Patient access representative jobs in Massachusetts - 2,878 jobs

A leading Boston-based hospital is seeking a compassionate, detail-oriented Patient Representative to serve as a primary point of contact for patients and families. This role plays a critical part in supporting the patient experience by providing administrative, communication, and coordination support in a fast-paced clinical environment. No prior healthcare experience is required; however, candidates with experience in healthcare, customer service, or patient-facing roles are encouraged to apply. Key Responsibilities Serve as an initial point of contact for patients, families, and visitors Assist with patient check-in, registration, and appointment coordination Respond to patient inquiries in person, by phone, and electronically with professionalism and empathy Maintain accurate patient records and documentation in accordance with hospital policies Verify patient insurance coverage, eligibility, and required authorizations; identify discrepancies and escalate issues as needed in coordination with billing and clinical teams Coordinate with clinical and administrative teams to ensure smooth patient flow Provide clear guidance regarding hospital processes, forms, and next steps Support patient satisfaction initiatives and help resolve basic concerns or issues Ensure compliance with privacy, confidentiality, and HIPAA requirements Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred Must have prior customer service experience and an interest in healthcare Strong interpersonal and communication skills Ability to remain calm and professional in sensitive or high-pressure situations Excellent attention to detail and organizational skills Basic computer proficiency and comfort learning new systems Prior experience in healthcare, medical offices, or patient-facing roles is preferred but not required Ideal Candidate Profile Compassionate and patient-focused Reliable, punctual, and professional Comfortable working in a structured hospital environment Strong problem-solving skills with a service-oriented mindset Open to learning healthcare processes and systems Work Environment & Schedule Monday through Friday Boston neighborhood hospital setting Training period followed by a hybrid schedule with four days onsite per week Collaborative, mission-driven workplace focused on patient care and service excellence What This Role Offers Entry point into a healthcare environment with training provided Opportunity to make a meaningful impact on patient experiences Stable role within a respected Boston healthcare institution Competitive compensation and benefits *Quoted hourly range does not guarantee the hourly offer. Offers will be determined by variables such as years of experience, education level, etc. by the client.** **This job posting is being posted on a clients behalf by an agency. For confidentiality reasons, this is not the original/exact job description. Specific details will be provided to candidates that are invited to interview with the client.**

A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching. #J-18808-Ljbffr

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

About the Company Job Title : Customer Service Representative Worksite : Onsite Duration : 3+ Months About the Role Job Description: Qualifications: Exceptional communication and organizational skills. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. 2+ years of service or relevant experience preferred. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives. Required Skills: Exceptional communication and organizational skills.

Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

The Registrar provides leadership for the management and security of all academic records and registration functions of the College. The Registrar manages the compilation, maintenance and security of permanent academic records of all students; manages the registration of the students of the college, student enrollment and class scheduling; initiates, manages, and monitors the development and implementation of academic information systems; coordinates the reporting of academic information internally and externally; and assures that academic policies are upheld through appropriate records and registration procedures, recommending new or enhanced policies to faculty, and developing and implementing procedures the support the policies. Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer. Responsibilities * Direct, maintain, coordinate and evaluate the development, functionality and application of the academic information system through problem-solving, innovation, research, best practices and decision making to ensure an effective information system. * Initiate and coordinate changes and improvements to academic data processing including managing the implementation of system enhancements (ex. Degree audit and conversions, as applicable) and leading further development of system enhancements such as faculty access to student records, web-based information and end-user reporting tools. * Direct and maintain registration and records policies and procedures and decision-making for developing procedures and coordinating policies including being accountable for assuring compliance with institutional and federal mandates (FERPA) for the handling of academic records for the College. * Consult with College Officers, Deans, and faculty concerning policies and procedures for records and registration operations. * Direct the receipt and recording of grades assigned by faculty; the maintenance of permanent records and preparation and issue of grade reports and transcripts. * Direct enrollment verification and certification; accountable for proper certification of Springfield College graduates. * Accountable for soliciting academic schedule from department chairs/school deans and establishing a schedule that will work for student class registration; plans and directs academic schedule and student registration. * Accountable for student satisfaction with registration procedures and accountable for uniformity of registration and records procedures for all schools of the College. * Establish