Customer Service Representative
Patient access representative job in Cooper City, FL
Licensed Insurance CSR/Agent (Homeowners-Focused)
Full-Time | In-Office | Cooper City, Broward County, FL
Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk.
What You'll Tackle:
- Fix policy hiccups, answer client questions, and work those remarkets like a champ
- Client emails and phone calls
- Be part of a team that actually enjoys showing up
What You Bring:
- Active 2-20, 20-44, or 4-40 ready to upgrade within a few months
- 1+ year of insurance service
- You're detailed, dependable, and drama-free
What You'll Get:
- $27/hour starting pay (negotiable)
- Monthly retention bonuses for great client service
- Additional in-office bonus for licensed full-time staff
- $110/week for health + $10/week cell phone reimbursement
- $10/week toward AFLAC of your choice
- 401(k) available
- 11 paid holidays, growing PTO, and actual lunch breaks
- Weekly office snacks, lunches & bingo with cash prizes
- Occasional work-from-home flexibility (like when life happens)
Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!
Patient Experience Representative
Patient access representative job in Cutler Bay, FL
Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.
We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.
If you share these beliefs and want to join us to make a difference, please take some time to read the post below.
REESPONSIBILITIES:
The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.
Essential Functions:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party.
Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc.
Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served.
Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client.
Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc.
Education and/ or Experience:
High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred.
Ability to work on word processing/internet software is needed for this position.
Bilingual : English / Spanish
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Life insurance
Vision insurance
Work Location: In person
PHS Customer Service Representative
Patient access representative job in Miami, FL
BMI Companies, part of BMI Financial Group, Inc has nearly five decades of experience providing insurance and solutions for families worldwide. Specializing in high-quality Life Insurance, Health Insurance with global coverage, and Travel Assistance Plans, BMI is committed to innovating insurance products for the international community.
About the Role: The PHS Customer Service Representative will be responsible for providing high-quality service and support to our life insurance policyholders. He/she will be handling inquiries, processing policy change service requests, resolving issues, and delivering accurate information efficiently and professionally.
The PHS Customer Service Representative must be able to work in a high performance, customer-focused team environment, helping to maintain a positive customer experience while ensuring compliance with company standards and regulatory requirements.
This is a 100% IN- OFFICE opportunity - Applying candidates MUST live in Miami, FL and be fluent in Spanish and English.
Responsibilities:
Respond to incoming emails, calls, and inquiries from policyholders, agents, and other stakeholders.
Provide clear and accurate information regarding life plans, including billing, coverage details, and policy changes.
Process policy service requests such as beneficiary updates, payment method changes, address changes, policy assignments, in-force illustrations, benefit payments, and other policy changes.
Document all customer interactions and actions taken in the customer relationship management (CRM) system
Assist with outbound calls or follow-ups as required.
Provide limited customer service support to company local office affiliates.
Assist with special projects as assigned.
Contribute to team goals for service, accuracy, and customer satisfaction.
Qualifications:
Bilingual- Excellent written and verbal communication in Spanish and English a must.
Associate or Bachelor's Business Degree Preferred
Experience in customer service (minimum two years) preferably in the insurance or financial services sector.
Previous customer service experience with LATAM customers a PLUS
Knowledge of life insurance products and terminology.
Customer focused mindset with empathy and patience.
Ability to multi-task and manage time effectively.
Attention to detail and high level of accuracy in data entry and documentation.
Familiarity with CRM systems and Microsoft Office software
Committed team player who actively supports colleagues and contributes to team goals.
Front Desk Coordinator RN - Operating Room
Patient access representative job in Fort Lauderdale, FL
*Employment Type:* Full time *Shift:* Day Shift *Description:* A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life.
• We are committed to providing compassionate and holistic person-centered care.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching
Summary
Job Summary:
• Demonstrates a knowledge of management and clinical skills essential to the smooth and efficient operation of the Robotic and General specialty services.
• Supervises RNs, Surgical Technicians, Clinical Assistants and ancillary staff in the performance of their daily duties in the surgical suite.
• Maintains equipment and instrumentation within specialty area.
• Maintains constant communication with the Anesthesiologist of the day and Assistant Nurse Manager to expedite turnover times and ensure on-time starts.
• Functions as Charge Nurse when needed.
• Makes assessment of daily schedules as it relates to adequate staff and equipment.
• Continuously plans actions necessary to maintain the smooth flow of schedule, making allowances of emergency procedures or problems that may impede the movement of the procedures.
• Maintains communication with the Anesthesiologist of the day and respective surgeons of delays or situations that might impact their schedule.
• Evaluates procedures continually to ensure that the entire surgical suite runs smoothly.
This is a FT position on day shift (6:45A-3:15P) with benefits. Please visit our Career Center Home Page for more about our benefits.
• Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities
• Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday*Job Requirements:*
*Education:*
* Graduate of an accredited (ACEN/CCNE) school of professional nursing is required.
* Bachelor Degree is required or must enroll in a BSN program within six months of employment
*Experience & Skills:*
* Three (3) to five (5) years of operating room experience is required.
* DaVinci Robotic experience required.
* Excellent interpersonal and verbal and written communication skills are necessary.
*Licensure/Certification:*
* Registered Professional Nurse in the State of Florida
* BLS through AHA
* ACLS
*Our Commitment *
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Licensed 220 Home & Auto Insurance Specialist
Patient access representative job in Hollywood, FL
Full-Time | Long-Term Career Opportunity
Are you a licensed 220 insurance professional who takes pride in delivering exceptional service? Are you looking for a stable agency where you can build a long-term career, earn consistent income, and work in a supportive, organized environment? If so, you may be the perfect fit for our team.
We are a growing Florida insurance agency committed to high standards, ethical practices, and exceptional customer experience. We're looking for a reliable, knowledgeable 220 agent with strong experience in home and auto insurance to join us and grow with our agency.
Compensation:
$45,000 - $75,000 yearly
Responsibilities:
Service and write home and auto insurance policies with accuracy and professionalism
Communicate clearly with customers regarding coverages, changes, and updates
Provide proactive follow-up, cross-selling when appropriate
Manage daily tasks with consistency, speed, and high attention to detail
Work collaboratively with a supportive team that values efficiency and structure
Qualifications:
Active Florida 220 license
Strong experience in home and auto insurance (required)
Professionalism, reliability, and responsiveness
Excellent written and verbal communication skills
Experience with Allstate, State Farm, GEICO, or other major carriers is a plus
Compensation:
Earn $55,000 - $75,000+ annually with a $45,000 guaranteed base, commissions, and bonuses for strong performance.
Why You'll Love Working With Us:
Supportive, organized work environment
Agency processes built for efficiency and success
Leadership that values professionalism, teamwork, and long-term employee satisfaction
Opportunities to grow your income through consistent performance
Schedule:
In-office Monday - Friday, 9:00 am - 5:30 pm
Additional flexibility may be available over time based on performance and proven reliability
About Company
We represent Allstate, a Fortune 100 company, along with other A-rated carriers. We specialize in auto, home, renters, flood, boat, motorcycle, business, and life insurance. We are building a selective, high-performing team where top talent can thrive in a culture of:
Integrity
Respect
Consistency
Support
Our agency values quality and professionalism. If you're looking for a steady environment where your expertise is appreciated and your future is valued, this is the right place for you; submit your resume today.
Hired candidates are employees of our Agency and not the affiliates we represent. We are an Equal Opportunity Employer.
#WHINS2
Compensation details: 45000-75000 Yearly Salary
PI15a83a522066-37***********4
Referral Coordinator
Patient access representative job in Miramar, FL
Vaco is hiring for several Referral Coordinators Schedule: Schedule 9am-6pm Monday - Friday Pay: $20/hour
The Home Health Referral Coordinator is responsible for processing, evaluating, and coordinating patient referrals for Home Health services, ensuring patients receive appropriate care based on their medical needs.
This role involves timely, accurate, and compliant referral management while facilitating communication between healthcare providers, patients, and payers.
The coordinator ensures proper coordination of all applicable and appropriate Home Health services across all contracted health plans.
Key qualifications include:
Home Health Preferred, Insurance verification & Authorization Intake experience, Customer service required. Medical Assistants with intake experience could be good for this role as well.
Bilingual Spanish preferred
Strong communication skills
Attention to detail
Solid understanding of home health services
Applicable state and federal regulations.
Prior experience in Home Health, particularly with enteral supplies, is required, including familiarity with order intake, insurance verification, and documentation requirements.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Customer Service Representative
Patient access representative job in Deerfield Beach, FL
We are seeking a
Customer Service Representative
will be
fully on-site
at our Deerfield Beach, FL Corporate Headquarters.
Responsible for the timely and accurate processing of customer orders and for providing effective verbal and written communications with internal and external customers to support product selection, demand, and order fulfillment activities. Position reports to the National Customer Service Manager and provides very close liaison with the following departments: Sales, R&D, Production/Shipping & Receiving, Transportation, and Purchasing
What You Get To Do:
Enter and manage customer orders, sample requests, demo requests, credit, and debit memos in AS-400.
Act as the first point of contact for our customers and sales staff, including but not limited to: basic troubleshooting response and follow-up, providing technical data sheets/documentation, etc.
Provide the input and assistance required to accurately and timely process, update the Customer Claims Tracker and Claims/RMA forms as needed, investigate, and resolve customer satisfaction issues.
Provides support for avoiding and eliminating aging and aged Finished Goods Inventory.
Assure that all internal/external inquiries are directed to the appropriate personnel for timely action. This includes inquiries from customers, sales representatives, management, etc.
Manage customer accounts professionally and efficiently.
Promote a proactive approach with customers to help reduce inventory levels, accounts receivable, and customer complaints.
Partner with the National Customer Service Manager to continuously improve the effectiveness of the Customer Service Department.
Promote the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures.
Manage sales solicitation of customer base, including existing accounts, dormant accounts, and potential new customers.
Determine customer satisfaction through the observation of daily communication and customer claims.
Supply quotes to Field Sales and to our customer base upon request.
Performs other duties as required
What You Bring To The Team:
High School Diploma or GED required.
Proficiency with Microsoft Office 365 Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Minimum of two years of industry experience or any equivalent combination of related training and experience.
Minimum of two (2) years' experience as a Customer Service Representative.
AS-400 or other CRM enterprise-wide system experience strongly preferred.
Bachelor's degree from a four-year college or university or the equivalent preferred.
Inside sales experience preferred
Take a look at why so many of our team members continue their careers with Mapei-Polyglass! Life at Polyglass
Call Center Customer Service Representative
Patient access representative job in Boca Raton, FL
💼 Now Hiring: Bilingual Inside Sales Appointment Representativas- Boca Raton based
|Base + Unlimited Commission (Top Earners 50K- $100K+)
Turn conversations into life-changing consultations! As a Prospect Engagement & Appointment Conversion Specialist, you'll connect with new leads, build trust, and schedule in-person consultations with our Certified Hair Loss Specialists-helping people take the first step toward confidence.
What You'll Do:
Engage warm leads via phone, chat, text & email
Schedule and confirm in-person consultations
Re-engage abandoned or paused prospects
Deliver a luxury, white-glove experience every time
Track all activity in Salesforce
What You Bring:
Bilingual (English/Spanish) preferred
3+ years in consultative sales, luxury service, or call center
Strong communication, confidence & empathy
Salesforce or CRM experience a plus
Ability to work evenings/weekends (11am-8pm shift) with Sundays off
Must be able to report to Boca Office - no remote work
What You'll Get:
✅ Paid training from Day 1
✅ Leads provided - no cold calling
✅ Paid vacation, holidays & personal days
✅ Medical, dental, life insurance & 401(k) with match after a year
✅ Tuition reimbursement after 1 year
✅ Unlimited earning potential
Ready to make great money while changing lives? Apply now and grow your career with HairClub!
