Patient access representative resume examples from 2025

Q: How do I write a resume for a PCA job?

You write a resume for a PCA job by listing out all the job duties and responsibilities that you completed in patient access jobs on your resume. You should also be sure to note any specific achievements that you have, as well as detail the skills that you developed in your work and relevant educational experiences.

Q: What should a patient access representative put on a resume?

A patient access representative should put their relevant work experiences and education on a resume. Additionally, it will be important to note any certifications and licenses you have earned as well as the relevant hard and soft skills you have developed in the healthcare field.

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Updated March 26, 2025

6 min read

All resume examples

Patient access representative resume

Walter Stevens

(250) 555-2673 | wstevens@example.com

Indianapolis, IN | 76337 S. Elm Rd. - 37610

Work experience

2016 - Present
Patient Access Representative, Aspen Dental Management - Indianapolis, IN
- Verified that entries in each payroll batch are error free, then generate and transmit the pay bill transactions.
- entered patient demographic information in the hospital computer system for health insurance billing purposes.
- Provide assistance with effective communication with patients to ensure excellent patient care.
- Maintained computer systems and website for sleep studies and office.
2006 - 2016
Medical Receptionist, HCA Healthcare - Las Vegas, NV
- Work with national insurance companies (venders) and attorney offices to resolve patient s accounts.
- Scan and index correspondence from patients and insurance companies.
- Frequent communication with physician offices for correct prescriptions and ordered procedures.
2001 - 2006
Medical Clerk, Mayo Clinic - Scottsdale, AZ
- Coordinate CPR training and education classes for staff members.
- Enter in Doctor's orders such as lab work, Radiology Imaging, and Cardiovascular Testing.
- Maintain and file insurance forms.
- Process dictated reports in the electronic application to have dictated documents available for patient care.

Skills

CPT
Billing Information
Medical Records
Patients In
Emergency Room Patients
Scheduling Appointments
Health Care
Patient Referrals
EMR
Patient Care

Education

Bachelor's Degree, Health Care Administration (1998 - 2001)
Davenport University
East Grand Rapids,

Patient access representative resume

Ronald Fox

(230) 555-2635 | rfox@example.com

Fort Wayne, IN | 53650 S. Cedar St. - 23076

Work experience

2013 - Present
Patient Access Representative, Fort Wayne Medical Oncology And Hematology - Fort Wayne, IN
- Supported clinical staff with timely preparation of medical records prior to patient visit.
- Maintain clear and concise communication for all departments across all the Seton Hospitals, which are approximately ten.
- Develop registration, insurance verification, financial counseling, medical necessity, and process flow policies and procedures.
2011 - 2013
Patient Coordinator, Aspen Dental Management - Fort Wayne, IN
- Maintained all medical records both in the filing room as well as on the electronic medical records system.
- Verified all necessary pathology reports and medical records were present before time of surgery.
- Coordinated charge documents for billing and medical records.
- Recorded patients' medical history, vital statistics and test results in medical records.
2010 - 2011
Office Representative (Part-Time), James Arthur G Cancer Hospital And Research Institute Foundation - Columbus, OH
- Secured valid data for establishment of financial and medical records.
- Filed medical records in patients' charts.

Skills

Patient Demographics
MRI
Medical Records
Cerner
Patient Access
Bank Products
Patient Care
Appropriate Products
Event Registration
Insurance Companies

