Patient access representative jobs in Malden, MA

Customer Service Representative to $50K - Build Relationships, Drive Success! Our client, a thriving manufacturing company, is seeking a Customer Service Representative to deliver outstanding support to their dealer network and internal teams! This roles involves managing projects from start to finish while building strong relationships that drive business success. The ideal candidate has 2+ years of customer service experience rand strong problem-solving abilities. Position details: Location: Leominster, MA Work Model: Hybrid Degree: Not Required Responsibilities include providing exception customer service support to external dealers and internal departments; managing assigned projects and orders to ensure accuracy and completion; resolving customer issues by identifying root causes and implementing effective solutions; collaborating with sales team to strengthen dealer relationships; and conducting follow-up activities within assigned territories. The ideal candidate possesses strong computer skills including MS Office Suite; excellent analytical and problem-solving abilities; outstanding interpersonal and conflict resolution skills; exceptional organizational skills with attention to detail; and the ability to thrive in a fast-paced manufacturing environment. Join this established company where your customer service expertise drives real results and meaningful relationships! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Payrate: up to $26/hr Duration: 6 month contract to hire Hybrid: 4 days remote, 1 day on site Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. Job Description: Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient's experience and their entry into the client's system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.

A well-known and highly respected Boston hospital is seeking a Patient Scheduler to join its collaborative and mission-driven team. This position plays a key role in ensuring seamless coordination of patient care through the accurate and timely scheduling of appointments, procedures, and clinical activities. This is an excellent opportunity for an administrative professional with healthcare experience who thrives in a fast-paced, patient-centered environment. Key Responsibilities Schedule patient appointments, procedures, and follow-up visits according to hospital protocols and physician availability. Coordinate with multiple departments and providers to ensure smooth clinical workflows and resource allocation. Communicate with patients to confirm appointments, provide instructions, and answer questions in a professional and compassionate manner. Review clinical documentation and ensure that required authorizations, referrals, and testing are in place prior to appointments. Maintain scheduling accuracy within electronic medical records (EMR) and other hospital systems. Support process improvements that enhance patient experience and scheduling efficiency. Collaborate with clinical and administrative staff to address scheduling conflicts and resolve issues quickly. Qualifications Some administrative experience in a healthcare, hospital, or medical office setting required. Strong organizational skills and attention to detail with the ability to manage competing priorities. Proficiency with electronic medical record (EMR) systems and Microsoft Office Suite. Excellent interpersonal and communication skills, with a strong commitment to patient service. Ability to work both independently and collaboratively within a multidisciplinary team.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Reporting to the Manager of Payor Relations and Credentialing, the Credentials Coordinator is responsible for credentialing APDerm providers which includes assisting the providers with the completion of credentialing paperwork, hospital medical staff applications, provider enrollment forms and applications for malpractice insurance. This position will work closely with various departments including Human Resources, Operations, Recruiting and Revenue Cycle. Updates and maintains provider credentialing tracking in Modio. Maintain CAQH website for all providers. Provider Licensing and Certificates Provides support to providers by assisting in state license, DEA and controlled substance applications. Hospital Credentialing: Provide requested information to hospitals in a timely manner including collection and distribution of all required documents and forms Provide insurance companies with any updates on provider information PRN. Update PECOS for providers and revalidate accounts Regularly communicates with providers to provide updates on the status of his/her credentialing applications. Participates in other duties and responsibilities as assigned. Understanding of CAQH Bachelor's degree in Healthcare Administration, Business or related field preferred Demonstrate a professional and adaptable demeanor with internal and external clients, including administrators, physicians, peers, and support staff; Exhibit a high energy level, and demonstrate the ability to work as a valuable contributor to the team, with flexibility in work habits to schedule and meet the needs of the Department; The ability to multi-task, plan and prioritize a large volume of detail-oriented work in accordance with changing deadlines; Advanced computer skills including, but not limited to, Microsoft Outlook, Microsoft Word, and Excel; Strong analytic and problem solving and project management abilities; Must be a highly motivated candidate with the ability to work independently and in a highly fluid environment

About the Role A leading pediatric healthcare center in Peabody, MA, is seeking a Medical Billing Specialist to support billing operations for a multidisciplinary team providing occupational therapy, speech therapy, psychotherapy, and other specialized services. This role is ideal for someone who enjoys a detail-oriented environment and takes pride in keeping billing, insurance, and compliance processes running smoothly. You'll play an important part in ensuring timely reimbursement, accurate claims, and positive relationships with clients and insurers. Key Responsibilities Process and code client visits accurately Post client payments and charges Verify insurance coverage and authorizations Handle insurance appeals and denials Reconcile AR reports and insurance remittances Support employee credentialing and referral follow-up Maintain accuracy within a web-based EMR system Qualifications Strong understanding of medical billing and coding (preferably in OT, Speech, and Behavioral Health) Excellent organizational skills and attention to detail Proficient in EMR and billing software Dependable, punctual, and able to manage multiple priorities Strong written and verbal communication skills Customer-service focused and team-oriented Benefits (Depending on Full- or Part-Time Status) Paid Time Off Continuing Education Credits Medical, Dental & Vision Insurance Other Information Pay: $35,000-$65,000 per year Schedule: Monday-Friday | 24-40 hours per week Location: On-site in Peabody, MA Why Join Us You'll be part of a collaborative, mission-driven environment that values both professional growth and compassionate care. If you're looking for a stable role with supportive leadership and a purpose-driven team, this opportunity offers both challenge and reward.

About Us and Why We're Hiring ProSearch is Northern New England's premier recruiting and staffing firm. For more than 30 years, we've been connecting top talent with leading employers across the region. Our reputation is built on trusted relationships, exceptional service, and results. As we continue to grow, we're looking to add a Sourcing & Credentialing Specialist to our team. This is a great opportunity for someone who thrives on sourcing and building relationships with IT professionals while learning our business from the ground up. In addition to building a strong foundation in candidate engagement and experience, this role will also have a significant credentialing component - requiring accuracy, consistency, and a high level of attention to detail. Overall, you'll have the opportunity to build a skill set that sets you up for success and future growth at ProSearch! What You'll Do You will be a key player in building and maintaining our IT talent pipeline. You'll partner closely with recruiters to identify, engage, and onboard contract resources while ensuring compliance and smooth candidate experience. Key Responsibilities: Source IT Talent: Actively search job boards, resume databases, LinkedIn, and our ATS to identify active and passive IT candidates Pipeline Development: Build and maintain a network of IT talent for current and future client needs. Applicant Review & Coordination: Evaluate job applicants who apply through our postings and coordinate initial screenings with candidates and senior recruiters. Engage Candidates: Reach out to IT professionals through phone, email, and social platforms to promote open opportunities and build relationships. Credentialing & Onboarding: Guide new hires through background checks, reference verification, compliance documentation, and onboarding to ensure a seamless start. Collaboration: Work closely with recruiters to understand technical requirements, hiring priorities, and client expectations. Process Management: Track sourcing, credentialing, and candidate communication in our ATS to keep hiring workflows moving. What We're Looking For: Prior experience in a Staffing environment working as a Sourcing Specialist, Recruiting Coordinator, or similar role Ability to handle high volumes of communication across internal and external stakeholders. Familiarity with IT roles, skills, and terminology (e.g., developers, engineers, analysts, architects). Experience with Applicant Tracking Systems and/or HR software. Strong organizational skills with the ability to manage multiple sourcing and ensure accurate credentialing, compliance, and onboarding Strong written and verbal communication skills, adept at engaging candidates at all levels. Skilled in time management and accountability, leveraging efficient processes and AI tools to enhance productivity. Proactive, team-oriented mindset with a drive to grow into an IT Recruiter role. Bachelor's degree or equivalent experience is highly preferred Why Join ProSearch? At ProSearch, you'll be playing a key role in delivering top IT talent to New England's top employers. You'll collaborate with a high-performing team, gain exposure to leading companies and cutting-edge IT skill sets, and gain the skills and mentorship needed to grow into a full-cycle IT Recruiting career!

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Team Lead reports directly to the Practice Manager. The Team Lead, under the direction of the Manager, is responsible for all the responsibilities of the Patient Business Representative positions. The PBR function as a financial counselor and registrar and is responsible for the in-depth evaluation of financial history for both uninsured and underinsured patients for determining eligibility for government and pharmacy financial assistance programs. The Team Lead will serve as the primary practice contact when patients require assistance with various billing/financial related issues, which cannot otherwise be resolved by the Practice Service Representative. The PBR Team Lead will have a strong working knowledge of all aspects of the billing/revenue cycle, managed care requirements, coding and compliance. Utilizing a variety of available resources and contacts the counselor will assess and work towards the resolution of identified patient fiscal issues. The PBR Team Lead will work collaboratively with BWPO Practice Management, Patient Accounts, BWH Customer Service, Patient Relations, BWPO Billing Agencies, the Office of General Counsel, and State Agencies, e.g., EOHHS, DHCFP, etc. In addition, the Patient Business Representative Team Lead will act as a Department resource, which may include assisting in the training of new hires, or the retraining of existing hires. The PBR Team Lead will act as lead for teams, as assigned, which can vary. The PBR Team Lead will assist the Management team in projects as necessary and assigned. Qualifications Provide directions and guidance. Organizing tasks and setting goals. Training team members, setting strategy and monitoring performance progress towards goals. Collaborate with manage to discover training needs and assist with coaching. Assist with solving problems and resolving conflicts. Works projects related to the Inpatient Accounts Department when assigned. Assists in the review of staff denials when assigned. Acts as a subject matter expert for the department, and may be asked to participate in meetings, as necessary. Preform daily staff audits an assist with overseeing the day-to-day workflow operations. Work to create an inspiring team environment with an open communication culture. Interview patients in person and on the telephone in a professional manner that results in positive patient relations and prompt reimbursement for the hospital. Provide guidance, direction and assistance to patients. Verifies and/or collects demographic and financial information on all scheduled visits. Enters/edits data on-line as needed, ensuring its accuracy and integrity. Achieve and maintain mandatory ongoing department training and certification designation as Certified Application Counselor (CAC) Contacts insurance companies, managed care plans and outside agencies to verify insurance coverage and benefits. Respond to department email and phones call for request for services through the day. Document patient and request in FAM for tracking and follow up. Responsible for screening patients for MassHealth, CarePlus, Connector Care, Health Safety Net and Qualified Health Plans (QHP), assisting in the application process when appropriate. Submits applications all Massachusetts applicants for health coverage via the Health Connector online using the Assistor Portal, paper by fax or by phone when required. Maintains ongoing communication with government agencies regarding the status of claims, following up with patients as necessary to obtain required documentation to ensure that the state gets the info needed to process the applications in a timely matter. Keep track of all cases using FAM, paper tickle file system and keep a daily productivity log sheet when necessary. Acts as patient representative in any cases submitted via the Health Connector, paper or over the phone, assisting the patient in deciphering notices received from EOHHS. Assists patients in the redetermination process for MassHealth, Connector Care and or Health Safety Net. Assist with choosing a plan for Medicare Part D and Low-Income Subsidy for Medicare Part D. Assists in processing out of network Prior Authorizations, when needed. Assists patients in applying for and/or understanding all other financial assistance programs or low-cost insurance plans such as the Insurance Partnership, Medical Security Plan, and Health Connector Plans. Help patients apply for and or understand all other financial assistance programs such as INET's Medical Hardship, Special Circumstances or the PHS Financial Assistance application. Submit and complete disability and long-term care Medicaid applications. Acts as a liaison between the patients, hospital billing department and BWPO practices/billing agencies in addressing any billing related inquires and issues. Create and provide estimates to patient, practice or insurance company. Accepts and/or arranges payment for deductibles and outstanding balances utilizing Chapter 224 Patient Estimations Policy and Procedure. Counsels and advises patients of discount options available according to Partners guidelines. Works to resolve collection disputes, collect payments from patients and post payments in EPIC Accounts Receivable System. Collect, Post and reconcile payment for services and secures cash drawer according to departmental procedures Re-bill accounts when necessary for the Hospital and BWPO. Directly interfaces with billing agencies in order to investigate patient reported issues and maintains a contact list. Utilizes knowledge of various payer requirements and when necessary researches any billing inquiries initiated by the patient and is able to provide a comprehensive and comprehendible explanation to the patient and or practice. Investigates MCO an ACO issues. Review visit notes/codes against what was entered in EPIC with RTE or another verification system to determine if an incorrect code was entered. Communicates with practice/physician to resolve problems regarding coding/billing issues. Fosters a positive relationship with assigned practice management, shares relevant findings, and enhances understanding of patient concerns. Enter billing issues in FAM for resolution. Works on special projects, cover other services and/or locations, and other task when necessary. Reviews and follows-up on all scheduled patient appointments within 24 hours at the latest, to identify and minimize financial risk to the institution. Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. All patient information must be kept private, confidential and secure. All lists, reports, files and documents must always be properly secured and stored. Interviews and examinations should be conducted in such a manner as to afford the patient reasonable audio and visual privacy. Maintains effective working relationships and communicates regularly with providers and other departments to update and exchange pertinent account information. Adheres to Customer Service Standards by demonstrating professionalism, alertness, helpfulness, and receptiveness to all patients, visitors and other staff members. Employs discretion when leaving answering machine messages or sending faxes. Supports team manager and performs management duties when manager is absent or out of office. Assists management with hiring processes and new team member training. Assist management with weekly and monthly progress reporting, tracking progress, monitoring team members' tasks, and ensuring deadlines are met also are functions of a team leader. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Assists with the new patient registration in Epic. QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) Bachelor's degree or equivalent preferred; high school diploma required. Proven experience in like setting is acceptable in lieu of educational requirements. 3-5 years' experience in a hospital setting, experience with prior authorizations, billing and reimbursement helpful. Certified Applications Counselor (CAC) Familiarity with a hospital legacy system, Microsoft Office and Share Point preferred Prior experience with patient financial assistance or Government related programs preferred Knowledge of medical terminology helpful Bilingual preferred Interpersonal relationship skills necessary to communicate effectively with patient/family, physicians and their support staff, medical staff, nursing staff, other hospital personnel and many external organizations and agencies. The technical knowledge of specific legal and regulatory requirements and an understanding of complex third party and medical assistance policies and procedures. Knowledge of the hospital information system with emphasis on accounts receivables programs. Ability to function independently and prioritize work within established policies. Certified Applications Counselor (CAC) Requires good judgment, tact, sensitivity and the ability to function in a stressful environment. Ability to maintain confidentiality regarding the patients, their medical histories, demographic and fiscal information, etc. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 640 Centre Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $21.78 - $31.08/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

REPORTS TO: Deputy Chief of Services and Accountability or their designee BPS-OSS seeks existing BPS staff with registrar experience to provide support to the Special Education Out of District Team. The incumbent will ensure that BPS is able to move students along and provide them with their High School Diplomas when they've earned their credits. RESPONSIBILITIES: Oversee all the credits and transcripts for OOD high school students Request credit checks, update transcripts for new or existing OOD students Review graduation requirements, MCAS or Competency Determination criteria, etc. Share updates regarding DESEs requirements pertaining to the MCAS or any other updates that are pertinent to the graduation requirements for a BPS student Ensure that all credits and requirements are in place Enter the report cards, credits and MCAS or CD requirements and ensure they are thoroughly reviewed and in turn entered into ASPEN. Sending transcripts to applicable colleges as requested by student TERMS: The stipend will be paid per hour completed at the BTU hourly rate. OSS expects a minimum of 2-4 hours and a maximum of 20 hours weekly. The provider is responsible for completing all documentation as expected. Work needs to be completed outside of the regular BTU workday QUALIFICATIONS: Required: Currently working in Boston Public Schools; Required: Experience serving as a BPS registrar;

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row! We are searching for a talented Patient Access Intake Specialist Sr-Rehab Hours: 40hrs Shift: Day shift, 8:30am - 5:00pm Location: Charlton Memorial Hospital - Fall River, MA A career at Southcoast Health offers you: * A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve * Competitive pay and comprehensive benefits package * Generous Earned Time Off Package * Employee Wellbeing Program * 403B Retirement Plan with company match * Tuition assistance / Federal Loan Forgiveness programs * Professional growth opportunities and customized leadership training Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Responsibilities Position reports to the Operations Team Leader of Rehab Services. Perform a wide variety of duties to secure optimal revenue for all services performed at Southcoast Health Rehab Services. Determine patient liability prior to service by creating an estimate based on individual payer, notifies patient of their potential liability in accordance with the Federal and State regulations. Initiate contact with patients, clinicians, and third party payers to obtain pre-certification and authorization for evaluations and diagnostic tests. Use critical thinking skills to ensure CPT codes are documented and authorized for the appropriate service. Navigate multiple payer portals to determine requirements for authorization and submit electronic requests. Follow up with payer denials by researching clinical data to support an appeal. Verify coverage and initiate authorizations for new evaluations and treatments Qualifications * Equal to completion of four years of high school plus additional specialized courses or training, secretarial school, diploma, or medical office certification. * Duties require comprehensive understanding of medical terminology and managed care plans and experience in obtaining and processing insurance referrals and authorizations. * Knowledge of Healthcare and Managed Care preferred. * Proficient keyboarding skills are essential. * Must possess strong reasoning and critical thinking skills. * Proficient in use of software applications such as e-mail, Work, Excel, EHR. * Exceptional customer service skills are required. Over three years of related medical office work experience is required. * Associates degree preferred. * Experience in obtaining and processing insurance referrals and authorizations. * Knowledge of Healthcare and Managed Care preferred. * Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired Compensation: Pay rate will be determined based on level of experience. Pay Range USD $18.36 - USD $29.27 /Hr.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Shift: 24hr variable evening Job Summary Summary The Registered Nurse is a professional nurse registered in Massachusetts who is responsible and accountable for planning and providing patient care for assigned patients in accordance with Nursing Standards of Care as set forth in the Nursing Department's Clinical Practice Manual. The registered nurse demonstrates initiative, knowledge and clinical skills in caring for the patient with complex needs. The Registered Nurse demonstrates the ability to effectively manage patients by assuming full responsibility for the assessment, plan, implementation and evaluation of patient care and is directly responsible to a designated nurse manager, or supervisor. Qualifications Education Bachelor's Degree Nursing required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Registered Nurse [RN - State License] - Generic - HR Only required Knowledge, Skills and Abilities * The RN must show evidence of the basic analytic thinking necessary to care for a group of patients. * Must demonstrate observational skills and the ability to set priorities. * Must be able to function under stress with good interpersonal and communication skills. * Must demonstrate effective skills in applying hospital standards in area of service, teamwork, communication, respect for others, and time/priority management. Additional Job Details (if applicable) * Education: Graduate of an approved school of nursing with current registration in Massachusetts. For newly licensed nurses a Bachelor of Science Degree in Nursing is required. * 3yr+ recent IV experience. * Ultrasound guided IV required * PICC experience preferred Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 24 Employee Type Regular Work Shift Evening (United States of America) Pay Range $41.71 - $105.65/Hourly Grade MNA333 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Who is Gather Health? Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care. What is this role about? Similar roles in medical clinic settings would have titles such as "Practice Administrators" or "Practice Coordinators". We call this role "Practice Operations Partner" because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the "face of our clinic", since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model. What are some of the day-to-day duties? This clinic-based role will include, but not limited to, the following responsibilities: * Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members * Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc. * Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking * Sorting and triaging incoming mail and faxes including scanning and e-filing documents * Providing information and facilitating office tours for patients interested in joining our practice * Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc. * Verifying patient insurance via phone or online and collecting applicable copays for services * Assisting with scheduling follow-up appointments and referral appointments * Assisting with scheduling transportation for our patients * Preparing and submitting accurate insurance claims within the required timeframes * Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion * Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles * Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals * Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible Additional duties as assigned Requirements What are the requirements for this position? * High school diploma or G.E.D. * Minimum of two years of experience working a front desk function in a medical clinic (primary care clinic preferred) * Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person * Experience with basic office tools such as email, Outlook calendar, etc. * Strong verbal, written, and reading comprehension skills in English * Ability to work regular office hours Monday through Friday What are the preferred, "nice to have" requirements? * Strong knowledge of Medicare billing and CPT coding * Experience in a call center environment * Experience with Athena or another Electronic Health Record software * Experience with seniors, under-served populations, individuals with disabilities or other complex social needs * Bilingual in Vietnamese What are the traits of someone most likely to succeed in this role? * Organized - manages time effectively and operates efficiently * Motivated - thrives in a busy environment * Friendly - people enjoy their company because of their joyful nature * Compassionate - they treat people with kindness * Patient - they are not easily frustrated or flustered * Resourceful - they are creative when it comes to problem solving * Positive - sees glass as is half full vs. half empty * Reliable - takes responsibilities seriously and always shows up on time What are the hours for this position? Monday - Friday during standard business hours. Why should I join Gather Health? * We are a mission-based organization that is passionate about changing the way seniors experience primary care * Our business model is unique and on the cutting-edge of the primary care industry * Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues * We are intentionally building a strong company culture and providing a compassionate and joyful work environment * The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space * We offer competitive pay and benefits for our Full-Time colleagues, including: o Market-based base salaries o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period) o 11 Paid Holidays o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment o Short and Long-Term disability insurance at no cost to you o Basic life insurance coverage at no cost to you o 401K match up to 4% of income o Employee Assistance Program at no cost to you o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.) I'd like to know more - what's the next step? Great! An employment relationship is a two-way street - as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let's start by first having an exploratory conversation (via Zoom or phone) and go from there. Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Salary Description $18-25 per hour dependent on experience

This is a hybrid position with 2-3 days onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients * Obtains detailed clinical information by telephone or electronically. * May provide basic information regarding the need for insurance referral(s). * Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority. * Performs independent patient and outside provider call triaging * Serves as a liaison between patient/family/provider. * Resolves issues directly or ensures appropriate management of call by others. * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. * May be required to perform other duties as required by the clinical practice support team. * May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. * Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly. * Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed. * Prepares open and close provider schedules and handles daily schedule changes. * Performs past-pending reconciliations. * Enters data into patient care related databases. Qualifications * A Bachelor's Degree in health administration or related field is strongly preferred. * A minimum of one year of related health care and/or customer service experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Ability to function as an integral member of a team * Excellent communication, organizational, time management, and customer service skills * Strong attention to detail * Ability to multi-task and problem solve on the spot * Excellent phone etiquette * Demonstrated ability to carry out complex scheduling as required * Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed * PC proficiency * Ability to work productively in a remote environment * Knowledge of medical terminology preferred Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $21.88/hr - $26.15/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services. Key responsibilities Customer Service: * Provides positive and effective customer service that supports unit operations * Responds to routine inquiries about hospital protocol, policies, and procedures * Greets, screens, and directs patients, families, and visitors * Collaborates and communicates with referring providers and practices Check In/Check Out: * Greets and directs patients, families and visitors and collects information for documentation. Verify all information for records * Monitors daily schedule and coordinates flow with clinicians /supervisor * Reconciles payments and prepares deposits, provides record of transactions in Hospital systems * Facilitates and directs communication with Financial Counseling Scheduling: * Responsible for the scheduling of tests or procedures for patients, such as lab work or x-rays, and orders * Obtains required authorizations * Monitors daily schedule and coordinates flow Administrative: * Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events. * Records and forwards messages, triages call for urgent information or services, initiates call for emergency services * Provides routine clerical support as needed Training: * Participates in the development of training programs * Trains clinic staff in department systems, processes, and terminology * Demonstrates high-level problem resolution skills. Provides assistance to other support staff in evaluating and resolving issues * Serves as a resource on operations and procedures, payer and billing requirements Patient Experience Leadership: * Leads and oversees work of designated patient experience staff * Plans, prioritizes, and delegates work assignments and monitors performance, providing feedback and guidance * Provides input, evaluation, and discipline of staff as appropriate Process Improvement: * Demonstrates interest in and ability to actively participate in and contribute initiatives & projects with a focus on continuous process improvement * Assists in implementing changes in systems and procedures Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Min 2 years of related healthcare experience, related computer app exp (Microsoft office, Google apps, adobe, etc) * Bilingual English/Spanish strongly preferred * Excellent interpersonal skills, collaboration, teamwork, and communication * Strong customer service experience required Schedule: M-F, 100% Onsite This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

MFM Health, a growing and innovative private medical practice, is seeking a detail-oriented and patient-focused Patient Records & Intake Representative to join our team full-time at our Danvers location. This key role ensures accurate patient record management, smooth intake processes, and exceptional first impressions for our patients. What We Offer: Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match. Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment. Responsibilities: Greet and register patients with professionalism and compassion Collect, verify, and enter patient demographic, insurance, and medical information into the EMR system Manage incoming and outgoing medical records, ensuring accuracy, confidentiality, and compliance with HIPAA Process medical record requests from patients, providers, and third parties Support providers and clinical staff with accurate documentation and timely updates to patient charts Handle patient inquiries in person, by phone, or electronically with efficiency and care Collaborate with the front desk, clinical teams, and billing staff to ensure smooth workflows Perform other administrative and intake duties as assigned Qualifications: High school diploma or equivalent required; associate's degree preferred Previous medical office experience strongly preferred EMR experience preferred (Epic, Athena, eClinicalWorks, or similar systems) Strong organizational skills and attention to detail Excellent communication and interpersonal skills Ability to multitask, prioritize, and work effectively in a fast-paced environment Commitment to patient confidentiality and HIPAA compliance Pay: $19 to $24 per hour About MFM Health Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services. At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Confidential At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon has an opportunity for Production Control Scheduling Specialist in the Andover, Ma, Mission Components work center. The successful candidate has a working knowledge of Material Requirements Planning (MRP) systems in a manufacturing environment and utilizes data-driven decision making to enable effective material and workforce forecasting. This role requires successful daily interaction with cross functional teams, programs, and business units to maintain and meet organizational goals and objectives. These groups include Production Control, Planning, Operations, Quality, and Manufacturing/Test/Design Engineering, Integrated Supply Chain, Finance, and Maintenance Operations. What You Will Do * Material Availability Analysis, Tracking, and Reporting * Provide production floor support including replacement part management, shop floor material staging, Work in Progress (WIP) movement through shared resource areas, completion of units in shop floor and MRP system, delivery to next step (inventory or shipment), and meeting MRP schedule * Maintaining the shop floor, MRP, and inventory systems through key performance metrics * This will be an onsite role in our Andover, MA facility. Qualifications You Must Have * Typically requires a Bachelor's degree or equivalent experience and 5 years prior relevant experience, or an advanced degree in a related field and minimum 3 years relevant experience. * Experience to include planning, scheduling, production control, supply chain, manufacturing, operations, finance, project management or a related field. * Experience with MRP and/or Special program access Qualifications We Prefer * Experience utilizing lean manufacturing concepts with a proven track record of lean or six sigma project implementations. * Experience with Wave track and in Material and Inventory Control-type systems such as Kanban, SMI, Continuous Flow Manufacturing What We Offer * Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! * Please consider the following role type definition as you apply for this role. * Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. * Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Registrar Department: Upper School Hours: Full-time with the flexibility to work nights and weekends FLSA: Exempt Classification: Staff (12-month) Milton Academy is an independent college preparatory K-12 school, boarding and day in grades 9-12, located just outside of Boston. Milton Academy cultivates in our students a passion for learning and a respect for others. Milton students grow by developing their own identities, learning from and listening to the lived experiences of others, and living and working among peers whose differences they accept with respect and care. In our ongoing work to create an environment that confronts bias, injustice, and bigotry, we encourage each other to be open to learning, explore our histories and identities, and seek to understand the world around us with a critical lens. At Milton, we prepare students to partner with their future communities to create a more just world, and to have the courage to speak up and live by our motto, “Dare to be true.” Summary of Position: The Registrar reports directly to the Academic Dean and must be proficient with course registration, grading, scheduling and record systems. In addition, the Registrar must have the people skills necessary to respond to the needs of students, parents, and faculty using effective discretion and diplomacy, the organizational skills necessary to manage multiple projects with specific deadlines, and the managerial skills necessary to supervise the day-to-day operations of the office. This position requires the knowledge of and comfort with various database systems. The Registrar plays a critical role in maintaining accurate, up-to-date records for students and families, while ensuring confidentiality and data integrity. Essential Functions and Responsibilities: Support class enrollment to ensure a strong start to the school year. Troubleshoot any opening of school schedule or course issues. Assist students requesting class changes. Coordinate with ATS to roll final course information into Veracross. Maintain required course and scheduling databases. Oversee the smooth entry of grades and comments across four cycles. Track grades, comments, and advisor reports during each marking period. Communicate grade and comment cycles and manage timelines for faculty and department chairs. Manage report card setup, creation and publication to students, advisors and families. Coordinate with ATS to roll grades in Veracross at each grade cycle. Process transcripts for the College Counseling Office Ensure timely and careful maintenance of the course catalogue. Coordinate with department chairs to update the course catalogue with current course information keeping to timeline. Coordinate with the Communications Office for online copy. Build the exam schedule and coordinate additional testing logistics. Coordinate with Facilities, ATS, Department Chairs, and the Director of Academic Support to create the schedule for January exams. Assign proctors and rooms for testing. Find and solve exam conflicts. Manage rescheduled exams. Manage course planning for the Upper School. Manage the course planning timeline and registration process. Maintain the course planning database, coordinating with Department Chairs for class size and closings. Create and maintain waitlists for courses. Support new students in course planning and registration. Partner with Department Chairs to update questionnaires and course planning forms. Prepare course planning information for new students and families. Provide necessary information to the Academic Dean. Communicate with all new students in course planning and placements. Collect and log in placement exams. Coordinate with Department Chairs about placements of new admits. Manage the Assistant Registrar and Testing Coordinator to ensure all responsibilities are fully executed to best support students and families. Oversee responsibilities related to course registration, scheduling, and maintaining the electronic student record system. Monitor project deadlines and ensure smooth day-to-day operations of the office, including filing, office correspondence, and attendance. Oversee smooth coordination of standardized testing including PSAT, SAT, ACT, and AP exams. Support the Milton community as needed. Respond to all manner of requests from students and faculty. Support the Academic Dean, the Dean of Students, and the Dean of Faculty as needed. Assist the Upper School office during Family weekend and graduation. Maintain electronic of student records, including grades and comments. Assist Development with alumni records as needed. Work in conjunction with the College Office as needed. Prepare and oversee transcripts, including transcripts from prior schools.. Maintain accuracy across databases for all students, courses, and grades. Other responsibilities as assigned. Community Be a visible, accessible presence around campus. Contribute to creating a positive community culture that ensures students are heard, seen, valued, and cared for. Share in the enforcement of our expectations for students. Other Professional Expectations and Responsibilities Work cooperatively with students, parents, peers, administration, and community members. Act in a manner that is respectful, generous toward others, supportive of colleagues, and based in a belief in the competence and good intentions of all members of the community. Communicate openly and promptly, supporting colleagues, students, and the integrity of the institution in conversations with students and parents. Create and maintain classroom and campus environments that are open and flexible, reflecting the school's values related to diversity, equity, and belonging. Strive to grow and improve professionally. Exhibit skills in collaborative problem-solving, critical thinking, and teamwork. Meet deadlines. Attend all school-wide meetings and events and serve on committees as required. Prepare for and participate in opening of school programming, family visit days, graduation, and all other key student/family moments that are part of the school calendar. Complete school-required training. Abide by the school's policies and procedures as outlined in the provided handbooks. Serve as a mandated reporter in support of school risk management. Communicate with the appropriate supervisor when unable to meet any professional obligation. Supervision to be received: Supervised by the Academic Dean. Supervision to be exercised: Assistant Registrar and Testing Coordinator Education/Certification/Licensure Required: A bachelor's degree in education, business administration, or a related field Preferred: A master's degree Experience Required: A minimum of 3 years (5+ years preferred) work experience in academic administration, student records, or a related field. Demonstrated increased responsibility, leadership, and supervision of office operations. Preferred: Experience working in an independent boarding / day school. Competencies Required: Technical Skills Proficiency in student management software (such as Blackbaud and Veracross) and familiarity with other administrative tools and databases. Demonstrated computer expertise, including proficiency in Google Workspace. Excellent verbal and written communication skills. Work Habits Strong attention to detail, with the ability to manage complex data and maintain accurate records. Ability to prioritize and manage multiple tasks efficiently and meet deadlines. Strong Team Member Ability to work collaboratively with internal and external constituencies. Receptive to supervision and professional development. Strong customer service skills, with a friendly and professional demeanor. Desire to be a part of a dynamic educational community. Knowledge and Discretion: Knowledge of FERPA (Family Educational Rights and Privacy Act), regulations enforced by the Massachusetts Department of Elementary and Secondary Education (“DESE”), and other relevant privacy and education regulations. Understanding of confidentiality and related issues. Physical Abilities Required: Must be able to work at a computer for up to 8 hours each day in conjunction with OSHA requirements. Must be able to move around the Milton Academy campus without restriction. Must be able to lift up to 10 pounds. All interested internal candidates must complete an application for promotion or transfer and inform your supervisor as soon as possible. The essential functions and basic skills have been included in this job description; it is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This position description is subject to change at any time. An equal opportunity employer, Milton embraces diversity and the pursuit of excellence. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race (including natural and protective hairstyle), color, sex (including pregnancy and pregnancy related condition), sexual orientation, gender identity, gender expression, religion, religious creed, physical or mental disability, age, genetic information, veteran status, ancestry, citizenship, national or ethnic origin or any other status protected by applicable law.

Onsite 100% at Needham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required but strongly preferred. Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)* BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient's experience and their entry into the client's system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Duration: 6-month contract to hire (Potential extension after 6 months) Schedule: Monday-Friday 8AM-5PM Hybrid Full-Time schedule (Can't change the schedule so you can leave earlier or start later) Must Haves: Demonstrates experience in a professional work environment (any industry) Strong customer service orientation with a commitment to patient or client satisfaction Excellent verbal and written communication skills Ability to manage multiple tasks with urgency, flexibility, and attention to detail Eagerness to learn, adapt, and grow within a dynamic healthcare setting New Grads are encouraged to apply! Plusses: Prior experience in a patient-facing or healthcare-related role Exposure to scheduling or administrative coordination Previous experience in a hospital or healthcare environment Compensation: $23/hr to $25/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.