Patient access representative jobs in Lexington, KY - 455 jobs

The Patient Access Specialist functions in a patient communication role, located in a call center setting. Facilitates patient access to care through registration, scheduling, and recording of patient communications. Must be committed to excellent communication and delivering an exceptional patient experience. PREFERRED QUALIFICATIONS: Formal training which will probably be indicated by a high school diploma or equivalent; experience working with the public; excellent communication/phone skills; computer/typing skills; medical office experience preferred, knowledge of medical terminology, ability to maintain composure in a fast paced work environment PHYSICAL GUIDELINES: Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day; motor coordination and complete manual dexterity; articulate speech, visual acuity; ability to hear. NOTE: This document is intended to describe the general nature and level of work performed. It is not intended to act, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job. LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)

Candidates must reside within 50 miles of our Lexington, KY office and be willing to work on-site. A minimum of two (2) to three (3) years of customer service or call center work experience is required. Previous work experience in insurance services or related service industry is a plus. Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customer service tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES * Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail. * Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed. * Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months. * Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts. * Discuss detailed information of endorsement changes made to the policy. * Provide detailed breakdown of Tower Hill Insurance Exchange. * Document summary of each customer contact via our system applications. * Rely on instructions and pre-established guidelines to perform the functions of the job. * Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction. * Strive for first-call resolution, including providing options and alternatives to best assist the customer. * Maintain full knowledge of department FAQs documents. * Work extended hours to meet Call Center demands and during catastrophes events as needed. * Prepare faxes, emails, receipts, and other correspondence as requested. * Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude. * Assist leadership with special projects and other assigned tasks. ADDITIONAL DUTIES This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION High School Diploma or GED required. EXPERIENCE Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus. CERTIFICATIONS Professional Insurance Designations preferred. LICENSES Valid Driver's License required. Florida 4-40 Customer Service License preferred. BENEFITS * Medical * Dental * Vision * Life & Disability Insurance * 401(k) * Health Savings Account * Accident, Critical Illness and Hospital Indemnity * Pet insurance * Paid time off & Holiday pay We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com) Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* and let us know the nature of your request and your contact information. All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.

PRIMARY FUNCTION The Patient Access Associate greets patients and visitors, acts as intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the practice management system. The Patient Access Associate influences patient flow and the general pace of clinic business day through scheduling decisions. The Patient Access Associate works as part of an integrated care team to provide high quality coordinated care. PRINCIPLE DUTIES Offers each visitor to the organization an exemplary service experience. Greets all patients and visitors promptly and pleasantly. Explains policies to patients and distributes patient information sheets, when appropriate. Manages telephone traffic into clinic by maintaining responsibility for answering incoming calls within two rings, using proper greeting and name. Screens calls for physicians, Assists clients needing minimal assistance, Transfers calls to other staff as necessary. Responds to patient requests for appointments, scheduling the patient appointments at convenience of patient; According to reason provided and in accordance with scheduling guidelines. Offers appointments with the Primary Care Provider when possible. Ensures enough time is allotted for special procedures or lengthy exams. Maintains complete understanding of scheduling guidelines Updates and/or verifies all demographic information at every patient interaction Patient Name Birthdate Check in Address & Phone Number, Including Guarantor Address & Phone Number Insurance Information Preferred Primary Care Provider Preferred Pharmacy Scan insurance information at EVERY visit. Collects patient insurance Scans copy of all new insurance information into patient's cart Validates insurance effective dates and policy numbers at initial visit Verifies continued coverage at subsequent visits. Follows guidelines for patient workflow Promptly updates Tags patients as arrived or ready for service. Notifies clinical support staff that patient is ready for intake. Monitors waiting room to ensure timely flow of patients and maintains area for optimal customer experience. Collects patient payments Informs all patients of the sliding fee program. Enforces established financial policies Refers patients to Financial Counselor as appropriate. In absence of Financial Counselor, initiates patient qualification for the sliding fee program. Completes check-out procedures Completes follow up orders entered by provider. Provides documentation (school/work excuse, release of information, etc.) to patient as directed by provider. Completes end-of-day reconciliation and nightly deposit. Follow up on “no show” patients according to procedure and informs physician when follow-up contact is not successful. Completes the documentation of patient reminder calls on a daily basis. Contacts patients on follow-up or recall list to schedule needed appointments with providers. Employees are responsible are for maintaining a thorough understanding of their role in the following protocols and as protocols are updated periodically employees are expected to remain current on any updates. Recall plans Reminder calls DNKA-/No Show Appointments Sliding fee Process Updating Patient's Insurance Information Updating Patient Registration Scheduling Guidelines Canceling or Rescheduling an Appointment Same Day Appointment Scheduling Answering Telephone Call Patient Right to Confidential Communications Assists with other duties or in other departments as instructed by supervisor. Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to team-based delivery of primary care services. Recognizes that the completion of the above listed duties illustrates the employee's role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities. JOB REQUIREMENTS Minimum Education High School Diploma Minimum Work Experience Minimum 1-year medical office experience preferred. Required License n/a Qualifications Successful applicants will be mature and well organized with pleasant personality and speaking voice. Since this position provides the patient or visitors first impression of our clinic, professional appearance, and warm, friendly demeanor. Knowledge of medical office procedures, basic computer skills, and scheduling. Position requires skills in verbal and written communication and multi-tasking. Proficient time management and organizational skills. Preference will be given to candidate with previous medical office experience. ORGANIZATIONAL EXPECTATIONS Professionalism Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of practice through reading and in-services. This is especially important in the areas of insurance coverage and claims, patient flow, scheduling, assuring correct patient information, and handling patient relations. Obeys appropriate dress code as specified in Employee Handbook. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties. Service Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Mission and Vision and Values of the organization. Maintains clinic standards for a clean and quiet patient environment to maintain a positive patient care experience. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Compliance Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Adheres to professional standards, clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.), federal, state, and local requirements, Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG), etc. Cooperates fully with all aspects of Corporate Compliance Plan and Standards of Conduct. Participates in all safety programs which may include assignment to an emergency response team. ACCOUNTABILITY Accountable to the Front Office Team Leader and Service Line Manager and responsible for keeping the Front Office Team Leader and Service Line Manager informed of office activities and problems that arise. SUPERVISION EXERCISED None. TYPICAL PHYSICAL DEMANDS This position requires sitting, some bending, stooping and stretching. Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment are also required. Position requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employees will be required lift papers or boxes up to 50 pounds occasionally. TYPICAL WORKING CONDITIONS Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Evening work is required. Work may be stressful at times. SALARY $31,000 - $48,000 / year *Depending on experience* WORK HOURS 37.5 hours (Irregular work hours, some overtime possible at times.) EVALUATION Evaluated annually by the Team Leader or Service Line Manager with input from providers and support staff as appropriate. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.

Dealership:L0629 Southeast Finance Center Title and Registration Specialist Employment Type: Full-time 8:00-5:00 Drive Your Career Forward with Lithia & Driveway Freedom Chrysler Jeep Dodge is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives the business forward. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: Earning Customers for Life Improving Constantly Taking Personal Ownership Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We'd love to have you join us on our journey. What You'll Do: Review and analyze inbound and outbound vehicle title and registration documents for accuracy, and submit them to the appropriate government agencies. Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively. Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork. Work directly with government personnel when needed to resolve registration or title discrepancies. Follow up with internal LAD personnel to correct issues identified during the purchase or sale process. Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency. Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner. Perform additional tasks and responsibilities as needed to support the title and registration function. What You'll Bring: Strong attention to detail - essential for reviewing and processing title and registration documents accurately. Excellent communication skills - for interacting with customers, internal teams, and government personnel. Time management - to meet deadlines and performance standards. Active listening - to understand and resolve customer and administrative issues effectively. Critical thinking - for diagnosing and resolving both routine and complex title/registration problems. Ability to work independently - especially important in a role that requires self-motivation and accountability. Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred. Notary helpful but not required. We Offer Best-in-Class Industry Benefits: The full salary range for this position is $35,000-55,000 annually. The anticipated starting pay for this role is $20-25, based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws.Medical, Dental, and Vision Plans starting after 30 days Medical, Dental, and Vision Plans starting after 30 days Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Qualifications: High School graduate or equivalent required 18 years or older We are a drug-free workplace If you are ready for a change, if you are ready to learn more, grow more and do more than you've ever done before, apply today. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Description Customer Service Representative - State Farm Agent Team Member Full time At our agency, we invest in the success and well-being of every team member. Our benefits package is designed to support financial stability, work-life balance, and long-term career growth. Performance-based commission structure SIMPLE IRA retirement plan with employer match Medical insurance Disability insurance Life insurance Paid Time Off (vacation, sick, and personal days) Paid Parental Leave Paid company holidays Clear career advancement paths to support long-term growth ROLE DESCRIPTION: As a Customer Service Representative with Tim Green State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation - $40,000 - $60,000 State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Patient Access Coordinator Department: Communications Reports To: Communications Supervisor FLSA Status: Non-Exempt SCOPE The Patient Access Coordinator is responsible for welcoming patients, collecting necessary demographic information to initiate the insurance verification process, and efficiently guiding patients through appointment scheduling, ensuring a seamless experience for both BGO patients and the healthcare team. KEY RESPONSIBILITIES & DUTIES Collaboration & Communication · Greet patients and visitors in person and over the phone, providing helpful information and directing inquiries to appropriate team members. · Maintain a professional, friendly, and supportive environment for patients and their families. · Assist patients with insurance paperwork and address any billing-related questions or concerns. Administrative & Clerical Support · Schedule and manage appointments for physicians and physician assistants, balancing patient satisfaction with optimal use of provider time. · Prepare and organize patient schedules accordingly. · Perform other administrative tasks as needed to support office operations. Documentation & Data Management · Accurately enter patient data into the record-keeping system, retrieve patient files, and ensure proper organization for physician review and treatment. Quality Assurance & Compliance · Ensure clinical staff has all necessary information about patient appointments to provide timely and appropriate care. QUALIFICATIONS & REQUIREMENTS Education and Experience: · High school diploma or equivalent required. · Previous experience in a medical office setting is a preferred but not required. SKILLS Interpersonal & Communication Skills · Strong interpersonal skills and the ability to communicate effectively with patients, including those who may be ill, elderly, or distressed. · Ability to maintain a professional demeanor and provide outstanding customer service. Administrative & Technical Proficiency · Proficient in basic office tasks such as typing, filing, and using phone/communication systems. · Familiarity with Electronic Medical Records (EMR) and Practice Management Systems (PMS); Greenway Intergy experience is a plus. Organizational & Multitasking Skills · Excellent organizational skills with the ability to manage multiple tasks simultaneously. Flexibility & Travel Readiness · Must have the ability to travel to and work from each of BGO's 10 locations throughout Central, Kentucky. PHYSICAL REQUIREMENTS · Ability to remain seated or standing for extended periods. · Frequent typing and use of a computer/mouse. · Visual acuity to read small text on screens and documents. · Ability to work efficiently in a fast-paced, high-pressure environment. · Must be able to occasionally lift up to 25 pounds. SCHEDULE Hourly position, Monday through Friday, 8:00 AM to 5:00 PM. Occasional adjustments to hours may be required based on clinical needs. SALARY & COMPREHENSIVE BENEFIT PACKAGE Salary is based on experience, with a comprehensive benefits package that includes: · Health, dental, and vision insurance · Long-term disability and life insurance · Paid licensure fees · Continuing education allowance · 401(k)/profit-sharing plans ABOUT BLUEGRASS ORTHOPAEDICS (BGO) At Bluegrass Orthopaedics, we are committed to making every patient feel like they are at the center of our care. Our values-integrity, respect, and compassion-guide us as we provide affordable, high-quality orthopedic services. Our dedicated staff and providers ensure the best outcomes for our patients. EQUAL OPPORTUNITY EMPLOYER STATEMENT BGO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ** Note: This job description outlines the general nature and key responsibilities of the role. Duties and requirements may be adjusted based on business needs.**

Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office. Patient Access Coordinators perform front office duties under the general direction of the Clinical/Practice Manager or designee. These duties include, but are not limited to, greeting patients and visitors; verifying patients' demographic and insurance information; registering patients; obtaining necessary signatures; determining patients' out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; and medical records management. Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role. High school diploma or equivalent required. Computer skills required. Must have own reliable, independent transportation Clerical experience in the medical office setting preferred. Other education preferred. Benefits Include: Health, Vision, and Dental Insurance Retirement with Company Match Generous Paid Time Off (Including Maternity/Paternity Leave) Short/Long Term Disability and Life Insurance Tuition Reimbursement Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. We have an opening for a Patient Services Representative (PSR) at Lexington Women's Health in Lexington, KY. Office hours : Full time M-F 8-5 Location: Lexington, KY Patient Service Representative The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia's commitment to quality, compassion, and efficiency. Essential Functions Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area. Notify appropriate personnel to meet and escort patients to the exam room. Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed. Retrieve and appropriately route any messages from the answering service. Courteously screen solicitors for relevance to care center's needs. Perform registration functions for new or existing patients and activate patient files. Effectively collect and record copayments as required. Verify patient insurance eligibility and clearly communicate benefit limitations. Assist with scheduling patient appointments and follow-up visits. Ensure accurate and detailed documentation of patient encounters. Provide additional support to patients and medical staff as needed. Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA). Adhere to practice policies, procedures, and protocols. Participate in team meetings and contribute to quality improvement initiatives. Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism. Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. Other duties as assigned. Supervisory Responsibilities N/A Skills Excellent customer service skills, including written and verbal communication. Ability to multitask and work in a fast-paced environment. Compassionate and empathetic attitude towards patients. Strong time management skills with the ability to prioritize tasks and patients efficiently. Proven ability to work collaboratively within a team environment. Highly adaptable and able to adjust to changing priorities and conditions. Willingness to work a flexible schedule and provide coverage at satellite locations, as needed. Experience and Education High School diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required. Full Time Benefits Summary Full time benefit-eligibility beginning the first of the month after hire Immediate 401(k) matching contribution with no vesting period Generous PTO offering with additional time off for volunteering Choice of multiple medical insurance plans to best meet your needs Access to Axia providers at little to no cost through Axia's medical insurance Axia-paid life insurance, short term and long term disability Free counseling for colleagues and family members, including parents and parents-in-law Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more! At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals - without regards to gender, race, ethnicity, ability, or sexual orientation - and proudly celebrate our individual experiences and differences. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Job DescriptionSalary: $16-$24/hour Responsible for obtaining insurance benefits for patients; calculate amount due on day of surgery, send letters regarding costs to patients and call per protocols. Education and Experience: High school diploma or equivalent. Two years minimum experience in customer service Healthcare billing representative or medical receptionist experience a plus. If you do not have this experience, please note in your cover letter why you are interested in this field. Excellent communication skills, written and oral. Mathematical and analytical problem-solving ability. Type 40+ WPM. Strong computer skills. Well-organized with attention to detail. Excellent follow-up skills. Ability to manage multiple tasks simultaneously. Ability to work as a team player. Primary Responsibilities Review plan for upcoming surgeries to determine upgrades, analyze insurance benefits to determine patient cost prior to care, and additional assignments as determined by Billing Manager. Notify patients of their estimated out of pocket cost at least two weeks prior to surgery to ensure prompt payment on the day of surgery. Ensure necessary information is transmitted to the front office including patient responsibilities for dates of service in both practice and ASC regarding co-pays and outstanding balances. Run schedules and create fee slips for both offices. Edit and confirm all insurance card information into the system prior to claims submission. Prepare and enter all facility surgery sheets for Nonpractice surgeons. Take billing calls from patients. Solve revenue cycle issues related to both the practice and outpatient facility. Perform other duties, as required. Work on insurance denials and appeals. Collect patient payment or set-up payment plans for patients. Cover other positions in the billing department when necessary. Secondary Responsibilities Perform other duties, as required. Set-up payment plans for patients. Cover other positions in billing during vacation time. Security Clearance: Intermediate

Are you passionate about providing exceptional customer service and making a difference in the lives of patients? We're looking for a friendly, professional, and detail-oriented individual to join our team as a Patient Care Coordinator. In this dynamic, customer-facing role, you'll be the first point of contact for patients, offering a welcoming atmosphere and top-tier care every step of the way. What You'll Do: Be the friendly voice on the phone, assisting patients with scheduling and inquiries Greet and check in patients with a warm smile and professional demeanor Manage a variety of front desk tasks with efficiency and attention to detail Ensure smooth patient flow through excellent time management and multitasking skills What We're Looking For: 1+ year of customer service experience (healthcare experience a plus, but not required!) Strong communication skills with the ability to interact professionally and courteously with patients Tech-savvy with basic computer skills and the ability to learn new systems quickly A positive, can-do attitude and the ability to stay organized under pressure Why You'll Love Working Here: Career growth opportunities - We believe in promoting from within, offering a path for advancement as you gain experience and develop your skills. Upward mobility - Take your career to the next level! Whether you're looking to grow into leadership roles or specialize in other areas of healthcare, the opportunities are endless. Supportive, team-oriented environment where your contributions are valued and your growth is encouraged. Ready to jumpstart your career in healthcare? We're willing to train the right person-if you're passionate about providing outstanding patient care, creating an unforgettable first impression, and building a rewarding career, we want to meet you! Apply today and take the first step toward an exciting future with us!

Job Description Patient Care Coordinator - Lexington Ky - Two Locations Are you passionate about creating positive experiences and ready to make a difference in people's lives? We're dedicated to offering exceptional care and fostering a supportive and empowering work culture. Join us as a Patient Care Coordinator and be the welcoming face of our practice! Why Work with Us? A culture that values collaboration and growth A chance to make a genuine impact on patient experiences Opportunities to be involved in local marketing and community outreach What You'll Do: Greet patients warmly, assist with appointments, and support the Hearing Care Professional Manage schedules, ensure follow-up calls, and track patient appointments Assist in developing new patient referrals and community partnerships Maintain organized, accurate clinic documentation for compliance Handle payment processing, verify eligibility, and keep a welcoming office environment Who You Are: Customer-Focused: You excel at creating memorable patient experiences Team-Oriented: You bring an enthusiastic and positive approach Self-Motivated: You're organized, proactive, and a quick problem-solver Experience Required: 2 years in office administration, sales, or customer service preferred; high school diploma or equivalent required Tech-Savvy: Comfortable with MS Office We're an Equal Opportunity Employer and welcome all applicants.

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Lexington, KY Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Lexington, KY Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

The Opportunity 🌟 Love People? Thrive in a Team? We'd Love to Meet You! Justice Dental Blazer is growing, and we're looking for a friendly, detail‑oriented Patient Care Coordinator to be the heart of our front office. If you love helping people, feel welcomed, informed, and cared for - this could be the perfect role for you! Our practice is rooted in Southern hospitality, teamwork, and exceptional patient service. You won't just be filling an appointment book - you'll be creating positive experiences that keep our patients smiling. 💙 Why You'll Love Working at Justice Dental Blazer ✅ 4‑Day Work Week (Monday-Thursday) ✅ Medical, Dental & Vision Insurance ✅ 401(k) ✅ Bonus Incentives ✅ Team meetings with lunch provided ✅ A supportive, close‑knit team culture ✅ A workplace where everyone pitches in to meet patients' needs with excellence A Day In the Life Of 🪥 About the Role As our Patient Care Coordinator, you'll be the welcoming face and friendly voice our patients see first and remember most. You'll help create smooth, stress‑free visits from check‑in to check‑out while supporting the daily flow of our office. Greet and check patients in and out with warmth and professionalism Answer phones and schedule appointments efficiently Support front‑desk operations and patient communication Assist with patient flow to keep the day running smoothly Deliver an exceptional patient experience - every single visit What You'll Bring To The Table 🌟 What We're Looking For We're seeking someone with a bright personality, strong communication skills, and great attention to detail. Experience is a plus, but attitude and people skills matter most! Preferred Qualifications: 1-2 years of experience (preferred, not required) Excellent customer service and communication skills Positive, team‑oriented mindset Strong organizational skills Ability to thrive in a friendly, fast‑paced environment Associate's degree 📩 Ready to Join a Practice That Feels Like Home? If you're looking for a rewarding role where your personality shines, your work is valued, and your schedule gives you work‑life balance - we'd love to hear from you! 👉 Apply today and become part of the Justice Dental Blazer family! We are an equal-opportunity employer committed to creating an inclusive environment for all applicants. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Patient Care Coordinator - Lexington Ky - Two Locations Are you passionate about creating positive experiences and ready to make a difference in people's lives? We're dedicated to offering exceptional care and fostering a supportive and empowering work culture. Join us as a Patient Care Coordinator and be the welcoming face of our practice! Why Work with Us? A culture that values collaboration and growth A chance to make a genuine impact on patient experiences Opportunities to be involved in local marketing and community outreach What You'll Do: Greet patients warmly, assist with appointments, and support the Hearing Care Professional Manage schedules, ensure follow-up calls, and track patient appointments Assist in developing new patient referrals and community partnerships Maintain organized, accurate clinic documentation for compliance Handle payment processing, verify eligibility, and keep a welcoming office environment Who You Are: Customer-Focused: You excel at creating memorable patient experiences Team-Oriented: You bring an enthusiastic and positive approach Self-Motivated: You're organized, proactive, and a quick problem-solver Experience Required: 2 years in office administration, sales, or customer service preferred; high school diploma or equivalent required Tech-Savvy: Comfortable with MS Office We're an Equal Opportunity Employer and welcome all applicants.

Vestis provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide and has an immediate opportunity for a Customer Service Representative. This position is remote. This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs. SPECIFIC RESPONSIBILITIES: Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer's account. Efficiently and accurately record all information including any notes related to the customer's issue or account. Provide quality customer service through one-call resolution and establishing long-term customer relationships. Assists customer with account status using current and historical invoicing and payment activity analysis. Assists customer with research and reconciling misapplied or payment issues. Assist customer with unassigned cash and payment discrepancies through research. Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements. Build and maintain inter-departmental relationships in order to ensure customer's situation is handled, managing company guidelines and customer expectations. Utilize decision making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues. Identify, manage and enforce company service programs to ensure 100% process compliance. Alert management to service concerns not resolved in a timely and acceptable manner. Identify and communicate service trends. Help Support via Phone call or Chat New Hire Help Support via One on One Lab or Team Lab after official Content is taught- main duty is reinforcing processes and providing guidance on processes Performs other duties as required or assigned in accordance with scope of activities enumerated above. KNOWLEDGE, SKILLS & ABILITIES: Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable Ability to take initiative and strong sense of urgency Excellent communication skills to include answering phones professionally Proven worth ethic, positive attitude and a team player who enjoys a challenge Ability to work with all company software used to manage and maintain customers Excellent analytical and problem solving skills, with an attention to detail Capable of completing one-call customer resolution Must have the ability to monitor and drive all company service programs Experience with Oracle a plus. Schedule flexibility to include day, nights, weekends and overtime. Fluent in English and Spanish preferred. EDUCATION: High school degree. Associates Degree or higher is preferred, but not required EXPERIENCE: Two years of customer service experience, and proven track record in a high call volume environment preferred. ENVIRONMENT: Remote / Office Setting. Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. Compensation: The hourly rate for this position is $16.00 - $17.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. VESTIS is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with VESTIS without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

Top Notch Marketing Solutions, Inc. is an in-store promotional marketing and sales company. Our clients have a huge presence in some of the nation's largest retailers. We bring the traditional forms of marketing to LIFE by putting PEOPLE inside stores to help customers with any questions they may have and show customers the benefits these clients provide. This face to face method of marketing has a proven track record of success. Due to this success we are a rapidly growing company that is always looking for more. Job Description Are you a customer service professional with a “can do” attitude and a passion for people? Do customers specifically request you based on your great customer service? Are you looking to join a firm where you're recognized for your outstanding efforts? Then you are exactly the type of person that we are looking for! Top Notch Marketing Solutions, Inc. has an exciting opening at their direct marketing and sales firm in the local area. We are looking for a progressive Customer Service/Sales Representative with restaurant, retail, sales or hospitality experience to work with clients from leading industries across the country with a strong focus in the promotional marketing and direct advertising industry. We have developed tailored marketing events and advertising campaigns that allow for a much more personal approach to the development of clients' brands. We have found that customer service, food service, retail, and hospitality professionals particularly excel in this position because they can provide the personal touch that has made our client's firm so successful. This is a full-time, permanent position and our client offers a competitive hourly base with commission performance bonuses. What makes us different? We recognize that high levels of success are a direct result of great people. Senior management strives to create unlimited opportunities for individuals to achieve their personal, professional and financial goals. As a Customer Service/Sales Representative, you will have the opportunity to participate in a comprehensive training program that will encourage competition and train you in every facet of the sales and marketing industry. Our family-oriented environment is focused on sharing effective techniques, communicating ideas openly, and recognizing accomplishments both large and small. We operate according to a philosophy emphasizing the importance of leading by example and having a comprehensive understanding of the entire business model. The management training program provides exposure to all facets of the campaigns as well as an opportunity for leadership and management positions. Responsibilities of the Customer Service/Sales Representative: · Liaise directly with consumers and provide outstanding face-to-face customer service to resolve customer issues, recommend our client's services, and assist clients' marketing and sales efforts. · Create a unique customer service experience at in-field campaigns to build brand awareness and customer loyalty. · Develop, maintain, and grow partner relationships and identify and recommend new business development opportunities. · Maintain knowledge of marketing processes and knowledge of clients' products and services. This position includes face to face sales with the consumer Qualifications We look for a few critical attributes that each Customer Service/Sales Representative must possess: · Above average people skills · Excellent leadership abilities · Great communication skills · Winning attitude · Great work ethic and ambition If you're tired of rotating shifts or "last call" hours, let us be your answer! For immediate consideration please submit your resume online. Additional Information All Training Provided Base pay plus commissions Opportunities to earn bonuses All growth to management is from within

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a with , you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Insurance license in KY is a job requirement. Licensed only apply. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job Description Operate all equipment Stock ingredients Prepare product receive and process telephone orders take inventory and complete associated paperwork clean equipment and facility daily Training: orientation and training provided on the job. Skills Needed: Communication:Ability to comprehend and communicate verbal and written communication with customers and co-workers both over the phone and in person.Work Conditions: Exposure to temperature changes ranging from 32 to 90 degrees in varying work areas. Exposure to food odors, cornmeal dust, cramped working areas, hot surfaces/tools and moving mechanical parts. Physical Demands: Exposure to standing, walking, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching and use of hands are to be expected in performing all job tasks from preparing product, taking orders, cleaning, stocking and operating equipment