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  • Customer Service Rep

    Armstrong Flooring 4.3company rating

    Patient access representative job in Denver, CO

    BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
    $23-25 hourly 2d ago
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  • Customer Service Representative / Office staff

    Camping Companies Inc. 3.5company rating

    Patient access representative job in Denver, CO

    Duties will be performed in the Repossession and/or Auto Lending Industries - including Skip Tracing, Account Management, Collections, & Customer Support. Employees should have a high level of knowledge regarding all areas of investigation, collateral recovery, and customer service. Employees are expected to provide the highest level of customer service to our clients, have a passion for the business, and be willing to go the extra mile for our clients! - Must be at least 20 years old. - You should have experience utilizing Re-Pros software and/or other repossessions software management products. - Have experience in customer service, skip-tracing services, investigations or account services. With knowledge of the repossession process and the complexities involve in it. - Be proficient in computer software applications such as Internet Explorer, Groupwise, and Microsoft Word and Excel. - Have the ability to multi-task and deal with accounts appropriately in a high-stress environment - including updating, receiving, assigning, organizing, & follow up. - Be team & task oriented and skilled at time management. - Understand and be able to follow the laws and regulations that govern the asset recovery profession. - Be able to answer calls from clients and provide appropriate, professional, accurate and timely information. - Communicate professionally with clients to assist in the development of client relationships and new client development. - Be willing to work whatever hours needed when necessary. - Be willing to take and pass the Certified Asset Recovery Specialist (CARS) exam.
    $33k-41k yearly est. 2d ago
  • Customer Service Rep

    AHF 4.1company rating

    Patient access representative job in Denver, CO

    BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong FlooringTM, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce ContractTM, Hartco ContractTM, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $23-25 hourly 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    April Welch-State Farm Agent

    Patient access representative job in Denver, CO

    Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR OFFICE: April has been proudly serving the community as a State Farm agent since 2002, bringing over two decades of experience and leadership to the business. Our close-knit team of ten operates across two offices and is built on shared values like growth, connection, and integrity. We foster a supportive, people-first culture where genuine relationships and a commitment to doing what's right are at the center of everything we do. We believe in creating an environment where team members feel valued, supported, and inspired to grow-both personally and professionally. Here's what we offer: PTO and benefits available after just 90 days Employer-matched 401(k) Health insurance with 50% employer contribution 12 BetterHelp sessions per year for mental wellness Quarterly team-building events and an annual holiday party Snacks on-site to keep you fueled Continuous professional development opportunities If you're someone who thrives in a collaborative environment, values honest and compassionate service, and wants to make a meaningful impact-this is a place where you can truly grow. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with April Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual Spanish preferred.
    $29k-37k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Bill Knight-State Farm Agent

    Patient access representative job in Denver, CO

    Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Customer Service Representative - In-Office | Service with In-Book Sales Opportunity Bill Knight State Farm Agency Job Type: Full-Time Location: In-Office Deliver Exceptional Service. Build Relationships. Grow a Career with Purpose. The Bill Knight State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering outstanding service, and building long-term client relationships-while also being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that excellent service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential. This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained. What You'll Do Serve as a primary in-office point of contact for existing clients Provide prompt, professional assistance with policy questions and service needs Assist with policy changes, renewals, billing inquiries, and endorsements Support clients through the claims process and follow up as needed Maintain accurate and detailed records of customer interactions Conduct policy reviews and identify in-book sales opportunities aligned with client needs Recommend additional coverage when it adds value for the customer Collaborate closely with team members to deliver a consistent, high-quality client experience What We're Looking For Strong customer service and relationship-building skills Ability to naturally pivot from service to sales using a consultative approach Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided) Excellent verbal and written communication skills Detail-oriented, organized, and dependable Professional, client-focused mindset What We Offer Competitive base salary plus commission and performance bonuses Full support through the insurance licensing process Structured in-office training after Property & Casualty license is obtained Stable, service-focused role with long-term growth opportunities Supportive agency culture built on teamwork, accountability, and quality service A meaningful career helping individuals and families protect what matters most Ready to Start a Career with a Strong Local Agency? If you're service-oriented, motivated to grow, and looking for a long-term career with training and support, we'd love to hear from you. Apply today to join the Bill Knight State Farm Agency.
    $29k-37k yearly est. 2d ago
  • Customer Service Representative

    American Leak Detection, Inc. 3.8company rating

    Patient access representative job in Denver, CO

    Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General wor Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Construction
    $29k-37k yearly est. 2d ago
  • Customer Service Representative

    Auguste Escoffier School of Culinary Arts 4.0company rating

    Patient access representative job in Boulder, CO

    Auguste Escoffier School of Culinary Arts is a leading accredited provider of online and campus-based culinary training and education. The school's professional programs offer the proven combination of a classic and contemporary approach to modern in Customer Service Representative, Customer Service, Representative, Customer Experience, Operations, Skills, Retail
    $29k-32k yearly est. 2d ago
  • Customer Service Representative

    Patient's Choice Medical

    Patient access representative job in Denver, CO

    Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "Denver, CO " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management
    $29k-37k yearly est. 2d ago
  • Customer Service Representative

    Carstar

    Patient access representative job in Littleton, CO

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES Greets all walk-in customers in a professional and courteous manner. Answer and directs all phone traffic in a polite, courteous and cheerful manner. Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). Schedule and record appraisal and delivery appointments. Update and maintain the store scheduler with Office Manager. Collect and record payment for completed repairs; may perform some A/R. File repair order paperwork accurately or record in CARSTAR management system. Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. Maintain the front office and customer reception areas. Attend daily release meetings. Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS 2+ years of customer service experience required, preferably in a retail setting. HS diploma or GED equivalent required; college degree preferred. Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. Call center sales experience (or equivalent sales experience) preferred. Highly organized; ability to handle multiple concurrent assignments. Proficient with Microsoft Office and POS/management systems. Strong attention to details. Punctual and professional appearance. Ability to receive direction and work well with others. Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS Essential physical requirements include: Ability to stoop, bend and kneel, squat, kneel and pulling Extended periods of kneeling, bending, squatting and stooping Carry and lift heavy objects (up to 50lbs) Standing, sitting and walking Performing repetitive motions WORK ENVIRONMENT Exposure to: Paint, fumes and particles Dirt / Dust Chemicals / Toxins Varying heat / cold Intermittent noise All duties, responsibilities and experience are subject to change by location
    $29k-37k yearly est. 2d ago
  • Billing Clerk Mike Shaw Subaru

    Asbury Automotive Group 4.0company rating

    Patient access representative job in Denver, CO

    Compensation: $22-$25 based on experience within the automotive industry. Apply now! Pay and Recognition: Weekly pay Paid holidays & paid time off Paid training Stock Awards(select management and front-line team member's eligible!) Insurance / Retire Billing Clerk, Accounting Manager, Billing, Clerk
    $22-25 hourly 2d ago
  • Licensed Branch Customer Service and Sales Rep - Westminster, CO

    The Auto Club Group 4.2company rating

    Patient access representative job in Westminster, CO

    Why Choose a Career with the AAA The Auto Club Group (ACG) * Established brand that has been around for over 100 years. Our members know and trust us! * Branch Offices house travel, membership, insurance sales and support employees * You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: * Other Branch positions - Field Insurance Sales Agent, Travel Agent or * Other Departments such as: * Call Centers (ERS, Sales and Service, etc.) * Automotive Services * Claims * Underwriting and more A DAY IN THE LIFE of a Licensed Customer Service Representative The Auto Club Group is seeking Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. * Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products * Generates leads, update members on travel and insurance specials, and provides travel information * Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer * Responds to customer inquiries and refers to agent when appropriate * Provides a high level of administrative support to Travel and Insurance Agents during peak periods * Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel * Conducts outbound promotional calls for insurance and /or travel products * Participates in a team environment to promote customer satisfaction and consistent service following the customer service model * Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary * Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities * Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: * Active State Property & Casualty License or ability to attain within 90 days of start date Education: * High School Diploma or equivalent Work Experience: * Providing a high level of customer-focused service * Servicing insurance policies and processing applications, renewals and amendments, and taking payments * Responding to billing and coverage questions * Promoting sale of insurance products and/or travel and membership products * Outbound promotional calls for insurance and/or travel * Computer software applications (Word, Excel, etc.) and Web based operations Successful candidates will possess: * Insurance and travel terminology * General insurance and/or travel regulations * Underwriting procedures * Sales regulatory and compliance guidelines * Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems * Communicate effectively (verbal and written) with others in a work environment * Perform mathematical calculations to accurately perform monetary transactions * Work effectively in a Team environment * Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility * Work irregular hours including holidays and weekends (may include community events) * Work under pressure in a high volume, fast paced customer service environment Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23 hourly 5d ago
  • Patient Access Representative

