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Become A Patient Access Representative

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Working As A Patient Access Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Access Representative Do

A Patient Access Representative works for hospitals, where their primary job is to help patients gain access to medical treatment facilities. They direct patients or families to the appropriate staff member, keep paper and electronic medical records, and update these records as needed.

How To Become A Patient Access Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Access Representative jobs

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Patient Access Representative Career Paths

Patient Access Representative
Insurance Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Insurance Specialist Specialist Assistant Director
Administrative Director
8 Yearsyrs
Medical Coder Auditor Accountant
Administrative Manager
6 Yearsyrs
Billing Representative Accounts Receivable Specialist Administrative Coordinator
Administrative Supervisor
5 Yearsyrs
Accounts Receivable Specialist Account Manager Billing Specialist
Billing Manager
7 Yearsyrs
Patient Coordinator Billing Specialist
Billing Supervisor
6 Yearsyrs
Patient Service Coordinator Billing Specialist Business Office Manager
Business Office Director
8 Yearsyrs
Accounts Receivable Specialist Accounts Receivable Manager Office Manager
Business Office Manager
8 Yearsyrs
Registered Nurse Staff Nurse Case Manager
Career Manager
6 Yearsyrs
Intake Coordinator Human Resources Coordinator Controller
Finance Services Director
10 Yearsyrs
Medical Coder Adjunct Instructor Assistant Professor
Medical Director
9 Yearsyrs
Scheduler Operations Manager Account Executive
Office Manager
5 Yearsyrs
Patient Coordinator Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Supervisor, Patient Access Patient Care Manager
Patient Relations Director
10 Yearsyrs
Intake Coordinator Social Worker Service Supervisor
Patient Services Manager
8 Yearsyrs
Licensed Practical Nurse Clinical Manager Practice Manager
Practice Administrator
10 Yearsyrs
Scheduler Scheduling Coordinator Billing Specialist
Practice Manager
9 Yearsyrs
Licensed Practical Nurse MD Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Billing Representative Collections Specialist Customer Care Representative
Senior Representative
5 Yearsyrs
Registered Nurse Nurse Case Manager
Service Director
9 Yearsyrs
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Patient Access Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Hindi

  • Tagalog

  • Mandarin

  • Italian

  • German

  • Russian

  • Cantonese

  • Polish

  • Vietnamese

  • Japanese

  • Urdu

  • Arabic

  • Swedish

  • Hmong

  • Somali

  • Ukrainian

  • Navajo

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Patient Access Representative

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Patient Access Representative Education

Patient Access Representative

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Top Skills for A Patient Access Representative


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Top Patient Access Representative Skills

  1. Financial Information
  2. Emergency Room
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Obtain and verify patient demographics, clinical data/orders, financial and insurance information Interprets and documents financial information i.e.
  • Greet and register patients in the emergency room; patient admission and hospital unit coordination.
  • Provided exceptional customer service to patients in an emergency setting.
  • Verify insurance information through various software programs; prepare charts for admission into the hospital from the emergency room.
  • Obtain patient demographic information Collect co payments Answering billing inquires Past Due Accounts/3rd party billing Lesion between physicians and patients

Top Patient Access Representative Employers

Patient Access Representative Videos

Patient Access Overview