Patient access representative jobs near me

Remote Bilingual Benefits Specialist Why Work Here? Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles. We do virtual interviews via Zoom. Also, we have adapted sales positions where we can see all of our clients virtually through an online platform or on-site. We are a publicly traded company and have been in business for over 70 years. In those 70 years, we have experienced ZERO layoffs. We are owned by Globe Life which is a Fortune 500 company out of Dallas, Texas. Globe Life is an official partner of the Dallas Cowboys and has the naming rights to Globe Life Field where the Texas Rangers play for the next 40 years. We have maintained an A (Excellent) rating from A.M. Best - an independent analyst of companies. This rating indicates that A.M. Best believes we have excellent financial strength. Our company was ranked among the Top 25 Happiest Companies to Work for in 2019. We are growing nationwide and are looking to expand our leadership team. Our promotion track is based on hard work. We are looking for responsible individuals with high integrity, the ability to teach, coach, and train others. Our company only works with organized groups that request our services and have an interest in hearing from us. We spend ZERO time cold calling, telemarketing, or contacting friends or family members to build our client base. We enjoy: -weekly pay -weekly bonuses -residual income -annual convention -fun work environment -goal-oriented promotions

Remote Benefits Representative American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.Responsibilities: Develop customer success metrics and execute account strategies _Build trust with customer accounts through open and interactive communication _Schedule and attend virtual meetings using Zoom and other platforms _Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals _Present to families different benefits programs, enroll new clients, and open new accounts. _Oversee and prioritize each customer in your portfolio Qualifications: Must have a passion for helping others _** MUST BE A US OR CANADIAN CITIZEN ** Proven ability to work as a productive team member _Excellent communication and interpersonal skills _Self-motivated team player, proficient in multi-tasking Proficient with computers and Zoom preferred but not required _Ability to form and grow solid relationships with your client accounts Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

About Us: AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services. Position Overview We are seeking a highly experienced Finance Counsel with a minimum of 8 years of legal practice to support our expanding global finance team. This role offers direct client engagement and significant opportunities for business development training and participation. The ideal candidate will bring deep expertise in acquisition financings, a strong commercial acumen, and a collaborative mindset. Key Responsibilities Advise clients-primarily private credit funds and banks-on acquisition financing transactions Draft, negotiate, and review complex financing documents Lead deal teams and manage transaction workflows across jurisdictions Provide strategic legal counsel on structuring and regulatory matters Cultivate client relationships and participate in business development initiatives Collaborate with cross-functional teams across the firm's global offices Qualifications Minimum of 8 years of experience in finance law, with a focus on acquisition financings Juris Doctor (JD) from an accredited law school Admission to practice law and in good standing in the jurisdiction of intended office location Strong academic credentials and prior experience at a reputable law firm Exceptional communication, analytical, and organizational skills Proven ability to manage high-stakes transactions and client expectations Location: Washington, DC Application Requirements Interested candidates must submit the following: Cover Letter Resume Law School Transcript Deal Sheet outlining relevant transactional experience This opportunity is ideal for a seasoned finance attorney seeking to elevate their career within a globally respected legal institution. #J-18808-Ljbffr

Direct Meds is a fast-growing healthcare technology company providing patients with better access to medications and telehealth services. We're looking for a Customer Service Representative (CSR) to join our fully remote team and be the front line of support for our customers. We adding 400+ new patients a day and really want to keep up our support services to meet the demands of our great customers who might be having some issue with their weight loss journey. What You'll Do Our typical patient is a 55 year old woman who will love to have someone help with questions regarding their patient intake or medication shipments. Respond to customer inquiries via phone, text / SMS, chat, and email in a professional, empathetic, and timely manner. Assist patients with account setup, prescription orders, and troubleshooting. Accurately document interactions and escalate issues when needed. Collaborate with internal teams to ensure customer satisfaction and efficient resolution of issues. Deliver excellent service that reflects Direct Meds' commitment to patient care. What We're Looking For 1+ year of customer service experience (healthcare or pharmacy background a plus). Strong communication skills (verbal and written) and professional phone etiquette. Comfort with technology and ability to navigate multiple systems at once. Problem-solving mindset and ability to stay calm under pressure. Reliable internet connection and a quiet remote workspace. Recognizing patterns with problems. Motivated by achieving performance goals and willing to ask for positive reviews! Why Join Direct Meds? Competitive pay ($17-$24/hr depending on experience). 100% remote position - work from anywhere in the U.S. Opportunity to be part of a mission-driven company improving patient healthcare access. Supportive team culture with room to grow your career and a chance to really develop job skills in a very well organized rapidly growing business. If you're passionate about helping people and thrive in a fast-paced environment, we'd love to hear from you!

Beltway Medical is a well-known medical device distributorship serving the DMV area. Role Description This is a part-time on-site role for a Patient Care Specialist located in Alexandria, VA. This position requires extensive travel throughout the DMV area to provide exceptional service and support to patients and healthcare partners. The ideal candidate will be highly organized, have excellent communication and customer service skills, and thrive working independently in a fast-paced environment. Day-to-day tasks will include interacting with patients in their homes, explaining medical device equipment, and collaborating with the team to deliver high-quality care. Qualifications Valid driver's license Ability to lift & carry at least 50 lbs regularly Exceptional communication & interpersonal skills Excellent organizational and multitasking abilities Ability to work collaboratively in a team environment Experience in a healthcare setting is a plus Knowledge of basic medical equipment (preferred but not required)

Please read before applying: Must be available to work all weekends (specific shift details below) 100% on-site in San Antonio during training (3-6 weeks), then fully remote Great opportunity to gain experience in the medical field - no healthcare background required! Summary Responsible for coordinating and scheduling medical evaluations in a high-volume call center environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering excellent customer service to both providers and patients. Responsibilities Manage a high volume of inbound and outbound calls to schedule and confirm medical evaluation appointments. Verify and update patient and provider information accurately within internal systems. Communicate clearly and professionally with patients, providers, and internal departments to ensure scheduling accuracy and timely service delivery. Review and confirm documentation related to appointment scheduling and follow-up procedures. Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and escalating concerns as needed. Meet or exceed daily and weekly performance metrics related to call volume, scheduling accuracy, and service quality. Maintain confidentiality of sensitive information in accordance with company policies and HIPAA regulations. Perform other related duties and special projects as assigned. Requirements MUST be available to work one of the following shifts: Thursday-Sunday (7AM-6PM) OR Friday-Monday (7AM-6PM) 2+ years of experience in a call center environment handling high-volume inbound or outbound calls, preferably in healthcare or scheduling. Strong communication and customer service skills with the ability to manage calls efficiently and professionally.

**Patient Care Coordinator** *Landford Plastic Surgery / Wilmina Landford, MD* *Bethesda, Maryland* We are seeking an exceptional **Patient Care Coordinator** to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care. **Key Responsibilities:** Patient Experience Excellence Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures Patient Care Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step Provide cost estimates, collect deposits and payments and schedule procedures Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed Provide superior customer service throughout every touchpoint Administrative Duties Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses **Qualifications** Preferably 2 years experience in a sales or customer/patient-facing role preferably within medical aesthetics Foundational knowledge of plastic surgery Proven ability to make up to 50+ outbound phone calls daily Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience Passion for providing white-glove customer service and creating memorable patient experiences High attention to detail and ability to multi-task in a fast-paced environment Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals Strong negotiating skills to persuade and influence others Participates and works well in a team-based environment A professional, polished appearance and demeanor with a proactive approach to problem-solving **What We Offer:** Competitive base salary with monthly performance-based incentives to increase overall compensation. Paid time off Paid holidays Comprehensive benefits package Professional growth and development opportunities

