Human Resources Customer Service Representative
Patient access representative job in Altamonte Springs, FL
Be the Voice of Support for Our Team
Are you a problem solver with a background in Human Resources or high-volume Contact Centers? We are looking for empathetic, quick-thinking professionals to serve as "First Responders" for our employees.
In this role, you will be the first point of contact for employees navigating their work life-from Annual Enrollment and benefits questions to payroll and data management. If you have a passion for helping people and the ability to remain calm under pressure, we want to hear from you.
What You Will Do
As an HR Customer Service Representative, you will handle high-volume inbound inquiries, analyzing employee needs to provide accurate resolutions or escalate complex issues.
Serve as the Expert: Act as the primary resource for inquiries regarding payroll, benefits, and employee data.
Solve Problems: Research federal, state, and local regulations to resolve issues of moderate complexity.
Provide World-Class Service: De-escalate stressful situations with patience and superior communication skills.
Manage Data: Utilize systems (knowledge of PeopleSoft is a plus!) to document cases and maintain strict confidentiality.
Support Annual Enrollment: Play a pivotal role in supporting our team during our busiest season of the year.
What We Are Looking For
The Ideal Candidate: You possess a unique blend of administrative precision and customer service warmth. You are comfortable working in a fast-paced environment and can type 50+ WPM while navigating multiple screens.
Required Education & Experience:
Education: Bachelor's Degree OR Associate's Degree + 2 years of additional relevant experience.
Experience: Minimum 2 years of experience in a Contact Center or Human Resources environment.
(Candidates with experience in
both
are highly preferred).
Required Skills:
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Strong web navigation and computer literacy.
Excellent written/verbal communication (spelling, grammar, and punctuation).
Ability to prioritize multiple projects under tight deadlines.
Schedule & Logistics
To ensure we are fully available to support our employees, this position is 100% Onsite.
Work Hours: Schedules vary based on availability. Shifts will fall between the hours of 8:00 AM - 6:00 PM (e.g., 8-5, 8:30-5:30, or 9-6).
Dress Code: Business-appropriate attire is required for the office and while on camera.
Ready to make a difference? Apply today to become a vital part of our HR Support Team!
On-Site Customer Service Rep- Full time with Benefits
Patient access representative job in Deltona, FL
Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
Patient Access Specialist
Patient access representative job in Maitland, FL
+ Strong accurate data entry skills + Previous work experience in Specialty Pharmacy or Customer Service preferable + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
**Responsibilities:**
+ Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
**Experience:**
+ Strong ability to multi-task and strong time management skills
+ Ability to function in a high-volume, fast-paced environment
+ Dependable and strong work ethic
+ Ability to accept and implement feedback and coaching
**Skills:**
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients' medical condition
**Education:**
+ High School or bachelor's degree in any field.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Registrar - Mammography Department
Patient access representative job in Daytona Beach, FL
Job Title: Registrar - Mammography Department Company: Radiology Associates Job Location: Daytona Beach, FL (Onsite) Job Type: Full-Time
About Radiology Associates: Radiology Associates is the leading provider of patient care and medical imaging in Eastern Central Florida. We offer high-quality imaging services using state-of-the-art technology in a comfortable, caring, and professional environment. Our team members are integral to creating an exceptional patient experience and fostering a positive and purposeful work atmosphere. We are proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology.
Why Join Us: When you become a part of Radiology Associates, you'll join an elite team dedicated to providing the best patient care. We prioritize employee recognition, growth, and diversity and are looking for motivated individuals who want to grow with us.
Position Summary: We are seeking a full-time Registrar for our Daytona Beach Imaging location. This front desk position plays a key role in creating a positive first impression for our patients while ensuring smooth and accurate administrative processing.
