Associate Patient Care Coordinator
Patient access representative job in Kissimmee, FL
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Patient Care Coordinator is critical in creating positive patient experience, facilitating communication between patients and providers, and maintaining office operations.
Schedule: Monday to Friday, 8 AM- 5 PM
Location: Onsite - 461 W Oak St, Ste A, Kissimmee, FL 34741
Primary Responsibilities:
Answer phone calls and manage faxes
Greeting patients and facilitate check in and check out
Receive, sort and distribute mail, deliveries and packages
Data entry, manage medical records and request
Maintain Lobby to be presentable
Insurance verification
Manage work flow
Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
2+ years of Medical Receptionist experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED
Auto-ApplyReferral Coordinator
Patient access representative job in Leesburg, FL
Aegis Medical Group is a comprehensive healthcare network offering a wide range of medical services, including primary care, internal medicine, cardiology, endocrinology, and more. Our network also includes partnerships with home health providers, skilled nursing facilities, and outpatient therapies, ensuring seamless care transitions for our patients. With a commitment to respectful, efficient, and holistic healthcare, we strive to meet all medical needs within a supportive and collaborative environment. Our goal is to become the trusted home for your healthcare needs as we continue to expand our services to better serve our patients.
Role Description
This is a full-time, on-site role for a Referral Coordinator based in Leesburg, FL. The Referral Coordinator will be responsible for verifying insurance, efficiently managing patient referrals, ensuring effective communication between patients and healthcare providers, and maintaining thorough records. Daily tasks will include working with insurance providers, scheduling appointments, providing outstanding customer service, and assisting patients with any questions or issues related to their referrals.
Qualifications
Proficiency in Insurance Verification and understanding of Medical Terminology.
Strong Communication and Phone Etiquette skills to interact effectively with patients, providers, and insurance personnel.
Demonstrated excellent Customer Service abilities in a fast-paced healthcare environment.
Organizational and problem-solving skills with attention to detail.
Experience with electronic medical record (EMR) systems is a plus.
Knowledge of healthcare operations and referral workflows is advantageous.
High school diploma or equivalent; additional education or certification in medical administration is preferred.
Patient Access Specialist
Patient access representative job in Maitland, FL
+ Strong accurate data entry skills + Previous work experience in Specialty Pharmacy or Customer Service preferable + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
**Responsibilities:**
+ Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
**Experience:**
+ Strong ability to multi-task and strong time management skills
+ Ability to function in a high-volume, fast-paced environment
+ Dependable and strong work ethic
+ Ability to accept and implement feedback and coaching
**Skills:**
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients' medical condition
**Education:**
+ High School or bachelor's degree in any field.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Patient Registration Rep
Patient access representative job in Davenport, FL
Title: Patient Registration Representative Reports to: Health Center Administrator FLSA Status: Non-Exempt Personnel Supervised: None The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients' health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of "first contact" for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities.
MINIMAL QUALIFICATIONS:
* Education: High School graduate or GED
* Graduate of an accredited Medical Assistant Program or relevant experience
* Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred.
* Computer literacy
* Bilingual: Fluent in English - (Spanish or Creole) - preferred
SKILLS:
* Passion for customer service
* Self-starter
* Good interpersonal skills
* Organized
* Ability to work effectively with people of varied cultures
* Ability to use all office equipment
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
* Acknowledge/greet patients and process patients in accordance with CFHC's patient flow model.
* Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
* Create new patient accounts and retrieve established patient accounts from all EMR systems.
* Establish proficiency in all scheduling, registration and billing applications
* Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
* Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
* Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
* Schedule new and follow-up appointments, as needed.
* Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
* Complete reports as requested by management.
* Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
* Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
* Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
* Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
* Always maintain a neat and professional appearance.
* Collect appropriate money for visit per sliding fee scale and Co-Payments
* Ability to work effectively in all areas of medical and dental services.
* Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
* Other duties as assigned.
PHYSICAL REQUIREMENTS:
* Requires 80% or more time spent sitting/standing/walking.
* Independently mobile.
* Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies.
* Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Patient Care Coordinator
Patient access representative job in Kissimmee, FL
Job Title: Patient Care Coordinator
Department: Clinical
Job Purpose: Helps patients and providers by providing clinical information, services and assistance.
Mindful Behavioral Healthcare is a growing psychiatric practice located in Kissimmee,
Florida!
Our team is looking for a Full Time Patient Care Coordinator to handle inbound and
outbound calls, including the processing and upkeep of pharmacy orders and handling
of order inquiries and patient-related issues. Other responsibilities include: maintaining
patient census and reaching out to patients regarding their medication and order status,
gathering patients' clinical data/ correcting information in appropriate databases, and
providing support to physicians, nurses, and patients in a clear and articulate manner.
We are looking for a candidate with strong organizational, communication and
customer service skills.
A High School Diploma and a minimum of 1 year of either Pharmacy
Technician or Call Center experience is required
Bilingual (English/Spanish) a must!
Strong knowledge of Microsoft Office Suites is required
Leadership experience is a plus
This role is Monday - Friday, 8a-5p EST. Though rare, candidates must be available
to work beyond the established scheduled (extended hours), when required by the
business.
----------------------
This position requires the individual to undergo and pass a L2 Background check
through AHCA (Florida Agency for Healthcare Administration) prior to their first
day of employment. This process includes fingerprinting.
If you do not possess an active/eligible L2 background check, there may be a cost to
the individual of $89.15 to complete the fingerprinting process through DTIS (Digital
Trusted Identity Services). If completed during the pre-employment process for Mindful
Behavioral Healthcare, this cost will be reimbursed after 90-days of active employment
with the company.
Please send resume online via Indeed ONLY.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Ability to Relocate:
Kissimmee, FL: Relocate before starting work (Required)
Work Location: In person
Patient Access Specialist - Specialty Pharmacy
Patient access representative job in Orlando, FL
Job Description
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.
Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
Identify any coverage restrictions and details on how to expedite patient access
Document and initiate prior authorization process and claims appeals
Report any reimbursement trends or delays in coverage to management
Act as a liaison for field representatives, health care providers and patients
Requirements
In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage
2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage
2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements
Excellent verbal communication skills and grammar
Salesforce system experience preferred
Competencies
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Benefits
Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Paid Time off & Holidays: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, *prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually.
Work Hard, Play Hard: Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Full Benefits: Medical, dental, vision, life, & short-term disability insurance, Matching 401(k) with immediate vesting
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Billing and Collections Specialist
Patient access representative job in Orlando, FL
Orlando-Based Billing & Collections Specialist for Growing Private Equity-Backed Company
Compensation: $50,000-$60,000
A growing construction company is seeking a Billing and Collections Specialist to manage the accounts receivable lifecycle, ensuring accurate billing, timely collections, and smooth cash application. This role works closely with project managers, internal teams, and vendors to support financial operations and project profitability.
Key Responsibilities
Prepare and submit billing for multiple active construction projects
Collaborate with Project Managers to ensure accurate invoices, including change orders
Follow up on outstanding invoices and resolve billing disputes with clients
Apply payments and reconcile deposits with AR reports
Coordinate with vendors and subcontractors on payments and lien releases
Support month-end close by reconciling billed vs. collected amounts and reporting AR metrics
Qualifications
2-4 years of billing and collections experience, preferably in construction
Experience with Sage Intacct and GC billing platforms (Textura, Procore, GCPay, TeamPlayer)
Strong organizational, communication, and Excel skills
Attention to detail, ability to multitask, and thrive in a fast-paced environment
Team player with self-starter mindset and problem-solving skills
Why Apply
Competitive pay ($50K-$60K) with opportunities for growth
Health, dental, vision, and 401(k) with company match
Paid time off and company-paid life/long-term disability insurance
Learning programs, tuition reimbursement, and career development
Team-building events, referral program, and Employee Assistance Program
Apply through Tews Company to join a supportive construction finance team and take the next step in your career!
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career.
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status.
Patient Access Specialist
Patient access representative job in Orlando, FL
# Job Description ## Data Entry / Customer Service Support Representative This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast-paced, high-volume environment.
*(Please refer to email communications for available shift schedules.)*
### Key Responsibilities
- Perform accurate and timely data entry, including creation of customer accounts and service cases.
- Update and maintain account records using information received from Medical Billers and other internal sources.
- Provide customer service assistance to support overflow demand from other teams.
- Ensure all documentation and records meet accuracy and quality standards.
- Communicate effectively with internal departments and external partners as required.
- Support special projects and complete additional tasks as assigned.
Requirements### Required Qualifications
- Strong, accurate data entry skills with high attention to detail.
- Preferred prior experience in Specialty Pharmacy or customer service roles.
- Professional-level computer skills, including:
- Microsoft Office applications
- Email and web-based platforms
- Keyboarding and data entry proficiency
- Experience working with individuals in high-pressure, time-sensitive environments, either by phone or face-to-face, requiring:
- Problem-solving and decision-making skills
- Sound judgment
- Strong customer service abilities
- *(Experience may be gained through a combination of professional work and post-secondary education and does not need to be exclusively from a traditional customer service setting.)*
- Proven multitasking ability with strong time management skills.
- Ability to perform successfully in a high-volume, fast-paced work environment.
- Dependable with a strong work ethic.
- Ability to receive, apply, and act upon feedback and coaching.
### Preferred Experience
- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred).
- Background in the healthcare or pharmaceutical industry.
- Understanding of challenges faced by patients managing medical conditions.
Assc Patient Care Coord
Patient access representative job in Kissimmee, FL
Job Description
Patient Care Coordinator * Kissimmee, FL * Contract to HIRE
Job Title: Associate Patient Care Coordinator Schedule: Monday-Friday, 8:00 AM-5:00 PM Contract Type: Contract-to-Hire
Education Requirement: High School Diploma/GED
Experience Required: Minimum 2+ years (customer service and medical office)
Job Overview
The Associate Patient Care Coordinator plays a key role in ensuring a positive first impression for patients and supporting daily front office operations. This position works onsite at the Optum Kissimmee clinic, which includes 27 team members and 6 providers, with a reception team of 4. The coordinator will handle patient interactions, administrative duties, and support clinic workflows to maintain an efficient and welcoming environment.
Key Responsibilities
Welcome and greet patients, providing exceptional customer service.
Manage incoming and outgoing phone calls, emails, and mail.
Schedule appointments and assist patients with forms and documentation.
Support billing inquiries, payment processing, and general office tasks.
Maintain lobby cleanliness and follow all safety protocols.
Provide timely and effective solutions to patient needs.
Assist providers and clinic staff with daily administrative support.
Preferred Skills & Qualifications
2+ years of experience in customer service and medical office settings.
Strong communication and organizational skills.
Ability to multitask in a fast-paced environment.
Bilingual skills are a plus.
No certifications or professional licenses required.
In-person interviews preferred.
Patient Advocate Part-Time (Medical Cannabis)
Patient access representative job in Orlando, FL
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
* Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
* Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
* Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
* Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.
* Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
* Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
* Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
* Performs other duties as assigned by the Manager and/or Store Lead.
* Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
* Must stay current and adhere to all policies and regulations of the state cannabis agency.
* Must meet age requirement as outlined by state cannabis agency.
* Able to pass all background checks as required by state cannabis agency.
* Able to accommodate scheduling that may include varied shifts, weekends and holidays.
* Maintain regular and punctual attendance.
Education
High school diploma/GED required
Experience
* 1-3 years' experience working in a cannabis retail setting preferred
* Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
* Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
* Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
* The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
* Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
* The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
* Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
* Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyPatient Care Coordinator/ Engager
Patient access representative job in Orlando, FL
Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club:
Sam's Club in Orlando, FL
Hours:
Full time/ Tuesday-Saturday 9am-6pm
Pay:
$18+/hr
What you will be doing:
•
Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
Patient Services Coordinator, Home Health
Patient access representative job in Lake Mary, FL
**Become a part of our caring community and help us put health first** The **Patient Services Coordinator** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
+ Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
+ Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
+ Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
+ Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
+ Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
+ Completes requested schedules for all add-ons and applicable orders:
+ Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
+ Schedules TIF OASIS collection visits and deletes remaining schedule.
+ Reschedules declined or missed (if appropriate) visits.
+ Processes reassigned and rescheduled visits.
+ Ensures supervisory visits are scheduled.
+ Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
+ Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
+ Verifies visit paper notes in scheduling console as needed.
+ Assists with internal transfer of patients between branch offices.
+ If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
+ If clinical, may be required to perform patient visits and / or participate in on-call rotation.
**Use your skills to make an impact**
**Required** **Experience/Skills:**
+ Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
+ Must have at least 1 year of home health experience.
+ Prior packet review / QI experience preferred.
+ Coding certification is preferred.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Radiology Scheduling Specialist
Patient access representative job in Lakeland, FL
Job DescriptionJob Title: Scheduling Specialist
Reports To: Scheduling Manager
Type of Shift: Full Time JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
9. Performs related work as required.
10. Customer Service.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
Overnight Insurance Verification Representative
Patient access representative job in Orlando, FL
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Are you an experienced Insurance Verification Representative looking for a new opportunity with a prestigious healthcare company?
Daily Responsibilities:
• Assisting overnight with any insurance verification needs
• Accurate updates being made to the patient's account when processing claim reversals
• Obtains new and existing prescription renewals
• Proper handling of medications being returned to Rx
Hours for this Position:
Monday through Friday, 11.30PM-7.30AM
Advantages of this Opportunity:
• Competitive salary, negotiable based on relevant experience
• Benefits offered, Medical, Dental, and Vision
• Fun and positive work environment
Qualifications
• High School Diploma or G.E.D.
• Extensive customer service skills
• Experience with Microsoft Office (Word, Excel, Outlook)
• Preferred: 1 yr of experience in performing insurance verification
• Preferred: knowledge of PBMs and previous pharmacy experience
Additional Information
Interested in being considered?
If you are interested in being considered for this position, please click the apply button below.
Patient Service Coordinator
Patient access representative job in Orlando, FL
NOW HIRING PATIENT SERVICE COORDINATOR ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
* We cheerfully work hard
* We are individually empathetic
* We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
Preferred
* Strong background in patient care environment
* Bilingual (English/Spanish)
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Patient Services Coordinator (Scheduler) Home Health, Fulltime
Patient access representative job in Winter Haven, FL
Become a part of our caring community and help us put health first The Home Health Scheduler has the important duty of scheduling our clinical visits that enable patients to stay in their own comfortable surroundings while receiving industry leading care from our world class Nurses and Therapist. Are you looking for:
* Work / Life Harmony
* Career Development
* A Sense of Purpose
A Career in Home Health is ready to provide You this and More!
We Care for those that Care for our Patients and provide Benefits starting on Day One!
Find out more about what CenterWell Home Health can do for your Career by applying today.
* Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
* Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
* Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
* Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
* Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
* Completes requested schedules for all add-ons and applicable orders:
* Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
* Schedules TIF OASIS collection visits and deletes remaining schedule.
* Reschedules declined or missed (if appropriate) visits.
* Processes reassigned and rescheduled visits.
* Ensures supervisory visits are scheduled.
* Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
* Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
* Verifies visit paper notes in scheduling console as needed.
* Assists with internal transfer of patients between branch offices.
* If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
* If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
* Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
* Must have at least 1 year of home health experience.
* Prior packet review / QI experience preferred.
* Coding certification is preferred.
* Must possess a valid state driver's license and automobile liability insurance.
* Position is On-Site, Monday through Friday 8:00am - 5:00p
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$37,200 - $51,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Patient Representative (Full-Time)
Patient access representative job in Orange City, FL
Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!
Role Description
We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience.
What you'll do
You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
Provide warm and friendly client interactions
Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
Ensure paperwork, consents, and insurance information is collected and complete
Managing the client schedule:
You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
You anticipate schedule needs days and weeks in advance
You schedule client appointments in real-time as well as those made through our online platform
Insurance, payment, and billing :
Perform verification of benefit checks with insurance companies
Manage and collect client copays and payment balances
Discuss and set up payment plans with client
Front of the house management:
Work with the team to ensure the office is ready, set up, and prepared for the day
Collaborate on inventory, keeping the office pristine, and other tasks as they arise
Manage phone triage as necessary, coordinating between team members
Qualifications
Customer service and hospitality experience strongly preferred and highly desirable
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Proficiency with Google Suite or Microsoft Office Products
Strong computer skills; preferred familiarity with EMRs
Tendency to organize and create structure in a fast-paced, dynamic environment
Attributes
You love interacting with people, practicing excellent communication and interpersonal skills
You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
You focus on the details and are able to organize and prioritize them along the way
You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
You thrive in highly collaborative, fast-paced environments
Benefits
Competitive compensation
Health; dental & vision, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Diana Health Culture
Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful
Auto-ApplyPatient Services Specialist/Front Desk
Patient access representative job in Orlando, FL
Our mission is to provide quality, accessible and patient-centered eye care.
Consider joining Magruder Eye Institute/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.
Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.
GENERAL SUMMARY:
The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating and completing patient registration activities that include but are not limited to greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
Answers telephone calls accurately and with exceptional customer service and ensures the caller's needs are met and accurate information is obtained.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Utilizes the operational guidelines for scheduling patient appointments.
Completes reminder calls to patient for scheduled appointments, as needed.
Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES:
Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
Attends department meetings and completes trainings, as needed.
Processes medical records requests; both incoming and outgoing
Requirements
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent, required.
EDUCATION & EXPERIENCE PREFERRED:
N/A
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
N/A
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
Certified Patient Services Specialist
CORE COMPETENCIES:
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.
PHYSICAL ACTIVITY OF POSITION:
Talking. This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly.
Hearing. This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound.
Repetitive motion. This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports or the computer.
Sedentary work. This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The job consists primarily of sedentary work and involves sitting most of the time. Walking and standing are required only occasionally.
Visual Requirements. This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
Environmental Conditions. This position is not substantially exposed to adverse environmental conditions (such as in typical office work.)
Patient Services Coordinator
Patient access representative job in Winter Haven, FL
Join Our Team as a Patient Services Coordinator! Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!
Job Summary:
The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.
Responsibilities:
* Answer phone calls and emails, scheduling patient appointments.
* Verify insurance information and process billing and payments.
* Greet patients and ensure they are checked in properly.
* Manage patient records and ensure that all forms are completed.
* Coordinate patient follow-up and reminders for appointments.
* Handle office correspondence, including scheduling, rescheduling, and cancellations.
* Maintain and update office calendars.
* Assist with patient referrals and coordination of care with specialists.
Qualifications:
* High school diploma or equivalent.
* Previous experience in a dental office or customer service role is preferred.
* Excellent communication and organizational skills.
* Knowledge of dental office management software.
Work Environment:
* Mostly desk-based with some patient interaction in the reception area.
* Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.
What We Offer:
* Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
* Company Provided Life Insurance
* Paid Holidays
* Paid Time Off (PTO)
* Flexible Spending Account (FSA)
* 401(k) Plan
* Learning Management System (LMS) to keep your skills sharp
* Opportunities for professional growth and development
* A great collaborative team environment!
Patient Outreach Representative
Patient access representative job in Bartow, FL
Job Description
At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.
With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.
Everyday, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients.
Overview
The Patient Relations Outreach Representative will focus on enrolling new members with Medicare onto the practice by creating engagements in the community, guiding patients on health care coverage options, and developing strategic partnerships.
Duties & Responsibilities:
Administer marketing tactics through several platforms to develop Medicare patient lead list and enrollment. Marketing methods can be completed face-to-face, telemarketing, patient referrals, community partnerships, etc.
Enroll Medicare patients onto Palm Medical Centers as the primary care physician assigned to their HMO health plan.
Meet or exceed monthly enrollment target in efforts to contribute to Palm Medical Centers' membership growth.
Collaborate with Marketing Department to attend community events, store table-tops and center activations to generate contact lists and work prospective leads.
Screen potential members about their healthcare needs. Work with partnered insurance agents and brokers to guide patients on the best health plan selection.
Educate the potential members about center services, how to access the services and programs and overall member eligibility.
Coordinate center tours for potential patients, including transportation to-and-from the scheduled tour.
Work with the Case Management Team for appropriate enrollment strategies.
Provide customer service throughout entire length of membership for patient center retention.
Represent the Palm Medical Centers brand well. Have full knowledge of the company's services and patient resources.
Position Preference:
Education: High school or equivalent
Experience: Healthcare and/or Marketing Sales
Language: English and Spanish preferred. Additional languages a plus. Bilingual not required.
Job Type: Full-time
Salary: $40,000.00 - $100,000.00 per year
Work Remotely
No
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Supplemental pay types:
Bonus opportunities
Commission pay
Work Location: Multiple locations
Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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