Top Patient Access Representative Skills

Below we've compiled a list of the most important skills for a Patient Access Representative. We ranked the top skills based on the percentage of Patient Access Representative resumes they appeared on. For example, 19.9% of Patient Access Representative resumes contained Insurance Companies as a skill. Let's find out what skills a Patient Access Representative actually needs in order to be successful in the workplace.

The six most common skills found on Patient Access Representative resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Access Representative jobs:
  • Send clinical information to insurance companies to obtain authorizations for the non-Medicare patients and documents appropriately in patient inquiry notes.
  • Place phone calls to and electronically access insurance companies to verify eligibility and coverage ensuring confidentiality at all times.
  • Obtained accurate demographic and financial information to ensure high integrity of information for billing and payment from insurance companies.
  • Communicated with referring physician's offices and/or insurance companies to ensure accurate coverage for patients and employer.
  • Contacted physicians, clinics, and or insurance companies to obtain benefit verification or procedure/visit referral authorization.
  • Input customer information prior to arrival, acquiring any necessary authorizations from insurance companies or other practitioners.
  • Submit request to insurance companies for authorization and referrals for specialty appointments, prepare laboratory test orders.
  • Provide insurance companies with patients diagnosis codes and clinical information to obtain authorizations for outpatient/inpatient chemotherapy treatment.
  • Liaised with patients, insurance companies, internal/external stakeholders to determine eligibility and payers' responsibilities.
  • Utilize Eligibility Verification System (EVS) for insurance verification for Private and Commercial insurance companies.
  • Conferred with insurance companies regarding patient benefits and allocated costs accordingly, based on services received.
  • Verified health insurance, submitted authorizations to insurance companies, entered patient health information data.
  • Liaised with insurance companies to validate patient coverage and facilitate timely processing of pay inquiries.
  • Create internal/external referrals, obtain authorizations from insurance companies to admit patients to the facility.
  • Experience with verifying referrals and authorizations from different types of insurance companies for inpatient/outpatient diagnostic services
  • Obtained patients' information to insurance companies to ensure authorization for inpatient and outpatient services.
  • Determined whether the patients meet financial/insurance eligibility criteria by obtaining benefits from health insurance companies.
  • Verify eligibility for all insurance by using RTE online verification, or contacting insurance companies.
  • Reached out to insurance companies to verify medical eligibility and benefits for upcoming appointments.
  • Verified patient eligibility and coordinates with insurance companies to ensure all approvals are met.

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2. Emergency Room

high Demand
Here's how Emergency Room is used in Patient Access Representative jobs:
  • Registered patients to the emergency room, collected demographic information, verified insurance coverage, collected co-pays and deductibles.
  • Cross-trained to cover several departments including Admitting, Emergency Room Registration, Business Office, and the Telecommunication/Switchboard.
  • Communicate effectively with Paramedics/EMT's to gather all necessary information regarding patients brought in to the Emergency Room.
  • Maintained knowledge in all areas of registration including outpatient, inpatient/observation, emergency room and bed placement.
  • Supervised the daily activities of the Adult and Children's Emergency Room registration/admissions and outpatient/inpatient clinics personnel.
  • Assist with registration for Emergency Room patients Process payments and document insurance information for patients Operate switchboard
  • Utilized standards, guidelines and written procedures for performing outpatient and emergency room registration functions.
  • Worked with admitting staff to ensure emergency room paperwork and registration info is transferred timely.
  • Registered patients for emergency room visits and verified insurance eligibility and corresponding benefit levels.
  • Provided essential admission registration support to busy emergency room, averaging 80-100 daily entrants.
  • Administered to register emergency room patients efficiently and accurately by obtaining appropriate signatures.
  • Performed various PC and peripheral maintenance within patient and emergency room registration.
  • Registered outpatient and emergency room patients and gathered relevant patient information.
  • Assisted patients with registration for scheduled appointments and emergency room visits.
  • Registered incoming emergency room patients, updated demographics, verified insurance.
  • Obtain personally identifiable information from emergency room patients for billing purposes.
  • Register patients electronically into the Emergency Room Department using EPIC.
  • Executed registrations for outpatient services in addition to Emergency Room.
  • Organized patient flow within the emergency room ensuring maximize efficiency.
  • Perform administrative duties in fast-paced environment for Emergency Room doctors.

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3. Financial Statements

high Demand
Here's how Financial Statements is used in Patient Access Representative jobs:
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
  • Prepared divisional and conference reports, invoices, financial statements, letters, case histories and medical records.
  • Prepare financial statements and billing.
  • Manage and execute financial hardship projects Generate financial statements and reports detailing accounts receivable status Educate members on benefits and responsibilities.
  • Gather and analyze information from general ledger system for financial statements preparation.
  • Generated accounts receivable and financial statements.

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4. Customer Service

high Demand
Here's how Customer Service is used in Patient Access Representative jobs:
  • Obtain and complete accurate patient demographic information and provides an effective communication skills, promoting excellent customer service in every interaction.
  • Work with management team on institution-wide process improvement projects to ensure the highest quality of customer service and maximum hospital reimbursement.
  • Provide responsive and professional customer service through in-person meetings, telephone/conference calls, email, and social media communication.
  • Provided exceptional customer service by consistently greeting customers, understanding their needs, recommending products, and sales execution.
  • Provide customer service which includes screening for financial eligibility, confirming health insurance coverage and individual's obligations.
  • Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service.
  • Verified patients insurance and entered correct demographics for billing purposes while maintaining excellent customer service.
  • Complete hospital admissions, financial counseling, while upholding customer service and quality assurance standards.
  • Provide exceptional customer service to ensure a gradual and comfortable experience for the customer/patient.
  • Provided customer service in a fast pace environment and received customer service recognition award.
  • Registered patients and scheduled imaging examinations, maintained excellent customer service and conflict resolution.
  • Provided exemplary customer service; treated patients and coworkers with courtesy and discretion.
  • Acknowledged several times for excellent customer service skills and detailed written/oral communication skills.
  • Register patients in a fast paced environment while providing excellent customer service.
  • Problem-solved issues with registration, insurance and billing utilizing customer service skills.
  • Provide a positive customer service experience and refer escalated issues to supervisors.
  • Provided exceptional customer service and health service administration to patients and staff.
  • Provided excellent customer service to ensure that accurate information is collected.
  • Represented company well by providing excellent customer service throughout all interactions.
  • Provide excellent customer service skills and maintained constructive relationships with co-workers.

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5. Patient Care

high Demand
Here's how Patient Care is used in Patient Access Representative jobs:
  • Provided patient scheduling that streamlined the process for improved patient satisfaction and care management capabilities that helped seamlessly coordinate patient care.
  • Assisted team of managers, Radiology personnel and Director of Patient Care in a dynamic customer-oriented organization with heavy patient volume.
  • Coordinated patient/doctor care, communicated patient information to hospital for continued patient care and collected and processed all payments.
  • Interview patients to acquire accurate demographic and financial information that helps facilitate appropriate patient care and reimbursement.
  • Collaborated with nursing staff to facilitate smooth operation of clinical areas and coordination of quality patient care.
  • Collected demographic and financial data ensuring patient care was administered as quickly and efficiently as possible.
  • Provided clerical and clinical support services to department providers which allowed for effective patient care.
  • Verified patient insurance options and recommended alternative modes of financing to further facilitate patient care.
  • Provided patients with exceptional customer service and handled time sensitive information for trauma patient care.
  • Assisted/obtained bed management by working directly with hospital case management to coordinate patient care.
  • Utilized multiple computer systems to provide accurate documentation for patient care and billing purposes.
  • Gathered demographic, medical, and financial information critical to overall patient care.
  • Complete accurate and timely completion of registration and all paperwork necessary for patient care
  • Collect accurate medical, personal and demographic data to facilitate proper patient care.
  • Registered patients and assisted with patient care in level 2 trauma center emergency department
  • Communicate and collaborate effectively with health care professionals to provide outstanding patient care.
  • Developed a better understanding of relationship between hospital administration and patient care in hospital
  • Communicate with multiple different clinical and clerical areas to coordinate daily patient care.
  • Ensured a positive customer experience by providing excellent customer service and patient care.
  • Maximize the delivery of patient care through exemplary prioritization and organization skills.

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6. Patient Demographics

high Demand
Here's how Patient Demographics is used in Patient Access Representative jobs:
  • Verify all components of information in an accurate and timely manner prior to arrival concerning family members and updated patient demographics.
  • Obtained patient demographics, insurance, Gold Card eligibility, and financial responsibility information in order to complete accurate registration.
  • Obtain and verify patient demographics, clinical data/orders, financial and insurance information Interprets and documents financial information i.e.
  • Complete patient demographics, referral forms, on-line transactions including appointment and procedure scheduling using the encounter registration system.
  • Provide assistant to ER administrative setting by verifying patient demographics, insurance eligibility and benefit coverage prior to admission.
  • Collected and entered all necessary patient demographics, clinical billing and insurance information from patients or responsible parties.
  • Served as representative responsible for effectively obtaining patient demographics and accurately entering patient information into multiple electronic databases.
  • Job duties include gathering computer-generated information on patients for third party billing as well as patient demographics.
  • Collect, update, and input patient demographics, history and insurance information into appropriate computer repository.
  • Completed audits of patient registrars' production to assess accuracy of patient demographics and insurance information.
  • Verified patient demographics on all patients admitted to the facility for inpatient and outpatient activity.
  • Gathered patient demographics to conduct a Benefit Verification and entered them into the PatientPlus database.
  • Collected patient demographics and financial information while assuring completion of all appropriate forms by patients.
  • Obtained patient demographics, patient signature, insurance information and entered into electronic registration system.
  • Collected any required insurance co-pays or deductibles and verified patient charges and update patient demographics.
  • Obtained patient demographics and updated medical insurance information in order to complete the scheduling process.
  • Collected accurate patient demographics and insurance information to be used for billing and reimbursement.
  • Maintained patient records by obtaining, recording and updating patient demographics and financial information.
  • Collect and update patient demographics and insurance information and enter into practice management system.
  • Register patient, filing medical records, verify patient demographics, scheduling, verify insurance

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7. Medical Records

high Demand
Here's how Medical Records is used in Patient Access Representative jobs:
  • Compiled accurate medical records and ensured that patients were provided with information on Advance Directives and patients Bill of Rights/Responsibilities.
  • Scanned patients medical records, and also scanned important documents into patient's medical records with complete confidentiality and accuracy.
  • Gather, review and enter patient demographics and insurance information into computer utilizing EPIC electronic medical records software.
  • Maintained knowledge of all current requirements governing confidentiality and use of electronic medical records for department.
  • Worked closely with Medical Records Department to ensure all patient and physician information was updated accurately.
  • Provided administrative support and maintained paper and electronic medical records, and perform updates as needed.
  • Established patient medical records by collecting accurate demographic, financial, insurance and clinical information.
  • Protected the security of medical records to ensure confidentially and compliance with federal and state regulations
  • Scanned documents of the original medical records to convert them into electronic medical records.
  • Receive faxes from Community Health Choice requesting medical records to obtain authorizations and extensions.
  • Printed and faxed electronic medical records and referrals to local and out-side medical facilities.
  • Transcribed recorded messages and practitioners' diagnosis and recommendations into patients medical records.
  • Facilitated new patient intake and electronic filing of patients billing and medical records.
  • Navigate and document patient information in the Electronic Medical Records system.
  • Completed medical records for insurance companies, and completed legal affidavits.
  • Create and monitor patient referrals utilizing an electronic medical records system.
  • Provide exceptional customer assistance in establishing medical records for patients.
  • Updated patient demographic and insurance information in electronic medical records.
  • Perform quality assurance to assure accuracy of electronic medical records.
  • Prepared Medical Records according to department policies and procedures.