policy, procedures and directives for registration process, including section requirements and controls. * Provide materials (forms, instructions, etc.) necessary for registration, including maintenance of the registration calendar, files and appropriate system tables. * Prepare and monitor budget for Registrar's Office. * Hire staff, conduct annual performance reviews, make recommendations on staff promotions regarding upgrades or changes. * Direct and manage degree audit, course scheduling and classroom assignments, maintenance of college catalogs and curriculum management. * Accountable for inventory, proper use and upkeep of Springfield College instructional facilities as well as making recommendations for upgrades and changes. Solicit institutional budget requests for classroom technology, furniture and enhancements. * Direct preparation for Commencement relative to diploma ordering, graduation lists, Commencement guide and organizing of ceremony line-up. * Participate in campus committees and meetings. * Contribute to problem-solving and decision-making with faculty, colleagues and senior staff. * Accountable for reporting selected academic data to internal and external constituents, in concert with guidelines of Institutional Research policy. * Prepare or direct the preparation of analytical information on courses, class schedules, degree progress for comparative analysis and process monitoring. * Assist in data preparation with Institutional Research as needed for internal and external reporting. Qualifications Master's degree required with 3-5 years of work related experience. Knowledge, Skills & Abilities * Advanced knowledge of Third party software supporting higher education functions (scheduling, catalog, curriculum, transcript/diploma, etc.). Experience with Ellucian Banner preferred. * Intermediate level of proficiency using Microsoft Office Suite, Google (gmail, docs, calendar), * Ability to develop innovative approaches in applying and developing administrative software systems. * Ability to produce academic data in formats for use by various institutional officers, particularly Institutional Research. * A commitment to effective student/faculty service. * Ability to lead and instruct staff. * Supervisory skills are essential as are strong written, verbal and human relation skills. Occasional evening, holiday, or weekend work required during selected periods (class registration, opening of school, graduation).

The Accessibility Specialist serves students with disabilities to secure access and to facilitate accommodations related to academics, testing, housing, and meal-plan accommodations. The Accessibility Specialist manages the SAS testing process and serves as one of the first points of contact for the Student Accessibility Services office. As part of a team, the Accessibility Specialists serve as a liaison to University Campus Partners and/or support and facilitate the service delivery system for the Student Accessibility Services (SAS). Responsibilities include: Coordinates SAS test management process with precision and attention to detail. Coordinates scheduling of accommodated testing. Supports the accommodated testing operations and proctoring. Coordinates testing locations, including room reservations for group testing rooms and private room testing. The AS serves as a proctor, monitoring the exam room for compliance with exam rules, distributing and collecting exam materials, and assisting with any issues that arise during the exam. Evaluates and interprets disability documentation and reviews student applications to affiliate with the Student Accessibility Services (SAS). Prepares for the initial interview and prepares summary notes as appropriate. Supports SAS database management, including running reports and data entry. The AS will also provide administrative support to the SAS/Professional Staff, including but not limited to inventory management and serving as the first point of contact for incoming students and families. Prepares a case notes summary of findings and recommendations after the interview, inputting these into the case management system database. Maintains confidentiality of records. Purpose: The Accessibility Specialist Accessibility is primarily responsible for supervising student exams both in person and virtually. The AS plays a key role in assisting the office of Student Accessibility Services, students, and faculty, with the process of coordinating exam management and serving as the point of contact for the SAS new student intake process, ensuring all required documentation is managed, reviewed, and placed in the data management systems. The Accessibility Specialist reviews new student documentation for completion, The AS will also provide administrative support to the SAS/Professional Staff, including but not limited to inventory management and assistive technology support. Essential Job Functions: Actively advance a culture of accessibility, inclusivity, disability rights & advocacy throughout the Western New England University community. Communicate effectively and maintain positive, courteous, supportive, and professional working relationships with all levels of contacts. Performs a variety of support duties in the development, implementation, and maintenance of administrative procedures and practices related to supporting the SAS office and students registered with SAS, including but not limited to administrative responsibilities such as processing new student files, answering phone calls, fielding inquiries, and maintaining office technology. Review student disability documentation and registration information to ensure that all files are complete. Schedule accommodated exams. Communicate appropriate proctor scheduling needs. Enforce exam rules and policies per faculty instructions. Enforce exam and SAS policies and procedures such as those regarding items allowed into a test center. Maintain confidentiality and exam security. The proctor is entrusted with confidential information about exam takers and the exam materials. Manage exam distribution and collection: Distribute, collect, and account for exam materials over the course of