This boutique law firm is seeking a Front Desk/Meeting Coordinator to serve as the primary administrative professional in a busy Washington, DC office. In this role, you will manage conference room scheduling, coordinate meetings and events, and support staff, clients, and visitors with a polished, professional presence. If you enjoy creating organized workflows, thrive in a collaborative environment, and take pride in providing high-quality service, this is the position for you. Key Responsibilities: Be a welcoming presence, providing front desk support to clients, visitors, and staff via in-person, over the phone and email. Plan and manage meetings, events, conferences, and receptions from conception through execution. Coordinate and prepare conference rooms and manage a high-volume schedule for small and large meetings. Lead logistical coordination including catering, signage, and event materials. Liaise with internal teams to ensure meeting materials are distributed and all A/V needs are addressed in advance. Compile and organize meeting materials such as documents, spreadsheets, and slide decks, ensuring accuracy and readiness for all participants. Track data on event details, preparing concise reports for leadership. Build strong internal relationships by executing responsibilities with professionalism, reliability, and urgency. Provide broad administrative, office, and project support as needed, including but not limited to supply inventory, processing mail and building vendor management. Why You'll Love Working Here: Join a dynamic firm with a strong public interest focus through an innovative approach to impactful work across practice areas. Work closely with a team that values professionalism, attention to detail, and operational excellence. What We're Looking For: Articulate and professional. You convey information clearly and confidently with at least one year of receptionist or customer service experience, both verbally and in writing. Organized. You keep multiple tasks on track with precision and a sharp eye for detail. Technologically-savvy. You navigate Microsoft Office Suite and new systems effortlessly, learning on the fly. Resourceful. You adapt quickly and positively to shifting priorities in a fast-moving environment. Interdependent. You work effectively as part of a team while respecting shared responsibilities. Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Scheduling Coordinator -Santa Barbara BrightStar Care of Santa Barbara County and West Ventura County is growing and we are excited to add a new Scheduling Coordinator to our Santa Barbara team. If you have high volume, scheduling experience, preferably in the health care field, we'd love to speak with you. Responsibilities of the Scheduling Coordinator include, but are not limited to the following: Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by the Lead Scheduler and Customer Care Manager. Know and schedule the field staff with the right clients. Communicate with and scheduling staff to meet client care needs and minimize non-billed overtime. Communicate with clients in a timely manner any schedule changes. Document interactions through TigerConnect and ABS. Assists with answering the phones, transferring calls, and taking detailed messages. Greet visitors as they arrive. Share the responsibility of the field staff on-call phone with the scheduling team. Send out On-Call Report next day and document any issues in ABS. Document and inform Customer Care Manager & Branch Manager of any personnel issues Monitor and communicate with field staff through email, TigerConnect, phone calls, and texts (in emergency) Schedule: Full-time position, with on-call rotation Monday-Friday Thursday-Monday This is an in-office position and you will be scheduled 40hrs per week and the regular office hours are Monday through Friday, 10:00am to 6:00pm. When scheduled for on-call duty, office hours will be adjusted accordingly, and a half-day in-office shift on Saturday will be required when scheduled for the rotating weekend on-call shift. **The scheduling team is assigned the on-call phone and shifts on a rotating basis to ensure equitable coverage and smooth operations. ** Benefits: 1. SPTO - available after 90-days, up to 40 hours available in 12-month period 2. PTO benefits available after 1-year, increases each year 3. Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days 4. Insurance benefits: Health - basic MEC plan, vision, dental - employer paid for employee, after 90-days 5. Life ($25k covered by employer) more availability, short/long term disability - additional coverage available, after 90-days 6. Referral bonuses: Employee/Clients 7. Rewards and recognition program - earn points and redeem for gift cards, and more 8. On-call pay 9. Eligible for 401(k) employer match plan after 1-year 10. Option to purchase short or long-term disability insurance Qualifications: Flexibility and good time management skills a MUST Minimum of one (1) year of documented related experience required Ability to work from home; good internet and phone signal Must be detailed orientated and have the ability to work with little supervision Excellent organization, planning, and project management skills Creative thinking skills required Licensed driver with automobile that is insured in accordance with the organization's requirements Self-directing with the ability to work with little direct supervision Demonstrate effective oral and written communication skills Ability to express spoken and/or written ideas in English Treats clients, staff and the public with courtesy, respect and presents a positive public image Works as a team member Ensures confidentiality and security of the client's medical information Knowledge of HIPPA and healthcare office regulations Knowledge of caregiving tasks and scope of practice, a plus

We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility. • Handle incoming customer service calls • Dispatch incoming customer phone calls • Accept customer calls and return customer • Respond to client requests for coverages while representing their best interests. • Create and explain individualized policies via our Needs Analysis system. • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided • 100% work from home. • Competitive compensation. • Paid weekly along with earned bonuses. • Career advancement opportunities. • Full benefits after 3 months. • Values a healthy work-life balance

Essential Responsibilities Execute the enrollment plan of assigned studies to meet requirement goals by identifying and contacting potential participants and screening to enroll into suitable studies. Pre-screen candidates based on study inclusion/exclusion criteria. Maintain accurate records of recruitment activities and participant interactions. Serve as the primary point of contact for potential participants, providing clear and accurate information about clinical trials. Collaborate with clinical staff to ensure smooth handoff of enrolled participants. Ensure compliance with regulatory and ethical guidelines in all recruitment activities. Demonstrate our Core Values such as fostering teamwork and collaboration and cultivating relationships with teammates and diverse patient populations. Qualifications: Associates or Bachelor's Degree in related field or equivalent industry experience highly beneficial. Previous experience in patient recruitment, healthcare outreach or clinical research is desirable. Knowledge of clinical trial processes, informed consent, and HIPAA regulations. Strong interpersonal and communication skills, with ability to engage diverse patient populations over the telephone. Proactive and detail-oriented with excellent organizational and time-management skills. Ability to use databases, electronic medical records (EMRs) and recruitment software. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a remote working environment. Employees must have access to a quiet, distraction-free space with reliable internet connectivity. This position is considered variable-hour, with weekly hours that may fluctuate based on business needs and employee availability. Schedules are subject to change at any time. Pre-Employment Screening: Drug screen and background check required. This job description covers the most essential functions of this position and is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities, and activities may change at any time with or without notice. Javara is an integrated research organization (IRO) that advances value by integrating clinical research within the healthcare ecosystem. Javara brings better outcomes for patient centered care, better economic results, improved access to cutting edge therapies and a more predictable research delivery model to the biopharmaceutical sector. Equal Employment Opportunity Statement: Javara provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Patient Experience Representative - Call Center Summary: The Patient Experience Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. TEMP for 90 days and with the option to extend assignment another 90 days. Current shift we have available is 9:30am-6:00pm PST. Seeking candidates that live in Nevada, New Mexico, Colorado or Arizona. Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 6+ month years of customer service experience, preferably in a call center environment

