Patient access representative jobs in Nashville, TN - 561 jobs

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Benefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Caroline Pistole - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Benefits: 401(k) matching Bonus based on performance Competitive salary Paid time off Parental leave Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chris Woodlee - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Benefits: 401(k) matching Competitive salary Paid time off Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Pay Range: $15-17 Tier 1 Customer Service Representative Schedule: Regular hours are Monday-Friday 8- 4:30 pm Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. What we help them with: Dealer referrals to distributors Provide customers with order information, assistance Product support: Parts and Equipment Transactional: Orders, Claims and Invoicing Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: Answer incoming calls and respond to customers emails Route calls to appropriate resources Document all call information according to standard operating procedures Entering accurate ordering information into a company system. Comfortable working in fast-paced environments Strong time management and organizational skills Proficiency in Microsoft Office Products (Excel, Word) Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: Ability to analyze unlike information and draw conclusions/recommendations Strong verbal, written and inter-personal communication skills Proficiency in MS Office tools High degree of self-motivation to address and improve business needs. Sense of urgency, self-initiative, commitment, and sense of ownership is a must. Superior follow-up and follow-through skills Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. Agents must type 60+ WPM Excellent customer service skills Strong written and oral communication skills Experience in MS Office Familiarity with SAP and Sales Force a plus Typing tests and call center background tests a plus, but not required. Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #ZR

Benefits: License Reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Abe Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

Benefits: Health Benefits stipend 401(k) Bonus based on performance Competitive salary Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brandon Turnbow - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Full-time Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Coordinate and schedule tests and procedures, follow-up appointments as designated by physicians Interact with patients' physicians and other staff both with the Clinic and at outside facilities providing accurate timely and responsive information Ensure efficient telephone communication Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system Notifies the physician regarding patient cancelation or reschedules Requirements Understanding of CPT and ICD-10 coding Knowledge of administrative and clerical procedures experience with an EHR or NextGen is a plus Strong organizational and interpersonal skills Understanding medical terminology Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: CELA - Staff Job Summary: Come join our exciting team and work as a Standardized Patient, where you will be trained to portray a patient, family member, health care team member, etc. Your employment will be for the purpose of training and/or assessing health care professionals (medical students, residents, nurses) related to interviewing, physical examinations, communication, and interpersonal skills. REQUIREMENTS: - High School Diploma or GED - Experience is not required, but relevant experience in a clinical or simulation-education setting is a definite plus. This is a PRN role where you work as needed with no routine, specific schedule. Most of our projects take place Monday-Friday between the hours of 7:00 AM & 6:00 PM. On rare occasions, we may also have available work on a Saturday. . DEPARTMENT SUMMARY: The Center for Experiential Learning & Assessment (CELA) at VUMC consists of three interrelated domains: human simulation using standardized patients, technical simulation utilizing state-of-the-art mannequins, and experiential training using human cadavers. CELA strives for growth, balance and integration into students' clinical experiences with live patients, achieving this by preserving the highest degree of realism within carefully scripted encounters, dynamic scenarios, and progressively complex anatomical lessons. For more information, please visit *********************************** Key Responsibilities: Recall actions and dialogue that may have occurred during an interaction with the trainee. Provide feedback on interactions with trainees. Follow directions in achieving the portrayal of patient. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

NOW HIRING PATIENT SERVICE COORDINATOR - PRN ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment * Bilingual (English/Spanish) BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Pay Scale $19-$21/hr

Schedule: PRN Hours, Monday- Friday Responsibilities: Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Qualifications: High School Diploma/GED is required. Prefer relevant experience in a health care setting. Ability to learn and retain medical coding; ICD-10; CPT coding preferred. Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. Basic proficiency in MS Office (Word, PowerPoint, Excel).

The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Provide excellent customer service to patients, referring physicians, and all callers to the clinic. Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately. Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area. Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits. Verify patient demographics and insurance; obtain referrals and authorizations prior to visits. Schedule and manage appointments for multiple physicians, including internal and external referrals. Track patient movement in the EMR to ensure continuity of care and prevent missed encounters. Prepare the EMR for upcoming provider visits, including importing necessary records and documentation. Ensure proper documentation and follow-up for canceled or missed appointments. Conduct patient check-in and check-out procedures in accordance with clinic policies. Assist patients with registration and engagement through the Patient Portal. Maintain patient records and process medical record requests in compliance with HIPAA guidelines. Electronically scan and import patient-related documents into the EMR. Distribute outbound correspondence, including dictated notes and letters to referring offices. Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution. Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests. Follow standard operating procedures (SOPs) for external follow-ups and documentation. Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers. Maintain confidentiality of patient information and adhere to all organizational policies and procedures. Use internal communication tools (e.g., instant messaging systems) to coordinate with staff. Float or travel to other clinics as needed to support business operations. Perform other related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: EDUCATION & EXPERIENCE: High school graduate or GED is required. Checked off on competencies for registration and scheduling coordinator functions within 90 days. A minimum of 2 years' experience in a professional office with customer service required. Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience preferred or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICIAL REQUIREMENTS: Able to travel to satellite clinics when necessary. Able to lift 25 pounds.

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Admin OHO Job Summary: The shift we are looking to fill is Monday-Friday 12:30 pm-9 pm Patient Services Specialist (PSS) provides customer service, including telephone etiquette, cash management, scheduling of appointments, processes insurance updates and conducts patient check in/out. The PSS is responsible for maintaining a smooth patient flow. They are the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The PSS must be able to always maintain composure and politeness while dealing with patients, and they must also be able to work and interact as part of a team, with the skills to perform multiple tasks simultaneously. . KEY RESPONSIBILITIES: Greet patients and guests upon arrival. Scan the reception area periodically to ensure that each patient is checked in. If uncertain, verify patient's status. Proactively communicate wait times or delays to patients at the time of check-in. Provide updates to patients regarding revised wait times. Maintain an organized work area and professional appearance. Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings. Place caller on hold with permission from caller and for appropriate time frames. Provide complete transfer assistance to all incoming calls when needed. Demonstrate phone service etiquette. Listen to patient and direct call to the appropriate person Schedule patient appointments with providers Follow appropriate steps to forward calls to the answering service at the end of each day Take accurate messages with appropriate detail Confirm patient appointments Pull and prepare patient charts for next-day visits Demonstrate on-stage behavior in all setting viewed by patients or visitors Demonstrate off-stage behavior expected in all settings when representing VIP Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry; Forwards messages to the appropriate recipient in a timely manner following clinical protocol. Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation. Demonstrate ability to identify and proactively assist a patient or visitor. Provide accurate and complete directional assistance independently or using appropriate resources. Schedule, pull, and prepare patient charts for same-day visit. Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review display notes for Referral and Central Registration needs; Accurately determine which account to use for the visit. See Financial Screening Policy regarding payment responsibilities. Collect co-payments. Document in EMR. Provide receipt. Determine if referral is needed from insurance and is in place for the visit. Verify demographic & insurance information via open-ended questions: Name-Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance Information Emergency Contact Information. If insurance has changed, update the registration. Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary. Imprint with correct patient data Release of Information/Assignment of Benefits Clinical Intake Screening or History Forms Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number; Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked. Collect self-pay balances per clinic policy; verify whether patient's account shows a credit balance prior to collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily). Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit. Prepare paper patient charts for storage or consolidation with the main medical record. Respond to patient or other requests for medical record copies. Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards. Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards High School Diploma or GED (or equivalent experience) and 3 years in an office with at least one year in a medical setting Licensure, Certification, and/or Registration (LCR): Physical Requirements/Strengths needed & Physical Demands: Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects. Movement Occasional: Sitting: Remaining in seated position Occasional: Standing: Remaining on one's feet without moving. Occasional: Walking: Moving about on foot. Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. Occasional: Crawling:Moving about on hands and knees or hands and feet. Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees. Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching below shoulders: Extending arms in any direction below shoulders. Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. Occasional: Bimanual Dexterity: Requiring the use of both hands. Sensory Occasional: Communication: Expressing or exchanging written/verbal/electronic information. Occasional: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. Occasional: Smell: Ability to detect and identify odors. Occasional: Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. Environmental Conditions Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an amazing experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are outgoing, customer service and detail-oriented, organized, and are eager to tackle challenges with empathy and creativity. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You are exceptional at managing many tasks You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Admin Cool Springs Job Summary: JOB SUMMARY: Patient Services Specialist (PSS) provides customer service, including telephone etiquette, cash management, scheduling of appointments, processes insurance updates and conducts patient check in/out. The PSS is responsible for maintaining a smooth patient flow. They are the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The PSS must be able to always maintain composure and politeness while dealing with patients, and they must also be able to work and interact as part of a team, with the skills to perform multiple tasks simultaneously. . KEY RESPONSIBILITIES: Greet patients and guests upon arrival. Scan the reception area periodically to ensure that each patient is checked in. If uncertain, verify patient's status. Proactively communicate wait times or delays to patients at the time of check-in. Provide updates to patients regarding revised wait times. Maintain an organized work area and professional appearance. Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings. Place caller on hold with permission from caller and for appropriate time frames. Provide complete transfer assistance to all incoming calls when needed. Demonstrate phone service etiquette. Listen to patient and direct call to the appropriate person Schedule patient appointments with providers Follow appropriate steps to forward calls to the answering service at the end of each day Take accurate messages with appropriate detail Confirm patient appointments Pull and prepare patient charts for next-day visits Demonstrate on-stage behavior in all setting viewed by patients or visitors Demonstrate off-stage behavior expected in all settings when representing VIP Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry; Forwards messages to the appropriate recipient in a timely manner following clinical protocol. Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation. Demonstrate ability to identify and proactively assist a patient or visitor. Provide accurate and complete directional assistance independently or using appropriate resources. Schedule, pull, and prepare patient charts for same-day visit. Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review display notes for Referral and Central Registration needs; Accurately determine which account to use for the visit. See Financial Screening Policy regarding payment responsibilities. Collect co-payments. Document in EMR. Provide receipt. Determine if referral is needed from insurance and is in place for the visit. Verify demographic & insurance information via open-ended questions: Name-Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance Information Emergency Contact Information. If insurance has changed, update the registration. Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary. Imprint with correct patient data Release of Information/Assignment of Benefits Clinical Intake Screening or History Forms Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number; Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked. Collect self-pay balances per clinic policy; verify whether patient's account shows a credit balance prior to collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily). Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit. Prepare paper patient charts for storage or consolidation with the main medical record. Respond to patient or other requests for medical record copies. Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards. Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards High School Diploma or GED (or equivalent experience) and 3 years in an office with at least one year in a medical setting Licensure, Certification, and/or Registration (LCR): Physical Requirements/Strengths needed & Physical Demands: Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects. Movement Occasional: Sitting: Remaining in seated position Occasional: Standing: Remaining on one's feet without moving. Occasional: Walking: Moving about on foot. Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. Occasional: Crawling:Moving about on hands and knees or hands and feet. Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees. Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching below shoulders: Extending arms in any direction below shoulders. Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. Occasional: Bimanual Dexterity: Requiring the use of both hands. Sensory Occasional: Communication: Expressing or exchanging written/verbal/electronic information. Occasional: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. Occasional: Smell: Ability to detect and identify odors. Occasional: Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. Environmental Conditions Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.