Patient access representative jobs in Columbia, SC

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Are you ready to make a meaningful impact in the lives of others while working in a supportive, community-focused environment? Newberry Health is seeking a full-time Patient Access Representative - Rehabilitation Department to join our exceptional team. Located in beautiful Newberry County, SC, Newberry Health is a 90-bed, acute care, independent, not-for-profit hospital recognized with the Joint Commission Gold Seal of Approval. We are proud of our strong leadership, dedicated staff, and commitment to providing high-quality care for our patients. Job Summary: The Patient Access Representative has the responsibility of coordinating Front Desk operations to maintain an efficient workflow in the Rehab Department and Wellness Center. Schedules appointments, pre-registers, and registers patients. Ensures complete and accurate patient account information is collected and entered into the hospital record. Verifies patient insurance information and collects and/or makes arrangement for payment before services are rendered. Works closely with Rehab, Wellness, and MRI department to ensure scheduled appointments are processed in a timely manner. Provides exceptional customer service and works with other departments to ensure the needs of the patient(s) and family are met. Must be willing to cross train in other areas of Patient Access. Requirements Education and Experience: High School Diploma or Equivalent preferred College degree (Associate or Bachelor) preferred Data Entry/Computer skills, communication skills. Familiarity with medical terminology preferred Medical Terminology/ICD-10 coding preferred Newberry County Memorial Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004766 ORBG - BBEMC Registration Pay Rate Type Hourly Pay Grade Health-20 Scheduled Weekly Hours 40 Work Shift The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries. Additional Job Description Education/Experience: High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions) If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Blythewood, SC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently * Manage document routing * Manage personal overtime * Manage non-clinical documentation * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. * Complete quarterly compliance training. Qualifications: * High School Diploma or equivalent * Communication skills - must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Title: Patient Coordinator Practice: Midlands Oral & Maxillofacial Surgery - St. Julian Place, Columbia Hours: Monday: 8:00am - 5:00pm Tuesday: 8:00am - 5:00pm Wednesday: 8:00am - 3:30pm Thursday: 8:00am - 5:00pm Friday: 7:30am - 12:00pm The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service. Essential Functions Patient Interaction and Support: Greet and welcome patients upon arrival Assist patients with check-in and check-out processes Provide information on clinic policies, procedures, and services Answer patient phone calls and address inquiries promptly and professionally Schedule and confirm patient appointments, ensuring optimal appointment utilization Monitor schedules for patient cancellations and follow-up with patients that need to reschedule Administrative Duties: Maintain and update patient records in the electronic health record (EHR) system Coordinate referrals, diagnostic tests, and follow-up appointments Verify patient insurance information and manage prior authorization processes Handle billing and payment processes, including collection of co-pays and outstanding balances Prepare and manage patient forms and documentation Other duties as assigned by the practice administrator Communication and Coordination: Serve as a liaison between patients, healthcare providers, and other staff members Communicate effectively with clinical staff to ensure patient needs are met Facilitate communication regarding patient care plans and instructions Customer Service: Always maintain a high standard of customer service and professionalism Address patient complaints and escalate issues to management when necessary Strive to create a positive and supportive environment for patients and their families Compliance and Confidentiality: Adhere to all healthcare regulations and privacy laws, including HIPAA Ensure patient confidentiality and security of sensitive information Follow clinic policies and procedures to maintain compliance with healthcare standards Qualifications Education: High school diploma or equivalency required Experience: Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable Proficiency in using electronic health record (EHR) systems and other office software Knowledge of relevant regulations and compliance requirements in healthcare Performance Requirements: Strong organizational skills and the ability to manage multiple tasks concurrently Excellent interpersonal and communication skills, with a patient-centered approach Approachable, professional demeanor Detail-oriented and thorough in task execution Ability to work well under pressure in a fast-paced environment Team player with excellent collaboration skills DISCLAIMER The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS's management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Job DescriptionPalmetto Retina Center, a busy 10-physician Ophthalmology practice specializing in retina diseases, is currently seeking an experienced Patient Services Representative with 1+ years of experience for a full-time position at our West Columbia Office. This candidate is responsible for registering patients, monitoring referrals, collecting co-pays, and scheduling appointments. This position is a full-time, hourly, non-exempt role that reports to the office manager.Responsibilities•Registers patients by gathering, verifying, and entering demographic and insurance information. •Obtains signed registration sheets, permissions to file claims, releases, etc. •Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others. •Collects co-payments and personal payments. •Prepares daily collections log and balances cash drawer each day. •Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. •Verifies upcoming appointments. •Handles telephone receptionist responsibilities as needed. •Assists other patient service staff as needed. •Greets patients promptly and professionally. •Properly triages patients and visitors. •Responds easily to routine requests for information. •Maintains patient confidentiality at all times and communicates with the Chief Financial Officer regarding procedural changes and concerns. •Participates in professional development efforts to remain current on insurance coverages and regulatory matters. •Cooperates and communicates with all staff members and physicians about patient matters. •Issues proper receipts and maintains a balanced drawer. •Request, prepare, and ensure the completeness of the patient's medical record. •Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, verbally or in writing. This position will travel between all locations as needed based on clinic demand. Required SkillsMinimum Demonstrated Skills/Qualifications: •Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures. •Work is fast paced and multi-tasked. •Requires ability to work as a team member. •Skill in operating computer, word processing software, fax machines, and copier machines. •Creative idea-generating individual with excellent follow through abilities Minimum Education Requirements: •High School diploma or the equivalent is required. •An Associate's degree in medical office technology, or a related area, or an equivalent combination of education and experience, from which comparable knowledge, skills, and abilities can be acquired, is required. Minimum Background Requirements: •Three years of work experience, at least 1 year in a medical office setting, preferably ophthalmic. •One-year experience cashiering or billing in a healthcare environment is requirement. •One- year experience collecting on medical accounts. •Word processing and computer experience is required. Physical Demands: •Requires dexterity to handle and count cash. •Requires sitting for long periods with occasional bending required. •Must be able to view and enter data into the computer for extended periods. •Must be able to communicate via the telephone. EEO Statement: Palmetto Retina Center, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Number: 30192 Street Address: 126 US-280 City, State: Americus, Georgia Zip Code: 31719 Department: PSMC ADMITTING Shift: Job Type: PRN/Per Diem Patient Access Specialists will provide hospital personnel, patients, and their families with a seamless and efficient registration experience including scheduling patient appointments. Patient Access Specialists are instrumental in verifying the eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration. Performs all other duties as assigned. Description: Essential Functions Must be proficient in time management and identifying priorities. Analyze and disseminate physician orders to appropriately match services to the planned admission. Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient. Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.). Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission, and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills. Wears protective clothing and equipment as appropriate. Qualifications High School Diploma or GED (Required) 2 year / Associate Degree in in a related field (Preferred) Work Experience 1+ years Health related field (hospital or Physician's office) (Preferred) Licenses and Certifications Certified Healthcare Access Associate (CHAA) within 15 months of hire; previous Certified Patient Account Representative (CPAR) certification acceptable (Required)

Role and Responsibilities Job title : Planner&Logistics Scheduler Specialist (New Graduate) Full / Part Time : Full-Time Role Purpose: This position is responsible for creating load IDs for shipments, reporting SCM KPI along with root cause and countermeasure, conducting component changes of production orders, and scheduling or monitoring sub-assembly production. Major Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position) Check and confirm loading quantities by destination and check buyer requirements when confirming weekly production order Communicate with offsite Sales (SEA) team to verify purchase order accuracy, destination, etc. Create LID(Loading ID) in system after weekly production order is confirmed. Monitor stock accuracy of finished goods at warehouse Report KPI(Key Performance Index) on a regular basis. Make countermeasure for low KPI together with the respective departments. Schedule/Monitor sub assembly production Complete BoM component changes at request of Procurement or Engineering department to maintain BoM accuracy Analyze system data and create daily comprehensive reports to communicate production/shipping status to management Other responsibilities as assigned by management; job duties may change at any time with or without notice Background, Experience& Qualifications: Excellent communication skill(Speaking, Writing) Advanced in the use of Microsoft office software(Power point, word, excel) Must be capable of creating advanced reports including pivot tables and charts on daily basis Excellent interpersonal communication skills and maintain work efficiency. Skills and Qualifications * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. **Essential Functions** + Identifies appropriate payment details and saves back-up as appropriate. + Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution. + Utilize resources to find payment documentation- Interpret payer contracts to ensure all codes on patient's account match contracts. + Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution. + Abel to navigate various payer claim portals and understand payer functionality. + Interacting with others by effectively communicating both orally and in writing. + Operate computers and other office equipment, as well as various computer software's. + See and read computer monitors and documents in English. + Train new and existing associates. **Skills** + Recognizing true overpayments from false credits + Advanced knowledge of revenue cycle and health insurance payers + Reading and Understanding Payer Contracts + Advanced knowledge of Coordination of Benefits + Advanced knowledge of reading EOB + Accurately identifying trends not limited to payer behavior, system or workflow issues, and escalating in a timely manner + Advanced knowledge of Medical Terminology + Payment Handling + Effective written and verbal communication + Assist Leadership with mentoring peers as well as new hires. + Computer Literacy + Time Management + HIPAA Regulations **Physical Requirements:** **Qualifications** + High School Diploma or equivalent (GED) required + One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required + Knowledge of Medicaid and Medicare billing regulations required + Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred **Physical Requirements** + Operate computers and other office equipment requiring the ability to move fingers and hands. + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. + May require lifting and transporting objects and office supplies, bending, kneeling and reaching. **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.81 - $27.45 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Job Details CIG WEST COLUMBIA - WEST COLUMBIA, SC Full Time Day General BusinessJob Posting Date(s) 06/07/2025Description Patient Services Representative Job Description, Duties, and Responsibilities: As a Patient Services Representative, you will be the first impression our patients have of the Practice. Duties will include but not be limited to: Scheduling patient appointments and procedures, greeting patients, verifying and entering insurance and ID cards, scanning daily patient information, collecting payments, managing the cash drawer and balancing batches at the end of each day. Skills & Qualifications: High school education or GED Experience working in customer service roles Proficient in basic computer skills Cooperative and positive attitude Excellent communication and problem-solving skills Ability to follow instructions, multi-task, make logical decisions and meet deadlines Organization, attention to detail, and accuracy are highly desirable Additional Notes/ Important Factors: Attendance, punctuality, and reliability are a must! Ability to be a team player, as well as work independently

Carolina Physical Therapy & Sports Medicine is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and a patient experience, unlike the "average physical therapy clinic." We provide care for our patients specific to their individual needs and presentations. We have an innovative treatment model that allows you to truly focus on each patient every visit and for patients to receive more individualized attention and care. Job Description The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. Greeting patients and providing outstanding customer service Coordinating the care for each patient from initial evaluation to discharge Answering phones Electronic scheduling Data entry Verifying current personal and financial information Maintaining patient charts and electronic medical records Collecting, posting, and depositing patient payments Faxing, filing, and performing any other duties as assigned Qualifications Patient Care Coordinator Qualifications: High school degree or equivalent Excellent in-person and phone customer service Proficient in Word or Excel Close attention to detail Great time management and organizational skills Team player attitude and energetic with a focus on excellent customer service Previous experience working in a medical receptionist role is preferred but not required. Additional Information What we offer: Competitive compensation. Excellent benefits package including 401k, health, dental, and generous paid time off. Multiple opportunities for professional development, specialization, and leadership. Employee discount plans. Employee Assistance Program (EAP). Opportunities for personal growth and advancement.

Job Description Prisma Health Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience: 1+ year of experience in a medical office or healthcare setting preferred Skills: Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, including some weekends and holidays Team Player: A proactive, friendly, and patient-focused approach to service At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!

Job DescriptionDescription: About Ally Psychiatry Ally Psychiatry is a dynamic growth company in the behavioral healthcare space currently scaling from a small business to a middle-market company. The organization is experiencing rapid expansion and seeks a seasoned, hands-on Controller to lead the company's accounting function, strengthen the financial infrastructure, and provide strategic support to the leadership team. Why Join Ally Psychiatry Opportunity to build and scale the finance function of a rapidly growing behavioral healthcare company. Direct exposure to executive leadership and strategic decision-making. Collaborative and mission-driven culture. Competitive compensation and benefits. Our team is dedicated to improving access to mental health care for those who need it most. With both inpatient and outpatient clinics across 9 states and over 30 facilities, we are a growing organization that believes every team member plays a vital role in the patient journey. We provide competitive compensation, aggressive benefits, and cultivate a culture of growth and collaboration, allowing you to have a hand in shaping our evolving services. If you are passionate about mental health and are ready to make a meaningful impact, we invite you to join our team and help drive positive change in our communities. Job Summary We are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients. Roles & Responsibilities Patient Support & Scheduling Greet patients warmly and assist with check-in and check-out. Schedule, confirm, and reschedule appointments as needed. Verify insurance coverage and explain patient financial responsibilities. Collect co-pays, deductibles, and outstanding balances. Answer incoming calls and assist with patient inquiries. Obtaining vitals and lab specimens as required. Assist with prior authorizations, referrals, and prescription requests. Administrative Duties Maintain and update patient records while following HIPAA and organizational guidelines. Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic. Process paperwork, including letters, forms, and medical documentation. Additional Responsibilities Ensure all patient information is accurate and up to date. Maintain a clean and organized work area. Educate patients about clinic policies. Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic. Responsible for other duties as assigned by leadership. Attendance is an essential function of this job. Requirements: Qualification and Education Required High School Diploma or Equivalent. Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness. Preferred 12+ months of medical office experience. Experience with EMR systems, medical terminology, and health care procedures. Completion of a medical assistance program from an accredited institution. Personal attributes Dependable, professional, empathetic, and genuinely wanting to help people in a caring way. Physical & Environmental Requirements Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients. Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs. Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details. Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.

Ally Psychiatry is a dynamic growth company in the behavioral healthcare space currently scaling from a small business to a middle-market company. The organization is experiencing rapid expansion and seeks a seasoned, hands-on Controller to lead the company's accounting function, strengthen the financial infrastructure, and provide strategic support to the leadership team. Why Join Ally Psychiatry Opportunity to build and scale the finance function of a rapidly growing behavioral healthcare company. Direct exposure to executive leadership and strategic decision-making. Collaborative and mission-driven culture. Competitive compensation and benefits. Our team is dedicated to improving access to mental health care for those who need it most. With both inpatient and outpatient clinics across 9 states and over 30 facilities, we are a growing organization that believes every team member plays a vital role in the patient journey. We provide competitive compensation, aggressive benefits, and cultivate a culture of growth and collaboration, allowing you to have a hand in shaping our evolving services. If you are passionate about mental health and are ready to make a meaningful impact, we invite you to join our team and help drive positive change in our communities. Job Summary We are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients. Roles & Responsibilities Patient Support & Scheduling Greet patients warmly and assist with check-in and check-out. Schedule, confirm, and reschedule appointments as needed. Verify insurance coverage and explain patient financial responsibilities. Collect co-pays, deductibles, and outstanding balances. Answer incoming calls and assist with patient inquiries. Obtaining vitals and lab specimens as required. Assist with prior authorizations, referrals, and prescription requests. Administrative Duties Maintain and update patient records while following HIPAA and organizational guidelines. Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic. Process paperwork, including letters, forms, and medical documentation. Additional Responsibilities Ensure all patient information is accurate and up to date. Maintain a clean and organized work area. Educate patients about clinic policies. Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic. Responsible for other duties as assigned by leadership. Attendance is an essential function of this job. Requirements Qualification and Education Required High School Diploma or Equivalent. Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness. Preferred 12+ months of medical office experience. Experience with EMR systems, medical terminology, and health care procedures. Completion of a medical assistance program from an accredited institution. Personal attributes Dependable, professional, empathetic, and genuinely wanting to help people in a caring way. Physical & Environmental Requirements Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients. Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs. Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details. Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.

B3H Corporation is seeking qualified candidates to support Mobility Air Forces (MAF) at Various Locations. This Position Is Contingent Upon Award Fall 2025 B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. Corporate headquarters are in Fort Walton Beach, Florida. Responsibilities Prepare and process individuals for deployments/re-deployments to and from combat zones, exercises, and other locations based on United States (U.S.) Government, Department of Defense (DoD), Air Force (AF), Combatant Command (COCOM), and any other applicable guidance.Coordinate and schedule required pre-deployment training. Ensure squadron personnel meet worldwide mobility training and records requirements (i.e., individual security clearances, Law of Armed Conflict (LOAC), weapons qualifications, immunizations, Force Protection (FP); and Information Assurance (IA)).Coordinate and monitor the processing of squadron personnel and equipment through the Personnel Deployment Function (PDF) and Cargo Deployment Function (CDF).Ensure all Logistics Module (LOGMOD) databases are maintained, and all Deployment Schedule of Events (DSOE) are built by the Deployment Control Center (DCC), to include all Unit Type Codes (UTCs) that are tasked for any TDY, Flag Exercise, contingency tasking, Area of Responsibility (AOR) deployment, or individual augmentee deployment.Provide all movement documentation requirements and Emergency and Special Program (ESP) Codes to the DCC and squadron resource advisor for all orders, Miscellaneous Obligation/Reimbursement Documents (MORDs), and movement specific requirements, to include all resupplies and personnel movement to and from the deployed location. Provide mobility personnel, equipment, and Level IV data requirements to the Installation Deployment Officer (IDO).Ensure final validation and accuracy of squadron Time-Phased Force and Deployment Data (TPFDD).Make recommendations to the squadron resource advisor to procure deployment equipment specified by organizations. Maintain this equipment and distribute individual equipment for deploying personnel, utilizing current host base and AFI guidance.Maintain mobility requirements and equipment/UTC packages, and prepare and submit requirements list for purchase to squadron leadership.Manage deployment reporting to include Unit Type Code posturing, Air Expeditionary Force Reporting Tool (ART), Air Force Input Tool (AF-IT), Deployment Readiness Reporting System (DRRS), and individual status updates.Use LOGMOD and Excel to track pre-deployment/post-deployment mobility, logistics, security, ancillary training, medical, and dental requirements.Interface with Government-designated Commercial Travel Office (CTO), Air Mobility Command liaison officers, and unit/group/wing resource advisors to arrange and/or de-conflict deployment/re-deployment travel.Coordinate with wing, base, and higher headquarters offices on mobility issues. Maintain mobility folders/documentation IAW DoD Foreign Clearance Guide, AFIs/AFMANs (e.g., AFI 10-244, AFI 10-403, AFI 33- 332), associated Air Forces Central (AFCENT)/MAJCOM/Installation supplements, applicable Army directives, and locally developed guidance.Coordinate and schedule required pre-departure training with the mobilizing personnel, their supervisor, and Scheduling Office (DOS). Provide Unit Deployment Manager (UDM) with access to the "Automated Civil Engineering System" (ACES) and the "Security Forces Management Information System" (SFMIS) for scheduling pre-deployment training.Coordinate Tier 1, Tier 2, and Tier 2A training requirements for mobilizing personnel. Qualifications Minimum of one year experience working in a MAF Mobility Readiness shop shop or, five years of experience working in a DoD Mobility Readiness position. Six months of experience working with GTIMS or similar Mobility Readiness programs. B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

As a Patient Coordinator, you will use a multi-line phone system and EMR software to register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the clinical staff and will report directly to the Practice Administrator. Minimum Qualifications: High school graduate or equivalent with excellent communication skills. One to two years customer service experience required. Medical office experience preferred. Job Specific Functions: Answer incoming calls with the utmost professionalism, being helpful and pleasant to each caller. Verify patient information for every phone call, schedule patient appointments according to provider scheduling templates, and instruct patients accordingly in preparation of their appointment. Ensure complete and accurate registration information including all insurance information, demographics, email, daytime phone, and other required information is entered into the EMR. Assist patients with the selection of a primary clinician if needed and educate them on the importance of continuity with a primary clinician. Call patients who need follow-up appointments that have not been scheduled. Assist with scheduling appointments to address Gaps in Care. Assist with scheduling appointments for Medicare Annual Wellness Visits. As requested, remind patients of scheduled appointments via e-mail or phone (such as high priority wellness visits or gaps in care visits). As requested, call No-Shows and reschedule. Coordinate with providers and/or Practice Administrator to resolve scheduling conflicts. Reschedule appointments as needed due to changes in the providers schedules. Attend staff meetings and complete continuing education as required by practice. Coordinate with other team members to provide exceptional patient service. Maintains strictest confidentiality, adhering to all HIPAA guidelines and regulations. Other duties as assigned.

Requirements Primary duties and responsibilities include: Inputting daily attendance and maintaining records (notes, emails, calls, etc.) pertaining to student absences in compliance with state laws regarding attendance Maintaining student records and producing necessary reports for operational efficiency and to ensure compliance with federal, state, and local requirements Inputting student information data pertaining to grades, test scores, schedules, student contact information, parent information, health information, and all other student information data entry Overseeing operational programs, including transportation, food service program, before and aftercare, afterschool clubs and sports, and volunteer program Coordinating and supervising the implementation of required state and local tests Overseeing the enrollment process for students Consistently demonstrating the school's Virtues: Prudence, Justice, Temperance, Courage, Responsibility, Compassion, and Perseverance Assisting the with other responsibilities as needed Qualities and characteristics of a successful Registrar and Testing Coordinator: Minimum education requirement of a high school diploma Excellent computer skills Experience in a school setting preferred, but not required Experience working with Microsoft Office, PowerSchool, and/or SchoolMint preferred High moral character Salary and Benefits Competitive salary commensurate with experience and expertise Benefits including health, dental, and vision insurance, and state retirement program If interested, send a letter of interest, a resume, and a list of references to the chair of the hiring committee: Alexandria Spry at ******************************. Interviews will be conducted in early Fall, 2024.

Serves in a working clinical support role for clinic. Responsible for assisting physicians and nurses with patient care. Responsible for patient check-in, registration and check out processes for new and established patients. Schedule appointments and assist all patients and visitors with questions, concerns and issues. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004782 ORBG - Cancer Oncology Center Pay Rate Type Hourly Pay Grade Health-20 Scheduled Weekly Hours 40 Work Shift Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department. Serves in a working clinical support role for clinic. Responsible for assisting physicians and nurses with patient care. Responsible for patient check-in, registration and check out processes for new and established patients. Schedule appointments and assist all patients and visitors with questions, concerns and issues. Additional Job Description Education: High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions) If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

Job Number: 32795 Street Address: 126 US-280 City, State: Americus, Georgia Zip Code: 31719 Department: PSMC GUEST RELATIONS Shift: Variable Job Type: PRN/Per Diem Description: Job Summary Acts as liaison between patients, families, visitors, and staff with the goal of enhancing personal service and achieving patient satisfaction. Responsible for communicating with patients, family members, and visitors for non-medical requests, complaints, and compliments. Responsible for escorting or transferring (i.e., Wheelchair assistance) patients to their required destination when necessary, as well as other duties assigned. Qualifications High School Diploma or GED (Required) Associate Degree (Preferred) Work Experience 3 or more years of experience in service excellence and (or) healthcare environment (Preferred) Licenses and Certifications N/A Essential Functions Identifies opportunities for service improvement to provide a great patient/guest experience. Establishes dialogue with the patient to obtain information for non-medical requests. Acts as a liaison between the patient and hospital staff in Emergency Center waiting areas to ensure needs are met. Coordinates with Care Management, transportation, and shelter services for patients. Performs daily patient rounds on 50 patients per day. Facilitates complaint resolution with clinical staff/physicians, maintaining a log of all concerns. Identifies opportunities for service/quality improvement and acts as an intermediary on behalf of the family by facilitating support during crisis situations. Assists with Interpreter Phones as needed. Interfaces with Security to ensure guests' safety. Responsible for inventory & supplies for the Emergency Center waiting area. Participates in disaster situations. Registers guests upon request Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission, and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements, and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. Must be able to push wheelchairs for patients in need and escort patients and visitors May require working weekends, alternate shifts, and holidays For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.