Patient access representative jobs in Milwaukee, WI

$15/HR Type: Hybrid (3 days onsite per week) Duration: January 2026 - July 2026 Schedule: 7:30 AM-4:00 PM, 8:00 AM-4:30 PM, or 8:30 AM-5:00 PM CST Perks: Benefits, free daily lunch when onsite Job Description: We are seeking a detail-oriented and client-focused professional to join our service team. In this role, you will provide support to clients and field representatives-primarily through call center operations-by resolving issues related to the consumer website and mobile app. These issues may include login, registration, password resets, navigation, and general content questions. You will play a key role in delivering an exceptional client experience by providing efficient, accurate solutions and building strong relationships with both clients and field representatives. Key Responsibilities Assist clients and field representatives with website and mobile app inquiries, including login, registration, password, navigation, and content questions. Deliver a distinctive and efficient client experience while maintaining high service standards. Take ownership of calls, resolve issues effectively, and proactively address potential future concerns to minimize repeat calls. Serve as a trusted advocate for field representatives and collaborate to meet client needs. Educate clients and representatives on website features and self-service capabilities. Build professional relationships to enhance client loyalty and satisfaction. De-escalate service concerns with professionalism and empathy. Meet efficiency and quality standards while handling confidential information appropriately. Manage phone interactions and follow-up casework with accuracy and attention to detail. Work independently and as part of a team to identify process improvements and implement solutions. Research and evaluate possible solutions using available resources. Adhere to strict confidentiality and privacy standards. Embrace change and contribute to a culture of continuous improvement. Demonstrate flexibility in shifting priorities to meet business and client needs. Perform keyboarding and computer tasks accurately and efficiently. About the Team You'll join a team of 25 service professionals dedicated to supporting clients and field representatives through call center operations. The team focuses on resolving issues related to the consumer website and mobile app, ensuring a seamless and positive experience for all users. At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products. We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service. The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position. Key Duties and Job Responsibilities: Provide superior customer service to both internal and external customers via phone and email. Answer high phone call volume to respond to customer requests and provide resolution to customer concerns. Prepare, review, process and accurately enter a high volume of sales orders. Support field sales staff including Regional Managers and Manufacturer's Sales Reps. Administrative support activities, as needed, including issuing product returns and credits and special projects. Provide applicable basic technical support regarding product and application questions. Performs other related duties as assigned. Knowledge, Skills, and Abilities: A strong customer focus and approach with outstanding customer service skills. The ability to multi-task and time management skills in a fast-paced environment. Detail orientation and accuracy in the administration of customer accounts and data. Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry. Interpersonal skills to relate to customers and address their concerns diplomatically. Exceptional follow-up and organizational practices to best serve customers' needs. Education and Work Experienced Desired: Bachelor's degree or equivalent related combination of professional experience and education/training desired. Three years of professional customer service experience in a manufacturing or distribution setting is required GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match. If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role. Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday from 1:30pm-10:00pm; includes 3-4 weekends per year (day shift). ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Patient Access Representative- Call Center The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226 As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Patient Access Rep to join the team at our Wauwatosa location. The Patient Access Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team. Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference. Why join OIW? * Competitive pay * Generous PTO program * Clinic schedule - no work on evenings/weekends * Medical, Dental, Vision, and Life Insurance * 401(k) with company match * Employee Assistance Program (EAP) * Employee discount program Responsibilities: * Answer the call-center phone with professional and kind demeanor * Complete pre-registration and insurance verification and communicate financial responsibility during patient calls * Obtain complete and accurately clinical, demographic, and financial information during the scheduling process * Record and verify all forms and insurance information into the EMR * Maintain patient confidentiality according to HIPAA guidelines * Other duties as assigned Requirements: * GED or equivalent * 2 years of experience working with insurance * 2 years of medical office experience * Exemplary work ethic and attendance * High compassion and kindness needed for working with patients * Strong attention to detail and problem-solving skills * Ability to remain professional in high-volume, fast-paced environment * Excellent verbal and written communication skills * Demonstrate proficiency of Microsoft software products and computer skills * Aprima or other EMR software experience is preferred * Bilingual, Spanish/English is a plus! The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion. Job Type: Full-time Pay: Starts at $18/HR and varies based on experience and education Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person

Job Description Even in the midst of our growth, NIS has upheld the high standards and family values we started with in 1969: ethics, compassion, hard work, passion, optimism, and community altruism. Our commitment has always been and will always be to do the right thing for clients, partners, employees, and the community. Please join our Billing department in our Brookfield, WI office! At NIS, our focus is always on the well-being of clients, associates, employees, and the community. Enjoy a comprehensive benefits package, which includes: Medical, Dental, Vision, and ancillary benefits Company paid Life and Disability insurance 401(k) with a Company Match Participation in a Wellness program Eligibility for Tuition Assistance Paid Time Off Generous holiday calendar with the option for floating holidays to promote work-life balance Join us at our new Brookfield Office Location! This position offers hybrid work options following the training period and with Management approval. Compensation- $45,000 Yearly pay (this is an hourly position which is eligible for OT)+ annual bonus potential Compensation: $45,000 yearly plus annual bonus potential Responsibilities: Process enrollment applications, terminations, and changes accurately and in line with policy limitations, following up for any additional information as needed Review bill reports received to ensure precise calculation of reported lives, volume, and premium paid, and reach out to clients as necessary for monthly reconciliation Validate EE eligibility and coverage/premium data for carriers on received claims Timely and professional response to internal and external customer inquiries via phone calls and emails Strong attention to detail, accuracy, and effective time management skills Qualifications: A college degree or relevant college coursework focused on math/accounting is preferred. Previous experience in an insurance enrollment/premium billing department or knowledge of insurance industry practices is a plus Demonstrated ability to efficiently manage multiple tasks in a fast-paced environment is crucial The role highly values strong critical thinking skills and meticulous attention to detail Proficiency in MS Office applications (such as Word and Excel) and data entry is mandatory, with a willingness to adapt to new software Excellent verbal and written communication skills in English are essential qualifications for this position About Company Please visit our website to learn more about National Insurance Services! National Insurance Services: ***************************

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors. Minimum Job Requirements Education High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Requires 1 year of experience in customer service. Knowledge / Skills / Abilities Exhibits guiding behaviors that reflect Children's values and support our mission and vision. Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team. Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times. Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues. Proficient data entry skills with accuracy and speed Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

**Job Details** Type** Full Time - Union **Travel Percentage** Road Warrior **Care Coordinator - CCS** **Job Title:** Care Coordinator **Department:** CCS **Union or Non-Union:** Union **Exempt or Non-Exempt:** Non-Exempt **Workplace classification:** On-site **Job Purpose:** This is a professional position that is responsible for the care and treatment of mentally ill adults. This Case Manager will develop and implement the treatment plan, which will include the necessary follow-up, case management and intervention as required. **Reporting Relationships** **Reports To** : CCS Clinical Coordinator **Direct Reports** : No direct reports **Essential Job Functions:** _(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)_ + Develop a treatment relationship with a client and formulate treatment plans on his/her caseload that will detail treatment to be provided. + Provide psychosocial rehabilitation, symptom monitoring & management, supportive counseling to clients on caseload, and participate in "team case management". + Monitor client's psychiatric medication regime and compliance as directed by the physician. + Provide crisis intervention and supportive counseling to clients who are in crisis. + Responsible for maintaining treatment-oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives. + Coordinate utilization of various community resources, day programs, and outside health care providers. + Assists clients in financial planning and development of income resources. + Coordinate client access to all entitlement programs and will act as protective payee for client's Social Security benefits when appropriate. + Provide treatment related to education and liaison with client's family. + Assist client in securing adequate housing, prompting, and training for skills necessary to keep housing. + Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client. + Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor. + Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations, applicable local, state, and federal codes. + Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours, and biannual treatment plans. + Attends and participates in staff meetings, in-service training seminars and conferences as required. + Responsible for adhering to agency policies and procedures while carrying out daily responsibilities. + Other job-related duties may be necessary to carry out the responsibilities of the position. + Providing client coverage for other staff members as assigned. + Attendance at community based MC3 Change Agent meetings as delegated. **Qualifications** **Required Education, Experience, Certifications, Licensure and Credentials:** _(Where appropriate, education and/or experience may be substituted)_ **Minimum Required Education:** Bachelor's degree in Social Work, Psychology, Community/Family Counseling required. **Minimum Required Experience:** Minimum of 1 years' working with adults with severe and persistent mental illness. **Required License - Certification - Registration** : Motor vehicle record acceptable to program and/ or contractual requirements. A valid Wisconsin driver's license, and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage". Certification as a functional screener is not required but desired. **Knowledge - Skills - Abilities:** + Must be familiar with MS Office such as Microsoft Word, Teams, and Excel. + Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors. + Effectively communicates and develops good working relationships with co-workers. + Reliability in reporting to work regularly and on time. + Must possess good communication, listening, writing and organizational skills. + Must be able to assist clients with activities of daily living, such as shopping, cleaning, and cooking. + Effectively manages one's own time, priorities, and resources to achieve goals. + Partners with clients to identify and resolve complex or sensitive issues. + Builds and maintains customer satisfaction with the products and services offered by the organization. + Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies. + Diligently attends to details and pursues quality in accomplishing tasks. + Conveys ideas and facts in writing using language the reader will best understand. + Ability to communicate effectively over the telephone, by computer and in person. + Ability to use a personal computer. + Ability to perform well in a fast paced work environment. + Experience with individuals with dual diagnoses is preferred. + Experience with motivational interviewing is preferred. + Access to a personal vehicle. **Physical Requirements, Visual Acuity, and Work Conditions:** **Physical Requirements** : Work is performed largely in the community but may at times include an office environment or other various settings. This position frequently utilizes various office equipment including, but not limited to, a personal computer, multi-line telephone, fax machine, office copier. On occasion must be able to push/pull/lift/move objects weighing at least 20 pounds. Must have the ability to climb at least two flights of stairs. Must be able to safely push a person in a wheelchair on a level floor or on a wheelchair ramp in various weather conditions. Must be able to transfer a person from a wheelchair to the toilet, chair, or van seat/car with use of a gait belt and/or manual or power Hoyer lift. **Visual Acuity** : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. **Working Conditions** : This position may work in a variety of indoor and outdoor work environments which may include, various outdoor weather conditions, loud noises, and fluctuating temperatures and the occasional use of stairs.

About Us We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Essential Job Functions Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff Provide and obtain signatures on required forms and consents Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system Obtain insurance authorizations as required by individual insurance plans where applicable Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion Scan all registration and clinical documentation into the system and maintain all medical records Assist with coordinating the transfer of patients to other hospitals when necessary Respond to medical record requests from patients, physicians and hospitals Maintain cash drawer according to policies Maintain log of all patients, payments received, transfers and hospital admissions Maintain visitor/vendor log Other Job Functions Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff Receive deliveries including mail from various carriers and forward to appropriate departments as needed Notify appropriate contact of any malfunctioning equipment or maintenance needs Attend staff meetings or other company sponsored or mandated meetings as required Assist medical staff as needed Perform additional duties as assigned Basic Qualifications High School Diploma or GED, required 2 years of patient registration and insurance verification experience in a health care setting, preferred Emergency Department registration experience, strongly preferred Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required. Basic understanding of medical terminology Excellent customer service Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred. Position requires fluency in English; written and oral communication Fluency in both English & Spanish is a requirement in the El Paso Market Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date. We can recommend jobs specifically for you! Click here to get started.

The Patient Access Representative is responsible for managing patient appointments, patient information, and payment processing through accurate and timely data entry. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. * Comply with established policies and procedures. * Provide excellent customer service. * Manage appointment schedules to ensure timely patient flow. * Collect mandatory patient information to ensure accurate demographic entry. * Coordinate patient information collection related to Sliding Scale Program. * Verify the needed insurance referral or authorization for services. * Verify insurance eligibility to ensure accurate and timely remittance. * Collect patient payments. * Ensure accurate and timely information exchange with the clinical department. * Balance cash draw to ensure accuracy. * Manage patient communication and correspondence. * Collect data for routine reporting. * Travel as required to attend meetings and seminars. * Accomplish projects as a team member or individual as assigned. * Perform other duties as may be assigned. QUALIFICATIONS: Knowledge of: Basic currency exchange Computer software applications; EPIC, word processing, electronic spreadsheets HIPAA, Medicare/FQHC, Medicaid Medical billing systems; patient/insurance financial management Ability to: Follow through, assume responsibility, and use good judgment. Maintain professionalism under stressful situations. Communicate effectively and diplomatically with patients, external insurance and contracting entities, and facility personnel both orally and in writing. Experience/Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: High School Diploma or GED require MUST HAVE 2 YEARS of Medical Receptionist/ Medical Registration experience. Technical Knowledge: Other Skills: Good oral and written communication. Strong computer literacy Equipment: PC, Laser-jet printers, modem, facsimile machine, computerized voice mail system, and common office machines. Software Knowledge: Windows, MS Office (Word, Excel, Access, PowerPoint), Medical Billing Software PERSONAL CHARACTERISTICS: Possess the ability to establish and maintain professional working relationships with all levels of staff, clients, and the public. Detail-oriented with the ability to work with minimum supervision. Ability to understand and follow verbal and written communication. Willingness to be part of a team unit and cooperate in the accomplishment of departmental goals and objectives. Milwaukee Health Services, Inc. is an equal opportunity employer. Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors. Minimum Job Requirements Education High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Requires 1 year of experience in customer service. Knowledge / Skills / Abilities Exhibits guiding behaviors that reflect Children's values and support our mission and vision. Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team. Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times. Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues. Proficient data entry skills with accuracy and speed Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Schedule Monday-Thursday 0530-1900 Friday 0530-1730 Saturday 0800-1300 Sunday 0900-1200 Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

Job Description Maintains the integrity of the Wraparound Milwaukee-Children's Mental Health Services by enhancing children and families' ability to meet life's challenges and foster resiliency. The purpose of this program is to help the family manage conflicts with youth experiencing mental health challenges and prevent out-of-home placement. Care Coordinators help develop skills for independence, leadership, and confidence as well as empower individuals to take ownership of their lives and achieve their goals. ESSENTIAL FUNCTIONS: Assess needs of children and families by maintaining assigned caseload Assists families in crisis planning to ensure they have the support as needed during challenging situations. Advocates for services for the child and family by representing child's best interest in court, school, and community. Identifies and utilizes local community resources for clients and their families. Coordinates with intra-agency and inter-agency resources the delivery of services and treatment planning. Provides written documentation to include provider notes, the completion of crisis plans, and updated Plan of Cares. Participates in ongoing communication and collaboration with families and team members and other involved parties. Represents agency professionally at court, school, medical, and other community resources. Prepares all documentation according to required time frames. Assists with crisis intervention and response which includes rotating after hours crisis phone as assigned. Adheres to both St. Charles Youth & Family Services policies and procedures and Wraparound Milwaukee -Children's Mental Health Services policies and procedures. Supports the goals of the agency and program mission/vision. Other duties as assigned. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's degree in Education, Human services, or a related field required. Master's degree preferred. One year of experience working in a setting providing mental health services is required. Related volunteer work will be considered. Knowledge base of adolescent and family issues and dynamics. Ability to conduct and coordinate individual, family and group therapy sessions utilizing home, community, and institution based resources/techniques/strategies and interventions for the delivery of home based family services. Ability to prepare formal reports. Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors. Valid Wisconsin driver's license and personal liability insurance. Ability to accurately perform record keeping and documentation entries. Ability to use personal and agency vehicles for work related duties according to the agency's insurance liability standards. WORKING CONDITIONS: General office environment/multiple locations to include community sites and client's homes. Travel approximately 70%, including transportation of youth, using Agency's vehicle(s). Rotation of on-call responsibilities. In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this position. St. Charles Youth & Family Services, Inc. is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title:Schedule & Registration CoordinatorJob Category:Academic StaffEmployment Type:RegularJob Profile:Stu Rcds & Curr Spec II (Inst) Job Duties: The Schedule & Registration Coordinator collaborates with and supports students, faculty, and staff in the development, implementation, and maintenance of student records and curricular services. Key Job Responsibilities: Ensures correct and timely management of student records, course registration, and schedule build within the student information systems Provides direction to students and staff on a variety of academic processes and policies including graduation requirements, academic standing, enrollment, and course change requests Collaborates with students, academic deans, faculty, advisors, and staff to resolve curricular and student record issues Audits and corrects data to ensure accuracy and completeness Implements, interprets, and enforces instructional, professional, and legal standards and regulations related to student, curricular, and academic records Key Job Responsibilities: Serves as an expert in the creation and maintenance of student records and curricular and degree requirement data within the student information system Provides functional support and evaluation of the student information, curricular management, and credit evaluation systems to identify opportunities for business process improvements and makes recommendations to adapt processes and systems to achieve greater efficiency Implements, interprets, and enforces instructional, professional, and legal standards and regulations related to student, curricular, and academic records Participates in systems testing and develops and maintains documentation on business processes Collaborates with academic deans, faculty, advisors, and staff to resolve curricular, student record, and credit evaluation problems. Audits and corrects data to ensure accuracy and completeness Applies knowledge of programs, procedures, and policies to provide expert guidance in student records, curricular management, and credit evaluation functions when complex cases have been escalated by campus stakeholders for resolution Department: Office of the Registrar Compensation: $43,000-$49,000/year depending on qualifications and experience Required Qualifications: Strong organizational and time-management skills. Ability to work effectively with a diverse university community. Attention to Detail and Accuracy: Exceptional accuracy in auditing and processing requests to student records, interpreting curriculum and student record changes, and ensuring schedule submissions changes are programmed appropriately. Preferred Qualifications: Demonstrated understanding of curriculum structures, academic requirements, and university policies related to student records, course and room scheduling, and enrollment/degree verification reporting. Experience working with Peoplesoft Campus Solutions student information system. Education: Bachelor's degree; or in lieu of a degree, proven written and verbal communication skills, critical thinking, reasoning skills, adaptability, and learning agility supported within resume and/or cover letter. How to Apply: TO ENSURE CONSIDERATION: Applications received by Thursday 10/16/2025 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents: Cover letter addressing qualifications and experience Resume (Official Transcripts may be required of finalist) Legal Notices and Important Information Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. (see TC1 - App. 4 and p. 12) Note: Criminal Background Check - The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a “disparate impact” and is not “job-related and consistent with business necessity” in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job. Reasonable Accommodations It is the policy of UW-Parkside to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at ************. Employment opportunities will not be denied because of the need to provide reasonable accommodation for a qualified individual with a disability. Parkside Crime Statistics Report In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available here. Call the UW-Parkside Campus Police Office at ************** for a paper copy of the annual report. Transcript Requirement Please note: Transcriptions will be required upon hire. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

Job Description Patient Advocate Specialist Milwaukee, WI ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program. Assess family dynamics and adapt communication style to effectively meet their needs. Obtain necessary authorizations and documentation from patients/families. Foster trust with patients while maintaining appropriate professional boundaries. Demonstrate cultural competence and empathy when engaging with vulnerable populations. HIPP Enrollment & Case Management Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details). Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions. Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments. Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy. Program Maintenance & Benefit Coordination Clarify how employer-provided health insurance works in coordination with Medicaid. Verify and update ongoing patient eligibility for HIPP to maintain continuity. Assist with resolving insurance-related issues upon request from patients or clients. Technology & Documentation Utilize CRM/case management system to manage referrals and patient records. Upload, scan, and securely transmit required documentation. Record patient interactions meticulously in compliance with privacy and legal standards. Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks. Client & Hospital Relationship Management Represent the organization as the on-site contact at the hospital. Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners. Always uphold the organization's values with ethical integrity and professionalism. Required Qualifications High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management. Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification. Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening. Preferred Qualifications Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field. Training in motivational interviewing, trauma-informed care, or medical billing/coding. Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy. Three to five years' experience in patient-facing roles within a healthcare setting. Full Bilingual proficiency in Spanish is strongly preferred. Core Skills & Competencies Technical Skills-Preferred Proficiency with CRM or case management systems. Knowledge of Medicaid/Medicare eligibility and benefits coordination. Ability to interpret medical billing and insurance documents. Strong compliance-based documentation practices. Interpersonal Skills Active listening and empathetic communication. De-escalation tactics for emotionally distressed patients. Cultural awareness and sensitivity in communication. Collaboration with cross-functional teams, including hospital and internal staff. Key Traits for Success Mission-Driven Advocacy - Consistently puts patient needs first. Ego Resilience - Thrives amid adversity and changing demands. Empathy - Provides compassionate support while ensuring professionalism. Urgency - Balances speed and sensitivity in patient interactions. Detail Orientation - Ensures accuracy and completeness in documentation. Cultural Competence - Demonstrates respect and understanding of diverse experiences. Adaptability - Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.

Department: 30020 AMG Sheboygan - Nurses and MAs Float Pool Status: Full time Benefits Eligible: Yes Hours Per Week: 38 Schedule Details/Additional Information: PSR Floats support all clinics in Sheboygan County (Random Lake, Cedar Grove, Sheboygan, Sheboygan Falls, Plymouth, Howards Grove and Kiel). Qualified candidates must own a car and cell phone. Schedule is 4.5 days per week with a half day off. Half day is different each week based on needs of the clinic. Hours are from 6:30am-6:00pm, No weekends or Holidays. Pay Range $19.45 - $29.20Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: No experience required. Knowledge, Skills & Abilities Required: Excellent customer service skills. Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy. Physical Requirements and Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The care coordinator serves as a patient advocate and point of contact from preadmission throughout the continuum of care. They assist by screening patients, relay recommendation of services and coordinating admission. The coordinator works closely with many other disciplines, including site specific operations, leaders, and medical staff to ensure patients have the highest level of support and care from the initial patient inquiry to successful admission for treatment. Job Duties and Responsibilities: Program Coordination Support patient experience preadmission and throughout the continuum of care. Screening patients Relay recommendations of programs/services to patients/families. Provide program information to patients/families. Coordinate admissions appointment and coordinate completion of paperwork. Assist with patient/family member/guardian inquiries/questions. Perform weekly check-in with patients on the waiting list Confirm insurance verification; collaborate with PFS. Ensure timely follow-up with patients/families. Maintain an open line of communication with patients. Communicate all pertinent information and follow-up to ensure a seamless admission Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient's care. This includes but is not limited to: Inpatient, Outpatient, Residential Admissions and Patient Access departments Providers (Psychiatrists, Psychologists, APNPs, etc.) Outpatient operations Business Development Utilization Review Patient Financial Services Health Information Management Additional Job Description: ducation/Training Requirements: Bachelor's degree preferred. High School diploma required. Two years of customer service and relevant experience required; preferably in a healthcare setting. Experience with computers and demonstrated proficiency with software platforms and EMRs. Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred. Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Status of Employment: Part-Time, Non-Exempt Compensation & Benefits: Expected hiring range $15.00 to $15.50 based on education, experience, and skills. Click here for a quick look at benefits! The purpose of the Registration Clerk is to be responsible for the operations of the front desk which requires significant public contact at the assigned facility. This position is required to adhere to all Waukegan Park District (District) policies and procedures. Essential functions * Receives incoming communications through District communication systems including, but not limited to phone, email, instant messaging, and routes as appropriate. * Answers customer inquiries or directs to appropriate staff as necessary. * Responds to the public and District staff inquiries and needs with promptness and professionalism. * Registers the public in District programs and explains program details. * Works evenings, weekends, and holidays as assigned. * Trains and shares safety and other work-related practices with District employees. * Receives payments for programs and services. * Oversees cash drawer and balance receipts, securing monies and receipts. * Opens and prepares the facility for daily operation in accordance with the facility's checklist. * Secures and closes the facility in accordance with the facility's checklist. * Maintains records and files relating to program registration and other department functions. * Maintains reception, front desk, and lobby areas in a neat and organized manner. * Operates various office equipment including, but not limited to, computers, copy machines, and fax machines. * Assists with program details including, but not limited to, typing, public contact, obtaining computer data, updating bulletin boards, and distribution of promotional material. * Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities. * Reviews daily facility schedule and assists with room setup and take down as needed. * Conducts duties in adherence to all safety requirements. * Assists with recreation programs and special events as required. * Assists staff in the performance of their duties. * Performs other duties and responsibilities assigned by the supervisor to support the department or the District. Qualifications Age * 16 years and older Education: * High school diploma or equivalent (GED) required Experience: * Minimum six months experience preferred Knowledge, Skills and Abilities * Microsoft Office experience in Excel/Word/Outlook * Effective and efficient customer service * Bilingual English and Spanish preferred * Operate job related equipment * Demonstrate initiative and responsibility * Manage workload and hours with minimal direction * Communicate effectively through listening, speaking, writing, and non-verbal cues * Develop positive rapport with interpersonal departments, public, vendors, contractors, media and community groups * Prioritize work efficiently and effectively * Identify problems or challenges and develop and implement solutions * Ability to perform basic mathematical and monetary calculations License/Certification * Valid and unrestricted driver's license, not including vision restrictions for corrective lenses, preferred * First Aid/CPR/AED certification required within one (1) year of hire date Physical, Psychological, Environmental, Cognitive and Safety Considerations The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions Physical Considerations * Required to walk, sit, talk, and hear * Required to use hands and/or fingers, handle, feel or operate objects, tools, or controls; and reach with hands and arms * Required vision abilities for this job: close vision Environmental Considerations * Exposed to moderate noise levels * Occasionally exposed to various weather conditions * Repetitive work (i.e. computer keyboard, writing) Safety Considerations * Use good safety awareness and judgment Residency: Employees are encouraged, but not required, to become residents within the boundaries of the Waukegan Park District. Hours: Shifts Available: Monday-Friday-Weekday: Mid-day 9am-5pm; Saturday & Sunday-Weekend: 7am-7pm Contact: Quin Garbett Recreation Specialist of Field House Operations ************ ************************** Closing Date: Open until filled.

Watertown Regional Medical Center is NOW HIRING for a fulltime Clinical Support Tech to join our Urology Clinic Team! We are now offering a SIGNON BONUS up to $7,500 At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Clinical Support Tech is a vital member of the patient care team, working under the supervision of a Registered Nurse (RN). The Clinical Support Tech provides basic patient care and supports unit operations by performing a combination of clinical and clerical tasks. Duties may include basic care activities, unit secretary responsibilities, and performing 12-lead EKGs. Essential Functions * Provide basic patient care, including vital signs, blood glucose monitoring, intake/output documentation * Assist patients with bathing, grooming, eating, and other daily activities * Report abnormal findings to nursing staff * Maintain clean and orderly patient rooms * Perform clerical duties to support the nursing station * Conduct 12-lead EKGs Knowledge/Skilld/Abilities/Expectations * Ability to lift/move patients and equipment * Knowledge of medical terminology and basic computer use * Strong interpersonal and decision-making skills * Experience with infection control and hospital safety standards Qualifications Education * High school diploma or equivalent (Required) And * Postsecondary completion of CNA, PCT, CMA or EMT program (Required) Licenses/Certifications * Registered, Certified or Licensed in the state of practice as a CNA, PCT, CMA, or EMT (Required) * Basic Life Support (BLS) certification (Required within 90 days of hire) Experience * One year of patient care experience in a hospital setting (Preferred)

Pride Health is hiring a Financial Counsellor to support our client's medical facility based in Wisconsin. This is a 3-month contract with the possibility of an extension, competitive pay and benefits, and a great way to start working with a top-tier healthcare organization. Job Title: Financial Counselor Location: West Bend, WI 53095 Pay Rate- $20/hr. - $23/hr. Duration- 3 month + Possible extension Shift: Monday - Friday (8 AM - 5 PM) Job Duties For patients who are identified as self-pay, claim financial hardship or the inability to pay, initiate timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled. Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, and that account balances that have not been previously secured through insurance verification or other confirmed subsidy sources are addressed promptly. Reviews Financial Counselor work queues on an ongoing basis to ensure payment source has been secured for all discharged self-pay patients when applicable. Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, in accordance with Patient Financial Services policies/procedures. Counsels with patients to guide them through the application and eligibility process with Medicaid offices, Victim of Crime, Insurance Exchange, and other resources available to patients to cover Health services. Assists patients with the Financial Assistance application process according to the protocols outlined in the Health, Community Physicians, and Medical College of Wisconsin Financial Assistance policies. Education High School diploma or equivalent is required. State of Wisconsin and Federal Certified Application Counselor Designation is required or must be obtained within 12 months after hire. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Float Scheduling Specialist to join our team. As a Float Scheduling Specialist, you are responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time position Monday-Friday working all shifts between the hours of 6:30am-10:30pm and traveling to seven centers in our Milwaukee market. Includes 3-4 weekend shifts per year Saturday and/or Sunday from 7:30am - 4:00pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned