Financial Counseling
Patient Access Representative Job 25 miles from Framingham
Under the direction of Patient Access Manager is responsible to assist in maintaining the financial integrity of South Shore Hospital through excellent customer service skills. Advocate and screen patients for the procurement benefits through state public assistance programs. Ability to interpret commercial and federal insurance plan coverage for patient and families. Responsible for the determination and collection of medical co-pays at the time of service.
Job Description
Essential Functions
1. Education of financial obligations and polices to patient and or family members.
a. Collect co-pays via cash, check, credit card, complete receipts.Can reconcile and balance receipts by shift. Able to log into excel spreadsheet and documents on patients account.
b. Able to procure and explaining estimated pricing for outpatient hospital services (i.e. Cat Scan, MRI, Ultrasound, )
c. Able to promote and support SSHOSP self pay payment process (reviewing discounts and payment plan processes)
2. Contacts all self pay patients whether in person or via phone/letter to screen for eligibility for Financial Assistance within time frame established.
3. Demonstrates working knowledge of all public assistance programs and is able to screen patients for eligibility for these programs and initiate application.
a. Ensures application is completed by effective communication with patient is able to work collaboratively with co-workers and others (i.e. MEC, other facilities, and other departments) in order to complete the application with in time limitations.
b. Able to collaborate with social work and case management areas for patient care
4. Is able to update registration information as necessary.
5. Understand coordination of benefits and acts as a liaison between patients,Case Management, Patient Accounts Department, and Precertification.
6. Embraces Technology solutions to work processes and practices.
a. Able to function using department computer programs (Gateway, Excel, Word).
b. Able to review and analyze MMIS and Passport Programs.
c. Manage own API (timecard) system.
d. Able to utilize the phone system, including VERA system.
e. Has a complete understanding and can manage credit card processes in Passport system (ie. process of payment, refunds).
f. Able to function and have a complete understanding of computer downtime process.
7. Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
a. Understands individual roles/responsibilities during hospital codes (e.g. Code Green, Code Red)
b. Adheres to universal precautions and respiratory etiquette guidelines.
c. Adheres to patient identification policies/procedures.
d. NIMS 100 certified
e. Able to identify correct insurance subscriber
f. Understand roles in emergency preparedness
8. Strong working knowledge of State and federal disability processes and regulations.
Essential Functions (Cont.)
I. Technology and Learning
a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
Unit/ Department Specific Job Functions
Unit Specific functions are those tasks, duties and responsibilities that are specific to the performance of the job within a certain unit(s). Following are unit specific functions of the job, along with the corresponding performance standards.
1. Strong working knowledge of the Virtual Gateway system.
a. Able to navigate and process application.
b. Ability to complete the application with patient and their families.
c. Ensure all information and supports gathered for application are processed.
2. Understanding and ability to identify patients that need state disability supplements completed.
a. Once identified initiate and submit DDU supplement, following it to completion.
3. Recognize and direct patients through the Federal Social Security disability process.
4. Working knowledge of State Unemployment insurance regulation. Ability to complete and submit these application.
5. Ability to recognize and advocate for patients who meet the criteria for state sponsored insurance premium assistance program.
6. Exemplary understanding of State sponsored insurance program.
a. Able to advocate for patients through the state to ensure appropriate level of assistance is awarded.
7. Direct knowledge of State and Federal sponsored programs such as "SNAP", WIC, DTA, and Social Security. Ability to direct patients to these agencies.
Excellent customer service skills. Medical terminology. Computer skills. Ability to follow through and troubleshoot. Attention to detail. Strong organizational and documentation skills. Indepth knowledge of insurance plans including Masshealth , Commercial insurance, and State and Federal insurance programs Understanding of State and Federal Healthcare Reform
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Patient Service Representative
Patient Access Representative Job 10 miles from Framingham
$3000 Sign on bonus for new hires only
responsible for front office processes in the physician practice
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Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Inventory OR Rep Materials Management FT Days
Patient Access Representative Job 5 miles from Framingham
Saint Vincent Hospital offers a whole new experience in health care. By combining our advanced, state-of-the-art facility with our commitment to providing the best quality of life to the many members of our Worcester community. Saint Vincent Hospital excels at offering the best care in a friendly atmosphere. From our advanced heart and vascular services, to our comprehensive orthopedics and rehabilitation programs, our robust surgical facility including our Da Vinci robotic surgery and Cyberknife technology, to our comfortable and compassionate women & infants programs - you don't have to travel far for high-quality health care: We're right here, in the heart of Worcester.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Position Summary:
Responsible for task-based central supply activities.
Responsibilities:
Responsible for all activities assigned during their shift, to include quality and accuracy of work produced, reports at the end of the shift as to work performed, and the status of the department. Complies with all department specific policies and procedures. Identifies and reports supply, equipment, and procedure problems to the central supply supervisor or manager.
Qualifications:
Education:
Required: High school graduate or equivalent
Experience:
Required: 1 year in central supply.
Certifications
Required: BLS.
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Patient Access Representative/Fiscal Clerk
Patient Access Representative Job 32 miles from Framingham
Full Time Patient Access Representative / Patient Account Representative Health Care Resource Center is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including verification of invoice information, maintenance of third party billing records, and resolution of a variety of problems. Responsibilities:
Review, maintain, and process fiscal/account records and transactions related to patient's accounts.
Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.
Contact third party payers (insurance providers and state/federal agencies) for payment post billing.
Resolve issues with payment and billing, authorization process.
Reconcile daily money collected.
Forward information as appropriate to expedite payment.
Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.
Insure completion of pre-authorization process by inquiry and referral to clinician.
Monitor insurance authorizations and claim rejections.
Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient's accounts.
Perform tasks consistent with authorization and billing requirements.
Contact patients for payment of account or payment arrangements according to current policy.
Manage revenue cycle, production logs, balances and collections for self-pay clients.
Maintain confidentiality of patient records.
Assists with archiving discharged files, including archiving
Respond appropriately to requests for information regarding accounts from payer, attorney, and others.
Backup Receptionist as needed by: Checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
Other duties, as assigned.
Qualifications:
High school diploma or equivalent with at least 2 years' prior experience in a medical office setting.
2-4 years' experience with Medicaid and PAC and commercial insurance (preferred)
Excellent customer service skills and professional public presentation skills, including telephone etiquette.
Knowledge of medical insurance claims procedures, documentation and records maintenance.
Knowledge of medical billing procedures, gather and compile data into reports.
Proficient in basic PC skills. Microsoft Word and Excel preferred.
Ability to communicate effectively, both orally and in writing.
Self-directed with the ability to work with little supervision.
Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.
Ability to work with a diverse population, manage stressful situations and exhibit excellent customer service skills.
Satisfactory drug screen and criminal background check.
Benefits:
Competitive salary
Comprehensive benefits package including medical, dental, vision and 401(K)
Generous paid time off accrual
Excellent growth and development opportunities
Satisfying and rewarding work striving to overcome the opioid epidemic
Here is what you can expect from us: Health Care Resource Center a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. Health Care Resource Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
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Scheduling Coordinator
Patient Access Representative Job 11 miles from Framingham
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
PIa3cba1b09e4e-26***********5
Scheduler
Patient Access Representative Job 22 miles from Framingham
We are seeking a Scheduler to support our project team in managing a portfolio of projects ranging from $1 million to $200 million. The ideal candidate will be detail-oriented and collaborative, with a strong background in project scheduling to ensure the successful execution of various construction projects.
Key Responsibilities:
Provide scheduling support throughout both Project Pursuit and Execution phases.
Contribute to proposal development and interview preparation efforts.
Collaborate with cross-functional teams, including Estimating, Marketing, and Upper Management, to prepare and submit proposals.
Serve as a scheduling expert, assisting project teams in developing baseline work plans to track progress throughout construction.
Track and maintain historical data to support the development of baseline schedules and forecast activity durations.
Work closely with project teams to establish viable schedules, including procurement timelines.
Prepare concise monthly schedule narratives for project owners.
Review schedule progress with operations teams on active projects.
Lead and facilitate schedule updates to verify performance against project plans, ensuring accountability for all parties.
Resource and cost-load schedules to forecast monthly cash flows and resource allocation.
Verify that project teams document issues in real-time, assess their impact on the project critical path, and analyze project timelines.
Reconcile discrepancies between actual and planned progress and drive recovery processes for projects facing scheduling challenges.
