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Become A Patient Access Representative

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Working As A Patient Access Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Access Representative Do

A Patient Access Representative works for hospitals, where their primary job is to help patients gain access to medical treatment facilities. They direct patients or families to the appropriate staff member, keep paper and electronic medical records, and update these records as needed.

How To Become A Patient Access Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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36 Patient Access Representative jobs

Oracle
Ashburn, VA
TOA Application Sales Rep

$50,000 Estimated

Oracle
Ashburn, VA
Cloud Platform Rep - DISA - Technology Sales Representative IV

$62,500 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV

$50,000 Estimated

Oracle
Ashburn, VA
Oracle Cloud Sales Representative

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative V

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative III

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative V

$50,000 Estimated

Oracle
Ashburn, VA
ERP Applications Sales Representative IV

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV Enterprise Healthcare HCM

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV NYC HCM Northeast

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV HCM Northeast

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV NYC HCM Northeast

$50,000 Estimated

Oracle
Ashburn, VA
Technology Sales Representative V

$62,500 Estimated

Oracle
Ashburn, VA
CX Applications Sales Representative - Fin Serv NY / NJ

$50,000 Estimated

Oracle
Ashburn, VA
Applications Sales Representative IV - Health Sciences Global Business Unit

$50,000 Estimated

Northern Virginia Orthodontics
Ashburn, VA
Patient Experience Team Member

$50,237 Estimated

Oracle
Ashburn, VA
CX Senior Pre-Sales Consultant

$60,820 Estimated

Oracle
Ashburn, VA
Senior Sales Consultant

$60,820 Estimated

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Top Skills for A Patient Access Representative

FinancialInformationEmergencyRoomCustomerServiceInsuranceInformationPatientDemographicInformationPatientAccessInsuranceVerificationPatientRegistrationInsuranceCompaniesDataEntryElectronicMedicalRecordsInsuranceCoverageInsuranceEligibilityEmergencyDepartmentAppointmentSchedulingSurgeryHipaaPhoneCallsComputerSystemHippa

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Top Patient Access Representative Skills

  1. Financial Information
  2. Emergency Room
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Obtain and verify patient demographics, clinical data/orders, financial and insurance information Interprets and documents financial information i.e.
  • Greet and register patients in the emergency room; patient admission and hospital unit coordination.
  • Provided exceptional customer service to patients in an emergency setting.
  • Verify insurance information through various software programs; prepare charts for admission into the hospital from the emergency room.
  • Obtain patient demographic information Collect co payments Answering billing inquires Past Due Accounts/3rd party billing Lesion between physicians and patients

Top Patient Access Representative Employers

What Kind Of Companies Hire a Patient Access Representative

  1. Conifer Health Solutions
  2. Novant Health
  3. Memorial Hermann Hospital
  4. Group Health Cooperative
  5. Northside Hospital
  6. St. Mary's Hospital
  7. Baptist Health
  8. Christus Schumpert Medical Center
  9. Baptist Medical Center
  10. St. Francis Hospital
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Patient Access Representative Videos

Patient Access Overview