Patient Access Rep, Patient Access, Full Time, Day Shift, Rotating weekends Job ID 1534222
Patient access representative job in Hialeah, FL
Patient Access Rep, Patient Access, Full Time, Day Shift, Rotating Weekends
Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.
KEY RESPONSIBILITIES:
Greet and direct patients and visitors to appropriate nursing units and departments.
Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites.
Educate patients on financial responsibility and potential solutions.
Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.)
Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites.
Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc.
Works effectively with fellow co-workers and all other hospital departments.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
Performs other duties as assigned.
REQUIRED KNOWLEDGE & SKILLS:
Excellent customer service and communication skills
Ability to discuss and collect patient financial responsibility
Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
Ability to work independently, prioritize and multi-task
Medical terminology and/or insurance knowledge
Bilingual; Spanish-speaking preferred.
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
Education: High School Diploma or Equivalent Required
Experience: 1-2 years of relevant experience preferred
Must clear background and drug test required.
Patient Access -Phone Scheduling Representative
Patient access representative job in Hialeah, FL
Job Description
We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for managing our online appointment system, answering patient inquiries, and assisting with patient check-in and registration.
Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.
To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.
We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below and apply for this exciting opportunity today!
Required Education and Experience
High school graduate or equivalent
One year of related experience
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
Patient Access - Phone Scheduling Representative
Patient access representative job in Hialeah, FL
Job Description
We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for managing our online appointment system, answering patient inquiries, and assisting with patient check-in and registration.
Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.
To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.
We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below and apply for this exciting opportunity today!
Required Education and Experience
High school graduate or equivalent
One year of related experience
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
Practice Coordinator
Patient access representative job in Boca Raton, FL
Experienced Practice Coordinator
Our thriving Interventional Pain Management and Ortho Spine practice is looking for an experienced Practice Coordinator who can take over the duties involved with coordinating patient care. Were looking for a professional who puts the patient first! The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down and provide personalized service, takes initiative, and has that "go-getter" attitude. There are advancement opportunities for the successful applicant. We offer competitive pay and excellent benefits.
The Practice Coordinator will need to meet the following credentials:
Excellent Customer Service! Must wear a smile!
Must be professional, mature and reliable
Must have strong written and verbal communication skills
Must be a multi-tasker, able to work at a fast pace with accuracy
Must be a quick learner who can work independently and be a part of the team
Check in experience required. Insurance knowledge, ECW and Phreesia helpful.
Bilingual in Spanish preferred but not required
Basic job description but are not limited to the following:
Greeting patients
Obtaining current insurance and identification
Collecting copays and past due balance
Obtain completed paperwork depending on appointment type
Chart preparation and scanning old records
Upload imaging to Paxera system
Confirming referrals prior to appts
Scheduling patients
Additional responsibilities cross-trained in Check out will also be a part of your role.
Send orders for imaging, physical therapy, etc
obtain injection consents when scheduling
Answer incoming calls and route appropriately
Register and schedule new patients
Fill out appropriate forms based on appointment type and send to the appropriate team member
End of day closing
Job Type: Full-time
Benefits:
401(k) with 401(k) matching
Dental and Vision insurance
Health insurance
Life insurance
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Requirement: Medical office or facility setting experience in the Medical Field
Customer service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)
Work Location: In person
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)
Work Location: In person
Requirements:
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)
Work Location: In person
PI**********d0-31181-39226441
Patient Representative Coordinator
Patient access representative job in Miami, FL
Job Details Miami Dade - West Kendall - Miami, FL Full Time Up to 5% OperationsDescription
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s).
Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.
When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Ability to work in a fast-paced environment.
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Assist with daily patient flow in areas as needed.
Verifies patients by reading patient identification.