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8. Patient Access

high Demand
Here's how Patient Access is used in Patient Access Representative jobs:
  • Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within Patient Access system.
  • Promoted patient and physician satisfaction through proactive administrative services collaborates with physician/office to ensure a seamless delivery of patient access activities.
  • Earned promotion from Patient Access Representative for following superior performance and demonstrated ability to quickly learn and master complex concepts.
  • Greeted patients and families and facilitated patient access to medical services by obtaining demographic, guarantor, and financial information.
  • Demonstrate excellent leadership in all areas of responsibility for Patient Access Representatives, Patient Access Coordinators, and Insurance Coordinators.
  • Develop statistical reports, graphs and presentations in order to analyze and evaluate Patient Access operational data.
  • Maintained current knowledge of insurance/government regulations, patient access policies and procedures utilized within the organization.
  • Organized training material and educated new patient access/billing specialists on multiple electronic medical record software systems.
  • Complete Patient Access Services Training curriculum and must consistently meet department quality and production standards.
  • Provide operational support for Patient Access Manager by monitoring registration areas and work flow functions.
  • Provided comprehensive patient access services for hospital service lines including registration and scheduling services.
  • Collaborate with office managers to implement effective patient access services and improve patient experience.
  • Accomplished and dynamic professional with solid and diverse experience as a Patient Access Representative.
  • Perform patient access and registration/admitting and financial counseling activities as well as administrative duties.
  • Mentored junior patient access representatives which resulted in improved work performance and morale.
  • Maintained open communication with supervisors on issues and situations involving Patient Access Services.
  • Develop and implement productivity and work flow innovations within the patient access department.
  • Supervised daily operations of 22 patient access representatives in the Emergency Department.
  • Conducted the financial clearance process within Patient Access and communicated financial responsibilities.
  • Collaborate with physician/office to ensure a seamless delivery of patient access activities.

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9. Patient Registration

high Demand
Here's how Patient Registration is used in Patient Access Representative jobs:
  • Reviewed and updated patient registration/demographic information.
  • Performed patient registration, processed referrals and admissions, scheduled appointments, verified insurance coverage and obtained benefits and authorizations.
  • Support efficient and effective patient care including patient registration, scheduling of diagnostic and follow-up appointments and answering phones.
  • Obtained and entered into the computer-based patient registration / scheduling systems demographic, insurance and other related patient information.
  • Coordinated patient services related to hospital admittance and discharge including insurance verification, patient registration, and financial counseling.
  • Resolve complex patient registration matters that related to demographic, financial, and regulatory minimum data set requirements.
  • Completed patient registration by entering patient demographic information into Epic ambulatory databases in a timely and accurate manner.
  • Collect and process data and payments for patient registration, verify/process benefit, insurance patient demographics.
  • Completed full patient registration by obtaining demographic, insurance and financial information from patient or guarantor.
  • Orchestrated regulation and staff decentralization of outpatient registration area into four site registration zones per R.I.E.
  • Complete patient registrations promptly and efficiently through obtaining accurate demographics, consent, identification and insurance.
  • Performed accurate and completed patient registration, including obtaining and verifying complete demographic and insurance information.
  • Lead Trainer in outpatient registration and POS Collections for Pulmonary Function Dept and Maternal Fetal Medicine
  • Job duties included all aspects of Patient Registration encompassing patient intake interviews for incoming patients.
  • Managed patient registration, insurance and benefits verification, certification, and referral management.
  • Answered incoming phone calls to patient registration and obtained demographic and insurance information needed.
  • Collect information from patient for emergency and outpatient registration admissions and bed control procedures.
  • Obtain complete patient registration information including forms that require patient or family members signatures.
  • Utilize advanced knowledge of specific Medicare and Medicaid billing regulations when completing patient registration.
  • Collected all demographic, financial, and clinical information for an efficient patient registration.

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10. Data Entry

high Demand
Here's how Data Entry is used in Patient Access Representative jobs:
  • Maintain provider information via spreadsheets and provider enrollment software including adding demographics for all providers via data entry in enrollment software.
  • Detailed data entry, under extreme pressure while obtaining insurance approval and authorization for treatment.
  • Assisted in various administrative and clerical responsibilities, which included report generation and data entry.
  • Ensured that all data entry is accurate regarding patient demographics and financial information.
  • Worked in a fast-paced environment, prioritized organization and emphasized correct data entry!
  • Collected and verified patient information via patient interview; completed data entry accurately.
  • Performed computer data entry using electronic health record and Microsoft Office software.
  • Performed data entry into a computerized billing system while verifying insurance coverage.
  • Gather necessary demographic, financial and insurance information for data entry.
  • Perform data entry functions necessary to facilitate effective utilization of beds.
  • Copied insurance documents to ensure correct data entry and collected co-payments.
  • Performed data entry of patient and insurance information and basic office functions
  • Entered patient demographic information into Practice Management System and data entry.
  • Gather patient demographic information and perform relevant data entry activities.
  • Verify patient s insurance eligibility; perform insurance data entry.
  • Performed data entry to update patient personal; insurance information.
  • Document and data entry of any incomplete admissions and registrations.
  • Verified insurances and responsible for accurate data entry into system.
  • Compose data entry, documentation and electronic record keeping.
  • Check in patient verify insurances data entry collect payments

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11. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Patient Access Representative jobs:
  • Screen and route patients call efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
  • Conduct accurate patient interviews, appointment scheduling and documenting patient demographic information into the hospital's information system.
  • Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department.
  • Perform patient appointment scheduling, registration, insurance verification, check-in and check-out procedures.
  • Provide reproductive fertility information to patients as needed and with general appointment scheduling.
  • Coordinate simple appointment scheduling for assigned specialty services within the department.
  • Coordinate complex appointment scheduling for over 150 physicians and self-referrals.
  • Adhered to physician appointment scheduling in accordance with internal guidelines.
  • Conduct admitting procedures, appointment scheduling, and patient/visitor assistance.
  • Complete appointment scheduling for patients and families receiving therapy.
  • Coordinated patient care, appointment scheduling and accommodations.
  • Coordinate complex appointment scheduling for specialty services.
  • Maintained appointment scheduling and appointment correspondence.
  • Coordinated appointment scheduling and correspondence.
  • Complete any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs.
  • Perform office administration and clerical duties, operate telephone switchboard and answer and transfer calls, and appointment scheduling.
  • Perform as the primary point of contact for patient appointment scheduling, registration, insurance verification and accounts receivable.
  • Perform appointment scheduling, welcome desk, provider assistance, and complete outstanding items that need to be tracked.
  • Coordinate complex appointment scheduling for the Genetics department, which involves coordination of care with multiple departments.
  • Manage key elements of the patient encounter from appointment scheduling through payment posting and receipt generation.

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12. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Access Representative jobs:
  • Answered and responded to a wide variety of incoming/clinical phone calls requiring considerable knowledge of department/hospital.
  • Handled and processed confidential patient information, documentation and phone calls.
  • Verify patients insurances access patient information answering incoming and Outgoing phone calls
  • Receive emergency and non-emergency phone calls.
  • Answer phone calls to help with any questions or complaints, as well as directing the calls to the proper location.
  • Maintain phone calls from inside and outside lines, for admits, discharges, and insurance companies for verification of benefits.
  • Answered phone calls from doctor s offices and made sure every patient was well taken care of while in our care.
  • Attend to patients in the areas of admission, discharge, payment planning, insurance information and directing phone calls.
  • Received and made out-going phone calls to help in problem resolution with members, providers, and health plan employees.
  • Answer incoming phone calls and redirect them to the correct department or inform them of their appointment times and locations.
  • Take phone calls/faxes from other facilities for area patients needing infusions/transfusions or lab appointments in the Outpatient procedure department.
  • Answered phone calls from patients and answered any registration questions and transferred to other departments or employees when necessary.
  • Answer phone calls and create statistics and data reports; schedule appointments and call insurances for authorization and benefits.
  • Make phone calls to obtain and verify information, work with office equipment such as copiers, and file paperwork
  • Scheduled appointments, checked in patients, appointment reminder phone calls, and calculated bill totals upon patient checkout.
  • Answered phone calls from the public and other areas of the hospital in a friendly and helpful manner.
  • Answered up to five phone calls at a time for scheduling, appointment questions, and insurance corrections.
  • Receive phone calls from outside physicians wanting to transfer their patients to University and facilitate their transfer.
  • Answered phone calls, assisted patients and families with patient account inquiries and point of service collections.
  • Position also requires fielding over 100 phone calls per day addressing patient questions and/or scheduling medical appointments.

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13. Surgery

high Demand
Here's how Surgery is used in Patient Access Representative jobs:
  • Obtained all necessary documentation prior to surgery such as proof of identification, copy of insurance and required insurance referrals.
  • Collect completed and accurate financial data during the intake process to ensure appropriate financial responsibility for surgery and self-pay patients.
  • Explained hospital procedures and provided compassionate emotional support to family members facing emergencies, including emergency surgery and/or death.
  • Experience in Various different departments Emergency Department, Kids Pediatrics, Labor and Delivery, Medical Imaging and Outpatient Surgery
  • Ensured daily insurance verification/authorizations were obtained for all Inpatient, Observation and Day Surgery patients.
  • Obtained surgical authorizations; prepared, reviewed and issued self-pay and cosmetic surgery invoices.
  • Schedule and confirm all Pediatric surgery and follow-up appointments in scheduling database system.
  • Collaborate with physicians/office to ensure a seamless process for ambulatory surgery procedures.
  • Provided registration assistance to Pulmonary, Surgery, Neurology and Cancer Clinics.
  • Coordinated meetings for Professor of Surgery / Director of Surgical Residency Program.
  • Received inbound calls to set-up appointments for Consultations and Oral Surgery procedures
  • Verified benefits and eligibility of insurances for all surgery scheduled patients.
  • Coordinated appointments and surgery dates with physicians, laboratories and radiology.
  • Implemented fluid communication protocol for surgery patients from Mountain View Orthopedic.
  • Developed improved patient check-in flow process for Outpatient Day Surgery department.
  • Interview patients and register for surgery or emergency medical services.
  • Registered patients for appointments, ancillary services and outpatient surgery.
  • Coordinate transportation for procedure appointments with the surgery center.
  • Completed daily pediatric surgery schedule and verified authorization requirements.
  • Obtained benefits and authorizations for Same Day Surgery procedures.

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14. Computer System

high Demand
Here's how Computer System is used in Patient Access Representative jobs:
  • Registered patients for hospital services by entering data into a computer system specially designed to ensure confidential personal and financial information.
  • Recorded all incomplete admissions/registrations, notified patients of co-payments, deductibles or deposits needed and documented in computer system.
  • Collected co-payments and other patient liabilities and entered the financial and admissions data into the hospital information computer systems.
  • Maintained multiple EPIC computer system hospital work queues to correct registration patient information to ensure proper automated hospital billing.
  • Enter and/or update all required data in multiple hospital computer systems to activate accounts and notify appropriate departments.
  • Accessed verified patient information into computer system and collected all demographic and insurance information and consents for treatment.
  • Input patient demographics and basic payer information into computer system; updating information as necessary when booking appointments.
  • Entered all demographic into computer system, called insurance companies and verified eligibility for mental health patients.
  • Obtain and verify current insurance information and correct demographics and entering the information into our computer system.
  • Entered patient data in Epic computer system and thoroughly documented any incomplete registrations per regulations prescribed.
  • Process patients in computer system after interviewing insurance information as well as demographic information with patients.
  • Document customer inquiries, issues, transactions and other relevant information into department computer system.
  • Confirmed that all required registration documentation were obtained and recorded into facility computer system.
  • Perform registration, scheduling activities and use hospital computer systems to verify enter data.
  • Greeted patients and their caregivers and recorded pertinent information into our computer system.
  • Obtain necessary personal and financial information and enter data accurately into computer system.
  • Obtain necessary demographic and insurance information and enters data into department computer system.
  • Ensured all required registration documentation is obtained and recorded into facility computer system.
  • Validate demographics and financial information obtained from patients and input into computer system.
  • Documented complete patient/physician demographic, insurance, and medical information into computer system.

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15. Hipaa

average Demand
Here's how Hipaa is used in Patient Access Representative jobs:
  • Trained and implemented HIPAA to ensure that patient information was communicated confidentially, accurately, effectively, and efficiently.
  • Maintained confidentiality of patient information and provided awareness of rights as determined by HIPAA regulations and MLH policy.
  • Obtain signature of patient/family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
  • Maintain a sanitary environment, and maintain patient confidentiality in accord with hospital policy and HIPAA guidelines.
  • Educated and enforced HIPAA Privacy Rights while promoting confidentiality and safety when interviewing patients regarding sensitive information.
  • Reviewed patient's identification against insurance provider demographics, while maintaining strict confidentiality and HIPAA protocols.
  • Provided exceptional customer service, while maintaining a professional image and following HIPAA regulations and confidentiality.
  • Verified patients' insurance eligibility, benefits and authorizations while following all HIPAA regulations and policies.
  • Collected patient financial information for billing purposes* Maintained accurate patient records while maintaining HIPAA guidelines.
  • Verified patient information and insurance coverage with confidentiality & respect as per HIPAA guidelines.
  • Maintain patient confidentiality and information to ensure privacy according to HIPAA guidelines.
  • Maintained patient confidentiality in accordance with hospital policy and HIPAA requirements.
  • Fax clinical information to insurance providers following HIPAA guidelines and standards.
  • Adhere to university policy and HIPAA guidelines when releasing patient information.
  • Followed HIPAA privacy procedures when using and/or disclosing protected health information.
  • Maintain strict confidentiality in accordance with HIPAA regulations and Company policy.
  • Complete documentation according to all regulatory agencies, including HIPAA.
  • Maintain confidentiality per HIPAA guidelines in regard to patient information.
  • Maintained patient medical information security according to HIPAA regulations.
  • Maintained proper documentation of patients in compliance to HIPAA regulations

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16. Radiology

average Demand
Here's how Radiology is used in Patient Access Representative jobs:
  • Obtained demographic information, insurance coverage and verified accurate information with patients in the ER, central registration and radiology departments.
  • Scheduled for Radiology, Mammography and Women's Center, Verified patient information and Insurance Authorization, Prepared weekly assignment schedule.
  • Research and reconcile incorrect payment for improper reimbursement Registered and verified benefit for OP Radiology and Surgery scheduled patients.
  • Provided courteous and timely service to patients to ensure customer satisfaction and timely registration for outpatient radiology procedures.
  • Registered incoming patients into the hospital for radiology testing or into the emergency department.
  • Scheduled all outpatient radiology testing for ancillary departments as well as off-site facilities.
  • Registered patients into the laboratory and radiology departments at multiple Stanford locations.
  • Coordinate Radiology exams with labs and prevent overlapping of correct appointments.
  • Submitted orders for laboratory, radiology, cardiac and vascular procedures.
  • Schedule radiology and diagnostic outpatient imaging exams for patients and physicians.
  • Contacted patients daily for upcoming appointments in the Radiology department.
  • Ensured that patients received procedural instructions for all radiology appointments.
  • Process and verify all inpatient and emergency department radiology orders.
  • Registered patients for all outpatient procedures including radiology and laboratory.
  • Upload external radiology films/disks to internal system for research/consultation purposes.
  • Scheduled radiology procedures for technicians to maintain efficient work flow.
  • Worked under minimal supervision scheduling radiology and surgical procedures.
  • Scheduled appointments for all outpatient/and add on radiology procedures.
  • Assisted with testing procedures and equipment with Radiology Technician.
  • Verified benefits and obtained authorization for radiology imaging.

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17. Hippa

average Demand
Here's how Hippa is used in Patient Access Representative jobs:
  • Perform secretarial/clerical duties, utilizing knowledge of medical terminology and hospital, clinic, and some laboratory procedures while maintaining HIPPA.
  • Assisted emergency department personnel with patient services and educated patient on HIPPA practices/notices, obtaining signatures, documentation of services rendered.
  • Entered demographic, clinical, and financial information into the electronic health record system MedHost and ensures confidentiality via HIPPA regulations.
  • Verify eligibility and benefit status while maintaining proper privacy protocols and patient information protection as stated under HIPPA.
  • Resolved diverse patient issues while maintaining strict confidentiality of sensitive information in accordance to HIPPA guidelines.
  • Register specimens*Medical BillingSkills Used*First impressions (customer service)*HIPPA*Microsoft word/excel*Electronic medical records*CPR training*Insurance coverage
  • Maintained and promotes strict confidentiality concerning health information in accordance with HIPPA guidelines.
  • Maintain protected health information in accordance with HIPPA privacy guidelines and regulations.
  • Prepare and distribute all required patient informational material while maintaining HIPPA guidelines.
  • Provide HIPPA confidentiality policy notice to patients, obtain documentation signature.
  • Maintained privacy and confidentiality of patient information according to HIPPA guidelines.
  • Provided medical information to area hospitals according to HIPPA guidelines.
  • Position required observance of confidential patient information following HIPPA guidelines.
  • Maintain HIPPA and other medical regulatory requirements/Training and Development Courses
  • Ensured HIPPA regulations and patient Medicare compliance with federal requirements
  • Entered all patient demographics Filed Insurances Practiced patient privacy-HIPPA
  • Follow all HIPPA regulations to ensure patient confidentiality.
  • Obtained e-signature for HIPPA and financial Responsibility Agreements.
  • Maintain patient confidentiality in compliance with HIPPA regulations.
  • Assured all confidentiality information via HIPPA regulations.

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18. Medicaid

average Demand
Here's how Medicaid is used in Patient Access Representative jobs:
  • Obtained Medicare/Medicaid/Commercial Insurance Prior Authorizations for Outpatient Procedures.
  • Developed knowledge of Medicare/Medicaid regulations.
  • Work in coordination with Medicaid Eligibility Program Representatives, to identify patients without insurance or under insured and provide appropriate assistance.
  • Verified patients' insurance information by entering Medicaid Website and other insurances websites or called companies for clarification of payment.
  • Completed all applications for commercial insurance companies, Medicare and Medicaid Programs for clinicians and facility to ensure network inclusion.
  • Communicated with Case Management, Patient Financial Services and Self Pay/Medicaid eligibility team and various other departments when appropriate.
  • Processed collections and insurance claims, including Worker's Compensation, auto insurance, private insurance and Medicare/Medicaid.
  • Educated eligible applicants about Medicaid managed care and how to access benefits in a managed care environment.
  • Secure medical necessity check/verification in accordance to Medicare and Medicaid as well as many other insurances.
  • Conduct intensive screening of all Medicare, Medicaid and managed care patients for provider service eligibility.
  • Worked with Medicare, Medicaid and private insurance providers to verify eligibility and benefits of patients.
  • Secured medical necessity checks and verification in accordance with Medicare and Medicaid regulations and guidelines.
  • Perform any adjustments or secondary billing for open balances with Medicaid and commercial insurance carriers.
  • Obtain and verify insurance eligibility for Medicare, Medicaid, and other commercial insurance.
  • Complete financial review for patients including medical necessity for Medicare and Medicaid Compliance requirements.
  • Communicate with Patient Financial Services for Self Pay patients about Medicaid eligibility when appropriate.
  • Provided assistance to eligible individuals with information about Medicare/Medicaid and other related health insurance.
  • Verified and documented all necessary forms have been signed to include Medicaid eligibility.
  • Interview patients or their representatives to identify eligibility for medicaid or Government aid.
  • Gained hands-on experience in Medicare/Medicaid and commercial insurance processes, billing and questionnaires.

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19. Patient Accounts

average Demand
Here's how Patient Accounts is used in Patient Access Representative jobs:
  • Register patients*Schedule appointments*Prepare charts*Pull orders*Discharge patient accounts*Perform electrocardiogram *Seat patients for treatment**BLS Certified
  • Record insurance information to maintain data through the referral/insurance verification process and communicate insurance information to clinical staff and patient accounts.
  • Captured patient demographic and financial information to ensure accuracy and facilitate the timely and accurate billing of patient accounts.
  • Gather patient/parent demographics and correctly create a patients account or update existing patient accounts with updated demographics including insurance.
  • Interviewed patients to obtain demographic, financial and insurance information required for billing and collecting payments on patient accounts.
  • Maintained accurate patient information within confidential patient accounts and electronic medical records in compliance with national HIPAA standards.
  • Collected personal and billing information when registering patient, documents insurance coverage and authorizes information in Patient Accounts.
  • Analyzed patient accounts and evaluated financial data to reflect actions taken regarding accounts to maximize reimbursement.
  • Obtain, verify, and identify complete and accurate demographic information regarding patient accounts.
  • Maintain and distribute information to ensure timely and accurate processing of patient accounts.
  • Audited all patient accounts for accuracy and verified medical necessity for procedures performed.
  • Obtained financial and demographic as well as insurance information pertaining to patient accounts.
  • Maintained returning patient account information as well as accurately creating new patient accounts.
  • Interviewed patients to establish patient accounts and obtained necessary signatures for consents.
  • Reviewed and coordinated provider schedules and resolved problems relevant to patient accounts.
  • Verified insurance coverage, and entered any new information into patient accounts.
  • Balanced patient accounts prior to discharge Financial counseling collecting patients demographics.
  • Update demographic and insurance information to help maintain accurate patient accounts.
  • Reviewed patient accounts regularly to determine if patients with outstanding accounts !
  • Verified insurance coverage and correctly added to patient accounts.

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20. Scheduling Appointments

average Demand
Here's how Scheduling Appointments is used in Patient Access Representative jobs:
  • Utilized scheduling software to perform a variety of actions including scheduling, canceling or rescheduling appointments for patients.
  • Perform various administrative duties, including scheduling appointments for examinations in hospital clinics.
  • Maintain an organized patient flow by scheduling appointments based on predetermined appointment times.
  • Maintained an efficient system for scheduling appointments for clients in accordance agency procedures.
  • Perform a variety of actions including scheduling, canceling or rescheduling appointments.
  • Provide assistance to patients by scheduling appointments for specialty physicians.
  • Coordinated with physician's staff on patient concerns/scheduling appointments.
  • Helped check patients out and schedule new appointments, schedule follow up appointments, and assisted with rescheduling appointments as needed.
  • Provided exemplary customer service through scheduling appointments and entering appointment date and times into EPIC with a high rate of accuracy.
  • Respond to patient's questions and needs by editing, canceling and re-scheduling appointments as necessary according to clinic protocols.
  • Assist with filing, phones, scheduling appointments, collection of monies, faxing and creating new patient files.
  • Assisted with standard administrative responsibilities, such as answering phones, making copies, scheduling appointments and maintaining supplies.
  • Evaluated billing accounts to determine if customers needed to speak with a financial counselor prior to scheduling appointments.
  • Manage the scheduling process for Out-patient Services in clinic including scheduling and rescheduling appointments, assessing block times.
  • Assist patients with scheduling appointments, placing refill medication requests and test/order requests and documenting messages for physicians.
  • Perform medical clearance including case presentation, patient preparation, gathering and loading records, and scheduling appointments.
  • Greet patients and answer telephone requests for medication refills, referrals, booking, and rescheduling appointments.
  • Assist with patient scheduling on an as needed basis as well as canceling and rescheduling appointments.
  • Reschedule or cancel appointment per office or patient request* Assist other departments with scheduling appointments as needed
  • Provide patients with efficient and pleasant encounter when checking in and/or scheduling appointments for services.

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21. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Patient Access Representative jobs:
  • Provided financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements.
  • Prepare estimates for patient insurance liability, calculate advance payment requirements and informs patients or acceptable payment arrangements.
  • Organize payment arrangements with patients or guarantors, collects patient valuables and any deposit/co-payments required upon admission.
  • Worked with patients for reasonable payment arrangements and assist gathering financial information for the financial counselors.
  • Collected appropriate payments and managed accounts through payment arrangements or counsel patient on financial assistant options.
  • Coordinate with patient or responsible party to establish payment arrangements and collect appropriate co-payments.
  • Establish payment arrangements with the patient and document appropriately in the practice management system
  • Facilitate payment arrangements with patients/referring them if needed to our billing department.
  • Collected patient co-pays/deductibles and set up payment arrangements when needed.
  • Collected co-payments; discussed payment options and payment arrangements.
  • Scheduled payment arrangements and negotiated transactions with higher management.
  • Educate families on individual benefits and payment arrangements.
  • Performed upfront collections and made payment arrangements.
  • Collected and/ arrange payment arrangements.
  • Handled high collections quotas: Co-pay, deductible, OB packages, payment arrangements and self-pay accounts.
  • Establish payment arrangements; discuss payment options, post payment and memos in account.
  • Assist patients with payment arrangements on accounts that don t qualify for financial programs.
  • Collect on all patient liabilities by establishing payment arrangements, and discussing payment options.
  • Applied for insurance for indigent patients, payment arrangements, charity, etc.
  • Educate patients on their payment options from the charity application to payment arrangements.

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22. Front Desk

average Demand
Here's how Front Desk is used in Patient Access Representative jobs:
  • Complete all front desk functions efficiently and professionally including appointment management, referral authorization, patient registration and telephone management.
  • Registered patients for clinic appointments, received clinic co-payments, prepared paperwork for future clinic appointments and rotated front desk responsibilities
  • Obtain Demographic Billing Information Insurance Verification, Pre-Authorization and Pre-Certification worked front desk setting patients appointments.
  • Operated front desk, registering patients for emergency triage and directing visitors/contractors to areas within hospital.
  • Handled all front desk responsibility and answered incoming calls to establishment.
  • Front Desk Manager / Administrative Assistant / Marketing Coordinator
  • Front desk/scheduler/authorization for Out Patient Physical Therapy.
  • Front desk duties, including handling multiple phone lines, ordering interpreters and utilizing interpreter phone, insurance verification and authorizations.
  • Supervised the Access Center and Main Center Front Desk; covered front desk as receptionist and appointment clerk during staff shortages.
  • Assist with front desk duties as needed, which includes balancing, verifying and cashing out at end of day.
  • Monitored and improved cash collections, working with corporate billing to maintain effective front desk key services were followed.
  • Perform duties related to front desk operations which include patient registration, patient check-in, payment receipt and accounting.
  • Scheduled all appointments for 7 doctors, scans and other tests, obtain referrals, front desk backup, billing
  • Assist in customer service dept, fill in for front desk receptionist, copy, fax when needed.
  • Register patients and schedule procedures/file clerk* Front desk check in and out duties, collect co-pays, referrals.
  • Front desk reception and responsible for physician orders and head nurse requests of facility transfers and bed changes.
  • Verified insurance information, data entry, general front desk/office duties, such as faxing and copying.
  • Front desk, patient registration, keep up files for patient services, answering busy phone line.
  • Registered patients swiftly at the emergency room front desk, as well as bedside with strict confidentiality.
  • Greeted patients and their families at front desk triage window, as well as in patient rooms.

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23. Clinical Staff

average Demand
Here's how Clinical Staff is used in Patient Access Representative jobs:
  • Received compliments, feedback, or suggestions about providers/clinical staff and services rendered during patient-centered rounding and follow-up for service recovery.
  • Scheduled meetings with clinical staff, developed agendas, and presented crucial information that could have negatively impacted organization financially.
  • Provided clerical support interacting with clinical staff calling doctor offices to confirm appointments and secure patient orders for surgery.
  • Scheduled initial and follow-up appointments with consumers; maintained appointment schedule of agency physicians and clinical staff.
  • Registered patients admitted via ambulance to ensure a timely transfer of information to clinical staff.
  • Coordinated bereaving families with clinical staff for respectful deliverance of medical updates of critical patients.
  • Collaborate with clinical staff and assist with various documentation requirements, within established deadlines.
  • Promote teamwork and maintain professional relationships with clinical staff to coordinate patient care seamlessly.
  • Display effective communication between clinical staff members/medic personnel and compassion for all patients.
  • Communicated daily with diverse patient population, physicians, and clinical/nonclinical staff.
  • Collaborated closely with clinical and non-clinical staff in developing patient information.
  • Work with clinical staff to coordinate proper documentation of patient information.
  • Coordinated communication between rendering physicians, clinical staff and patients.
  • Provided documentation and relayed all necessary messages to clinical staff.
  • Collaborated with clinical staff regarding immediate action issues.
  • Worked closely with medical/clinical staff, patient interaction.
  • Communicate necessary information to physician/clinical staff.
  • Work collaboratively with clinical staff.
  • Conducted frequent department rounds to identify potential areas of concern/needs of clinical staff, patients, family members, and visitors.
  • Served as a liaison between the PAC, clinical staff, administrative staff, and patients to optimize patient experience.

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24. Medical Staff

average Demand
Here's how Medical Staff is used in Patient Access Representative jobs:
  • Verified medical insurance, obtained prior authorizations for procedures, input outpatient and inpatient orders for medical staff.
  • Communicate between patients and medical staff Collect information from patients and provide information about facility Medical Secretarial Duties
  • Collected and reported data on patient encounters Developed informational materials for patients and medical staff.
  • Collaborated with medical staff and family members to keep patient documentation updates and completed.
  • Assisted Medical Staff as needed & provided customer service to internal and external customer
  • Documented patient, medical staff and ancillary department complaints on formal incident report.
  • Worked directly with department medical staff communicating patient needs and ensuring patient satisfaction.
  • Facilitate communication between patients and doctors, medical staff and administrative staff.
  • Facilitated communication between medical staff, patients, insurance, and finance departments
  • Communicated with various medical staff to schedule necessary medical appointments for patients.
  • Preform daily responsibilities such as properly communicating with patient and medical staff.
  • Communicate both internal and external to surrounding hospital medical staff.
  • Coordinated communication between patients, medical staff, insurance providers.
  • Relay clinical information from referrers to licensed medical staff.
  • Register patients*Verify insurances*Process phone requests*Assist the medical staff where needed
  • Alleviated impediments for medical staff.
  • Place chart in designated area for medical staff.- Collect payment for services according to office policy; provide receipt to patient.
  • Worked with the public, patients, employees, and medical staff while working in a fast paced, intense environment.
  • Collaborated with Doctors, nurses and other medical staff in a fast paced emergency department to provide fast care for patients.
  • Translated and interpret medical information from medical staff to patients in Spanish, assisted Spanish speaking patient with medical forms.

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25. Registration Process

average Demand
Here's how Registration Process is used in Patient Access Representative jobs:
  • Coordinated all ER and outpatient admission and registration process including obtaining and recording all pertinent patient demographics and financial information during intake
  • Coordinate all ER, outpatient admission and registration processes by verifying patient demographics, insurance eligibility ensuring forms are signed correctly.
  • Explain registration process to patients, obtained required signatures, assist with coordination of patient discharge, Verify patients eligibility.
  • Communicated with patient and/or patient families during registration process to obtain accurate demographic information and inform patients of financial responsibility.
  • Assisted patients with the hospital registration process which included verification of insurance coverage and obtaining authorizations from insurance companies.
  • Assessed patient understanding of the registration process to determine appropriate responses to inquiries and communicated information as needed.
  • Interview patients to obtain information necessary to complete registration process while maintaining accuracy, integrity, and confidentiality.
  • Utilized courteous and professional telephone techniques while obtaining patient demographics and insurance information to complete the registration process.
  • Maintained confidential hospital database relative to patient data received during registration process to ensure accurate verification and reporting.
  • Acquired all insurance and demographic information necessary to complete the registration process while identifying any possible errors.
  • Interviewed and gathered complete and accurate data to complete the registration process accurately, efficiently and expeditiously.
  • Assisted patients in the registration process by updating patient information and getting applicable paperwork signed.
  • Verified patients' insurance information and obtained necessary authorizations and/or approvals during the registration process.
  • Led the design and implementation of an electronic distribution method for manual registration processing.
  • Accelerated registration process 16% by consolidating duplicate registration procedures of the team.
  • Performed registration process of acutely sick patients in fast paced emergency department environment.
  • Completed all necessary documentation during the registration process emphasizing completeness and accuracy.
  • Obtained necessary demographic and financial info in order to complete registration process.
  • Maintain professionalism while obtaining necessary documents and signatures during the registration process.
  • Completed registration process for new patient in the emergency and maternity departments.

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26. Health Care

average Demand
Here's how Health Care is used in Patient Access Representative jobs:
  • Process registration functions for patients entering the health care organizations and securing all information necessary for internal operations.
  • Reviewed medical documentation and consulted with health care providers when documentation is unclear/inadequate for coding/billing purposes.
  • Confirm patient eligibility for health care coverage and clarify any managed health care arrangements.
  • Developed new territory while launching a comprehensive education program to health care professionals.
  • Received appropriate documents from patients for eligibility of certain health care programs.
  • Compiled patient's information to determine specific health care requirements.
  • Verify required medical paperwork is accurate before providing Health Care
  • Place PICC lines, PIV's and provide related services for hospitals and health care facilities in the Northern California region.
  • Integrated multiple types of health care software to facilitate a smooth patient experience while maintaining accuracy, confidentiality, and professionalism.
  • Document pertinent patient information and all account work activity in the appropriate systems dictated by the health care facility and Company.
  • Exercised good judgment and serve as a liaison between patients, physicians and all other participants of the health care team.
  • Maintained industry standard of 5% or less for telephone call abandonment rate per month for Unity Health Care, Inc.
  • Utilize computer technologies and software programs to generate hospital reports; in addition, distribute reports to health care professionals.
  • Request necessary forms or email address to download forms needed for the health care provider to apply for prior authorization.
  • Maintain knowledge of community services and resources available to patients and refer patients to appropriate health care services or resources.
  • Track, analyze and develop response strategies to health policies in health care reform; submit and/or present testimony.
  • Serve as liaison and advocate between the patient and the clinic to facilitate the patient s health care experiences.
  • Utilize empathetic and compassionate communication with patients and families to help them navigate through their home health care needs.
  • Stepped up to volunteer medical coding and insurance expertise as Health Care Economics contact to cardiac reimbursement line customers.
  • Performed as a resource and trainer for new staff, peers and other members of the health care team.

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27. CPT

average Demand
Here's how CPT is used in Patient Access Representative jobs:
  • Contacted insurance companies for patient billing operations including knowledgeable in ICD-10, CPT, online insurance eligibility/authorizations, and scheduling diagnostic/specialty referrals
  • Determine appropriate CPT codes for billing purposes period utilizing medical terminology
  • Recognized and utilized ICD-9/CPT codes to identify correct procedures.
  • Enter the ICD-9, CPT04 code, rendering provider, referring, and assisting provider as designated by the Medical Coder.
  • Carried out functions adhering to the Medicare Compliance Checker guidelines, while being familiar with the CPT & ICD-9 coding system.
  • Use CPT Codes for cancer diagnosis, medical terminology, communicate with other Physician offices for patient referrals and medical records.
  • Verify insurance coverage for patients, collect co-payments, key in all charges for visits using CPT & ICD9 codes.
  • Interpreted medial reports to apply appropriate ICD-9, CPT 4 and HCPCS codes for procedures and billing compliance and processing.
  • Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
  • Used CPT & ICD-9 codes on a daily, also coordinated with the management team concerning financial and data operations.
  • Assign different corresponding codes to make sure that a medical facility is accurately billed using CPT and ICD codes.
  • Bill and Coding using ICD 9 CPT Patient registration and verifying insurance Responsible for entering demographic information in database.
  • Worked closely with physicians and office staff to obtain clinical information and CPT codes to obtain authorization for treatment.
  • Experience in insurance verification, third-party health care coverage, CPT and ICD-9 coding, knowledge of medical terminology.
  • Initiate request for prior authorizations and point of contact for clinical information, providing appropriate ICD-9 and CPT codes.
  • Schedule Patients, Coordinate Ancillary Departments Schedules, Verify Physician Orders, CPT vs. ICD-9 codes for Medicare Compliance.
  • TAR, Authorizations, Eligibility, Verification, and Payer processing including ICD-9, CPT, and Coding.
  • Managed Chart completion, (ICD-9 and CPT coding and abstracting) Patient admission and patient information privacy/security.
  • Quoted ICD9's and CPT's codes for patient procedures, and exams from Dr's scripts and referrals
  • Registered patients, collected payments, verified insurance, ICD-9 and CPT coding, closed cash drawer daily.

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28. Meditech

average Demand
Here's how Meditech is used in Patient Access Representative jobs:
  • Register patients by collecting demographic information from patient and update any information that may have changed in MediTech system if necessary.
  • Utilized MediTech and other specialized mainframe-based account tracking applications.
  • Collaborated with Information Technology to facilitate MEDITECH system conversion.
  • Operated MediTech and ProMed programs efficiently.
  • Collect and validate patient demographics, insurance information, and advanced directives to enter into MEDITECH system.
  • Developed and built MEDITECH Community Wide Scheduling (CWS) dictionaries.
  • Enter physicians written orders into MediTech as per script.
  • Register patient in MediTech via phone call.
  • Attained MEDITECH Super User status.
  • Welcomed patients and accurately entered their information within the Meditech Electronic Record Management system.
  • Pre-registered patients into MediTech and MedHost programs for evaluation with the medical center.
  • Scheduled and coordinated inpatient and outpatient procedures utilizing IDX and Meditech software.
  • Registered patients within emergency room and directed admissions, utilizing Meditech system.
  • Verified health insurance coverage for scheduled appointments using company websites and Meditech.
  • Research eligibility information online and update the hospital Meditech system.
  • Key participant in Meditech 6.0 admission upgrade and implementation.
  • Collect patient demographic information into Meditech.
  • Entered patient demographics into Meditech system.
  • Register all patients that come through the ER, verify all information on Meditech update information on patient's records.
  • Registered patients using Meditech and Epic EMR programs in the Emergency Department, Out Patient Imaging, and Main Registration.

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29. Hospital Policies

average Demand
Here's how Hospital Policies is used in Patient Access Representative jobs:
  • Scheduled appointments and provided information regarding enrollment eligibility; hospital policies, procedures to patients, family members and staff.
  • Interviewed patients to gather demographic information, explain hospital policies, financial responsibilities, hospital privacy information and patient rights.
  • Performed operational functions for hospital: admitted patients, provided information to patients regarding hospital policies and procedures, etc.
  • Conducted patient and guarantor interviews to verify insurance benefits, explain hospital policies, and collect required signatures and documents.
  • Make decisions on difficult admission cases and explain hospital policies to patients ineligible for admissions into certain financial programs.
  • Conducted patient interviews, explained hospital policies and discussed financial responsibilities of patient according to their health care provider.
  • Maintained confidentiality of all patient and company information in accordance with HIPAA regulations and Children's Hospital policies.
  • Collected all patient responsible balances prior to delivery of service and applied hospital policies regarding financial services.
  • Scheduled appointments with Patients and Physicians for various medical procedures that coordinated with Hospital policies and requirements.
  • Obtain all preliminary information required for admission, in accordance with all regulations and hospital policies.
  • Explain hospital policies pertaining to financial responsibility, privacy policies and financial assistance programs.
  • Complied with hospital policies and procedures and adhered to government regulations.
  • Collect accurate patient information and inform patients of system hospital policies.
  • Explained hospital policies and procedures to patients and obtained required signatures.
  • Assisted customers with explaining all hospital policies and obtained required signatures.
  • Conduct patient/guarantor interviews, explained hospital policies, financial responsibilities.
  • Maintain confidentiality, with complete understanding of hospital policies.
  • Informed patients/family members of hospital policies and procedures.
  • Educate parents/guarantor on hospital policies and financial responsibilities.
  • Conducted patient interviews and explained all hospital policies.

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30. Financial Assistance

low Demand
Here's how Financial Assistance is used in Patient Access Representative jobs:
  • Work effectively with patients and their families through financial counseling, collecting co-pays and deductibles along with providing financial assistance education.
  • Coordinated communication between patients, family members, medical staff and other agencies that provide services related to financial assistance.
  • Coordinate and responsible for patient registration for initiation of legal medical record and financial data and offers financial assistance information.
  • Determined patient eligibility for financial assistance programs, counseled patient on financial responsibilities, negotiated discounts, and collected fees.
  • Addressed the benefits and application procedures of financial assistance by referring non-insured patients to apply for financial assistance.
  • Assisted patients with eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
  • Completed all applications for self- pay patients to include transitioning to financial counselor to complete financial assistance.
  • Provide financial counseling Collecting co-pays and deductibles and/or providing financial assistance education to patients and their families.
  • Collected patient demographic and contact information including any insurance coverage or financial assistance policies for qualifying patients.
  • Verified insurance benefits, Assisted patients in need of financial assistance and/or referral to financial advocate.
  • Provided financial assistance to patients regarding insurance benefit choices, provisions, and out-of-pocket liabilities.
  • Executed in-depth knowledge of guidelines/regulations required to complete applications for families needing financial assistance.
  • Provide patient with necessary information, pertaining to financial assistance and local resources.
  • Collect documentation and analyze information for approval of supplemental financial assistance.
  • Provide Medicaid and Financial Assistance Applicants with appropriate financial assistance information.
  • Exceeded Financial Assistance accuracy guidelines as determined by bi-annual audits.
  • Provided self-pay patients coverage options and screened for financial assistance.
  • Ensured patients completed and understood HIPAA and financial assistance information.
  • Collected co-payments, and informed patients of financial assistance opportunities.
  • Educate patients on financial liabilities and appropriate financial assistance programs.

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31. Staff Members

low Demand
Here's how Staff Members is used in Patient Access Representative jobs:
  • Provide billing information to staff members and provide financial counsel within established parameters to patients with outstanding balances.
  • Conferred with physicians, nursing, housekeeping, transport and other staff members to coordinate and schedule admission of patients.
  • Received recognition from patients as well as from Outpatient Services staff members for providing a warm, comfortable atmosphere.
  • Train new staff members on the details of scheduling and the day to day occurrences in our office.
  • Maintained heavy incoming e-faxes by applying them to relevant patient charts and assigning them to relevant staff members.
  • Uphold effective working relations with co-workers and other hospital staff members in order to insure work flow effectiveness.
  • Act as a troubleshooter regarding all questions or problems by providers and staff members regarding patient s account.
  • Handled patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Input patient personal and insurance information in the computer and delivered charts to appropriate staff members.
  • Monitor the EPIC in basket and route calls and patient concerns to the appropriate staff members.
  • Relayed information between patients and other staff members, and provided them with updates as needed.
  • Provided daily support, trained and mentored new hires as well as existing staff members.
  • Served as a primary source of communication with patients as well as staff members.
  • Greeted patients and families; directed visitors them to relevant locations and staff members.
  • Coordinate with patients, physicians, and staff members to get patients scheduled effectively.
  • Collaborated and communicated with staff members across multiple service lines to perform essential duties.
  • Interacted with patients, physicians and staff members via telephone, providing exceptional customer care
  • Serve as the administrative interface for patients and the physician office staff members.
  • Trained new staff members in all required job duties of the ED Registrar.
  • Assisted other staff members with other duties such as filing/faxing/data basing as needed.

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32. Outpatient Procedures

low Demand
Here's how Outpatient Procedures is used in Patient Access Representative jobs:
  • Register patients for inpatient/outpatient procedures and emergency room services by collecting demographic, employment and insurance information.
  • Assisted patients in registering for outpatient procedures and accurately recording necessary demographic insurance and financial information.
  • Register any outpatient procedures requested by the Nurse Practitioner or Physician, collect patient financial responsibility.
  • Verified that outpatient procedures and diagnoses are appropriate for Medicare Medical Necessity according to Medicare guidelines.
  • Registered patients for inpatient and outpatient procedures, ensuring all information was accurate and current.
  • Collaborate with patients to ensure awareness and understanding of all outpatient procedures and instructions.
  • Verify insurance eligibility of members and participating status of provider inpatient and outpatient procedures.
  • Registered patients for outpatient procedures in an accurate, professional and timely manner.
  • Supported a high-volume inbound call center by coordinating patient appointments and outpatient procedures.
  • Verified health insurance coverage and obtained authorization for inpatient admissions or outpatient procedures.
  • Performed administrative tasks to ensure patients were correctly registered for inpatient/outpatient procedures.
  • Rotate between scheduling outpatient procedures and registering patients for up coming appointments.
  • Schedule and register outpatient procedures and testing including Emergency Department procedures.
  • Registered patients for outpatient procedures, laboratory testing and emergency treatment.
  • Register patients for seven different outpatient facilities for all outpatient procedures.
  • Speak to insurance companies to receive authorization for outpatient procedures.
  • Schedule all outpatient procedures, collect and ensure insurance authorization.
  • Obtain authorizations from commercial and government insurance for outpatient procedures.
  • Registered patients for hospital admission, observation and outpatient procedures.
  • Scheduled patients for outpatient procedures and physician ordered tests.

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33. Outpatient Clinic

low Demand
Here's how Outpatient Clinic is used in Patient Access Representative jobs:
  • Obtain demographic and insurance information for preregistration/registration on all patients for over 13 outpatient clinics.
  • Worked in assigned outpatient clinics as a replacement for vacant registrar positions.
  • Worked in pediatric Orthopedic & Neurology outpatient clinic.
  • Provided financial counseling functions for outpatient clinic visits to ensure patients and family members receive quality, timely and courteous service.
  • Updated medical records for each patient on a daily basis in preparation for their physician visit in all Outpatient Clinics.
  • Facilitate urgent patient transfers from outside hospitals, long term care facilities, and outpatient clinics.
  • Assisted in the coordination of admission of patients to private clinic or outpatient clinic.
  • Provided exceptional customer support by phone and in person in the outpatient clinic setting.
  • Ensured and reviewed all demographic data for outpatient clinic visits.
  • Served as a substitute when needed to 13 Outpatient Clinics.
  • Register patients for outpatient clinic/Schedule Patients for Out Patient Clinic.
  • Collected monies from patients for outpatient clinic services rendered.
  • Prepare and submit outpatient clinic vouchers for billing.
  • Float to several outpatient clinic locations.
  • Register patients at outpatient clinic sites.
  • Coordinated Operating Room surgical schedule and Outpatient Clinic schedule with MD and staff post-operative follow up care Maintained Vascular Access Database
  • Call Center duties included being responsible for performing appointment pre-registration, financial counseling functions for outpatient clinic visits.
  • provided Hospital, outpatient clinic, rehabilitation unit and other services.
  • Schedule appointments for outpatient clinics, verify insurance information for financial clearance Registers patient for the clinic and emergency room.
  • Provide frontline customer service to patients visiting the facility for Outpatient Clinic Services.

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34. Icd-9

low Demand
Here's how Icd-9 is used in Patient Access Representative jobs:
  • Screened registration data by obtaining diagnosis or ICD-9 codes, updated or modified health insurance for accurate eligibility and benefit verification.
  • Apply appropriate ICD-9 codes to paperwork following completion of procedures for appropriate insurance billing
  • Assigned appropriate ICD-9/10 codes as required to verify Medicare medical necessity.
  • Confirmed encounter forms sent out by physicians after a patient's visit and entered ICD-9 codes into BICS for billing purposes.
  • Enter ICD-9 codes to ensure fast and precise billing charges in compliance with Grady's Internal Revue Cycle departmental policies.
  • Review and record International Classification of Diseases (ICD-9) coding of patient symptoms and diagnoses.
  • Prepare admitting and discharge records using accurate ICD-9 codes and forward them to proper departments.
  • Obtain authorizations for insurance billing, insurance coding-ICD-9, Collect co pays and deductibles.
  • Greet patients and collect demographics/ICD-9 Coding and register correctly in the billing system.
  • Input ICD-9 and ICD-10 codes for inpatient and OB Triage Department.
  • Assist doctor offices and technicians verify/clarify diagnosis with ICD-9 codes.
  • Use ICD-9 and ICD-10 coding to obtain all authorizations.
  • Input correct ICD-9 codes and charges to patient charts.
  • Displayed excellent knowledge and application of ICD-9 codes for billing
  • Use ICD-9 codes for order entry billing coding purposes.
  • Insure doctors put the correct icd-9 codes on encounters.
  • Use ICD-9 Codes to enter diagnosis into computer.
  • Applied the appropriate ICD-9 codes to outpatient charts.
  • Obtain procedure and ICD-9 codes for surgery verification.
  • Quote Medicare prices for corresponding ICD-9 codes.

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35. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Patient Access Representative jobs:
  • Conducted cross-team communication with physicians, physician offices, and co-workers, while ensuring patient confidentiality and privacy rights are maintained.
  • Sustained patient confidentiality, delivered excellent customer service and carried out functions adhering to UM billing and compliance guidelines.
  • Carry out activities appropriately for external and internal customer satisfaction and in accordance with patient confidentiality.
  • Demonstrate the ability to maintain composure and work efficiently, preserving patient confidentiality and comfort.
  • Demonstrated ability to maintain composure and work efficiently, preserving patient confidentiality in this environment.
  • Obtained necessary patient release forms in accordance with patient confidentiality and medical release policies.
  • Registered Pediatrics patients for appointments, and accurately verified insurances while maintaining patient confidentiality.
  • Assist other hospital departments with patient information as appropriate ensuring patient confidentiality.
  • Maintained patient confidentiality and dignity even in higher acuity level patients.
  • Maintained patient confidentiality and provided quick assistance to family members.
  • Assisted patients with inquiries while maintaining professionalism and patient confidentiality.
  • Interviewed and registered incoming patients upholding strict patient confidentiality.
  • Maintained an exceptionally high level of patient confidentiality.
  • Maintained patient confidentiality and a clean/organized work station.
  • Collect personal information and maintain patient confidentiality.
  • Track record of upholding strict patient confidentiality.
  • Demonstrated all while maintaining patient confidentiality.
  • Maintain patient confidentiality and dignity.
  • Schedule, cancel and reschedule patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality.
  • Provide excellent service to patient families and significant others during treatment as Provides patient confidentiality in accordance with H.I.P.P.A.

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36. Insurance Cards

low Demand
Here's how Insurance Cards is used in Patient Access Representative jobs:
  • Received all identity proofs, insurance cards, and other relevant documentation required to complete registration.
  • Copied and scanned insurance cards and appropriate identification as directed by company protocol.
  • Verify insurance information and make copies of insurance cards and personal Identification.
  • Scanned insurance cards and patients identification to patients medical record.
  • Scanned insurance cards verifying policyholder's insurance coverage and eligibility.
  • Collect insurance cards and identification cards for services provided.
  • Complete required admission documents and copy insurance cards.
  • Obtain and verify demographic information and insurance cards.
  • Obtain copies of necessary identification and insurance cards.
  • Scan proper identification and insurance cards.
  • Scan ID, insurance cards, advance directives, share of cost letters, Referrals and any other pertinent documents.
  • Scanned in photo IDs and insurance cards to their accounts to ensure updated copies were on file at all times.
  • Work with EPIC, Electronic medical records, scan documents, and insurance cards, as well as ID cards.
  • Complete and obtain all required deposits, insurance cards, necessary forms, or federal and state assistance information.
  • Make sure all paperwork was completed and signed along Make sure insurance cards being scanned are copied to file.
  • Prepared TES batches for the Medical Coder by highlighting the SSN and indicating Y/N for patients with/without insurance cards.
  • Gathered patient ID & insurance cards at the time of admissions to make copies and created financial folder.
  • Secure copies of insurance cards, signatures for consent, insurance assignments and other appropriate admissions forms.
  • Greet & Check in Patients, Confirm Patient Demographics And Insurance Information, Copy Insurance cards.
  • Obtain signatures from patients on all consent forms, scanned all insurance cards and id cards.

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37. Pre-Register

low Demand
Here's how Pre-Register is used in Patient Access Representative jobs:
  • Scheduled and Pre-Registered patients for future appointments.
  • Verify insurance for Pre-Registered and Admitting patients.
  • Pre-Registered patients for medical office visits.
  • Register and Pre-Register all patients being admitted into the hospital, emergency department and special procedures.
  • Register and Pre-Register Outpatients, Emergency room patients and admit inpatients per physician s requests.
  • Interview, Register and Pre-Register Dialysis Chronic and Transient patients according to their admission status.
  • Register and Pre-Register patients for outpatient, inpatient, and emergency visits.
  • Register and Pre-Register outpatient Lab and X-Ray patients into Hospital Data Base.
  • Pre-Registered and Registered patients for the COAG Clinic for upcoming appointments.
  • Greet, Pre-Register, Register, Check-in, Schedule patients.
  • Answered phones- Scheduled appointments- Pre-registered patients- Entered insurance information into computer system for billing- Scanned paperwork into the electronic medical record system
  • Register & pre-register patients on Envision computer database system / acquire prior authorization and verify benefits from insurance company.
  • Verified financial, insurance information, payment policies/procedures, prior authorization, pre-registered patients, co-pay collections and referrals.
  • Schedule and pre-register patients as needed, ensuring patient are scheduled properly and all necessary information is collected.
  • Greeted, interviewed, registered and pre-registered patients scheduled for hospital admission as well as completed floor interviews.
  • Updated Patient demographic and insurance information -Pre-registered surgical patients -Entered diagnosis codes for facility billing purposes.
  • Verify patient insurances for billing purposes * Pre-register patients for outpatient testing * Register walk-in patients
  • Perform telephone interview and registration for patients in ancillary departments, if not pre-registered.
  • Obtain quality demographic, insurance, and financial information necessary to pre-register/register patients.
  • Pre-registered and registered patients presenting at the hospital for inpatient and outpatient services.

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38. Billing Information

low Demand
Here's how Billing Information is used in Patient Access Representative jobs:
  • Collect all patient documentation and confirming that each is completed and accurate ensuring completed and correct billing information for patients procedure.
  • Interviewed patients and their representatives to acquire appropriate and accurate demographic information* Ensured patient billing information was correct and complete.
  • Provided Quality Review/ Error identification and correction for Patient Registration area insuring all demographics and Insurance billing information is correct.
  • Collected and distributed patient information, billing information, and collection information in a timely and courteous manner.
  • Verified and input into the computer system patient demographics and billing information, verify patient insurance.
  • Registered and admitted emergency room patients by obtaining required patient demographics and billing information during traumas.
  • Register and admit patients by collecting insurance information and verifying coverage and validating accurate billing information.
  • Verify and input all patient demographics, billing information, insurance and any other pertinent information.
  • Perform data entry of billing information into billing system and other Business Office applications when required.
  • Provided information to pharmacies, providers and manufacturers regarding billing information and grant approval status.
  • Registered patients of the Emergency Department, documented correct demographic and billing information of patients/subscribers.
  • Validate patients billing information, selecting and completing insurance coverage information for the patients.
  • Verify accurate billing information through the access of various insurance sites and eligibility checks.
  • Verified patient's insurance eligibility and billing information and provided patients with proper information.
  • Enter and verify all patient demographics and billing information accurately at check in/out.
  • Help assist collectors with attaining outstanding billing information from clinic or field representatives.
  • Maintained Electronic management of patient's personal information, admissions and billing information.
  • Prepared and collected billing information and co-payments from patients to maintain accurate records.
  • Utilize insurance verification systems to ensure billing information is accurate as possible.
  • Obtain and record biographic and insurance/billing information from patients for services.

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39. Patient Liability

low Demand
Here's how Patient Liability is used in Patient Access Representative jobs:
  • Verify insurance coverage and benefits levels and various third party payers and analyzes authorization and referrals, calculates estimated patient liability.
  • Obtain and compete accurate patient demographic information, collect patient liability, verify insurance benefits and obtain authorizations and financial clearances
  • Utilized Passport to verify patient insurance including eligibility and benefits verification, referrals and authorizations, and patient liability.
  • Protect the financial integrity of the facility by collecting patient liability, discussing payment options and screening for eligibility.
  • Protected financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options.
  • Verify insurance coverage and benefits, obtains and analyzes necessary authorizations and referrals and calculates estimated patient liability.
  • Demonstrate proper compliant patient liability collection techniques before, after and during date of emergency department services.
  • Schedule appointments; Obtain insurance and financial information, collect patient liability, and verify insurance eligibility.
  • Collected patient liability, established payment arrangements, discussed payment options and screened patients for eligibility.
  • Document patient liability in appropriate fields in patient registration system as outlined in department procedures.
  • Handled Patient Registration, verification of insurance and collections of patient liability.
  • Reviewed benefit information and contact patient/responsible party to discuss patient liability.
  • Calculate patient liability using insurance verification information and pricing estimator tools.
  • Verify insurance obtain benefits, calculate patient liability, collect liability.
  • Collect remaining patient liability responsibilities that were identified during financial clearance
  • Calculated patient liability according to verification of insurance benefits.
  • Collect co-pays and patient liability amounts through financial transactions.
  • Conducted Verification of insurance and collected patient liability.
  • Use computer systems to determine estimated patient liability.
  • Provided financial estimates and collected patient liability.

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40. High Volume

low Demand
Here's how High Volume is used in Patient Access Representative jobs:
  • Handled a high volume of inbound calls scheduling outpatient clinic appointments, updated demographic and verified insurance information.
  • Processed and completed high volume of scheduled appointments for patients for admittance into local contracted Hospitals.
  • Accomplished registration accuracy in high volume registration area(Critical Care/First Care Units/Triage).
  • Executed high volume customer service for emergency room, inpatient stay and labor/delivery.
  • Update patient demographics and insurance information within a high volume work environment.
  • Register patients presenting to the Emergency Department within high volume environment.
  • Conducted residential recruitment programs to maintain a high volume of occupancy.
  • Performed scheduling functions in a high volume, fully computerized environment.
  • Fielded high volumes of calls utilizing well-developed communication skills.
  • Directed administrative operations for high volume reception area.
  • Position required high volume customer service, data entry, cash and/or credit card payment collections, photo copying and scanning.
  • Produced a large productivity level with 98% or higher accuracy scores at all times in a high volume department.
  • Acquired high volumes of required demographic and financial information from patients through the use of friendly, compassionate interviews.
  • Perform data entry of patient surgery cases at high volumes making sure to prioritize and organize daily work flow.
  • Answer a high volume of phone calls on the hospital switchboard Provide the best customer service to all patients.
  • Schedule patients for procedures done in the Endoscopy Unit at SRMC for a high volume six physician practice.
  • Conduct a high volume of outbound calls to members of the health plan upwards of 150- 250 daily.
  • Greet and register patients, receive and file high volumes of faxes, and answer phone calls appropriately.
  • Acquired leadership role for the front office in the cardiology clinic within a high volume of patients.
  • Handled multiple telephone lines, transfer calls to corresponding departments and physicians in a high volume environment.

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42. Physician Offices

low Demand
Here's how Physician Offices is used in Patient Access Representative jobs:
  • Communicated professionally and effectively with patients, physician offices, insurance providers, and other medical professionals when necessary.
  • Interacted closely with physician offices to obtain necessary patient information and guaranteed the process of service authorizations.
  • Work directly with physician offices in effort to initiate service authorizations or obtain necessary patient information;.
  • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.
  • Coordinated registration and diagnosis information with physician offices and service areas to minimize inconvenience to patient.
  • Recorded registration information from various physician offices for outpatient, inpatient and emergency admissions.
  • Coordinate with referring physician offices and ancillary or nursing departments for invasive procedures.
  • Collaborate with physician offices to obtain prescriptions and referrals for patient procedures.
  • Interact with physician offices and ancillary departments, providing information when necessary.
  • Coordinate appointments with ancillary departments and physician offices, as necessary.
  • Coordinated with physician offices requirements for authorization of procedures.
  • Contacted physician offices to request orders and verified insurance.
  • Communicate with physician offices and departments to coordinate procedures.
  • Developed good relationships with case managers and physician offices.
  • Contacted physician offices for referral and authorizations as needed.
  • Contacted physician offices to obtain referrals.
  • Work closely with physician offices and hospital nurses to ensure patient orders have required codes and information needed to complete tests.
  • Determine contractual allowances; communicate with physician offices, third party payers, patients/guarantors and others to collect outstanding patient charges.
  • Obtained accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
  • Maintain excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors.

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43. Telephone Calls

low Demand
Here's how Telephone Calls is used in Patient Access Representative jobs:
  • Managed telephone calls appropriately and professionally providing excellent customer service as well as maintaining HIPPA requirements to disclosure any patient information.
  • Verify insurance eligibility and benefits to by utilizing integrated insurance verification system, payer websites, and telephone calls to payers.
  • Verify insurance benefits using the electronic eligibility application (passport), internet application or telephone calls to insurance carriers.
  • Answered telephone calls and scheduled patient appointments; utilizing quality customer service skills.
  • Welcomed patients, answered incoming telephone calls and scheduled patient appointments.
  • Handled approximately 200 telephone calls daily regarding patient medical Information.
  • Answered telephone calls and coordinated communication with clinical areas.
  • Received and answered telephone calls according to established protocols.
  • Direct telephone calls to appropriate laboratory departments and offices.
  • Answer and appropriately manage incoming telephone calls.
  • Answer telephone calls professionally and timely.
  • Answered telephone calls/transferred where needed.
  • Greet patients, answer telephone calls, coordinate conferences and meetings, handle patient inquiries, correspondence and phone requests.
  • Assisted other PAR's with their duties as needed and also answered a high volume of telephone calls as needed.
  • Provide customer service in the PBX/Communications Department, screen telephone calls, data entry for performance improvement benchmarks.
  • Work in a fast pace environment making appointments, taking telephone calls and sending out new patient packets.
  • Received and screened visitors and telephone calls, and handles general inquiries through telephone encounters and refill requests.
  • Handle telephone calls in a professional and friendly manner with patients, physicians and all other parties.
  • Received telephone calls, transferred calls to pertinent staff, and took messages for unavailable staff members.
  • Escorted patients when necessary to specific departments, answered telephone calls from hospital departments and patients.

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44. Cerner

low Demand
Here's how Cerner is used in Patient Access Representative jobs:
  • Entered registration through CERNER system for downtime procedures.
  • Entered patient demographic information along with patient insurance information into Cerner scheduling and Health Quest.
  • Collect demographic, employment and insurance information to input into Cerner system.
  • Validated insurances and scheduled patients for outpatient procedures using RevRunner and Cerner.
  • Trained and efficient in the hospital registration applications Affinity and Cerner.
  • Code and verify member insurance eligibility using Cerner EHR.
  • Pre-Registered patients using Cerner Registration.
  • Acquired and maintained competency with the all Cerner system functionality and any other software applications deemed necessary to perform job duties.
  • Power chart, Cerner, transferring phone calls, answering phone calls, rescheduling, scheduling, contacting insurance companies.
  • Entered lab orders into Cerner and Doc Assistant Electronic Medical Records System for patient to receive lab services.
  • Performed extensive data entry functions; keying in information into various software applications to include Cerner and Eclipse.
  • Experience working with tools such as STAR Navigator, FirstNet/Cerner systems, Microsoft Excel, and Outlook.
  • Obtain patient personal information (PHI) and input data into AS400 (HMS) and McKesson/Cerner.
  • Integrated the accurate flow between the Epic and Cerner Scheduling systems for the Facility and Physician offices.
  • Access Care Representative ER - Register patients in the emergency room using AS400 and Cerner EMR.
  • Receive faxes daily; scan them in Cerner and make sure nurses and doctors get them.
  • Provided support to physician offices and other team members with problems in Cerner Registration and Scheduling.
  • Obtain and enter demographic, clinical, financial information into the computer using Cerner First-Net.
  • Coordinate unit work flow and registration of patient visits and admissions in ER using Cerner/Epic.
  • Check and applied all changes or new orders made in hospital order system, Cerner.

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45. Physician Orders

low Demand
Here's how Physician Orders is used in Patient Access Representative jobs:
  • Coordinated necessary documents for procedure being performed; patient itinerary, admission/physician orders, transfer request, and surgery packets.
  • Ensured efficient throughput by quickly and accurately documenting all patient information, insurance validation, and physician orders.
  • Verify patient information, document administrative forms, admit patients via physician orders, Emergency Room environment
  • Received physician orders, analyzed and determined level of importance, sorted and scheduled appropriately.
  • Interpret physician orders, medical terminology and insurance cards while maintaining superior service excellence.
  • Analyze and disseminate physician orders to accurately match services to planned admission.
  • Process all physician orders from observation to inpatient/inpatient to obs.
  • Interpret physician orders for appropriate testing or admission criteria.
  • Maintained department supplies/charts and assisted with physician orders.
  • Verify physician orders and patient consent authorization.
  • Interpret physician orders, medical terminology.
  • Used ICD-9 and CRT codes to verify physician orders in outpatient registration to include, lab, surgery, and radiology.
  • Assist with paperwork that needed to be completed, recorded, or sent off, including medical records and physician orders.
  • Scan all documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system.
  • Perform the tasks of preparing patients charts, updating, maintaining health records, physician orders and diagnostic reports.
  • Managed physician orders per assigned area guidelines through performing the duties as the Health Unit Clerk and Patient Placement representative
  • Collect, analyze, and record demographic, insurance, financial, and physician orders in medical database.
  • Review each patient record periodically and at the end of each shift to ensure physician orders are executed.
  • Process physician orders for patient admittance, transfer, and discharge within the hospital and outpatient locations.
  • Process physician orders that are time sensitive and critical to ensure proper follow through are complete.

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46. MRI

low Demand
Here's how MRI is used in Patient Access Representative jobs:
  • Run MRI payment collection report to make sure the patient deductible or co-pay amount was collected and if not indicate reasoning.
  • Scheduled patients on RUMBA system for Radiology, MRI, and MAMMO exams, completing appropriate history and safety screening worksheets.
  • Scheduled patients for outpatient testing, including MRI, CT Scan, Mammogram, blood work, outpatient therapy, etc.
  • Obtained authorization and benefit form insurance carriers for all outpatient procedures (MRI, CT NM SONO, etc.)
  • Worked closely with Doctors, Lawyers, and Radiologists for the MRI and CT imaging done on sites.
  • Schedule appointments for MRI, X-Ray, Ultrasound, Mammography, Nuclear Medicine, and Respiratory Therapy departments.
  • Scheduled appointments for out-patient testing, MRI, PET scan, CT scan, Doppler and Ultrasounds.
  • Schedule all biopsies, mammograms, MRI's, CT scans, Ultrasound/Screening and Nuclear medicine procedures.
  • Register patients for lab work, x-rays, MRI's, cat scans and various other testing.
  • Retrieved and updated patient charts with labs, TB, MRI reports and documents for physicians.
  • Work in the Cancer Pavilion scheduling patients for MRI, CT, labs or doctor appointments.
  • Registered patients for all out-patient procedures such as X-ray, MRI, and CT scans.
  • Received co-payments, registered patients for Labs, X-Rays, MRI, and CT scan.
  • Obtained benefits and authorizations for MRI's, CT's and all high dollar procedures.
  • Prompt handling of patient requests to schedule appointments, MRI, and CT scans.
  • Check patients in for MRI/CT appointments following established policies and procedures.
  • Register patients for Outpatient procedures such as MRI and Lab orders.
  • Request and review necessary records such as MRI before making appointment.
  • Scheduled MRI and CT scans in person or via telephone.
  • Transcribe CT, MRI, Ultrasound and Mammogram orders.

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47. Pertinent Information

low Demand
Here's how Pertinent Information is used in Patient Access Representative jobs:
  • Registered patients in for hospital and ambulatory appointments, verifying pertinent information along with obtaining payment for services rendered.
  • Compiled pertinent information from patient charts or mothers necessary to file birth certificates/fetal death certificates.
  • Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
  • Received and interviewed patients, extracted and compiled data, and recorded pertinent information.
  • Verified insurance eligibility/ verification for patients, collection efforts and all other pertinent information.
  • Captured all pertinent information relating to worker's compensation and auto liability claims.
  • Register patients obtain pertinent information from patients such as insurance and identification documents.
  • Greeted patients and family members and recorded pertinent information into clinic database.
  • Processed patient admitting information, physician orders, and other pertinent information.
  • Gathered pertinent information, authorizations, and consents during referral process.
  • Gathered pertinent information specific to hospital requirements for reimbursement and compliance.
  • Greeted patients and records pertinent information into a computer database.
  • Provide pertinent information to supervisors and other fellow employees.
  • Gathered and recorded all pertinent information per established procedures.
  • Obtained referrals and scanned pertinent information into patient charts.
  • Obtained and entered all pertinent information accurately.
  • Record pertinent information into a computer database.
  • Make appointments for patients, update account information, verify insurance, update demographic, insurance, and other pertinent information.
  • Ensured that client billing was accurate and that all pertinent information was copied and appropriate areas were notified.
  • Answer incoming calls with a polite and courteous voice, obtains pertinent information for registration and insurance verification.

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48. Greeting Patients

low Demand
Here's how Greeting Patients is used in Patient Access Representative jobs:
  • Managed the Emergency inpatient request area including greeting patients and including responding to telephone and physician request for information.
  • Demonstrated exceptional customer service by greeting patients and visitors.
  • Complete Patient check-in and checkout procedures per policy guidelines, including greeting patients, managing wait times, providing information services.
  • Register Patients, Verify Insurance, Setting up payment plans, Collecting Co Pays, Greeting Patients, Work Orders
  • Worked at the front admissions desk answering phones and greeting patients and customers.
  • Job Duties: Responsible for greeting patients and providing assistance with Registration.

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49. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Patient Access Representative jobs:
  • Manage referrals for insurance requirements, verify insurance coverage for appointments, attach requested supporting documentation for insurance authorizations.
  • Obtain insurance authorizations as required by individual insurance plans, documenting authorization numbers an appropriate field for accurate billing.
  • Input patient information into a computer system(EPIC) and verify necessary physician referrals and insurance authorizations.
  • Contacted referring physician's office for referral and/or insurance authorizations as required on an individual basis.
  • Demonstrated ability to support department operations by entering charges, preparing deposits and obtaining insurance authorizations.
  • Reviewed insurance authorizations and referrals of each patient and organized scheduling and rescheduling of appointments.
  • Stayed current with all patient insurance authorizations and submits necessary paperwork for justification and extensions.
  • Input information into a computer system, such as necessary physician referrals and insurance authorizations.
  • Ensured appointments were scheduled in accordance with procedures to include referrals and insurance authorizations.
  • Complete Financial clearance work lists activities Obtains insurance authorizations for patients Testing on updated material
  • Enter patient information into system and verify necessary physician referrals and insurance authorizations.
  • Scheduled diagnostic appointments for patients and obtained insurance authorizations for tests and medications.
  • Communicate with third party payers, obtain insurance benefits and obtain insurance authorizations.
  • Accepted additional responsibility of obtaining government insurance authorizations for children with qualifying disabilities.
  • Verify insurance authorizations and eligibility of patients with participating providers as needed.
  • Obtained insurance authorizations for scheduled and unscheduled hospital services and inpatient visit.
  • Obtain insurance authorizations for scheduled as well as unscheduled hospital services.
  • Acquire clinical information from physicians' offices to obtain insurance authorizations.
  • Obtain and document insurance authorizations from Physicians offices and insurance companies.
  • Verified insurance authorizations and contacted insurance carriers for pending claims.

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50. Personal Information

low Demand
Here's how Personal Information is used in Patient Access Representative jobs:
  • Signed in and Registered patients by collecting personal information including health insurance info and inputted info in hospital confidential database.
  • Documented patient information to update and maintain medical records, while protecting personal information with excellent customer service skills.
  • Deal discreetly with sensitive, confidential information concerning professional and personal information about staff, patients and hospital programs/operations.
  • Verify personal information and insurance to meet requirements of registering with accurate billing codes and demographic information.
  • Obtained patient identification and insurance while inputting patient personal information into system to build patient medial chart.
  • Complete registration by gathering information regarding patient health, personal information, insurance and financial information.
  • Registered all new patients which included the entering of all pertinent personal information and insurance information.
  • Utilized strong communications skills to interview patients and ensure accuracy of personal information in the system.
  • Register patients coming into multiple departments of the hospital by verifying personal information and insurance.
  • Coordinated patient personal information, health insurance verification and hospital forms required by law.
  • Greeted patients and visitors, collected and entered personal information into clinic database.
  • Registered patients by updating personal information they provided and obtained required signatures.
  • Handled delicate personal information with regards to patient information safety and accuracy.
  • Interview patient and obtain demographic and personal information for input into computer.
  • Collected and entered patient demographic, personal information and financial information.
  • Registered patients and verified the accuracy of personal information on file.
  • Update all guest information including all personal information and Insurance information.
  • Verify and register new and current patient insurance and personal information.
  • Greet and check-in patients verifying their personal information for outpatient appointments.
  • Verified insurance updated patient personal information collected deductibles co pays etc.

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20 Most Common Skill for a Patient Access Representative

Insurance Companies24.6%
Emergency Room10.9%
Financial Statements10.5%
Customer Service7.8%
Patient Care5.9%
Patient Demographics5.6%
Medical Records4.3%
Patient Access4.1%

Typical Skill-Sets Required For A Patient Access Representative

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
19.9%
19.9%
2
2
Emergency Room
Emergency Room
8.8%
8.8%
3
3
Financial Statements
Financial Statements
8.5%
8.5%
4
4
Customer Service
Customer Service
6.3%
6.3%
5
5
Patient Care
Patient Care
4.8%
4.8%
6
6
Patient Demographics
Patient Demographics
4.6%
4.6%
7
7
Medical Records
Medical Records
3.5%
3.5%
8
8
Patient Access
Patient Access
3.3%
3.3%
9
9
Patient Registration
Patient Registration
2.9%
2.9%
10
10
Data Entry
Data Entry
2.5%
2.5%
11
11
Appointment Scheduling
Appointment Scheduling
2%
2%
12
12
Phone Calls
Phone Calls
1.9%
1.9%
13
13
Surgery
Surgery
1.8%
1.8%
14
14
Computer System
Computer System
1.6%
1.6%
15
15
Hipaa
Hipaa
1.5%
1.5%
16
16
Radiology
Radiology
1.5%
1.5%
17
17
Hippa
Hippa
1.4%
1.4%
18
18
Medicaid
Medicaid
1.4%
1.4%
19
19
Patient Accounts
Patient Accounts
1.3%
1.3%
20
20
Scheduling Appointments
Scheduling Appointments
1.2%
1.2%
21
21
Payment Arrangements
Payment Arrangements
1.1%
1.1%
22
22
Front Desk
Front Desk
1%
1%
23
23
Clinical Staff
Clinical Staff
0.9%
0.9%
24
24
Medical Staff
Medical Staff
0.9%
0.9%
25
25
Registration Process
Registration Process
0.9%
0.9%
26
26
Health Care
Health Care
0.8%
0.8%
27
27
CPT
CPT
0.8%
0.8%
28
28
Meditech
Meditech
0.8%
0.8%
29
29
Hospital Policies
Hospital Policies
0.7%
0.7%
30
30
Financial Assistance
Financial Assistance
0.7%
0.7%
31
31
Staff Members
Staff Members
0.7%
0.7%
32
32
Outpatient Procedures
Outpatient Procedures
0.6%
0.6%
33
33
Outpatient Clinic
Outpatient Clinic
0.6%
0.6%
34
34
Icd-9
Icd-9
0.6%
0.6%
35
35
Patient Confidentiality
Patient Confidentiality
0.6%
0.6%
36
36
Insurance Cards
Insurance Cards
0.6%
0.6%
37
37
Pre-Register
Pre-Register
0.6%
0.6%
38
38
Billing Information
Billing Information
0.6%
0.6%
39
39
Patient Liability
Patient Liability
0.5%
0.5%
40
40
High Volume
High Volume
0.5%
0.5%
41
41
Consent Forms
Consent Forms
0.5%
0.5%
42
42
Physician Offices
Physician Offices
0.5%
0.5%
43
43
Telephone Calls
Telephone Calls
0.5%
0.5%
44
44
Cerner
Cerner
0.5%
0.5%
45
45
Physician Orders
Physician Orders
0.5%
0.5%
46
46
MRI
MRI
0.5%
0.5%
47
47
Pertinent Information
Pertinent Information
0.5%
0.5%
48
48
Greeting Patients
Greeting Patients
0.5%
0.5%
49
49
Insurance Authorizations
Insurance Authorizations
0.5%
0.5%
50
50
Personal Information
Personal Information
0.4%
0.4%

56,270 Patient Access Representative Jobs

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