testing. Supervise, monitor, manage, and provide direct oversight of the exam, from start to finish. Monitor exam takers during the exam to ensure they are not cheating, communicating with others, or engaging in other prohibited activities. Instruct students in accordance with faculty exam guidance to utilize technology as needed. Manages data entry and scans documents for student files. Maintain case files and confidential student records through various databases. Coordinate and implement accommodations related to textbook editing, alternate media, note-taking, and exams. Maintain accurate records (student performance data, clerical responsibilities, etc.) to document accurate student information, reports, and assistive technology services Coordinate Zone and parking accommodations as appropriate. Participate in building program activities as appropriate to facilitate collaboration and ensure adherence to SAS policies and procedures. Participate, as needed, as a member of the SAS team to develop, evaluate, and make recommendations based on individual student needs. Participate in professional growth activities every year, including workshops, in-services, professional reading materials, and/or other available offerings at WNE, AHEAD, PTI, or other sources to increase professional knowledge. Proficiently use technology to communicate, compile reports, and collect data to provide accurate records and communicate with team members, faculty, administration, and WNE. Provide diagnostic services for students referred through the SAS referral process to assess assistive technology needs. Other Functions: Use professional skills for the evaluation, development, implementation, and monitoring of communication programming and assistive technology. Assume responsibility for continued professional growth. Assume other duties and special projects as assigned. Support SAS policy, SAS and governing goals and objectives, and expert understanding of ADA and Section 504. Qualifications Minimum Qualifications: Associate or bachelor's degree required. A minimum of five years of relevant experience in supporting assistive technologies may be substituted for a degree. Minimum Associate's level of education is preferred. Experience with IEP, 504, or college-level accommodation plans is required. Specific skills related to the proficient use of assistive technology systems, computers, and electronic communication devices, as well as the ability to develop, implement, and monitor speech, language, and communication programming and support for individuals and groups, are required. Ability is required to independently problem-solve, schedule daily activities, model good communication, and communicate and work effectively with professional staff, students, and faculty. Ability to work collaboratively with team members, staff, students, faculty, and administration, managing time and schedules efficiently, using specialized equipment effectively, maintaining confidentiality, meeting deadlines and schedules, and making data-driven decisions for meaningful educational activities. Working Environment: To perform the physically demanding job functions, strength and/or endurance for lifting, carrying, pushing, and/or pulling are frequently required. To perform the most physically demanding job functions, the physical capabilities of climbing and balancing are seldom required. However, we may need to climb stairs daily. To perform the most physically demanding job functions, the physical body movement of stooping, kneeling, crouching, and/or crawling is often required. To perform the most physically demanding job functions, the upper extremity physical capabilities of reaching, handling, and/or fine motor dexterity are constantly required. Exposure to temperature extremes is seldom or not present. Exposure to hazardous conditions (e.g., mechanical, cuts, burns, infectious disease, high decibel noise, etc.) is seldom or not present. Frequency of exposure to injury to self and/or others is seldom or not present. This is a part-time, 25-hour per week, in-person, 10-month position, with no availability for remote or hybrid work.

Site: Nantucket Cottage Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. On-site on the island of Nantucket, Full-time, Day shift, Clinic setting Job Summary Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals, and other managed care related issues. The Patient Services Coordinator is responsible for front desk greeting, check in, check out, scheduling patient appointments, diagnostic testing, coordinating referral, authorizations, and managed care related issues. This position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The Patient Services Coordinator is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Patient Services Coordinator will work with colleagues and clinicians in one or a combination of ambulatory settings. Qualifications Required Competencies: Service Excellence Demonstrates a commitment to the NCH/NCMG Mission, Standards of Behaviors, and department service vision. Enthusiastically connects with a diverse population of patients, caregivers, and colleagues. Prioritizes work in alignment with the needs of the patients, family members, caregivers, and colleagues. Ability to maintain a high level of professionalism and handles all situations diplomatically and courteously. Consistently maintains a comfortable, clean, and safe setting. Adheres to department dress policy. Attention to Detail Adheres to assigned schedules to ensure appropriate staffing coverage. Performs all check-in and check-out functions. Receives and responds to internal and external telephone calls from patients, caregivers, coworkers and other departments. Schedules all forms of ambulatory patient appointments. Responsible for collecting patient payments. Communication Demonstrates strong verbal and written skills. Provides accurate information and clear explanations regarding appointment requirements, instructions, policies, and procedures. Adapts communication style to varying customer needs. Employs active listening skills. Collaboration & Teamwork Exhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism, and a commitment to the team. Offers and seeks assistance to and from coworkers that supports the team and ensures that patient needs are not compromised. Provides cross coverage during unexpected and scheduled absences. Participates in department initiatives and contributes to the team's success. Acts as a liaison between key departments, providers, and coworkers. Assists in mentoring new staff as directed. Flexibility & Resilience Demonstrates flexibility and adapts to shifting priorities in response to the needs of patients, caregivers, and colleagues. This includes cross coverage with other ambulatory departments when necessary. Responds to change with a positive attitude and remains open-minded. Demonstrates ability to rebound quickly when confronted with challenging situations. Demonstrates a willingness to learn. General Responsibilities: Has primary responsibility for scheduling and rescheduling patient appointments in accordance with established guidelines. Utilizes wait list to fill cancelled appointments. Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone to include the “MD access line.” Conducts appointment confirmation calls and sends confirmation letters when applicable. Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day and correct demographic and insurance information is in place. Understand HMO, managed care, and other third-party insurers. Function as a patient resource around managed care plans, and insurance and referral issues with the knowledge to perform electronic insurance verification. Understand financial services and self-pay resources, and to provide patients with information as needed. Greets patients and visitors. Performs all patient check-in duties including payment collection, informing patients of anticipated wait times, and collecting and ensuring all necessary paperwork is completed. Provides cross coverage as necessary, including lunch and vacation coverage. Monitors Televox for patient appointment confirmations. Works closely with other Nantucket Cottage Medical Group/Nantucket Cottage Hospital departments to schedule visits. Coordinates interpreter services and patient transportation, as necessary. Prints pre-visit summary and labels at check-in and after visit summary upon check-out with-in the hospital campus. Obtains pertinent new patient information. Schedules ancillary appointments. Responsible for assisting and obtaining appropriate referral information from referral source. Pre-screens incoming referrals according to selection criteria. Coordinates prior authorizations. Coordinates medical documentation, scanning and indexing into the electronic medical record. Effectively navigates Epic, legacy systems, Patient Gateway, and MS Office suite technology systems. May function as a super-user as applicable. Responsible for sorting mail, incoming electronic fax queues and directs correspondence to the appropriate recipient. Monitors and manages Patient Gateway daily. Coordinates clinical and/or physician administrative schedules. Maintains patient confidentiality in compliance with HIPAA guidelines. Perform other duties as assigned. Essential Qualifications, Knowledge, Skills, and Abilities Required for the Position Interpersonal requirements: Must demonstrate strong interpersonal skills and be able to work cooperatively as part of a team and to work independently. Requires strong communication skills and good command of the English language. Must be able to communicate effectively and professionally with internal and external customers. Technical requirements: Proficiency with MS Windows and strong keyboard skills. Demonstrated understanding of managed care and other insurance plans. Knowledge of HIPAA Confidentiality and Privacy Policies. Requires understanding of NCH/NCMG emergency protocols. Scheduling systems knowledge preferred. Knowledge of medical terminology and Epic systems experience desirable. Environmental requirements: Fast paced practice environment handling multiple demands. Exceptional organizational skills and flexibility to manage multiple tasks simultaneously. Must demonstrate acumen for attention to detail. Must be able to exercise appropriate judgment as necessary and strong problem-solving skills. Requires ability to adapt positively to changes related to policies, procedures, regulations, and staffing. Ability to: Ability to tactfully communicate with both internal and external customers. Ability to handle stress and work in emergency situations. Ability to use of fingers and hands to operate all department-related equipment and to perform all job duties. Additionally, must use beeper, telephone, calculator, fax, and other related office equipment. Ability to frequently bend, using back and knees. Ability to stand and walk 40%, sit 60% of the time. Ability to frequently climb, bend, reach, stoop, squat, help lift objects from five to fifty pounds and move patients via wheelchair or stretcher. Ability to present themselves in a professional manner. Ability to work both independently or with a team approach. Demonstrated ability to work effectively and courteously with various groups of patients, staff, and providers. Demonstrated ability to problem solve and functions as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients. Credentials and Experience Required Associate degree in Secretarial Science/Business, or a secretarial training certificate program, preferred. Highschool diploma required. English language proficiency in speaking, reading, writing, and typing is required. Medical experience in a Doctor's office is strongly preferred. Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred. Demonstrates excellent Customer Service skills. Computer skills including MS Office necessary to utilize multiple programs required. Valid driver's license preferred to run errands locally or if delivery of equipment is required. Special Requirements Days, evenings, weekends, and holidays required for this position. Must be available to work in the case of a declared hospital emergency. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 57 Prospect Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $25.85 - $49.08/Hourly Grade SN1S10 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working a varied shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Reporting to the Scheduling Supervisor, the Clinic Scheduling Specialist I is a mission critical position responsible for administrative tasks that occur in the Jimmy Fund Clinic including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. The CSS role is essential to institute operations, simultaneously working with multiple disease centers, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. This position requires the ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Exceptional computer, customer service and problem-solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + This is a hybrid position requiring 2 days per week onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) **Responsibilities:** + Schedules and reschedules appointments for patients in the Jimmy Fund Clinic. + Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children's Hospital. + Coordinates multiple specialty visits at Boston Children's Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care. + Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines + Triages scheduling phone calls for disease group and covering disease groups if applicable. + Serves as a liaison between patient/family/provider. + Possesses a level of independence requiring knowledge of multiple disease specific programs. + Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. + Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority. + Performs other administrative duties and tasks as requested by Manager/Supervisor. + Able to quickly comprehend and implement new concepts or modifications to processes. + Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. + Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. + Participates in training new team members as requested. + May be required to perform other duties as required by the clinical practice support team. **QUALIFICATIONS:** + High school diploma required + A Bachelor's Degree in health administration or related field is strongly preferred **,** and/or a minimum of 1 year of related health care and/or customer service experience. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Ability to function as an integral member of a team + Excellent communication, organizational, time management, and customer service skills + Strong attention to detail + Ability to multi-task and problem solve on the spot + Excellent phone etiquette + Demonstrated ability to carry out complex scheduling as required + Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed + PC proficiency + Ability to work productively in a remote environment + Knowledge of medical terminology preferred At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included. You will work under close supervision to provide support to the administrative operations with the inpatient Perioperative unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilities * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required authorizations to compile patient and staff schedules * Scheduling patients and supporting patients encounter Administrative: * Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services * Processing admissions/discharges * Providing routine clerical support as needed Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies Schedule: per diem: Hours needed coverage (evening shifts (12:00-8:30 PM), weekend shifts on both Saturdays and Sundays (7:00-3:30 PM), and holidays (7:00-3:30 PM). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Site: Nantucket Cottage Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Year round, evening/nights, per diem Job Summary Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals, and other managed care related issues. The Patient Services Coordinator is responsible for front desk greeting, check in, check out, scheduling patient appointments, diagnostic testing, coordinating referral, authorizations, and managed care related issues. This position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The Patient Services Coordinator is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Patient Services Coordinator will work with colleagues and clinicians in one or a combination of ambulatory settings. Qualifications Required Competencies: Service Excellence * Demonstrates a commitment to the NCH/NCMG Mission, Standards of Behaviors, and department service vision. * Enthusiastically connects with a diverse population of patients, caregivers, and colleagues. * Prioritizes work in alignment with the needs of the patients, family members, caregivers, and colleagues. * Ability to maintain a high level of professionalism and handles all situations diplomatically and courteously. * Consistently maintains a comfortable, clean, and safe setting. * Adheres to department dress policy. Attention to Detail * Adheres to assigned schedules to ensure appropriate staffing coverage. * Performs all check-in and check-out functions. * Receives and responds to internal and external telephone calls from patients, caregivers, coworkers and other departments. * Schedules all forms of ambulatory patient appointments. * Responsible for collecting patient payments. Communication * Demonstrates strong verbal and written skills. * Provides accurate information and clear explanations regarding appointment requirements, instructions, policies, and procedures. * Adapts communication style to varying customer needs. * Employs active listening skills. Collaboration & Teamwork * Exhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism, and a commitment to the team. * Offers and seeks assistance to and from coworkers that supports the team and ensures that patient needs are not compromised. * Provides cross coverage during unexpected and scheduled absences. * Participates in department initiatives and contributes to the team's success. * Acts as a liaison between key departments, providers, and coworkers. * Assists in mentoring new staff as directed. Flexibility & Resilience * Demonstrates flexibility and adapts to shifting priorities in response to the needs of patients, caregivers, and colleagues. This includes cross coverage with other ambulatory departments when necessary. * Responds to change with a positive attitude and remains open-minded. * Demonstrates ability to rebound quickly when confronted with challenging situations. * Demonstrates a willingness to learn. General Responsibilities: * Has primary responsibility for scheduling and rescheduling patient appointments in accordance with established guidelines. Utilizes wait list to fill cancelled appointments. * Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone to include the "MD access line." * Conducts appointment confirmation calls and sends confirmation letters when applicable. * Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day and correct demographic and insurance information is in place. * Understand HMO, managed care, and other third-party insurers. Function as a patient resource around managed care plans, and insurance and referral issues with the knowledge to perform electronic insurance verification. Understand financial services and self-pay resources, and to provide patients with information as needed. * Greets patients and visitors. Performs all patient check-in duties including payment collection, informing patients of anticipated wait times, and collecting and ensuring all necessary paperwork is completed. * Provides cross coverage as necessary, including lunch and vacation coverage. * Monitors Televox for patient appointment confirmations. * Works closely with other Nantucket Cottage Medical Group/Nantucket Cottage Hospital departments to schedule visits. * Coordinates interpreter services and patient transportation, as necessary. * Prints pre-visit summary and labels at check-in and after visit summary upon check-out with-in the hospital campus. * Obtains pertinent new patient information. * Schedules ancillary appointments. * Responsible for assisting and obtaining appropriate referral information from referral source. * Pre-screens incoming referrals according to selection criteria. * Coordinates prior authorizations. * Coordinates medical documentation, scanning and indexing into the electronic medical record. * Effectively navigates Epic, legacy systems, Patient Gateway, and MS Office suite technology systems. May function as a super-user as applicable. * Responsible for sorting mail, incoming electronic fax queues and directs correspondence to the appropriate recipient. * Monitors and manages Patient Gateway daily. * Coordinates clinical and/or physician administrative schedules. * Maintains patient confidentiality in compliance with HIPAA guidelines. * Perform other duties as assigned. Essential Qualifications, Knowledge, Skills, and Abilities Required for the Position Interpersonal requirements: * Must demonstrate strong interpersonal skills and be able to work cooperatively as part of a team and to work independently. Requires strong communication skills and good command of the English language. * Must be able to communicate effectively and professionally with internal and external customers. Technical requirements: * Proficiency with MS Windows and strong keyboard skills. Demonstrated understanding of managed care and other insurance plans. Knowledge of HIPAA Confidentiality and Privacy Policies. Requires understanding of NCH/NCMG emergency protocols. Scheduling systems knowledge preferred. Knowledge of medical terminology and Epic systems experience desirable. Environmental requirements: * Fast paced practice environment handling multiple demands. Exceptional organizational skills and flexibility to manage multiple tasks simultaneously. Must demonstrate acumen for attention to detail. Must be able to exercise appropriate judgment as necessary and strong problem-solving skills. Requires ability to adapt positively to changes related to policies, procedures, regulations, and staffing. Ability to: * Ability to tactfully communicate with both internal and external customers. * Ability to handle stress and work in emergency situations. * Ability to use of fingers and hands to operate all department-related equipment and to perform all job duties. Additionally, must use beeper, telephone, calculator, fax, and other related office equipment. * Ability to frequently bend, using back and knees. * Ability to stand and walk 40%, sit 60% of the time. Ability to frequently climb, bend, reach, stoop, squat, help lift objects from five to fifty pounds and move patients via wheelchair or stretcher. * Ability to present themselves in a professional manner. * Ability to work both independently or with a team approach. * Demonstrated ability to work effectively and courteously with various groups of patients, staff, and providers. * Demonstrated ability to problem solve and functions as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients. Credentials and Experience Required * Associate degree in Secretarial Science/Business, or a secretarial training certificate program, preferred. Highschool diploma required. * English language proficiency in speaking, reading, writing, and typing is required. * Medical experience in a Doctor's office is strongly preferred. * Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred. * Demonstrates excellent Customer Service skills. * Computer skills including MS Office necessary to utilize multiple programs required. * Valid driver's license preferred to run errands locally or if delivery of equipment is required. Special Requirements * Days, evenings, weekends, and holidays required for this position. * Must be available to work in the case of a declared hospital emergency. Additional Job Details (if applicable) Physical Requirements * Standing Frequently (34-66%) * Walking Frequently (34-66%) * Sitting Occasionally (3-33%) * Lifting Frequently (34-66%) 35lbs+ (w/assisted device) * Carrying Frequently (34-66%) 20lbs - 35lbs * Pushing Occasionally (3-33%) * Pulling Occasionally (3-33%) * Climbing Rarely (Less than 2%) * Balancing Frequently (34-66%) * Stooping Occasionally (3-33%) * Kneeling Occasionally (3-33%) * Crouching Occasionally (3-33%) * Crawling Rarely (Less than 2%) * Reaching Frequently (34-66%) * Gross Manipulation (Handling) Frequently (34-66%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Onsite Work Location 57 Prospect Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Evening (United States of America) Pay Range $25.85 - $49.08/Hourly Grade SN1S10 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Create Meaningful Patient Experiences as a Patient Representative! Are you passionate about delivering exceptional customer service to patients? Our client is searching for a Patient Representative to join their vibrant, fast-paced team, where you'll play a key role in ensuring a positive and impactful patient experience! Location: Boston, MA, fully onsite Duration: Direct hire! Hours: Monday-Friday 6:00am - 2:30pm Pay: $22/hour Responsibilities: Verify complex appointment sets for patients, ensuring adherence to scheduling guidelines Obtain and enter lab orders from providers, maintaining accuracy and confidentiality Perform front desk check-in functions, including patient identification verification Create orders and import outside images from digital media into Epic Manage patient CDs, ensuring efficient intake Deescalate patient grievances while maintaining high customer service standards Ensure compliance with all organizational policies, including HIPAA regulation Qualifications: Must have at least 2 years of medical administrative experience in a fast-paced setting Bachelor's degree is strongly preferred Exceptional customer service abilities, especially under pressure Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT

State of Location: Massachusetts Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Representative- Part-time (20 hours /week) Attleboro, MA $18-20/hr Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 1+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Woburn Public Schools Registrar and Scheduling Specialist The Registrar and Scheduling Specialist oversees all aspects of student enrollment, academic records management, scheduling, grading, transcripts, and state data reporting. This position ensures the accuracy and integrity of student information in PowerSchool, compliance with DESE and district reporting requirements, and coordination of all school scheduling processes. The Registrar plays a critical role in maintaining accurate academic data, supporting school counselors and administrators, and ensuring smooth scheduling and reporting operations. Report To: Director of School Counseling and WMHS Principal Work Year: 12-month position Work Schedule: 7:00 AM to 3:00 PM (Summer hours may vary at the discretion of the Superintendent of Schools.) Salary: $75,000 - $90,000, depending on qualifications and experience. Prerequisite training and Experience: * Associate or bachelor's degree preferred. * Minimum of three years of experience in student data management, scheduling, or registrar functions (PowerSchool experience required). * Strong understanding of DESE state reporting requirements (SIMS/SCS). * Excellent organizational skills and attention to detail. * Ability to manage multiple priorities under deadlines. * High level of proficiency with data systems, spreadsheets, and student information management. * Strong communication and collaboration skills. * Ability to maintain confidentiality and comply with FERPA regulations. Essential Duties and Responsibilities: Scheduling * Build and maintain the Master Schedule for Woburn Memorial High School in collaboration with the Principal and Director of School Counseling. * Co-chair the Scheduling Team, coordinating meetings, timelines, and communication with department heads, counselors, and administration. * Manage course request collection, section balancing, and scheduling adjustments in PowerSchool. * Oversee schedule changes during the summer and school year to ensure accurate student and teacher schedules. * Coordinate with the Director of School Counseling to ensure counselor assignments and homerooms are aligned with the Master Schedule. * Troubleshoot scheduling conflicts and assist with PowerScheduler setup and rollover processes. Grades, GPA, and Transcripts * Oversee grade reporting cycles, ensuring teachers import grades prior to storing. * Store grades, generate report cards, and post to portals. * Prepare honor rolls and distribute to staff and local media. * Manage GPA and class rank calculations for seniors and juniors; upload results to Naviance and PowerSchool. * Enter historical grades, credit transfers, summer and night school grades, and grade changes as submitted by staff. * Maintain official transcripts and historical academic records for all students. SIMS/SCS and State Reporting * Resolve data errors related to demographics, CRS courses, graduation status, and post-graduation plans. * Complete end-of-year data updates for graduates and non-graduates. * Assist in preparing data for DESE Civil Rights and other required state/federal reports. Records Requests & Verification * Process transcript requests for students, alumni, colleges, and third parties. * Complete verification forms for the Social Security Administration, military, RMV, and courts. * Handle education verification requests. * Maintain an archive of transcripts and cumulative records according to state retention laws. Graduation Data Management * Update PowerSchool with final graduation statuses, MCAS completion, and diploma distinctions. * Collaborate with the School Counseling Administrative Assistant and the Director of School Counseling to finalize honor distinctions. * Generate senior data for diploma ordering, graduation programs, and post-graduation reporting. * Coordinate the destruction of records per the state record retention schedule. * Other duties as assigned by the Director of School Counseling or WMHS Principal Evaluation: * Performance will be evaluated annually by the Director of School Counseling and WMHS Principal in accordance with district policies and procedures. Other Duties: * Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification At the Woburn Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, Woburn Public Schools continues to be an Equal Opportunity Employer and a district member of Mass Partnership for Diversity in Education

The Registration Assistant/Degree Auditor reports to the Registrar and carries primary responsibility to maintain oversight of physical degree audits in accordance with curriculum approvals, graduation applications, researching and verifying student information, processing substitutions/waivers, preparing degree audit materials for review by department chairs and program coordinators, and the reviewing, analyzing and processing information leading to the official conferral of degrees. The Degree Auditor must possess strong technical, organizational, and communication skills while being able to both work independently and collaboratively with institutional stakeholders (Department Chairs, Program Coordinators, the Deans, etc.) to assure accuracy in the completion of a student's degree requirements. Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer. Responsibilities * Oversight of all associated degree audit components. * Create and maintain all degree audit block scribes in DegreeWorks in conjunction with approval of Curriculog proposals. * Support the Registrar with maintenance of all configurations and dashboard properties in DegreeWorks. * Serve as an Administrator approval step reviewer on all Curriculog proposals to ensure clarity and resolution of any issues prior to formal approval. * Collaborate with institutional stakeholders (Registrar, Academic Advising, Department Chairs, and/or Deans) as necessary to review information for clarity. * Process all substitutions/waivers. * Review all Course Substitution and Waiver Request Form submissions at the College regardless of the student's degree level or campus. * Create/edit/remove exceptions in DegreeWorks in accordance with established internal processes. * Communicate updates to the corresponding student, their academic advisor(s), and their Department Chair(s). * Manage initial and follow-up graduation application/audit review processes. * Administer the ********************** account including responding to inquiries, follow-up questions or concerns, and requests from a student to change their graduation application term, diploma name, diploma address, and/or Commencement participation status on their graduation application submission. * Prepare and regularly distribute communications to eligible students about the need to submit a graduation application based on their degree level, program, and credit total. * Maintain master list of graduation application submissions by term. * Conduct initial review of all graduation application submissions immediately after the add/drop deadline for the corresponding term as indicated on the academic calendar. * Conduct several additional reviews of the degree audit for each student who submitted a graduation application several times over the term. * Coordinate with the Assistant Registrar/Student Data Coordinator and other Registrar's Office staff to assure receipt of all required grades and paperwork (change of major/concentration/minors, waivers/substitutions, transfer credit, etc.) * Continually update the graduation application status and graduation status in Banner for each student as their degree audit is reviewed and/or components of their academic record change. * Provide updates to students, their advisor(s), and their Department Chair(s) regarding the status of the student's graduation application and degree audit with additional emphasis on individuals whose outstanding degree requirements are not in-progress on their degree audit. * Support the Registrar regarding Commencement eligibility status checks and updates of identified students. * Oversee communication related to and collection of Petition to March Early Form for otherwise ineligible students who wish to participate at Commencement. * Degree conferral processing. * Conduct a final review of the degree audit for each student who submitted a graduation application beginning on the end of term date as indicated on the academic calendar. * Update the graduation application status, graduation status, and student status in Banner for each student as their degree is conferred. * Update the graduation application term in Banner for each student that submitted a graduation application for the corresponding term that did not receive conferral. * Provide updates to their advisor(s), and their Department Chair(s) regarding the status of the student's conferral and/or graduation application term deferral. * Oversee diploma order process from all conferred degrees, including diploma re-orders. * Coordinate with Registrar's Office staff regarding the updated placement of student file folders once degrees have been conferred. * Assists in supervision of Catalog and Communications Coordinator regarding curriculum issues including problem resolution, forms maintenance, and processing of catalog and administrative system data. * Provides support to the Registrar's Office staff with regards to problem resolution, facilitating and ensuring effective working relationships between staff and interoffice relationships, developing documentation and trainings highlighting procedures and best practices, as well as general guidance as necessary. Qualifications * Associate's or vocational/ technical school degree in Business Management, Computer Science, Education, or Communications required * Bachelor's degree in Business Management, Computer Science, Education, or Communications preferred * Minimum of 1-3 years of work-related experience required Knowledge, Skills & Abilities Administrative Student Data systems, organized, detail oriented, able to communicate (written and verbal) with all levels of the organization, work independently, some training background is beneficial.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions: -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR. -Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. -Provides functional guidance to Office and Practice Assistants. -In conjunction with Supervisor oversees daily activities of practice staff. -May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Additional Job Details (if applicable) Remote Type Hybrid Work Location 52 Second Avenue Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.