Patient access representative jobs in Kentwood, MI - 338 jobs

Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish

Comment: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Hours: 8:00am to 5:00pm Preferred skills Representative, Customer Service - Skilled

Job Title: Customer Service Representative Department: Operations Reports To: Distribution Manager Position Type: Full Time Shift/Schedule: 1st Shift, 1st Shift, 6:30am - 3:00pm, Mon - Fri Salary: $19.00-$20.00/Hourly + $1.50 Shift Differential Per Hour When Applicable Purpose of PositionAccurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. Values and Business Practices: Customer First - We deliver on what we promise to our customers with a positive attitude. We treat everybody with respect and dignity. We operate with high business ethics. We are a good corporate citizen. We value our professional relationships. We strive to have a "Continuous Improvement Culture". We are committed to the safety of our employees and our equipment/facilities. Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success. Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task). Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. Attitude Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others. Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change. Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc... Promote teamwork and assist in all areas and processes in the operation as needed / required. Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time. Follows directions: Follows all written and verbal instructions provided by management, project leader, etc... Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position. Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise. Position Competency: Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers. Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills. Proficient and accurate data entry skills. Must be able to sit for extended periods. Must be able to twist, squat and reach above shoulder level Position Expectations Productivity: Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame. Enter and complete all inbound and outbound orders and extra billing by end of work shift. Review open receipts and orders daily and communicate any issues to your manager. Assign trailers to designated dock doors to ensure efficient warehouse flow. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. Safety: Follow established Dock Safety Policy. Follow safety and security policies and SOPs. Follow established Visitor Policy. Follow Inbound Trailer Security and Outbound Trailer Security SOP. Quality: Ensure that all system entries are accurately entered. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers. Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart. Ensure lift operators have completed all inbound and outbound paperwork correctly. Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.) Initiative Knowledge of multiple accounts and/or job functions within given operation. Customer Service: Interface directly with the customer and maintain a professional and courteous relationship with all customers. Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response. Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors). These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution. Salary Description $19.00-$20.00/Hourly

Patient Access Specialist Reports To: Patient Access Supervisor Schedule: ER Shifts: 8 hours, 7am-3pm,3pm-11pm, 11pm-7am, 11am to 7pm. Weekends are 12 hours 7am-7pm. Holiday hours are 8 hour shifts. Specialty Clinic: 8 hours shifts- Hours: 7am-5pm Position Location/Department: Registration Job Summary: Sheridan Community Hospital is a Critical Access Hospital dedicated to providing compassionate, high-quality healthcare to our close-knit rural community. Our team values personalized care, teamwork, and a commitment to excellence. We are seeking a caring, dependable Patient Access Specialist to join our patient-centered team. The Patient Access Specialist is a vital part of the hospital; they are the “first impression” of the health system. This person will greet patients by phone or in person with kindness and respect; by scheduling appropriately they will optimize both patient satisfaction and provider time. Great customer service is a MUST for this position. This candidate will be available to work rotating schedule on all shifts, including holidays and weekends in the two locations of the hospital where patient access is located. Must have full understanding of HIPAA. Essential Duties and Responsibilities: Answering multi-line phones and directing calls appropriately. Assistance in submitting authorization for insurance payers. Registering patients into the Electronic Health Record (EHR) for services in the Emergency Department, Walk-In Clinic, Outpatient Clinic, Swing Bed, Critical Access Hospital, Lab, and X-ray Departments. Treat all patients and associates with respect, dignity, and provide professional service to them in a timely, polite and considerate manner. A pleasant and outgoing personality to engage with others. Able to accurately complete registration tasks, distribute forms and paperwork to patients and medical staff to expedite patient care. Register new patients and update necessary records. Maintain confidentiality of all patient records and follow HIPAA requirements. Verify insurance eligibility and benefits. Collect payments. Greet and check-in patient Visitors. Able to guide a Patient/Visitor to their destination in the facility. Participate in quality improvement projects. Attend training and meetings as required Maintains awareness of current quality and safety measures on the unit and follows guidelines or reporting measures to ensure safety of patients, visitors, and staff. Knowledge and skills in quality improvement and research methodologies. Performs other related duties as assigned. Qualifications Education, Experience and Other Requirements: High School Diploma or equivalent. Clinical background preferred 1 year or more. Customer Service experience preferred 1 year or more. Working knowledge of medical terminology, good communication skills both verbal and written. Ability to learn and become a super user of an EHR system. Must be flexible, dependable and have excellent computer skills (Excel, Word, Outlook, Skype, Adobe). Typing skill with a minimum of 90% accuracy and at least 50 words per minute. Testing may be performed.

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. •Serves as face of the hospital offering exceptional customer service •Completes demographic and financial order entry within the Cerner EHR •Verifies patient identification and scans ID and Insurance cards into EHR •Interviews patients and verifies or updates medical health record at every visit •Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed •Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians •Explains and obtains compliant signatures on registration forms •Answers patients and family wayfinding questions and helps direct as needed •Acts as a preceptor Employment Type: Full time (72 hours every two weeks) Shift: Varied nights 7pm - 7am Weekend Requirements: Two out of five weekends Wage Range: $16.39-$22.95 Requirements: - High School Diploma/GED or higher education Demographic and Financial Registration: Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system. Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services. Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay. Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians. Explains and obtains compliant signatures on registration forms. Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed. Acts as a preceptor as needed. Compliance: Understands importance to complete processes as educated to maintain compliance in all areas of Patient Access Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice. Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information. Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers. Specific duties as assigned. Emergency Department: Performs bedside registration for Emergency Department patients arriving via Triage. Performs Quick Registration followed by bedside registration for Emergency Department patients arriving via Ambulance. Understands the need to be available at ambulance arrival to create visit promptly. Able to prioritize the order patients are registered based on acuity and chief complaint. Collaborates with ED clinical staff related to appropriate time to enter ED clinical room. Assembles charts/labels/ID band for Emergency visits and obtains compliant signatures on all related documents, including but not limited to Treatment and Payer Consent, Notice of Privacy Practices, Important Message from Medicare, Patient Belongings and Patient Rights. ••• Demonstrates ability to work in the clinical area along with clinical staff during codes, traumas, and other emergency situations. Operator: Acts as phone operator routing all calls from internal and external customers throughout the hospital. Uses critical thinking to prioritize calls. Provides excellent customer service to all callers. Demonstrates ability to quickly respond to all Code events. Conveys calm during a code by remaining aware of tone of voice when paging overhead. Able to perform other duties while simultaneously acting as the operator related to creating and activating visits for other units of the hospital or other reports as assigned. Outpatient Lab, Radiology and Scheduled services: Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in. Identifies when a scheduled patient has been pre-registered. Collaborate with Receptionist and clinical departments to assure good patient flow. Knows when and how to notify clinical areas that patient is ready for service or that patient will be late. Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book. Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance. Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders. Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient. Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement. Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

Job Description AdvisaCare Home Health is currently accepting resumes for a full-time Intake/Insurance Coordinator (PAS) to join our team at our Grand Rapids location! This is Mon-Fri, 08:00-5:00 PM in office, with weekends in rotation from your home watching for referrals. The Intake /Insurance Coordinator (PAS) is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care. This position also includes initial scheduling of clinical staff, tracking orders and other pertinent documentation from physicians / providers / referral sources. Wellsky/Kinnser Agency Manager is the EMR platform, previous experience a plus but not required. Utilization of multiple Referral portals as well as eFax is required. Requirements QUALIFICATION REQUIREMENTS Knowledge of Medicare Knowledge of insurance websites such as CareCentrix, Availity, Priority, etc. Conscientious, with attention to detail Demonstrates patience, flexibility and cooperative attitude Effective verbal and written communication skills with others both internally and externally EDUCATION/EXPERIENCE High school diploma or GED Minimum of one (1) year insurance verification, insurance authorization or medical billing experience. Benefits Medical/dental/vision benefits are available on the 1st of the month following the 60th day of employment 401K Plan / PTO / paid holidays after 90 days Competitive Salary Work in a friendly, inclusive group of people who want to make a difference in the lives of our patients and their families. Join the AdvisaCare family and let's make a difference together!

Title: Patient Registration Specialist Hours: Fulltime (40 hours/week): Typical shifts fall between 8:00AM and 4:00PM, M-F Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking. Essential Responsibilities Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times. Collect patient information and ensure all necessary forms are completed and signed. Verify patient insurance. Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences. Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office. Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy. Collect any copayments, deductibles, and/or outstanding balances from patients. Accurately post payments and provide patients with receipts. Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions. Identify and services and/or procedures that require modifiers and post accordingly. Verify that all patient encounters are accounted for and posted to the appropriate patient account. Consult with clinical staff or provider regarding any charge/coding questions. Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure. Research and correct any posting errors. Report cash shortages to supervisor. Answer and transfer phone calls. Answer patient questions as needed. Reach out to appropriate OAM personnel to assist with any questions that require further follow up. Address and respond to all complaints in a timely manner. Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures. Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming. Maintain an organized and clean work space. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of experience working in a healthcare setting. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Specific Skills, Knowledge, and Abilities: Exceptional customer service skills. Great problem solving and critical thinking skills. Knowledge of HIPAA guidelines and requirements. Knowledge of third party payer requirements. Knowledge of Federal and State billing regulations and guidelines. Strong written and verbal communication skills. Ability to multi-task while remaining very detail-oriented. Highly organized and self-motivated. Must be computer savvy and proficient in MS Office. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Some bending, stooping, lifting, and reaching required. Ability to lift up to 50 pounds (on rare occasions). Manual dexterity required to operate modern office equipment. Must have normal or correctible range of hearing, speech, and eyesight.

Hours: Monday -Friday 11AM to 7:30 PM Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC

Title: Patient Registration Specialist Hours: Fulltime (40 hours/week): Typical shifts fall between 8:00AM and 4:00PM, M-F Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking. Essential Responsibilities Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times. Collect patient information and ensure all necessary forms are completed and signed. Verify patient insurance. Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences. Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office. Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy. Collect any copayments, deductibles, and/or outstanding balances from patients. Accurately post payments and provide patients with receipts. Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions. Identify and services and/or procedures that require modifiers and post accordingly. Verify that all patient encounters are accounted for and posted to the appropriate patient account. Consult with clinical staff or provider regarding any charge/coding questions. Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure. Research and correct any posting errors. Report cash shortages to supervisor. Answer and transfer phone calls. Answer patient questions as needed. Reach out to appropriate OAM personnel to assist with any questions that require further follow up. Address and respond to all complaints in a timely manner. Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures. Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming. Maintain an organized and clean work space. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of experience working in a healthcare setting. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Specific Skills, Knowledge, and Abilities: Exceptional customer service skills. Great problem solving and critical thinking skills. Knowledge of HIPAA guidelines and requirements. Knowledge of third party payer requirements. Knowledge of Federal and State billing regulations and guidelines. Strong written and verbal communication skills. Ability to multi-task while remaining very detail-oriented. Highly organized and self-motivated. Must be computer savvy and proficient in MS Office. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Some bending, stooping, lifting, and reaching required. Ability to lift up to 50 pounds (on rare occasions). Manual dexterity required to operate modern office equipment. Must have normal or correctible range of hearing, speech, and eyesight.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek Title Patient Representative BBC ED Nights Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift 12 Hour Night Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 1202 Patient Access ER (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Full time. 40 hours/week. 3 am start time. 8 or 10 hr shift. Weekends and holidays per unit rotation. Perform a variety of specimen collection techniques from patients. Additional duties specific to a location may include: reception, data entry, collection of billing information, specimen processing and client and customer service duties. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. Skill Requirements * Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. * Machine: Personal computer. Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures. Working Conditions: Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures. Vision Requirements: Far acuity-ability to see clearly at 20 feet or more; near acuity-ability to see clearly at 20 inches or less; depth perception-ability to judge distance and space relationships; color vision-ability to distinguish and identify different colors. License/Certification/Education: Requires a High School Diploma or equivalent. Meet all state & local requirements for Phlebotomy. Normally requires a Valid Driver's License along with a clean driving record.

AdvisaCare Home Health is currently accepting resumes for a full-time Intake/Insurance Coordinator (PAS) to join our team at our Grand Rapids location! This is Mon-Fri, 08:00-5:00 PM in office, with weekends in rotation from your home watching for referrals. The Intake /Insurance Coordinator (PAS) is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care. This position also includes initial scheduling of clinical staff, tracking orders and other pertinent documentation from physicians / providers / referral sources. Wellsky/Kinnser Agency Manager is the EMR platform, previous experience a plus but not required. Utilization of multiple Referral portals as well as eFax is required. Requirements QUALIFICATION REQUIREMENTS Knowledge of Medicare Knowledge of insurance websites such as CareCentrix, Availity, Priority, etc. Conscientious, with attention to detail Demonstrates patience, flexibility and cooperative attitude Effective verbal and written communication skills with others both internally and externally EDUCATION/EXPERIENCE High school diploma or GED Minimum of one (1) year insurance verification, insurance authorization or medical billing experience. Benefits Medical/dental/vision benefits are available on the 1st of the month following the 60th day of employment 401K Plan / PTO / paid holidays after 90 days Competitive Salary Work in a friendly, inclusive group of people who want to make a difference in the lives of our patients and their families. Join the AdvisaCare family and let's make a difference together!

Title: DME Registration Specialist Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM. Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary With customer service orientation, schedule Durable Medical appointments, add walk-in patients to schedule, answers incoming calls, and collects payment from patients when appropriate. This position would be required to cross-train with DME Precertification Specialist to assist in responsibilities and cover time off. Essential Responsibilities Adds patients to the DME walk-in schedule as they present in person, while also adding scheduled appointments via phone and/or in person. Verify and update insurance policy information in NextGen system as required. Check in all walk-in and scheduled patients for DME and Orthotics, ensuring correct insurance is attached to encounter. Obtain correct L-codes and begin the Motion MD process for fitters. Run VeriPro when applicable to obtain patient cost estimate. Communicate patient cost estimate and obtain any signatures needed from patient prior to being fit for product. Assist in answering any financial questions and/or direct them to the appropriate department(s). Collect payment from the patient when necessary, including all self-pay patients. Assist in working the DME inbox to call on patients who received a DME order and work to get them scheduled, especially those with upcoming surgeries. Answer incoming calls and return voicemails from the DME WG line. Communicating with DME fitters any clinical concerns and/or questions. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 2+ years of experience working in a medical office. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Experience working in orthopedics Specific Skills, Knowledge, and Abilities: Presents a strong professional appearance Strong verbal communication skills Working knowledge of medical billing and managed care Proven experience handling irate patients/customers and dealing with conflict Familiarity with different insurance types Highly organized and self-motivated Microsoft Office and Windows based computer applications Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time Employee may be required to lift up to 25 pounds. Occasional bending, stooping, and reaching may be required Manual dexterity required to operate modern office equipment Employee must have normal or correctable range of hearing and eyesight

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. •Serves as face of the hospital offering exceptional customer service •Completes demographic and financial order entry within the Cerner EHR •Verifies patient identification and scans ID and Insurance cards into EHR •Interviews patients and verifies or updates medical health record at every visit •Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed •Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians •Explains and obtains compliant signatures on registration forms •Answers patients and family wayfinding questions and helps direct as needed •Acts as a preceptor Employment Type: Part Time Shift: Radiology- 7:30a-5p Urgent Care- 8a-8p lab- 6am-5pm Weekly Scheduled Hours: 20 Wage Range: $14.75-$19.62 Requirements: - High School Diploma/GED or higher education Demographic and Financial Registration: Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system. Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services. Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay. Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians. Explains and obtains compliant signatures on registration forms. Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed. Acts as a preceptor as needed. Compliance: Understands importance to complete processes as educated to maintain compliance in all areas of Patient Access Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice. Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information. Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers. Specific duties as assigned. Outpatient Lab, Radiology and Scheduled services: Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in. Identifies when a scheduled patient has been pre-registered. Collaborate with Receptionist and clinical departments to assure good patient flow. Knows when and how to notify clinical areas that patient is ready for service or that patient will be late. Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book. Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance. Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders. Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient. Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement. Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed. Urgent Care: Uses critical thinking to prioritize patient registration based on discharge from the clinical exam. Performs quick registration upon patient arrival at Concierge desk. Performs bedside registration for Urgent Care patients arriving via Triage. Review clinical chart for accident and injury information. Using electronic software identifies patient responsibility and demonstrates sensitivity, compassion, and exemplary customer service when discussing payment. Balances cash box at the start and end of shift and online payment software. Answers all incoming calls. Reviews urgent care charts for administrative accuracy. Actively looks for ways to gain efficiencies, opportunities to enhance compliance, improve processes, and share education Brings areas of concern or suggestions to the attention of management. Actively participates in department meetings. Appropriately suggests topics for discussion. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

Title: DME Registration Specialist Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM. Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary With customer service orientation, schedule Durable Medical appointments, add walk-in patients to schedule, answers incoming calls, and collects payment from patients when appropriate. This position would be required to cross-train with DME Precertification Specialist to assist in responsibilities and cover time off. Essential Responsibilities Adds patients to the DME walk-in schedule as they present in person, while also adding scheduled appointments via phone and/or in person. Verify and update insurance policy information in NextGen system as required. Check in all walk-in and scheduled patients for DME and Orthotics, ensuring correct insurance is attached to encounter. Obtain correct L-codes and begin the Motion MD process for fitters. Run VeriPro when applicable to obtain patient cost estimate. Communicate patient cost estimate and obtain any signatures needed from patient prior to being fit for product. Assist in answering any financial questions and/or direct them to the appropriate department(s). Collect payment from the patient when necessary, including all self-pay patients. Assist in working the DME inbox to call on patients who received a DME order and work to get them scheduled, especially those with upcoming surgeries. Answer incoming calls and return voicemails from the DME WG line. Communicating with DME fitters any clinical concerns and/or questions. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 2+ years of experience working in a medical office. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Experience working in orthopedics Specific Skills, Knowledge, and Abilities: Presents a strong professional appearance Strong verbal communication skills Working knowledge of medical billing and managed care Proven experience handling irate patients/customers and dealing with conflict Familiarity with different insurance types Highly organized and self-motivated Microsoft Office and Windows based computer applications Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time Employee may be required to lift up to 25 pounds. Occasional bending, stooping, and reaching may be required Manual dexterity required to operate modern office equipment Employee must have normal or correctable range of hearing and eyesight

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital South Campus Title Patient Representative - BMH ED- FT NIGHTS Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift 12 Hour Night Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 1202 Patient Access ER (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Part time. 24 hrs/week. Night shift. 10:pm - 6:30 am. Every 3rd weekend. Holidays per unit rotation. Perform a variety of specimen collection techniques from patients. Additional duties specific to a location may include: reception, data entry, collection of billing information, specimen processing and client and customer service duties. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. Skill Requirements * Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. * Machine: Personal computer. Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures. Working Conditions: Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures. Vision Requirements: Far acuity-ability to see clearly at 20 feet or more; near acuity-ability to see clearly at 20 inches or less; depth perception-ability to judge distance and space relationships; color vision-ability to distinguish and identify different colors. License/Certification/Education: Requires a High School Diploma or equivalent. Meet all state & local requirements for Phlebotomy. Normally requires a Valid Driver's License along with a clean driving record. Additional Information 1 year of phlebotomy experience preferred.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Patient Representative 80 Hours Central Scheduling Portage Rd 0900-1730 Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Take calls in a high-volume incoming call center * Schedule and register patients for outpatient radiology appointments * Communicates appointment information accurately and efficiently for multiple facilities and ancillary departments across the system. * Verifies insurance eligibility using online systems. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1207 Patient Access - Call Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. Registers patients in to the organization's information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the "face" of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient. Employment Type: Part Time Shift: Mondays 7:30am-5pm Weekly Scheduled Hours: 9 Requirements: - High school diploma/GED or higher education Demographic Registration: Interviews patients for visits via phone or in person to obtain complete and accurate demographic data. Verifies patient identification. Updates status of patient in the system to "arrived" for their visit. Verifies and updates demographic information for every visit, regardless of how often the patient presents for service. Obtains compliant signatures to help guarantee payment. Explains all consent forms. Financial Registration: Interviews patients for visits via phone or in person to obtain complete and accurate payer information. Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc... to verify insurance coverage and determine correct payer information. Understands and follows protocol for referring un-insured or under-insured patients appropriately. Collects appropriate payment for services. Interprets and appropriately interviews patients for MSP questionnaire. Record Maintenance: Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential. Responds to requests for records, according to approved guidelines. Customer Service: Schedules appointments as needed for routine and walk-in patients. Answers patient questions as needed, communicates information regarding visit status with patients, staff and physicians. Answers telephone and assists patients as needed. Responds to needs for interpreter services in a timely manner. Introduces and encourages patient engagement in the patient portal. Maintains patient rights and confidentiality. Quality Improvement: Supports department quality improvement activities and responds appropriately to change. Participates in job related learning experiences. Requests assistance from supervisor as needed. Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices. Provides information to referral sources in a timely manner. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy