Patient access representative jobs in Millcreek, PA

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! Purpose: Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. Responsibilities: * Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. * Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. * Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. * Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. * Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. * Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. * Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. * Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. * Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. * Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. * Remain current on all departmental policies, procedures, plan benefit designs, and modifications. * Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. * Maintain employee and patient confidentiality at all times. * High School Graduate. * Minimum of one year experience in a Customer Service and / or Call Center Environment Required. * Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence. * Proven success in finding innovative solutions to enhance the patient experience. * Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. * Proficient in Microsoft Office and Excel preferred. * Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. * Must have a desire to help others and portray empathy in all situations. * Demonstrated flexibility and motivation to learn & grow in the role. * Complete and thorough understanding of 'Excellence in Service' requirements. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Green Prosthetics Erie outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform intake and follow-up activities. Work includes: 1) ensuring the patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient's medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance, and prior balances; 5) obtaining and processing of referrals, authorizations, and pre-certifications for patients; and 6) working with patients to ensure the patient's needs are fulfilled and determining insurance benefit coverage for prescribed items. Work requires critical thinking, hearing the patient's needs, meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, and knowledge of medical terminology and the patient intake process. An incumbent follows proper communication channels in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required, offering every patient the highest level of service every time. An incumbent is generally interacting with patients on the phone or at the front desk, interacting with patients directly. Essential Duties: ● Registers and/or checks patients in/out. ● Handles and reconciles payments. ● Continually monitor and reconcile issues prior to patient visit. ● Processes referral orders and/or pre-authorizations. ● Coordinates appointments, answers the phone, and politely talks with patients. ● Responds to patient questions regarding routine billing and insurance matters. ● Coordinates patient instructional/education activities. Qualifications Education/Work Experience: ● One year of customer service work experience is required, and two years is preferred. Healthcare or Call Center experience preferred. Overview Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the area.

JOB SUMMARY: A Sensitive Patient Exam Curriculum Participant (hereafter referred to as "SPEC"), is an individual who will be trained to accurately portray the role of a patient. SPEC's portray the specific situation exactly the same way each time they encounter a student. The SPEC will be expected to deal with sensitive subject matter. The SPEC provides constructive feedback and evaluates the performance of students using standardized measurement tools and participates in training/mentoring entry-level SPECs. The SPEC Program gives medical students the opportunity to practice their clinical skills in a controlled environment. Must be willing to participate in Breast, GYN or Prostate examinations Looking for male and female participants CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: * Responsibilities include providing informative and accurate feedback to students, while acting as a patient during sensitive physical examinations; * Interacts with medical students in a standardized manner during simulated interactive patient history and/or medical examinations; * Permits physical examinations wearing a hospital gown while being observed; * Accurately remembers encounters with students for the purpose of accurately rating student behaviors; * Provides training and mentorship of entry-level SPECs; * Maintains confidentiality of information related to cases, student behaviors, and evaluations; and * Be able to accept other duties needed/assigned for the department needs. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Maintain character and permit examinations that may be performed awkwardly; * Maintain confidentiality of work related information and materials; * Establish and maintain effective working relationships; * Objectively evaluate behaviors, skills, and actions of students during and after a mock exam scenario; * Knowledge of and ability to maintain confidentiality of patient (HIPAA) and student privacy (FERPA); * Compliance with State and Federal Regulations and Safety Protocols (OSHA), at the clinic level; * Effectively using interpersonal and communications skills, including tact and diplomacy; * Willingness to work flexible hours on a scheduled and on-call basis; * Effective communication skills, both written and verbal; * Ability to work effectively under pressure in a fast paced environment; * Excellent skills in accounting, finance and business procedures; * Organizational skills; must be accurate and attentive to detail; * Establish and maintain effective working relationships; * Flexibility to accept other duties needed/assigned for the department needs; * Strong leadership skills and good judgment at the Administrative level; * Be open minded, patient, creative, enthusiastic, understanding and a team player and understand the requirements for an equal opportunity employer; * Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; * Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and * Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS: Education and experience equivalent to: a high school or equivalent degree required. Associate's or Bachelor's degree is preferred especially in field of health science.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Exxpress Tire 2215 Powell Ave. Erie, PA 16505 ************** Job Details: Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working within a team to accomplish sales goals. As a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals. Candidates with prior retail sales/call center experience or automotive experience are not required but are considered a plus. Compensation & Work Schedule: The Customer Service Representative position is hourly and includes variable compensation based on an established annual Gross Profit target. Base Pay: $16.00 - $20.00 / hour based on experience Variable Incentive: Monthly incentive compensation is up to 30% of base pay Normal hours are M-F 8 am - 5 pm. Must be able to work rotating Saturdays (every 4th) Dress: Business Casual Benefits: Health Insurance Dental Insurance 401K Retirement Plan with Company Match Supplemental Benefits (Accident & Critical Illness) Paid Vacations Earned Paid Sick Time Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day) Employee Discount Program off Tires & Automotive Services Responsibilities: Ensuring accuracy and inventory availability for incoming web-based and phone orders Answering incoming phone calls Tracking expected deliveries for dealers Accepting, verifying, and processing cash and credit card payments Continue to grow your knowledge of product and manufacturer' associate dealer programs Assist in communicating program progress to associate dealers Outbound calls to new and existing clients Various misc. tasks as assigned Qualifications: Excellent communication skills both on the phone and in person Great multi-tasking skills Problem-solving skills Independent worker who also contributes to team goals Ability to sit for extended periods Basic understanding of Word, Excel, and PowerPoint Ability to lift up to 50 lbs. Possess a valid driver's license About Us: Exxpress Tire is a wholesale tire distributor with six distribution centers in Buffalo, NY; Rochester, NY; Syracuse, NY; Erie, PA; and Pittsburgh, PA. Exxpress Tire has been in business since 1993 and employs more than 200 team members. Our culture revolves around our people. We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and are committed to the success of our business and their personal career development. *Exxpress Tire participates in the Work Opportunity Tax Credit Program

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors Developing and maintain practice orientation checklists and policies Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts Ensuring billing and documentation compliance for the practice Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities Participating in all medical group training offered by Sound pertinent to role and responsibilities Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System Providing general support for all Sound software applications Establishing and maintaining group norms for the practice team, at direction of medical director Maintaining visual/management boards to support team communications and recognition Training/mentoring practice coordinators, as requested Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention Serving as general administrative liaison to hospital executives and staff regarding hospital needs Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes Ensuring client facing materials are refreshed with Sound current standards Maintaining reports/trackers as requested Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) Knowledge of relevant state and federal healthcare regulations Knowledge of HR information systems and basic HR knowledge Experience: 1-2 years of administrative support experience, preferably in a hospital or healthcare environment 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

Full-time Description Our team in Jamestown, NY is looking for a dedicated Patient Service Representative to join us in providing an outstanding first impression for our patients. Sign-On Bonus Eligible! Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options. We offer an excellent benefit package: Sign-On Bonus Eligible! Work-Life Balance - Monday-Friday schedule - no nights or weekends! Career Advancement - Build your future with our career ladder program PSR Academy - Enhance your skills with specialized training and workshops Comprehensive Benefits - Medical, dental and vision coverage 401(k) with Company Match Generous Time Off Company paid life insurance, options for LTD, Critical Illness, Accident Generous Vacation and Sick time 11 Holidays The Patient Service Representative (PSR) serves as the initial point of contact for patients, providing administrative and customer service support. Handle tasks such as scheduling appointments, managing patient information, processing payments, and ensuring smooth communication between patients and medical staff. PSRs play a crucial role in creating a positive patient experience and maintaining efficient healthcare operations. Responsibilities: Medical receptionist Greet and welcome all patients: Creating a friendly and welcoming environment is paramount, setting the tone for the entire patient visit. This involves greeting patients and visitors in person and over the phone professionally. Announces patients, visitors as needed with sensitivity. Interact with fellow workers in a way that promotes a respectful and cooperative working environment Assists nurses, physicians, and other clinical and/or medical staff l with administrative support Accurately and efficiently respond to tasks received from providers, other office staff, and billing Open and close the patient waiting room Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual Registration and Information Management Register patients using EMR. Coordinates and prepares patient's appointments and itinerary Check insurance eligibility and verification on every patient Collect and scan insurance and other required documents Check report to ensure coverage and proper co-pay collection Confirm insurance eligibility and verification prior to scheduling new patient appointments New patient intake including entry into EMR Verify and update patient demographic and insurance details at each visit. Collect identification and insurance cards, copying or scanning them for the patient's record. Scan other relevant patient information into the Electronic Medical Record (EMR). Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary Retrieves patient records, test results and/or charts from outside sources Prepares paperwork and patient records related to their area of responsibility Financial Responsibilities Collect co-pays and past due balances on patient accounts. Process payments and issue receipts. Handle insurance inquiries and verify insurance eligibility. Appointment Management Optimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, taking messages, and making appointments. Calling and rescheduling cancellations. Monitor's voicemails and returns calls Creates reminder calls Patient Support and Communication Answer patient inquiries, provide general information, and address concerns. Help patients complete medical forms and guiding them on next steps. Ensure patient privacy and confidentiality, following HIPAA regulations. Invites every patient to join the patient portal and includes proper paperwork and education to the patient Patient check-out. Act as a liaison between patients and healthcare providers. Maintain and update patient records. Maintain office inventory and equipment, including ordering supplies. Maintain cleanliness and organization of the reception area. Creates and mails patient letters (no show and 3 call attempt) Provides assistance to patients and family members; refers questions to the appropriate department or individual Maintains, sorts, files, and obtains patient records, files and/or charts Other Responsibilities: Backup for Medical Records Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested Assists other departments with administrative duties, as requested Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed Update HealtheLink, as requested Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops. Performs other related duties as assigned or requested Communication and interpersonal skills Active Listening: Give patients your full attention, maintain eye contact, and demonstrate empathy to make them feel heard and understood. This helps build trust and rapport. Clear and Concise Communication: Avoid medical jargon and use plain language to explain procedures, instructions, and billing information. Use the "teach-back" method to ensure patients understand the information provided. Empathy and Compassion: Recognize and acknowledge patients' emotions and fears, creating a supportive environment where they feel valued. Non-Verbal Communication: Maintain a warm and approachable demeanor through body language, facial expressions, and gestures to put patients at ease. Respect and Cultural Competence: Treat all patients with respect, recognize and value cultural differences, and tailor communication style to meet the needs of diverse patient populations. Patient registration and administration Warm Greeting and Efficient Check-in: Welcome patients with a friendly demeanor and efficiently gather necessary demographic, insurance, and payment information. Offer self-arrival technology options if available. Accurate Data Entry and Management: Ensure patient records, billing details, and medical records are entered and maintained accurately in electronic health record (EHR) systems or other practice management software. Proactive Scheduling and Coordination: Efficiently schedule appointments, coordinate with other departments for ancillary services, and send out reminders to minimize delays and improve patient flow. Insurance Verification and Billing Assistance: Verify insurance coverage and benefits, obtain pre-authorizations when required, and provide clear explanations of financial responsibilities and payment options. Assist patients with billing inquiries and connect them to financial advocacy resources if needed. Maintain Cleanliness and Organization: Ensure the reception area and office environment are tidy and organized to project professionalism and maintain patient confidence. Patient support and engagement Address Patient Inquiries and Concerns Promptly: Respond to questions, concerns, and complaints professionally and efficiently, directing them to the appropriate medical staff if needed. Provide Patient Education and Resources: Inform patients about clinic services, appointment instructions, medication guidelines, and community resources to promote their well-being. Utilize Patient Portals and Technology: Encourage patients to use online portals for appointment scheduling, viewing medical records, and communicating with the practice. Offer telehealth appointments where appropriate to increase patient convenience and access to care. Gather and Address Patient Feedback: Encourage patients to provide feedback through surveys or feedback forms to identify areas for improvement and demonstrate a commitment to continuous quality improvement. Professional development and compliance Ongoing Training and Skill Development: Regularly participate in training and workshops to improve communication skills, empathy, time management, and problem-solving abilities. HIPAA Compliance: Understand and strictly adhere to HIPAA regulations to protect patient privacy and confidentiality, ensuring all patient information is handled securely. Stay Informed: Keep abreast of changes in healthcare regulations, medical terminology, and office procedures to maintain competency in the role. Seek Mentorship: Form relationships with experienced PSRs and supervisors to gain guidance and support for professional growth. Requirements Education/Experience: High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience. Must have one (1) year customer service experience in an office, preferably with patients Successful completion of an accredited medical office assistant education program preferred Must have experience working in Windows and with MS Office software Salary Description $18.00-$20.00/hour

Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Agility Marketing - Great careers start here! Job Description Join our family of talented Call Center Agents and grow with us! Be rewarded for your performance and feel good helping others. Small training classes, one-on-one coaching, and our proven strategy guarantee your success! With flexible work schedules, weekly compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team. Qualifications The ideal candidate is one who appreciates a clean, safe, friendly and fun working environment. At Agility we provide the training to develop our employees to maximize their potential. If you are tired of being unappreciated, look no further than Agility. Your great career starts here! Must be at least 18 years of age equipped with a minimum of a high school diploma and proficient computer skills. Applicants are subject to drug testing, credit and background checks. Additional Information Start a successful career - we're a company that prefers to promotes from within. We're offering forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k). Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Tuition assistance Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

At INEOS Pigments, we value our people's contribution in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career. About the Role In this role, you will manage all the facets of customer relationships to ensure that defined and agreed to customer needs are met. Direct relations between external customers and Commercial, Credit, and Transportation/Warehousing personnel. Manages more complex accounts, which may include export, import, and consignment accounts. Provide guidance to less experienced customer service representatives for complex items. Assures that all activities comply with customs and transportation guidelines aligned with the country of destination. . About You: Relevant BS or BA degree desired or equivalent experience Minimum 2 to 5 years of experience in export customer service function, manufacturing-oriented preferred, with knowledge of customs and shipping documentation requirements. Proficiency in SAP or comparable software system desired Demonstrated ability in detail-oriented functions, with communication and export documentation Demonstrated leadership skills and ability to interact clearly and efficiently with customers, freight forwarders, shippers, and internal business functions. Demonstrated dedication to meeting internal and external customers' expectations while maintaining effective relationships with customers Strong written and verbal communication compete Computer literacy- basic knowledge of MS Office (Word, Excel, and PowerPoint) Ability to work with multi-disciplinary teams and across different locations Specific Job Responsibilities: Processes the most complex customer orders, inquiries, and complaints covering items or products ordered with deep expertise Maintains ongoing relationships with key customers and commercial staff Utilizes knowledge of products, product availability, sales territories, and individual customers to provide a communication link to customers Records and processes orders and inquiries received by fax, telephone, and electronic mail. Provide pricing, availability, and schedule information within established guidelines. Work with freight forwarders to schedule shipments by ocean vessel to meet customer requirements Provides accurate and timely export fillings LC's and customer documentation Provides pricing, availability, and schedule information within the established guidelines. Researches and obtain a resolution of customer issues. Serves as the communications link between customers and sales staff to assure responsiveness Provides guidance and assistance to new and less experienced staff Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence. INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match. EOE M/F/Vet/Disabled Read about "EEO is the Law"

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Additional Information All your information will be kept confidential according to EEO guidelines.

The Appointment Coordinator serves as the first point of contact for service customers and plays a vital role in delivering an exceptional customer experience. This position supports the Service Advisors and Technicians by efficiently managing incoming calls, scheduling appointments, coordinating service outreach, and ensuring consistent communication with customers. This is a developmental role designed to build the skills and experience necessary to advance into a Service Advisor position. Key Responsibilities: Customer Interaction & Appointment Management Answer incoming service calls promptly and professionally. Schedule customer appointments for maintenance, repairs, and recalls. Coordinate and confirm valet pick-up/drop-off appointments as needed. Ensure all appointment details are accurately entered into the scheduling system. Service Communication & Follow-Up Contact customers regarding service recalls, declined maintenance, and overdue follow-ups. Conduct post-service follow-up calls, including customer satisfaction surveys. Provide customers with updates on vehicle status and estimated completion times. Communicate any changes or delays in service in a timely, professional manner. Administrative Support & Coordination Support Service Advisors by preparing repair orders and documentation as needed. Maintain accurate customer and vehicle records in the CRM/DMS. Assist with scheduling shop capacity to maximize efficiency and customer satisfaction. Monitor upcoming appointments to ensure parts and resources are prepared in advance. Customer Experience & Relationship Building Ensure every interaction reflects the dealership's commitment to outstanding customer service. Help resolve customer questions or concerns, escalating issues to Service Advisors or Management when necessary. Act as a liaison between the customer and service team to enhance trust and transparency. Qualifications: High school diploma or equivalent required; associate degree preferred. 1+ year of customer service or call center experience (automotive preferred). Excellent phone etiquette, communication, and organizational skills. Strong computer literacy (experience with CRM and DMS systems a plus). Ability to multitask in a fast-paced environment with high attention to detail. Positive attitude, team player, and eager to learn the Service Advisor role. Benefits: Competitive hourly wage plus performance incentives. Health, dental, and vision insurance. Paid time off and holidays. Ongoing training and career development opportunities. Pathway for advancement to Service Advisor or other roles within the dealership. Schedule: Full-time, including some Saturdays.

University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support the Center for Diabetes and Endocrinology under UPMC HBC. Hours: Monday-Friday, between 8:00 am and 5:00 pm, 8-hour shifts Department Details: This full-time role is a part of a fun, fast-paced office with great staff! Come be a part of our team where we work together, and celebrate our achievements together in our work and personal lives! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: * Provide a warm greeting for all patients * Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference * Collect copayments and any other applicable patient payments at the point of service * Confirm and/or update patient registration information at checkout * Schedule follow-up appointments within the practice at checkout * S chedule or connect patient to resources to schedule for ancillary services at checkout * Help patients navigate the healthcare system by providing clear and understandable instructions. * Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. * Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. * Register patients in Biometrics (fingerprint recognition) program and explain benefits * Promote MyUPMC patient portal and assist patients in registration when applicable * Assist patients in education of financial responsibility and connect them to advocacy resources as needed * Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries * Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations * Appropriately distribute / triage phone calls to other areas and / or clinical providers * Assist with administrative duties in the office including but not limited to scanning of medical records and faxing * Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. * Completion of high school graduate or equivalent is required. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Two years of experience in a medical / billing / fiscal or customer service function is preferred. * Knowledge of medical terminology is preferred. * Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Customer Service Representative Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up selling Taking orders over phone and in person Dealing with customer concerns Greeting customers within 10 seconds Up selling Cash handling Keeping the customer area clean Assisting Pizza Makers with toppings and dough.

The Appointment Coordinator serves as the first point of contact for service customers and plays a vital role in delivering an exceptional customer experience. This position supports the Service Advisors and Technicians by efficiently managing incoming calls, scheduling appointments, coordinating service outreach, and ensuring consistent communication with customers. This is a developmental role designed to build the skills and experience necessary to advance into a Service Advisor position. Key Responsibilities: Customer Interaction & Appointment Management Answer incoming service calls promptly and professionally. Schedule customer appointments for maintenance, repairs, and recalls. Coordinate and confirm valet pick-up/drop-off appointments as needed. Ensure all appointment details are accurately entered into the scheduling system. Service Communication & Follow-Up Contact customers regarding service recalls, declined maintenance, and overdue follow-ups. Conduct post-service follow-up calls, including customer satisfaction surveys. Provide customers with updates on vehicle status and estimated completion times. Communicate any changes or delays in service in a timely, professional manner. Administrative Support & Coordination Support Service Advisors by preparing repair orders and documentation as needed. Maintain accurate customer and vehicle records in the CRM/DMS. Assist with scheduling shop capacity to maximize efficiency and customer satisfaction. Monitor upcoming appointments to ensure parts and resources are prepared in advance. Customer Experience & Relationship Building Ensure every interaction reflects the dealership's commitment to outstanding customer service. Help resolve customer questions or concerns, escalating issues to Service Advisors or Management when necessary. Act as a liaison between the customer and service team to enhance trust and transparency. Qualifications: High school diploma or equivalent required; associate degree preferred. 1+ year of customer service or call center experience (automotive preferred). Excellent phone etiquette, communication, and organizational skills. Strong computer literacy (experience with CRM and DMS systems a plus). Ability to multitask in a fast-paced environment with high attention to detail. Positive attitude, team player, and eager to learn the Service Advisor role. Benefits: Competitive hourly wage plus performance incentives. Health, dental, and vision insurance. Paid time off and holidays. Ongoing training and career development opportunities. Pathway for advancement to Service Advisor or other roles within the dealership. Schedule: Full-time, including some Saturdays.

Are you a medical assistant who loves working with patients and wants to expand your skills in the front office? If so, you might be the perfect fit for our Patient Service Coordinator role! As a Patient Service Coordinator, you will be responsible for greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. You will also assist the providers and clinical staff with patient care, such as taking vital signs, rooming and triaging patients, stocking supplies, and cleaning rooms. This is a great opportunity for medical assistants who want to learn new aspects of the healthcare industry, while still utilizing their patient care skills. You will work in a fast-paced, friendly, and supportive environment, where you can grow your career and make a difference in the lives of our patients. This position is Monday through Friday, daylight hours at our Erie location. No evenings, weekends, or holidays are required! 3 years of direct patient care experience is required for this role. Responsibilities: * Completes vital signs, specimen testing and EKGs as needed. * Organizes daily schedule of patients, greet patients and assigns rooms. * Orders supplies for unit as necessary. * Maintains competency requirements. * Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. * Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. * Participate in interdisciplinary activities such as staff meetings and other committees as assigned. * Other Duties as Assigned. * Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. * Anticipates and responds to meet customer needs. * Respond appropriately to crisis situation as a team member. * Participates in interdisciplinary activities such as staff meetings and other committees as assigned. * Assists in the registration of patients to include verification and confirmation of health insurance coverage. * Immediately report any situation that may impact safety of patients, visitors and staff. * Provides front desk coverage as assigned. * Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. * Account for all customers in the clinic. * Provides lobby/waiting room coordination and supervision. * Serve as liaison between customer and clinic staff. * Collects 100% of copays daily and correctly balances at the end of each day. * Coordinates scheduling to include testing. * Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. * High School graduate or equivalent required. * Minimum of three years of direct patient care and or phlebotomy experience. * Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. * Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. * Possesses excellent organizational skills. Licensure, Certifications, and Clearances: * Medical Assistant or Phlebotomy licensure preferred * CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire * Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran