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Patient Access Representative Jobs in Lake Stevens, WA

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  • Medical Assistant Coordinator

    Healthpoint 4.5company rating

    Patient Access Representative Job 38 miles from Lake Stevens

    Salary Range: $25.56 - $38.08 Hourly Medical Assistant Coordinator - ***Up to $3,000.00 Signing Bonus Depending on Experience*** Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for back-office functions including patient preparation, support of health care providers, laboratory procedures and clinic operations in a manner that promotes quality patient care. Serves as an example of excellent customer service to patients. Act as liaison between front office and provider for ensuring timely and orderly patient flow. Compensation is dependent on skills and experience. Your contribution to the team includes: Administrative Duties: Coordinate daily Medical Assistant assignments to ensure efficient back-office operations and completion of required duties. Address back-office situations that require immediate attention in the absence of the Health Center Manager. Facilitate ordering of back-office supplies including pharmaceutical, medical supplies, laboratory supplies and patient education materials according to HealthPoint procedures and timetables. Facilitate communications among the Medical Assistant staff regarding procedures, changes, clarifications, and distribution of pertinent materials. Coordinate patient tracking including, but not limited to, pap smears, immunizations, and laboratory. Facilitate Medical Assistant small group meetings as needed. Assist the Health Center Manager and Lab/Clinical Support Supervisor with new employee orientation and on-going training of Medical Assistants. Clinic Duties: Prepare and maintain exam rooms, laboratory area and lavatory with supplies before the start of the day, at the end of the day and as needed throughout the day. Room and prepare patients for exams including chief complaint and vital signs and request reports needed for patient care. Provide assistance with patient exams, minor surgeries and medical procedures. Perform laboratory procedures including, but not limited to, venipuncture, hemoglobin, rapid strip, urine chemstrips, microscopic, wet mounts, blood glucose and pregnancy tests. Perform diagnostic and therapeutic procedures including, but not limited to, injections, vaccinations, EKGs, spirometry, audiometry, and nebulizer treatments. Triage patients for appointments. Respond to calls from patients Order medication and medical supplies for the clinic. Ensure lab specimens are properly labeled, recorded, and sent to appropriate outside laboratory. Complete laboratory control sheets according to HealthPoint procedures. Fill out lab, x-ray, and referral forms according to HealthPoint procedures. Provide instructions to patients on the use of medications as directed by the Provider. Provide telephone refilling of medications. Record medication refills in patient charts. Follow up with patient on prescription refills. Process all pharmacy requests. Schedule and track referral appointments. Provide instruction in home care and give general health information as directed by a provider. Send out test result letters to patients and follow up with providers. Sanitize used equipment with appropriate sterilizing techniques. Provide liaison between receptionists and providers ensuring timely and orderly patient flow throughout the clinic. Follow established procedures for opening and closing the clinic each day. Must have's you'll need to be successful: High school diploma, GED or equivalent and certificate from accredited MA program. Must possess an Active Washington State Medical Assistant Certification or Interim Certification. OR complete MA Registration application at time of hire and successfully complete Interim MA Certification application process within 60 days of date of hire. Maintain current certification/licensure as a Medical Assistant in the state of Washington. If you know about the following its a plus: Proficiency in Word, Outlook, and EHR (Epic). Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. If records do not show any data, please seek guidance from your provider for further assistance. If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. Medical, Dental, and Vision for employees and their families/dependents HSA, FSA plans Life Insurance, AD&D and Disability Coverage Employee Assistance Program Wellness Program PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) 8 holidays and 3 floating holidays Compassion Time Away up to 40 hours Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks Retirement Plan with Employer Match Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion #HPMedicalAssistant It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors. Compensation: $25.56 - $38.08 Hourly Additional Details : Onsite
    $25.6-38.1 hourly 8d ago
  • Patient Care Coordinator (RN)

    Nursing Evolutions 3.5company rating

    Patient Access Representative Job 7 miles from Lake Stevens

    Job Title: Clinical Patient Care Coordinator (Registered Nurse) Salary : $100000 to 150,000 Annually The Clinical Patient Care Coordinator will play a crucial role in coordinating the care of medically fragile patients with complex care needs, particularly in the pediatric critical care setting. The successful candidate will be responsible for closely monitoring the quality of patient care, managing care coordination activities, serving as a liaison between specialty care providers and the clinical team, engaging with parents and families to support their needs, contributing to clinical staff training and onboarding, providing direct patient care as needed, and being available for on-call duties during evenings, nights, weekends, and holidays. Benefits: - Health Insurance - Medical /Dental/Vision/HSA -PTO - Paid Sick Time - 401K - Profit Sharing - Bereavement Leave - Educational Assistance - Shopping discounts - Employee Assistance Program - Disability Insurance - Life Insurance - Flexible Spending Account - Cell Phone Reimbursement - Holiday Bonus - 6 paid Holidays/ year Responsibilities: Coordinate Care: Oversee and coordinate the care of medically fragile patients with complex care needs, ensuring continuity and effectiveness of care delivery. Transport Patients: Arrange and facilitate transportation for patients to specialty care provider appointments as necessary, ensuring timely and safe transfers. Liaison Role: Act as a liaison between specialty care providers and the clinical team at Nursing Evolutions PCCH, facilitating communication and collaboration to optimize patient outcomes. Provide Updates: Regularly provide updates to the Clinical Director and clinical team on patient care management and progress, including any significant developments or changes in condition. Case Management: Provide comprehensive case management services, including assessment, planning, implementation, coordination, monitoring, and evaluation of patient care plans. Parent Relationship: Develop and maintain positive relationships with parents and families, providing support, education, and guidance throughout the care process. Leadership responsibilities: Maintain oversight on admission documentation, POT, POC, quality outcomes, and risk management processes, including addressing incident reports in collaboration with the Nursing Evolutions leadership team. Reporting: Compile and analyze data related to patient care management and outcomes, generating reports for the Clinical Director and organizational leadership as needed. Quality Outcome : Work closely with the clinical department leadership team to assess patient progress, identify challenges, and recommend solutions and action plans to advance patient care and meet departmental and organizational goals. Clinical Staff Training and Onboarding: Support clinical staff training and onboarding processes, including providing mentorship, guidance, and assistance as needed. Direct Patient Care: Provide direct patient care as needed, ensuring the highest standards of clinical excellence and patient safety. On-Call Availability: Be available for on-call duties during evenings, nights, weekends, and holidays as needed to respond to emergent patient care needs and support the clinical team. Qualifications: Registered Nurse (RN) license in good standing. Bachelor's degree in nursing or related field (Master's degree preferred). Minimum of 3 years of experience in pediatric critical care or a related clinical setting. Strong clinical assessment and care coordination skills. Excellent communication, interpersonal, and organizational abilities. Ability to work effectively in a fast-paced and dynamic healthcare environment. Proficiency in electronic health record (EHR) systems and Microsoft Office Suite. Commitment to maintaining confidentiality and upholding ethical standards in patient care. Compensation details: 100000-150000 Yearly Salary PI79f10bf32295-26***********4
    $46k-60k yearly est. Easy Apply 14d ago
  • Customer Service Representative

    Supplyone, Inc. 4.3company rating

    Patient Access Representative Job 12 miles from Lake Stevens

    Mission of the Role (What you will be doing): The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements): Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities): Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow moving inventory Expedite material based on customer needs Educational/Training Requirements/Experience (What your background should look like) High School diploma/GED Experience in a customer service role preferred Minimum Skills, Knowledge & Ability Requirements Strong organizational skills; ability to prioritize tasks Demonstrated initiative in personal professional development Basic arithmetic including gross profit calculations Attention to detail and accuracy Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites Maintain regular and punctual attendance
    $36k-44k yearly est. 22d ago
  • Dispatcher/Customer Service Representative

    Journeylines Inc.

    Patient Access Representative Job 17 miles from Lake Stevens

    Job Title • Dispatcher/Customer Service Representative Job Type • Full-time, Mon-Fri 8:00am-5:00pm Duties/Responsibilities include: • Maintain excellent communication and working relationships with new and existing customers. • Check availability and give accurate quotes via email and phone. • Help customers with trip planning. • Reserve and confirm charters with accurate contacts, dates, times, and correct addresses. • Communicate professionally via email and phone. You will be working directly with corporate customers, travel agents, area schools, athletic teams, community groups and more to secure their transportation. • Coordinate scheduling of vehicles and drivers for meeting overall transportation requirements while adhering to policies, procedures, and DOT hours of service regulations. • Solve practical problems and deal with a variety of changing situations under pressure, while maintaining composure in a high stress work environment. • Retain knowledge and understanding of our fleet. Skills/Qualifications: • Excellent communication skills in order to give instructions clearly. • Ability to communicate professionally via email and phone. • Previous sales or dispatch experience preferred. • Computer literate and proficient with Microsoft Office products. • Must be able to type at least 40 WPM. • Willingness to learn new software programs as needed in a timely manner. • Analytical thinking skills to access situations. • Possess high degree of confidentiality; trustworthy. • Excellent map reading and navigation skills with knowledge of our region. • Knowledge of Department of Transportation rules and regulations preferred. Experience: • Previous experience in the transportation/travel industry is beneficial, however, we will train the right candidate with outstanding customer service abilities. Education: • High school diploma or equivalent required; College degree preferred. Benefits: • Health insurance • Paid time off • Quarterly bonuses
    $33k-43k yearly est. 19d ago
  • Customer Service Representative

    Campuspoint

    Patient Access Representative Job 24 miles from Lake Stevens

    Availability: Monday to Friday, 7:30 AM to 4 PM. Initially, training will be conducted on-site. After training, the role will transition to a hybrid model with 2 days working remotely on Mondays and Fridays, and in-office from Tuesday to Thursday. Are you customer-focused and energetic, and do you thrive in a fast-paced environment? Join a leading supplier of construction materials in North America as a Customer Service Representative. This role will be in their Redmond location, and you'll join a tight-knit customer service team that is passionate about what they do and their company. They are dedicated to creating sustainable value with industry-leading products and solutions to satisfy their customers' construction needs worldwide. RESPONSIBILITIES Handle high-volume customer inquiries via phone, providing tailored recommendations and solutions. Accurately process orders using industry software (we will train you!) like Command Alkon and JWS dispatch systems. Help process and deliver competitive quotes and address customer questions with professionalism and expertise. Collaborate with sales, quality assurance, and other team members to ensure order accuracy and timeliness. Provide top-notch customer service, resolving concerns and building strong client relationships. Other duties as assigned QUALIFICATIONS Previous customer-service experience (customer service, call center, retail, restaurant, or administrative roles). Construction background or interest is a plus, but we can train anyone! Strong written and verbal communication skills. Comfortable with high call volumes and confident on the phone. Basic math skills and familiarity with ten-key by touch. Proven ability to multi-task and maintain composure in a fast-paced environment Proactive, positive, energetic, and a team player CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy .
    $33k-42k yearly est. 15d ago
  • Customer Service Representative

    Flightsafety International 4.4company rating

    Patient Access Representative Job 30 miles from Lake Stevens

    Job Title: Client Services Representative Salary Range: $43,125 - $69,000 Compensation for the role will depend on a number of factors, including a candidate's qualifications, education, skills, and experience as well as market demands. These factors impact the salary/wage offered. Benefits: FlightSafety offers a competitive total rewards package, which includes vacation, sick leave, a 401k match, healthcare coverage and a broad range of other benefits. About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Client Services Representative's primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience. Tasks and Responsibilities Greet and welcome clients and guests at the front desk. Conduct center tours as required. Maintain visitor log and run Export Compliance as required. Responsible for client hotel and car accommodations, luggage tags. Provide client schedules by email, print, or through the FSI app. Responsible for Client Welcome Packets. Assist clients with client facing app login issues (i.e. FlightBag and FlightSafety App). Assist with creating Client Roster Report and other enterprise reports as needed by center. Assist with check in and client electronic training folder. Responsible for shipping/mailing of completion documents. Assist with center supply inventory, front desk upkeep, giftshop sales as needed. Assist with accounts payable invoices and processing monthly sales tax report as needed. Assist with customer lunches and customer specific center requirements. Notary public duties as needed. Responsible for TSA application, processing and tracking. Responsible for M-1 Visa and Visa Invitation Letters process. Process all client training completion documents and associated processes to include managing the ROT dashboard. Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed. May be responsible for training entry level Customer Support teammates. Minimum Education Associate degree (AA) from a two-year college or technical school preferred. Minimum Experience One to two (1-2) years related experience in related field such as customer service, hospitality or administration. Knowledge, Skills, Abilities Excellent customer service skills. Customer/client oriented and ability to adapt/respond to different types of personalities Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad). Ability to work in a dynamic and fast paced environment. Approachable. Ability to multi-task, prioritize and manage time effectively to complete tasks. Ability to interact with fellow employees in a professional manner. Accountability, i.e. shows up to work on time. Fluency in English, through both verbal and written communications; able to speak, understand, read and write. Strong verbal and written communication skills. General knowledge of the following software: MS Office Suite. Basic computer skills (types 45 WPM). Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
    $43.1k-69k yearly 13d ago
  • Demand Generation Representative

    Predictif Solutions 4.2company rating

    Patient Access Representative Job 30 miles from Lake Stevens

    Demand Generation Representative - Cloud Solutions Are you looking for a role where you can ignite your sales career while shaping the future of cloud technology? As a Demand Generation Representative, you'll be at the forefront of driving cloud adoption, fostering trusted relationships, and identifying new opportunities to help businesses transform with cutting-edge solutions. This is your chance to join a professional team dedicated to your growth and success. We'll provide the tools, training, and support you need to excel while you bring your drive, passion, and creativity to the table. What You'll Do This is an exciting role that challenges your tenacity, critical thinking, and prospecting skills. You'll play a pivotal part in generating demand for cloud solutions by: Building relationships with prospective customers and earning their trust. Developing sales pipelines using cold-calling methodologies and social selling strategies. Qualifying and promoting leads for new prospects or expansion opportunities, collaborating with the sales team on next steps. Educating customers about cloud technologies, showcasing success stories, and delivering tailored solutions to meet their needs. Partnering with internal teams such as AE's and Solution Architects (SAs) to ensure excellent customer outcomes. Leveraging CRM tools (e.g., Salesforce) to manage and maintain a robust sales funnel. What You'll Bring Let's see what you can achieve when you dare to be yourself. We're looking for someone who is: Financially motivated and driven to build a rewarding, long-term career in sales. Ambitious, with 0-3 years of related work experience or transferable skills. Competitive, with a strong work ethic and a resilient mindset. Coachable and intellectually curious, eager to learn and grow. Persuasive, professional, and prepared, with strong written and verbal communication skills. Able to research and profile customers, identifying decision-makers and opportunities. Open to leveraging sales automation tools to streamline and improve processes. A Day in the Life of a DG Your day as a Demand Generation Representative will be dynamic and rewarding. You'll: Research and profile prospective clients to uncover new opportunities. Conduct discovery calls to understand customer challenges and provide tailored solutions. Collaborate with internal teams to craft compelling proposals and strategies. Track your progress and manage leads through CRM tools to maintain pipeline health. Stay updated on industry trends and cloud technologies to guide and educate customers. Why Join Us? At our company, you'll gain: A strong foundation in industry knowledge, AWS product expertise, and proven sales methodologies. Opportunities to collaborate with industry leaders and top-tier partners. Tools, training, and mentorship to ensure your success and career growth. A professional, growth-focused workplace where your contributions make a difference. This is more than a job, it's an opportunity to challenge yourself, learn new skills, and grow in an industry that's transforming the world. Success in this role can open doors to exciting career paths within our organization.
    $37k-46k yearly est. 19d ago
  • Customer Service Representative

    Harvey Nash

    Patient Access Representative Job 30 miles from Lake Stevens

    Harvey Nash has partnered with a global tech company that specializes in developing video live streaming platforms and solutions based in Seattle. They are in need of Customer Service Representatives to support one of their flagship live cam websites. The CSR will be responsible for responding to customer inquiries via Live Chat, email, and telephone, while maintaining detailed records of all interactions. They will also review customer accounts for possible fraudulent activity, review performer applications and accounts for accuracy and validity, and ensure that all performers are adhering to our Standards of Conduct $21/hr- Day Shift$22/hr. -Swing Shift or $25/hr. Overnight| Onsite in Seattle, WA Benefits: • Profit Sharing Bonus • 20 Days Off(12 PTO, 8 Paid Holidays) • 401k (50% match) • Health, Dental, Vision (100% covered)
    $21 hourly 13d ago
  • Scheduler

    D'Leon Consulting Engineers

    Patient Access Representative Job 30 miles from Lake Stevens

    ob Description D'Leon Consulting Engineers is seeking a Scheduler (4D) in Seattle, WA. We are seeking an experienced 4D Scheduler to support the planning and execution of large-scale civil infrastructure projects. The ideal candidate will integrate project schedules with 3D models to provide a comprehensive visualization of construction sequences, ensuring alignment between planning, design, and execution. This role requires expertise in scheduling, 4D modeling, and collaboration with multidisciplinary teams to optimize project delivery. Responsibilities Create and maintain detailed project schedules using Primavera P6 or equivalent software. Develop baseline schedules and monitor progress, identifying potential delays or issues. Collaborate with BIM (Building Information Modeling) teams to integrate 3D models with project schedules to create 4D simulations. Update 4D models regularly to reflect changes in design, sequencing, or progress. Provide visual simulations of construction sequences to support planning, coordination, and stakeholder communication. Analyze schedule impacts and propose solutions for optimization and conflict resolution. Work closely with project managers, engineers, and contractors to ensure accurate schedule representation. Facilitate coordination meetings to review 4D schedules and address construction sequencing challenges. Track project milestones and prepare reports on schedule performance, including earned value analysis and variance reports. Identify critical path activities and provide recommendations to mitigate delays. Perform schedule risk analysis to identify potential delays and develop contingency plans. Proactively address scheduling conflicts and provide solutions to maintain project timelines. Maintain accurate records of schedule changes, updates, and revisions. Ensure documentation aligns with contract requirements and project controls standards. Qualifications Bachelor's degree in Civil Engineering, Construction Management, or a related field. Experience in project scheduling for large civil or infrastructure projects. Proficiency in scheduling software (e.g., Primavera P6, Microsoft Project) and 4D modeling tools (e.g., Synchro, Navisworks). Experience with integrating 3D models into scheduling workflows. Strong understanding of construction processes, sequencing, and methodologies. Familiarity with industry standards and best practices in project scheduling.
    $32k-50k yearly est. 13h ago
  • Customer Service Representative

    LHH 4.3company rating

    Patient Access Representative Job 18 miles from Lake Stevens

    Job Title: Customer Service Representative I Compensation: $23.00 - $24.00 per hour (depending on experience) Benefits: Medical, dental, vision, and life insurance Short-term disability and additional voluntary benefits Employee Assistance Program (EAP) Commuter benefits 401(k) plan Paid Sick Leave (as required by law), other paid leave per Federal, State, or local law, and Holiday pay (eligibility criteria apply) About Us: We are seeking a dedicated and energetic Customer Service Representative I to join our team. This role is ideal for someone with a strong sense of initiative, excellent communication skills, and a passion for delivering exceptional customer service. As a Customer Service Representative, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about claims, benefits, eligibility, and more. Join us and be part of a team that values professionalism, collaboration, and excellence. Key Responsibilities: Respond promptly and accurately to customer inquiries and complaints via phone, email, or in person. Investigate and resolve issues related to claims, benefits, and eligibility. Escalate complex issues to appropriate departments as needed. Perform administrative and clerical tasks as required. Consistently meet or exceed established performance standards, including call quality and quantity metrics. Stay updated on assigned Plan(s), benefit structures, and processing guidelines. Identify and escalate potential problems or patterns for management review. Maintain excellent attendance and punctuality. Contribute to special projects and perform other duties as assigned. Qualifications: Education: High School Diploma or GED (required). Experience: At least 1 year of experience in a call center or customer service role (required); claims processing knowledge and a healthcare background are preferred. Skills: Strong work ethic and team-oriented mentality. Excellent verbal and written communication skills. Highly developed sense of integrity and commitment to customer satisfaction. Strong organizational skills with keen attention to detail. Proficient in MS Word and Excel. Ability to read, analyze, and interpret business materials, technical procedures, benefit plans, and regulations. Must meet the department's quality and production standards. Why Join Us? This is an opportunity to make a meaningful impact in the lives of our customers while advancing your career in a supportive and professional environment. If you're a problem-solver with a passion for customer service, we encourage you to apply!
    $23-24 hourly 16d ago
  • CSR Internal Support for Insurance Agency

    Vault Insurance & Investments

    Patient Access Representative Job 39 miles from Lake Stevens

    Vault Insurance & Investments in Tukwila, WA, focuses on providing independent, comprehensive investment advisory and insurance services tailored to fit individual financial goals and insurance needs. Role Description This is a full-time on-site role for a CSR/Internal Support at Vault Insurance & Investments. The CSR/Internal Support member will be responsible for providing customer service and internal support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis. Qualifications Customer service representative and customer support skills Customer satisfaction and customer service skills Ability to enhance the customer experience Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Experience in the insurance or financial services industry is a plus High school diploma or equivalent required; additional certifications are beneficial Duties include (but not limited to) the following: Correspond with clients regarding changes. Track case management for agents. Schedule and confirm appointments. Maintain and update client records. Scan/file (paperless system). Cross-train for other roles (vacation coverage). The candidate we are looking for should be able to demonstrate: Attention to detail Solid written and verbal communication Quality customer service (working with clients and assisting them with updates and changes) Strong computer skills The position will average 32-38 hours per week. This is not a remote position and will require on-site work in an office setting. An insurance license is a plus but not required. Benefits: Medical Dental Vision 401k
    $33k-43k yearly est. 20d ago
  • REGISTRATION SPECIALIST

    University of Washington 4.4company rating

    Patient Access Representative Job 30 miles from Lake Stevens

    Department: SCHOOL OF MEDICINE - DEANS Closing Info: Open Until Filled Salary: $5,176 - $5,720 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (*************************************************************************************************************************************** As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. **The School of Medicine has an outstanding opportunity for a Counseling Services Coordinator to join their team.** The Registration Specialist is responsible for assisting students, faculty, staff, and alumni with a variety of academic services, including: managing academic policies and procedures, maintaining student records and transcripts; administering student registration, enrollment verifications, and course scheduling; conducting degree audits and reporting; and ensuring institutional compliance with education-related university, state and federal standards and regulations. This position oversees the course registration, grade reporting, and degree auditing for the preclinical curriculum, which is delivered across six universities across the Washington, Wyoming, Alaska, Montana, and Idaho (WWAMI) region. The Registration Specialist participates in the clerkship scheduling process for clinical medical students, and meets with and advises medical students on academic planning and their progress towards fulfilling School of Medicine degree requirements. The Registration Specialist has frequent contact with the School's administrative and regional leadership, clerkship faculty and administrators, financial aid, the University Registrar's office, and medical students. This position requires a high degree of independent decision-making, problem-solving, and the ability to prioritize multiple and competing tasks while meeting frequent deadlines. The position must be able to independently understand, interpret, and communicate complex policies to faculty, staff, and medical students. The Registration Specialist must be service-oriented and customer-focused, have excellent written and verbal communication skills, and able to address questions, problems, and concerns from faculty, staff, and medical students in a prompt, professional, and confidential manner. The Registration Specialist directly impacts the scope and quality of medical education program provided to over 1,100 enrolled medical students. The position is integral in ensuring that academic affairs programs meet the compliance and accreditation standards as established by the Liaison Committee on Medical Education, federal and state laws, and university regulations. The position provides a critical communication link between students, academic affairs, regional WWAMI offices, preclinical and clinical departments, and the University of Washington. This position is responsible for ensuring that all students are registered appropriately for their courses and meeting their applicable graduation requirements. **DUTIES AND RESPONSIBILITIES** Medical Student Enrollment Management - 35%: + Manage quarterly enrollment operations for 1st and 2nd year medical students, including course registration, add/drop functions, student withdrawals, and other student registration issues. Coordinate the course remediation registration process, track student completion of remediation coursework, and document course remediation information in internal School of Medicine databases and official university systems. + Assist with registration for 3rd year medical students as needed. + Co-manage the scheduling process of required clerkships for 4th year medical students and elective clerkships for all medical students, including away/visiting electives and nonclinical electives. Advise students of their progress towards completing the graduation requirements. Adjust student schedules as needed. + Collaborate with specialty career advisors, academic departments, and deans to improve scheduling services in support of the needs of students. Make student referrals to career advisors for academic and residency application advising as appropriate. Make referrals to Learning Specialists, the Proactive Advisor, and deans as needed. + Advise students, faculty, deans, and staff on university, school, and unit policies, standards, and procedures for registration and scheduling. + Participate in the student eligibility certification process for the national USMLE Step 1 and Step 2 licensing exams. + Coordinate the granting of degrees and diplomas for medical students with the University registrar.Recordkeeping, Data Management, & Reporting - 35%: + Interpret and enforce school and university policies and rules, and federal regulations that relate to academic standards, student academic records, and LCME compliance. + Maintain a comprehensive knowledge of all new and updated regulations regarding academic records and institutional policies; communicate these to all affected departments and personnel. + Create and manage all academic records for current and former medical students, including student demographic data, student records integrity, document archiving, and student records retention, in accordance with federal and state laws and University academic record and records retention policies and procedures. + Coordinate the transfer and receipt of student information and grade files from the regional WWAMI partner institutions to the School of Medicine when needed, and from the School of Medicine to the main University of Washington registrar's office and databases. Ensure accurate and timely receipt and processing of grades from all preclinical WWAMI sites. + Provide timely updates of student statuses and actions in school, university, and external databases. Enter data into such systems as appropriate. + Provide assistance to Financial Aid so they may issue tuition waivers for 1st and 2nd year medical students enrolled at WWAMI partner universities. Apply WWAMI transcript statements as appropriate. + Conduct routine audits of student data, grades, schedules, graduation requirements, and transcripts in school, university, and national student database systems. Develop and implement processes for verifying data with increased accuracy and efficiency. + Create and issue enrollment confirmation and degree verification letters, residency credentialing forms, and documentation for current medical students in a timely manner. Assist with alumni degree verification requests as needed. Develop and maintain internal systems for tracking verification requests and statuses. + Prepare statistical reports and documentation for internal school and university reports, accreditation, and other external organizations as needed. + Collaborate with IT and other stakeholder departments to develop data reports and tools for administrative and student use. Audit new systems to ensure data and privacy needs are met prior to implementation.Customer Service - 20%: + Respond to large volumes of calls, emails, and face-to-face inquiries in a friendly and professional manner. Assist in monitoring a shared departmental inbox. + Promote a customer-focused environment and office operations through problem-solving, flexibility, commitment, discretion, empathy, and inclusivity. Provide prompt, accurate, and efficient services and information to students, deans, faculty, administrators, and external agencies. + Analyze and resolve recurring customer service opportunities, and work with the School of Medicine Registrar on continuous improvement to streamline and revise processes to enhance customer service and programmatic sustainability. + Create and review written student communication, such as emails and web content. Collaborate with affiliated university, school, and WWAMI offices to develop scheduling information and resources for medical students. Conduct small and large group presentations and information sessions for students, staff, faculty, and deans.Administrative Operations (10%): + Collaborate in the creation and maintenance of registration unit policy and procedure manuals. + Represent the registration and scheduling unit on School of Medicine committees, working groups, special projects, and/or initiatives as appropriate. + Participate in trainings and relevant professional development activities to support professional and/or departmental growth. Operationalize and/or integrate learning from these trainings into the work unit and work processes. + Other duties as assigned. **MINIMUM QUALIFICATIONS** + Bachelor's degree in a related field and 2 years of experience in advising or counseling students, educational program management, or registration and scheduling operations. _Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration._ **ADDITIONAL REQUIREMENTS** + Excellent interpersonal, conflict resolution, and problem-solving skills with a highly collaborative and communicative style. Strong written and oral communication skills. + Exceptional organizational skills and attention to detail. + Skilled in multi-tasking, organizing resources, establishing priorities, and meeting frequent and competing deadlines. + Ability to effectively manage stressful situations and changing priorities with high levels of diplomacy and confidentiality. + Ability to work in a fast-paced environment, and to work in a large, highly complex organization and across multiple levels to achieve results. + Ability to handle large volumes of calls, emails, and face-to-face inquiries in a friendly and professional manner. Demonstrated experience in managing challenging customer or student service environments and resolving difficult situations and complaints. + Ability to exercise judgment, initiative, and work independently with a high degree of reliability, accuracy and productivity. + Ability to anticipate, recognize and resolve issues. Commitment to continuous quality improvement. + Exhibits a professional work ethic and maintains a positive, optimistic, and success-oriented attitude. + Ability to interpret and communicate policies, procedures, and legal documents. + Experience working with Microsoft Office suite, student database systems, electronic file management systems, and other affiliated IT reporting platforms. + Experienced in data entry and in managing and manipulating spreadsheets in Microsoft Excel. + Demonstrated cultural competency in customer service and team environment. Promote a safe and inclusive work environment. **WORKING ENVIRONMENT CONDITIONS** + The work environment is typical of a normal office environment. Most of the job is performed while sitting, although the work will require occasional lifting and carrying of boxes up to 25 lbs. Keyboarding is required on a daily basis, which may be extensive at times. + Full time schedules are assumed to be at least 40 hours; however, employees are expected to work to complete job responsibilities. This position may require the employee to work beyond a normal work week and intermittently requires evening and weekend time to meet project deadlines and attend meetings and events. Travel to regional WWAMI sites may be required. **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
    $5.2k-5.7k monthly 37d ago
  • Patient Experience Representative

    ICAN Children's Therapy

    Patient Access Representative Job 30 miles from Lake Stevens

    GREAT PEOPLE WORK HERE! Watch Why at ******************************************* is located in Bellevue, WA - 10 miles from Seattle. About Us: Hope and Future for every child and family Hope and Future. These simple words represent the journey we take with our families. Are you looking for a collaborative place where you can see daily that your talents are making progress for the whole-child? Our commitment to hope and future for children and families affected by developmental challenges around the world is as strong today as when ICAN was founded in 2008. Our founder and owner, a Speech Language Pathologist recognized his patients would benefit tremendously from having a single location to receive comprehensive therapy services. So he created ICAN, now the largest multi-disciplinary neurodevelopmental clinic in Washington State. Our strength is our People, a Team of dedicated clinical providers and support staff that work together to make a difference in patients' and families' lives. Position: The role you would play on our Multi-disciplinary Team We are looking for an energetic, dependable, and positive team player to join our fast-paced pediatric clinic. As a Patient Experience Representative at our front desk, you will assist patients and families in person as well as over the phone ensuring our patients are receiving the highest level of care. Hours Monday - Friday 11:00am to 5:00pm Key Responsibilities: Provides a high level of customer service to our patients and families Greet all families and patients and provide support and direction as needed Schedule, reschedule, and coordinate all patient appointments per clinic protocol Maintain excellent customer service on all communication in person, via phone, and via e-mail Accurately review and complete intake paperwork as needed Maintain updated records and files When necessary, collect payments from patients in a genuine, caring, and friendly manner Key Qualities: Kind, friendly, and respectful Organized, with good time management skills Able to multi-task Strong attention to detail Flexible and comfortable working in a fast-paced environment Works well with a diverse group of people Self-motivated Requirements: High school diploma/GED 1 year of in-person customer service experience Detail focused with ability to be patient Proficient with technology Able to communicate professionally verbal and written Our Commitment to an Exceptional Culture We live our Culture everyday by embracing a Code of daily intentional behaviors: Our Patients - we invest in our patients with compassionate care and pride Innovation - creating a better way Community - we are building this together Growth - we change to embrace our future ICAN is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Any concern or question about equal opportunity at ICAN should be directed to our HR Department at hr@i-can.center for an immediate response.
    $38k-46k yearly est. 60d+ ago
  • Patient Referral Representative

    3304 Home Health Wa Spokane

    Patient Access Representative Job 30 miles from Lake Stevens

    Capture defined referral information from Swedish Physician Division providers to specialists and facilities. Verify eligibility and benefits for risk patients. Swedish Medical Group (SMG) provides an extensive range of ambulatory services to patients throughout the Puget Sound. As a caregiver with SMG, you'll support the delivery of cost-effective, clinically competent, reliable healthcare by following our core values of Justice, Excellence, Dignity, Integrity and Compassion. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. At our Orthopedic Clinics, we treat injuries including arthritis pain, back pain, joint pain and pain from strains and sprains that impact our patients' quality of life. Join our team to help patients with musculoskeletal needs overcome chronic joint pain and injury. Benefits and perks: Competitive pay (including holiday pay & shift pay differentials) Best-in-class benefits - full medical, dental and vision coverage from your first day 401(k) plan with employer matching & complimentary retirement planner Generous paid time off for vacation, sick days and holidays Tuition reimbursement & student loan forgiveness programs Wellness & mental health assistance programs Back-up child & elder care to help with care disruptions for your family Voluntary benefits, like pet, auto and home insurance, commuter benefits and more! Required Qualifications: Appropriate education in coding and medical terminology. Or Equivalent experience. 1 year Clinic setting or medical billing office within the last three years. Preferred Qualifications: Medical billing experience is a plus. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
    $38k-46k yearly est. 4d ago
  • Patient Services Specialist

    CHC 4.2company rating

    Patient Access Representative Job 20 miles from Lake Stevens

    Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language. Job Summary The Patient Services Specialist provides support and promotes access to primary health care with non-clinical services that enable individuals to connect through system navigation, benefit acquisition, community resources, education and other enabling services. The Specialist will (a) help current patients connect with community resources outside the organization's scope of services; (b) assist residents within the service area in establishing linkage to CHC services; and (c) help current patients and residents within the service area connect with accessing subsidized, low-cost and free health insurance programs. In addition, the Specialist will provide assistance under grant covered services and eligibility for the organization's sliding fee discount program. This position will assist in building and maintaining relationships with community partners and will participate in events hosted by the organization and/or sponsored by community partners. Knowledge, Skills & Abilities Reads, speaks, understands and writes proficiently in English. Works independently and is self-directed. Works effectively in a team environment. Problem-solves with creativity and ingenuity. Organizes, prioritizes, and coordinates multiple activities and tasks. Works with initiative, energy and effectiveness in a fast-paced environment. Produces work in high quantity and quality. Remains calm and effective in high pressure and emergency situations. Use of multi-line telephones and other office machines. Knowledge of medical, dental, or pharmacy terminology. Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook. Possess ability to write routine reports and correspondence. Preferred: Bilingual skills. Knowledge of the health and human services infrastructure, health insurance programs and public coverage options. Public speaking: one-on-one or in group settings. Education High school graduate or equivalent. Preferred: Associates degree in healthcare related field, or in lieu of degree, a combination of equivalent education and work experience. Experience Health care or related experience (1 year). Customer service related experience working with the general public (1 year). Working with insurance/program eligibility in a community-based organization. Preferred: Health care information systems, such as electronic health record and practice management systems experience. Working with low income, multi-ethnic populations. Working with private and/or government third party reimbursement. ICD-10 coding experience. CPT-4 coding experience. CDT-5 coding experience. Driver's license with the State of Washington. Motor vehicle insurance liability policy, a certificate. Job Specific Functions/Performance Serves as a subject matter expert for staff, patients and residents within the service area on all aspects of system navigation, benefits acquisition, assistance programs and community resources. Provides support for current patients with system navigation (i.e., cross-services referrals) and promotes access to primary care (e.g., medical, dental, pharmacy, mental health) and ancillary services within the organization's scope of services. Provides support for residents within the service area promotes access to primary care (e.g., medical, dental, pharmacy, behavioral health) and ancillary services within the organization's scope of services (i.e., recruitment of new patients). Provides support for current patients and residents within the service area for benefit acquisition through eligibility and enrollment assistance and connection with accessing subsidized, low-cost and free health insurance programs (e.g., health, pharmacy, Medicaid, Medicare, Women Infants and Children, Supplemental Security Income, Temporary Assistance for Needy Families, and other related public health programs and services). Provides support for current patients and residents with the service area for eligibility assistance and tracking under grant covered services. Provides support and assistance for current patients to community resources (e.g., health, social services, etc.) outside the organization's scope of services. Provides support and assistance for current patients to other enabling services (e.g., transportation, interpretation, etc.) to assist with system navigation. Provides support and assistance for current patients and residents within the service area with the completion and processing of applications and qualification for sliding fee discount program. Follow up on outstanding sliding fee applications and enters tracking data into sliding fee database. Verifies insurance coverage for future scheduled appointments using practice management system appointment reports. Assists in outbound call campaigns to assigned patients, schedules required appointments, and updates the benefit status of patients. Provides education to current patients and residents within the service area. Assists with the distribution of patient education and organizational promotion materials to patients, residents within the service area, and partner organizations and businesses. Maintains Breast and Cervical Health Database. Works with providers to ensure all necessary paperwork is completed and verifies patient eligibility. Researches patient questions regarding accounts/statements and initiates appropriate adjustments with the assistance from the Patient Accounts Department. Assists in building and maintaining relationships with community partners (e.g., other health care, social service agencies, educational institutions, etc.). Participates in events hosted by the organization and/or sponsored by community partners. Attends and successfully complete all required training programs; participate in ongoing conference calls, webinars and other professional development opportunities. Performs the duties of a receptionist, as needed, and assists with other departments when called upon. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care. CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.
    $35k-41k yearly est. 32d ago
  • Candidate Experience Specialist - Scheduler

