Patient access representative jobs in Michigan - 3,380 jobs

This is a full time HYBRID position with benefits, 7:30a-4:00p (Mon-Fri) with an on call rotation a couple of times per month. Interim HealthCare is America's leading provider of home care, hospice and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time. If you're looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner! What you will do: Schedule visits based on staffs availability and openings provided by our clients Communicate staff availability with clients and family members Manage staff members. Communicate with them our needs. Communicate where they can improve on the job or when they get a compliment from a customer. Perform reviews with current staff members. Coordinate performance reviews. Contact clients, family and staff regarding day-to-day changes in scheduling needs. Provide excellent customer service to associates and clients alike. Perform administrative functions, such as: word processing, photocopying, filing, reception/telephone duties, etc. Email and mail schedules to clients and staff. Ensures compliance with all federal, state and local government laws and regulations as well as policies and procedures of Interim HealthCare. Assist with hiring new staff members. Call on references checks for new employees. Answer phones as needed. What we're looking for: Medical/Healthcare scheduling and or recruiting experience (preferred) Home Healthcare or Staffing experience (preferred) Strong technical skills; Proficient in Microsoft Windows and Office suite, scheduling systems, and other healthcare-related software. What we offer: Competitive compensation, benefits, and incentives Weekly Pay A dedication to work/life balance A team work environment Employee Stock Ownership Plan (ESOP). Company contributes shares on your behalf at no cost to you to build extra retirement value just by working here! (eligible after 1yr of 1000 hours worked) #PersonalCare Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. Our Schedulers/Recruiters are the first point of contact for our clients and staff, and use their knowledge of patients needs to match and schedule qualified aides, and other providers, to our clients. Interim Healthcare - West Michigan. , Location: Grand Rapids, MI - 49503

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Hours: Monday -Friday 11AM to 7:30 PM Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs. Responsibilities: Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies Assist clients with policy changes, coverage questions, billing inquiries, and claims support Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards Identify opportunities to enhance coverage or improve client satisfaction through proactive service Collaborate with team members to ensure a seamless customer experience Qualifications: 2+ years of experience in personal insurance customer service Strong interpersonal and communication skills, both written and verbal Excellent organizational and problem-solving abilities Demonstrated commitment to customer satisfaction and relationship building Comfortable using modern technology and insurance management systems Able to manage multiple tasks efficiently and independently Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan. Good luck, we look forward to reviewing your application! Your friends at Axios Professional Recruitment

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

$5,000 Sign-On Bonus Payment Terms: $2,500 paid after 30 days of employment, $2500 paid after 90 days of employment. Join America's most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure * UNLIMITED LEADS, at no cost * Elevated tiered commissions for the first 12 months * Annual Base Pay $28,500 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more Why Choose AAA The Auto Club Group (ACG) * Lead generation of 14+ million members * Access to unlimited walk-in traffic and referrals * Online lead generation * Annual Sales Incentive Trip A DAY IN THE LIFE of a Field Life Agent The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. * Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location. * Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals. * Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.) * Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products. * Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices. * Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities. * Assist Underwriting and Brokerage Departments in satisfying requirements. * Respond to customer inquiries and problems and ensure sound sales practices are used. * Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products. What it's like to work for The Auto Club Group: * Serve our members by making their satisfaction our highest priority * Do what's right by sustaining an open, honest and ethical work environment * Lead in everything we do by offering best-in-class products, benefits and services * ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable WE ARE LOOKING FOR CANDIDATES WHO * Possession of valid State Life Sales licenses * Ability to take and pass LUTC or CLU coursework * Maintain Life and Health licenses required to sell products * Possession of a valid State driver's license * Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Education * High School diploma or equivalent Work Experience * Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products * Experience selling intangible products Successful candidates will possess: * Strong working knowledge of Life Insurance and Annuity products and services * Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience. * Effectively communicate complex information with prospective clients in a clear manner * Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products. * Assessing and reflecting customer insurance requirements consistent with company standards when writing policies * Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products * Ability to