Education

Bachelor's Degree, Business (2008 - 2011)
Ohio State University
Columbus,

Patient access representative resume

Cheryl Nelson

(780) 555-4757 | cnelson@example.com

Pittsburgh, PA | 78910 S. Cedar Ln. - 13857

Work experience

2013 - Present
Patient Access Representative, Aspen Dental Management - Pittsburgh, PA
- Administered exceptional phone and face to face communication.
- Act as liaison between patients, insurance companies, and pharmacies, resolving any insurance issues to expedite delivery of medication.
- Supervised patient phone queue and managed incoming medical records for patient intake and scheduling.
- Review patient accounts for coding errors for reimbursement and charge reversals.
2009 - 2013
Patient Relations Coordinator, Western Dental Services - San Francisco, CA
- Top performing Patient Care Coordinator.
- Enrolled existing and new hire doctors with all the insurance companies to become participating providers.
- Manage two home hospice teams, including RN's, CNA's, Social Workers and Spiritual Advisors.
- Worked closely with nursing supervisor to ensure patient care was first priority while placing patients on appropriate floors.
2000 - 2009
Medical Clerk, Oak Street Medical - San Jose, CA
- Worked closely with physicians and nursing staff to maintain excellent patient care.
- Processed warranty cancellations, calculated and data entry of journal entries and issued payments to the warranty and insurance companies.

Skills

Hospital Systems
Corporate Accounts
Insurance Forms
Customer Service
Insurance Companies
Medical Records
Daily Activities
Computer System
Efficient Clinic Operations
Patient Confidence

Education

Bachelor's Degree, Business (1997 - 2000)
San Jose State University
San Jose,

Patient access representative resume

Jane Jones

(810) 555-0499 | jjones@example.com

Canton, GA | 25828 E. Second Rd. - 91989

Work experience

2020 - Present
Patient Access Representative, Northside Hospital - Canton, GA
- Contacted insurance companies to determine patients eligibility and coverage for hospital including, Surgery, Radiology and Emergency.
- Release of medical records to Bactes done weekly.
- Registered more than 23 Emergency Room and Inpatient admissions daily.
- Served as primary communication contact between clinic staff and patients regarding patient flow and transition of call center to Decatur Plaza.
2016 - 2020
Clinic Receptionist, America's Best Contacts & Eyeglasses - Chicago, IL
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Assist with upkeep of cleanliness and organization of lobby and front desk area.
- Set up testing, appointments, and obtain prior authorizations from insurance companies.
- Drafted correspondence and other written material, develop PowerPoint slides and graphic presentations for demographic analysts.
2014 - 2016
Emergency Room Registrar (Part-Time), Saint Joseph Medical Center - South Bend, IN
- Afforded excellent customer service to satisfy patient needs while protecting hospital interest.
- Registered all emergency patients for inpatient and outpatient services in the Meditech Systems.
- Provided the best proactive level of customer service to all customers.
- Experience working with medical records, insurance verification, scheduling appointments, and general customer service.

Skills

Administrative Tasks
Outpatient Procedures
Patient Care
PBX
Meditech
Financial Statements
Registration Information
Medical Records
Customer Service
Outpatient Services

Education

Bachelor's Degree, General Studies (2013 - 2016)
Indiana University South Bend
South Bend,

Patient access representative resume

Doris Cole

(730) 555-5717 | dcole@example.com

Oakbrook Terrace, IL | 44719 W. Second Ln. - 79659

Work experience

2017 - Present
Patient Access Representative, Northwestern Medicine - Oakbrook Terrace, IL
- Prepare for HIPPA and JCAHO reviews, ensuring required brochures and pamphlets are available for patients.
- Obtain and verify patient demographics, clinical data/orders, financial and insurance information Interprets and documents financial information i.e.
- Scan any and all forms, Photo ID, and insurance cards.
- Assist in updating medical records with any documents needing to be placed in chart.
- Collaborate with manager, fellow employees, and internal and external clinic to ensure clients receive excellent patient care.
- Registered and obtained insurance information for patients in the Emergency, Outpatient, and Ambulatory Care departments.
2010 - 2017
Patient Relations Representative, Northwest Community Healthcare - Oakbrook Terrace, IL
- Retrieved medical records for physicians, and secured valuables from trauma and/or patients having surgery.
- Led caregiver team including another RN, CNAs and ancillary staff.
- Develop, implement and evaluate individualized patient care plans.
- Follow up with patients and insurance companies for status of remitting unpaid claims.
2009 - 2010
Patient Finance Representative, Northwestern Medicine - Oakbrook Terrace, IL
- Direct patient care for Adult Medicine.
- Billed and submitted patient hospital charges to insurance companies for the Business Office.
- Organized medical records, patient information, and insurance files.
- Review all accounts from daily schedule for patient account responsibility and payments and update accounts accordingly.