    Resurgens Orthopaedics 3.9company rating

    Patient access representative job in Highlands Ranch, CO

    Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability. Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better. The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system. Essential Functions * Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request. * Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment. * Effectively collecting patient co pays for their visit or collecting patient balance as needed. * Maintain departmental goals and productivity parameters as set forth by the Manager. * Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances. * Covers co-workers and cross trains as necessary to meet the needs of the clinic. Other: * Assist team members as needed. * Other duties as assigned. Requirements * High School Diploma or GED required. * 2 Years of medical office or customer service experience preferred. * Excellent computer/10-key skills. * Knowledge with Word and Excel systems. * Excellent interpersonal communication skills and customer service skills. * Ability to maintain quality control standards. * Ability to meet deadlines. * Knowledge of EHR system is a plus. Type at least 40 WPM. * Ability to multi-task and prioritize. * Ability to remain calm under pressure. * Ability to maintain quality control standards. * Knowledge of HIPAA and OSHA requirements Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Panorama Orthopedics & Spine Center, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. Why UMP? UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission-delivering high-quality spine care in a thriving clinical environment. About Panorama Orthopedics & Spine Center Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients' quality of life. As part of this team, you'll work alongside top spine specialists in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to the communities of Denver-where your expertise can truly make a difference. Benefits: * Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount * Dental & Vision Insurance * 401(k) with Annual Employer Contributions * Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more * Employee Assistance Program (EAP): Employer-paid support for life's challenges * Generous Paid Time Off: * Up to 4 weeks of PTO starting out. (Increases with tenure) * 7 paid holidays + 2 floating holidays * Pay information: $17.50-$21/hour #PANO Salary Description 17.50-21
    $17.5-21 hourly 2d ago
  • Patient Services Coordinator-LPN, Home Health

    Centerwell

    Patient access representative job in Denver, CO

    **Become a part of our caring community and help us put health first** The **Patient Services Coordinator-LPN** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. + Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. + Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. + Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. + Completes requested schedules for all add-ons and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. + Schedules TIF OASIS collection visits and deletes remaining schedule. + Reschedules declined or missed (if appropriate) visits. + Processes reassigned and rescheduled visits. + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. + Verifies visit paper notes in scheduling console as needed. + Assists with internal transfer of patients between branch offices. + If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. + If clinical, may be required to perform patient visits and / or participate in on-call rotation. **Use your skills to make an impact** **Required Experience/Skills:** + Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices + Have at least 1 year of home health experience. + Prior packet review / QI experience preferred. + Coding certification is preferred. + Must possess a valid state driver's license and automobile liability insurance. + Must be currently licensed in the State of employment if applicable. + Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $53,800 - $72,800 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-09-2026 **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
    $53.8k-72.8k yearly 43d ago
  • Patient Engagement Specialist

    Alsos Behavioral Management

    Patient access representative job in Aurora, CO

    Schedules: We are primarily looking for 2nd shift (3PM - 11:30 PM) and 3rd shift (11PM - 7:30 AM) Compensation: $19 - $21 per hour We're looking for someone who is excited to join our passionate, authentic, and courageous team. We're uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams. Our company operates residential treatment programs for individuals with substance use disorder. We seek not merely to restore sobriety, but to transform our patients' lives. We believe treatment should be local, individualized, holistic, and relational. We're growing rapidly and looking for the right people to grow with us. Summary The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping to create a safe, structured, and supportive treatment environment. The PES leads non-clinical group activities, monitors patient movement, resolves interpersonal conflicts, and supports daily operations. Ideal candidates are calm under pressure, value structure and consistency, and are deeply committed to supporting recovery. Responsibilities Serve as a primary point of daily support and accountability for patients in treatment Monitor patient movement and enforce program rules and safety standards Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups Facilitate or supervise trips to off-campus 12-step meetings and community events Support and monitor communal areas, including the courtyard and meal rooms Mediate and de-escalate patient conflicts using calm, professional communication Assist with minor cleaning duties and promote a respectful, orderly facility environment Drive patients to meetings or events as needed (in the absence of a designated driver) Document observations and communicate with clinical or leadership staff as needed Model professionalism, accountability, and emotional composure at all times Participate in team meetings, training, and ongoing development Qualifications High School Diploma, GED, or equivalent experience Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred Valid, unrestricted driver's license with a clean record (minimum 3 years preferred) Demonstrated ability to remain calm and professional in high-stress or crisis situations Ability to de-escalate interpersonal conflict and set consistent boundaries Physically able to intervene in emergency situations, including lifting or running if necessary Crisis intervention training strongly preferred Strong interpersonal skills with the ability to gain patient trust and foster respect Passion for recovery and commitment to a drug-free lifestyle Authorization to work in the United States required We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.
    $19-21 hourly 60d+ ago
  • Patient Experience Representative