Key Responsibilities:
Greet patients and provide quality customer service
Accurately obtain and enter demographic and insurance information into the RIS system
Collect copays, deductibles, and outstanding balances at check-in
Review scheduled appointments and radiology orders to confirm exam accuracy
Answer multi-line phone system and direct calls appropriately
Verify insurance coverage and obtain all necessary pre-authorization documentation
Maintain a professional and helpful demeanor with staff, patients, and families
Assist with other clerical and administrative tasks as assigned
Qualifications:
Education & Experience:
Minimum of 1 year of experience in a medical office or healthcare environment
Understanding of medical terminology is required
Knowledge of radiology procedures preferred
Skills & Abilities:
Strong customer service and communication skills
Excellent computer proficiency and multitasking abilities
Well-organized with attention to detail
Ability to remain calm and professional in a fast-paced environment
Knowledge of Medicare, Medicaid, HMOs, PPOs, and private insurance is a plus
Physical Requirements:
Requires sitting, standing, and walking throughout the day
May involve lifting office supplies or patient paperwork
Working Conditions:
Onsite medical office environment
Regular interaction with patients, staff, and healthcare providers
Occasional evening or weekend work may be required
Benefits: As an employee of Radiology Associates, you will enjoy a comprehensive benefits package that includes:
Affordable Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Travel Assistance and Identity Theft Assistance
Employee Recognition Programs
401(k) Retirement Program
Employee Referral Bonus Program
Additional Information:
Equal Opportunity Employer: We comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.
Drug-Free and Tobacco-Free Workplace: We are committed to maintaining a safe and healthy work environment.
E-Verify Participation: This organization participates in E-Verify to confirm employment eligibility in the United States.
Auto-ApplyPatient Access Specialist
Patient access representative job in Altamonte Springs, FL
## Data Entry \/ Customer Service Support Representative This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast\-paced, high\-volume environment. (Please see email communication for available shift schedules.)
### Key Responsibilities
\- Perform accurate and timely data entry tasks, including creation of accounts and service cases.
\- Update and maintain account information received from Medical Billers and related internal sources.
\- Provide customer service support to assist with overflow volume from other teams.
\- Ensure data accuracy and completeness across all records and documentation.
\- Communicate professionally with internal teams and external stakeholders as needed.
\- Support special projects and additional assignments as required.
Requirements ### Required Qualifications
\- Strong, accurate data entry skills with exceptional attention to detail.
\- Preferred experience in Specialty Pharmacy or customer service environments.
\- Professional\-level computer proficiency, including:
\- Microsoft Office applications
\- Email and web\-based platforms
\- Keyboarding and general data entry skills
\- Experience working with individuals in high\-pressure, time\-sensitive situations (via telephone or face\-to\-face) that require problem\-solving, decision\-making, sound judgment, and strong customer service capabilities.
\- This experience may be obtained through a combination of professional work and post\-secondary education and does not need to come exclusively from a traditional customer service role.
\- Strong multitasking abilities and effective time management skills.
\- Ability to perform effectively in a high\-volume, fast\-paced environment.
\- Dependable with a strong work ethic.
\- Ability to receive, implement, and respond positively to performance feedback and coaching.
### Preferred Experience
\- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred).
\- Background in the healthcare or pharmaceutical industry.
\- Understanding of the challenges faced by patients managing medical conditions.
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Patient Representative (Full-Time)
Patient access representative job in Orange City, FL
Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!
Role Description
We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience.
What you'll do
You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
Provide warm and friendly client interactions
Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
Ensure paperwork, consents, and insurance information is collected and complete
Managing the client schedule:
You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
You anticipate schedule needs days and weeks in advance
You schedule client appointments in real-time as well as those made through our online platform
Insurance, payment, and billing :
Perform verification of benefit checks with insurance companies
Manage and collect client copays and payment balances
Discuss and set up payment plans with client
Front of the house management:
Work with the team to ensure the office is ready, set up, and prepared for the day
Collaborate on inventory, keeping the office pristine, and other tasks as they arise
Manage phone triage as necessary, coordinating between team members
Qualifications
Customer service and hospitality experience strongly preferred and highly desirable
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Proficiency with Google Suite or Microsoft Office Products
Strong computer skills; preferred familiarity with EMRs
Tendency to organize and create structure in a fast-paced, dynamic environment
Attributes
You love interacting with people, practicing excellent communication and interpersonal skills
You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
You focus on the details and are able to organize and prioritize them along the way
You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
You thrive in highly collaborative, fast-paced environments
Benefits
Competitive compensation
Health; dental & vision, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Diana Health Culture
Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful
Auto-ApplyPatient Services Coordinator, Home Health
Patient access representative job in Lake Mary, FL
Become a part of our caring community and help us put health first
The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Auto-ApplyPatient Service Coordinator
Patient access representative job in Lake Mary, FL
Reports To: Center Manager
Shift Schedule: Monday-Friday, 7:00am-4:00pm
Job Category: Administrative
Job Status: Non-Exempt
For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
What you will do:
Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements
High school diploma or general education degree (GED) equivalent.
Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
Experience with Electronic Medical Records (EMR) systems, required.
Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
What we offer:
Competitive compensation, comprehensive health, vision and dental coverage, life and other ancillary insurance plans, employer matched 401(k), tuition reimbursement, pet insurance, paid holidays and PTO, supportive management, and a great working environment.
We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at ****************************
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Patient Representative Coordinator
Patient access representative job in Mims, FL
Job Details Maimi, FL Full Time Up to 5% Clinical OperationsDescription
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s).
Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Ability to work in a fast-paced environment.
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Assist with daily patient flow in areas as needed.
Verifies patients by reading patient identification.
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Communicates observations of a patient's status to nurse-in-charge.
Responsible for ordering medical supplies according to the department's needs.
Able to rotate weekends, holidays, shifts and center location according to company needs.
Participates in meetings of staff and department meetings.
Shares acquired knowledge and learning.
Consistently reports for duty on time.
Keeps patient's information private and limits conversation of a personal nature in patient's presence.
Degree of teamwork and cooperation with personnel from other departments.
Check medical records and follow up obtaining missing results prior to the patient's appointment.
Perform other duties as assigned by the supervisor.
Qualifications
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
High School Graduate or equivalent.
Required Experience
1+ years of experience in the medical field.
Customer Service skills and training.
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Basic Computer Skills.
Ability to work in a fast-paced environment.
Consistently reports for duty on time.
Preferred Qualifications
3+ years of experience in customer service and the medical field preferred.
Relevant or any other job-related vocational coursework preferred.
INDCorp
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
N/A
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Able to rotate weekends, holidays, shifts and center location according to company needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X
Insurance Verifications I
Patient access representative job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
Includes but is not limited to the following. Other duties may be assigned.
• Verify insurance for limits and parameters of policy.
• Determine if prior authorization of pre-cert is necessary and work accordingly.
• Input required patient data information into system.
• Create verification note explaining benefits and other necessary information.
• Process/reverse online claims as required.
• Gather appropriate documentation, fill out necessary forms and submit authorization requests.
• Process/reverse online claims as required
o Ability to effectively interpret AND resolve PBM rejections.
• Input required authorization information into system(s).
• Ability to collaborate with Jr. & Sr. Team members to ensure appropriateness of the prior authorization documentation, and ensure completeness of the prior authorization questionnaires.
o Ability to escalate difficult verification issues when unable to resolve timely.
• Supporting group and management efforts with a positive attitude
• Possessing “critical" and “out of the box" thinking
• Provides interdepartmental support as needed
The ideal candidate will also possess the following qualities:
• Ability to trouble shoot prior authorization issues
• Excellent internal customer service and communication skills
• Excellent external customer service and communication skills
• Understanding of how to refer patients to various assistance programs as needed based on patient's insurance coverage, or lack thereof.
• Understanding of insurance and insurance related coding to support claim processing
• Understanding of how to identify possible new contracting opportunities.
• Understanding of government payors including Share of Cost
• Understanding of how to requests vacation/lost/damage overrides from the insurance carriers when warranted
Qualifications
• Must have experience working with specialty infusion or pharmaceuticals
• 2+ years of experience with medical insurance verification, benefits and eligibility investigations required.
• Experience with submitting and obtaining prior authorizations
• Strong computer proficiency
• Knowledge of medical terminology
• Excellent communication skills
• Professional, reliable and dedicated
• Ability to work cooperatively.
• Ability to multitask.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Patient Services Specialist II (Primary Care, Sanford)
Patient access representative job in Sanford, FL
Nemours is seeking a Patient Services Specialist II (Primary Care, Sanford), FULL-TIME, to join our Primary Care team in Sanford, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.
Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
Coordinate all necessary paperwork for registration, scheduling, and appointment.
Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
Ensures coding information is complete on billing documents.
All other duties as assigned by supervisor.
Job Requirements
High School Diploma required.
Specialized (1 year of training beyond high school).
Minimum of one (1) to three (3) years' experience preferred.
Customer Service and Healthcare experience preferred.
Medical Office/Call Center experience preferred.
Travel to other primary care locations as needed for coverage is required.
What We Offer
Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
Comprehensive benefits: health, life, dental, vision
Mortgage assistance, relocation packages and 403B with employer match, 457 retirement savings plans
Licensure, CME and dues allowance
Not-for-profit status; eligibility for Public Service Loan Forgiveness
For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care
#LI-MW1
Auto-ApplyPatient Advocate Team Lead Part-Time (Medical Cannabis)
Patient access representative job in Eustis, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Duties and Responsibilities
Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
Provide excellent customer service to all patients while also coaching other team members
Respect all team members and report all findings to the appropriate manager.
Administer routine inspections to maintain the accurate inventory of all cannabis products.
Manage and supervise the activities of patient advocate staff
Ensure that all Procedures are updated in store to provide the best practice for staff and patients
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
Ensure Key performance Indicators are captured
Manage daily financial reporting requirements and oversee all cash handling procedures.
Develop and maintain a schedule of all patient advocate staff
Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
Ensure traceability of product is maintained from reception to final sale
Receive, check and enter inventory into NAV when shipments arrive
Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
Close attention to detail
Excellent time management skills
High energy, customer focused, and proactive
Strong customer service skills
Ability to work efficiently with employees, customers, government agencies, and the public
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must be 21 Years of Age
Must be able to pass a Level 2 Background Check (FBI)
Education
High school diploma/GED required
Experience - select one, remove remainder
1-3 years
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
Patient Advocates
Working conditions
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
Physical requirements
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register
The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry
Frequently communicates with other staff via Walkie Talkie or Headset
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyInsurance Verification Specialist
Patient access representative job in Maitland, FL
AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....
The purpose of this position is to help patients get access to the medications and therapies that they need.
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Insurance Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.
Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
Identify any coverage restrictions and details on how to expedite patient access
Document and initiate prior authorization process and claims appeals
Report any reimbursement trends or delays in coverage to management
Requirements
In-depth understanding and experience with Buy & Bill, Major Medical & Pharmacy Benefit Coverage.
2 to 5 years of benefit investigation involving the analysis and interpretation of insurance coverage
3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements
Excellent verbal communication skills and grammar
Computer literacy/competence
Salesforce system experience preferred
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
Auto-ApplyInsurance Verifications Specialist
Patient access representative job in Sanford, FL
Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in nine counties, with a total of 27 outpatient clinics, and we are still growing, so join our company and grow with us!
Job Description
We are seeking a detail-oriented
Insurance Verifications Specialist
to join our team in Sanford, United States. In this role, you will be responsible for verifying insurance coverage, benefits, and eligibility for patients while ensuring accurate and timely processing of insurance information.
Verify patient insurance coverage, benefits, and eligibility prior to medical services
Communicate effectively with insurance providers, patients, and healthcare staff
Update and maintain accurate patient insurance information
Research and resolve insurance verification discrepancies
Document all verification activities and maintain detailed records
Follow up on pending insurance verifications
Ensure compliance with healthcare regulations and insurance requirements
Assist in identifying and resolving insurance-related issues
Coordinate with billing department for accurate claims processing
Qualifications
2+ years of experience in insurance verification or medical billing
Proficiency in medical billing software and insurance verification systems
Strong knowledge of healthcare insurance policies and procedures
Excellent data entry skills with high attention to detail
Proven experience with medical terminology and coding
Strong organizational and time management abilities
Proficient in Microsoft Office Suite
Outstanding verbal and written communication skills
High school diploma or equivalent required
Working knowledge of healthcare compliance regulations
Demonstrated ability to maintain patient confidentiality
Strong problem-solving and analytical skills
Additional Information
At
Ability Rehabilitation,
we believe in fostering a rewarding and supportive work environment. We offer:
Competitive salary
Excellent benefits package including 401k, health, dental, vision, and generous paid time off
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
On-Site Customer Service Rep- Full time with Benefits
Patient access representative job in Paisley, FL
Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
Registrar
Patient access representative job in Daytona Beach, FL
Job Title: Registrar Company: Radiology Associates Job Type: Full-Time
About Radiology Associates: Radiology Associates is the leading provider of patient care and medical imaging in Eastern Central Florida. We offer high-quality imaging services using state-of-the-art technology in a comfortable, caring, and professional environment. Our team members are integral to creating an exceptional patient experience and fostering a positive and purposeful work atmosphere. We are proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology.
Why Join Us:
When you become a part of Radiology Associates, you'll join an elite team dedicated to providing the best patient care. We prioritize employee recognition, growth, and diversity and are looking for motivated individuals who want to grow with us.
Position Summary:
We are seeking a full-time Registrar for our Daytona Beach Imaging location. This front desk position plays a key role in creating a positive first impression for our patients while ensuring smooth and accurate administrative processing.
Key Responsibilities:
Greet patients and provide quality customer service
Accurately obtain and enter demographic and insurance information into the RIS system
Collect copays, deductibles, and outstanding balances at check-in
Review scheduled appointments and radiology orders to confirm exam accuracy
Answer multi-line phone system and direct calls appropriately
Verify insurance coverage and obtain all necessary pre-authorization documentation
Maintain a professional and helpful demeanor with staff, patients, and families
Assist with other clerical and administrative tasks as assigned
Qualifications:
Education & Experience:
Minimum of 1 year of experience in a medical office or healthcare environment
Understanding of medical terminology is required
Knowledge of radiology procedures preferred
Skills & Abilities:
Strong customer service and communication skills
Excellent computer proficiency and multitasking abilities
Well-organized with attention to detail
Ability to remain calm and professional in a fast-paced environment
Knowledge of Medicare, Medicaid, HMOs, PPOs, and private insurance is a plus
Physical Requirements:
Requires sitting, standing, and walking throughout the day
May involve lifting office supplies or patient paperwork
Working Conditions:
Onsite medical office environment
Regular interaction with patients, staff, and healthcare providers
Occasional evening or weekend work may be required
Benefits:
As an employee of Radiology Associates, you will enjoy a comprehensive benefits package that includes:
Affordable Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Travel Assistance and Identity Theft Assistance
Employee Recognition Programs
401(k) Retirement Program
Employee Referral Bonus Program
Additional Information:
Equal Opportunity Employer:
We comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.
Drug-Free and Tobacco-Free Workplace:
We are committed to maintaining a safe and healthy work environment.
E-Verify Participation:
This organization participates in E-Verify to confirm employment eligibility in the United States.
Auto-ApplyPatient Access Specialist
Patient access representative job in Maitland, FL
# Job Description ## Data Entry / Customer Service Support Representative This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast-paced, high-volume environment. (Please see email communication for available shift schedules.)
### Key Responsibilities
- Perform accurate and timely data entry tasks, including creation of accounts and service cases.
- Update and maintain account information received from Medical Billers and related internal sources.
- Provide customer service support to assist with overflow volume from other teams.
- Ensure data accuracy and completeness across all records and documentation.
- Communicate professionally with internal teams and external stakeholders as needed.
- Support special projects and additional assignments as required.
Requirements### Required Qualifications
- Strong, accurate data entry skills with exceptional attention to detail.
- Preferred experience in Specialty Pharmacy or customer service environments.
- Professional-level computer proficiency, including:
- Microsoft Office applications
- Email and web-based platforms
- Keyboarding and general data entry skills
- Experience working with individuals in high-pressure, time-sensitive situations (via telephone or face-to-face) that require problem-solving, decision-making, sound judgment, and strong customer service capabilities.
- This experience may be obtained through a combination of professional work and post-secondary education and does not need to come exclusively from a traditional customer service role.
- Strong multitasking abilities and effective time management skills.
- Ability to perform effectively in a high-volume, fast-paced environment.
- Dependable with a strong work ethic.
- Ability to receive, implement, and respond positively to performance feedback and coaching.
### Preferred Experience
- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred).
- Background in the healthcare or pharmaceutical industry.
- Understanding of the challenges faced by patients managing medical conditions.
Patient Service Coordinator
Patient access representative job in Lake Mary, FL
Reports To: Center Manager Shift Schedule: Monday-Friday, 7:00am-4:00pm Job Category: Administrative Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
What you will do:
* Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
* Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
* Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements
* High school diploma or general education degree (GED) equivalent.
* Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
* Experience with Electronic Medical Records (EMR) systems, required.
* Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
What we offer:
Competitive compensation, comprehensive health, vision and dental coverage, life and other ancillary insurance plans, employer matched 401(k), tuition reimbursement, pet insurance, paid holidays and PTO, supportive management, and a great working environment.
We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at ****************************
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Patient Representative Coordinator
Patient access representative job in Mims, FL
Job Details Miami Dade - Buena Vista / Biscayne Park - Maimi, FL Full Time Up to 5% Clinical OperationsDescription
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s).
Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Ability to work in a fast-paced environment.
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Assist with daily patient flow in areas as needed.
Verifies patients by reading patient identification.
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Communicates observations of a patient's status to nurse-in-charge.
Responsible for ordering medical supplies according to the department's needs.
Able to rotate weekends, holidays, shifts and center location according to company needs.
Participates in meetings of staff and department meetings.
Shares acquired knowledge and learning.
Consistently reports for duty on time.
Keeps patient's information private and limits conversation of a personal nature in patient's presence.
Degree of teamwork and cooperation with personnel from other departments.
Check medical records and follow up obtaining missing results prior to the patient's appointment.
Perform other duties as assigned by the supervisor.
Qualifications
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
High School Graduate or equivalent.
Required Experience
1+ years of experience in the medical field.
Customer Service skills and training.
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Basic Computer Skills.
Ability to work in a fast-paced environment.
Consistently reports for duty on time.
Preferred Qualifications
3+ years of experience in customer service and the medical field preferred.
Relevant or any other job-related vocational coursework preferred.
INDCorp
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
N/A
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Able to rotate weekends, holidays, shifts and center location according to company needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X
Patient Service Coordinator
Patient access representative job in Lake Mary, FL
Job DescriptionDescription:
Reports To: Center Manager
Shift Schedule: Monday-Friday, 7:00am-4:00pm
Job Category: Administrative
Job Status: Non-Exempt
For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
What you will do:
Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements:
High school diploma or general education degree (GED) equivalent.
Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
Experience with Electronic Medical Records (EMR) systems, required.
Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
What we offer:
Competitive compensation, comprehensive health, vision and dental coverage, life and other ancillary insurance plans, employer matched 401(k), tuition reimbursement, pet insurance, paid holidays and PTO, supportive management, and a great working environment.
We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at ****************************
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.