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Communicates observations of a patient's status to nurse-in-charge.
Responsible for ordering medical supplies according to the department's needs.
Able to rotate weekends, holidays, shifts and center location according to company needs.
Participates in meetings of staff and department meetings.
Shares acquired knowledge and learning.
Consistently reports for duty on time.
Keeps patient's information private and limits conversation of a personal nature in patient's presence.
Degree of teamwork and cooperation with personnel from other departments.
Check medical records and follow up obtaining missing results prior to the patient's appointment.
Perform other duties as assigned by the supervisor.
Qualifications
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
High School Graduate or equivalent.
Required Experience
1+ years of experience in the medical field.
Customer Service skills and training.
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Basic Computer Skills.
Ability to work in a fast-paced environment.
Consistently reports for duty on time.
Preferred Qualifications
3+ years of experience in customer service and the medical field preferred.
Relevant or any other job-related vocational coursework preferred.
INDCorp
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
N/A
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Able to rotate weekends, holidays, shifts and center location according to company needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X
Registrar -Palm Glades Preparatory Academy
Patient access representative job in Miami, FL
Job Description
Qualifications:
High School Diploma or GED
2-3 years related experience required
Essential Duties and Responsibilities:
Attends all District DPC meetings sharing information with administrative staff as needed
Responsible for maintaining District/State data base
Informs Principal of bulletins that appear on the District/State database
Input all information required for each panel in DISTRICT/STATE DATABASE in a timely and accurate manner
Processes changes to database only via change forms signed by Principal
Processes changes of address in District/State database and emergency cards
Maintains immunization updates for existing students
Maintains accurate records for room use and class loads
Maintains student records according to District guidelines
Monitors and maintains all cumulative records including sign-out procedures and discard of irrelevant items according to district guidelines.
Sends files to schools as appropriate for withdrawn students, in a timely manner.
Files new cumulative files as they are delivered.
Reads and distributes inter-school and district mail appropriately.
Responsible for maintaining student enrollment
Facilitates student withdrawals and maintains withdrawal information
Supervises the transmittal of transcripts and other official documents related to students
Supervises registration of students
Maintaining updated student immunization records
Facilitating annual lottery process
Maintains waiting list
Processes notification letters
Maintains transportation records and provides copy to Facilities Coordinator
Prepares an annual report of withdrawals and transfers, indicating the reason for each student's departure
Maintains in-house database of students
Works closely with Guidance Counselor insuring student schedules are accurate
Responsible for mailing of Report Cards and other mass mailings directed to assigned class
Performs such other tasks and assumes such other responsibilities as the Director/Principal may from time to time assign.
Standardized Patient - Temporary
Patient access representative job in Fort Lauderdale, FL
We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
The Standardized Patient (SP) reports directly to Chair of the Clinical & School Psychology Department. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo psychological interviews by students as part of the psychology students learning experience.
Job Category: Non-Exempt
Hiring Range: $25
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1) Be highly dependable and punctual
2) Demonstrate flexibility and reliability with scheduling and assignments
3) Follow written and verbal instruction
4) Provide constructive feedback to psychology students and fellow SPs
5) Work in a professional manner when interacting with learners, faculty, supervisors and peers
6) Be comfortable having repeated psychological interviews
7) Be willing to be on camera and/or be observed live through an observation monitor
8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner
9) Accurately and consistently complete checklists
10) Accept ongoing feedback from facilitators and incorporate into case simulation
11) Other duties as assigned.
Job Requirements:
Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments
2) Must have the ability to understand and follow instructions
3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner
Required Certifications/Licensures:
Required Education:
Major (if required:
Required Experience:
Preferred Qualifications:
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
COORDINATOR - VENDOR REGISTRATION
Patient access representative job in Davie, FL
Under the supervision of the Director of Contract Administration, the employee will be responsible for the coordination and processing of vendor registration applications for Hard Rock International, Seminole Hard Rock Support Services, and Seminole Gaming and any other entity / property assigned by the Head of Purchasing or the Director of Contract Administration. Employee will also have direct contact with suppliers/vendors during the review process of such vendor registration applications.
Responsibilities
Must adhere to the Seminole Gaming, Hard Rock International, and Seminole Hard Rock Support Services policies, processes and procedures as defined by the appropriate jurisdiction.
Maintain vendor registration master list.
Complete timely processing of vendor registration applications / requests, renewals and updates, ACH Authorization Forms and annual vendor fee payments.
Maintain vendors in good standing status by ensuring that all required documents are up-to-date.
Maintain a Certificate of Insurance active log.
Manage multiple outlook inboxes in unison with other team members.
Coordinate information flow between Gaming Compliance, vendors, accounting, and associates.
Coordinator is responsible for deactivating terminated employees.
Must be able to manage multiple tasks while adhering to strict reporting deadlines.
Maintains current knowledge of and adheres to contract procedures, guidelines and standards.
Promotes positive employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida policies and procedures.
Other duties as assigned.
Areas of Vendor Registration Coordinator:
Process new and renewal vendor registration applications / requests and assuring accuracy, including but not limited to annual invoicing, vendor information updates
Communication with management
Vendor registration visibility and awareness
Document management and tracking
Property/administration level document compliance
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee must have organizational and time management skills, and able to prioritize daily work. Employee must also be detail-oriented. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to deliver a service level which creates an atmosphere that provides a professional and positive experience to our suppliers / vendors and team members.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must project a professional appearance.
Ability to read and understand all applicable policies and procedures.
Must be able to complete standard forms and reports.
Education and/or Experience:
High school diploma or equivalent GED. Vendor-related experience or an equivalent combination of education and/or work experience a plus. Computer systems required, and working knowledge in Microsoft Excel and Word programs.
Skills:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to communicate effectively in English with guests and associate, specific to position duties and responsibilities, including the interpretation of technical manuals and legal documents, as well as coaching/counseling of employees.
Level of proficiency and the ability to operate computer and software programs. Must have working knowledge of Microsoft Word and Excel computer programs. Knowledge in the use of the Infinium program and Cobblestone a plus.
Must possess ability to direct and manage team members.
Work Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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Auto-ApplyInsurance Verification Specialist
Patient access representative job in Coral Springs, FL
Overview of the role
The Insurance Verification Specialist (IVS) is responsible for verifying insurance coverage and obtaining necessary authorizations for patients requiring Continuous Glucose Monitoring (CGM) equipment. This role involves high-volume communication with insurance companies, patients, and healthcare providers to ensure seamless processing and approval of insurance claims.
Essential Duties and Responsibilities
Insurance Verification
o Verify patient insurance coverage and benefits for CGM equipment.
o Obtain pre-authorizations and pre-certifications as required by insurance providers.
Documentation
o Ensure all required documentation is complete and accurate for insurance claims submission.
o Maintain detailed records of insurance verification and authorization processes.
Communication
o Make 30+ outgoing calls per day to insurance companies, patients, and healthcare providers.
o Provide patients with updates regarding their insurance status and required documentation.
Administrative Duties
o Perform advanced administrative tasks including data entry and documentation follow-up.
o Supply regular productivity reports to management.
Collaboration
o Partner with team members to support related accounts and streamline verification processes.
o Work with e-prescribe and CRM platforms such as Brightree and Salesforce.
Other duties as assigned.
Requirements
What'll You'll Bring
Ideal candidate has a basic knowledge of CGM equipment and DME (Durable Medical Equipment) sales processing. medical terminology, an energetic, optimistic demeanor, and a “can do/will do” attitude!
· Excellent verbal and written communication skills.
· Professional telephone etiquette and the ability to build relationships with patients and providers.
· Urgency, professionalism, and empathy in dealing with patients and busy medical professionals.
· Proficient in Microsoft Office and data entry.
· Experience with CRM platforms (Brightree, Salesforce) preferred.
· Attention to detail and accuracy in documentation.
· Ability to work independently with little supervision.
· High school diploma or medical vocational/technical school graduate equivalent.
· Previous experience in medical office settings or DME sales processing preferred.
· Experience in high-volume call activity and medical documentation chasing.
Why Quest Health Solutions, LLC
We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees by fostering a culture of continuous learning, growth, and excellence.
Our team works hard, and we recognize the importance of taking care of ourselves. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset.
Quest Health Solutions seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
Benefits
· Medical, Dental, and Vision Insurance
· Life Insurance coverage
· Paid time off and Holiday Pay
· 401K with company match option
· Growth opportunities
Patient Care Representative
Patient access representative job in University Park, FL
About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation's leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.
Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
* Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
* Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
* Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
* Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
* Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
* Cross-check and update next-day charts as evidenced by the appointment schedule.
* Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
* Complete appointment confirmation calls based on the patient appointment schedule.
* Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
* Fill out essential reports and forms as requested.
* Additional administrative responsibilities as needed
Competencies:
* Demonstrated knowledge of material, methods, instruments, and equipment.
* Demonstrated ability to read, write, and perform mathematical calculations.
* Ability to follow oral and written instructions.
* Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
* High school diploma.
* Experience with Microsoft Office products.
* Prior experience in a customer service role.
* Must be able to work under pressure and respond to patient requests in a positive manner.
* Associate's degree (preferred).
Position Type and Expected Hours of Work:
* This is a full-time position located in Sarasota, FL
* Days and hours are Monday-Friday, some Saturday mornings
* Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Patient Service Coordinator - PRN
Patient access representative job in Oakland Park, FL
NOW HIRING PATIENT SERVICE COORDINATOR - DENTAL OFFICE FRONT DESK - PRN ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
* We cheerfully work hard
* We are individually empathetic
* We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
Preferred
* Strong background in patient care environment
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Lead Patient Representative Coordinator
Patient access representative job in Lauderdale Lakes, FL
Job Details Lauderdale Lakes, FL Full Time Up to 5% OperationsDescription
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
A Lead Patient Representative Coordinator will play a pivotal role in ensuring the seamless interaction between healthcare providers and patients. They will be responsible for supervising and coordinating a team of Patient Representative Coordinator, overseeing their daily activities, and ensuring a high standard of patient care and satisfaction. The primary focus of this role is to enhance the patient experience by managing patient interactions, addressing concerns, and facilitating efficient communication between patients and healthcare professionals.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Team Leadership - Provide leadership and guidance to a team of Patient Representative Coordinators. Conduct regular team meetings, training sessions, and performance reviews.
Patient Interaction Management - Oversee the handling of patient inquiries, concerns, and feedback. Implement best practices for improving patient satisfaction and experience.
Training and Development - Develop and implement training programs for Patient Representative Coordinators. Stay updated on healthcare regulations and ensure team members are knowledgeable about relevant policies.
Communication Facilitation - Act as a liaison between patients and healthcare providers. Collaborate with different departments. Implement strategies.
Quality Assurance - Monitor and evaluate the performance of Patient Representative Coordinators. Implement quality assurance processes.
Data Management - Oversee the accurate and confidential management of patient records and information.
Lead Patient Engagement efforts. - Training and enforcing the use of patient engagement tools to include My Sanitas App, Patient Portal. Additionally, support and lead social media reviews efforts in the center.
Qualifications
Supervisory Responsibilities
Track the performance of the PRC's and greeters at the Front Desk.
Required Education
Bachelor's degree in healthcare administration, business, or a related field.
Required Experience
Previous experience in a patient representative or customer service role within a healthcare setting (2+ years).
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Knowledge of healthcare regulations and patient privacy laws.
Problem-solving and conflict resolution abilities.
Preferred Qualifications
Certification in healthcare management or related fields preferred.
Familiarity with healthcare information systems preferred.
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
Handles up to $12,000 annually.
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Make weekly deposits in the assigned bank.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X