Patient access representative job description
Updated March 14, 2024
10 min read
Patient Access Representatives are primarily responsible for managing the data related to the patient, such as medical records, general patient information, and medical history. They collect this information, prepare forms that the patient needs to answer, discuss policies, and help patients understand the different processes.
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Example patient access representative requirements on a job description
Patient access representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in patient access representative job postings.
Sample patient access representative requirements
- High School Diploma or equivalent
- Knowledge of medical terminology
- Experience with medical billing and insurance procedures
- Proficient in computer skills and electronic medical records systems
- Ability to work flexible hours including evenings and weekends
Sample required patient access representative soft skills
- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy
- Ability to handle high-stress situations with empathy and professionalism
- Excellent customer service skills
- Ability to work collaboratively with a team
Patient access representative job description example 1
Community Health Systems patient access representative job description
**This Patient Access Rep is a FT/ days position with possible shift rotation at Northwest Medical Center ED. Fast paced environment, multi-tasking, attention to detail necessary. Emphasis on excellent customer service and strong collection skills. Patient access performs a variety of tasks throughout the shift.**
Registers patients and processes related paperwork. Interviews patients, prepares standard registration forms, and performs other admission or transfer related tasks. Performs clerical and secretarial work as needed. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Typically reports to a supervisor and/or manager. High school diploma or equivalent. Requires 0-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.
_Northwest Medical Center is comprised of a 300-bed hospital, three urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work. NMC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested._
**Qualifications**
**Education**
**Required**
+ High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Registers patients and processes related paperwork. Interviews patients, prepares standard registration forms, and performs other admission or transfer related tasks. Performs clerical and secretarial work as needed. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Typically reports to a supervisor and/or manager. High school diploma or equivalent. Requires 0-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.
_Northwest Medical Center is comprised of a 300-bed hospital, three urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work. NMC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested._
**Qualifications**
**Education**
**Required**
+ High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Patient access representative job description example 2
Ochsner Health patient access representative job description
$3,000 sign on bonus available! This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - High school diploma or equivalent
Preferred - Completion of a Medical Assistant training program
Work Experience
Preferred - Related experience in a clinic or medical office setting
Certifications
Required - Basic Life Support (BLS) from the American Heart Association
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Skills to effectively present information and respond to questions from patients and customers, with proficiency. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members. Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments. Prepares patient for exam, explaining any procedures before they are performed and answering the patients' questions. Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where peatients enter; workds directly with patients; and/or works with specimends that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - High school diploma or equivalent
Preferred - Completion of a Medical Assistant training program
Work Experience
Preferred - Related experience in a clinic or medical office setting
Certifications
Required - Basic Life Support (BLS) from the American Heart Association
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Skills to effectively present information and respond to questions from patients and customers, with proficiency. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members. Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments. Prepares patient for exam, explaining any procedures before they are performed and answering the patients' questions. Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where peatients enter; workds directly with patients; and/or works with specimends that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
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Patient access representative job description example 3
University of Pittsburgh patient access representative job description
Office of Equity, Diversity and Inclusion - Pennsylvania-Pittsburgh - (22007014)
The University of Pittsburgh is seeking a Digital Accessibility Coordinator who is passionate about accessibility and about helping to make online resources available to everyone.The Digital Accessibility Coordinator (DAC) reports to the Director of Digital Equity and Special Projects in the Office for Equity, Diversity and Inclusion (OEDI) and provides support in the coordination of the University of Pittsburgh's Electronic and Information Technology Accessibility Policy and Procedure. Broadly, the DAC helps to promote and support digital accessibility efforts across campus.The DAC will coordinate, develop, present, and review educational programs for University community members to help strengthen accessibility skills and knowledge across all University constituents. They will also work as a conduit between OEDI, campus liaisons, and partners in schools and units. The DAC will also assist in the assessment of websites and applications and help to resolve issues related to accessibility across the University. In addition to university-wide accessibility initiatives, the DAC will help execute communication projects and initiatives for the OEDI. They will be responsible for creating content, distributing video content, managing posts, establishing and maintaining social media relationships, and responding to followers as well as managing OEDI's image in a cohesive way to achieve marketing goals and to promote programs and events.
Bachelor's degree in information science, library science, educational or instructional technology, marketing and communications, or a related field required.
Preferred experience: Experience with or knowledge of WCAG 2.1, WAI-ARIA, HTML5 and related Web Standards. Basic knowledge of disability law, including but not limited to Section 504 of the Rehabilitation Act and the Americans with Disability Act. Basic fluency with assistive technologies such as JAWS, NVDA, ZoomText, Dragon Naturally Speaking - and understanding of the experience for those using assistive technologies. Experience with Drupal or other Content Management Systems. Shows enthusiasm, interest, and flexibility in acquiring new or emerging technology skills. Experience managing/supporting social media strategy Excellent writing, editing, and verbal communications skills. Experience working in a higher education environment. Ability to work across multiple projects simultaneously. Strong commitment to diversity, equity and inclusion.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.
Assignment Category Full-time regular
Job Classification Staff.Administrator.III
Campus Pittsburgh
Minimum Education Level Required Baccalaureate
Minimum Experience Level Required 3-5 years experience
Work Schedule Monday - Friday, 8:30am - 5:00pm
Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents Resume, Cover Letter
Optional Documents Not Applicable
The University of Pittsburgh is seeking a Digital Accessibility Coordinator who is passionate about accessibility and about helping to make online resources available to everyone.The Digital Accessibility Coordinator (DAC) reports to the Director of Digital Equity and Special Projects in the Office for Equity, Diversity and Inclusion (OEDI) and provides support in the coordination of the University of Pittsburgh's Electronic and Information Technology Accessibility Policy and Procedure. Broadly, the DAC helps to promote and support digital accessibility efforts across campus.The DAC will coordinate, develop, present, and review educational programs for University community members to help strengthen accessibility skills and knowledge across all University constituents. They will also work as a conduit between OEDI, campus liaisons, and partners in schools and units. The DAC will also assist in the assessment of websites and applications and help to resolve issues related to accessibility across the University. In addition to university-wide accessibility initiatives, the DAC will help execute communication projects and initiatives for the OEDI. They will be responsible for creating content, distributing video content, managing posts, establishing and maintaining social media relationships, and responding to followers as well as managing OEDI's image in a cohesive way to achieve marketing goals and to promote programs and events.
Bachelor's degree in information science, library science, educational or instructional technology, marketing and communications, or a related field required.
Preferred experience: Experience with or knowledge of WCAG 2.1, WAI-ARIA, HTML5 and related Web Standards. Basic knowledge of disability law, including but not limited to Section 504 of the Rehabilitation Act and the Americans with Disability Act. Basic fluency with assistive technologies such as JAWS, NVDA, ZoomText, Dragon Naturally Speaking - and understanding of the experience for those using assistive technologies. Experience with Drupal or other Content Management Systems. Shows enthusiasm, interest, and flexibility in acquiring new or emerging technology skills. Experience managing/supporting social media strategy Excellent writing, editing, and verbal communications skills. Experience working in a higher education environment. Ability to work across multiple projects simultaneously. Strong commitment to diversity, equity and inclusion.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.
Assignment Category Full-time regular
Job Classification Staff.Administrator.III
Campus Pittsburgh
Minimum Education Level Required Baccalaureate
Minimum Experience Level Required 3-5 years experience
Work Schedule Monday - Friday, 8:30am - 5:00pm
Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents Resume, Cover Letter
Optional Documents Not Applicable
PI194094027
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Updated March 14, 2024
Updated March 14, 2024