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: December 1, 2025 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift. Skills, experience, technical/professional qualifications: Must have: High school education required 1 year of customer service experience 1 year of sales experience required Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement Must be a self-starter who can troubleshoot challenges on the fly Strong communication skills on the telephone Excellent written communication skills Ability to multi-task in a fast-paced environment Ability to work independently Ability to make twenty to twenty-five calls per hour Preferred: Associates Degree and/or college coursework preferred Call center experience preferred Bilingual Spanish speaking is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity. What you'll do: Serve as overflow support to multiple practices by, answering and working incoming calls and messages Answer and triage incoming phone calls and app messages from our current patients Act as the second line of call for incoming calls from new patients Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) Check and respond to voicemail and after hours messages Support patient scheduling: Schedule patients from incoming phone calls Conduct no show and cancelation follow-up Support schedule re-shuffles (e.g., when provider is called out) Work through appointment ticklers Support central communications intake and follow up through various mediums Other duties as assigned Work Schedule (Eastern Standard Time Zone): ● Must be available Monday through Friday, hours between 9:00a-6:00p Experience / Qualifications: ● Minimum of two years of medical receptionist or customer service experience and/or training ● Excellent communication skills ● Ability to solve practical problems in various situations ● Must have the ability to multitask Benefits ● Competitive compensation ● Health; dental & vision, with an HSA/FSA option ● 401(k) with employer match ● Paid time off ● Paid parental leave Diana Health Culture ● Having a growth mindset and striving for continuous learning and improvement ● Positive, can do / how can I help attitude ● Empathy for our team and our clients ● Taking ownership and driving to results ● Being scrappy and resourceful

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a professional and personable Receptionist and Scheduling Specialist to support a solo law practitioner specializing in residential construction defect cases. In this remote role, you'll be the welcoming voice and first impression for callers, ensuring every interaction is handled with care, clarity, and efficiency. You'll manage incoming calls, direct inquiries appropriately, and assist with appointment scheduling, helping the firm maintain a high standard of client service. This position is ideal for someone who is organized, responsive, and enjoys creating a warm and professional experience for every caller. You'll play a key role in reducing bottlenecks and supporting the firm's growth. Monthly Compensation: 1015 USD to 1100 USD Responsibilities include, but are not limited to: Assist with basic intake and caller vetting when needed Schedule appointments and manage calendar entries Provide a warm and professional first impression to callers Use DialPad to manage call flow and ensure timely responses Answer and route incoming calls across two phone lines Help reduce bottlenecks by managing call volume efficiently Maintain accurate records in Lawmatics Requirements: Software required: •Lawmatics (CRM) •DialPad (VOIP) Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Inova Clinic and Schar Center is looking for a dedicated Oncology Patient Specialist 3 to join the team. This role will be full-time day shift from Monday - Friday. This role is responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting oncology scheduling. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Oncology Patient Specialist 3 Job Responsibilities: Gathers information about customer complaints in a courteous and professional manner. Accepts and provides direct/honest feedback between team members in a non-punishing manner. Anticipates overload and peak work conditions while making plans and identifying resolving resources. Supports scheduling activities by conducting pre-service activities such as insurance verification and submission. Selects the most effective communication method considering the audience, type of message and intended outcome. Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary. Explains insurance benefits and patient liability by using appropriate communication methods and style; Identifies and communicates payroll authorization and referral requirements. Minimum Qualifications: Education: High School Diploma or GED Experience: 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related oncology medical office experience. Preferred Qualifications: Previous patient registration, insurance, and EPIC exp. strongly preferred.