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Patient access representative jobs in Dallas, TX - 1,647 jobs

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  • Patient Services Associate

    Pediatrix Medical Group

    Patient access representative job in Dallas, TX

    Responsibilities The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day. Patient Reception & Check‐In/Check‐Out Welcome patients and visitors in a professional, friendly manner. Register and check in patients; verify demographic and insurance information. Collect copayments and outstanding balances. Schedule follow‐up appointments and provide visit summaries or referrals as needed Scheduling & Communication Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol. Confirm, reschedule, and communicate changes or delays promptly. Manage high‐volume incoming calls using proper telephone etiquette. Record accurate messages and route inquiries to appropriate team members. Coordinate communication between patients, providers, and staff. Insurance & Billing Support Review and update patient demographics and insurance information. Verify insurance eligibility and benefits prior to appointments. Obtain and document pre‐authorizations and referrals as required. Communicate coverage issues or policy changes to patients before visits. Assist patients with insurance inquiries and time of service payment expectations. Maintain knowledge of insurance requirements, including managed care and government programs. Administrative Support Prepare daily clinic schedules and complete chart prep for upcoming appointments. Support office operations, including faxing, scanning and indexing documents into the patient's medical record. Customer Service & Compliance Provide compassionate assistance and resolve patient concerns promptly. Ensure patient confidentiality and compliance with HIPAA regulations. Contribute to a clean, safe, and welcoming environment. Qualifications Education: High school diploma or general education degree (GED): or equivalent combination of education and experience. Experience Industry: Healthcare Experience: 2‐3 years recent experience in a related position in medical office setting preferred Strong computer knowledge (Microsoft office) preferred Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred Skills/Abilities: Knowledge of medical terminology Superior customer service skills Excellent verbal and written communication Ability to work in a fast‐paced environment Ability to work on multiple projects at one time Ability to work as a team player Ability to prioritize responsibilities and meet deadlines Ability to work in a high stress environment. Must be able to travel to satellite office during the week. Mileage is reimbursable. Required travel locations: (Prosper, McKinney, Plano and Rockwall). Benefits and Compensation Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU. We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families. About Us Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives. Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: ************************** Pediatrix is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $25k-33k yearly est. 2d ago
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  • Scheduler

    A-Line Staffing Solutions 3.5company rating

    Patient access representative job in Dallas, TX

    Patient Scheduler Pay Rate 20.00 per hour Are you organized, detail focused, and passionate about helping patients? This is a great opportunity to join a fast paced medical office where you play a key role in patient care and clinic operations. What Scheduler, Operations, Administrative, Staffing, Patient, Medical
    $28k-52k yearly est. 2d ago
  • Neurosurgery Scheduling Specialist

    The University of Texas Southwestern Medical Center 4.8company rating

    Patient access representative job in Dallas, TX

    A prestigious medical center in Dallas is seeking a Surgery Scheduler to provide advanced scheduling for surgical procedures. The ideal candidate will have a High School Diploma, with exposure to physician billing and surgery scheduling, and at least 5 years of experience in a medical office environment. This role involves coordinating with surgeons, obtaining necessary pre-certifications, and ensuring proper scheduling practices. Competitive benefits are offered, emphasizing growth, teamwork, and excellence in patient care. #J-18808-Ljbffr
    $35k-43k yearly est. 5d ago
  • Customer Service Representative

    Joon Loloi

    Patient access representative job in Dallas, TX

    About Us: Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is looking for a talented Customer Service Representative. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Service Representative will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Responsibilities Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable Experience, Skills, & Ability Requirements High school diploma or equivalent; additional education or certifications are a plus Previous experience in a call center or customer service role is preferred but not mandatory Previous experience in design or keen interest in interior design Excellent communication skills, both verbal and written, with a strong command of the English language Active listening skills and the ability to empathize with customers' needs and concerns Strong problem-solving skills and the capacity to think quickly on your feet Basic computer proficiency and familiarity with CRM software and call center systems Patience, resilience, and a positive attitude even during challenging interactions Ability to multitask and manage time effectively in a fast-paced environment Willingness to work flexible hours, including evenings, weekends, and holidays, if required Highly organized and skilled at time management Possess personal qualities of integrity, credibility, and commitment to corporate mission What We Offer Comprehensive health, dental, and vision benefits 401(k) with employer match Paid parental leave A culture that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
    $26k-34k yearly est. 5d ago
  • Customer Service Representative

    Tata Consultancy Services 4.3company rating

    Patient access representative job in Plano, TX

    The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections. CSAT measurement & improvement: Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions. Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership. Stakeholder collaboration Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly. Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences. Compliance & documentation Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record. Outcomes & KPIs (program‑aligned) Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”) First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks. Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards. Qualifications: 2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes. Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders. Experience with ticketing/CRM tools and structured survey/feedback collection. Salary Range: $40,000 - $55,000 per year
    $40k-55k yearly 5d ago
  • Customer Service Representative

    Catapult Solutions Group

    Patient access representative job in Grapevine, TX

    **Spanish is a Requirement** Compensation: $55k-$65k Plus Bonus (Up to $1000/Month) The Customer Service Representative (CSR) serves as the primary liaison between Us and the client, providing exceptional service throughout the post-sales process. This role is responsible for managing customer inquiries, ensuring order accuracy, coordinating with internal departments, and enhancing the overall customer experience. The CSR is a solutions-oriented communicator who ensures client satisfaction while supporting operational efficiency. Core Competencies Customer-Centric Mindset Analytical Problem-Solving Attention to Detail and Accuracy Composure and Patience Exceptional Communication Skills Adaptability and Flexibility Professionalism and Positive Demeanor Dependability and Accountability Multitasking and Organizational Efficiency Essential Duties And Responsibilities Customer Service and Communication Answer the phone with a positive, energetic voice; listen attentively to the customer. Answer all emails in a timely and professional manner. Contact customers via phone or email with follow-up information. Provide customers with order confirmation and shipping information. Assist customers in problem resolution and escalate to the Customer Service Manager when needed. Resist telling a customer “no” until all resources have been exhausted. Always offer a solution if the exact material requested is unavailable. Work directly with the Customer Service Manager on any difficult situations. Order Management and Processing Receive and process customer orders via phone, email, online portal, ensuring timeliness and accuracy. Monitor open orders and proactively manage any delays or updates. Obtain necessary information from customers to ensure prompt and efficient order processing. Provide accurate pricing and inventory information. Sales and Technical Support Provide support to the sales team with any administrative or customer-related needs. Deliver basic technical assistance to customers; escalate complex inquiries to the Sales or Technical team. Maintain a solid grasp of the products and services offered to effectively assist customers and the sales team. Documentation and System Management Keep up-to-date customer notes and records in the NetSuite system. Maintain good communication with the warehouse to ensure accurate order fulfillment and status updates. Administrative and Organizational Duties Maintain accurate and complete documentation of customer interactions in NetSuite. Assist with invoicing support and shipping documents as needed. Support warehouse and fulfillment activities with clear communication and paperwork. Proactively identify potential issues in order flow and escalate accordantly. Routine Duties And Responsibilities Ensure customer complaints are addressed and resolved in a timely manner Prepare order entry and ensure data is accurate Maintain clear communication with your team; it is essential Have a solid grasp of our products and services we offer Ensure that management personnel are kept informed of all pertinent customer issues Other duties as assigned and directed Supervisory Responsibilities This position has no supervisory responsibilities. Supervision Received This position reports to the Customer Service Manager. People Contact Ability to work with other employees, customers and vendors. Qualifications Demonstrated proficiency with Microsoft Office Suite and CRM System (NetSuite) Capable of operating standard office equipment Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities effectively. Able to perform work with a high degree of precision Comfortable working in a fast-paced setting with frequent interruptions while maintaining focus and productivity. Possesses excellent telephone etiquette and customer service skills, with the ability to remain calm and professional when interacting with difficult or upset customers. Education And/Or Experience Required: High School Diploma, Associates Degree or higher preferred but not required. 1-2 years of customer service and data entry experience. Preferred experience: 5 years' experience working in an office environment with business-to-business customer service duties. Certificates, Licenses, Registrations Required: Valid Driver's License Language Skills Must be able to communicate effectively both in writing and verbally in English and Spanish to interact with clients and other employees. Ability to write and read reports. Mathematical Skills Must be able to formulate and comprehend business math calculations. Excellent basic arithmetic skills Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands The physical requirements consist of walking, turning the head and torso, stooping, kneeling, reaching, grasping, bending, and flexing the arms, legs, wrists, hands, and fingers. The senses of being able to see, hear, and have full power of speech are required. Work Environment This position will be working primarily indoors. Exposure to warehouse environment such as noise, dust, odors and fumes, chemicals and adhesives. May be required to go outside for the purpose of viewing product with a customer, which may be hot, cold, wet, and dirty. The noise level in the work environment is usually moderate.
    $55k-65k yearly 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Adrian Valdez-State Farm Agent

    Patient access representative job in Rockwall, TX

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $26k-34k yearly est. 2d ago
  • Patient Services Coordinator

    Insight Global

    Patient access representative job in Denton, TX

    Insight Global is looking to add a Sr. Patient Services Coordinator to the team of a large oncology provider in Denton, Texas. This role is the face of the clinic; greeting patients, managing check‑in/out, scheduling, handling calls, collecting co-pays, and ensuring smooth communication between patients and clinical teams. They maintain accuracy, professionalism, and efficiency across all front office operations while upholding confidentiality and compliance standards. Day to Day: Greet patients/families, check them in, notify clinical staff, schedule follow-ups, and provide appointment details. Register patients, update demographics/insurance, handle cancellations, reschedule visits, maintain lobby/forms, and keep charts organized. Answer/screen incoming calls, route messages, handle routine questions, and page clinical personnel as needed. Collect co-pays/balances, proof paperwork, provide receipts, and ensure accurate documentation. Maintain HIPAA standards, follow US Oncology compliance program, and support office procedures. Must Haves: 5+ years front medical office or patient access experience in a clinic or hospital setting Strong experience with insurance verification, co‑pay collection, and scheduling systems Proven ability to manage high‑volume check‑in/check‑out, multi‑line phones, and fast clinic workflows Proficiency in Microsoft Office (Outlook, Word, Excel) and EMR scheduling/registration platforms
    $31k-42k yearly est. 4d ago
  • Customer Service Representative - Insurance

    AAA-The Automobile Club 4.5company rating

    Patient access representative job in Coppell, TX

    Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training
    $25k-31k yearly est. 2d ago
  • Technical Customer Service Representative

    Cornerstone Technology Talent Services 3.2company rating

    Patient access representative job in Irving, TX

    Type: Contract to Hire We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction. Responsibilities Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues. Guide customers through virtual or phone-based home inspections step-by-step. Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity. Troubleshoot issues such as device pairing, alerts, and connectivity problems. Document calls, resolutions, and inspection findings to support process and product improvements. Make proactive outreach calls to improve product adoption and customer satisfaction. Maintain clear, professional communication via phone, email, and text. What We're Looking For High School Diploma or GED required; bachelor's degree preferred. 1+ year of experience in technical support, help desk, call center, or field service. Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems. Strong communication skills and problem-solving ability. High attention to detail and ability to thrive in a fast-paced environment. Customer-first mindset, proactive attitude, and willingness to learn. Ability to work onsite with flexibility across different shifts. Why This Role Is Great Collaborative, dynamic environment. Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles. Direct exposure to innovative technology and hands-on product improvement.
    $29k-36k yearly est. 5d ago
  • Scheduling Coordinator

    Prokatchers LLC

    Patient access representative job in Plano, TX

    Job Title: Scheduling Coordinator Location: Plano, TX 75093 & Frisco, TX 75034. Worker will be floating between Plano and Frisco clinics Duration: 13 Weeks Job Title: Schedules surgical patients when necessary and assists other departments in the hospital to schedule surgical time and relay patient information appropriately to the staff in Surgical Services and the Day Surgery Unit Provides scheduling support to ensure department efficiency by promptly and courteously answering and screening phone calls, routing calls as appropriate, accurately recording and delivering messages to appropriate parties in a timely manner, and checking voicemail, emails, and block booking frequently.
    $29k-39k yearly est. 5d ago
  • Front Office Specialist ~ four day workweek

    Parkinson Voice Project

    Patient access representative job in Dallas, TX

    Parkinson Voice Project seeks a full-time Front Office Specialist to deliver outstanding customer service to our patients and assist with front office operations. You will join a dynamic team of two other Specialists in our Richardson, Texas clinic. Click below to learn more about Parkinson Voice Project. Effective Parkinson's Speech Therapy If you have worked in a medical office previously, but did not enjoy working with insurance, this may be the position for you! As a nonprofit organization, we do not bill Medicare or insurance. We serve our patients without charging them. The ideal candidate will have excellent written and verbal skills, adapt easily to change in a fast-paced environment, be detail-oriented with a talent for accuracy, genuinely enjoy helping others, smile easily and often, want to learn new skills, and excel at accomplishing tasks. This is a 36-hour, four-day work week (off Fridays), full-time position with benefits. Responsibilities: This position involves a variety of tasks, including: Completes reception tasks and lobby maintenance. Maintains the clinical schedule of speech-language pathologists and patient database. Manages referral process, ensuring patient evaluations are scheduled timely. Sends reminder emails and texts for patients' appointments. Monitors and manages multiple email inboxes. Creates weekly reports on tasks accomplished. Maintains patient and contact information in Salesforce, our customer relationship management software. Coordinates well with the team to ensure all tasks are completed on time and accurately. Assists with group activities and events. Requirements: Successful previous medical office experience is a plus. Excellent verbal and writing skills. Proficient in Microsoft Office Suite. Experience with Adobe Premiere Pro, Canva, Salesforce, and Practice Perfect is a plus. About Our Organization… Parkinson Voice Project was founded on December 13, 2005. Our mission is to help people with Parkinson's REGAIN and RETAIN their speech and swallowing. An estimated ten million people worldwide live with Parkinson's, and ninety percent need our services. In 2010, we developed a highly effective, evidence-based speech treatment for people with Parkinson's called the SPEAK OUT! Therapy Program. We treat patients throughout Texas from our clinic in Richardson, Texas (in-person and online). We are also replicating our SPEAK OUT! Therapy Program across the U.S. and abroad by training speech-language pathologists and graduate students worldwide. Since 2008, we have uniquely funded our nonprofit organization through a Pay It Forward program. No patient has ever been denied treatment due to financial limitations or insurance restrictions. Patients receive all the speech therapy they need. We have provided all our patient care services at no charge, and we don't bill Medicare or insurance either. Please email your cover letter and resume to our Office Manager, Sheri Morris, at ********************************* for consideration. Do not apply through LinkedIn. Visit Parkinson Voice Project to learn more about our organization.
    $26k-35k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Amado Flores-State Farm Agent

    Patient access representative job in Fort Worth, TX

    Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Amado Flores - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 2d ago
  • Customer Service Representative

    Alliance Aviation Services

    Patient access representative job in Fort Worth, TX

    Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators. With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention. Position Summary: AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer Engagement: Serve as the first point of contact, creating lasting impressions through service excellence. Greet and assist guests at the FBO with warmth and professionalism. Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience. Maintain clean, organized, and welcoming facilities and amenities. Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries. Utilize creativity and attention to detail to create memorable experiences for guests. Administrative and Logistics Coordination: Support smooth operations with precise documentation and resource management. Retrieve and distribute incoming mail throughout the facility. Accurately receive, communicate and ensure completion of fuel and service requests Communicate with use of two-way radios with team members and customers. Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce. Organize and maintain internal documents, reports, and logs. Accurately invoice and collect payment for services rendered in a timely manner. Reconcile vendor billing and commissions and place orders. Guest Services and Travel Coordination: Facilitate seamless guest experiences and personalized travel solutions. Maintain and clean crew cars provided for customer use. Wash and service base customer vehicles, ensuring optimal presentation. Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies. Assist customers in placing accurate and timely catering orders. Support travel arrangements, including hotel accommodations, ground transportation and charter coordination. Provide proactive recommendations and assistance tailored to guest preferences. Sales, Marketing and Event Support: Promote services and support major aviation events with professionalism. Contribute to marketing initiatives and promotional campaigns. Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events. Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations. Cross-Functional Support: Assist in the security of the airport, our customers, their assets and our team members. Contribute to ongoing excellence through collaboration and continuous improvement. Assist in training and onboarding new Customer Service Representatives. Perform additional duties as assigned to support the FBO's operational success. Required Skills and Abilities: Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication. Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow. Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments. Exceptional verbal and written communication with a professional, customer-first attitude. Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio. Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment. Excellent organizational habits with a keen eye for detail and task prioritization. Strong time management skills and a proactive approach to getting things done. High level of discretion and professionalism, especially when interacting with VIP clientele. Versatile and composed when working in dynamic settings or handling last-minute requests. Team-oriented with a self-motivated attitude and a commitment to maintaining high standards. Education and Experience: High school diploma or equivalent required. Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments. Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred. Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success. Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred. Bilingual proficiency preferred. EEO Statement: Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. #AAS Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $26k-34k yearly est. 2d ago
  • Referral Specialist

    SNI Companies 4.3company rating

    Patient access representative job in Irving, TX

    Time: 8-5pm Contract: 2-3 months Pay: $17/hour Key Responsibilities Process and expedite referral authorization requests through managed care systems. Prepare authorization requests by verifying required documentation, eligibility, benefits, and chart availability. Accurately enter and maintain referral and authorization data within internal systems, ensuring correct use of codes (procedure, type, status, etc.). Track and document authorization decisions and notify all involved parties, including patients, providers, and payer representatives. Monitor referral workflows using tracking systems to ensure timely turnaround and compliance with processing standards. Generate and analyze system reports to support daily operations and management reporting. Coordinate scheduling and follow-up for diagnostic services, home health, DME, and other authorized services as directed by clinical staff. Distribute referral documentation appropriately and ensure accurate record-keeping in both medical records and electronic systems. Serve as a resource to staff and providers regarding managed care processes, HMO/PPO benefits, and contracted provider guidelines. Assist with referral research related to billing and collections. Communicate with payer agencies and external organizations to resolve issues and exchange updated resource information. Provide guidance to patients navigating the referral and authorization process to improve understanding of insurance requirements. Promote collaboration among providers, payer groups, and internal teams to meet patient and operational needs. Qualifications Education & Skills High school diploma or equivalent required Associate's degree or higher in an allied health or related field preferred Working knowledge of medical terminology and CPT coding preferred Strong data entry and typing skills Basic computer proficiency Excellent customer service and communication skills Experience Minimum of 2 years of experience in a healthcare setting such as a hospital, physician office, or managed care organization preferred
    $17 hourly 2d ago
  • Head of Medical Affairs, France