    EVP Eyecare

    Patient access representative job in Denver, CO

    EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas, and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience. Our mission is to improve people's lives through better vision and outstanding patient experiences. The Patient Experience Representative is responsible for scheduling patients for all clinical appointments. They will need to maintain a working knowledge of all clinical appointment types, pricing, location, doctors, etc. A Patient Experience Representative will also provide detailed communication to patients regarding their upcoming appointments and assist in answering any patient questions. ESSENTIAL DUTIES AND RESPONSIBILITIES Actively work digital leads through outbound call efforts. Process inbound faxes. Maintain a working knowledge of: Services offered Providers General location information Pricing Insurance related matters Prepare patients for their upcoming appointment by setting expectations. Accurately answer patient's questions and overcomes objections. Enter and verify that patient demographic and insurance information is complete and accurate. Complete post call data entry and patient follow up. Answer inbound calls in a timely and efficient manner. Maintain a pleasant and helpful attitude. Answer patient's calls with a warm and welcoming greeting. Engage with patients by creating an atmosphere that is pleasant and helpful throughout patient interaction. Obtain the ability to schedule all clinical appointment types. Knowledge of each CE team's roles and responsibilities. Stay current with company, department and clinic updates and changes. Serve as a role model to other team members. Provide an outstanding patient experience through active listening, critical thinking and problem solving. Manage the moment by seeking resolution to any patient inquiry or concern without needing additional resources or escalation: “One call, problem solved.” Closes each call with a lasting impression. Other duties as assigned. Qualifications MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES) High School Diploma or general education degree (GED) required. Minimum of 1 years' experience with the Concierge Engagement Team and/or 1 years' experience of customer service experience in healthcare. Call center experience preferred. Experience working with practice management software preferred. Basic computer skills. Effective written and verbal skills. Excellent customer service skills. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
    $31k-37k yearly est. 3d ago
  • Cust Care Rep I

    Partnered Staffing

    Patient access representative job in Denver, CO

    Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn. JOB TITLE: Cust Care Rep I pay rate ($16.25/hr) Job Description: Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Additional Information All your information will be kept confidential according to EEO guidelines.
    $16.3 hourly 60d+ ago
  • Patient Access Representative

    Commonspirit Health

    Patient access representative job in Lakewood, CO

    Where You'll Work Located in Lakewood, Colorado, St. Anthony Hospital is a Level I Trauma Center where we provide a full range of medical specialties and health care services to Denver and the surrounding region through our state-of-the-art medical campus and home base for Flight For Life Colorado. With four trauma rooms including the T-10 room, a dedicated field-to-surgery suite ready 24/7 for trauma surgeons and specially trained teams, our staff can provide life-saving care to the most severely ill and injured patients. In 2023, we received our exciting Magnet designation! We are so proud of our staff for this achievement, which is awarded to only 10 percent of hospitals around the world. Numerous other awards, certifications, and accreditations have been granted to us from the American Heart Association; Chest Pain Center (CPC); American College of Cardiology; The Joint Commission's National Quality Approval; the Emergency Nurses Association Lantern Award; NAPBC Accreditation; American College of Radiology and many others. At St. Anthony Hospital. We combine a heritage of expert care with the latest in technology and innovation. If you're looking to be part of a fast-paced environment where you can practice to the top of your profession in trauma, cardiology, stroke, neurosciences, breast imaging, cancer/oncology care, surgery and more, we invite you to apply. Job Summary and Responsibilities As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change. You'll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will: Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service. Serve as a mentor to new associates and assist in new employee orientation. Job Requirements In addition to bringing your whole self to the workplace each day, qualified candidates will need the following: Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred. Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines. High School diploma required Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
    $30k-38k yearly est. Auto-Apply 9d ago
  • Patient Services Coordinator Home Health - Full-time

    Enhabit Inc.