build and maintain strong relationships with customers * Prospecting and developing new sales opportunities and meeting production requirements * Ability to work collaboratively with all team members to attain business goals. * Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads * Understands and can articulate to customers the tax and legal impacts the products have on Members * Strong organization, planning, time management and administrative skills * Representing Auto Club Life in a professional and positive manner * Safely operating a motor vehicle to travel to various locations to attend meetings or community events * Proficient writing skills to compose routine correspondence * Working independently with minimal supervision * Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email. Work Environment * Works in a temperature-controlled office environment. * Limited travel required for community events, with exposure to road hazards and temperature extremes Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Compensation: $20.00 - $24.00 The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions. Monday-Friday, 8AM-5PM, fully remote Medical Benefits: Health, Vision, & Dental Retirement: 401K & Pension w/ 4% employer contribution PTO: 15 Days Graham Healthcare Group is hiring a Patient Services Coordinator to join our dynamic team! The Patient Services Coordinator is responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. In addition, the patient services coordinator will accumulate admissions/intake information and communicate with CFSS for possible staffing needs and concerns. This position can work remotely depending on location. Patient Services Coordinator Responsibilities: Works within the HCHB workflow structure as directed Compile the daily schedules of clinical staff. With the direction of the Assistant Clinical Manager, assigns POD clinicians to patients. Assists POD personnel in care coordination of patient/client services. Serves as a liaison between the field staff, patients/clients, and POD personnel. Communicates with CFSS when order approval is holding scheduling Completes all tasks/workflow daily, communicates with ACM regarding any workflow unable to be processed prior to the end of the shift. Process appropriately all visits that have been sent back from clinicians. Weekend rotation as needed Patient Services Coordinator Qualification Requirements: Associate's degree Preferred. At least one (1) year of experience in home health preferred. At least one (1) year of experience in a customer service capacity. Proficient in Microsoft Office suite. Minimum of two years general office experience, with one (1) of those years having been in data entry or word processing functions. Previous Home Health experience preferred About Graham Healthcare Group: As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum. Join the Graham Healthcare Group and enjoy the following benefits: Competitive Pay: With opportunity for advancement Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from. Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered. Generous PTO Packages. Retirement: Save for your future with our company offered 401k plan and pension. Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. Benefits may vary based on your employment status. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. Graham Healthcare Group is an Equal Opportunity Employer

Benefits: 401(k) Dental insurance Free food & snacks Health insurance Paid time off Parental leave Vision insurance Who We Are WRS is a medical device company headquartered in Ann Arbor, MI. We offer world-class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI, and we are looking for a full-time Patient Experience Specialist. We offer a best-in-class benefits package including medical/dental/vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches, and snacks in the office. Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment. What You'll Do: Call patients to coordinate equipment dispensing and provide education on product use. Confidently address patient questions or hesitations, with the ability to upsell and communicate the value of our equipment. Provide thorough troubleshooting support and assist with equipment setup. Deliver timely updates on patient interactions to the sales team and internal staff. Maintain accurate records and ensure compliance with company processes. Treat every patient with patience, kindness, and understanding, delivering excellent service at every step. Ability to learn and work with multiple software systems throughout the day. What You'll Bring Comfortable with patient-facing conversations, including upselling when needed. Technical aptitude to troubleshoot and set up medical devices. Team player with a compassionate, customer-first mindset. High School Diploma (or equivalent); college degree preferred. 1+ year experience in a medical setting preferred. Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day Excellent verbal and written communication skills Flexible work from home options available. Compensation: $42,000.00 - $44,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. WRS is dedicated to getting better, faster, in the field, for our payors, practices, and patients. Payors want better outcomes. HCPs want better tools and service to supplement all they tackle daily. And patients want to get better, faster. So WRS gets you better-from patent-pending products, to PROs in CCT, to professionalism unmatched in our industry. Multi-modal post-op pain management for orthopedic excellence. As a national provider of world-class Cold-Compression Therapy and Point of Care Dispensing, we're solely focused on systems that make patient recovery, and practice management, more efficient and effective. Plus, our mission in multi-modal pain management is to combat the runaway Opioid Epidemic, utilizing the latest therapies, and best practices, to help drive consistently better outcomes for patients.

Access Line Representative Req.# : 26-03 FTE : Full-time, Non-Exempt Unit : UAW Department/Location : Access Services Compensation : $17.24- $22.86. The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). Attractive Benefits Package : Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement |Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more! Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. We are seeking an Access Line Representative. This position provides telephone crisis de-escalation/interventions and direct calls for community partners and individuals seeking help. Duties & Responsibilities Answer a multi-line phone system to assist clients in crisis situations and community needs Document each encounter while in-call Consistently exercise superior customer service skills with team members, individuals being served, and with the community Assist callers in an empathic, professional courteous manner, interacting with empathy, confidence, and professionalism with the public and co-workers Communicate effectively, both verbally and writing Triage calls to determine appropriate level of care Coordinate with EMS or police to complete active rescue as needed. Apply the dynamics of the crisis intervention model and engage in problem solving process Utilize De-escalation techniques, motivational interviewing, collaborative problem-solving skills, crisis interventions and suicide practices and techniques This position is 40 hours a week, Monday through Friday, 8:00 am to 5:00 pm. There is no weekend, on call, or holiday requirements for this position. This assignment is in person at 790 Fuller Ave NE Grand Rapids Michigan 49503. MINIMUM QUALIFICATIONS: High school diploma or equivalent One year experience in a call center and/or customer service-related position Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time Proficient computer skills including Microsoft products such as Word, Teams, and Outlook Experience with identifying and escalating customer issues with empathy and respect Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations Ability to effectively problem solve and resolve conflict Ability to handle volatile, triggering and emotional situations calmly and rationally when the situation presents Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities Ability to adapt to change in product, processes, and last-minute updates with ease PREFERRED QUALIFICATIONS: Experience in a social services not-for-profit agency preferred One year of experience working in a behavioral health field with ability to demonstrate crisis intervention skills Lived experiences with mental illness/developmental disabilities/substance use disorders valued Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the are representative of the knowledge, skill, and/or ability required. For a detailed and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at ************ or *******************. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Access Line Representative Req.# : 26-03 FTE : Full-time, Non-Exempt Unit : UAW Department/Location : Access Services Compensation : $17.24- $22.86. The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). Attractive Benefits Package : Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement |Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more! Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. We are seeking an Access Line Representative. This position provides telephone crisis de-escalation/interventions and direct calls for community partners and individuals seeking help. Duties & Responsibilities Answer a multi-line phone system to assist clients in crisis situations and community needs Document each encounter while in-call Consistently exercise superior customer service skills with team members, individuals being served, and with the community Assist callers in an empathic, professional courteous manner, interacting with empathy, confidence, and professionalism with the public and co-workers Communicate effectively, both verbally and writing Triage calls to determine appropriate level of care Coordinate with EMS or police to complete active rescue as needed. Apply the dynamics of the crisis intervention model and engage in problem solving process Utilize De-escalation techniques, motivational interviewing, collaborative problem-solving skills, crisis interventions and suicide practices and techniques This position is 40 hours a week, Monday through Friday, 8:00 am to 5:00 pm. There is no weekend, on call, or holiday requirements for this position. This assignment is in person at 790 Fuller Ave NE Grand Rapids Michigan 49503. MINIMUM QUALIFICATIONS: High school diploma or equivalent One year experience in a call center and/or customer service-related position Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time Proficient computer skills including Microsoft products such as Word, Teams, and Outlook Experience with identifying and escalating customer issues with empathy and respect Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations Ability to effectively problem solve and resolve conflict Ability to handle volatile, triggering and emotional situations calmly and rationally when the situation presents Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities Ability to adapt to change in product, processes, and last-minute updates with ease PREFERRED QUALIFICATIONS: Experience in a social services not-for-profit agency preferred One year of experience working in a behavioral health field with ability to demonstrate crisis intervention skills Lived experiences with mental illness/developmental disabilities/substance use disorders valued Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the are representative of the knowledge, skill, and/or ability required. For a detailed and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at ************ or *******************. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Description Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Skills: Required Skills & Experience: One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing to be on your feet for long periods and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: EPIC training/experience. Insurance payor systems experience. ICD-10 medical terminology experience. Education: Required Education: High School Diploma. Preferred Education: N/A Required Certification & Licensure: N/A Preferred Certification & Licensure: N/A

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. •Serves as face of the hospital offering exceptional customer service •Completes demographic and financial order entry within the Cerner EHR •Verifies patient identification and scans ID and Insurance cards into EHR •Interviews patients and verifies or updates medical health record at every visit •Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed •Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians •Explains and obtains compliant signatures on registration forms •Answers patients and family wayfinding questions and helps direct as needed •Acts as a preceptor Employment Type: Full time (72 hours every two weeks) Shift: Varied shifts Weekend Requirements: Every third weekend (ED) Wage Range: $16.39-$22.95 Requirements: - High School Diploma/GED or higher education Demographic and Financial Registration: Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system. Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services. Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay. Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians. Explains and obtains compliant signatures on registration forms. Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed. Acts as a preceptor as needed. Compliance: Understands importance to complete processes as educated to maintain compliance in all areas of Patient Access Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice. Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information. Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers. Specific duties as assigned. Emergency Department: Performs bedside registration for Emergency Department patients arriving via Triage. Performs Quick Registration followed by bedside registration for Emergency Department patients arriving via Ambulance. Understands the need to be available at ambulance arrival to create visit promptly. Able to prioritize the order patients are registered based on acuity and chief complaint. Collaborates with ED clinical staff related to appropriate time to enter ED clinical room. Assembles charts/labels/ID band for Emergency visits and obtains compliant signatures on all related documents, including but not limited to Treatment and Payer Consent, Notice of Privacy Practices, Important Message from Medicare, Patient Belongings and Patient Rights. ••• Demonstrates ability to work in the clinical area along with clinical staff during codes, traumas, and other emergency situations. Operator: Acts as phone operator routing all calls from internal and external customers throughout the hospital. Uses critical thinking to prioritize calls. Provides excellent customer service to all callers. Demonstrates ability to quickly respond to all Code events. Conveys calm during a code by remaining aware of tone of voice when paging overhead. Able to perform other duties while simultaneously acting as the operator related to creating and activating visits for other units of the hospital or other reports as assigned. Outpatient Lab, Radiology and Scheduled services: Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in. Identifies when a scheduled patient has been pre-registered. Collaborate with Receptionist and clinical departments to assure good patient flow. Knows when and how to notify clinical areas that patient is ready for service or that patient will be late. Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book. Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance. Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders. Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient. Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement. Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed. Urgent Care: Uses critical thinking to prioritize patient registration based on discharge from the clinical exam. Performs quick registration upon patient arrival at Concierge desk. Performs bedside registration for Urgent Care patients arriving via Triage. Review clinical chart for accident and injury information. Using electronic software identifies patient responsibility and demonstrates sensitivity, compassion, and exemplary customer service when discussing payment. Balances cash box at the start and end of shift and online payment software. Answers all incoming calls. Reviews urgent care charts for administrative accuracy. Actively looks for ways to gain efficiencies, opportunities to enhance compliance, improve processes, and share education Brings areas of concern or suggestions to the attention of management. Actively participates in department meetings. Appropriately suggests topics for discussion. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

Full time. 40 hours/week. Day shift. Monday-Friday, 0730-1600 Perform a variety of specimen collection techniques from patients. Additional duties specific to a location may include: reception, data entry, collection of billing information, specimen processing and client and customer service duties. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Skill Requirements * Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. * Machine: Personal computer. Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures. Working Conditions: Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures. Vision Requirements: Far acuity-ability to see clearly at 20 feet or more; near acuity-ability to see clearly at 20 inches or less; depth perception-ability to judge distance and space relationships; color vision-ability to distinguish and identify different colors. License/Certification/Education: Requires a High School Diploma or equivalent. Meet all state & local requirements for Phlebotomy. Normally requires a Valid Driver's License along with a clean driving record.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek, BHG Bronson Healthcare Group 6901 Portage Road, BLH Bronson LakeView Hospital, BMH Bronson Methodist Hospital, BSH Bronson South Haven Title Patient Access Training Coordinator Primarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates. Acts as a consultant on insurance issues and third party regulations. This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing. Employees providing direct patient care must demonstrate competencies specific to the population served. Bachelor's degree or equivalent combination of education and experience and 2-4 years of hands on training experience required Must obtain CHAA certification and Epic credentialing within 18 months of hire. Registration & Centralized Scheduling Department Specific: Primary source verification can take up to two months after the CHAA exam from NAHAM. Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail. Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP) * Must have experience in identifying staff development needs (trending). * .• EPIC credentialing is preferred * Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary. * Ability to develop and conduct classroom and virtual training sessions. * Ability to develop and perform instructional design documentation. * Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities. This includes point of service collections and presenting to classroom style learning. * This position interfaces regularly with leadership and other departments. * Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals * Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows * Use problem solving skills to work with leadership to improve workflows and support change management within the teams * Strong time management skills and able to work independently and in a fast-paced team environment * Positive customer service must be provided and promoted. Including providing support at the elbow to front line staff * Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner * Ability to motivate and engage staff at all levels * This position requires negotiation skills and must be able to multi-task. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Develops educational approaches to meet learning needs of various levels of intellect and learning styles. Position may interact with employees at different levels of tenure and skill level. * Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff. * Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues. * Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL's, at the elbow support, quizzes, etc. * Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives * Support and participate in trials of workflows from process improvement events * Identifies performance deficiencies and makes training recommendations based on results to leadership team * Develops new and updates current processes in response to changing rules and regulations of third party payers. * Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades * Perform hands on work and educate the teams on common errors • * Develops and administers Patient Access/Revenue Cycle testing materials * Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting * Provides face to face and virtual training. * Performs other duties and job responsibilities as required. Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1210 Registration & Centralized Scheduling (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Patient Access Representative & Switchboard Operator (Casual) Cost Center:603351274 Registration-Acute-IM RegScheduled Weekly Hours:0Employee Type:CasualWork Shift:Variable (United States of America) Job Description: JOB SUMMARY The Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: None EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES Minimum Required: Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.). Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team. Preferred/Optional: Two years' experience in a healthcare setting working in a reception or billing role. Experience with Health Information Management system. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: Certified Health Access Associate (CHAA) desired. JOB SUMMARY The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: None EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES Minimum Required: Windows based computer experience. Excellent communication and interpersonal skills. Ability to handle changing working conditions, deal with large volumes and a variety of tasks. Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving. Ability to prioritize and organize multiple tasks. Preferred/Optional: Previous experience in office setting of one year. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: None AFSCME Job Posting Hours: 6a-6p, 7a-3p, 1p-11p, 3p-11p, 4p-12a , as assigned, including weekend shifts as needed. Shift times and days may vary given the nature of casual positions. Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week Wage Range: $17.11 - $22.52 (Patient Access Rep or Switchboard Operator) Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description Patient Access Representative 26 hours per week Dept: Registration Surgeons Choice Medical Center is a patient centered health care facility and physician owned destination of care focusing on all hand, joint, orthopedic and sports medicine. In 2004, in an ambitious push to bring hospitality back to the hospital, a small group of top Metro-Detroit surgeons decided to create their own surgical hospital; one that provided patients with the best possible care in a small, easy-to-manage environment that truly embraces the best patient experience. We have since become the premier center of choice with 30 surgical beds and 6 operating rooms. Surgeons Choice Medical Center has an exciting opportunity for a Patient Access Representative. An ideal candidate has a passion to serve people to improve their quality of life and empower them on their health journey. Perks for our staff: Competitive hourly pay! NO WEEKENDS, HOLIDAYS OR ON-CALL! Health Safety Measures in place for everyone A diverse & inclusive workforce that embraces communication, caring and courtesy. Positive Onboarding Experience Generous PTO accrual at start of employment. Tuition Reimbursement & Continuing Education opportunities 401k with company match Company Events Community Discounts And more! Schedule: Days Job type: Part Time Role/Position Definition: The Patient Access Representative is responsible for accurately collecting and analyzing all required demographic, insurance, financial and clinical data elements necessary to register patients. Responsible for the provision of routine patient access activity to facilitate efficient operations, expeditious reimbursement and optimal consumer satisfaction and to promote teamwork. Responsible for furthering the mission of Surgeons Choice Medical Center while consistently demonstrating the hospital's core values. Performs his/her duties in accordance with regulatory compliance requirements and the Hospital's Code of Conduct. Qualifications/Position Requirements: Education/Experience: High School Diploma or G.E.D. required. At least two years of medical clerical experience preferred. Office experience in a healthcare setting preferred. Licensure/Certification: BLS certification preferred. Knowledge, Skills and Abilities Proficient reading and writing skills. Proficient in computer usage (i.e. Windows-based operating system, Microsoft Office). Proficiency in the use of general office equipment (i.e. copier, facsimile, telephones). Proficient knowledge of Heath Information Systems. Knowledge of human anatomy and physiology. Strong communication, time management, organization, and customer service skills are necessary to excel in this position. Ability to work in a high-volume environment. Knowledge of managed care and third-party payer benefit designs and reimbursement requirements. Understanding of medical terminology, HIPAA privacy laws. Understanding of CPTs (Current Procedural Terminology). Duties & Responsibilities: Assumes any and all clerical duties and responsibilities, as necessary. Assists in ordering and stocking clerical supplies. Assists in maintaining cost effectiveness by preventing waste of supplies. Develops and maintains a good working rapport with interdepartmental personnel as well as other department areas within the facility. Verifies necessary information (i.e. procedure, patient demographics and insurance coverage) and records in the electronic medical record, (i.e. CPSI). Updating demographic information, as needed. Identifying a source of payment, obtaining sufficient information to permit reimbursement, ensuring the information is complete and accurate and interfacing with insurers and members of the healthcare team. Verifies insurance benefits and/or referral and obtain pre-certification/authorization for diagnostic procedures. Ability to assess the patient's financial status and coverage provisions prior to scheduling procedures and routinely communicates with manager/director regarding collection concerns, questionable coverage and benefits. May be required to do Charge Entry/Audit/Follow-up for all procedures performed at the unit/site. Collect copays and payments on accounts and post payments in EMR. Considers patient rights in performance of job duties and responsibilities. Interacts appropriately with various age groups. Accurately interprets age-specific patient responses to questions and instructions. Considers age-specific patient requirements when responding to emergency situations. Reviews forms for patient signature; obtains forms or signature(s) as required. Provides information to the patient's family in the waiting area according to facility policy. Monitors the reception and waiting areas. Coordinates reception area activities for effective communication throughout the facility. Answers telephone courteously. Receives and relays messages effectively. Contributes to the progress and development of the approved Quality Management Program. Prepares statistical reports as required. Maintains compliance with Surgeons Choice Medical Center's policies, procedures and accrediting bodies. Communicates effectively with patients, visitors, physicians, and co‑workers, with interactions being respectful and courteous. Keeps the office neat and orderly. Adheres to safety policies and procedures in performing job duties and responsibilities. Safety problems are identified and corrective actions taken. Reports on observed or suspected violations, hazards, and noncompliance according to facility policy. Maintains and promotes professional competence through continuing education and other learning experiences. Seeks new learning experiences by accepting challenging opportunities and responsibilities. Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance, as needed. Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and facility requirements. May be required to conduct tours of the facility. Performs all other duties as assigned.

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction. Benefits for our Full Time Team Members: * Comprehensive health, dental, and vision insurance coverage * Paid time off, including vacation, holidays, and sick leave * 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute * Short & Long Disability, and Life Term insurance, complementary of Full Time Employment * Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Duties: * Travel Position * Greets and interacts with patients in a friendly and polite manner * Provides solutions for customers; troubleshoots as needed * Perform data entry through Electronic Medical Record system. * Maintain medical records and patient confidentiality * Perform insurance verification as needed and directed * Answer phone calls in a friendly and helpful manner * Register patients and schedule appointments as directed * Ability to multitask and move between responsibilities in fluid manner * Adheres to departments standards and PolicyStat policies * Other duties as assigned Qualifications: * Able to provide eligibility for employment for any U.S. employer * High school diploma or general education degree (GED) required * Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant customer service experience preferred * Previous experience performing insurance verification is a plus * Ability to maintain a high level of confidentiality and professionalism at all times * Detailed oriented, conscientious and committed to precision in work results * Ability to relate to and work effectively with a wonderfully diverse populace * Exceptional phone and interpersonal skills * Proficiency with computers, preferably strong typing and desktop navigational skills * Ability to multitask and move between responsibilities in fluid manner * Ability to independently problem solve * Great data entry skills * Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards * Friendly, empathetic & respectful * Reliable in work results, timeliness & attendance * Able to work in a fast-paced, and stressful environment while maintaining positive energy * Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance * Committed to contributing to a positive environment, even in rapidly changing circumstances * Is aware of standards and performs in accordance with them Insight is an equal opportunity employer and values workplace diversity!

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check-in processes. This position rotates departments (including but not limited to emergencies, outpatient, labs). Essential Functions Schedules appointments as deemed appropriate by the department and perform patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy. Answer the phones and directs calls in a courteous and efficient manner. Relays information to patients and family members according to and following HIPAA Regulations. Prepares patient liability estimations for both pre-service/scheduled services and walk ins. The ability to prioritize work. Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices. Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machines. Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance. Transport and escort patients via wheelchair as needed Informs patients of delays in appointment times when requested. Call the physician/physician's office/Quest labs when patients arrive without a script or required labs. Qualifications Required High School Diploma or equivalent Preferred 1 year of relevant experience in customer service role or health care industry About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Taylor Hospital - 10000 Telegraph Rd - Taylor Department Name Patient Registration Taylor - Corporate Employment Type Part time Shift Rotating (United States of America) Weekly Scheduled Hours 20 Hours of Work Variable Days Worked Variable Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.