    Genmab

    Patient access representative job in Addison, TX

    At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! To ensure a smooth review process, please provide your CV in English. The Role The Country Medical Director, France, will lead the expansion and execution of Medical Affairs activities in France, as Genmab establishes a fully operational French affiliate. Reporting directly to the European Medical Affairs organization, the incumbent will serve as the senior medical affairs leader in France, responsible for shaping the national medical strategy to deliver the company's first French launch together with further expansion of a strong existing research footprint, whilst ensuring continued alignment with regional and global priorities. This role offers a unique blend of strategic leadership and hands-on execution in a biotech environment characterized by agility, innovation, and scientific depth. The role will be pivotal in ensuring that medical excellence underpins all affiliate activities, while also representing France within Genmab's broader European and Global organizations. The ResponsibilitiesAffiliate Partnership & Cross-functional Collaboration Act as a strategic medical partner to the French General Manager, other cross functional partners, and the pharmacien responsible. Ensure scientific and ethical rigor in all affiliate activities, collaborating effectively with Marketing, Market Access, Commercialization, Legal, QA, Regulatory, and other Research & Development and Enabling functions. Establish and track clear medical performance metrics (KPIs) and ensure readiness for quarterly business reviews (QBRs) to drive accountability and continuous improvement. Medical Strategy and Leadership Develop and oversee French Medical Affairs strategy in alignment with European and global medical affairs strategic plans. Act as the primary medical voice in France, ensuring that local insights inform national strategic priorities. Serve as a member of the European Medical Affairs Leadership Team and France Leadership Team contributing to the strategic direction & long-term vision of the department. Collaborate closely with European Medical Affairs leadership and global strategy teams to provide French perspective on opportunities, challenges, and stakeholder needs to ensure a consistent regional & global scientific narrative. Scientific Communication & Evidence Generation Provide French medical/scientific perspective with targeted insight compilation, analysis to inform clinical development & commercialization planning. Oversee pan-portfolio investigator interactions to enhance medical/scientific exchange & optimize study execution in France. Supervise dissemination & discussion of Genmab's scientific/clinical data with investigators and other appropriate HCPs. Develop and execute national conference plans, ensuring active participation in relevant professional society events. Enable externally sponsored French evidence generation initiatives. Partner with CORE/Market Access in management of HAS engagements and with the General Manager when it comes with the public affairs plan or scientific media coverage. External Engagement and Thought Leadership Build and sustain relationships with top French Key Opinion Leaders, French healthcare and scientific communities, oncology networks, and scientific societies across Genmab's areas of interest. Represent Genmab at key local and regional medical congresses, symposia, and external scientific forums. Partner with patient advocacy and policy organizations to strengthen Genmab's presence as a trusted scientific collaborator. Collect, analyse, and integrate medical and external insights to guide strategy, inform decision-making, and demonstrate the measurable impact of Medical Affairs in France. Launch Leadership Partner cross functionally and drive launch readiness for the company's first and subsequent commercial launches in France, ensuring robust scientific engagement, medical education, and field readiness. Oversee launch readiness and lifecycle management across the region with evidence-based, patient-focused medical input. Lead the development and localization of medical materials, delivery of local advisory boards, and execution of congress strategies. Partner with MA Training to provide high-quality scientific training and maintain exceptional standards of scientific/technical expertise. Compliance & Governance Drive the implementation and continuous strengthening of local medical governance frameworks to ensure full compliance and operational excellence ensuring medical expertise for the answers to French authorities and a good level of medical information to the HCP. Partner with the pharmacien responsible to ensure appropriate review and approval of all promotional and non-promotional materials to be used in France. Support the Product Management Risk plan (PGR) and implementation & Evaluation of PASS studies. Participate to the local committee : “safety, off-label and risk management” contributing to the on-going assessment of the product benefit-risk ratio. Validate the medical training plan for the medical team, the KPIs and the reporting of non promotional activities to the PR (reactive/ proactive approach : cf charter requirements). Ensure full compliance with local regulation when it comes with organization and follow-up of congresses, scientific events and medical activities (respect of timelines, amounts, LEA requirements …). Collaborate with Pharmacovigilance and Regulatory Affairs to maintain product safety and compliance. People and Team Development Attract, develop, and retain top talent, fostering a culture of collaboration and excellence within the French organization, while aligning with Genmab's European values. Provide mentorship and leadership to direct reports, drive superior performance, facilitate professional development, & cultivate future leadership talent ensuring their continuous development. Champion innovation and direct change initiatives to benefit the business and enhance organizational effectiveness. Exemplify Genmab's culture and values, working as One Team. The Requirements MD, PharmD, or PhD in life sciences or a related discipline. 10+ years of experience in Medical Affairs within the pharmaceutical or biotech industry, with strong exposure to oncology. Proven record of accomplishment of success in product launches and early affiliate development. Strong understanding of the French healthcare landscape, oncology ecosystem, and regulatory environment. Demonstrated ability to collaborate effectively within a matrix organization, balancing regional / global alignment and local execution. Fluent in French and English (written and spoken). Competencies & Attributes Demonstrates strategic agility and innovative thinking, with the ability to operate effectively in a dynamic, high-growth biotech environment while maintaining scientific and operational rigor. Strategic and analytical thinking with operational execution skills. Strong cross-functional leadership. Excellent communication and stakeholder engagement skills. Deep scientific curiosity and a patient-centric ethos. Strong knowledge of HAS evaluations, CEPS pricing, and ANSM regulatory procedures. About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the contract.
    $27k-33k yearly est. 6d ago
  • Scheduling Specialist

    Radiology Partners 4.3company rating

    Patient access representative job in McKinney, TX

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a part time position working between 20-29 hours/week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned
    $26k-31k yearly est. 1d ago
  • Scheduling Center Professional

    Full Package Media 3.4company rating

    Patient access representative job in Dallas, TX

    Job DescriptionWhen you talk to someone, theyre the most important person in the room. You wake up wondering what todays challenge is. People can tell youre happy just by listening to your voice. and that charm rubs off on everyone around you. If this sounds like you, keep reading! We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied. About Full Package Media Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google! Perks/Benefits Professional Espresso Machine - let coffee and lattes power you through the day Snacks and occasionally meals provided Office dog always ready to accept your pets and an occasional game of tug Filtered water on tap Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system. Requirement/Qualifications Ambition - Our team rocks and loves to achieve and succeed! If you dont have fire in the belly when it comes to winning and growing - move on! A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit. Must be coachable and willing to follow systems and processes Must be able to bounce back from rejection and overcome objections. Must be great with computers - you think typing is easier than writing cursive Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order. Zendesk experience - not necessary, but a huge plus! Have a great attitude - you are a good vibes only type of person Always be punctual and well dressed - there is zero tolerance for lateness Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them Have reliable transportation and live in the Dallas/Ft. Worth Metroplex Must be able to work in our office - get out of the house and smell the roses! Youll love your coworkers and team at FPM! If this sounds like its right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type I am the scheduling wizard! Seriously. We will only consider applicants that include this which demonstrates attention to detail. Duties and responsibilities Take orders and book shoots for clients over the phone and through email. Process edits requests, manage concerns, and respond to general inquiries. Take ownership of issues and find resolutions Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs. Deliver an outstanding experience to customers at all times. Provide logistical assistance to photographers as needed. Assist in automating processes and suggest improvements as areas of opportunity are identified. Contribute to the positive vibe and high energy in the office! Frequently Asked Questions: What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest! Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit! Can I see an example of what Full Package Media does? Sure! Visit: ************************ If you feel like you're ready to apply, visit ************************ and click on the careers tab!
    $25k-36k yearly est. 8d ago
  • Patient Representative - Family Health Clinic

    Methodist Health System 4.7company rating

    Patient access representative job in Cedar Hill, TX

    JOB TITLE: PATIENT REPRESENTATIVE DEPARTMENT: PATIENT CARE FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER SUPERVISION EXERCISED: NONE JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF. DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.) 1. Maintains strictest confidentiality . 2. Greets patients in a prompt, courteous and helpful manner. 3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system. 4. Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information. 5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems. 6. Maintains work area and reception area in neat and orderly manner. 7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving. 8. Attends educational and staff meetings as scheduled. 9. Determine and input daily balance of charges and receipts as assigned by the Office Manager. Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion. PERFORMANCE REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public. EDUCATION High school education or equivalent EXPERIENCE AND SKILLS 1. Strong communication skills with consistent incorporation of judgement and discretion. 2. Working knowledge of medical terminology and coding preferred. Previous two years in a front office using medical management software preferred. 4. Previous typing or data entry at 40 wpm experience. TYPICAL PHYSICAL DEMANDS Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use. TYPICAL WORKING CONDITIONS Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people. Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: Newsweek's America's Most Admired Workplaces 2026 Glassdoor's Best-Led Companies 2025 Fortune's Best Workplaces in Health Care 2025 Great Place to Work Certified 2026-2026 Glassdoor's Best Places to Work 2025 TIME's Best Companies for Future Leaders 2025 Military Friendly - Gold Employer 2025 Newsweek's America's Greatest Workplaces for Mental Well-Being 2025 Becker's Healthcare Top Places to Work in Healthcare 2025 Newsweek's Greatest Workplaces 2025
    $30k-35k yearly est. Auto-Apply 35d ago
  • Patient Services Associate (Float)

    Pediatrix Medical Group

    Patient access representative job in Fort Worth, TX

    Responsibilities The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day. Patient Reception & Check‐In/Check‐Out Welcome patients and visitors in a professional, friendly manner. Register and check in patients; verify demographic and insurance information. Collect copayments and outstanding balances. Schedule follow‐up appointments and provide visit summaries or referrals as needed Scheduling & Communication Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol. Confirm, reschedule, and communicate changes or delays promptly. Manage high‐volume incoming calls using proper telephone etiquette. Record accurate messages and route inquiries to appropriate team members. Coordinate communication between patients, providers, and staff. Insurance & Billing Support Review and update patient demographics and insurance information. Verify insurance eligibility and benefits prior to appointments. Obtain and document pre‐authorizations and referrals as required. Communicate coverage issues or policy changes to patients before visits. Assist patients with insurance inquiries and time of service payment expectations. Maintain knowledge of insurance requirements, including managed care and government programs. Administrative Support Prepare daily clinic schedules and complete chart prep for upcoming appointments. Support office operations, including faxing, scanning and indexing documents into the patient's medical record. Customer Service & Compliance Provide compassionate assistance and resolve patient concerns promptly. Ensure patient confidentiality and compliance with HIPAA regulations. Contribute to a clean, safe, and welcoming environment. Qualifications Education: High school diploma or general education degree (GED): or equivalent combination of education and experience. Experience Industry: Healthcare Experience: 2‐3 years recent experience in a related position in medical office setting preferred Strong computer knowledge (Microsoft office) preferred Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred Skills/Abilities: Knowledge of medical terminology Superior customer service skills Excellent verbal and written communication Ability to work in a fast‐paced environment Ability to work on multiple projects at one time Ability to work as a team player Ability to prioritize responsibilities and meet deadlines Ability to work in a high stress environment. Must be able to travel to satellite office during the week. 50‐75% travel required amongst 8 offices. Mileage is reimbursable. Benefits and Compensation Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU. We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families. About Us Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives. Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: ************************** #PedNC Pediatrix is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $25k-33k yearly est. 2d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Dallas, TX?

The average patient access representative in Dallas, TX earns between $24,000 and $39,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Dallas, TX

$31,000

What are the biggest employers of Patient Access Representatives in Dallas, TX?

The biggest employers of Patient Access Representatives in Dallas, TX are:
  1. Children's Health Corporation
  2. Procare Preston Hollow Emergency
  3. Surgery Partners
  4. UT Southwestern Medical Center
  5. Vensure Employer Services
  6. Scottish Rite for Children
  7. PSN
  8. Legent Health
  9. Prism Health North Texas
  10. Stridecare
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