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Patient access representative jobs in Maine - 416 jobs

  • Patient Care Financial Representative

    Springborn Staffing

    Patient access representative job in Portland, ME

    Love aesthetics, wellness, and providing a top-notch patient experience? We are seeking two full-time Patient Care Financial Representatives to join our healthcare client, an established cosmetic and esthetic practice located in Portland, ME. The Patient Care Financial Representative plays a vital role in ensuring that patient's questions are answered, and the patient checkout process is done with the highest level of customer service and detail. This position is responsible for ensuring that the patient is accurately billed and all discounts are applied appropriately. This position will be responsible for reviewing and reconciling patient accounts and will participate in improving the overall quality and performance of the office by working as a team to implement work flow efficiencies. This position will also provide backup support to the Patient Care Schedulers and will cover the phones and schedule as needed. These are two immediate full-time temp-to-hire opportunities that will transition to internal positions for the right candidate. Schedule: Monday through Friday with rotating Saturday shifts (once per quarter) Duties: Ensuring that patient's check out time is a priority Identifying and resolving billing discrepancies as it relates to the patient experience Collaborating with team members by sharing knowledge, ideas, identifying concerns, and finding resolutions Accurately posting charges and discounts, collecting payments, and billing inventory on patient accounts Participating in marketing events such as open houses and offsite events Reconciling scheduled appointments and deposits at the end of the day Maintaining professionalism in all interactions with patients and staff Ensuring all communication remains HIPPA compliant at all times Answering phone in a professional and courteous manner and relaying messages in a timely fashion Must be willing to provide occasional backup support at the client's Falmouth location Skills: Must possess strong attention to detail and excellent customer service to each and every patient. Must have excellent computer skills and good judgment. Strong initiative to work independently and as a team player. Excellent interpersonal skills and the ability to remain poised when under pressure. Previous experience in an administrative healthcare office is highly preferred. Prior experience with Podium and/or Nextech systems is a plus. This role offers an opportunity to combine financial expertise with compassionate patient care while supporting the organizational growth of the practice.
    $29k-35k yearly est. 3d ago
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  • Construction Management Representative

    Project Solutions 4.6company rating

    Patient access representative job in Maine

    Salary Range: $85,000-$95,000 DOE Period of Performance: October 2025 thru September 2026; exact dates are yet to be determined Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. is seeking a Construction Management Representative to join a National Park Service (NPS) project within Acadia National Park (ACAD) in Bar Harbor, Maine. The project includes the rehabilitation and resurfacing of 5 miles of the historic Park Loop Road System (FHWA Route 300, Mile 0.00-5.00), the most heavily used visitor route in the park. In addition, Egg Rock Overlook (Route 0914) and MDI East Precipice Parking (Route 0915) will be paved to improve surface uniformity and visitor safety. The scope of work includes pavement preservation through crack sealing, milling, patching, and asphalt overlay; restoration and construction of swales and ditches; repair of stone guard walls and regrading of shoulders; installation of new pavement markings and traffic signage; and rehabilitation of culverts and inlets, including stone masonry features. The CMR will also provide quality assurance oversight in close coordination with the National Park Service and the general contractor. This role is contingent upon award of project. Responsibilities and Duties: Provide technical assistance and support to CO during construction. Read, interpret and understand the construction contract plans and specifications. Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site. Document issues encountered and problems experienced with the construction contractor. Review contractor's baseline and progress schedules. Draft project related correspondence for NPS to review and issuance. Understand and document inspections during and post construction as well as mock-up inspections. Monitor Construction Contractor compliance with Accident Prevention Plans (APP), Asbestos hazard Abatement Plan (AHAP), and applicable safety requirements. Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards. Deliver reports, reviews, evaluations, design work, etc. to CO. Review, analyze, and assist in preparing cost estimates. Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up. Required Education, Knowledge and Skills: Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field preferred . Minimum of five (5) years of relevant construction and/or engineering work experience demonstrating knowledge and experience in construction management. Knowledgeable in historic stone masonry restoration, to include cleaning, patching, repointing, reconstruction, for both mortared and dry laid construction. Knowledgeable in paving and construction practices including applicable industry standards, regulations or codes, cost breakdown estimating and negotiating, and technical writing. Relevant experience on projects involving similar scope of work preferred . OSHA 30 construction safety training preferred . Ability to read and interpret plans, schedules, and other specifications. Written and verbal communication, problem-solving, and conflict resolution skills Strong computer and technology literacy to utilize PCs and mobile devices. Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized. Maintain a valid driver's license. Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects. Ability to walk or climb on a daily basis to observe contract performance. Must be able to physically operate a motor vehicle without danger to self or to others. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets
    $85k-95k yearly Auto-Apply 60d+ ago
  • Patient Services Representative | Full-Time | South Portland, Maine

    Intermed, P.A 4.2company rating

    Patient access representative job in South Portland, ME

    Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance
    $28k-31k yearly est. 21d ago
  • scheduling specialist

    Radiology Partners 4.3company rating

    Patient access representative job in Scarborough, ME

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working from 8:30am-5:00pm for a total of 30 scheduled hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned
    $28k-31k yearly est. 1d ago
  • Registrar

    Thomas College 3.7company rating

    Patient access representative job in Waterville, ME

    U.S. News and World Report consistently ranks Thomas College as a top college in Maine for social mobility. Our clear career focus and one-of-a-kind Guaranteed Job Program makes it possible to advance faster in the arts and sciences, business, and education. Earn an undergraduate degree in three years and then choose from a variety of in-person or online graduate degree programs that can be completed in one-year or two. Located in Waterville, Maine, Thomas College is your pathway to a promising future, guaranteed. Learn more at thomas.edu. Thomas College seeks a Registrar to oversee the daily operations of the Registrar's Office and serve as the official custodian of student records and data in compliance with institutional policy, federal and state law (including FERPA), and accreditation standards. Key responsibilities include: * Managing the accuracy and integrity of student information systems and academic records. * Recording and reconciling enrollment, program standing, academic status, and degree audits. * Producing reports such as transcripts, enrollment data, grade profiles, and compliance documentation. * Serving as the VA and Military student liaison and certifying official for VA benefits. * Acting as Designated School Official for SEVP and Title II Coordinator. * Coordinating course scheduling, classroom assignments, and exam timetables in collaboration with academic leadership. * Supervising registration processes, advisor assignments, and transfer credit evaluations. * Maintaining and updating the college catalog and program handbooks. * Providing data for institutional research and ensuring compliance with academic policies Bachelor's degree and prior experience in higher education required; Master's degree preferred for appointment as Registrar. Strong interpersonal, verbal, and written communication skills. Proficiency in Microsoft Office (including Access and Excel). Familiarity with Campus Café software desirable. Knowledge of FERPA, VA benefit regulations, and SEVP processes preferred. Ability to manage multiple priorities and maintain confidentiality. Thomas offers a competitive benefits package to include: Medical insurance, dental insurance, life insurance, disability insurance, 6% 403(b) matching plan, paid vacation, paid sick leave, thirteen paid holidays, on-site gym, meal discounts and free tuition for employees, spouse and dependent children. Interested applicants should submit a cover letter, resume and names of three professional references. Please include an email address on your application materials Thomas College is an equal opportunity employer. Thomas College's mission is to prepare students for success in their personal and professional lives, and for leadership and service in their communities.
    $39k-47k yearly est. 50d ago
  • Patient Access Representative Per Diem (4Pb04)

    Penobscot Valley Hospital 3.9company rating

    Patient access representative job in Lincoln, ME

    4PB04 PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical. This is an "as needed" position utilized to cover gaps in coverage including vacations, leaves of absence, and other instances of unfilled shifts. Per diem employees are required to work a minimum of 3 shifts within a 3-month period. Position: Non-exempt, non-union, hourly rate. JOB FUNCTIONS Represents the organization in all interactions with patients, staff, and visitors. Is an active professional member of an environment characterized by cooperation, collaboration, respect, and teamwork. Demonstrates adaptability to change and challenges and appropriately utilizes resources to achieve goals. Maintains adaptability in work schedule to meet patient and department needs. Will be assigned to duties by Manager, but will learn and be expected to be competent in all departmental processes in order to provide coverage or assist with large work volumes or projects. Greet customer with excellent customer service and calm demeanor, obtain the reason for visit to the hospital, and provide appropriate direction. Confirms patient identity by using date of birth and patient's full name. Gather patient data and input demographic and insurance information into the patient registration system. Verify insurance information and patient demographic information if patient is unable to complete when they arrive (e.g. ER patient). Strive to maintain 5% or less error rate over a 90 day average and complete an accuracy report (registration edits) before ending shift each day. Notify department of patient arrival. Generate the patient's chart and obtain appropriate signatures as required. Direct or escort patient to the designated department or waiting area. May need to assist in the transport of the patient should they not be able to travel by themselves. May need to seek assistance from the clinical department when necessary if the patient is ill. Answers telephone calls for the department and directs the call to the appropriate department/person. Pre-registers patients for outpatient visits/testing or inpatient admissions. Receive and process cash and credit payments. Order supplies for the department as needed. Coordinates multiple departmental visits. Coordinate forms for patient category and make up folder. Count cash at the beginning and end of each shift and document. Run reports on census (Final census reports, Room changes, etc.) Operate switchboard; transfer calls to appropriate departments. Monitor ambulance service radio. Operate in-hospital emergency line and page emergency codes as needed. Operates Ipad Communication System. Operate overhead paging system. Operates beeper system. Review scheduled patients' list at time of scheduling and at least one week prior to visit to determine if required authorization, referrals, or quantity of visits is present. Contacts patient to verify all demographics, verify current insurance information, pre-register patient and provide guidance and direction for arrival at PVH. Discuss payment arrangements for deductible and co-pays. Notify PVH Patient Financial Representative and/or Collector of self-pay accounts. Use the PLE (Patient Liability Estimator) available through Trubridge to determine patient financial liability amount due. Obtain authorizations/referrals/patient signatures as needed including ED, Observation, Swing Bed, Inpatient follow up tests, imaging, surgical, laboratory, and outpatient testing. Work with ancillary departments regarding referrals and authorizations. Document all conversations regarding prior authorizations/referrals with providers and insurance companies. Obtain call reference number's, individual names, dates and times. Enter the information as a note on the patient's account. Coordinate with Case Management on observation/inpatient authorizations. Promptly complete the appropriate sheet, email case management with pertinent information. Maintain patient status information in the computer system. Review and scan observation and inpatient authorizations to patient's account. Review all previous day's registrations to verify insurance information present is correct. If none is listed, investigate to determine patient is not insured. Maintain authorizations and referrals filing system or database to review upcoming scheduled testing. Assist with updating and correcting patient accounts. Quality Improvement: Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence. Disaster Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital's response to this event, within the scope of professional and personal ability to do so. Requirements Associates Degree preferred. One year's experience in Patient Registration or equivalent prior healthcare/medical office experience preferred. Effective organizational skills and multi-tasking skills to manage a variety of tasks at once. Proficient in medical terminology and computer skills. Management of Aggressive Behavior (MOAB) course completion required. Can effectively demonstrate excellent verbal and written communication skills and a strong attention to detail. Professional demeanor and appearance appropriate for the job. Benefits PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees with 30 + authorized hours and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.
    $29k-33k yearly est. 16d ago
  • Patient Scheduling Representative- FT - (Maine)

    Maine Optometry, P.A

    Patient access representative job in Gorham, ME

    Patient Scheduling Representative- Full Time On-site or Hybrid position. Monday - Friday Must attend training On-Site in Gorham, ME Summary / Objective The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training. Essential Functions - Patient Scheduling Representative Position is responsible for performing appointment scheduling for a high volume multi-physician practice. Scheduler will cancel patient appointments and will re-schedule as required. Provides accurate instructions to prepare patients for the examination or procedure. Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location. Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines. Maintains regular in-person attendance All other duties as assigned 40 hours per week The training period (approximately 4-6 weeks) will be held in person at our Gorham office. Qualifications High school graduate or GED required Strong verbal and written communication skills Experience in customer service preferred
    $27k-32k yearly est. Auto-Apply 26d ago
  • Patient Services Coordinator-LPN, Home Health

    Centerwell

    Patient access representative job in Bangor, ME

    **Become a part of our caring community and help us put health first** The **Patient Services Coordinator-LPN** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. + Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. + Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. + Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. + Completes requested schedules for all add-ons and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. + Schedules TIF OASIS collection visits and deletes remaining schedule. + Reschedules declined or missed (if appropriate) visits. + Processes reassigned and rescheduled visits. + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. + Verifies visit paper notes in scheduling console as needed. + Assists with internal transfer of patients between branch offices. + If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. + If clinical, may be required to perform patient visits and / or participate in on-call rotation. **Use your skills to make an impact** **Required Experience/Skills:** + Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices + Have at least 1 year of home health experience. + Prior packet review / QI experience preferred. + Coding certification is preferred. + Must possess a valid state driver's license and automobile liability insurance. + Must be currently licensed in the State of employment if applicable. + Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
    $48.9k-66.2k yearly 60d+ ago
  • Care Team Patient Services Representative $2,000 Sign on Bonus

    Martin's Point Health Care 3.8company rating

    Patient access representative job in Portland, ME

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: * Handles all PSR Desktop Management activities * Schedules, reschedules and cancels patient appointments * Provides phone support to internal and external customers within established quality metrics. * Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) * Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) * Responsible for Lab results reporting as delegated * Responds to patient requests via incoming phone call, portal or written request * With Clinical Support, tracks and follows up patient issues * Issues pre-appointment lab and health maintenance reminders * Manages Web portal communications and patient related portal requests/questions * Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. * Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. * Participates in process improvement activities * Conduct patient check-in and check-out activities as appropriate. * Collects copays and outstanding balances * Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes * Reviews missing slips and creates claims to ensure appropriate billing * At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: * HS Diploma or equivalent * 3+ years experience working in an administrative and/or customer service oriented environment. * Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): * Ability to function independently and professionally * Knowledge of medical terminology preferred * Basic knowledge of current healthcare benefits and managed care insurance plans, preferred * Windows Based Computer skills: data entry and word processing ability * Demonstrated telephone etiquette and positive interpersonal skills * Ability to handle difficult conversations with patients and internal customers * Ability to multitask among phone and face to face despite frequent interruptions * Excellent organizational skills * Ability to analyze and problem solve * Detailed oriented and excellent follow through skills * Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************
    $27k-30k yearly est. Auto-Apply 23d ago
  • ER Registration Clerk

    Northern Maine Medical Center 4.2company rating

    Patient access representative job in Fort Kent, ME

    The ER Registration Clerk is responsible for the complete and accurate registration of all patients obtaining services at Northern Maine Medical Center. Responsible for accurately gathering and entering patient information into the Cerner system as received from the patient and/or physician office, verifying benefits for non-pre-registered patients and obtaining signatures on required forms. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the organization. ESSENTIAL FUNCTIONS: 1. Patient Experience & Communication * Provide premier customer service and communication with patients, families, staff, and external contacts. * Ensure patients and families have the best hospital encounter possible. * Communicate clearly with patients regarding financial responsibilities, payment options, and referrals to financial counselors. * Maintain a professional appearance, follow dress code, and uphold NMMC's code of conduct. 2. Patient Registration & Data Accuracy * Collect, validate, and accurately enter patient demographics, insurance, and case-specific information (95%+ accuracy). * Copy/scan insurance cards, photo IDs, and required documentation. * Ensure Medicare Secondary Payer Questionnaire is completed when applicable. * Maintain confidentiality in compliance with HIPAA guidelines. 3. Insurance Verification & Authorization * Verify insurance eligibility, benefits, and pre-authorization requirements using online tools and payer contacts. * Update patient account information to ensure accurate billing. * Partner with the Financial Advocacy team on insurance issues. * Prepare pre-registrations and pre-admissions for in-patient admissions. 4. Financial & Compliance Responsibilities * Collect and log patient co-pays, generate receipts, and balance cash. * Ensure compliance with EMTALA regulations. * Scan, archive, and maintain accurate records for billing and medical review. 5. Emergency Department & Safety Support * Apply critical thinking skills in emergent and high-pressure situations to ensure timely, safe, and accurate registration processes. * Assist ER staff in maintaining environmental and patient safety standards, including crowd control and safety in the waiting area. * Maintain competencies in: MOAB (Management of Aggressive Behaviors), HEPA Mask Fitting, CPR Certification, and 1-to-1 patient care support when needed. * Act as an integral member of the ER team, able to function independently while supporting clinical staff during crises. 6. Operational Support & Team Contribution * Professionally manage incoming calls and function as switchboard after hours (7pm-7am). * Coordinate bed requests and admissions as directed. * Monitor and maintain ER waiting area, HICS supplies, and patient safety. * Keep Supervisor informed of delays, issues, or operational concerns. * Crosstrain to support coverage in all registration functions. * Adapt positively to changes in policy, insurance, and operations. * Support team-based results, quality, productivity, and attendance standards. 7. Professional Competence & Independence * Demonstrate knowledge, skills, and competencies through testing, quality review, and daily performance. * Perform duties independently with minimal supervision. * Support the team by carrying out additional duties or responsibilities that contribute to patient care and departmental success. EDUCATION, TRAINING AND EXPERIENCE: * Requires high school education with current computer technology. * To witness signatures on patient consents - must be at least 18yrs of age. * Computer skills with typing abilities. * Excellent written and verbal communications skills, as well as analytical capabilities. * Knowledgeable in office functions and processes. * Bilingual preferred but not required. WORKER TRAITS: * Ability to effectively determine priorities and plan workday without routine and constant supervision. * Knowledge of and experience in coverage practices and eligibility criteria for third-party payers, both commercial and governmental. * Capable of empathizing with the circumstances of coworkers, patients and families while maintaining an objective approach to the disposition of each account. * Persuasive verbal and written skills. * Knowledge of and experience in general hospital business practices and information flows. * Experience in working with customers in financial transactions.
    $33k-38k yearly est. 60d+ ago
  • Patient Advocate - Bangor, ME

    Patient Funding Alternatives

    Patient access representative job in Bangor, ME

    Job Description Patient Advocate Specialist Northern Light Eastern Maine Medical Center, Bangor, ME ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program. Assess family dynamics and adapt communication style to effectively meet their needs. Obtain necessary authorizations and documentation from patients/families. Foster trust with patients while maintaining appropriate professional boundaries. Demonstrate cultural competence and empathy when engaging with vulnerable populations. HIPP Enrollment & Case Management Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details). Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions. Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments. Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy. Program Maintenance & Benefit Coordination Clarify how employer-provided health insurance works in coordination with Medicaid. Verify and update ongoing patient eligibility for HIPP to maintain continuity. Assist with resolving insurance-related issues upon request from patients or clients. Technology & Documentation Utilize CRM/case management system to manage referrals and patient records. Upload, scan, and securely transmit required documentation. Record patient interactions meticulously in compliance with privacy and legal standards. Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks. Client & Hospital Relationship Management Represent the organization as the on-site contact at the hospital. Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners. Always uphold the organization's values with ethical integrity and professionalism. Required Qualifications High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management. Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification. Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening. Preferred Qualifications Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field. Training in motivational interviewing, trauma-informed care, or medical billing/coding. Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy. Three to five years' experience in patient-facing roles within a healthcare setting. Full Bilingual proficiency in Spanish is strongly preferred. Core Skills & Competencies Technical Skills-Preferred Proficiency with CRM or case management systems. Knowledge of Medicaid/Medicare eligibility and benefits coordination. Ability to interpret medical billing and insurance documents. Strong compliance-based documentation practices. Interpersonal Skills Active listening and empathetic communication. De-escalation tactics for emotionally distressed patients. Cultural awareness and sensitivity in communication. Collaboration with cross-functional teams, including hospital and internal staff. Key Traits for Success Mission-Driven Advocacy - Consistently puts patient needs first. Ego Resilience - Thrives amid adversity and changing demands. Empathy - Provides compassionate support while ensuring professionalism. Urgency - Balances speed and sensitivity in patient interactions. Detail Orientation - Ensures accuracy and completeness in documentation. Cultural Competence - Demonstrates respect and understanding of diverse experiences. Adaptability - Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.
    $30k-35k yearly est. 3d ago
  • MEDICAL OFFICE SPECIALIST 40hr

    Pines Health Services 3.6company rating

    Patient access representative job in Caribou, ME

    Full-time Description Status: 40 hours/week Full Time Are you ready to be part of a fun, engaging, and hardworking team? Voted one of the 2025 Best Places to Work in ME, Pines Health Services is where you want to be! Pines currently has an immediate opening for a Medical Office Specialist in our Caribou Health Center located in Caribou. Qualified applicants must exhibit a commitment to our vision, mission, and goals while delivering exceptional patient care. Applicants must be competent with computers, have excellent verbal and written communication skills, be outstanding listener, be problem solver, prioritize workload, and be able to work professionally and independently. Previous experience in health care is preferred; however, we will train the right person. Pines Health Services offers competitive salaries and a comprehensive benefits package. For more information about these exciting opportunities Position Summary: Welcomes and orients patients and visitors into the practice, and ensures that demographic, financial, and insurance information is correctly obtained and updated. Provides clerical support and assistance to health center staff, including physicians and mid-level providers. Essential Functions: 1. Answers the telephone, handles all patient calls, routes to appropriate persons, or takes messages, ensuring adequate information is obtained. 2. Schedules patient appointments and keeps provider informed of schedule, notifying clinical support staff of patient's arrival. 3. Confirm patient next day appointment. 4. Greets patients and visitors, determines their needs, and directs them appropriately. 5. Checks out patients and schedules follow-up appointments and referrals, if needed, per provider instructions. 6. Identifies workers compensation visits and compiles appropriate documents. 7. Scan documents into medical record. 8. Prepares deposit slip for payments received and deposits at bank. 9. Performs billing and related billing functions. 10. Gathers patient registration information, and insurance cards ensuring such information is accurate and enters such information into the electronic medical record. 11. All insurance cards to be scanned at visit. 12. Verifies eligibility through EMR, insurance portals or over the phone with insurance companies. 13. Attaches insurance referral to all appointments when needed. 14. Collects patient co-pays. 15. Faxes, copies, or mail medical information as needed or required. 16. Performs other work-related duties as assigned. 17. Complies with local, state and federal laws and regulations. Requirements Highschool or GED preferred. Schedule: M-F 8a-5p with rotating Saturdays. Contact: For the full job description or additional information, please contact Kelly at ************** or ********************. Pines Health Services offers a competitive benefits package. You can view the complete details here: Pines Health Services Benefits. Pines Health Services is an Equal Opportunity Employer and Provider
    $32k-36k yearly est. Easy Apply 19d ago
  • Construction Management Representative

    Project Solutions Inc. 4.6company rating

    Patient access representative job in Bar Harbor, ME

    Job Description Salary Range: $85,000-$95,000 DOE Period of Performance: October 2025 thru September 2026; exact dates are yet to be determined Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. is seeking a Construction Management Representative to join a National Park Service (NPS) project within Acadia National Park (ACAD) in Bar Harbor, Maine. The project includes the rehabilitation and resurfacing of 5 miles of the historic Park Loop Road System (FHWA Route 300, Mile 0.00-5.00), the most heavily used visitor route in the park. In addition, Egg Rock Overlook (Route 0914) and MDI East Precipice Parking (Route 0915) will be paved to improve surface uniformity and visitor safety. The scope of work includes pavement preservation through crack sealing, milling, patching, and asphalt overlay; restoration and construction of swales and ditches; repair of stone guard walls and regrading of shoulders; installation of new pavement markings and traffic signage; and rehabilitation of culverts and inlets, including stone masonry features. The CMR will also provide quality assurance oversight in close coordination with the National Park Service and the general contractor. This role is contingent upon award of project. Responsibilities and Duties: Provide technical assistance and support to CO during construction. Read, interpret and understand the construction contract plans and specifications. Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site. Document issues encountered and problems experienced with the construction contractor. Review contractor's baseline and progress schedules. Draft project related correspondence for NPS to review and issuance. Understand and document inspections during and post construction as well as mock-up inspections. Monitor Construction Contractor compliance with Accident Prevention Plans (APP), Asbestos hazard Abatement Plan (AHAP), and applicable safety requirements. Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards. Deliver reports, reviews, evaluations, design work, etc. to CO. Review, analyze, and assist in preparing cost estimates. Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up. Required Education, Knowledge and Skills: Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field preferred . Minimum of five (5) years of relevant construction and/or engineering work experience demonstrating knowledge and experience in construction management. Knowledgeable in historic stone masonry restoration, to include cleaning, patching, repointing, reconstruction, for both mortared and dry laid construction. Knowledgeable in paving and construction practices including applicable industry standards, regulations or codes, cost breakdown estimating and negotiating, and technical writing. Relevant experience on projects involving similar scope of work preferred . OSHA 30 construction safety training preferred . Ability to read and interpret plans, schedules, and other specifications. Written and verbal communication, problem-solving, and conflict resolution skills Strong computer and technology literacy to utilize PCs and mobile devices. Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized. Maintain a valid driver's license. Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects. Ability to walk or climb on a daily basis to observe contract performance. Must be able to physically operate a motor vehicle without danger to self or to others. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets Powered by JazzHR nWMvVx2sR2
    $85k-95k yearly 16d ago
  • Patient Access Representative

    Penobscot Valley Hospital 3.9company rating

    Patient access representative job in Lincoln, ME

    2PB08 PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical. This position is a full-time, 40-hour per week position. Scheduling is subject to operational needs and includes weekends and holidays. The position is non-exempt and covered by the applicable collective bargaining agreement. Compensation is hourly, with shift differentials paid in accordance with the collective bargaining agreement, as applicable. JOB FUNCTIONS A. Operations/Clerical Represents the organization in all interactions with patients, staff, and visitors. Is an active professional member of an environment characterized by cooperation, collaboration, respect, and teamwork. Demonstrates adaptability to change and challenges and appropriately utilizes resources to achieve goals. Maintains adaptability in work schedule to meet patient and department needs. Will be assigned to duties by Manager, but will learn and be expected to be competent in all departmental processes in order to provide coverage or assist with large work volumes or projects. Greet customer with excellent customer service and calm demeanor, obtain the reason for visit to the hospital, and provide appropriate direction. Confirms patient identity by using date of birth and patient's full name. Gather patient data and input demographic and insurance information into the patient registration system. Verify insurance information and patient demographic information if patient is unable to complete when they arrive (e.g. ER patient). Strive to maintain 5% or less error rate over a 90 day average and complete an accuracy report (registration edits) before ending shift each day. Notify department of patient arrival. Generate the patient's chart and obtain appropriate signatures as required. Direct or escort patient to the designated department or waiting area. May need to assist in the transport of the patient should they not be able to travel by themselves. May need to seek assistance from the clinical department when necessary if the patient is ill. Answers telephone calls for the department and directs the call to the appropriate department/person. Pre-registers patients for outpatient visits/testing or inpatient admissions. Receive and process cash and credit payments. Order supplies for the department as needed. Coordinates multiple departmental visits. Coordinate forms for patient category and make up folder. Count cash at the beginning and end of each shift and document. Run reports on census (Final census reports, Room changes, etc.) Operate switchboard; transfer calls to appropriate departments. Monitor ambulance service radio. Operate in-hospital emergency line and page emergency codes as needed. Operates Ipad Communication System. Operate overhead paging system. Operates beeper system. Review scheduled patients' list at time of scheduling and at least one week prior to visit to determine if required authorization, referrals, or quantity of visits is present. A) Contacts patient to verify all demographics, verify current insurance information, pre-register patient and provide guidance and direction for arrival at PVH. B) Discuss payment arrangements for deductible and co-pays. Notify PVH Patient Financial Representative and/or Collector of self-pay accounts. Use the PLE (Patient Liability Estimator) available through Trubridge to determine patient financial liability amount due. Obtain authorizations/referrals/patient signatures as needed including ED, Observation, Swing Bed, Inpatient follow up tests, imaging, surgical, laboratory, and outpatient testing. Work with ancillary departments regarding referrals and authorizations. Document all conversations regarding prior authorizations/referrals with providers and insurance companies. Obtain call reference number's, individual names, dates and times. Enter the information as a note on the patient's account. Coordinate with Case Management on observation/inpatient authorizations. Promptly complete the appropriate sheet, email case management with pertinent information. Maintain patient status information in the computer system. Review and scan observation and inpatient authorizations to patient's account. Review all previous day's registrations to verify insurance information present is correct. If none is listed, investigate to determine patient is not insured. Maintain authorizations and referrals filing system or database to review upcoming scheduled testing. Assist with updating and correcting patient accounts. Quality Improvement: Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence. Disaster Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital's response to this event, within the scope of professional and personal ability to do so. Quality Improvement: Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence. Emergency Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital's response to this event, within the scope of professional and personal ability to do so. Requirements Associates Degree preferred. One year's experience in Patient Registration or equivalent prior healthcare/medical office experience preferred. Effective organizational skills and multi-tasking skills to manage a variety of tasks at once. Proficient in medical terminology and computer skills. Management of Aggressive Behavior (MOAB) course completion required. Can effectively demonstrate excellent verbal and written communication skills and a strong attention to detail. Professional demeanor and appearance appropriate for the job. Benefits PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees for 30+ authorized hours, and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.
    $29k-33k yearly est. 8d ago
  • Patient Coordinator

    Radiology Partners 4.3company rating

    Patient access representative job in Scarborough, ME

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Coordinator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Coordinator, you will provides services to patients and referring professionals by greeting customers, registering patients and scheduling/authorizing appointments. This is a full-time position working 40 hours per week. Shifts are from 8:30am-5:00pm. ESSENTIAL DUTIES AND RESPONSIBLITIES: (60%) Scheduling & Insurance Schedules patient examinations according to existing company policy Arranges transportation and hotel accommodations for patients when appropriate Communicates to team any scheduling changes in order to ensure highest patient satisfaction Pre-certifies/Authorizes all exams with patient's insurance company as required Verifies medical necessity on all exams as required Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate (35%) Registration Greets and checks-in patients scheduled for Vascular services; registers demographic information and process payment plans and copays with patients Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Supports Vascular team in order to ensure highest patient satisfaction Acts as liaison between team and the patients waiting for exams Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up Maintains the supply of patient information sheets (5%) Performs other duties as assigned
    $27k-30k yearly est. 1d ago
  • Patient Scheduling Representative- FT - (Maine)

    Maine Optometry

    Patient access representative job in Gorham, ME

    Patient Scheduling Representative- Full Time On-site or Hybrid position. Monday - Friday Must attend training On-Site in Gorham, ME Summary / Objective The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training. Essential Functions - Patient Scheduling Representative Position is responsible for performing appointment scheduling for a high volume multi-physician practice. Scheduler will cancel patient appointments and will re-schedule as required. Provides accurate instructions to prepare patients for the examination or procedure. Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location. Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines. Maintains regular in-person attendance All other duties as assigned 40 hours per week The training period (approximately 4-6 weeks) will be held in person at our Gorham office. Qualifications High school graduate or GED required Strong verbal and written communication skills Experience in customer service preferred
    $27k-32k yearly est. Auto-Apply 26d ago
  • Patient Services Coordinator, Home Health

    Centerwell

    Patient access representative job in Portland, ME

    Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. This is an in person opportunity located in Portland, ME Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $40k-52.3k yearly Auto-Apply 16d ago
  • Registrar

    Thomas Colleg

    Patient access representative job in Waterville, ME

    U.S. News and World Report consistently ranks Thomas College as a top college in Maine for social mobility. Our clear career focus and one-of-a-kind Guaranteed Job Program™ makes it possible to advance faster in the arts and sciences, business, and education. Earn an undergraduate degree in three years and then choose from a variety of in-person or online graduate degree programs that can be completed in one-year or two. Located in Waterville, Maine, Thomas College is your pathway to a promising future, guaranteed. Learn more at thomas.edu. Thomas College seeks a Registrar to oversee the daily operations of the Registrar's Office and serve as the official custodian of student records and data in compliance with institutional policy, federal and state law (including FERPA), and accreditation standards. Key responsibilities include: Managing the accuracy and integrity of student information systems and academic records. Recording and reconciling enrollment, program standing, academic status, and degree audits. Producing reports such as transcripts, enrollment data, grade profiles, and compliance documentation. Serving as the VA and Military student liaison and certifying official for VA benefits. Acting as Designated School Official for SEVP and Title II Coordinator. Coordinating course scheduling, classroom assignments, and exam timetables in collaboration with academic leadership. Supervising registration processes, advisor assignments, and transfer credit evaluations. Maintaining and updating the college catalog and program handbooks. Providing data for institutional research and ensuring compliance with academic policies Bachelor's degree and prior experience in higher education required; Master's degree preferred for appointment as Registrar. Strong interpersonal, verbal, and written communication skills. Proficiency in Microsoft Office (including Access and Excel). Familiarity with Campus Café software desirable. Knowledge of FERPA, VA benefit regulations, and SEVP processes preferred. Ability to manage multiple priorities and maintain confidentiality. Thomas offers a competitive benefits package to include: Medical insurance, dental insurance, life insurance, disability insurance, 6% 403(b) matching plan, paid vacation, paid sick leave, thirteen paid holidays, on-site gym, meal discounts and free tuition for employees, spouse and dependent children. Interested applicants should submit a cover letter, resume and names of three professional references. Please include an email address on your application materials Thomas College is an equal opportunity employer. Thomas College's mission is to prepare students for success in their personal and professional lives, and for leadership and service in their communities.
    $36k-47k yearly est. 50d ago
  • Patient Service Coordinator

    Springborn Staffing

    Patient access representative job in Portland, ME

    We are seeking a detail-oriented and organized Patient Service Coordinator to join our client's healthcare team in downtown Portland, ME. This vital role involves coordinating office operations under guidance of the practice manager, maintaining provider schedules, managing complex surgical scheduling, and overseeing of special practice projects. The ideal candidate will possess at least 2+ years of prior administrative patient service experience in a busy healthcare environment, a strong understanding of medical terminology, and previous experience in either Pediatric or Primary Care settings. This is a temp-to-hire, 12-week opportunity that would transition to an official position for the right candidate. Duties Coordinate overall office operations under guidance of the practice manager Provide leadership/facilitation for quality and practice improvement Maintain/update provider schedules for both practice and hospital obligations Management of more complex scheduling duties, including surgical scheduling Perform electronic health system template management Oversee special projects and improvement initiatives
    $28k-34k yearly est. 16d ago
  • Front Office Coordinator (Madawaska)

    Northern Maine Medical Center 4.2company rating

    Patient access representative job in Fort Kent, ME

    is posted on behalf of Inspire, a NMMC partner. , you agree that your application will be shared with Inspire. The successful candidate will not be an NMMC employee but will be employed by Inspire. NMMC is not responsible or liable for any actions of any other involved party once the application has been provided to Inspire. Inspire Rehab is seeking a dependable, organized, and personable individual to join our team as a Front Office Coordinator / Rehab Aide, supporting the rehab department at Northern Maine Medical Center in Madawaska, ME. In this full-time, dual-role position, you will play a key role in both front office operations and therapy team support, helping ensure a smooth, welcoming experience and exceptional care for every patient. As part of our team, you will welcome patients, manage check-in and check-out, schedule appointments, verify insurance, and assist with other front office tasks. You will also support therapists by preparing treatment areas, organizing equipment, and assisting with patient care as needed. Your work will help create a positive experience for patients while contributing to efficient clinic operations. We are looking for someone flexible and adaptable, with strong communication and multitasking skills, a positive attitude, and a commitment to patient care. Experience in a healthcare setting and proficiency with Microsoft Office (Outlook, Excel, OneDrive) are preferred. Salary is based on experience and education. At Inspire Rehab, we are passionate about delivering high-quality care to rural communities. If you're motivated to make a meaningful impact and thrive in a collaborative, supportive environment, we invite you to apply and become a valued member of our healthcare team! To apply, please email your resume to: ************************ Inspire is an E-Verify employer Https://*************************************************************************************** Https://***********************************************************************************
    $29k-33k yearly est. Easy Apply 34d ago

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Top 10 Patient Access Representative companies in ME

  1. Ensemble Health Partners

  2. UnitedHealth Group

  3. Maine Health/maine Mental Health Partners

  4. Hanger

  5. MaineGeneral Health

  6. University of New England

  7. Penobscot Valley Hospital

  8. York Hospital

  9. Prime Healthcare

  10. Robert Half

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