Patient access representative jobs in Iowa

Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) in an entry-level customer service position in the healthcare industry. The Patient Access Management (PAM) Division RCRs for the Medical Center Downtown (MCD) Registration team will provide exceptional customer service to our external customers: patients, insurance contacts, etc. and internal customers. You will support UI Health Care's “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully. The RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment. You must have a demonstrated ability to prioritize, multi-task & quickly change focus in a fast-paced team environment. You will be expected to provide accurate and comprehensive information (verbally and/or in writing) to patients, outside agencies and various administrative and management personnel regarding all third-party interactions, patient billing and customer service activities. The PAM RCR must be able to show compassion and empathy when working directly with patients and/or their families. Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. WE CARE Values: Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research. Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork-guided by compassion-is the best way to work. Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. Position Responsibilities: Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement. Communicate with providers, payers, patients, internal departments, co-workers, and Leadership to resolve issues. Going inpatient floors for registration completion on WOW (workstations on wheels). Work with court system to provide time sensitive documents and ensure that deadline dates are met and that UI Health Care is in compliance. Be expected to maintain a high-level of accuracy to meet productivity and quality requirements. Identify trends and/or work processes for potential process improvements. Review and analyze report data to provide status updates to leadership. Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs. Build and maintain solid working relationships with interdepartmental and clinical staff, referral sources, insurance companies, medical providers, and the public. Assist other Patient Access Management (PAM) areas with departmental needs and cross coverage. Other duties as assigned. Classification Title: Revenue Cycle Representative (MCD-ED Registration) Department: Patient Financial Services Percent of Time: 90% onsite Location: Medical Center Downtown, 500 E. Market Street, Iowa City, IA 52245 An additional 5% added to base salary for high volume and $4,860 for applicable evening and/or weekend differential while in this role. Schedule: Rotator schedule Days will vary Hours will vary This position includes an on-call schedule of 1-2 days per month and be required to work 3-4 holidays per year. Equipment: Onsite - The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet. Education Required: Bachelor's degree or equivalent combination of education and relevant experience. Experience Requirements: Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Proficiency with computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. Demonstrated ability to handle complex and ambiguous situations with minimal supervision. Self-motivated with initiative to seek out additional responsibilities, tasks, and projects. Desirable Qualifications: Experience maintaining professionalism while handling difficult situations with callers or customers. Demonstrated ability to maintain or improve established productivity and quality requirements. Familiarity with medical terminology. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws. Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs. Experience identifying opportunities for improvement and making recommendations and suggestions. Working experience with multiple technology platforms such as Epic, Cirius, ACD, and/or GE. Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission: Resume Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Veronica Clark at ************************. Applicant Resource Center: Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Monday 10:00 am - 4:00 p.m. Tuesday 10:00 am - 4:00 p.m. Wednesday 10:00 am - 4:00 p.m. Thursday 10:00 am - 4:00 p.m. Friday 10:00 am - 4:00 p.m. Or by appointment - Contact **************************************** to schedule an appointment or just stop by. Visit the website for more information: Application Resource Center | University of Iowa Health Care Additional Information Compensation Contact Information

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Experience Representative/Neurosurgery at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. * This position will also serve as a resource to registration, scheduling and clinical staff. * Strives to create The Iowa Clinic Experience with each interaction. * Leave in the evening - hooray for working standard clinic hours! This job might be for you if you have… Qualifications * High School diploma or equivalent required. * No medical office experience necessary, we will train you! * Highly motivated to work in a healthcare setting. Bonus points if… * You love exceeding people's expectations * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Training and development programs * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, jeans days and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Genesis Family! We are looking to hire an Emergency Department Registrar! As an Emergency Department Registrar at MercyOne Genesis, you will: * Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Genesis * Register patients who present to the ED for ED services * Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission * Verify insurance benefits * Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed * Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate * All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation Schedule: * Part time .4 FTE * Rotating weekends * Rotating holidays General Requirements: * No experience required * Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills Education: * High School diploma/GED or equivalent experience Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Genesis Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full-time position for Therapy Registration. Monday - Friday, 8:30 am - 5 pm. Full benefits: IPERS, Health Insurance, Dental, Vision, Life Insurance, Long Term Disability and PTO accrual from start date. Works with all rehab modalities. Job Title: Therapy Registration Primary Function and Relationship to Total Organization Assists with daily office functions of the Wellness Hub Department, which encompasses Speech therapy, Occupational Therapy, Physical Therapy, Cardiopulmonary, Dietitian and Diabetes Educator . Works under the direct supervision of the Director of Therapy. Employee assists specifically with secretarial and registration tasks of the department Monday - Friday 8:30 AM - 5:00 PM Reports to: Director of Therapy Supervises: None Essential Duties and Responsibilities Greets customers proactively with a smile and arranges for them to be escorted to their destination if needed. Assists with registration of patients, answering phones, taking messages, scheduling appointments, routing questions to appropriate staff, and paging clinical staff when needed. Releases patient information as permitted by hospital policy. Scans necessary documents into patient's chart as applicable. Enters necessary changes on computer for updated demographic or billing information and status changes if applicable. Assists with cleaning of the front therapy area including the peds waiting room daily when needed. Performs deep cleaning when needed. Is responsible for the set up and tear down of sleep study rooms/beds. Assumes responsibility for prepping charts, including identifying proper diagnoses codes, current prior authorizations, filing. Scans documents into the Electronic Medical Record. Maintains physical files. Attends all mandatory department or hospital wide meetings. Completes assigned MedTrainer on time. Must be able to use at minimum Word, Excel, fax machine, email daily. Will be trained to use EPIC if not already trained. Demonstrates ability to work independently and with a team. Multitasking, organization, and creativity is essential. Willingly and actively participates in employee surveys, Staff Development, quarterly rounding, and yearly evaluations. Performs functions other than described above due to extenuating circumstances. Duties as cashier. Assures that the cash drawer balances are accurate at end of each day. Makes change, collects checks, cash payments, processes credit card payments, and issues receipts to customers. Prepare daily deposit and reconcile. Works and communicates in a positive, courteous, and cooperative manner with all personnel, patients, and their families when providing information and services, seeking assistance and clarification, and resolving problems. Carries out assignments responsibly, accurately, and efficiently. Takes responsibility for actions. Participates in a positive and cooperative manner during office meetings and mandatory in-services and contributes to a team effort. Assures a tactful, personable approach in dealing with issues. Demonstrates a willingness and an ability to receive / give constructive feedback. Listens effectively, is willing to try and receptive to alternative or new ways of doing things/ideas. Assists in training of new employees if necessary. Participates, as directed, in the quality improvement process. Promotes a positive hospital image to community, patients/visitors, and coworkers. Utilizes time and resources in an efficient manner. Follows all department, hospital, and safety policies and procedures. Willingly and carefully completes additional assignments when given within the time limit requested. Assist in relieving the switchboard and in times of emergency, breaks, also includes working unscheduled shifts if necessary to ensure adequate coverage of the department. Assists the business office or other departments with special projects or assignments as requested. Participate in continued education opportunities as requested. QUALIFICATIONS: Education: High school diploma or equivalent required. Medical office experience is preferred. Experience: Medical office experience is preferred. Skills: Excellent communication, telephone, and customer service skills required. Good typing and computer skills required. Must speak and read English fluently. Medical terminology knowledge is helpful. Must be able to operate standard office equipment efficiently. (Copy machine, fax, scanner, Physical Requirements: The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical & Mental Requirements PHYSICAL/MENTAL CHARACTERISTICS REQUIRED BY ESSENTIAL AND MARGINAL TASKS TASK X TASK X 1. Heavy lifting, 45 lbs. & over 19. Pushing X 2. Moderate lifting, 15-44 lbs. 20. Stooping X 3. Light lifting, under 15 lbs. 21. Climbing stairs X 4. Heavy carrying, 45 lbs. & over 22. Climbing ladders 5. Moderate carrying, 15-44 lbs. 23. Operating mechanical equipment 6. Light carrying, under 15 lbs. X 24. Operating office equipment X 7. Straight pulling X 25. Operating motor vehicle 8. Pulling hand over hand X 26. Ability to see X 9. Repeated bending 27. Identify colors X 10. Reaching above shoulder X 28. Depth perception needed X 11. Simple grasping X 29. Hearing (with aid) X 12. Dual simultaneous grasping 30. Hearing (without aid) X 13. Walking X 31. Ability to write X 14. Standing X 32. Ability to count X 15. Sitting X 33. Ability to read X 16. Crawling 34. Other (please specify): 17. Twisting 35. Other (please specify): 18. Kneeling X 36. Other (please specify): RELATED WORK SITE AND ENVIRONMENTAL CONDITIONS TASK X TASK X 1. Outside 13. Dust 2. Inside X 14. Grease and oils 3. Travel a) car 15. Solvents 16. Radiant/electrical energy b) van 17. Slippery/uneven walking surfaces c) bus 18. Working around machines with moving parts and moving objects d) plane 19. Working around moving objects or vehicles 4. Excessive heat 20. Working below ground 5. Excessive cold 21. Working on ladders or scaffolding 6. Excessive humidity 22. Working with hands in water 7. Excessive dampness/chill 23. Vibration 8. Dry atmosphere 24. Working closely with others X 9. Excessive noise/intermittent 25. Working alone X 10. Constant noise 26. Longer or irregular work hours 11. Silica, asbestos, etc. 27. Other (please specify): 12. Fumes, smoke, gases 28. Other (please specify): General Subjects of Concern Maintains a courteous and professional manner in dealing with patients, visitors, physicians, and co- workers. Shows a positive attitude toward work schedules, department and hospital changes, assignments, and other personnel. Presents professional appearance in dress and grooming, complies with departmental dress requirements and wears hospital identification badge. Conforms to hospital policy regarding use of sick time, personal days, notification of absence or tardiness. Is cost effective in utilization of time, equipment, and supplies. Willingly cooperates with co-workers and other departments Employment variables/approximate hours*/misc information: *Schedules are subject to change as needed

Schedule: Full time; Monday, Tuesday, Thursday, within clinic hours of operation. Under general supervision of the Clinical Manager, performs healthcare duties within the limits of the law of the States of Iowa or Illinois and within applicable scope of practice. Essential Duties/Functions: 1. Obtains medical and/or social history and all vital signs and measurements as directed and document them appropriately. All data pertinent to patient care in the electronic health record (EHR). 2. Prepares the patient and exam room for procedures and assists the providers with examination of patients. 3. Obtains, labels, and prepares specimen for processing as directed. 4. Performs point of care testing, documents within the EHR, and informs provider of the results. 5. Administers treatments, immunizations and medications correctly as directed and documents accurately and timely at point of care. 6. Cleans, prepares and stocks supplies in examination rooms. 7. Maintains equipment and supplies including those in the emergency kit: cleans and sterilizes all instruments. 8. Performs lab tests and is responsible for running controls and record keeping. 9. Accurately and completely obtain appropriate releases of information/consents. 10. Receives and returns patient communication (inbox, phone, MyChart, etc.) in a timely manner and in accordance with CHC/SEIA policy. 11. Schedules appointments and assists in rescheduling appointments. 12. Assists coworkers in patient care or other tasks to maintain an even flow of patients and paperwork and proactively seeks out opportunities to help others when not busy and functions as a productive team member Position Requirements: * Graduate from an approved Medical Assistant or Licensed Practical Nursing training program. * Two (2) years of medical experience or similar experience preferred. If not currently licensed or certified, must obtain within six (6) months of hire. * Must be certified by a national association (e.g. AAMA, NHA, NCCT) as a Certified Medical Assistant or by the State of Iowa as a Licensed Practical Nurse. Apply Now! Or

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.Duties are included but are not limited to those below for specified units. • Care for the restrained patient and monitor for safety, as directed by the licensed nurse.* Perform Bedside shift report and beginning and end of shift.* Utilize policies and procedures to keep patients safe from falls. * Assist in wound prevention and Hospital acquired pressure injuries.• Is cost conscious in use of equipment and supplies.• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.• Demonstrate accurate keyboarding proficiency and computer navigation skills.• Demonstrate knowledge of basic math to calculate intake and output. What you will do Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request. Answer telephones, and direct calls to appropriate staff. Maintain clean patient rooms and changes linens, as appropriate. Deliver messages, documents, and specimens. Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff. Maintain inventory of supplies based on unit routine. Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms). Consistently use patient safety devices. Document activities performed in the medical record in an accurate and timely manner. Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff. Facilitate admissions, discharges and transfers in collaboration with other staff. Assemble, clean sheet, and tear down medical records. Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry. Accurate and timely order entry. Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies. Perform quality checks on equipment, i.e., crash cart, transport monitor. Regular and reliable attendance. Performs accurate patient registration and verifies patietn information. Tracts and records unit census. Qualifications Basic Telemetry course or within six months of hire Required Medical Terminology course or within one year of hire Preferred Completion of C.N.A. course (or complete within four months of hire date) Required or Completion of C.N.A course if currently in high school Required Health care experience within the past five years Preferred computer classes/experience Preferred Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Knowledge of the information and procedures to provide care. Being aware of others' reactions and understanding why they react as they do. Actively looking for ways to help people. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action. Adjusting actions in relation to others' actions. Communicating effectively in writing as appropriate for the needs of the audience. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage multiple tasks at the same time. Ability to complete work functions with minimal errors and/or re-work. Ability to determine the order of multiple tasks. Knowledge of basic math to calculate intake and output. The ability to see details at close range (within a few feet of the observer). The ability to communicate information and ideas in speaking so others will understand. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you. The ability to identify and understand the speech of another person. The ability to exert maximum muscle force to lift, push, pull, or carry objects. Dependent Adult Abuse Mandatory Reporter - Iowa Department of Human Services within 120 Days Required Child Abuse Iowa Mandatory Reporter - Iowa Department of Human Services Certified Nursing Assistant within 120 Days Required Qualifications: CNA required upon hire if in High School. PSA's in the ED and other units on occasion may also be required to perform duties as specified in the PCT Job Description 98950. PSA's in the ED and Women and family will be subject to all patient populations. Emergency First Response and Choking within 90 days of hire. Basic Dysrhythmia within 6 months of hire. MOAB within 12 months of hire. Acute care: As above Acute care: Med Surg and Telemetry: Performs a variety of clerical functions and tasks related to department specific needs. Observe and assess patient cardiac monitor strips for changes or abnormal and report them to the nurse. Requisition unit supplies. Assists with patient placement and assists with patient flow initiatives and room turnover. Perform clerical and reception duties utilizing knowledge of medical terminology. Duties include answering telephones, reviewing physician order and various health care documents, completing order entry. Reconciles room and bed charges. Benefits: We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes: Competitive base pay Matching retirement programs Health, Dental and Vision plans Health Savings and Flexible Spending Accounts Employee discounts including car rental, cell-phone plans Employer-paid, Long-Term Disability, Life, and AD&D Paid time off (PTO) Education Assistance Program Employee Assistance Program Employee Referral Bonus Program Discounted cafeteria meals Paid Parental Leave Employee Service Recognition program Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC East Side Clinic in Des Moines and is scheduled Monday - Friday 8:30 AM - 5:00 PM. Eligible for $5.00 per hour shift differential if you work a 3-hour shift after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. This position requires Spanish and English language skills. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required * A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. * Excellent customer service skills and commitment to service excellence. * Effective verbal and written communication skills. * Good problem-solving skills with ability to apply critical thinking. * Takes initiative and demonstrates dependability. * Team oriented with ability to collaborate effectively with others. * Listening and reading skills with ability to follow written and verbal instructions. * Basic math skills with ability to count money and make change. * Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. * Detail oriented with high degree of accuracy * Prioritization skills. * Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. * Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred * Bilingual Spanish/English communication skills, written and verbal. * Associate degree in related field. * Work experience in a community health center, medical or dental clinic, or in the essential functions of the * position. * Experience working with patient registration systems and electronic health records. * Experience using a multi line telephone system. * Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week

McFarland Clinic is currently accepting application for Patient Registration Rep for its Ames office. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients. Responsibilities include: Greeting, instructing, registering, checking in and directing patients and visitors. Responsible for answering patient billing questions, taking payments, balancing cash drawer and working misc reports. Give general info on clinic services. Will float to different locations in Ames. Education High School Diploma, GED or HiSET Days: Monday - Friday. Possibly one Saturday a month. Hours: M-F 8 AM - 5 PM . Possibly one Saturday a month 7:30 AM - noon. Experience Customer Service experience needed. Business Office in a medical clinical setting, preferred. Pre-employment drug screen and criminal history background checks are a condition of hire. Benefits McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details. McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve. McFarland Clinic is an Equal Opportunity Employer McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.

