Patient access representative jobs in Indiana - 1,402 jobs

HIRING NOW: Pharmacy Technician **INTERVIEWS AVAILABLE THIS WEEK** Interested in this role? Reach out directly to ********************************* or with an updated resume to apply (HIRING NOW) *Located In Indianapolis* Job Summary: Join a growing closed-door pharmacy to cross train in the daily operations! Assist pharmacists in accurately and efficiently preparing and dispensing medications. Responsibilities include labeling and packaging medications for mail-order distribution, processing prescription orders, and verifying patient and prescription details to ensure compliance with quality standards and regulatory requirements. Key Responsibilities: + Prepare, label, and package medications for mail-order distribution. + Process prescription orders and verify patient information for accuracy. + Monitor and maintain medication inventory; order supplies as needed. + Conduct regular inventory checks and assist with audits. + Input prescription data into pharmacy information systems. + Provide excellent customer service to patients and healthcare providers. + Address inquiries and resolve issues related to medication orders. + Ensure compliance with federal, state, and local pharmacy regulations. + Maintain accurate records of prescriptions and transactions. + Protect patient confidentiality and security of information. + Participate in quality assurance programs and process improvements. + Report medication errors or discrepancies to the supervising pharmacist. + Assist pharmacists with administrative tasks and maintain a clean work area. + Engage in ongoing training and professional development. + Perform other duties as assigned. Essential Skills: + Active Pharmacy Technician Certification + Strong attention to detail and accuracy + Excellent communication and customer service skills + Proficiency in pharmacy software systems + Ability to work independently and collaboratively + Knowledge of pharmacy laws, regulations, and best practices Qualifications: + High school diploma or equivalent + 2+ years of experience in retail or mail-order pharmacy + Active Pharmacy Technician license or certification (state requirement) + Completion of a pharmacy technician training program preferred + Pharmacy Technician Board Certification (CPhT) is a plus Work Environment: Closed-door mail-order pharmacy. + Schedule: Monday-Friday, 7:00 AM-3:30 PM or 8:00 AM-5:30 PM (30-minute lunch) + Shifts assigned based on tenure + No weekends or major holidays + Supportive environment with opportunities for growth and impact INTERESTED IN THIS ROLE? SEE BELOW TO APPLY NOW FOR IMMEDIATE CONSIDERTATION: I am scheduling interviews for this position ASAP and conducting phone interviews as early as today. All candidates will be considered immediately within 24 hours of applying directly to Grace Williams HOW TO APPLY DIRECTLY: Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to grawilliamsy@actalentservices. com or CALL ************ Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jan 30, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Roncalli High School on the southside of Indianapolis is hiring a registrar. Responsibilities: Maintains all aspects of student records and facilitates the smooth operation of the Guidance office, coordinating with the Guidance Administrative Assistant. -Maintains proficiency in and is able to master use of Student Information System (SIS), Student Enrollment software, Calendar program and other software programs utilized within the Guidance Office. Works within these programs throughout the school year. -Maintains accurate student records within the SIS, performing essential functions such as data entry, imports, exports, grade processing, and reporting. -Works closely with teachers and Assistant Principal of Academics on grades -Provides data from SIS and other software programs as requested -Maintains knowledge of FERPA laws and all Indiana Department of Education (IDOE) transcript requirements and criteria, ensuring all data entry is compliant; collaborates with the Assistant Principal of Academics to resolve any IDOE issues -Stays abreast of curriculum, dual credit and diploma requirements so as to be able to maintain appropriate student records within SIS and interpret transcripts of new students -Prepares necessary correspondence, including correspondence to parents. -Maintains accurate historical student transcripts and records -Responsible for implementation of the current student re-enrollment process and works with students and parents/guardian to ensure all returning students are enrolled for the following year. -Serves as a resource for parents and students in the operations of various software programs in use by the school -Assists with unspecified functions as deemed necessary by the counseling staff -Assists College Counselor with graduation and baccalaureate activities, including diploma preparation as well as attendance at each function Utilizes various websites necessary for the maintenance of student records and functioning of the Guidance Office such as ACT, Collegeboard, NCAA, NAIA. Coordinates with the Guidance Office administration assistant on the workload of the Guidance Office. Job Posted by ApplicantPro

At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis. Essential Duties: Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health. Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc. Build patient schedules that align with the patient's health insurance benefits (will be provided). Clear alerts in Tendercare's electronic medical records system, CellTrak. Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees. Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare. Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year. Performs other duties as assigned. Required Qualifications: Excellent verbal and written communication skills. Must be a strong multitasker with exceptional follow-up skills. Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Associate degree or equivalent experience preferred. Strong attention to detail within multiple platforms. Proficient with Microsoft Office Suite or related software. Experience with medical records systems or similar software is preferred. Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day). Ability to communicate clearly in person and over the phone. Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company. Compensation Range: $22-27/hourly

Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps! What We're Looking For: We're looking for motivated, goal-oriented, self-starters who are: Professionals who want to launch their career in a new industry Detail-oriented and organized Strong communicators - both written and verbal Comfortable in a fast-paced, team-oriented environment Ready to make an impact and grow a career If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle. Overview: As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow. Skills/Abilities: Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!

LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology. LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers. We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience. Key Responsibilities Include: Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner. Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed Provide clear and accurate information about products, services, policies, and procedures Escalate complex or unresolved issues to appropriate teams when necessary Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards Maintain a positive, empathetic, and solution-oriented approach in all interactions Qualifications Include: High School diploma plus minimum 3 years relevant experience required. AS preferred. Strong verbal and written communication skills Comfortable handling multiple communication channels (calls, emails, and chats) Basic computer skills and ability to learn new systems quickly Strong problem-solving and active listening skills as well as the ability to apply critical thinking. A positive attitude and customer centric focus Preferred Skills & Competencies Ability to multitask and manage time effectively in a fast-paced environment Typing proficiency and experience Conflict resolution and de-escalation skills Dependable, punctual, and team-oriented Other Relocation and/or work sponsorship are not available with this position. Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.

Professional Management Enterprises is seeking a Customer Care Representative to join our call center team!As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide. Job Title:Bilingual Customer Care Representative (Burmese/English) Location: Indianapolis, Indiana(Remote) **Must be an Indiana Resident** Pay:$18.50hr (Weekly Pay) Work Hours: Monday-Friday, 10am - 6:30pm Duties and Responsibilities: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Skills: Experience in customer service is a plus Bilingual (Burmese/English) Ability to navigate multiple computer screens at a time. Ability to provide quality customer service while multi-tasking is a plus. Requirements: Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Must have a private area to work closed off from others. Can not be responsible for minors or be a primary caretaker for another person during working hours. Must live within a 50 miles radius of Indianapolis, Indiana

Operates a teller's window by providing prompt, efficient, accurate and high-quality customer service. Represents the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff. Essential Functions: Uphold the "Culture of Excellence" and provide high quality customer service to all clients all the time Comply with all banking regulations and our own Bank policies, procedures and objectives Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries Provide clients with accurate account, product or service information Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner Maintain basic knowledge of Bank services and products Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed Balance transactions at end of day and verify cash totals Maintain working knowledge of the branch capture system Required Education, Experience and Skills: High School Diploma or equivalent Minimum of six months cash handling experience required; bank experience preferred High degree of accuracy and attention to detail Excellent communication and customer service skills, exhibiting a high degree of professionalism Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds Basic computer proficiency and terminal knowledge Ability to interpret data and identify problems

American Senior Communities is now hiring a Billing Specialist The Billing Specialist provides support to our Hospice & Palliative service lines and serves as a resource for property questions and software support. This position handles all property paperwork including admissions, adjustments, co-insurance, preparing deposits, collections and submitting Medicare, Insurance and Medicaid billing. Requirements Prior experience in this line of business is required & familiarity with BrightTree software helpful. Associates Degree; Or, Bachelors Degree in Finance, Accounting or Business Administration/Management preferred. One to three years Business Office experience in a Long-Term Care setting. Benefits and perks include: Medical, vision & dental insurance with Telehealth option 401(k) retirement plan options Paid Time Off (PTO) and holiday pay Lucrative employee referral bonus program Paid training, skills certification & career development support Tuition reimbursement and certification reimbursement Continued education opportunities through tuition discounts and program partnerships Employee assistance program & wellness support Retail, food & entertainment discounts and so much more Full-Time and Part-Time Benefits may vary, terms and conditions apply About American Senior Communities Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large. American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job, but following a calling.

QUALIFICATIONS Education High school graduate or equivalent Experience/Skills Athena experience preferred Possesses knowledge of business office operations Understands third party billing requirements Understands Medicare/Medicaid inpatient and outpatient billing Strives for customer satisfaction when responding to all patient/customer inquires (internal customers) Experience using office equipment Adapts professionally to changes in procedures and/or workload Possesses excellent written and oral communication skills Works independently with little supervision Maintains concentration Remains committed to a “cross training” philosophy for all assigned tasks Working Conditions Works in a well-ventilated, well-lit general office environment Works well under pressure with attention to time constraints ROUTINE RESPONSIBILITIES Behavioral Expectations Consistently complies with established Behavioral Expectations Essential Duties Reviews, identifies, and corrects claims issues identified in inhouse hold and the claim scrubbing holds Sends clean, timely claims out on first billing Works reconciliation desktops to ensure upfront rejection of claims are processed and resubmitted to correct payer Reviews assigned outstanding accounts receivable by using ATB, queues, and payment reports Submits timely and accurate adjustments documenting activity in account Understands and manages denials, submitting timely disputes and appeals Follows up with insurance companies to ensure claims are processed and paid correctly according to contract Understands payor contracts and billing guidelines. revenue codes, cpt codes, modifiers, and payor-specific guidelines Investigates and reports claims denial trends with payer documentation for departments to review and establish action plan Provides back-up phone support to billing lines daily Full Time/Day Shift 80 Hours/Bi-weekly

Dept: Park FLSA Status: Non-Exempt $13.00 per hour General Definition of Work Performs intermediate professional work planning, organizing, coordinating and directing outreach and educational programs related to increasing awareness/utilization of the Richmond Farmers Market by underserved populations in Richmond, assist in the implementation of the SNAP Double Dollars Program, and assist in the planning and execution of weekly Markets for the Richmond Farmers Market and related work as apparent or assigned. Work is performed under the direct supervision of the Richmond Farmers Market Coordinator. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Assist in organizing, leading, promoting and evaluating educational/outreach efforts relating to local food Work with a diverse group of farmers, community groups, and other partners to improve local food access. Assist in organizing and overseeing cooking demonstrations at Market Assist in organizing and maintaining necessary supplies for programs/activities Provide daily interaction with users to provide consistent high-quality experience Assist in the setup, running, and breakdown of Markets on all Saturday mornings Support and assist participants, volunteers and staff while in program activities Support Market Coordinator in record-keeping and reporting duties Knowledge, Skills and Abilities Ability to work alone with minimum supervision, multitask, and complete assignments effectively; working knowledge of community organizing and farmers market management; ability to speak conversational Spanish, translate written Spanish and interpret between English and Spanish for Spanish speaking customers at the market strongly desired though not required t; working knowledge of the principles, rules, techniques, materials, and equipment required for a variety of special events and recreational activities; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; ability to communicate effectively in oral and written form; ability to deal courteously and effectively with the public; ability to work independently and problem solve; ability to work with committees as part of a team; ability to organize information and events and handle confidential data with professional discretion; ability to work on evenings and weekends as necessary and to travel to vendors; ability to exercise diplomatic conflict resolution; ability to establish and maintain effective working relationships with associates, department heads and management, other departments, outside agencies, vendors, and the general public. Education and Experience High School diploma or GED and moderate experience in organizing large-scale events, workshops, or meetings, in local foods production, parks, advocating for local farming and local farm products with some staff supervision, or equivalent combination of education and experience. Physical Requirements This works requires the occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, sitting, reaching with hands and arms, pushing or pulling and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling and tasting or smelling; work has standard vision requirements; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Multiligual-Translate between English and Spanish Must meet and maintain all training and education requirements for position. Valid driver's license in the State of Indiana.