Utilize available software to mitigate risks, improve communication, and ensure accountability across stakeholders.
Stay updated on industry trends and advancements in scheduling software.
Maintain and organize scheduling data with precision.
Oversee scheduling throughout the construction process for awarded projects.
Participate in and drive continuous learning initiatives related to scheduling methodology, best practices, and contractual requirements.
Qualifications:
Experience: 1-4 years of scheduling experience, with proficiency in Primavera P6 required.
Skills: Strong presentation and proposal skills; proficient in Excel, especially with large data sets.
Certifications: Lean certification or Project Management Professional (PMP) certification preferred.
Medical Secretary
Patient Access Representative Job 10 miles from Framingham
Pride Health is hiring a Medical Secretary for one of its clients in Needham, Massachusetts.
This is a 3-month contract with a possible extension with competitive pay and benefits.
Length of assignment - 3 months (Possibility of Extension)
Pay range - $20 - $28 per hour (Based upon relevant experience)
Shift and Schedule - Monday - Friday - Day Shift (8 Hours) - 8:00 am start.
Job Summary
The Medical Secretary will be responsible for administration, scheduling appointments, insurance verifications, working the phones, and prior authorizations.
Job Duties
Scheduling Appointments: Efficiently manage patient appointments, ensuring proper scheduling and follow-up.
Insurance Verifications: Verify patient insurance information before appointments and resolve any discrepancies.
Prior Authorizations: Submit and track prior authorization requests for medical procedures and medications.
Phone Management: Answer direct phone calls, provide patient information, and schedule appointments as needed.
Patient Interaction: Greet patients, check them in for appointments, and handle patient inquiries professionally.
Administrative Support: Provide general administrative assistance to physicians and other clinical staff.
Requirements
High School/GED
Typically requires 2 years of experience in customer service or clerical/office experience, including answering phones and assisting customers in a Healthcare setting.
Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial, or other business-related information and data.
COVID Vaccines + Booster and 2024-2025 flu vaccine required at time of submission (declinations not accepted).
If a candidate does not have a current flu vaccine, we will accept an attestation stating they will receive it before starting.
Benefits
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Scheduling Coordinator
Patient Access Representative Job 13 miles from Framingham
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
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Medical Receptionist
Patient Access Representative Job 31 miles from Framingham
Busy and Growing Pediatric practice in North Andover is currently looking for a positive and engaging Full Time (4 day) or Part Time (3 day) Medical Receptionist. Full benefits eligible at 30 hours or more/ week!
General responsibilities include but are not limited to:
Position is primarily focused in our call center, to quickly answer incoming calls with a warm welcome, accurately schedule patient appointments, verify insurance and demographics, and process messages for refills & other requests.
May rotate between the front check in desk and call center
Support patients, families, providers, and colleagues with positive attitude.
Must be able to multi-task and have excellent customer service skills.
Candidates will need strong computer skills and experience using EPIC medical records system.
Pediatrics experience a plus.
Bilingual (Spanish Speaking) a plus.
REQUIREMENTS:
Positive and engaging personality and the ability to flex and multitask with the day to day needs of a busy pediatric office REQUIRED!
1 + yrs Experience at a medical or hospitality front desk preferred
Experience using EPIC medical records system preferred
Associates Degree or higher preferred
Work schedule is 3 days (30 hrs/wk) or or 4 days (40 hrs/wk) with 10 hour days, 8am - 6pm, may participate in the weekend rotation (overtime rate).
Customer Service Representative
Patient Access Representative Job 15 miles from Framingham
Job Title: Customer Service Representative
Duration: 12 Months Contract (With Possibility of Extension)
Pay: $18-$20.5/hr on W2 without any benefits
Chance of extension and going perm, but not guaranteed.
*Looking for Local US Citizen only*
Job Description:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
High school diploma or GED preferred.
• 2-4 years customer service related experience required.
Additional Notes:
Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts.
Job involves data entry and possibly picking orders as well if not busy (nothing too large)
Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.
Work is mostly independent, but the manager and another CSR will be in the office.
Onsite interview (1 round)
temp to perm, will likely be evaluated 3 months
Thank You!
Customer Service Representative
Patient Access Representative Job 15 miles from Framingham
Job Title: Customer Service Representative
Job Pay Rate: $19 - 20.50/hour on W2
Job Type: 12+ Contract role (Possible Temp To Hire)
Shift: 1st Shift M-F 7-4pm EST
Job Description:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft Word and PowerPoint.
High school diploma or GED preferred.
2-4 years customer service-related experience required.
Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.
Will need to be comfortable answering phones and have good customer service skills with external contacts.
Job involves data entry and possibly picking orders as well if not busy (nothing too large)
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Customer Service Representative
Patient Access Representative Job 12 miles from Framingham
We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!
Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Westwood, MA with similar specifications to those below:
Responsibilities:
Process and manage the return process from beginning to end
Manage switchboard and answer or direct incoming phone calls
Provide exceptional customer service internally and externally
Use various systems, software, and support tools
Answer Emails and Address website inquiries.
Qualifications:
1+ years of customer service experience required
Clothing Retail Experience a plus
Excellent verbal and written communication skills
Keen attention to detail when verifying and handling sensitive personal information
Ability to quickly learn new systems and software
Interested in learning more? Apply with your resume and we'll get in touch!
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Medical Receptionist
Patient Access Representative Job 21 miles from Framingham
Key Responsibilities:
The Occupational Health Office Coordinator ensures smooth clinic operations through administrative support, patient scheduling, front-desk management, and record maintenance. This role also supports Workers' Compensation workflows and enterprise-level tasks as needed.
Key Responsibilities:
Manage front-desk operations: greet customers, schedule appointments, and handle phone/email inquiries.
Maintain accurate health records and enter data into systems like Epic and PeopleSoft.
Ensure HIPAA compliance for patient privacy and records management.
Support Workers' Comp processes and onboarding workflows.
Coordinate communication between customers and clinical staff.
Adapt to changing priorities while meeting deadlines in a busy environment.
Qualifications:
High school diploma required; associate degree preferred.
1+ year of administrative experience (healthcare experience a plus).
Proficiency in Microsoft Office; knowledge of Epic is a bonus.
Strong organizational, communication, and customer service skills.
Ability to multitask and work independently under pressure.
Customer Service Representative
Patient Access Representative Job 12 miles from Framingham
Mission of the Role (What you will be doing):
The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all
they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the
customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support,
problem-solving and relevant project information for their internal and external customers.
The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and
capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.
Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements):
Process and confirm orders and/or communicate what needs to be ordered, the day they are received
Generate standard quotes within 24 - 48 hours of receipt
Answer phones by the 3rd ring, and all emails by the end of each day
Build accurate specs and inventory items within 24-48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
Serve as liaison with sales, purchasing, design, manufacturing and shipping
Essential Functions (Essential/secondary functions that support the primary responsibilities):
Prepare proposals and miscellaneous correspondence
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow moving inventory
Expedite material based on customer needs
Medical Receptionist
Patient Access Representative Job 16 miles from Framingham
Job Posting: Medical Secretary/Medical Receptionist
Salary: $47,000 - $54,000 per year
Our client, a well-established medical practice in Arlington, MA, is seeking a
Medical Secretary/Medical Receptionist
to join their dynamic team. This role is essential in ensuring smooth day-to-day operations and delivering excellent patient care.
Key Responsibilities:
Greet and assist patients in a professional and friendly manner.
Manage appointment scheduling, patient check-in/check-out, and medical records.
Handle phone inquiries, coordinate referrals, and verify insurance information.
Process payments and maintain accurate billing records.
Support medical staff with administrative tasks as needed.
Qualifications:
Previous experience in a medical office or healthcare setting preferred.
Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
Proficiency in medical scheduling software and basic office applications.
This is a great opportunity for a detail-oriented and compassionate professional to contribute to a patient-focused practice.
Front Office Receptionist
Patient Access Representative Job 31 miles from Framingham
Happy and Friendly working environment. Looking for a positive upbeat person that is dependable. Customer Service skills a Must. Monday- Friday 8:30am -4:30pm. Light cleaning duties, filing, incoming and outgoing calls. Patient scheduling and interacting. Insurance verification and inventory management.
Job Type: Full Time
Salary: $18.00 per hour
Benefits:
401(k) with a 4% match after 1 year
Health, Dental and Vision Insurance
FSA
Life insurance
Short- and Long-Term Disability
AFLAC
9 Paid Holidays Off
Up to 10 Days of Paid Time Off
Paid Birthday Day Off
Pet Bereavement
Monthly office bonuses if you reach your goal
Employee Discount
Employee Assistance Program (EAP)
Schedule:
8-hour shift
No Weekends
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Customer Service Representative Bilingual Direct Hire $22-$24
Patient Access Representative Job 11 miles from Framingham
Customer Service Representative Bilingual- Spanish encouraged to apply Newton, MA
Pay range: $22.00- $25.00 DIRECT HIRE
Schedule: 8:00 am - 5:00 pm Monday- Friday
Responsibilities:
Provide phone assistance to clients regarding inquiries, equipment usage, and payment systems.
Generate service orders, process refunds, and monitor revenue using web-based systems.
Contribute to the creation of new account literature.
Reconcile currency and coin collections with daily collector sheets.
Assist in various office, sales, and accounting functions as required.
Skills and Qualifications:
Extensive experience with MS Office Suite, particularly Word and Excel, and proficiency in Microsoft accounting software
Fluency in both Spanish or Portuguese and English
Professional and positive demeanor, demonstrating strong teamwork.
Exceptional attention to detail and organizational skills in a fast-paced environment
High school diploma or GED; accounting background is advantageous.
Please send resumes to Jamie Corriveau:
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Medical Coordinator
Patient Access Representative Job 21 miles from Framingham
Booming medical practice seeks a Front desk Coordinator to help run the show! Ideal candidate will have 1-2 years experience working in either a hospital or a doctors office. This is a great opportuity to get some medical experience if you are applying to nursing school or are interested in having a career in the medical world. Lots to learn and grow in this busy interactive role. You will be in charge of creating a positive customer experience for members and guests. We are looking for experienced (6 months -2 years) administrative assistants who are looking to grow their careers within the primary care industry.
*Epic experience is required*
Qualifications:
6 months - 1 year of administrative/ professional work experience
Exceptional communication skills, both written and verbal
Computer skills and experience using programs like Outlook, Excel, and Microsoft
Experience managing a front desk and interacting with patients.
Bachelor's degree preferred
Responsibilities
Manage scheduling for incoming patients
Answer phones at the front desk
Handle medical records
Basic administrative duties and data entry
Collaborate with other team members and assist with running the front desk
Insurance Appeals Specialist
Patient Access Representative Job 19 miles from Framingham
$55-60K
1 day a week in office - Worcester
1 day a week on the road (mileage reimbursed)- anywhere in MA
3 days remote
The Grievance and Appeals Specialist will handle inquiries, complaints, grievances, and appeals related to dental claims and services. This role involves investigating, documenting, and resolving cases while adhering to company policies, regulatory requirements, and quality standards. The ideal candidate is highly organized, detail-oriented, and passionate about helping others.
Key Responsibilities:
Grievance Resolution: Investigate and resolve patient and provider grievances related to dental services, billing, and claims. Ensure timely and accurate communication throughout the process.
Appeals Management: Review, analyze, and process appeals submitted by patients, providers, or third parties. Make decisions based on company guidelines, policies, and applicable regulations.
Documentation: Maintain thorough and accurate records of grievances and appeals, including case summaries, correspondence, and outcomes. Prepare detailed reports for management review.
Compliance: Ensure compliance with applicable laws, regulations, and company standards, including HIPAA, state insurance laws, and quality assurance protocols.
Collaboration: Work closely with clinical teams, customer service, claims, and legal departments to gather necessary information and resolve cases effectively.
Communication: Provide clear and empathetic communication to patients and providers regarding case status, resolution timelines, and outcomes.
Process Improvement: Identify trends in grievances and appeals, providing feedback and recommendations to improve processes, reduce issues, and enhance customer satisfaction.
Qualifications:
High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business, or a related field preferred.
Minimum of 2 years of experience in grievance and appeals, claims processing, or related roles, preferably in dental or healthcare.
Strong understanding of dental terminology, insurance policies, and claims processing.
Excellent verbal and written communication skills.
Ability to manage multiple cases simultaneously while meeting deadlines.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and claims management software.
Knowledge of HIPAA regulations and compliance requirements.
Customer Service Representative
Patient Access Representative Job 33 miles from Framingham
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Bilingual is preferred