Job Description At Mahaska Health the Registration Specialist is responsible for the registration of patients, including patient interviews, updating information in hospital/clinic computer, obtaining consent, and information accuracy. Registration will handle routine patient inquiries and will work closely with all MHP departments and provider offices. Hours: Full-time (Monday - Friday 8:30am - 5pm + Weekend rotation) Full-time (Float) Full-time (Monday - Friday 9pm - 7am) Overnight shift differential Essential Job Functions include but are not limited to; Registration functions that vary by location and/or department. Functions may include the following: Interview patients in person or by phone to obtain all required information for hospital/clinic records and billing systems. Registers or pre-registers all scheduled patients for inpatient admissions, outpatient services, and clinic visits according to department policies and procedures. Maintains all admission accuracy system errors and warnings by the end of the shift. This also includes running all insurance eligibility on all appropriate admissions. Scans documents into general scanning software. Must be able to perform the physical demands of the job. Maintains regular and reliable attendance. Checks all outpatient orders for accuracy and gives to OP Orders Coordinator after checking inpatient. Also, make a copy of the order for the OP Order Coordinator if the provider is not in the EMR system. Maintains accuracy in the completion of admissions and completes admission corrections in a timely manner. Collects patient's demographics and necessary signatures. Issues required information to patient and/or responsible party per MHP policies. Verifies insurance coverage and ensures that the appropriate persons are notified if pre-certification is not completed. Determines upfront payment or co-payment based on information provided by insurance coverage or the Financial Counselor. Requests payment from patient and/or family member following the scripting for collections. Logs payment, produces receipt, and prepares recap sheet. Maintains accurate petty cash balances daily. Performs clerical functions as needed, including answering phones, taking messages, filing, faxing, scanning, etc. Assists patients with questions regarding hospital/clinic bills including taking payments at any registration location. Must be able to perform the physical demands of the job. Maintains regular and reliable attendance. Requirements include but are not limited to: High school diploma, GED, or equivalent. Required to show proof of having completed Mandatory Reporter course at the time of hire or within 6 months of start date. PC proficiency and experience with IP and OP hospital insurance claims filing and reimbursement principles desired. Must be able to use and operate office equipment.

TITLE: Registration Clerk DEPARTMENT: Health CLASSIFICATION: Non-Exempt DUTIES & RESPONSIBILITIES: * Receives incoming calls, greets visitors and schedules appointments utilizing current computer system. Directs them to appropriate staff members. * Schedules appointments for all services provided within the clinic. * Coordinate transfer of medical records to be received prior to office visit for new patients. * Uses recall and alerts to schedule patients that are due for screenings. * Ensure patients provide current insurance and demographic information. * Accurately check in patients for scheduled appointments and complete necessary forms. * Reviews RTS daily and informs Benefit Coordinators if no active insurance coverage. * Updates patient status and demographics in electronic medical record. * Scans and files all patient information in electronic health record * Record all patient information utilizing specified forms and scan information into record. * Promotes Patient Portal to meet meaningful use requirements. * Explain general eligibility requirements and refer questions to appropriate staff. * Utilizes available system reports to complete registration tasks. * Works positively with all staff members to ensure quality patient care. * Responsible of obtaining consents and maintaining current HIPAA on file. * Ensure waiting area is neat and organized. * Participate on committees as assigned. * Other duties as assigned REQUIREMENTS: * High School Diploma or General Equivalency Diploma (GED) and two years of clerical experience within a medical healthcare setting. * Must have at least one year experience working with electronic medical record system. * Able to work efficiently in a fast pace work environment. * Must maintain patient rights and confidentiality. * Must possess computer skills, prefer familiarity with Excel, other Microsoft Office programs. * Prefer knowledge of medical terminology and overall clinical operations. * Prefer ability to speak and understand Meskwaki. * Must be sensitive to the Tribal customs and health needs of the Tribe. * Must submit to and successfully complete background investigation. SUPERVISION: * Supervised by the Medical Business Office Manager * SALARY LEVEL: * Annual Salary: $37,835.20 - $51,875.20 ","

We are seeking a Patient Access Representative to join our ED Admissions team. This is a full-time, 40-hour-per-week position with alternating shifts. The regular schedule includes Tuesdays, Wednesdays, and Thursdays from 11:30 a.m. to 8:00 p.m.; alternating Mondays and Fridays from 3:00 p.m. to 11:00 p.m.; and every other weekend (Saturday/Sunday) from 3:00 p.m. to 11:00 p.m. This role also requires working alternating holidays. Responsibilities include, but are not limited to, registering patients, prioritizing individuals who require immediate nursing attention, obtaining all required patient information and signatures, and answering and screening incoming calls and cashier duties. The ideal candidate will be able to manage multiple tasks in a fast-paced environment and interact with patients, visitors, and staff in a knowledgeable, courteous, and efficient manner. At Montgomery County Memorial Hospital, we pride ourselves in small-town values and advanced medical care. We are the largest employer in Montgomery County and have been serving our communities since 1907. MCMH is committed to providing quality, innovative healthcare for our patients and their families. We value creating a positive work environment with opportunities for growth. MCMH offers competitive pay, IPERS and an attractive benefits package that includes Health, Dental and Vision Insurance, Paid Time Off, Life Insurance, Short Term Disability, Discounts on Healthcare Services, FSA, 457 Deferred Savings Plan, Tuition Assistance, Cafeteria Discount, Wellness Program, Free Access to On-Site Gym, and more! This institution is an equal opportunity provider and employer.

**Utilization Management Representative II** must reside in Iowa. **_Virtual:_** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._ The **Utilization Management Representative II** is responsible for managing incoming calls, including triage, opening of cases and authorizing sessions. **How will you make an impact:** + Managing incoming calls or incoming post services claims work. + Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. + Obtains intake (demographic) information from caller. + Conducts a thorough radius search in Provider Finder and follows up with provider on referrals given. + Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care. + Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. + Verifies benefits and/or eligibility information. + May act as liaison between Medical Management and internal departments. + Responds to telephone and written inquiries from clients, providers and in-house departments. + Conducts clinical screening process. **Minimum Requirements:** + Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background. **Preferred Skills, Capabilities and Qualifications:** + For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. + Certain contracts require a Master's degree. + Medical terminology training and experience in medical or insurance field preferred. + Open-minded and adaptable to evolving technologies + Versatile and able to manage multiple responsibilities + Background in healthcare with training in medical terminology + Experience in the medical or insurance field + Excellent problem-solving, facilitation, and analytical skills Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.Duties are included but are not limited to those below for specified units. • Care for the restrained patient and monitor for safety, as directed by the licensed nurse.* Perform Bedside shift report and beginning and end of shift.* Utilize policies and procedures to keep patients safe from falls. * Assist in wound prevention and Hospital acquired pressure injuries.• Is cost conscious in use of equipment and supplies.• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.• Demonstrate accurate keyboarding proficiency and computer navigation skills.• Demonstrate knowledge of basic math to calculate intake and output. What you will do Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request. Answer telephones, and direct calls to appropriate staff. Maintain clean patient rooms and changes linens, as appropriate. Deliver messages, documents, and specimens. Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff. Maintain inventory of supplies based on unit routine. Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms). Consistently use patient safety devices. Document activities performed in the medical record in an accurate and timely manner. Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff. Facilitate admissions, discharges and transfers in collaboration with other staff. Assemble, clean sheet, and tear down medical records. Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry. Accurate and timely order entry. Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies. Perform quality checks on equipment, i.e., crash cart, transport monitor. Regular and reliable attendance. Performs accurate patient registration and verifies patietn information. Tracts and records unit census. Qualifications Basic Telemetry course or within six months of hire Required Medical Terminology course or within one year of hire Preferred Completion of C.N.A. course (or complete within four months of hire date) Required or Completion of C.N.A course if currently in high school Required Health care experience within the past five years Preferred computer classes/experience Preferred Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Knowledge of the information and procedures to provide care. Being aware of others' reactions and understanding why they react as they do. Actively looking for ways to help people. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action. Adjusting actions in relation to others' actions. Communicating effectively in writing as appropriate for the needs of the audience. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage multiple tasks at the same time. Ability to complete work functions with minimal errors and/or re-work. Ability to determine the order of multiple tasks. Knowledge of basic math to calculate intake and output. The ability to see details at close range (within a few feet of the observer). The ability to communicate information and ideas in speaking so others will understand. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you. The ability to identify and understand the speech of another person. The ability to exert maximum muscle force to lift, push, pull, or carry objects. Dependent Adult Abuse Mandatory Reporter - Iowa Department of Human Services within 120 Days Required Child Abuse Iowa Mandatory Reporter - Iowa Department of Human Services Certified Nursing Assistant within 120 Days Required Qualifications: CNA required upon hire if in High School. PSA's in the ED and other units on occasion may also be required to perform duties as specified in the PCT Job Description 98950. PSA's in the ED and Women and family will be subject to all patient populations. Emergency First Response and Choking within 90 days of hire. Basic Dysrhythmia within 6 months of hire. MOAB within 12 months of hire. Acute care: As above Benefits: We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes: Competitive base pay Matching retirement programs Health, Dental and Vision plans Health Savings and Flexible Spending Accounts Employee discounts including car rental, cell-phone plans Employer-paid, Long-Term Disability, Life, and AD&D Paid time off (PTO) Education Assistance Program Employee Assistance Program Employee Referral Bonus Program Discounted cafeteria meals Paid Parental Leave Employee Service Recognition program Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Job Title: Registrar's Office Work Study Department: Registrar's Office Reports To: District Registrar Rate of Pay: $10.00 per hour Number of Openings: 1 Summary: The purpose of this position is to maintain the organization and accuracy of student files. Responsible for providing front-end customer services to students regards registration, schedule changes, transcript requests, and the graduation process. This position is cross-trained to provide general customer service to students at the cashier and reception windows as needed. Job Duties: * Work closely with the Student Records Specialist at MCC to ensure the smooth transition of student files. * Manage requests for student records and provide timely customer service to other college departments. * Alphabetically file or scan current documents. Purge and scan archive/back-files as well. * Prepare mailings and commencement materials. Shred as needed. Abilities: Computer skills - Microsoft Office (Word, Excel, etc), Microsoft Outlook email, ability to learn new software. Able to work independently, in a team-oriented environment. Needs to have high attention to detail and high level of confidentiality required. Must maintain college GPA that meets or exceeds the IVCCD Standards of Academic Progress. Education and Experience: HS Diploma or equivalent. Iowa Valley Community College District does not discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, actual or potential family, parental or marital status, or other protected classes. If you have questions or complaints related to compliance with this policy, please contact the District Equity Coordinator, 3702 S. Center Street, Marshalltown, IA 50158, ************, *******************.

Patient Access Center Representative (All Departments) FLSA Status: Non-Exempt Department: Patient Access / Scheduling Reports To: Patient Access Manager or Designee Work Location: On-site during probationary period; Hybrid eligible after successful completion of probation Schedule: Full-time (hours may vary based on clinic operations) Position Summary The Patient Access Center Representative serves as the primary point of contact for patients seeking to schedule, reschedule, or cancel appointments across all service lines, including Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. This role ensures timely access to care, accurate scheduling, excellent customer service, and adherence to FQHC, HRSA, and organizational policies. Following successful completion of the probationary period and demonstrated competency, this position may transition to a hybrid work arrangement. Essential Duties and Responsibilities: Patient Scheduling & Access: • Schedule, reschedule, and cancel patient appointments for all departments in accordance with clinic scheduling guidelines. • Appropriately triage appointment requests based on visit type, urgency, and provider availability. • Accurately enter and update appointment details in the EHR (Epic/OCHIN). • Coordinate same-day, urgent, and walk-in appointments. • Provide patients with clear appointment instructions. Patient Communication & Customer Service • Answer incoming calls professionally. • Utilize approved scripting. • Assist with MyChart enrollment. • Refer non-scheduling issues appropriately. Registration & Verification Support • Verify demographics and insurance. • Communicate sliding fee discount information when applicable. Collaboration & Compliance • Communicate scheduling updates with teams. • Adhere to HIPAA, HRSA, and organizational policies. • Participate in training and quality improvement initiatives. Hybrid Work Eligibility This position is on-site during the probationary period. Hybrid eligibility is based on demonstrated competency, attendance, and performance. Qualifications Required: • High school diploma or GED • One year customer service experience • Strong communication skills • Computer proficiency Preferred: • Healthcare or FQHC experience • Epic/OCHIN familiarity • Bilingual skills preferred Physical Requirements • Primarily sedentary • Frequent computer and phone use Disclaimer This job description is not intended to be all-inclusive and may be modified at any time.

Job Description Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL Powered by JazzHR WWXhMD3gNq

Concept by Iowa Hearing, part of AudioNova 1551 Valley West Dr. Valley West Mall, Suite 251 West Des Moines, IA 50266 Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: * Medical, Dental and Vision Coverage * 401K with a Company Match * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Dubuque, IA Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.