    Security Director In San Diego, California

    Patient Access Representative Job 30 miles from Lake Stevens

    Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Job Description Allied Universal is hiring a Candidate Experience Specialist. The Candidate Experience Specialist will offer a standardized, exceptional candidate experience that is welcoming and easy to use with a goal to minimize multiple contact points while navigating the hiring process at Allied Universal. The Candidate Experience Specialist's role is to be the subject matter expert and face of the company to candidates in the specified market. RESPONSIBILITIES: Manage applicants in the post-offer process for an assigned area, advance applicants through the steps required for onboarding Schedule Onboarding and New Employee Orientation (NEO) for new applicants by reviewing completed background screening (Backgrounds Complete) and “Ready for NEO” statuses in the Applicant Tracking System (iCIMS) and business intelligence tool (DOMO) Contact candidates via phone, text, and email to confirm dates available for Orientation and send confirmation email to applicant via iCIMS Review DOMO and ensure applicants are moving through the statuses Background Check Completed (and no driving) > Schedule for NEO 3rd Party BG Check > Review BG and see if complete, Schedule for NEO if completed Ready for NEO > Those who have previously been reached for NEO but haven't responded yet Outreach again NEO Scheduled > Confirm with candidate their NEO arrival, ensure no further questions from candidate Background Check Initiated > This candidate has not completed BG invitation, touch base and offer to help them complete it Background Under Review > Has the Criminal History card been sent/completed, may need a follow up with HR or Candidate Background in Process > If candidate has been in the step for a couple of days, please review BG in Sterling and see what is pending. Contact Candidate to let them know BG still in process Update iCIMS statuses once applicant is scheduled via person profile Post NEO to On-the-Job Training (OJT) Provide work schedule to applicant (Are we providing any offer/schedule information at time of interview?) Make contact with site manager to ensure new hire has the correct information Make final contact with employee to ensure first day is completed as scheduled Perform the essential duties of the Onboarding Specialist in their absence QUALIFICATIONS: High School diploma or equivalent Prior work experience in a professional administrative environment Able to focus and multi-task in a busy environment Ability to successfully handle stressful situations in a calm and professional manner Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines PREFERRED QUALIFICATIONS: College degree in business, human resources, or related field of study Human resources and/or recruiting experience Experience using iCIMS or other Applicant Tracking System Experience using WinTeam or other Human Resources Information System Experience using DOMO or other business intelligence tool BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Pay $21.09 hour Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1335539
    $21.1 hourly 8d ago
  • Patient Referral Representative

    Providence Health & Services 4.2company rating

    Patient Access Representative Job 30 miles from Lake Stevens

    Capture defined referral information from Swedish Physician Division providers to specialists and facilities. Verify eligibility and benefits for risk patients. Swedish Medical Group (SMG) provides an extensive range of ambulatory services to patients throughout the Puget Sound. As a caregiver with SMG, you'll support the delivery of cost-effective, clinically competent, reliable healthcare by following our core values of Justice, Excellence, Dignity, Integrity and Compassion. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. At our Orthopedic Clinics, we treat injuries including arthritis pain, back pain, joint pain and pain from strains and sprains that impact our patients' quality of life. Join our team to help patients with musculoskeletal needs overcome chronic joint pain and injury. Benefits and perks: * Competitive pay (including holiday pay & shift pay differentials) * Best-in-class benefits - full medical, dental and vision coverage from your first day * 401(k) plan with employer matching & complimentary retirement planner * Generous paid time off for vacation, sick days and holidays * Tuition reimbursement & student loan forgiveness programs * Wellness & mental health assistance programs * Back-up child & elder care to help with care disruptions for your family * Voluntary benefits, like pet, auto and home insurance, commuter benefits and more! Required Qualifications: * Appropriate education in coding and medical terminology. Or Equivalent experience. * 1 year Clinic setting or medical billing office within the last three years. Preferred Qualifications: * Medical billing experience is a plus. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
    $38k-43k yearly est. 7d ago
  • Front Desk Coordinator

    Campuspoint

    Patient Access Representative Job 17 miles from Lake Stevens

    Compensation: $21-$23/hr DOE Availability: This is a temporary position with the potential for conversion based on performance and business needs. The work schedule is Monday through Friday from 8 a.m. to 5 p.m. Join this reputable Title Insurance company as a Front Desk Coordinator in its busy headquarters office in Lynnwood. You'll become an integral part of their thriving escrow team and play a crucial role in daily operations. As the face of the company, you'll utilize your exceptional customer service skills to greet visitors warmly and provide top-notch assistance. No prior experience is necessary - bring your positive attitude and eagerness to learn; they'll provide the comprehensive training and ongoing support you need to succeed. As a Front Desk Coordinator, you'll have the opportunity to learn escrow tasks, expanding your skill set and marketability. This role is not just about the present but also about your future growth and development. DUTIES Answering and directing calls courteously and efficiently. Welcoming customers warmly, offering refreshments as required. Notifying staff promptly upon customer arrival for appointments and assisting with scheduling of closing appointments. Manage courier deliveries, handle and distribute mail, and promptly alert relevant personnel. Keeping reception and conference areas tidy and organized. Coordinating orders for refreshments and office supplies. Assisting with various projects, including mailouts. Maintaining punctuality and consistent attendance. Assisting with escrow tasks as needed, with training provided. QUALIFICATIONS Experience in customer service, reception, clerical, or administrative support work. Friendly, positive, upbeat and professional demeanor Strong communication skills Organized with high attention to detail Proficiency in Microsoft Office CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.
    $21-23 hourly 7d ago
  • REGISTRATION SPECIALIST

    University of Washington 4.4company rating

    Patient Access Representative Job 30 miles from Lake Stevens

    As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. The School of Medicine has an outstanding opportunity for a Counseling Services Coordinator to join their team. The Registration Specialist is responsible for assisting students, faculty, staff, and alumni with a variety of academic services, including: managing academic policies and procedures, maintaining student records and transcripts; administering student registration, enrollment verifications, and course scheduling; conducting degree audits and reporting; and ensuring institutional compliance with education-related university, state and federal standards and regulations. This position oversees the course registration, grade reporting, and degree auditing for the preclinical curriculum, which is delivered across six universities across the Washington, Wyoming, Alaska, Montana, and Idaho (WWAMI) region. The Registration Specialist participates in the clerkship scheduling process for clinical medical students, and meets with and advises medical students on academic planning and their progress towards fulfilling School of Medicine degree requirements. The Registration Specialist has frequent contact with the School's administrative and regional leadership, clerkship faculty and administrators, financial aid, the University Registrar's office, and medical students. This position requires a high degree of independent decision-making, problem-solving, and the ability to prioritize multiple and competing tasks while meeting frequent deadlines. The position must be able to independently understand, interpret, and communicate complex policies to faculty, staff, and medical students. The Registration Specialist must be service-oriented and customer-focused, have excellent written and verbal communication skills, and able to address questions, problems, and concerns from faculty, staff, and medical students in a prompt, professional, and confidential manner. The Registration Specialist directly impacts the scope and quality of medical education program provided to over 1,100 enrolled medical students. The position is integral in ensuring that academic affairs programs meet the compliance and accreditation standards as established by the Liaison Committee on Medical Education, federal and state laws, and university regulations. The position provides a critical communication link between students, academic affairs, regional WWAMI offices, preclinical and clinical departments, and the University of Washington. This position is responsible for ensuring that all students are registered appropriately for their courses and meeting their applicable graduation requirements. DUTIES AND RESPONSIBILITIES Medical Student Enrollment Management - 35%: Manage quarterly enrollment operations for 1st and 2nd year medical students, including course registration, add/drop functions, student withdrawals, and other student registration issues. Coordinate the course remediation registration process, track student completion of remediation coursework, and document course remediation information in internal School of Medicine databases and official university systems. Assist with registration for 3rd year medical students as needed. Co-manage the scheduling process of required clerkships for 4th year medical students and elective clerkships for all medical students, including away/visiting electives and nonclinical electives. Advise students of their progress towards completing the graduation requirements. Adjust student schedules as needed. Collaborate with specialty career advisors, academic departments, and deans to improve scheduling services in support of the needs of students. Make student referrals to career advisors for academic and residency application advising as appropriate. Make referrals to Learning Specialists, the Proactive Advisor, and deans as needed. Advise students, faculty, deans, and staff on university, school, and unit policies, standards, and procedures for registration and scheduling. Participate in the student eligibility certification process for the national USMLE Step 1 and Step 2 licensing exams. Coordinate the granting of degrees and diplomas for medical students with the University registrar. Recordkeeping, Data Management, & Reporting - 35%: Interpret and enforce school and university policies and rules, and federal regulations that relate to academic standards, student academic records, and LCME compliance. Maintain a comprehensive knowledge of all new and updated regulations regarding academic records and institutional policies; communicate these to all affected departments and personnel. Create and manage all academic records for current and former medical students, including student demographic data, student records integrity, document archiving, and student records retention, in accordance with federal and state laws and University academic record and records retention policies and procedures. Coordinate the transfer and receipt of student information and grade files from the regional WWAMI partner institutions to the School of Medicine when needed, and from the School of Medicine to the main University of Washington registrar's office and databases. Ensure accurate and timely receipt and processing of grades from all preclinical WWAMI sites. Provide timely updates of student statuses and actions in school, university, and external databases. Enter data into such systems as appropriate. Provide assistance to Financial Aid so they may issue tuition waivers for 1st and 2nd year medical students enrolled at WWAMI partner universities. Apply WWAMI transcript statements as appropriate. Conduct routine audits of student data, grades, schedules, graduation requirements, and transcripts in school, university, and national student database systems. Develop and implement processes for verifying data with increased accuracy and efficiency. Create and issue enrollment confirmation and degree verification letters, residency credentialing forms, and documentation for current medical students in a timely manner. Assist with alumni degree verification requests as needed. Develop and maintain internal systems for tracking verification requests and statuses. Prepare statistical reports and documentation for internal school and university reports, accreditation, and other external organizations as needed. Collaborate with IT and other stakeholder departments to develop data reports and tools for administrative and student use. Audit new systems to ensure data and privacy needs are met prior to implementation. Customer Service - 20%: Respond to large volumes of calls, emails, and face-to-face inquiries in a friendly and professional manner. Assist in monitoring a shared departmental inbox. Promote a customer-focused environment and office operations through problem-solving, flexibility, commitment, discretion, empathy, and inclusivity. Provide prompt, accurate, and efficient services and information to students, deans, faculty, administrators, and external agencies. Analyze and resolve recurring customer service opportunities, and work with the School of Medicine Registrar on continuous improvement to streamline and revise processes to enhance customer service and programmatic sustainability. Create and review written student communication, such as emails and web content. Collaborate with affiliated university, school, and WWAMI offices to develop scheduling information and resources for medical students. Conduct small and large group presentations and information sessions for students, staff, faculty, and deans. Administrative Operations (10%): Collaborate in the creation and maintenance of registration unit policy and procedure manuals. Represent the registration and scheduling unit on School of Medicine committees, working groups, special projects, and/or initiatives as appropriate. Participate in trainings and relevant professional development activities to support professional and/or departmental growth. Operationalize and/or integrate learning from these trainings into the work unit and work processes. Other duties as assigned. MINIMUM QUALIFICATIONS Bachelor's degree in a related field and 2 years of experience in advising or counseling students, educational program management, or registration and scheduling operations. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS Excellent interpersonal, conflict resolution, and problem-solving skills with a highly collaborative and communicative style. Strong written and oral communication skills. Exceptional organizational skills and attention to detail. Skilled in multi-tasking, organizing resources, establishing priorities, and meeting frequent and competing deadlines. Ability to effectively manage stressful situations and changing priorities with high levels of diplomacy and confidentiality. Ability to work in a fast-paced environment, and to work in a large, highly complex organization and across multiple levels to achieve results. Ability to handle large volumes of calls, emails, and face-to-face inquiries in a friendly and professional manner. Demonstrated experience in managing challenging customer or student service environments and resolving difficult situations and complaints. Ability to exercise judgment, initiative, and work independently with a high degree of reliability, accuracy and productivity. Ability to anticipate, recognize and resolve issues. Commitment to continuous quality improvement. Exhibits a professional work ethic and maintains a positive, optimistic, and success-oriented attitude. Ability to interpret and communicate policies, procedures, and legal documents. Experience working with Microsoft Office suite, student database systems, electronic file management systems, and other affiliated IT reporting platforms. Experienced in data entry and in managing and manipulating spreadsheets in Microsoft Excel. Demonstrated cultural competency in customer service and team environment. Promote a safe and inclusive work environment. WORKING ENVIRONMENT CONDITIONS The work environment is typical of a normal office environment. Most of the job is performed while sitting, although the work will require occasional lifting and carrying of boxes up to 25 lbs. Keyboarding is required on a daily basis, which may be extensive at times. Full time schedules are assumed to be at least 40 hours; however, employees are expected to work to complete job responsibilities. This position may require the employee to work beyond a normal work week and intermittently requires evening and weekend time to meet project deadlines and attend meetings and events. Travel to regional WWAMI sites may be required. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
    $42k-47k yearly est. 37d ago
  • Senior Patient Services Specialist

    Providence Health & Services 4.2company rating

    Patient Access Representative Job 20 miles from Lake Stevens

    Full time day shift - Monday - Friday. Start times can vary between 7:30am - 8:30am. End shift time up to 5:30pm The Senior Patient Services Specialist functions as an integral team member of the Swedish Cancer Institute. and as such assumes a key role in effective customer service. The PSC II exercises independence in the planning and accomplishment of a wide spectrum of clerical and administrative duties. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: 1 year - Receptionist or front desk experience in a clinic or hospital setting. Preferred Qualifications: Associate's Degree or equivalent from a college or technical school. Business courses. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
    $33k-38k yearly est. 9d ago

Learn More About Patient Access Representative Jobs

How much does a Patient Access Representative earn in Lake Stevens, WA?

The average patient access representative in Lake Stevens, WA earns between $32,000 and $46,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average Patient Access Representative Salary In Lake Stevens, WA

$38,000
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