Patient access representative jobs in Davenport, IA - 132 jobs
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Patient Access Representative
Customer Service Representative
Patient Care Representative
Insurance Verification Specialist
Patient Coordinator
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Medical Receptionist
Scheduler
Clinic Receptionist
Referral Specialist
Customer Service Representative in the Returns Department
O'Rourke Sales Company 3.9
Patient access representative job in Davenport, IA
O'Rourke Sales Company has an opportunity for a Customer Service Representative to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with six branch operations.
O'Rourke Sales is an Equal Opportunity Employer.
Job Type: Full-time, Office Environment, Monday-Friday 8am-5pm
JOB RESPONSIBILITIES
Manage external and internal email accounts
Generate and track claims within an internal software portal
Communicate with internal departments relating to returned / defective products
Evaluate returned items and place in proper inventory
File claims with carriers when goods are damaged or lost
File for return authorizations to vendors
Coordinate with internal and external teams to return shipments to vendors
Track return shipments and coordinate with accounting ensuring credits are received
Set daily, weekly, and monthly tasks to manage claim progress
Update sales staff with progress and disposition of claims
Other duties as assigned, may vary
Requirements
JOB QUALIFICATIONS:
Highly organized
Self-motivated
Good communicator
Strong computer skills
Problem-solving abilities
Information retention
Demonstrates reliable Attendance/punctuality and work history
Ability to work within a team
Ability to prioritize and manage multiple assignments
$34k-40k yearly est. 2d ago
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Customer Service Representative - Full Time
Dohrn Transfer 4.4
Patient access representative job in Rock Island, IL
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL.
Hours can vary between 7:00am - 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional Customer Service.
Responsibilities
ESSENTIAL FUNCTIONS:
Field inbound calls, emails and chats providing exceptional Customer Service
Monitor the call queues to ensure that department is meeting goal times
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickup request
Educate, when possible, self-service options available to Customers
Problem-solve customer issues that arise throughout the day
Backfill Receptionist
Answer all phone calls coming into the Corporate Office by operating the switchboard
Greet Visitors and applicants as they enter and assist them with their needs
Stuff and mail all paper invoices to customers
Prepare weekly timecards and various outgoing mailings
Perform other duties as needed
Qualifications
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent Customer Service & Telephone Etiquette
Excellent communication skills- verbal and written
Excellent Mindset
Detail-oriented
45-50 WPM typing skills
Proficient in Microsoft Excel
Ability to work in a team as well as independently
Excellent attendance
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
$18 hourly Auto-Apply 19d ago
Education Scheduler
Collabera 4.5
Patient access representative job in Moline, IL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location Moline IL 61265
Job Title Education Scheduler
Duration 1 Year (Strong possibility of extension)
Job Description:
• In this position they will: Administer scheduling of training facilities, the reporting of training hours and other related administrative duties in the training area.
• Organizes, enters and maintains data for specific programs into the training program Success Factors.
• Provides and maintains various reports and audits for use in determining how their business is operating.
• Establishes and monitors training material inventories, reorders as needed.
• Responds to standard inquiries from internal and external customers.
• Refers complex requests to appropriate staff members.
• Provides continuous process improvements for assigned processes.
Qualifications
• Necessary skills and experience: Ability to multi-task.
• Strong attention to detail and maintain accuracy.
• Experience with Outlook in creating meetings and booking resources.
Additional Information
To know more on this position or to schedule an interview please contact;
Monaliza Santiago
************
$82k-109k yearly est. 60d+ ago
Representative I, Patient Access-Full time-Days-Dewitt
Regional Health Services of Howard County 4.7
Patient access representative job in De Witt, IA
0700-1530 Monday Tuesday Thursday Friday Weekend Rotation Purpose Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
Schedule:
* 0700-1530 Monday Tuesday Thursday Friday Weekend Rotation
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
PAR I
Entry level position. Minimum one (1) year customer service experience. PatientAccess experience preferred.
PatientAccess Account Specialist
Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.
Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$30k-34k yearly est. 3d ago
Patient Care Representative
Secure Dental
Patient access representative job in Moline, IL
Job DescriptionSalary: 17.00
The Patient Care Representative is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations.
We are Secure Dental, a practice focused on providing advanced dental services with state of the art equipment and we are growing by the day. Our mission is to transform our patients' lifestyle through personalized and remarkable dental care. We are accountable and disciplinedin our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results oriented.
OBJECTIVES
Greet patients in a friendly and professional manner
Answer and manage incoming calls, routing to appropriate department when necessary
Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow
Establish and maintain patient files and keep them up to date; review patient documents, process registration, and enter into the system; research and verify insurance benefits; ecord treatment information is patient charts
Communicate financial options; process cash and card payments via a POS; reconcile and record daily payments
Maintain a clean and organized front desk and reception areas
Attend and participate in internal meetings and complete required training
Performs other related duties as assigned by management
COMPETENCIES
Understand dental terminology, how to read radiographs, and explain basic procedures
Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
Ability to maintain confidentiality with individual interactions with team members
Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
Outstanding organization and administrative accountability
Strong written and verbal communication skills
Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence
EDUCATION AND EXPERIENCE
High school diploma or equivalent
1 year of front desk experience in a medical or dental office
PHYSICAL REQUIREMENTS
Ability to spend prolonged periods of time sitting at a desk using a computer
Ability to lift at least 15 pounds
BENEFITS
Health Insurance
401(k) Retirement Plan
Paid Time Off
Opportunity for Incentive Compensation
Leadership Autonomy
Work Life Balance with Fixed hours
Professional Training & Development Opportunities
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Secure Dental recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email ************************. Already a Secure Dental candidate? Please connect directly with your recruiter to discuss this opportunity.
$39k-49k yearly est. Easy Apply 11d ago
Customer Service Representative
AB Marketing LLC
Patient access representative job in Bettendorf, IA
Job Description
Most of our agents earn $1,000+ in their very first week. This position emphasizes customer care over sales and you'll be helping customers save money with home services, most of which are free through government subsidies.
Must be highly motivated by success and earnings. This is not a 9-5 job, it's a career and a lifestyle. Weekly pay, uncapped commission, and full training provided. Sales experience is preferred, but not required; we provide training to anyone who is willing to learn and encourage career growth into management roles.
Come join our team!
Learn more now at ************************* or apply immediately using our Calendly link: ***********************************
Responsibilities:
Engaging with potential customers face-to-face
Generating leads, qualifying customers and closing sales
Educating potential customers about the services our clients provide and their benefits
Contacting and following up with previous customers
Working independently and in a team environment
Requirements
Strong communication and interpersonal skills
Self-motivated and ambitious with a positive attitude
Ability to work independently and within a team environment
Benefits
1099 contract
Bonus opportunities
Commission pay
Uncapped commission
Flexible scheduling
Mileage reimbursement for all travel, alongside with housing assistance as necessary
Full training with ongoing support
$1k weekly 16d ago
Customer Service Representative - Davenport, IA
Kedia Corporation
Patient access representative job in Davenport, IA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$28k-37k yearly est. 22h ago
Customer Service Representative
Rbglobal
Patient access representative job in Davenport, IA
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Previous work experience where you worked in-person with customers.
Experience using computers, and able to learn to use new technology and software.
Excellent keyboarding skills for data entry.
A commitment to providing fantastic customer service.
Able to work well and maintain a positive attitude in high-pressure situations.
A friendly, outgoing, patient personality.
You thrive working as part of team, pitching in wherever you're needed.
Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
Responsible for processing payments from successful bidders
Provide customers with information about auxiliary services.
Ensure that superior customer service is always delivered to all customers.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Perform other duties as assigned.
$28k-37k yearly est. Auto-Apply 3d ago
Driver, CSR, No Car Or No Insurance Needed
Domino's Franchise
Patient access representative job in Davenport, IA
Full Time or Part Time
$28k-37k yearly est. 60d+ ago
Insurance Verification Specialist
United Surgical Partners International
Patient access representative job in Moline, IL
Quad City Gastroenterology is hiring for an Insurance Verification Specialist Insurance Verification Specialist at Quad City Gastroenterology Job Summary: Verify insurance benefits and determine estimated amount due based on Insurance Contract and procedure(s) that is being performed.
Essential Functions and Responsibilities:
* Review Patient information and procedure(s) that is being performed.
* Identify any needed implants
* Verify insurance benefits by reviewing patient benefits with payer via phone or on-line. .Determine estimated amount.
* Post all insurance and billing comments.
* Enter all information onto the Insurance Verification Sheet (USPI Form)
* Contact patients regarding money due prior to date of surgery.
* Attempt to pre-collect from patient.
* Verify is pre-auth or precertification is needed and obtain.
* Reconcile each day to ensure you have verified all patients.
* Responsible for patient satisfaction daily as it relates to patient surveys and overall satisfaction with interactions.
* Let BOM know of any discrepancies, difficult patients or patients noting unwillingness to pay before or at time of surgery.
Qualifications
* High school graduate or equivalent
* 1+ years of experience in insurance verification.
* Excellent communication skills and the ability to communicate with patients over the phone and in person
* Medical Terminology experience preferred
* Forty-five (45) wpm typing skills required.
* Must have the skills necessary to operate the office equipment required to fulfill job duties.
* Familiar with patient accounting software, especially AdvantX.
* Knowledge of Internet Explorer, Microsoft Excel, Microsoft Word, and Outlook.
* Ability to read and understand insurance explanations of benefits and managed care contracts
Pay Range: $18.00/hr - $26.00/hr (Wages are determined based upon a number of factors including, but not limited to, an individual's qualifications and experience.)
Benefits
USPI offers the following benefits, subject to employment status:
* Medical, dental, vision, disability, and life insurance
* Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year.
* 401k retirement plan
* Paid holidays
* Health savings accounts, healthcare & dependent flexible spending accounts
* Employee Assistance program, Employee discount program
* Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
#LI-CT1
$18-26 hourly 38d ago
Billing & Collections Specialist
R3 Heating & Air
Patient access representative job in Davenport, IA
Billing / Collections Specialist
Company: R3 Roofing & Exteriors Employment Type: Full-Time | In-Office Schedule: Monday-Friday | 8:00 AM - 5:00 PM (1-hour lunch) Compensation: Pay pending experience Benefits: Eligible after 90 days of employment
About Us
At R3 Roofing & Exteriors, we are leading the charge in the commercial and residential roofing industry. As a family-owned and rapidly expanding company, we pride ourselves on our people-first approach, which has been a cornerstone of our success. Built on the values of Loyalty, Accountability, and Community, we believe in doing the right thing-for our customers and our team.
As we continue to grow, we are seeking a Billing / Collections Specialist to support the final and most critical step of the customer journey.
What You'll Be Doing
Communicate with homeowners regarding final invoices and balances due
Collect final payments on completed projects in a professional and respectful manner
Follow up on outstanding balances and agreed-upon payment timelines
Explain final invoices and resolve homeowner questions related to payment
Coordinate with billing and project management teams to confirm job completion and amounts owed
Create and send final invoices to homeowners as needed
Document all payment-related activity and communication in JobNimbus
Track payment status and escalate unresolved balances when necessary
Maintain accurate, organized digital job and payment records
Deliver a positive, solution-focused customer experience during the final stage of each project
What You Bring
Strong communication and customer service skills
Confidence communicating by phone and email
Ability to handle payment-related conversations professionally and calmly
Strong attention to detail and follow-through
Coachability and willingness to learn
Ability to manage multiple accounts and deadlines
Comfort with computer systems and data entry
JobNimbus experience preferred (not required)
Previous experience in collections, billing, accounts receivable, or customer service is a plus
Ability to pass a background check
Why Work at R3?
Full-time, in-office position
Consistent weekday schedule - no nights or weekends
Supportive leadership and hands-on training
Clear expectations and structured processes
Key role in closing out projects and supporting company revenue
All offers of employment are contingent upon passing a background check.
$31k-38k yearly est. Auto-Apply 6d ago
Customer Service Representative - State Farm Agent Team Member
Kara Howe-State Farm Agent
Patient access representative job in Clinton, IA
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Since opening our agency in 2022, we've built a reputation for being highly engaged, approachable, and well-connected. We take pride in giving back, sponsoring community events, athletic programs, and youth sports - including partnerships with local high schools, a baseball clinic, LumberKings games, kids fun runs, and various fundraisers. Youll often find us handing out candy at local parades or sharing swag that brings value to our neighbors.
If youre looking for a workplace where you can be part of a team thats active, respected, and deeply rooted in the community, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kara Howe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-37k yearly est. 16d ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Patient access representative job in Camanche, IA
Job DescriptionBenefits:
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$28k-37k yearly est. 20d ago
Customer Service Representative - State Farm Agent Team Member
Amanda Buenemann-State Farm Agent
Patient access representative job in Wilton, IA
Job DescriptionBenefits:
License Reimbursement
Hourly Plus Commission
Health insurance
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Amanda Buenemann - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-37k yearly est. 6d ago
Customer Service Representative
Collabera 4.5
Patient access representative job in Milan, IL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location East Milan IL 61264
Job Title Customer Service Representative
Duration 3 Years (Strong possibility of extension)
Job Description
• This person will be working in a call center environment taking 40-50 calls per day from dealers.
