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The first person, an individual, will contact within a hospital facility is a patient access representative. The representative checks patients in and out of the hospital and gathers information for nurses and doctors to use. To be a patient access representative, you need to be a communicator because you will communicate with the patient's caregiver, family and also process their insurance bills. Preparing schedules for PRR's, overseeing the daily operation of the PRR, monitoring PSR registration proficiency and accuracy, and contacting insurance companies for billing operations are all part of your jurisdiction.

To ensure accessible reports, you must maintain accurate patient information and respond to telephone inquiries. You will also be in charge of collecting balances from patients before their appointment and educating patients on payment and their arrangements. You must ensure that confidential information is reinforced and upheld as required by the clinic.

The representative must understand insurance policies and must be knowledgeable in ICD-10. Communication skills, computer literacy, and customer service skills are all important skill requirements. You also need a bachelor's degree in health care administration or related disciplines to qualify for the role. The annual salary of a patient access representative is $30,000.

There is more than meets the eye when it comes to being a patient access representative. For example, did you know that they make an average of $15.93 an hour? That's $33,128 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Patient Access Representative Do

There are certain skills that many patient access representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Patient Access Representative does

How To Become a Patient Access Representative

If you're interested in becoming a patient access representative, one of the first things to consider is how much education you need. We've determined that 35.8% of patient access representatives have a bachelor's degree. In terms of higher education levels, we found that 4.1% of patient access representatives have master's degrees. Even though some patient access representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a patient access representative. When we researched the most common majors for a patient access representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on patient access representative resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a patient access representative. In fact, many patient access representative jobs require experience in a role such as customer service representative. Meanwhile, many patient access representatives also have previous career experience in roles such as cashier or administrative assistant.

Patient Access Representative Career Paths

Average Salary for a Patient Access Representative

Patient Access Representatives in America make an average salary of $33,128 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $27,000 per year.
Average Patient Access Representative Salary
$33,128 Yearly
$15.93 hourly
$27,000
10 %
$33,000
Median
$40,000
90 %

What Am I Worth?

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Patient Access Representative Education

Patient Access Representative Majors

22.5 %
7.0 %

Patient Access Representative Degrees

Bachelors

35.8 %

Associate

26.9 %

High School Diploma

16.6 %

Top Colleges for Patient Access Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

8. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

9. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

10. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

Top Skills For a Patient Access Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.8% of patient access representatives listed insurance companies on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Patient Access Representative Resume templates

Zippia allows you to choose from different easy-to-use Patient Access Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Access Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Access Representative Demographics

Patient Access Representative Gender Distribution

Female
Female
86%
Male
Male
15%

After extensive research and analysis, Zippia's data science team found that:

  • Among patient access representatives, 85.5% of them are women, while 14.5% are men.

  • The most common race/ethnicity among patient access representatives is White, which makes up 60.2% of all patient access representatives.

  • The most common foreign language among patient access representatives is Spanish at 80.0%.

Online Courses For Patient Access Representative That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Prehospital care of acute stroke and patient selection for endovascular treatment using the RACE scale
coursera

Acute stroke is a time-dependent medical emergency. In acute ischemic stroke, the first objective is to restore brain flow using sistemic thrombolytic treatment and, in patients with large vessel occlusion, by endovascular treatment. In hemorrhagic stroke there are also specific treatments that can improve the clinical outcome. The sooner the initiation of all these therapies the higher the clinical benefit. Thus, the organization of Stroke Code systems coordinated between emergency medical syst...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

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Best States For a Patient Access Representative

Some places are better than others when it comes to starting a career as a patient access representative. The best states for people in this position are Alaska, California, New Jersey, and Massachusetts. Patient access representatives make the most in Alaska with an average salary of $39,478. Whereas in California and New Jersey, they would average $37,485 and $37,013, respectively. While patient access representatives would only make an average of $36,928 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Patient Access Representative Jobs:
487
Highest 10% Earn:
$41,000
Location Quotient:
1.34 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Patient Access Representative Jobs:
1,470
Highest 10% Earn:
$43,000
Location Quotient:
1.07 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. North Dakota

Total Patient Access Representative Jobs:
233
Highest 10% Earn:
$39,000
Location Quotient:
1.21 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Patient Access Representatives

How Do Patient Access Representative Rate Their Jobs?

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5.0

Patient access rep.January 2020

5.0

Zippia Official LogoPatient access rep.January 2020

What do you like the most about working as Patient Access Representative?

Putting that patient/customet first and directing (directions) that person to their Doctors office and setting or cancelling their appointments, just helping people. Show More

What do you NOT like?

There's nothing to dislike. Show More

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Becoming a Patient Access Representative FAQs

Do patient access reps wear scrubs?

Yes, patient access representatives wear scrubs. Some employers require a uniform or scrubs, but the typical outfit worn by patient services representatives is a collared shirt with slacks or khaki pants and clean sneakers or dress shoes.

How long does it take to become a patient representative?

It takes four to six years to become a patient representative. While a person can become a patient representative without a bachelor's degree, it is becoming less common. Most patient representatives have a bachelor's degree and some experience in healthcare.

What skills do you need to be a patient access representative?

The skills you need to be a patient access representative are communicating well and having expert interpersonal skills. This role works directly with patients in navigating the often challenging healthcare network. This role means being able to communicate well and understand the patient's needs.

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