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for a Patient Access Specialist Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Services Specialist is responsible for coordinating the patient flow from check -in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. Education/Experience/Requirements High School Diploma or Equivalent required Minimum one (1) year experience in healthcare highly preferred, medical front office experience highly preferred Must have intermediate computer skills with Google Suite Previous insurance billing experience highly preferred Electronic Health Record (EHR) experience preferred Knowledge of basic medical terminology preferred Ability to communicate in American Sign Language (ASL) a plus Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer

Reports to the Department's Designee. Follows established policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Obtains all required signatures on paperwork and performs clerical duties as necessary. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Registers patients (in order to obtain demographic, physician and insurance information in accordance with established departmental policies and procedures) and collects applicable co-payments and deductibles by: * Interviewing patients for pre-admission or upon presentation for admission in the registration or designated area. * Promptly works alerts through the Teletracking system by creating an account for all direct admits, transfers, and add-on procedures. * Obtaining identification, demographic, physician and insurance information from patients and accurately entering this information into the financial system. * Audits each account for demographic errors by using Financial Clearance Workstation (FCW). * Updating the system after validation of the new patients financial information. * Using the Pathways Healthcare Scheduling (PHS) or Cerner databases to locate/retrieve scheduled patients for admission/registration input into STAR. * Generating PHS and SurgiNet reports to facilitate pre-registration. * Explaining about the possible need to pre-certify with the patients insurance carrier in order to ensure maximum coverage to the limits of the insured's insurance policy. * Verifying and documenting insurance coverage via online eligibility systems, internet resources or via telephone. * Requesting copies of the insurance card(s) and driver's license or other government picture ID to confirm insurance benefits and identification. * Providing the Medicare letter for Medicare patients; also completing the Medicare Secondary Payor Questionnaire (MSP) and Advance Beneficiary Notice (ABN). * Validating medical necessity via the MCA Compliance Checker where applicable. * Completing the MSP (Medicare Secondary Payor) questionnaire by asking the patient the questions based on patient availability. * Requesting payment either during the pre-registration process or when the patient presents for service in accordance with policies and procedures. * After collecting applicable co-payments and deductibles, posting patient payments (including cash, checks and credit cards) on the patient's account and generating a system receipt to give to the patient. * Maintaining a cash drawer in order to make the appropriate change for patients making payment at the time of service; also responsible for balancing and reconciling the cash drawer at the end of the shift. * Referring the patient to the Financial Counselors or Eligibility Specialists if they are unable to secure satisfactory payment arrangements and have a self-pay balance of $500 or more. Also assisting in obtaining additional patient information, copies of insurance card(s) and church information. * Obtaining all required signatures for the "consent to treat" and assignment of insurance benefits forms. Coordinates the insurance eligibility and pre-certification/documentation (PA) processes for patients by: * Verifying insurance coverage and network status by using online eligibility systems and websites to determine the patient's benefits under the insurance plan. * Audit insurance eligibility by using the Relay Connect dashboard to verify insurance is eligible and correct. * Verify network eligibility for potential transfers for Transfer Direct. * Obtaining VOB information from the insurance company, such as: co-payment, co-insurance, deductible, the amount of the deductible that has been met year-to-date, family deductible, maximum out-of-pocket limit and rehabilitation benefits. * Obtaining pre-certification information from the insurance company's pre-certification unit (i.e., whether pre-certification is required, if the ordering physician has completed it, etc.). * When the ordering physician has not completed the pre-certification, calling the physician's office to initiate the pre-certification process and following up until it has been completed. * When the ordering physician has completed the pre-certification, documenting the authorization and releasing the account. Coordinates other patient services and performs clerical duties by: * Preparing patient statistics (i.e., percentages) regarding completed demographic information as requested by the Department Designee. * Processes utilization review emails and physician orders to complete change patient types in Star. * Works mismatch report to ensure that all patient types match the level of care order. * Printing itemized bills for the patient upon receipt of co-payments or coinsurance (if requested). * Entering authorization number in the appropriate field for proper and timely claims filing. * Calculating co-payments and coinsurance for services rendered per the insurance companies request. * Processing and filing reservations, pre-testing forms and testing results in an efficient manner. * Process faxes from nursing units, diagnostic departments, ClaimAid, and social services to update patient information, add insurance, and register add on patients. * Answering the telephone and communicating information in an appropriate manner according to approved MHSB standards and departmental policies and procedures. Notifies the appropriate area of the patient's arrival and ensures that the patient is escorted to the appropriate location by: * Notifying the assigned Unit of the patient's arrival. * Preparing the patient's chart, ID band and labels for the medical record. * Arranging for an escort to assist the patient to the assigned outpatient area or to the patient's room (by wheelchair or by walking with the patient). Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing world class service at all times. * Assisting the department to meet or exceed its quality assurance goals. * Greeting and providing information to patients and their families in a professional and friendly manner. * Acting as a representative of Beacon Health System and striving to make a good first impression. * Striving to accurately process an optimal number of registrations (or pre-registrations) during ones shift. * Communicating with the Department Designee regarding any concerns or problems. * Maintaining records, reports and files as required by departmental policies and procedures. * Performing time of service collections effectively by achieving assigned collections goals and maintaining strong patient relations. * Completing other job-related duties as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of one year of previous hospital or medical office experience is required. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the medical practices area are desired. Associate degree preferred. CHAA certification is highly preferred. Knowledge & Skills * Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.). * Requires effective telephone skills (for example, to accurately take and relay information about patients, physician orders and referrals). * Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Pathways Healthcare Scheduling, RelayHealth, Cerner and MCA Compliance Checker). * Requires a complete understanding of time-of-service collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to Beacon Health System's patient community as necessary. * Requires basic knowledge of medical terminology, private insurance coverage (and managed care). * Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff. * Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patient's questions and communicating with other departments and physician offices. * Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected. * Requires the ability to strictly follow Beacon's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations. * Requires ability to utilize good judgment and maintain one's composure in stressful situations. * Requires the basic math skills needed to successfully balance a cash drawer. Working Conditions * Works in an office environment. Also, may work in patient care areas with possible exposure to biohazards. * Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department. * Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and important deadlines and schedules. Physical Demands Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15 pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of the position.

Responsible for responding to the customers, third party payors, and/or physician correspondence, and/or telephone calls. Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) Ensures that appropriate Meditech/EPIC letters series are sent out. Identifies appropriate hospital accounts to ensure accurate application of payments. Processes Visa, Mastercard, and Discover payments upon receipt on a daily basis and researches and prepares refund requests according to CBO policies and procedures. Phones patients to obtain insurance and COB information and inform them of financial responsibility and discusses various payment options. Prepare appropriate billing documents based upon current payor/hospital guidelines for all third party payors. Prepares and processes any necessary adjustment/coding changes on accounts through the system based upon follow-up to expedite the collection process and to ensure the accuracy of the account daily. Process all returned patient statements, determine and correct/change mailing address on all returned mail, update EPIC systems. Responds to all incoming correspondence, insurance and/or patient requests within established guidelines (i.e. requests itemized, attorney requests, intermediary requests/memos, and physician requests) with two (2) working days. Qualifications JOB SPECIFICATIONS(Minimum Requirements) KNOWLEDGE, SKILLS, AND ABILITIES * Productivity requirement of 8.67 worked accounts per hour must be met. * Reviews Guarantor with Insurance report to determine if patient has unlisted insurance. * Updates billing indicator when collection agency changes. * Tracks and trends types of phone calls in Symposium. * Accurately and completely notates all telephone conversations on patient accounts. * Determines self pay accounts qualifying for Financial Assistance as per policy. EDUCATION * High School Diploma/GED Equivalent Required * Associates Business Administration Preferred * 6 Healthcare/Medical - Business Office Required STANDARDS OF BEHAVIOR Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code. CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers. DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Patient Payment Representative is responsible for the collection of self-pay balances while providing exceptional customer service during incoming/outgoing calls and assisting with the resolution of the patients accounts. PPR will handle inbound, outbound calls, and correspondence. This position represents Complete Billing Services & all their clients by upholding our pledge, “We believe every person has worth as an individual. We believe every person should be treated with dignity and respect. It is our responsibility to help patients find ways to pay their bills. We will be professional and ethical. We commit to honoring this pledge.” Responsibilities of the Position Self-pay account resolution for all patient accounts. Contacting patients by the way of an auto dialer to gather information pertaining to payments. Providing information about available assistance programs within client guidelines Answering all calls within a timely manner and with excellent customer service. Verify accounts by collecting and updating patient demographics, insurance and payment information. Review accounts to ensure patient balances due are accurate and that we have attempted to reach the patient by all means before referring them to collections. Log all calls and contacts Ensure adequate documentation is maintained Complete skip tracing for all undeliverable mail returned by the post office. Communicate in a manner consistent with positive patient relations Provide helpful assistance in anticipating and responding to needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations based on the level of urgency. Ability to use good judgement in highly emotional and demanding situations Ability to react to frequent changes in duties and volume of work Manage multiple tasks with ease and efficiency Ability to work independently and with a team Ensure high levels of customer satisfaction Ability to utilize various computer applications including EPIC and MS office Basic math skills Maintains confidentiality and have knowledge of HIPPA and Red Flag regulations to ensue patient privacy at all times. Collaborates with Supervisor/Manager to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/client policies and procedures through participation and by reading updates and other provided communication Works in collaboration with all coworkers, supporting our efforts through teamwork and the acceptance of additional assignments Daily Responsibilities Maintain average hold time of twenty seconds Be at or above the average number of calls for the day Be at or above the average number of contacts for the day Maintain a Call Handle Time Average of 5:00 minutes or below Maintain and ACW and pause time under the required limit provided by management Maintain a call review minimum standard of 95% or more Verify and update demographics on every call Attempt to resolve all patient concerns on every call Maintain 100% quality customer service at all times Assist with training of new PPR's Assists with reviewing, updating, and maintaining policies and procedures Requirements Requirements of the Position Computer proficiency skills are required Ability to learn quickly and navigate effectively through multiple systems Must be organized, detail oriented, flexible, and able to meet deadlines. Proactively prioritizes needs and effectively manages resources Must communicate clearly and concisely Must have the ability to perform tasks and multi-task with a high level of accuracy and efficiency Must have working knowledge of HIPAA and Red Flag regulations, and practice patient privacy at all times Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates Collaborates with Manager/Team Lead to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments Difficulty of Work Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service. Responsibility The incumbent works in a team concept, but takes calls on his/her own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient. Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.

Seeking Patient Representative Coordinator Full-time, 5 days/week, 8-hour days, flexible hours, no weekends/holidays Baptist Health Floyd, Customer Service Relations Southern Indiana/Louisville, Kentucky area Serve as a liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist staff in gaining awareness of patients' perceptions of the hospital experience. Assist director in investigating patient concerns and communicating follow up to complainant via phone and written correspondence. Position/Opportunity Highlights: Opportunity to work in a Regional, Non-Profit Hospital Opportunity to work with a wide array of patients Opportunity to work for an organization that promotes continued education Comprehensive evidence-based nursing care Qualifications: Bachelor of Science in Nursing Master of Science in Nursing preferred Graduate of approved nursing program Current Indiana RN license Baptist Health Floyd is a Pathway to Excellence designated organization. We offer competitive salaries and excellent benefits. We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 The Perioperative Scheduling Specialist at Franciscan Health prepares and distributes schedules for procedures and surgery cases. This position has the responsibility of communicating patient information to Physicians, Supervisors, and Managers, and recommends timekeeping solutions to the daily schedules. This position collaborates with Nursing Leadership, Anesthesiologist Practice Groups, Case Management, Bed Placement, other Nursing Units, and FPN offices to ensure consistency with each department's schedules. In addition to collaborative communication, the Perioperative Scheduling Specialist assists with supply and inventory management, and patient throughput by being a resource for bedside caregivers. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Schedule surgeries, appointments, tests, and procedures specific to their physician practice in-person or by phone, using Electronic Health Record. * Coordinate external vendors, multiple physicians, and surgery locations, as required. * Coordinate insurance, including verification of coverage and obtaining prior authorization, as required. * Balance the schedule, to support the need for elective cases and add on cases daily. * Prepare data, including case information, and provide reports, as required or requested. * Submit charges for accurate and timely billing, as required. * Effectively communicate and coordinate all cases coming, and going between patient families, clinical areas, providers, FPN offices, and others, as needed. * Submit the daily on-call schedule. * Revise and updates surgical schedule with changes and additions. QUALIFICATIONS * Preferred Associate's Degree Health or business related field. * Required High School Diploma/GED * 1 year Healthcare/Patient care Required * 2 years Healthcare Preferred * Basic Life Support Program (BLS) - American Heart Association TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service. How You'll Contribute Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times Operate a teller window efficiently, processing transactions accurately and timely Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals Provide clients with clear, accurate information about accounts, products, and services Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling Evaluate client needs and connect customers with appropriate team members or departments Balance cash and transactions daily, verifying totals with precision Maintain working knowledge of the branch capture system Comply with all banking regulations, internal policies, and operational procedures Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk What We're Looking For High School Diploma or equivalent Six months or more of cash handling experience preferred for entry-level candidates Exceptional attention to detail with a high degree of accuracy Strong communication and customer service skills with a professional demeanor Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds Basic computer proficiency and familiarity with terminal systems You'll Excel If You Enjoy working directly with customers and creating positive experiences Take pride in accuracy, reliability, and follow-through Remain calm, professional, and service-focused in a fast-paced environment Are naturally observant and proactive in identifying client needs Value teamwork, accountability, and doing things the right way Why Join Us The National Bank of Indianapolis is the city's only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day. We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBOFI, you're not just filling a role, you're building relationships, developing skills, and becoming part of a team that values excellence and integrity. In Summary Bring your customer focus. Bring your professionalism. Bring your attention to detail. We'll provide the training, support, and culture. Together, we'll deliver service our clients can count on every time! The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law. The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Now interviewing for a Patient Access Specialist Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social determinants of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience. The Patient Access Services Specialist is responsible for coordinating the patient flow from check -in to check-out. This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. Education/Experience/Requirements High School Diploma or Equivalent required Minimum one (1) year experience in healthcare highly preferred, medical front office experience highly preferred Must have intermediate computer skills with Google Suite Previous insurance billing experience highly preferred Electronic Health Record (EHR) experience preferred Knowledge of basic medical terminology preferred Ability to communicate in American Sign Language (ASL) a plus Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages. Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer Not ready to apply? Connect with us for general consideration.

Responsible for effectively billing or rebilling all accounts to the appropriate insurance carrier by implementing billing procedures in a timely manner. Responsible and accountable for pursing collection of all receivables from insurance, guarantor, and/or any other responsible party. Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) Continually follows-up on outstanding accounts through contacts/inquiries to third party payors to facilitate prompt resolution and/or payment and actively pursues payment from patient/guarantor on all outstanding account balances after third party payment or rejection based upon hospital collection guidelines daily. Identifies and investigates delinquent accounts to for special circumstances affecting payment delays and recommends the appropriate disposition. Reviews bad debt prelist report to ensure that adequate follow-up/collection efforts have been performed prior to transferring to the bad debt file weekly. Phones patients to obtain insurance and COB information and inform them of financial responsibility and discusses various payment options. Prepare appropriate billing documents based upon current payor/hospital guidelines for all third party payors. Prepares and processes any necessary adjustment/coding changes on accounts through the system based upon follow-up to expedite the collection process and to ensure the accuracy of the account daily. Review inpatient and outpatient fins to ensure the accuracy and completeness of all documents. Reviews audit discrepancy report, pulls the account, processes the debit/credit adjustments, rebills the account to the third party payor and moves monies back to the insurance load. Qualifications JOB SPECIFICATIONS(Minimum Requirements) KNOWLEDGE, SKILLS, AND ABILITIES * Knowledge of UB-04 and 1500 billing preferred. * Must have working knowledge of insurance claim filing, collections, and established refund processing procedures. * Productivity Standards of 75 accounts a day, miniumum. * Quality Standards of 95% A/R aging 90 days less than 30% of total A/R. * Accounts on WQ's can not be aged more than 30 days. * Mail and correspondence must be worked within 5 working days. * Medical Records request follow-up must be worked within 7 working days from first request. * Account rejections in Quadax must be turned around within 2 days of receipt. * Follow up with UM or physicians office on Prior Authorization denial within 1 day of receipt. * Bad debt accounts to be worked weekly and completed by month end. * Resolve and complete patient complaints daily. * Denial Write-Off rate needs to be * Ability to prioritize job functions, work independently and exercise good judgment. * Must possess good written/verbal communication skills, good organizational/analytical skill and mathematical aptitude. * Proficient use of calculator and minimum typing (55 wpm). * Basic personal computer skills. EDUCATION * High School Diploma/GED Equivalent Required * Associates Business Administration Preferred * 6 Healthcare/Medical - Business Office Required STANDARDS OF BEHAVIOR Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code. CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers. DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.