Skills

Hipaa
Treatment Plans
Phone Calls
Medicaid
Greeting Patients
Customer Service
Insurance Companies
Surgical Procedures
Patient Accounts
Health Care

Education

Bachelor's Degree, Health Care Administration (2001 - 2004)
DeVry University
Oakbrook Terrace,

How to write a patient access representative resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in patient access representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some patient access representative interviews.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some patient access representative interviews.

Here are example skills to include in your “Area of Expertise” on a patient access representative resume:

Patients
Customer Service
Medical Terminology
Patient Care
Patient Registration
Insurance Verification
Insurance Eligibility
Physician Orders
Insurance Benefits
Health Insurance

Data Entry
CPT
Cycle Management
HIPAA
Medicaid
Insurance Cards
Patient Charts
Insurance Coverage
Compassion
Patient Liability

Excellent Interpersonal
Computer System
Phone Calls
Patient Flow
Patient Accounts
EMTALA
Patient Appointments
Cash Control
Surgery
Financial Assistance

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write patient access representative experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from patient access representative resumes:

Work history example #1

Patient Service Representative

Hilton Worldwide Holdings

Completed the check-in and checkout process effectively while in a timely manner.
Promoted right out of training from Hilton Honors, to Diamond Desk and then to Diamond Desk Emails.
Handled and maintained Hilton VIP accounts to ensure all accounts were up to date and secured.
Organized, confirmed and conducted guest check-ins/check-outs.
Performed various roles as the hotel concierge, journey ambassador and PBX Operator.

Work history example #2

Registration Specialist

The Washington Hospital

Reviewed, audited charts and participated in inspections including CAP, FDA, NJSDOH, and AABB.
Served as a communication and information link by performing accurate and timely information.
Managed communication between hospital staff and emergency services.
Collected appropriate forms such as Medicare, Medicaid, insurance companies and other agenices.
Managed Third party payer communication via phone and/or website access.

Work history example #3

Patient Access Representative

Crouse Hospital

Notified International Medicine of all international patient seen in the ED.
Worked closely with other departments to create and update procedures and policies.
Contacted insurance carriers and advising of Inpatient status and Diagnosis, CPT/ICD-9 codes.
Collected copayment from patient.. Enters new practitioners in Meditech provider dictionary
Carried out functions adhering to the Medicare Compliance Checker guidelines, while being familiar with the CPT & ICD-9 coding system.

Work history example #4

Patient Coordinator

Aspen Dental Management

Entered patient insurance information into Aspen data system.
Verified daily that all communications were documented appropriately.
Verified insurance and entered each benefit breakdown into Aspen's system as to accurately provide patients with estimates at checkout.
Hired multiple PSR's, DA's, Office Managers and Hygienists.
Created and audited patient charts and managed Aspen mail tote.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from patient access representative resumes:

Bachelor's Degree in health care administration

Davenport University, East Grand Rapids, MI

1998 - 2001

Bachelor's Degree in business

Ohio State University, Columbus, OH

2008 - 2011

Highlight your patient access representative certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your patient access representative resume:

Certified Nurse Assistant (CNA)
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Certified Healthcare Access Associate (CHAA)
Certified Clinical Medical Assistant (NHA)
Certified Personal Chef (CPC)
Dental Assistant (RDA)
Nationally Certified Medical Office Assistant (NCMOA)
Certified Medical Insurance Specialist (CMIS)
Registered Medical Assistant

Patient access representative resume FAQs

How do I write a resume for a PCA job?

What should a patient access representative put on a resume?

Have more questions? See all answers to common office and administrative questions.

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Updated March 26, 2025

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