    Patient access representative job in Greenwood Village, CO

    Compensation range - $22 - $24 per hour Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: * 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) * Continuing education opportunities * Scholarship program for employees * Matching 401(k) plan for all employees * Comprehensive insurance plans for medical, dental and vision coverage for full-time employees * Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees * Flexible spending account plans for full-time employees * Minimum essential coverage health insurance plan for all employees * Electronic medical records and mobile devices for all clinicians * Incentivized bonus plan Responsibilities Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders. Qualifications * Must possess a high school diploma or equivalent. * Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services. * Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred * Previous experience in home health, hospice, or pediatrics is preferred. Requirements* * Must possess a valid state driver license * Must maintain automobile liability insurance as required by law * Must maintain dependable transportation in good working condition * Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
    $22-24 hourly Auto-Apply 16d ago
  • Member Scheduling Specialist Level 1

    Vuepoint Diagnostics LLC

    Patient access representative job in Englewood, CO

    Job DescriptionDescription: Member Scheduler Specialist VuePoint Diagnostics is seeking individuals who truly care about serving others and creating authentic connections with every call. The primary responsibility of this role is to place outbound calls to members identified by the system to schedule them for services available to them at no cost. This colleague will consistently demonstrate hospitality and empathy while efficiently and effectively interacting with members. The Member Scheduler Specialist reports to the Health Screening Call Center Manager. Colleagues who are successful in this role typically: Work well with minimal supervision and consistently achieve results. Finds joy interacting with people of all life experiences, cultures and ethnicities Are skilled at building connections and trust over the phone. Resilience to maintain a positive attitude when handling objections or rejections. Communicate persuasively to overcome common misperceptions about this service. Thrive in a structured environment with clear procedures and expectations. Use technology platforms to accurately document interactions. Key Responsibilities: Make outbound calls to existing or potential members using VuePoint's system-generated lists. Verify Patient Information: Collect and confirm accurate patient information during the scheduling process. Compliance and Documentation: Adhere to all privacy and confidentiality regulations, maintaining patient confidentiality while handling and protecting sensitive information. Complete necessary documentation related to scheduling activities accurately and efficiently. Customer Service: Show courtesy and respect in all situations, ensuring a positive customer experience. Collaborate with other Member Scheduling Specialists and Field Technicians to ensure customer needs are met. Clearly explain the value and process of our in-home screening services to encourage member participation. Demonstrate adherence to all VuePoint Diagnostics scripts, policies, procedures and compliance guidelines. Requirements: Qualifications and Skills: The ability to speak with members in a relatable style influences them to clearly understand and feel confident about the services we offer. Minimum 2+ years' experience in a customer service role required Minimum 1+ years' experience in a call center environment preferred High school diploma or equivalent required Previous experience in customer service, outbound calling, telemarketing, or sales. Ability to ensure confidentiality of all members and other relevant information under HIPAA Guidelines. Proven ability to meet performance targets in a structured environment. Proven ability to persevere and self-direct throughout the workday. Follow processes accurately and document precise records. Proficient with Microsoft Outlook, Teams, Word, and Excel; able to quickly learn scheduling processes and documentation tools. Must be able to perform all essential job functions with or without reasonable accommodations Bilingual (Spanish) is plus.
    $32k-43k yearly est. 18d ago
  • College Registrar

    Front Range Community College 4.3company rating

    Patient access representative job in Westminster, CO

    Who We Are With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek. One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values-along with our commitment to student success, equity and excellence. Who You Are You are a detail-oriented, analytical, and collaborative individual with strong leadership and communication skills who must balance a commitment to accuracy and compliance with a student-centered, customer service orientation. You have excellent knowledge of the registrar profession and understand where and how "registrar" fits in the organization structure of an institution of higher education. You are a team-builder who can motivate staff to understand and positively interact with all constituents - students, faculty and administration. You view the College Registrar position at Front Range Community College as a significant position at a good institution. You view FRCC as offering opportunities for you to professionally enrich and expand upon your career objectives. In essence, you are an individual who thrives on precision, strategic planning, and supporting the academic journey of students while navigating complex administrative and regulatory landscapes. General Summary - College Registrar The College Registrar serves as a pivotal leader, responsible for managing and overseeing all facets of student records, enrollment, registration, and the progression and conferral of degrees. This role ensures strict compliance with institutional policies, state and federal regulations, and accreditation standards, while fostering a culture of accountability, innovation, and collaboration. Operating within a complex system of colleges, the Registrar must adeptly navigate intricate organizational structures, exhibit outstanding organizational expertise, and actively support the institution's overarching goals of enhancing student success, improving retention, and driving enrollment growth. This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and will need to travel to all three FRCC campuses Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. Application Process: Salary Range:$87,784 to $92,173. The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate's education, training and experience as it relates to the requirements of the position, as well as the position's scope and complexity, internal pay equity and external market value. Benefits: For information about benefits, please view APT & Faculty Benefits. The search will continue until the position is filled. Applications must include these two documents: * Letter of application specifically addressing the position description, qualifications, and how you have supported a welcoming environment in your current and previous positions and/or how you plan to do so through your work at Front Range Community College. * A resume or curriculum vitae. All application materials and any questions regarding the position or the search process should be submitted electronically to ***********************. The co-Search Coordinators are: HerbRiley and Tim Ebner of focus EDU focus EDU is assisting Front Range Community College with this search for their new College Registrar. Front Range Community College: The College's mission, vision, and values statement may be reviewed at ************************** Primary Duties Essential Functions: * Leadership and Strategic Direction * Provide strategic leadership for the Registrar's Office, cultivating a culture of continuous improvement and excellence in service. * Build and strengthen partnerships with academic, administrative, and enrollment management and student success teams to advance institutional goals and student success. * Supervise, mentor, and support staff, fostering a high-performing team environment that prioritizes equity, innovation, and collaboration. * Collaborate with system-wide colleagues to share best practices, align goals, and promote consistent retention strategies. 2. Collaboration and Process Improvement * Partner with departments, divisions, and system colleges to align policies, procedures, and practices. * Lead and participate in cross-functional teams to identify and implement Registrar office process improvements that enhance efficiency, accuracy, and the student experience. * Analyze existing workflows and systems to identify opportunities for streamlining and enhancing processes. * Work closely with faculty, advisors, IT, and other key stakeholders to ensure academic and administrative processes support student success initiatives. * Foster a culture of innovation and adaptability by regularly assessing institutional needs and proactively recommending and implementing changes. * Actively engage with colleagues across the system to share best practices, align policies, and support to system-wide initiatives. * Serve as a representative on system-level committees and projects to advance institutional and system goals. 3. Strategic Communication * Serve as the primary institutional authority on policies and procedures related to student records and registration, ensuring consistent and clear communication across the college and system. * Act as a liaison between academic and administrative departments to ensure alignment and transparency in processes and decision-making. * Clearly communicate complex policies and technical processes to internal and external stakeholders, including students, faculty, and staff, in a concise and accessible manner. * Provide training and resources to faculty, staff, and students to enhance their understanding of registration, records, and scheduling processes. 4. Accountability and Reporting * Deliver timely and accurate data and reports to internal and external stakeholders to support informed decision-making and accountability. * Regularly monitor and evaluate the effectiveness of the Registrar's Office operations, setting measurable goals and tracking progress. * Promote transparency and accountability in all processes to build trust among students, faculty, and staff. 5. Registration, Technology and Systems Management * Manage all aspects of student registration, including planning, troubleshooting, and enhancing the registration experience. * Work closely with the Academic services and operations departments to maintain the academic course schedule, ensuring accuracy and alignment with the institution's priorities. * Analyze data and trends to recommend improvements that support enrollment growth and student progression. * Serve as the institutional leader and subject matter expert for Ellucian Banner and related systems, ensuring seamless optimal functionality and integration with other institutional platforms. * Partner with IT and key stakeholders to implement system upgrades, resolve technical issues, and optimize processes to improve efficiency and accuracy. * Utilize technology to improve the student and staff experience, streamline workflows, and ensure data integrity. 6. Supervision * Directly supervise the Associate Registrars and their teams, ensuring efficient daily operations and alignment with institutional goals. * Set clear expectations, provide ongoing feedback, and support professional development enhance to enhance team performance. * Develop accountability structures and workflows that drive efficiency, accuracy, and high-quality service delivery. * Cultivate a collaborative and supportive team culture that values communication, innovation, and growth. 7. Records Management and Compliance * Manage the maintenance, security, and integrity of student academic records, ensuring compliance with FERPA, accreditation standards, and other applicable regulations. * Develop, implement, and enforce policies and procedures related to student records, registration, transcripts, and degree audits. * Ensure accurate reporting of student data to internal stakeholders and external agencies, including state and federal entities. Required Competencies * Required Competencies and How the Competency is Applied: * * Commitment to Values: Demonstrates leadership and collaborative behaviors and actions that support FRCC values. Promotes an environment where equity creates opportunities for all students to achieve their educational goals. * Student Success Focus:Demonstrates behaviors and actions that support a student-first culture. * Change Catalyst:Ability to encourage others to seek opportunities for different and innovative approaches when addressing problems and opportunities. * Strategic Planning:Develops a vision for the future and creates a culture in which long-range goals can be achieved. Ensures that contributions to the strategic plan are rooted in equity-mindedness and student success. * Leadership:Ability to influence others to perform their jobs effectively and to be responsible for making decisions. * Consensus Building:Ability to bring about group solidarity to achieve goals. * Communication:Communicates effectively with individuals with different backgrounds; ability to communicate in a way that is consistent, competent, persuasive and confident while choosing words carefully and articulates expectations clearly. * Team BuildingAbility to convince a group of people to work towards a goal. * Motivation:Ability to inspire oneself and others to reach goals and/or perform to the best of their ability. * Dynamic Mindset:Focus on building resilience in employees, promote innovation and creativity, and foster a commitment to professional growth. * Collaboration:Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students. * Data Analysis:Uses data as a key component to assess performance towards goals supporting student success; uses data to determine current trends and issues and predict future impacts to the students and/or college. Plans for the future. * Relationship Building:Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty. * Coaching & Mentoring:Coaches and/or mentors direct reports and emerging leaders within the college. Willingness to share personal experience to guide their growth; seeks coaching to continue own personal growth. * Evaluation for Improvement:Reviews evaluations of programs and services and seeks ways to improve performance where data reveals that achievement is not on track. Implements changes and reassess; willingness to phase out programs and services that are not relevant to current and future needs. * Inclusive Excellence:Demonstrates behaviors that convey the importance of diverse lived-experiences and uses inclusive excellence as lens to guide decisions. Prioritizes reducing or eliminating barriers within departmental practices, procedures and processes. Qualifications Required Qualifications: * Bachelor's Degree * A minimum of 7 years of progressive leadership experience in a Registrar's Office or related field, preferably in a system of colleges. * Expertise in Ellucian Banner or similar student information systems, with a proven track record of implementing system improvements. * Strong understanding of FERPA, accreditation requirements, and other regulations impacting student records. * Demonstrated ability to lead and inspire a team, fostering a culture of collaboration, innovation, and accountability. * Excellent analytical, organizational, and problem-solving skills, with the ability to manage complex projects and prioritize competing demands. * Strong communication and interpersonal skills, with a commitment to equity and inclusion. Preferred Qualifications * Master's Degree in a higher education or related field * Experience working in a multi-campus or system-wide college environment. * Knowledge of advanced reporting and data analytics tools to inform decision-making. * Proven success in streamlining processes and enhancing the student experience through technology and innovation. Welcoming. Respectful. Inclusive. Together, we are FRCC. For information on Front Range Community College's Security, including Clery Act/Crime Statistics for the campuses and surrounding area, view FRCC's Annual Security Report.
    $32k-36k yearly est. Easy Apply 13d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Denver, CO?

The average patient access representative in Denver, CO earns between $27,000 and $42,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Denver, CO

$34,000

What are the biggest employers of Patient Access Representatives in Denver, CO?

The biggest employers of Patient Access Representatives in Denver, CO are:
  1. UC Health
  2. UCHealth
  3. Denver Health
  4. Option Care Enterprises, Inc.
  5. Cardinal Health
  6. Alsos Behavioral Management
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