• Responsible for tracking and tracing orders, missing freight from a shipment, etc.
• There will also be daily responsibilities that are rotated through the team, such as investigations and a shared email box.
Qualifications
• Some Excel reporting will be required, so the candidate is required to be proficient with Excel and MS Outlook (must be reflected on the resume).
• High school diploma/equivalent with 2+ years of customer service experience is required, but call center experience would be extremely beneficial and is strongly preferred.
• Must have the ability to handle a large volume of workload on a daily basis, work in a team environment and be self-directed.
• Schedule will most likely be 8am-4:30pm, but this person MUST have the flexibility to work OT, including holidays and during shutdowns.
Additional Information
To know more about this position please contact;
Monaliza Santiago
************
$30k-37k yearly est. 22h ago
Patient Care Representative
Secure Dental
Patient access representative job in Moline, IL
The Patient Care Representative is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations.
We are Secure Dental, a practice focused on providing advanced dental services with state of the art equipment and we are growing by the day. Our mission is to transform our patients' lifestyle through personalized and remarkable dental care. We are accountable and disciplined in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results oriented.
OBJECTIVES
Greet patients in a friendly and professional manner
Answer and manage incoming calls, routing to appropriate department when necessary
Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow
Establish and maintain patient files and keep them up to date; review patient documents, process registration, and enter into the system; research and verify insurance benefits; ecord treatment information is patient charts
Communicate financial options; process cash and card payments via a POS; reconcile and record daily payments
Maintain a clean and organized front desk and reception areas
Attend and participate in internal meetings and complete required training
Performs other related duties as assigned by management
COMPETENCIES
Understand dental terminology, how to read radiographs, and explain basic procedures
Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
Ability to maintain confidentiality with individual interactions with team members
Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
Outstanding organization and administrative accountability
Strong written and verbal communication skills
Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence
EDUCATION AND EXPERIENCE
High school diploma or equivalent
1 year of front desk experience in a medical or dental office
PHYSICAL REQUIREMENTS
Ability to spend prolonged periods of time sitting at a desk using a computer
Ability to lift at least 15 pounds
BENEFITS
Health Insurance
401(k) Retirement Plan
Paid Time Off
Opportunity for Incentive Compensation
Leadership Autonomy
Work Life Balance with Fixed hours
Professional Training & Development Opportunities
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Secure Dental recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to **********************. Already a Secure Dental candidate? Please connect directly with your recruiter to discuss this opportunity.
$39k-49k yearly est. Easy Apply 60d+ ago
Representative I- Patient Access - Rotating shift
Regional Health Services of Howard County 4.7
Patient access representative job in Clinton, IA
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.
Join the MercyOne Family! We are looking to hire a Representative I, PatientAccess
Purpose
Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
Schedule:
Monday- Friday 6a-6p and 6p-6a every third weekend
Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis:
* Research & compiles information to support ad-hoc operational projects & initiatives.
* Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
* Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
PAR I
Entry level position. Minimum one (1) year customer service experience. PatientAccess experience preferred.
PatientAccess Account Specialist
Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.
Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$30k-34k yearly est. 3d ago
Customer Service Rep (01758) - 2420 18th Street
Domino's Franchise
Patient access representative job in Bettendorf, IA
It's more fun with us!
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
Job Description
Customer Service Representative
It all starts with you
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Domino's CSR Responsibilities Include: :
· Demonstrating a friendly, positive attitude and great customer service skills
· Taking orders over the phone and in person
· Dealing with customer concerns
· Cash handling
· Upselling
· Hygiene and food safety
· General cleaning duties
Those are the basics, but here's what else you can expect:
General Job Duties
· Operate all equipment
· Stock ingredients from delivery area to storage, work area, walk-in cooler
· Receive and process telephone orders
· Clean equipment and facility approximately daily
Communication Skills
· Ability to comprehend and give correct written instructions
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
· Must be able to make correct monetary change
· Verbal, writing, and telephone skills to take and process orders
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
· Ability to enter orders using a computer keyboard or touch screen
Work Conditions
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
· Sudden changes in temperature in work area and while outside
· Fumes from food odors
· Exposure to cornmeal dust
· Cramped quarters including walk-in cooler
· Hot surfaces/tools from oven up to 500 degrees or higher
· Sharp edges and moving mechanical parts
Sensing
· Talking and hearing on telephone
· Near and mid-range vision for most in-store tasks
Qualifications
· Depth perception
· Ability to differentiate between hot and cold surfaces
Temperaments
· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements including, but not limited to the following:
Standing
· Most tasks are performed from a standing position
Walking
· For short distances for short durations
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
· Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
· Trays of pizza dough are carried over short distances, and weigh approximately 12 pounds per tray
Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
Additional Information
10-15$/hour
$28k-37k yearly est. 5d ago
Customer Service Representative
Collabera 4.5
Patient access representative job in Milan, IL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location East Milan IL 61264
Job Title Customer Service Representative
Duration 3 Years (Strong possibility of extension)
Job Description
• This person will be working in a call center environment taking 40-50 calls per day from dealers.
• Responsible for tracking and tracing orders, missing freight from a shipment, etc.
• There will also be daily responsibilities that are rotated through the team, such as investigations and a shared email box.
Qualifications
• Some Excel reporting will be required, so the candidate is required to be proficient with Excel and MS Outlook (must be reflected on the resume).
• High school diploma/equivalent with 2+ years of customer service experience is required, but call center experience would be extremely beneficial and is strongly preferred.
• Must have the ability to handle a large volume of workload on a daily basis, work in a team environment and be self-directed.
• Schedule will most likely be 8am-4:30pm, but this person MUST have the flexibility to work OT, including holidays and during shutdowns.
Additional Information
To know more about this position please contact;
Monaliza Santiago
************
$30k-37k yearly est. 60d+ ago
Patient Shuttle Coordinator
Regional Health Services of Howard County 4.7
Patient access representative job in Clinton, IA
Responsible for coordinating the patient shuttle vans and transportation needs of patients of MercyOne Clinton / MercyOne Genesis to/from facilities throughout MercyOne Eastern Iowa Region. ESSENTIAL FUNCTIONS Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center 's Care Model and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Maintains the schedule of transportation needs for patients needing transportation to and from appointment and from medical center discharge.
Communicates appropriately with the driver on pick up / drop off times and locations for patients.
Performs other duties consistent with purpose of job as directed.
SKILLS AND ABILITIES:
Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Clinton Medical Center.
Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
Must exhibit independent thinking in performing job functions.
Must possess the ability to effectively and courteously communicate with customers and members of the pharmacy, medical and hospital staff.
MISSION STATEMENT AND CORE VALUES
Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Core Values:
* Reverence: We honor the sacredness and dignity of every person.
* Commitment to Those who are Poor: We stand with and serve those who are poor, especially those who are most vulnerable.
* Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
* Justice: We foster right relationships to promote the common good, including sustainability of Earth.
* Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
* Integrity: We are faithful to those we say we are.
MINIMUM QUALIFICATIONS
* Must be 18 years of age with high school degree or equivalent.
* Certified Nurse Aide, verification of certification from the State of Iowa. (Preferred)
* Must be BLS certified within 3 months of hire
* Valid US Driver's License (preferably CDL- although not required)
* Must be able to demonstrate a good driving record verifiable with the DMV in the applicant's state of residence.
* Experience in driving large vehicle over 20,000 pounds.
* Basic knowledge of motor vehicle maintenance.
* Security background preferred, previous experience in private security, public law enforcement, or military duty extremely helpful but not essential.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must possess the ability to comply with Trinity Health policies and procedures.
In an 8-hour day, employees may sit, stand, and /or walk 6-8 hours.
Mobility, dexterity, fine motor skills and ability to use hands in repetitive motion tasks, such as grasping and fine manipulating are required.
Frequent (21%-50% of worktime) bending, stopping, reaching above shoulder level and pushing and pulling.
Must be able to see at a near visual acuity level.
Must be able to hear speech.
Frequent (21%-50% of worktime) lifting and carrying objects weighing 35 lbs. or less.
Occasional (6%-10% of worktime) squatting, climbing 2 feet and balancing.
Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$28k-31k yearly est. 32d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Davenport, IA?
The average patient access representative in Davenport, IA earns between $26,000 and $41,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Davenport, IA
$33,000
What are the biggest employers of Patient Access Representatives in Davenport, IA?
The biggest employers of Patient Access Representatives in Davenport, IA are: