Patient access representative jobs in Marysville, WA - 1,374 jobs
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Crew Scheduler
Alaska Airlines 4.5
Patient access representative job in Seattle, WA
Company Horizon Air
The Team
Our close-knit flight operations team orchestrates the daily operations of our airline, creating an airline people love from behind the scenes. Whether you're new to the industry or a seasoned pro, you'll use your expertise to create the situations that make guest experiences as safe and enjoyable as possible. You'll be at the heart of how our airlines will achieve its goals and enjoy the opportunities you'll have to create a long and satisfying career with us.
Role Summary
The Crew Scheduler is responsible for notifying Horizon Air crew members of changes in their assignments, answering in-coming calls from crew, and assisting in hotel and travel for crew, in addition to appropriately reacting to flight irregularities and monitoring for compliance with all Federal Aviation Regulations (FAR) and company regulations. This position works closely with other operational disciplines within the System Operations Control center (SOC).
Key Duties
+ Arrange crew coverage for Horizon Air's flight schedule.
+ Ensure all crew members are scheduled in compliance with crew member contracts and Federal Aviation Regulations (FAR).
+ Perform analytical studies of crew tracking reports for verification of FAR compliance.
+ Monitor crew schedules and operations using crew tracking management and flight tracking computer systems.
+ Manage reserve crew member staffing levels and utilizations.
+ Book crew deadhead and jumpseat records.
+ Coordinate with Flight Control, Inflight, and Pilot management to resolve operational and crew-related issues.
+ Perform duties in compliance with company and departmental procedures.
Job-Specific Experience, Education & Skills
Required
+ Strong commitment to deliver outstanding customer service to our crew members and other internal customers.
+ Effective communication skills with a demonstrated professional phone manner.
+ Excellent organizational and problem-solving skills.
+ Average typing abilities (minimum of 40 wpm).
+ Intermediate proficiency with Microsoft Office applications (e.g., Word and Excel).
+ Ability to work independently and as part of a team.
+ Ability to work a variety of schedules to include nights, weekends and holidays.
+ Ability to communicate in English.
+ High School Diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
Preferred
+ Airline station or operations experience.
+ Prior Crew Scheduling experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
USD $22.16/Hr.
Total Rewards
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
1/30/2026
FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle, WA - Corporate Office
Job Locations _USA-WA-SeaTac_
Requisition ID _2026-18076_
Category _Corporate & Operations_
$22.2 hourly 4d ago
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Customer Service Rep
ASC Engineered Solutions, LLC
Patient access representative job in Kent, WA
Department: Distribution Center Operations
Employment Type: Full Time
Reporting To: Kimberly Bailey
Compensation: $44,200 - $60,320 / year
Description
Seattle, WA
The Customer Service Representative provides effective customer service for all internal and external customers.
How You will Help
Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed
What You Will Bring
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Qualifications
* Associates' Degree in Business and/or Related Field
* 2 + years of Customer Service experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$44.2k-60.3k yearly 8d ago
Customer Service Rep
ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.
Patient access representative job in Kent, WA
Customer Service Representative. Northwest Sales Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. Responsible for communicating with customers via phone, email, fax, etc. P Customer Service, Operations Supervisor, Sales Representative, Service, Microsoft, Manufacturing, Retail, Customer
$33k-43k yearly est. 7d ago
Customer Service Representative
Appleone 4.3
Patient access representative job in Issaquah, WA
Customer Service Representative - Bellevue, WA - Full-Time Are you a customer-focused professional who enjoys helping people and solving problems? We're hiring a Customer Service Representative in Bellevue to join our team, providing top-notch support via phone, email, and chat. This is not a sales position-it's all about delivering excellent service and ensuring customers have a positive experience.
Why You'll Love This Role:
Competitive pay
Full-time benefits including medical, dental, and vision
Excellent 401(k) plan
19 days PTO plus 8 paid holidays per year
Employee wellness programs
1:1 training and shadowing-typically not on phones for the first 4-6 weeks
What You'll Do:
Respond to inbound customer inquiries via phone, email, and chat
Make outbound calls to verify or clarify information
Provide accurate information and resolve customer issues professionally
Perform high-volume data entry (7000 KPH alphanumeric required)
Gain in-depth product knowledge to assist customers confidently
Support other duties as assigned
Call Volume & Workflow
Average 30-40 calls per day
Calls last approximately 5-15 minutes each
Multitask efficiently while navigating multiple applications
What We're Looking For:
Strong customer service skills with a positive attitude
Clear, professional communication across phone, email, and chat
Ability to multitask while maintaining accuracy
Interest in learning and delivering excellent customer experiences
Experience with email or chat support preferred
Data entry experience a plus
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
***********************************************************************************
The pay transparency policy is available here:
********************************************************************************************
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
$33k-39k yearly est. 8d ago
Patient Care Coordinator
Amen Clinics, Inc., A Medical Corporation 4.1
Patient access representative job in Seattle, WA
Job Description
Join the Leader in Brain and Mental Health
At Amen Clinics Inc./Mindworks Innovations Inc. our vision is bold:
to be known as the best brain and mental health company in the world.
Every member of our team plays a vital role in making that vision a reality-delivering exceptional care, advancing innovation, and changing lives every day.
At Amen Clinics, Inc/Mindworks Innovations Inc. we're proud to be an Employee Stock Ownership Plan (ESOP) company. That means every employee is also an owner-sharing in the success and growth of the organization. As part of our team, you won't just be contributing to our mission-you'll be building long-term value for yourself and your future. Ownership isn't just a benefit here; it's a mindset we bring to everything we do.
The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.
Essential Duties and Responsibilities:
Greets, checks-in and checks-out patients
Handles new and existing patient inquiries
Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
Collects and posts patient payments
Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
Schedules, reschedules and cancels patient appointments
Provides support to their assigned doctor and assists other PCCs as needed
Provides supplement and nutraceutical information to patients and answers questions as needed
Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws
Qualifications and Requirements:
High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred
A minimum of 2 years professional experience in a clinic or medical practice required
Knowledge, Skills and Abilities:
Knowledge of general clinic or medical practice processes
Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
Excellent organizational and time management skills
Ability to identify and resolve problems
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
Ability to maintain confidentiality of sensitive and protected patient information
Ability to work effectively as a team player and provide superior customer service to all staff and leadership
Dress Code Requirements :
Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday
Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire
Company will purchase one additional set at employee's annual work anniversary
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent sitting for long periods of time
Frequent typing and viewing of computer screen
Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
Frequent hearing, listening and speaking by telephone and in person
Occasionally required to stand, walk, reach with hands and arms, stoop or bend
Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day
Work Environment:
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work indoors in temperature-controlled environment
The noise level is usually moderate with occasional outbursts from patients during treatment
$45k-55k yearly est. 15d ago
Patient Services Representative I
Healthpoint 4.5
Patient access representative job in Seattle, WA
Shift/Schedule: M-F, 8a - 5p, Wednesdays 9a - 6p Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.
Position Summary:
Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners.
Compensation is dependent on skills and experience.
Your contribution to the team includes:
* Greet all clinic patients, families and visitors.
* Perform the check-in functions for patients which includes:
* Verification of patient, guarantor and subscriber demographics.
* Verification of insurance information by reviewing insurance card and performing real-time eligibility checking.
* Collection of copays and past due balances.
* Educate patients and families on HealthPoint services and assist with navigation of these services.
* Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.
* Perform the check-out function for patients which includes:
* Scheduling any follow-up or future appointments.
* Provide patient with any applicable documents.
* Collect any outstanding balances that were not collected during check-in.
* Establish payment plans, if necessary.
* Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
* Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program
* Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules.
* Assist with the management of complex appointment scheduling and procedure coordination.
* Guide and promote the use of MyChart to patients and families.
* Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care.
* Follow established written procedures for collection of cash, checks, and credit card payments.
* Keep the reception work area and waiting room clean, organized, and stocked.
* Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
* Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
* Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
* Other duties as assigned by supervisor.
* Attending staff and in-service meetings, participating in committees and task force activities.
* Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.
Must have's you'll need to be successful:
* High school diploma or equivalent. Customer Service or Healthcare experience preferred.
* Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired.
* Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood.
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.
Where to gather your records:
* If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
* If records do not show any data, please seek guidance from your provider for further assistance.
* If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.
HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.
* Medical, Dental, and Vision for employees and their families/dependents
* HSA, FSA plans
* Life Insurance, AD&D and Disability Coverage
* Employee Assistance Program
* Wellness Program
* PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
* Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
* 8 holidays and 3 floating holidays
* Compassion Time Away up to 40 hours
* Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
* Retirement Plan with Employer Match
* Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
* Development and Growth Opportunities
To learn more about HealthPoint, go to *********************** #practiceyourpassion
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
$38k-43k yearly est. 13d ago
Office Coordinator / Front Desk
Healthsource Chiropractic 3.9
Patient access representative job in Bothell, WA
Benefits:
Employee discounts
Paid time off
Profit sharing
Training & development
Wellness resources
If health and wellness are important to you, and you have a passion for helping people improve their lives and health, this may be the perfect position for you!
We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to doing what they love through chiropractic care, progressive rehab (PT), and other wellness services.
If you are energetic, friendly, fun, purpose-driven, motivated, and a team player, we should talk! And because everything in our office moves quickly and there are multiple tasks to be completed, your strong phone, computer, and people skills are all vital.
You'll be involved in many areas of the practice including promotional communications, helping people, customer service, and handling finances.
You'll enjoy great pay, the opportunity to earn monthly bonuses, and benefits!
Who you are:Do you have a gift for meeting new people and getting them to like you?Do people look to you first for help because they know it will get done?Are you quick to smile and have contagious enthusiasm?Do you derive a great deal of pleasure and strength from developing professional relationships with clients? Do you have a conscientiousness for doing things right and following tasks through to completion?
What you will do:
Insurance verifications
Create financial worksheets
Deliver financial reviews with patients
Make product and supplement recommendations based on the doctor's treatment plan
Scan incoming insurance EOBs
Assist with marketing campaigns, creative content, community outreach
Weekly patient reporting
Maintain confidentiality as it pertains to HIPAA guidelines
Work with the rest of the team to keep the clinic clean and clutter-free
Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective
Maintain patient accounts by obtaining, recording, and updating personal and financial information
Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims
Maintain business office inventory
Other Administrative tasks
What you need
Two-year degree or more is preferred but not required
Previous experience in customer service must be demonstrated
Proficiency in Microsoft Office and Windows is required
If you feel you would be a great fit in our office please apply! We look forward to speaking with you!
Compensation: $22.00 - $30.00 per hour
WHAT WE DO:
At HealthSource Chiropractic, we don't just focus on chiropractic care-we prioritize the patient experience with a special emphasis on personalized care and well-being. We offer state of the art chiropractic treatments, personalized care plans, and holistic wellness services. When patients come to our clinic, they gain the power to reclaim their health and to get back to doing what they love- pain free.
We offer comprehensive training and support to help our team succeed. To learn more about our exciting opportunity and then take the next step toward becoming a HealthSource team member today, simply contact us for more information.
JOIN THE HEALTHSOURCE TEAM AND…
Be a part of the ever-growing team focused on blending personalized and customized chiropractic and wellness care- in order to provide each patient with a unique treatment care plan!
Access ongoing support and join a community of chiropractors, rehab specialists, billing specialist, and front desk specialists to enhance your skills and advance your career.
Build a rewarding career with substantial earning potential
Experience a practice environment that feels like home, with colleagues who feel like family.
Spend your days in a professional, inviting clinic and foster meaningful connections with patients.
Help patients achieve optimal health and wellness each day.
$22-30 hourly Auto-Apply 5d ago
OC Patient Access Scheduling Coordinator (Part Time / Days)
Overlake Ob Gyn, Pc
Patient access representative job in Bellevue, WA
Welcome to a medical center where you're the center of attention.
Pay range:
-
Hourly$27.98 - $41.97
Serves as the coordinator of all medical care and test referrals for site. The coordinator is charged with the timely and appropriate scheduling of all patient referrals to specialty, hospital and ancillary providers as requested by OMC's medical providers. Responsible for coordinating appointments, ensuring the patient's medical and demographic information is received by the specialty/outside provider, ensuring that the patient is notified of the appointment and any special testing requirements, and tracking patient compliance with the referral appointment.
0.4 FTE Part-time / 32 hours per pay period
8 hrs - Mondays and 4 hrs Tues/Thurs (some flexibility, and will probably grow this role as we transfer additional FTE)
Hybrid
Qualifications
High School Diploma or GED required. AA or BA preferred.
Requires minimum of one year working experience in an outpatient physician clinic.
Experience working with the referral/authorization process preferred.
Strong analytical and computer skills required.
Interpersonal skills necessary to work with physicians, patients, and staff.
Ability to prioritize and coordinate multiple tasks.
Knowledge of electronic medical records preferred.
Knowledge of medical terminology preferred
Knowledge of managed care preauthorization procedures preferred.
General insurance knowledge preferred
Why join Overlake?
We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.
Local, visible leaders who care about you.
A values-based work environment.
Medical insurance premiums as low as $0 per month.
Many Overlake services covered at 100%.
Tuition reimbursement up to $10,000 per year.
Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
Pre-tax and Roth after tax retirement savings plans.
An expanded Employee Assistance Program.
A caregiver support program to help with everything from childcare to eldercare.
Free parking and Orca transit passes.
If this sounds like an environment where you'll thrive, we'd love to hear from you.
How much will this job pay?
Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact ***********************
$28-42 hourly Auto-Apply 1d ago
Patient Services Representative - Lead, High Point Clinic
Neighborcare Health 4.3
Patient access representative job in Seattle, WA
Purpose The Patient Services Representative, Lead (PSR) will greet and check-in medical, dental, behavioral health and nursing patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care.
Health, Wellness & Retirement benefits:
* Medical, dental & vision insurance
* Paid time off & paid holidays
* Retirement with contribution match
* Life & AD&D, pet insurance
* Employee assistance program, & more!
Compensation:
* The target wage range for the position is $22.75 per hour to $28.60 per hour, plus the $2.00 Lead Premium added to the hourly rate.
* Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.
Union: SEIU Healthcare 1199NW
In this position you will:
Primary Responsibilities
* Warmly greet patients and their guests
* Answer telephones, confirm appointments, and transfer calls to appropriate staff members as needed.
* Accurately and efficiently check-in and check-out patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance)
* Act as knowledgeable resources to patients via telephone and in-person interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services
* Gather information for accurate documentation of calls and enter them into the proper database. Verify and update necessary information at the point of scheduling.
* Resolve patient requests in one call/contact and/or successfully manage prolonged or complex issues with high attention to managing the customer experience and emotion
* Checks insurance eligibility and scan insurance cards
* Collects co-pays and fees as needed, including closeout of drawer at the end of the day
* Explains Neighborcare's sliding scale policy to self-pay patients, verify income information, entering it appropriately into EHR
* Connect patients to insurance eligibility services, as needed. Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment
* Identify, research, and resolve patient questions and inquiries regarding the patient portal
* Assist patients in setting up and/or activating MyChart patient portal accounts
Lead Patient Services Representative Responsibilities
* Support patient de-escalation and service recovery using trauma-informed approaches
* Support recruitment, on-boarding, training, and orientation of PSRs in partnership with Supervisor
* Provide feedback to Supervisor and help identify training gaps or workflow issues.
* Participate in Front Office meetings, huddles, and staff meetings.
* Generate, review, and help act on relevant Front Office reports as requested
* Champion site level process improvement initiatives. Help update training materials or knowledge guides
* Facilitate routine Front Office tasks such as inventory and printing of forms and patient materials, supplies with Supervisor
* Support implementation and maintenance of standardized Front Office workflows in partnership with site and regional leadership. Ensure alignment with organizational standards and regulatory requirements
* Perform other duties as assigned by Regional Operations Manager or Site Leadership
Required Skills:
* Ability to problem-solve and use conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel
* Knowledge of confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
* Basic PC skills in MS Windows environment, 10-key and typing.
* Working knowledge of electronic health records (EHRs) and practice management systems.
* Basic or limited familiarity with medical terminology
* Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers
* Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision
Preferred Skills:
* Familiarity with health insurance
* Knowledge of Neighborcare or healthcare delivery system operations processes
Education/Experience Requirements:
* High school diploma or equivalent
* One (1) year of experience working in a medical office setting
About Neighborcare Health:
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.
We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.
Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.
Learn more about us here.
The full job description is available upon request
$22.8-28.6 hourly 15d ago
Integrated Planning and Scheduling Specialist
Jeppesen 4.8
Patient access representative job in Renton, WA
Company:
The Boeing Company
Integrated Planning and Scheduling Specialist will lead project and schedule execution for multiple Passenger Seat Development Programs. You will work with leadership and a cross-functional team to build and maintain an integrated project plan.
This is an exciting opportunity to be part of an innovative and dynamic team where we have the rare opportunity to work directly with suppliers and customers to develop and certify new products. We are in charge of developing and managing projects that assist in developing seats that will be installed on all BCA aircrafts.
Position Responsibilities:
Independently develops, coordinates, integrates, analyzes, and maintains an integrated plan and schedule to meet program and/or project requirements following project management industry standards.
Performs studies, analysis (trend, variance, impact), and risk assessments to determine impacts and constraints involving product development, production rates, process improvement, and program initiatives.
Creates schedules, reports, metrics, change activity, communicates and updates plan regularly throughout the lifecycle of program or project.
Works to improve project management processes and business systems and implement best practices that support project decision-makers.
Directs all phases of projects or subsystems of major projects from inception through completion.
Acts as primary project contact to establish key stakeholder requirements and project objectives.
Assists customers to develop performance recovery plan and ensure all project control systems are in place to support ongoing support to stakeholders.
Basic Qualifications (Required Skills/Experience):
5+ years of experience using Open Plan Professional and Milestone Professional
5+ years of experience in a Business Operations or Project/Program Management role
5+ years of experience managing projects and using standard project management tools
5+ years of experience in a role that required communication, technical writing, presentation development, facilitation, and organizational skills
5+ years of experience in project management (supporting diverse programs and projects) with the capability to prioritize, facilitate, and coordinate multiple projects simultaneously
5+ years of experience developing and executing operating rhythms, integrated program schedules, project plans, and/or metrics
5+ years of experience working with cross-functional teams
Preferred Qualifications (Desired Skills/Experience):
Bachelor's degree or higher
Experience developing and integrating strategic projects, plans, and initiatives to meet business goals
Experience working in a multifaceted work environment, including managing multiple priorities
Strong verbal and written communication skills
Experience communicating with employees, customers, peers, and all levels of leadership
Experience using Microsoft Project
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for 1st shift.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range:
Level 3 $96,000 - $103,000
Level 4 $118,000 - $128,000
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
Safety Sensitive:
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
E-Verify (English)
E-Verify (Spanish)
Right to Work Statement
Right to Work (English)
Right to Work (Spanish)
$118k-128k yearly Auto-Apply 60d+ ago
Group Program Registration Specialist (Administrative Specialist I)
City of Seattle, Wa 4.5
Patient access representative job in Seattle, WA
About Seattle Parks and Recreation: Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.
Equity & Inclusion: Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities. #OneSeattle
About Recreation and Aquatics Division: The Recreation Division eliminates barriers through responsive, exceptional recreation services. We operate over 50 recreation facilities (community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers) and provide opportunities for people to play, learn, and lead healthy, active lives. Our programs and events include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more; including programs designed for older adults and people with disabilities, as well as grant and partnership programs designed and implemented with immigrant and refugee communities. With nearly 300 regular employees and a budget of nearly $40 million annually, Recreation is a major operation with significant impact on the communities we serve. In addition to our current operations, we also strive to constantly improve the ways we serve Seattle's residents, specifically through implementation of the SPR Strategic Plan, innovation in our facility staffing and programming approaches, and learning from national best practices and quality standards.
The Citywide Environmental Education Team works to bring community-based outdoor learning and nature exploration to Seattle's neighborhoods, schools and community groups, most impacted by social and environmental injustices. We are a small team of 6 staff and manage over 70 volunteers who support staff and help us teach additional programming. The Citywide Environmental Education team in Recreation offers a variety of nature programs in parks all over Seattle. In 2024 the Citywide Environmental Education Team ran a total of 593 programs, reaching 23,000 participants.
About The Position: Seattle Parks and Recreation's Citywide Environmental Education Team is recruiting an experienced customer service-oriented individual who will work as a first-line receptionist and registrar with teachers, parents and school groups who wish to book Environmental Education programs. This position will work with a team of educators and will be the main point of contact with over 70 volunteers. The position will process program registrations and scholarships for groups, schedule and manage volunteers and a volunteer database, assist in planning, organizing and supervising outdoor environmental education fieldtrips.
Customer Service:
* Greet customers primarily over the telephone and provide information regarding environmental education programs and events.
* Explain policies, procedures and requirements related to class enrollment, program participation or facility use.
* Engage customers to resolve problems and complaints using program and operations policies and procedures.
Financial Procedures and Cash Handling:
* Use a computerized point of sale/event registration system (Active Net). However, in the event of power outages, positions will be required to, accurately, perform tasks manually using paper receipts and a calculator.
* Collect associated fees, payments made in cash, check, credit cards, vouchers and/or automatic debts and uses a computerized database registration system to register payments of participants for various activities/classes, program and schedules facility space rentals.
* Provide receipts, refunds credits and/or change due to customers.
Computer Registration Software and Report Printing:
* Generate and retrieve reports from computerized registration system (Active Net).
* Open and close customer accounts, response to requests, verify and/or change customer information for proper billing and collections, collect payments and fees, and process refunds when needed.
* Ability to use volunteer management software (Volgistics) to track all volunteer hours, make sure all volunteers are up to date on background checks and other required paperwork, schedule volunteer for shifts and print reports for management.
Working with People and Volunteers:
* Ability to provide excellent communication to both internal and external customers in oral and written formats (experienced in using Outlook). Provides accurate and prompt information to colleagues, customers, and teammates.
* Excellent ability to work in a team environment with a "can do" attitude that is positive and welcoming.
* Ability to train and work cooperatively with staff and volunteers.
* Manage and schedule over 80 volunteers who help administer environmental education programs.
* Help volunteers find information they may need about the classes they are teaching that day. Use volunteer software (Volgistics) to see volunteer class information.
* Take notes at team meetings, create marketing materials, and works in collaboration with staff to market EE programs to schools. Able to work in a highly dynamic, fast-paced environment.
Other Duties:
* Type narrative reports, contracts, invoices, forms, charts, and correspondence; provides editing, formatting and proofreading services while preparing finished copy.
* Establish and maintain files, logs, indexes and record keeping systems; prepares record retention cycles and maintains appropriate historical data.
* Respond to inquiries regarding work or program AREA, requiring evaluation of inquiry to provide the proper response.
* Research records, prepares and assembles appropriate information for reports and updates data as necessary.
Requires one year of office clerical support experience (or a combination of education, training, and/or experience which provides evidence of the ability to perform work of the class).
You will be successful if you have the following experience, skills, and abilities:
* One year experience utilizing a computerized point of sale/event registration system in a customer service-related capacity.
* One year experience managing and scheduling volunteers and using a volunteer database system.
* Ability to interpret and comply with policy and procedures including cash handling, scholarships and third-party billing, and general SPR policy and procedure.
* A solid customer service orientation and commitment to department values.
* Excellent "people skills" with ability to effectively deal with a wide range of diversity and cultures within and external to the Community Center and Recreation Division.
* Excellent writing and oral communication skills.
* Current State of Washington driver's license.
* American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.
* Successfully complete Payment Card Industry (PCI) training and comply with standards.
* Successfully complete cash handling training and maintain departmental compliance standards.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The full salary range for this position is $33.08 - $38.25 Hourly.
Application Process
Please submit the following with your online application:
* A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
* A current resume of your educational and professional work experience.
Who May Apply: This position is open to all candidates that meet the qualifications. Seattle Parks and Recreation values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle Parks and Recreation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.
Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle's Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation time, 12 paid holidays, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: ***********************************************************************************************************
Want to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.gov
SPR's Core Competencies are:
* Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
* Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
* Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
* Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
* Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.
$33.1-38.3 hourly 15d ago
Patient Access Representative (CCR1) - UW Medicine Contact Center
University of Washington 4.4
Patient access representative job in Seattle, WA
The **UWMedicine Contact Center** has an outstanding opportunity for a **PatientAccessRepresentative** **(Contact Center Representative 1 (CCR1))** WORK SCHEDULE Full Time Remote Contact Center hours of operation are 6:45 AM to 7:15 PM, Monday through Friday, 7:45 AM - 4:45 PM, Saturdays and closed Sundays. Initial shift assigned upon hire date; shift selection to occur quarterly.
DEPARTMENT DESCRIPTION
UW Medicine is looking for dedicated Contact Center Representatives to be the first point of contact for patients across our health system. In this critical role, you'll handle a large volume of inbound calls with precision and empathy-scheduling appointments, verifying insurance, managing referrals, and resolving inquiries with accuracy and care. If you're detail-oriented, tech-savvy, and committed to delivering exceptional customer service, this is your opportunity to make a real impact in patients' lives every single day. Join a team that values excellence, compassion, and continuous improvement-where your voice truly matters.
POSITION HIGHLIGHTS
+ _High-Volume Call Handling_ : Serve as the first point of contact for patients across UW Medicine, managing a fast-paced stream of inbound calls with professionalism, accuracy, and empathy.
+ **_Detail-Oriented Scheduling & Support_** **:** Coordinate appointment scheduling, insurance verification, referral management, and patient inquiries with precision, ensuring every interaction meets UW Medicine's high standards.
+ **_Customer Service Excellence_** **:** Deliver compassionate, solution-focused support that builds patient trust and loyalty, while consistently demonstrating UW Medicine's commitment to care, confidentiality, and service quality.
PRIMARY JOB RESPONSIBILITIES (duties not limited to)
+ High-volume inbound call handling in a fast-paced contact center
+ Appointment scheduling and registration using electronic systems
+ Insurance eligibility verification and data accuracy
+ Routing calls and taking complete, accurate messages
+ Referral coordination and prior authorization entry in Epic
+ Customer service and issue resolution with empathy and professionalism
+ Collaboration with clinics, Financial Counselors, and Interpreter Services
+ Patient portal support and inquiry resolution
+ Documentation and data updates during scheduling
+ Adherence to performance standards, compliance, and confidentiality
REQUIRED QUALIFICATIONS
High school diploma, or equivalent AND One (1) year of general office experience
OR
Experience in customer service, call center environment or problem resolution
OR
Equivalent education/experience
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$22.94 hourly
**Pay Range Maximum:**
$32.81 hourly
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit ******************************************************
**Shift:**
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
SEIU Local 925 Contact Center
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** .
To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
$22.9-32.8 hourly 60d+ ago
PI Coordinator & Patient Advocate
Smokey Point Behavioral Hospital
Patient access representative job in Marysville, WA
JOIN OUR TEAM AS A PI COORDINATOR & PATIENT ADVOCATE!
Smokey Point Behavioral Hospital (SPBH) is a behavioral hospital that offers a full continuum of care including inpatient and outpatient psychiatric services and a wide range of specialized, evidence-based programs to all patients, regardless of ability to pay. We are dedicated to creating a therapeutic healing environment, in which patients and care givers feel comfortable and grow. As the Performance Improvement (PI) Coordinator and Patient Advocate you will assists the Director of Performance and Risk Management, leadership, medical staff and PI Committee in carrying out and implementing a comprehensive and integrated program
Supporting performance improvement activities on a daily basis and assure that action is taken as needed and as authorized by organization policies and procedures.
Receiving and reviewing department/service performance measures and documentation to evaluate performance improvement activities and coordinate reports of findings on daily, monthly and annual basis to the Director of PI as directed.
Maintain records of the performance improvement performance measures and statistical tools used to describe studies performed or methodology.
Contact any patient requesting patient advocate with-in the first working day of request.
Your Experience Matters
What we're looking for:
Education:
Bachelor's degree or equivalent preferred.
Experience:
1-2 years' experience in a healthcare or behavioral health setting involving quality improvement preferred. Background in social work, patient care and skilled with data management and communication preferred.
Additional Skill Requirements:
Computers skills involving knowledge of Excel spreadsheets, and business writing.
Your Care Matters
What we provide for our team:
401(k) + matching
Health insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long term disability insurance
Paid time off
Paid Holidays
Cafeteria on site + one free meal per day
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
What sets us apart:
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations
Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Smokey Point Behavioral Hospital.
Compensation:
This is a full-time role and the expected compensation range is $21 - $25. We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our PI Coordinator & Patient Advocate!
Qualifications
Get to know us
Outstanding Care, Compassionate People, Unparalleled Service
Welcome to Smokey Point Behavioral Hospital (SPBH), a premier healthcare provider in Marysville, WA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Marysville, WA, SPBH offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.
At SPBH, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.
Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Smokey Point Behavioral Hospital.
To learn more about SPBH, visit us at: **********************************************
TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.
I
ndividuals Maintaining Positive Attitude and Commitment To Service
____________________________________________________________
At Smokey Point Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
$21-25 hourly 1d ago
Patient Care Coordinator, Silver Lake Eye Clinic
Essilorluxottica
Patient access representative job in Everett, WA
Requisition ID: 912368 Store #: 00T038 Silver Lake Eye Clinic Position:Full-TimeTotal Rewards: Benefits/Incentive Information TeamVision has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
2+ years of office experience in a healthcare setting
Strong customer service skills (internal and external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Pay Range: 16.66 -
This posting is for an existing vacancy within our business. This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Seattle
Nearest Secondary Market: Everett
Job Segment:
Patient Care, Nursing, Ophthalmic, Optometry, Clinic, Healthcare
$37k-56k yearly est. 40d ago
Patient Access Medical Reception - Registration - per diem
Jefferson Healthcare 4.0
Patient access representative job in Port Townsend, WA
PatientAccess & Medical Reception (Care Team Specialist I)
Registration - Per Diem
Announcement #320764
Jefferson Healthcare is looking for a critically thinking, detail oriented, customer service minded individual to join our Registration Team as a Care Team Specialist I in our central registration area in a per diem role.
The role of a Care Team Specialist is both dynamic and engaging within the healthcare sector. Care Team Specialists are important liaisons between the medical care team and the patients and have important impacts throughout the medical. This position involves interacting with diverse individuals coming into the hospital, gathering essential information, assisting patients with navigation, and supplying clinical teams with the necessary information to deliver high-quality care. Attention to detail, critical thinking, and a customer service mindset are essential to ensuring that patients have a smooth and successful healthcare experience.
Registration is a 24x7 department supporting patient care 24 hours/day, 7 days/week, 365 days/year. Staff do cover nights, weekends and holidays and the ideal candidate will have a willingness to work those shifts and support the team by covering shifts. An ideal candidate will also have experience with medical office reception or customer service. They will have strong communication skills, be organized and detail-oriented, and have a skill for helping others. Responsibilities include taking patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!
What you'll need:
High School degree or equivalent required
One year of related experience in a customer service setting preferred -
Customer service experience strongly preferred
One year of experience using Epic EMR preferred
Basic knowledge of medical terminology preferred
Must stay current in knowledge base and meet Hospital-mandated education requirements
What we can offer you:
A fulfilling career in the medical field
Structured onboarding with a dedicated trainer
A supportive leadership and peer team
A competitive wage including additional differentials for evening, night and weekend shifts
Additional 15% wages in lieu of benefits
Schedule: per diem 0-16 hours/week, 10 hour shifts; must be willing and able to work evening, overnight, and on occasion weekends and pick up open shifts
To apply: please visit our careers website at ***************************************************
This position will remain open until filled.
Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
Disclaimer: As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test.
Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.
$35k-40k yearly est. 55d ago
Patient Experience Specialist (ASC or LASIK)
Sharpevision Modern Lasik & Lens
Patient access representative job in Bellevue, WA
Summary: The Patient Experience Specialists contribute to SharpeVision's success by providing superior customer service to all patients. This job creates the SharpeVision experience for our patients by providing them with prompt service, quality care and maintaining a clean and comfortable clinic environment. Patient Experience Specialists model and act in accordance with SharpeVision's 5 core values:
Be Committed to Growth (Personal and Professional)
Be an Excellent Communicator
Have Fanatical Attention to Detail
Be Genuine and Authentic
Be Patient-Focused
Key Responsibilities include the following:
Act with integrity, honesty and knowledge that promote the culture and values of SharpeVision.
Maintain a calm demeanor during periods of high volume or unusual events to keep center operating to standard and to set a positive example for the team.
Anticipate patient needs by constantly evaluating environment and patients for cues.
Communicate information to Center Director so that the team can respond as necessary to create the SharpeVision experience for each patient.
Deliver superior customer service to all patients by acting with a patient-focused attitude and building a personal connection with the patient. Discover and respond to patient needs.
Follow SharpeVision's operational policies and procedures and meet center standards.
Maintain a clean and organized workspace so that team members can locate resources as needed.
Provide quality care for all patients by adhering to all standards. Follow health, safety and sanitation guidelines.
Maintain regular and consistent attendance and punctuality.
Engage with and understand our patients, including discovering and responding to patient needs through clear and pleasant communication.
Give the best service to our patients which may require being flexible in performing different tasks within the center.
Help grow surgical volume by encouraging and facilitating patients for treatment.
Prioritize multiple tasks in a fast-paced environment.
Demonstrate organization and follow-through.
In addition to a modern, progressive and friendly team culture, SharpeVision is proud to offer a variety of benefits to support employees and their families, including:
Competitive Pay
Free LASIK
Medical/Dental/Vision Insurance
14 Days of PTO (Accrual Increases after 1 Year)
9 Paid Holidays - Includes 1 Birthday Holiday
Employer Paid Figs Scrubs
Reimbursement for COA, COT, and/or COMT Certification
Continuing Education Allowance Benefits
401(k) Plan with 6% Match
Group Life Insurance
Long & Short Term Disability Insurance
A Beautiful Work Environment
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED required. Associate or Bachelor's Degree Preferred. No direct healthcare experience required. A range of experience from different industries and roles that combine the desired skills is valued. Ideal candidates include those with client-facing customer service or sales experience in high-end establishments including concierge medicine, spa, hotel, fine dining, retail or membership clubs.
Language Ability:
Fluency of the English language. Excellent oral and written comprehension and expression. Speech clarity and recognition. Active learning and listening. Ability to respond to common inquiries and provide information to patients and colleagues. Strong communication and interpersonal skills. Ability to request clarification when needed.
Math Ability:
Ability to use mathematical methods or formulas for general business calculations. Ability to calculate percentages. Ability to compile, tabulate, or verify information or data.
Reasoning Ability:
Ability to collect data and establish facts. Ability to use logic. Ability to identify information by categorizing and recognizing differences or similarities.
Computer Skills:
Microsoft Windows, Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry
Certificates and Licenses:
None required.
Supervisory Responsibilities:
This position has no direct reports.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. The work environment is indoors and environmentally controlled. Work environment is structured. May have exposure to disease or infections.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands and arms to handle, grasp, position, move and control objects and tools; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include near vision, distance vision, depth perception and ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
SVML is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
$35k-42k yearly est. 21d ago
Patient Access Representative - MUST live in Washington or relocate
Christian City Inc.
Patient access representative job in Seattle, WA
PatientAccessRepresentative - MUST live in Washington or relocate Job Number: 1323445 Posting Date: Nov 22, 2024, 8:00:00 AM Description Job Summary: Perform general patientaccess and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente
Essential Responsibilities:
PatientAccess and Registration
Answer phones
Perform appointment making processes
Complete accurate patient registration, such as, verification of patient demographics and payor coverage
Perform check-in, check-out, admit and discharge tasks
Build and maintain appointing templates
Perform online account set up verification
Communicate with patients via multiple channels
Process internal and external referrals
General Account Management Confirm and set up payor coverage structures
Obtain prior authorization for services
Process appropriate items in the patient, claim edit and charge review work queues
Act as liaison to Patient Financial Services and the Health Plan
Communicate with external government payors and employers, as necessary
Perform manual service capture and data entry
Act as liaison to Health Information Management Coding Specialist for facility specific coding issues
Apply account review criteria and billing guidelines in preparation for off site billing of professional services
Provide fee estimates for KP services
Assist patients with billing questions
Cash Collection and Depositing Collect co-pays and cost shares for services
Process refunds
Perform daily cash reconciliation and reporting for retail transactions
Process daily till closeout
Prepare bank documentation, combine and reconcile deposits of cashiers in the facility
Customer Service Adhere to Kaiser Permanente behavior & appearance standards
Demonstrate strong customer service and communication skills
Treat customers with courtesy and respect
Adhere to HIPAA and patient confidentiality requirements
May act as a guide when a patientaccesses Kaiser Permanente services Qualifications Basic Qualifications: Experience
Minimum one (1) year of experience in a business office of a medical care delivery, hospital, insurance company or a large contact center AND experience in electronic patient accounting, scheduling or customer information systems OR minimum two (2) years of experience providing excellent customer service in a fast-paced environment.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
High School Diploma OR General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements:
Basic PC skills in MS Windows environment.10-key and typing (35 WPM).Customer service skills.Ability to effectively communicate with a diverse customer base.Srong organizational skills. Preferred Qualifications:
One (1) year of experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay.Three (3) years of additional experience in a patient care setting.Familiar with medical terminology.Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry.Working knowledge of health care insurance practices and billing.Knowledge of health care payer/insurer types, including state and federal workers compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS).Understanding of Kaiser Permanente insurance products and benefits.Proven ability to establish credibility and respect with patients.Proven ability to problem solve and take initiative.Ability to provide feedback and education to other staff regarding correct procedures.Demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment.Effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members.Positive, open-minded, and focused on continuous improvement.Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems.Understanding of Kaiser Permanente billing protocols and cash posting systems.Vocational training in medical office procedures and billing.Coursework or practical training and experience in ICD-9 and CPT coding.Primary Location: Washington-Seattle-Northgate South Regular Scheduled Hours: 1 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri, Sat, Sun, Variable Start Time: 08:00 AM End Time: 05:00 PM Job Schedule: Part-time Job Type: Standard Employee Status: Temporary Job Level: Individual Contributor Job Category: Customer Services Public Department Name: Northgate South - Reception/Cashier - 1130 Travel: No Employee Group: J04|OPEIU|OPEIU Local 8 Posting Salary Low : 22.85 Posting Salary High: 35.36 Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.Click here for Important Additional Job Requirements.
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$35k-42k yearly est. Auto-Apply 60d+ ago
Patient Care Coordinator-Everett, WA
Sonova
Patient access representative job in Everett, WA
AudioNova - a Sonova Brand Office: 1820 100th Pl. SE Suite A Everett, WA 98208 Compensation: $22.00 - $23.00 an hour + Monthly Bonus Incentives! Schedule: Monday-Friday, 9:00 AM - 3:30 PM/30 hours per week What We Offer: * Medical, Dental, Vision Coverage
* 401K with a Company Match
* FREE hearing aids to all employees and discounts for qualified family members
* PTO and Holiday Time
* No Nights or Weekends!
* Legal Shield and Identity Theft Protection
* 1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC can provide support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
As a Hearing Care Coordinator, you will:
* Greet patients with a positive and professional attitude
* Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
* Collect patient intake forms and maintain patient files/notes
* Schedule/Confirm patient appointments
* Complete benefit checks and authorization for each patients' insurance
* Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
* Process repairs under the direct supervision of a licensed Hearing Care Professional
* Prepare bank deposits and submit daily reports to finance
* General sales knowledge for accessories and any patient support
* Process patient orders, receive all orders and verify pick up, input information into system
* Clean and maintain equipment and instruments
* Submit equipment and facility requests
* General office duties, including cleaning
* Manage inventory, order/monitor stock, and submit supply orders as needed
* Assist with event planning and logistics for at least 1 community outreach event per month
Education:
* High School Diploma or equivalent
* Associates degree, preferred
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with patients, physicians, clinical staff
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* EMR/EHR experience a plus
Work Experience:
* 2+ years in a health care environment is preferred
* Previous customer service experience is required
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
$22-23 hourly 28d ago
Insurance & Patient Services Coordinator
Children's Therapy of Woodinville, PLLC
Patient access representative job in Bothell, WA
Job DescriptionBenefits:
Bonus based on performance
Company parties
Dental insurance
Free food & snacks
Health insurance
Paid time off
Vision insurance
Childrens Therapy of Woodinville (CTW)
Childrens Therapy of Woodinville is a pediatric outpatient therapy clinic dedicated to supporting children and families through high-quality, compassionate care. We are seeking a full-time, in-clinic Insurance & Patient Services Coordinator to support our insurance, billing, and front office operations.
This role is ideal for someone who is detail-oriented, calm under pressure, and comfortable communicating with both insurance companies and families.
Key Responsibilities
Insurance & Authorization
Obtain and manage insurance authorizations for therapy services
Communicate directly with insurance companies regarding benefits, coverage, denials, and authorization requirements
Track authorization usage and notify appropriate team members of issues or upcoming expirations
Assist with insurance denials and follow-up as needed
Billing Cycle Support
Support the clinics billing cycle, including posting payments and assisting with account review
Communicate with families regarding insurance coverage, denials, and balances in a clear and professional manner
Accept and post payments when appropriate
Client & Family Communication
Serve as a knowledgeable and calm point of contact for parents regarding insurance-related questions
Communicate efficiently, empathetically, and accurately with families about financial and insurance matters
Front Desk & Administrative Support
Provide front desk coverage during lunches, breaks, and staff time off
Assist with general administrative tasks as needed to support clinic operations
Maintain confidentiality and discretion with all protected health information (PHI)
Required Qualifications
Prior insurance authorization experience (pediatric or outpatient setting required)
Strong customer service and family-facing communication skills
High attention to detail and ability to manage multiple deadlines
Ability to remain calm and professional when working with frustrated parents or insurance representatives
Commitment to confidentiality and HIPAA compliance
Team-oriented mindset and willingness to support front desk operations as needed
Non-clinical role (therapy background not required)
Preferred Qualifications
Billing experience in a healthcare or therapy setting
Experience with electronic medical records (EMR), including PROMPT or similar systems
Familiarity with pediatric therapy insurance processes
Why Join CTW
Supportive, collaborative pediatric clinic environment
Meaningful work supporting children and families
Stable, full-time schedule in a well-established clinic
$42k-54k yearly est. 3d ago
Title & Registration Specialist I
Lithia & Driveway
Patient access representative job in Seattle, WA
Dealership:L0650 Northwest Finance CenterBMW Seattle
BMW Seattle is a part of Lithia & Driveway (NYSE: LAD), the largest automotive retailer in the U.S. We are one of the fastest-growing companies on the Fortune 500 (#124 for 2025). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!
Hiring Now: Title & Registration Specialist
Schedule: Monday - Friday, 8am-5pm
Pay: $23-$27/hr. (DOE)
Location: BMW Seattle (1002 Airport Way S, Seattle, WA 98134)
80 Hours of PTO front loaded on day 1
Great benefits and career opportunities!
Title and Registration Specialist I
The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any Lithia business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.
Responsibilities
Print, review, and analyze inbound purchase of a vehicle's consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Print, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Be comfortable working directly with customers when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
Additional work and tasks as needed
Skills and Qualifications
DMV and/or dealership Titling experience is required for this opening
CDK experience, a plus
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We offer best in class industry benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
$23-27 hourly Auto-Apply 30d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Marysville, WA?
The average patient access representative in Marysville, WA earns between $32,000 and $46,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Marysville, WA