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Patient access representative jobs in Cincinnati, OH

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  • Customer Service Representative- Covington, KY

    Fidelity Investments 4.6company rating

    Patient access representative job in Covington, KY

    The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. (Learn More) Fidelity Investments does not offer work visas for this role Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
    $28k-38k yearly est. 1d ago
  • Customer Service Representative

    Minutemen Direct

    Patient access representative job in Fort Mitchell, KY

    Minutemen Direct has a direct hire opening for a Customer Service Representative for a full service commercial printer. Prefer to have printing industry background. Schedule is Monday-Friday 7:30a-4p or 8:30a-5p. Pay is $55---$60K range. CSR will serve as a crucial link between clients, sales, and production teams to ensure a smooth execution from quote to delivery. Responsibilities: Serve as the primary point of contact for client inquiries via phone, email, and in-person visits, providing timely and accurate information. Works closely with sales and clients and monitors job from start to finish. Process customer orders, prepare estimates and quotes, and ensure all specifications are accurate. Prepare orders for Production and presents orders to Production Manager during daily production meetings. Coordinate project details and timelines with design, pre-press, and production departments to meet deadlines. Review artwork files, send proofs to customers, and obtain necessary approvals. Manage billing for orders, place purchase orders with outside vendors for specialized services, and handle shipping logistics. Proactively follow up on production activity and resolve any customer complaints or issues promptly and satisfactorily. Maintain accurate customer records and job information within our CRM and order management systems. Qualifications: Minimum of 2-4 years of customer service experience, preferably within the printing or related manufacturing industry. Toxicity screen and background check Knowledge of printing processes and terminology (offset, digital, large format, binding, etc.) is highly preferred. Proficiency in Microsoft Office Suite and experience with order management or ERP systems. Experience with Adobe Creative Suite (Acrobat, InDesign, Photoshop) for reviewing proofs is a plus. Exceptional written and verbal communication, problem-solving, and interpersonal skills. Strong attention to detail, highly organized, and the ability to manage and prioritize multiple tasks in a fast-paced environment. A positive attitude, self-motivation, and a commitment to ensuring customer satisfaction. Please send resumes to ************************** or call ************** to discuss opportunity. Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $60k yearly 5d ago
  • Customer Service Representative

    Insight Global

    Patient access representative job in Cincinnati, OH

    Employment Type: Full-time contract-to-hire Join a leading financial group as a Customer Service Consultant in our Enterprise Engagement Center. You'll handle inbound service calls for existing clients regarding payments, annuities, life insurance, and beneficiaries, while delivering exceptional service and support. Key Responsibilities: Resolve client inquiries via phone, email, or chat with professionalism and accuracy. Research policy data and process transactions using multiple administrative systems. Maintain documentation in Salesforce and ensure compliance with state regulations. Identify and mitigate risks (e.g., privacy concerns, anti-money laundering). Build positive relationships and identify cross-selling opportunities. Conduct follow-up calls and conservation efforts to retain business. Must-Have Qualifications: High school diploma. 0-5 years of experience in customer service. Strong communication and interpersonal skills. Ability to thrive in a fast-paced environment; reliable and timely. Nice-to-Have: Call center experience. Bachelor's degree. Desire for long-term growth within the company.
    $27k-35k yearly est. 4d ago
  • Insurance Benefits Verification Specialist, RCM

    Mayfield Clinic 4.0company rating

    Patient access representative job in Cincinnati, OH

    This Specialist will join the insurance verification team and be responsible for patient registration and eligibility verification, benefits investigation, cost estimation, and other tasks related to patient account balances. The Revenue Cycle Management (RCM) team is looking for someone with insurance eligibility and/or claims experience, plus critical thinking skills, attention to detail, and the ability to learn quickly and adapt to a changing environment. Education/Experience: High School Diploma required Two years of experience in healthcare administration/revenue cycle CRCR Certification preferred Skills: Demonstrates excellent customer service Ability to convey empathy Strong problem-solving, problem-prevention, and decision-making skills Ability to manage and prioritize multiple tasks in a fast-paced environment Excellent oral and written communication skills Ability to maintain composure and restore calm in a stressful situation Uses good judgment and diplomacy when dealing with others Desire and ability to work in a team environment Computer proficient with the ability to learn multiple software applications Ability to work with minimal supervision Primary Responsibilities: The purpose of this position is to execute actions on patient account details, including insurance eligibility and benefits verification, cost estimation, answering patient calls, and performing patient account follow-up tasks in the assigned area of the Revenue Cycle process. Essential Functions: Help develop &maintain a corporate culture that supports the mission and values of Mayfield Clinic Verify patient eligibility and benefits in an accurate, timely manner; prepare cost estimates and pre-collect on scheduled services, register new patients, prepare payment plans, and other tasks as required. Make all necessary corrections to patient accounts in collaboration with the claims follow-up team. Research unpaid patient balances and communicate with patients and 7 clinical office staff as needed to pursue payment. Ensure that questions and requests for information are addressed in a timely & professional manner to ensure resolution & reimbursement. Ensure timely & accurate posting of patient payment information, and follow up with patients as needed to ensure full, expected reimbursement for services provided. Maintain documentation and update our practice management system for appropriate claims submission & other pertinent information to identify action taken. Make necessary adjustments as appropriately required by plan reimbursement & company policy. Prioritize accounts based on aging and outstanding dollar amounts or as directed by management. Research & initiate requests for refunds for accounts with credit balances. Answer & initiate phone inquiries regarding bills, charges, claims, and account status. Update data in the practice management system as required. Contribute to the team environment by performing other duties as assigned. Physical Requirements: Hand Movement, including repetitive motions, grasping, holding, and finger dexterity. Reading, Writing, and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching Mayfield Clinic Mission: To provide the best neurological care for our patients through: Superior clinical outcomes Compassionate patient care Education and research Innovation Mayfield Clinic Values: All associates who are affiliated with the Mayfield Clinic must agree to use these values as a basis for their employment, and recognize that they are part of the associate s annual Performance Review and Development Plan: Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions. Excellence: We commit to the highest level of performance and continuous improvement. Respect: We embrace the importance of all individuals & value their diverse backgrounds, skills & contributions. Compassion: We commit to being compassionate and empathetic in all of our interactions. Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, & empowerment.
    $31k-36k yearly est. 3d ago
  • PRN Patient Access Representative

    Equitas Health, Inc. 4.0company rating

    Patient access representative job in Dayton, OH

    Job Description ORGANIZATION INFORMATION: Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives. HOURLY RATE: $23.50-33 HR POSITION SUMMARY: Working under the supervision of the Clinic Manager, the Patient Access Representative will work closely with the medical, mental health and recovery, and other staff to ensure a smooth and efficient operation of reception, data collection, answering phones, scheduling appointments, and overall administrative support to health services. This position demonstrates excellent customer for patients and guests when they arrive at the health center. The PRN Patient Access Representative is an on-call or as needed position to provide coverage when there are short or long-term absences. ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to, scheduling, utilizing a computer for data entry and reporting, operating office equipment, sorting, conducting research, attending meetings, interacting with others and managing multiple schedules. MAJOR AREAS OF RESPONSIBILITIES: Communicate clearly and effectively with those served by the organization, including employees, patients, clients, volunteers, visitors and vendors. Schedule patient appointments for all health center services. Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due. Update and verify patient information. Responsible for daily data entry, charge entry, and payment posting. Verify patient appointments via phone two days after the appointment, and updating the patients' record on the status of the phone call. Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible. Manage tasks assigned by other members of the Medical team that may include, making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients. Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team. Coordinate with the RN/LPN daily to schedule vaccinations and Lab visits. Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision. Maintain a clean, orderly and professional waiting room, reception area, and other health services areas. Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services. Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures. Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity. Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service. Perform other duties as assigned. EDUCATION/LICENSURE: High school diploma or equivalent is required. Knowledge, Skills, Abilities and other Qualifications: Two or more years of medical reception experience in a physician's office or equivalent combination of training and experience. Demonstrated exemplary customer service skills. Working knowledge of administrative procedures and organizational policies and procedures. Experience with EMR (Electronic Medical Record) and medical billing software preferred. Proficiency with Microsoft Office (Access, Excel, Word and Outlook). Effective communication skills. Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public. Excellent organizational skills with an ability to prioritize and manage multiple tasks. Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment. Work well under pressure and possess the ability to be flexible. Team player with strong communication and interpersonal skills. Ability to maintain confidentiality. Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. Ability to maintain confidentiality. OTHER INFORMATION: Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
    $23.5-33 hourly 17d ago
  • Patient Connection Specialist (Bilingual- Spanish, English)

    Faith Community Pharmacy

    Patient access representative job in Newport, KY

    Patient Connection Specialist (Bilingual- Spanish, English) Reports to: Program Director (Faith Community Health Network) Classification: Full-time, Location: Newport, Kentucky Position Summary The Patient Connection Specialist will serve as the welcoming face and voice of the Faith Community Health Network, ensuring that all patientsespecially those whose primary language is Spanishreceive compassionate, accessible care. This role combines patient intake, scheduling, translation, and community outreach to ensure that language and cultural barriers never stand in the way of dignity in healthcare. Qualifications Required: Fluent in Spanish and English Strong cultural competence and commitment to equitable, compassionate care Excellent communication and organizational skills Strong computer skills Preferred: Experience in healthcare, community outreach, social services or customer service Proficiency in EMR systems and general office technology Experience/training in medical translation Core Competencies Collaborative, supportive approach Organized and adaptable in a dynamic clinical environment Mission-driven and service-oriented Strong problem-solving skills Key Responsibilities Greet and register patients, assist with forms, and verify eligibility. Provide Spanish-English translation for clinical visits, administrative tasks, and pharmacy communication. Maintain accurate and confidential patient records in the EMR system. Schedule patient appointments, send reminders, and manage follow-up communication. Conduct outreach to Spanish-speaking patients for missed appointments, labs, and medication follow-up. Conduct social determinant of health screenings with patients and direct to appropriate resources. Assist with community events and health outreach initiatives. Support volunteer coordination and provide cultural insights to enhance patient care. Physical and Work Requirements Ability to stand, walk, and assist patients for extended periods. Must maintain confidentiality and uphold ethical and professional standards. Schedule & Compensation Overview Schedule: Full-time, MondayThursday, 9:00 AM4:30 PM (with possible Friday expansion) Salary Range: $40,000 to $55,000 annually (based on experience) Benefits: Health, Life, Disability, Retirement, and PTO (3 weeks in Year 1, increasing with tenure) Projected Hire Date: EarlyMid February 2026 Clinic Opening: Late March 2026 (Newport Free Clinic) Faith Statement Faith Community Health Clinic seeks to reflect Christs compassion through healthcare that honors the dignity and worth of every individual. While no specific faith affiliation is required, the Clinical Nurse Manager should be comfortable working in an environment that integrates faith-based values into healthcare delivery.
    $40k-55k yearly 11d ago
  • Auto Customer Service Reps

    Columbia Chevrolet

    Patient access representative job in Cincinnati, OH

    9750 Montgomery Rd., Cincinnati, OH 45242 AUTOMOTIVE LOT ATTENDANT FULL-TIME AND PART-TIME AVAILABLE! Competitive Pay Plan + Great Benefits!5-day work week with possibility for overtime! Columbia Chevrolets Sales Department has an immediate opening for a Lot Attendant. If you are energetic and have a passion for providing excellent customer service, apply online today! We value our employees and invest in their success. Columbia's dealership heritage dates back to 1938 and we have been serving customers from the tri-state area in our Montgomery Road location since 2005. We are proud of our name, heritage, and decades of taking care of customers. We are a member of the Joseph Auto Group and a full-service GM dealership. What we offer: Competitive pay plan Medical, Dental and Vision Insurance(Full Time Benefits) 401(k) retirement plan Paid Vacation 40-hour work week 5-day work week with possibility for overtime! Opportunities for career advancement! Responsibilities - Lot Attendant: Responsible for the appearance of the dealership lots and vehicles. Checking in and merchandising new car inventory and checking for damage Inspecting vehicles for damage Rotating displays for maximum sales Ensuring the lot is organized according to established procedures Keeping sales customer parking area clear of all inventory vehicles at all times Gassing up vehicles General upkeep of the parking lots. Responsible for helping managers with whatever they need such as running errands for company or doing dealer trades Requirements - Lot Attendant: Must have a valid driver's license and a clean driving record Must have a great work ethic Must be able to drive manual and automatic transmission vehicles Must be flexible with work schedule and able to work weekends and evenings Resume must be uploaded, and online assessment completed for immediate consideration. Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screen. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RequiredPreferredJob Industries Customer Service
    $27k-35k yearly est. 28d ago
  • B2B Billing & Collections Specialist

    Cort 4.1company rating

    Patient access representative job in Olde West Chester, OH

    CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support. The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. **Schedule:** Monday-Friday 8am to 4:30pm **What We Offer** + Hourly pay rate; weekly pay; paid training; 40 hours/week + Promote from within culture + Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date + 401(k) retirement plan with company match + Paid vacation, sick days, and holidays + Company-paid disability and life insurance + Tuition reimbursement + Employee discounts and perks **Responsibilities** + Review, adjust, reconcile and send monthly invoices to assigned commercial account customers. + Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve. + Determine proper payment allocation as required or requested by A/R processing personnel. + Resolve short payment discrepancies that customers claim when making payment. + Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately. + Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice. + Resolve and clear credit balance invoices before such invoices age 60 days. + Prepare monthly collection reports to be submitted to Management. **Qualifications** + 2-3 years or more of accounting /collection, or customer service experience. Collections experience preferred. + Commercial collections experience is ideal. + High school diploma or equivalent. + Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations. + Basic math and analytical skills + Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette. + Ability to multi-task and prioritize while speaking with customer. + Demonstrates good active listening skills, telephone skills and professional email communication skills. + Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel. + Must possess average keyboarding speed with a high level of accuracy. **About CORT** CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit ******************** . **Working for CORT** For more information on careers at CORT, visit ************************* This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.
    $31k-38k yearly est. 27d ago
  • Registrar- Dental

    Healthpoint Family Care 3.4company rating

    Patient access representative job in Covington, KY

    HealthPoint is hiring for a Dental Registration staff member. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care for the Northern Kentucky community. * Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000 * Two free sets of HealthPoint scrubs * Tuition Reimbursement for up to $1,000 a year. * Nine paid federal holidays * Birthday off paid in addition and not counted towards PTO * Generous Paid Time Off * Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans. HealthPoint Family Care is a private primary care medical, women's health, dental, vision and mental health practice located in Northern and Central Kentucky. The organization employs over 170 highly qualified physicians, nurse practitioners, dentists and support staff who are dedicated to providing care for children, adolescents and adults
    $37k-47k yearly est. 4d ago
  • Scheduling Specialist

    Addus Homecare Corporation

    Patient access representative job in Covington, KY

    Now Hiring: Full-Time Scheduling Specialist - Home Health | Covington/Bartlett, TN New Competitive pay rate Must have Home Health experience. Make a difference in your community! Tennessee Quality Care is seeking a compassionate (SS) Scheduling Specialist for our Home Health team. Monday-Friday, 8:00 AM-4:30 PM. Perks: * PTO + Holidays * Mileage Reimbursement * Flexible Schedule * 401(k) with Company Match * Comprehensive Benefits * Supportive Team Serve patients where they live-recovering, managing chronic illness, or maintaining independence. Join a team that values you and your impact. Apply today! Text to apply: Texted: 9762 to ************ We offer: * Great culture and team atmosphere * Comprehensive benefits (medical, dental, vision, life/AD&D, disability) * 401(k) retirement plan with a generous company match * Generous time off accruals * Paid holidays * Tuition Reimbursement * Employee Referral Program * Merit Increases * Employee Discount Programs * Work/life balance What You'll Do: * Confirms patient appointments and perform patient reminder calls according to client guidelines * Manages client and care provider's schedules efficiently * Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management * Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors * Maintains patient records in billing/scheduling system formats and in hard copy when indicated * Completes patient schedules, forms and all correspondence * Provides additional billing and customer service support * Maintains a high degree of confidentiality at all times due to access to sensitive information * Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Qualifications: * High school diploma required. College degree a plus * Bilingual in Spanish is a plus * Experience in a high volume medical office environment required * Scheduling patients and patient testing preparation experience in a physician office preferred * Computer Proficiency - MS Office * Ability to work well with others in a professional manner in a team oriented environment * 2 years in a medical setting preferred #ACHH We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
    $31k-46k yearly est. 5d ago
  • Hospital Based Bilingual Patient Advocate

    Elevate Patient Financial Solution

    Patient access representative job in Cincinnati, OH

    Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Cincinnati, OH, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked. * Provide exceptional customer service at all times. * Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Request home visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * All other duties as assigned Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * High School Diploma or GED preferred, except when required by our client. * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English. * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Ability to multitask * Ability to function in a fast-paced environment Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer #IND123
    $30k-37k yearly est. 20d ago
  • Patient Services Coordinator

    FPG Services LLC

    Patient access representative job in Cincinnati, OH

    Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our team in Cincinnati, Ohio. The schedule is Monday through Friday, from 7:00 AM to 3:30 PM, with rotating weekends and two to three holidays per year. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Greet patients and manage front office Check patients in for appointments and sanitize rooms Answer patient phone calls and route appropriate team Register new patients into laboratory EMR Schedule patient appointments Send and verify consents Take payments and work closely with Ovation Billing team Process and fax completed lab reports results to referring physicians Data entry into EMR Act as liaison between lab staff and medical team Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments Assist lab staff in administrative projects Perform all other duties as assigned What You'll Bring: The skills and education we need are: High school diploma or equivalent is required 2+ years previous experience in an administrative role; medical office experience preferred Knowledge of medical software, terminology and procedures preferred Knowledge of HIPAA Regulations preferred Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information Excellent organizational skills Ability to work independently, under pressure and within deadlines Exceptional written and verbal communication skills and attention to detail Ability to work as part of a team Good research skills Tech savvy Flexibility and willingness to learn at all times Excellent multi-tasking abilities Ability to use billing systems Knowledge of HIPAA Regulations More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.
    $30k-41k yearly est. 11d ago
  • School Based Patient Service Specialist

    The Healthcare Connection 4.1company rating

    Patient access representative job in Cincinnati, OH

    Career Opportunity: School Based Patient Service Specialist Reports to: School Base Operations Manager Founded in 1967, The HealthCare Connection was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality, culturally sensitive and accessible primary healthcare services focusing on the medically underserved, underinsured and uninsured. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy. Benefits: * Health Insurance and Wellness Rewards Program * Dental, and Vision Insurance * Free Life & Short-Term Disability Insurance * 403(b) Retirement Plan with employer match * Comprehensive Paid Time Off (PTO) * 10 Paid Holidays Position Summary: As a school based Patient Services Specialist, you'll play a vital role in ensuring a positive experience for every patient who walks through our doors. As the welcoming face of our Winton Woods School Based location, you'll support patients throughout the front desk registration process. We're looking for a customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all. Key Responsibilities: * Greet and register patients upon arrival * Verify and update patient demographic and insurance information * Collect payments and co-pays for services * Schedule, confirm, cancel, and reschedule appointments * Assist patients with forms and paperwork * Work with the Finance department regarding patient balances * Support administrative and reporting tasks as needed Qualifications: * 1-3 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred) * Proficiency in Microsoft Office and computer systems * Familiarity with EHR systems; NextGen experience is a plus * Ability to multitask in a busy environment with frequent interruptions * Strong communication and interpersonal skills * Resume must be attached to be considered Equal Employment Opportunity/Drug-Free Workplace: The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.
    $28k-33k yearly est. 24d ago
  • Registrar Medical

    Health Point Family Care 4.1company rating

    Patient access representative job in Covington, KY

    Job Details HealthPoint Family Care Covington - Covington, KY Full Time High SchoolDescription HealthPoint is hiring for a front office registration staff to assist patients with check in and appointments. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care for the Northern Kentucky community. Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000 Two free sets of HealthPoint scrubs Tuition Reimbursement for up to $1,000 a year. Nine paid federal holidays Birthday off paid in addition and not counted towards PTO Generous Paid Time Off Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans. HealthPoint Family Care is a private primary care medical, women's health, dental, vision and mental health practice located in Northern and Central Kentucky. The organization employs over 170 highly qualified physicians, nurse practitioners, dentists and support staff who are dedicated to providing care for children, adolescents and adults. Job Responsibilities Greets patients in a professional manner and accurately registers patients. Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility. Collects co-payments from patients in the form of cash, check, and credit card and provides receipt. Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner. Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments. Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care. Monitors automatic appointment reminders and makes patient reminder calls as necessary. Timely answers phones and schedules patient appointments. Answers the phone, takes messages and routes them to the appropriate departments in a timely manner. Triages all patient calls as necessary. Checks department voicemail and responds to messages within one hour. Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments. Handles any necessary paperwork for patients appointments. Qualifications High School Diploma Medical Office Experience
    $30k-38k yearly est. 60d+ ago
  • Specialist Registration

    Seh Saint Elizabeth Medical Center

    Patient access representative job in Lawrenceburg, IN

    Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 💙 Why You'll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. 🌟 Benefits That Support You We invest in you - personally and professionally. Enjoy: - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: Performs a variety of clerical duties such as obtaining and processing information in order to identify and move the patient through the service departments and enable the organization to bill for services rendered in a timely manner Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description: Interviews patients and/or family members to obtain accurate financial and demographic information to ensure prompt payment. Verifies the patient's insurance through the on-line eligibility system and determines which payer to enter in the account to minimize denials. For outpatient exams, completes an estimate of charges to determine patient's liability. For all other patients, determines financial liability from the insurance response and collects any amount due from the patient. Scans all requirement documents and obtains all appropriate signatures from patients. Completes all forms required by governmental or commercial payers. Following the AIDET principles, greets and assists patients, interacts with visitors, physician's office staff, physicians, and other employees of the organization according to goals of the department while maintaining appropriate (need to know) patient confidentiality. Provides wheelchair assistance to patients/visitors and transports as needed. Cross-trains to other Registration areas to ensure efficient knowledgeable coverage as needed. Relocates to other locations as needed per patient volumes. Takes responsibility for maintaining knowledge level after training by keeping current on procedures pertaining to each area. Responsible for reading posted notices, memos, and emails. Attends department meetings/huddles. Consistently adheres to all department policies and procedures. Including uniform requirements. Responsible for completing annual hospital and department educational requirements. Perform other related duties incidental to the work described herein. Education, Credentials, Licenses: High School Graduate or Equivalent Specialized Knowledge: Proven track record of excellent customer service skills. Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC) Good typing skills / data entry skills Good interpersonal skills (work with the public) Excellent communication skills (both written and verbal) Maintain patient confidentiality Kind and Length of Experience: Previous clerical or customer service experience FLSA Status: Non-Exempt Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
    $22k-31k yearly est. Auto-Apply 5d ago
  • Insurance Benefits Verification Specialist, RCM

    Mayfield Brain and Spine

    Patient access representative job in Cincinnati, OH

    Job Description This Specialist will join the insurance verification team and be responsible for patient registration and eligibility verification, benefits investigation, cost estimation, and other tasks related to patient account balances. The Revenue Cycle Management (RCM) team is looking for someone with insurance eligibility and/or claims experience, plus critical thinking skills, attention to detail, and the ability to learn quickly and adapt to a changing environment. Education/Experience: High School Diploma required Two years of experience in healthcare administration/revenue cycle CRCR Certification preferred Skills: Demonstrates excellent customer service Ability to convey empathy Strong problem-solving, problem-prevention, and decision-making skills Ability to manage and prioritize multiple tasks in a fast-paced environment Excellent oral and written communication skills Ability to maintain composure and restore calm in a stressful situation Uses good judgment and diplomacy when dealing with others Desire and ability to work in a team environment Computer proficient with the ability to learn multiple software applications Ability to work with minimal supervision Primary Responsibilities: The purpose of this position is to execute actions on patient account details, including insurance eligibility and benefits verification, cost estimation, answering patient calls, and performing patient account follow-up tasks in the assigned area of the Revenue Cycle process. Essential Functions: Help develop &maintain a corporate culture that supports the mission and values of Mayfield Clinic Verify patient eligibility and benefits in an accurate, timely manner; prepare cost estimates and pre-collect on scheduled services, register new patients, prepare payment plans, and other tasks as required. Make all necessary corrections to patient accounts in collaboration with the claims follow-up team. Research unpaid patient balances and communicate with patients and 7 clinical office staff as needed to pursue payment. Ensure that questions and requests for information are addressed in a timely & professional manner to ensure resolution & reimbursement. Ensure timely & accurate posting of patient payment information, and follow up with patients as needed to ensure full, expected reimbursement for services provided. Maintain documentation and update our practice management system for appropriate claims submission & other pertinent information to identify action taken. Make necessary adjustments as appropriately required by plan reimbursement & company policy. Prioritize accounts based on aging and outstanding dollar amounts or as directed by management. Research & initiate requests for refunds for accounts with credit balances. Answer & initiate phone inquiries regarding bills, charges, claims, and account status. Update data in the practice management system as required. Contribute to the team environment by performing other duties as assigned. Physical Requirements: Hand Movement, including repetitive motions, grasping, holding, and finger dexterity. Reading, Writing, and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching Mayfield Clinic Mission: To provide the best neurological care for our patients through: Superior clinical outcomes Compassionate patient care Education and research Innovation Mayfield Clinic Values: All associates who are affiliated with the Mayfield Clinic must agree to use these values as a basis for their employment, and recognize that they are part of the associate's annual Performance Review and Development Plan: Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions. Excellence: We commit to the highest level of performance and continuous improvement. Respect: We embrace the importance of all individuals & value their diverse backgrounds, skills & contributions. Compassion: We commit to being compassionate and empathetic in all of our interactions. Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, & empowerment.
    $26k-31k yearly est. 5d ago
  • Patient Appointing Representative (Part time Employment)

    Posterity Group LLC

    Patient access representative job in Dayton, OH

    Job DescriptionDescription: An excellent opportunity exists to work for a government contractor with competitive compensation and work-life balance. Posterity Group is seeking an experienced Patient Appointing Representative for the Wright-Patterson AFB, OH. Location: 88th MDG 4881 Sugar Maple Drive Wright-Patterson AFB Ohio 45433 Role and Responsibilities: As a Patient Appointing Representative (PAR), bridge the gap between the patients and the Wright-Patterson Medical Center, leveraging exceptionally professional and personable skills, leaving a substantial positive impression. The PAR shall: Book appointments Book follow-up appointments Input cancellations Send in between encounters (IBE) to clinics for patients Update patients' demographics Follow booking protocols Schedule labs through 3rd party booking site Book primary care manager (PCM) and specialty clinic appointments Schedule referrals Requirements: 6 months to 1 year of experience in a medical office 6 months to 1 year of experience in a fast-paced call center Mandatory knowledge of medical terminology as evidenced by a 40-hour educational certificate or at least six (6) months of experience Minimum typing speed of thirty-five (35) words per minute is required. Able to demonstrate excellent customer service skills, a professional demeanor, and a sound understanding of general medical ethics and etiquette Knowledge of electronic health record (EHR) and medical informatics systems (i.e. Genesis) and contact center software (T-Metrics) preferred
    $27k-34k yearly est. 12d ago
  • Scheduling Specialist

    Prime Appearance

    Patient access representative job in Dayton, OH

    Our Scheduling Specialist plays a pivotal role in ensuring the efficient allocation of resources, including staff and equipment, to meet the operational demands of the airport. This position involves developing and managing complex schedules for various airport activities, such as passenger services, maintenance, and ground support. You will collaborate closely with department managers to understand staffing and resource requirements and adjust schedules accordingly to optimize productivity and meet service levels. Additionally, this role requires monitoring and analyzing schedule performance, identifying areas for improvement, and implementing adjustments to enhance efficiency. Job Description: * Develop and manage comprehensive scheduling systems for all airport operational activities, ensuring optimal resource allocation and efficiency * Coordinate closely with various departments including ground handling, maintenance, and customer service to align their scheduling needs * Analyze operational demands and passenger traffic trends to forecast staffing and resource requirements * Monitor and adjust schedules in real-time to respond to changing operational conditions and emergencies * Ensure compliance with labor laws and union agreements in the creation of work schedules * Collaborate with HR to manage staff availability, vacations, and leave requests, balancing employee needs with operational requirements * Provide regular reports and analyses on scheduling efficiency, staff utilization, and cost implications * Participate in strategic planning to improve scheduling practices and operational efficiency * Manage and resolve complex scheduling conflicts and issues, providing expert guidance and solutions * Foster a culture of continuous improvement, seeking feedback from staff and management to enhance scheduling processes and systems * Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form * Carry out other duties as assigned Qualifications: * 18 years of age or older * Eligible to work in the United States * Ability to read, write, speak, and understand the English language * Demonstrate problem-Solving, Customer Service, Interpersonal, verbal and written communication * Physical activity may include: * Stand and walk for extended periods of time * Ability to lift 50 pounds or more * Be able to hear and respond to the spoken voice and to audible alarms * Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus) To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to meet the essential requirements. The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
    $27k-40k yearly est. 5d ago
  • Registration Specialist - Part Time (.5 FTE)

    Lindner Center of Hope 4.5company rating

    Patient access representative job in Mason, OH

    Registration Specialist Part-Time - 20 Hours (.5 FTE) About Us: The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state-of-the-science diagnosis and treatment of the most pervasive mental illnesses of our time. One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine. Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world. A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care. We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations. At Lindner Center of Hope, you'll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness. Position Summary: This position provides administrative support to the clinicians providing outpatient services at the Lindner Center of Hope. This position works closely with the Intake, Patient Registration and Billing staffs to provide excellent service to patients and families receiving outpatient services. Major Duties and Responsibilities: Front Desk: Greets new and established outpatients upon arrival, complete registration and obtains and/or verify all demographic and insurance information making updates or corrections in the patient account system as appropriate. Completes the Medicare Secondary Payer Questionnaire for all Medicare patients during the registration process. Obtains the appropriate signatures on consents and assignment of benefits. Scans insurance cards, picture ID, signed consents and other appropriate documents into the document imaging system. Collects co-pay, deductible or other out-of-pocket liability and receipts the patient. Reviews any outstanding balances with patients at check in and provides a patient statement upon request. Attempts to collect on past due balances or refer the patient to the billing department or financial counselor to make arrangements to settle bill. Counts and balances cash drawers/boxes daily. Prepares daily cash reconciliation report ensuring that receipts are posted correctly and submits all payments to the cashier at the end of each shift. Clearly documents all activity on the patient's account in the patient accounting system. Work the assigned work queues on a routine basis as a self-auditing tool to detect any missing registration information. Follow up as needed. Greets all visitors in a respectful manner as they enter the main lobby. Assists all visitors and staff members with questions and provides patients and visitors with a badge and directions to the appropriate areas of LCOH. Performs all other duties as assigned. Position Qualifications: High school diploma required At least 2 years of experience in doctor' office or health care administrative position required. Experience working in mental health setting preferred. Strong customer service skills and a high degree of confidentiality are required. Must have strong computer skills including Excel and Word. Receptionist skills involving answering the telephone, greeting patients/visitors, and making appointments are required. Ability to enthusiastically follow and model the Lindner Center of Hope mission, vision and values. Physical Requirements: The physical demands of this position are consistent with those performed in a normal office environment, including occasional lifting, carrying, pushing or pulling, and sufficient manual dexterity to operate standard office equipment and ability to use a computer. Perks and Benefits At LCOH, we are dedicated to fostering a supportive and caring environment. As part of our team, you'll have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees Flexible spending and health savings accounts Generous paid time off that starts accruing on day one Opportunities for tuition reimbursement and continuous education An employer-matching 401(k) retirement plan to help you plan for the future Complimentary gym membership Employer-provided short and long-term disability coverage, life insurance and an Employee Assistance Program A community of mission-driven individuals passionate about making a difference All candidates extended conditional offer of employment will be subject to a WebCheck (BCI & FBI Fingerprinting). Fingerprints will be submitted to the Bureau of Criminal Investigation (BCI) and the Federal Bureau of Investigation (FBI). The reports from these agencies will include criminal record information. Lindner Center of Hope will follow the requirements for employment based on the State of Ohio Administrative Code 5122-30-31, and any other regulatory requirements regarding criminal background checks. Lindner Center of Hope also reserves the right to obtain Consumer Reports and/or Investigative Consumer Reports as defined in the Federal Fair Credit Reporting ACT (FCRA). Lindner Center of Hope is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $29k-33k yearly est. 5d ago
  • PA Program Standarized Patient

    Mount St. Joseph University 3.6company rating

    Patient access representative job in Cincinnati, OH

    Job Details Mount St. Joseph University - Cincinnati, OHDescription Employer Address: Mount St. Joseph University | 5701 Delhi Rd. Cincinnati, OH 45233 Job Title: Standardized Patient Department: Physician Assistant Studies Status: Non-Exempt Supervisor Contact Information: Jen Garrett, Program Director | ******************* | ************* Pay: The Student Employee Pay Wage Policy can be found on my Mount Evaluation Period: Annual performance evaluations if the student works the entire academic year. If the student works one semester, the performance evaluation will be completed after that semester Purpose/Overview: The Standardized Patient (SP) will be carefully trained to accurately and consistently portray the medical background, physical condition, and emotional state of a patient. SPs will interact with Physician Assistant students, responding to questions, and, in some cases, undergoing specific physical examinations. Encounters are designed to teach or assess the students' clinical and communication skills, and SPs will repeat their portrayal in a consistent manner to multiple students. Responsibilities: Accurate Portrayal: Consistently and accurately portray assigned patient scenarios, including medical history, physical condition, and emotional state. Student Interaction: Interact with PA students in simulated medical encounters, responding to questions, and participating in physical examinations as required by the case. Training Participation: Attend all required training sessions to learn case details and ensure standardization of portrayal. Case Preparation: Memorize and thoroughly review case details prior to training and simulation events. Feedback Provision: Provide constructive feedback to students on their communication and interpersonal skills, as trained. Professional Conduct: Maintain a professional demeanor, including punctuality, adherence to assigned roles, and appropriate communication with students and faculty. Confidentiality: Maintain strict confidentiality of case materials and student performance. Flexibility: Adapt to various case requirements, which may include different scenarios and types of physical exams (within the guidelines of the program). Qualifications Qualifications: Attention to detail Professionalism Good memory, concentration, and ability to stay in character Excellent listening skills Strong communication skills (verbal and written) Flexible work schedule Willingness and ability to undergo physical exam procedures Basic computer skills (e.g., accessing email, searching the internet) Ability to follow instructions and portray roles consistently Sensitivity and respect for diversity Acting or theater experience is highly desirable Other Requirements: Must be a currently enrolled student at Mount St. Joseph University. Must be able to attend all training sessions and simulation events as scheduled. Must be comfortable with video recording of simulation encounters. Must be able to work in an environment with occasional exposure in a hospital gown or other attire as required by the simulation (e.g., shorts and t-shirt, sports bra and shorts). To apply please complete application. A review of resumes will begin immediately and continue until the position is filled. Please click here to review the University's Non-Discrimination Policy. Mount St. Joseph University is an Equal Opportunity Employer
    $38k-42k yearly est. Easy Apply 60d+ ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Cincinnati, OH?

The average patient access representative in Cincinnati, OH earns between $24,000 and $39,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Cincinnati, OH

$31,000

What are the biggest employers of Patient Access Representatives in Cincinnati, OH?

The biggest employers of Patient Access Representatives in Cincinnati, OH are:
  1. Cincinnati Children's Hospital Medical Center
  2. Health Alliance
  3. Ensemble Health Partners
  4. Ochsner Health
  5. Mount St. Joseph University
  6. EQUITAS HEALTH
  7. St. Elizabeth Healthcare
  8. Faith Community Pharmacy
  9. Seh Saint Elizabeth Medical Center
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