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Patient access representative jobs in New Mexico

- 391 jobs
  • Customer Service Representative

    MCI Careers 3.7company rating

    Patient access representative job in Las Cruces, NM

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping others and delivering outstanding service? We're looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: Engage with customers via inbound and outbound calls, providing friendly and professional support. Actively listen to customer concerns and deliver effective, timely resolutions. Use internal systems to manage accounts, process claims, and retrieve information. Identify opportunities to upsell or upgrade products and services. Clearly explain products, services, and processes to customers. Escalate complex issues to the appropriate team when needed. Strive for first-call resolution through strong problem-solving skills. Stay current with training, meetings, and process updates. Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years or older. High school diploma or equivalent. Strong written and verbal communication skills. Ability to type at least 20 WPM. Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Familiarity with Windows operating systems. Dependable and punctual with a strong work ethic. Skilled in troubleshooting, conflict resolution, and follow-up. A customer-first mindset: empathetic, patient, and responsive. Ability to multitask, stay organized, and manage time independently. A team player with a positive attitude and strong interpersonal skills. Comfortable working in a dynamic, fast-changing environment. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $25k-33k yearly est. 5d ago
  • Voter Registration Clerk

    ATA Services Inc. 4.3company rating

    Patient access representative job in Albuquerque, NM

    ATA Services, Inc. is currently seeking to hire a Voter Registration Clerk to work on a temporary assignment with the Bernalillo County Bureau of Elections for the 2025 Regular Local Election. Pay Rate: $16.15 per hour with weekly pay Start Date: SEPTEMBER 8, 2025 End Date: DECEMBER 31, 2025 Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m., hours and days will be extended as needed Location: Downtown Albuquerque Requirements: Must be able to pass a criminal background check and drug test. Employees must be able to work various hours. Job Duties: Filing of all necessary items for proper retention. Providing customer service to constituents in person or by phone. Assist in setup of Voting Convenience Centers. Assist with the canvassing of the election returns. Data entry of voter registration applications, and any necessary data of voter records. Qualifications: Must pass a drug screen and criminal background check. Able to work various hours, including evenings, weekends and overtime as needed. 2+ years of administrative Assistant or Office Clerk experience. High School degree or equivalent. Significant experience with office management and daily operations. Ability to maintain confidentiality. Good practical experience with MS Office. Strong verbal skills, including communicating over the phone. Strong organizational and time-management skills. ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Compensation details: 16.15 Hourly Wage PIa3b0b6c4f1c9-6100
    $16.2 hourly 1d ago
  • Customer Service Representative (Nights)

    MCI Careers 3.7company rating

    Patient access representative job in Las Cruces, NM

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact centers or government-related accounts CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $25k-33k yearly est. 5d ago
  • Assistant Registrar

    Northern New Mexico College 4.4company rating

    Patient access representative job in Espanola, NM

    Compensation: $45,000/annually Compensation Type: Exempt Employment Type: Regular Scheduled Weekly Hours: 40 Grade: E03 Department: Registrar The Assistant Registrar reports directly to the Registrar and works under limited supervision, administers the overall operations of the records office, including areas such as transcript evaluations, management of student records, official and unofficial transcripts, grade petitions, graduation process, commencement ceremony preparation, monitoring academic guidelines, degree audit reporting system, and related matters. Ensures compliance with Family Rights and Privacy Act and all other applicable laws and regulations. Duties & Responsibilities Welcomes and greets visitors in person or on the phone; directs visitors to appropriate departments or sites; provides advice to students, faculty and staff. Evaluates incoming transcripts for transfer credit from institutions of higher education, AP, and CLEP; maintains record transfer credits in Banner (SIS) for equivalences and acceptance by the college; assists advisors with questions regarding transfer of equivalent courses. Processes enrollment verification requests from loan companies; processes employee educational background checks and within the National Student Clearinghouse enrollment reporting system. Assists students, faculty and staff with information maintained by the Registrar's Office, including registration, grade changes, final grades, withdrawals, drops, change of majors, and student status changes. Interviews, selects, trains, schedules and supervises student workers. Runs a variety of reports using ERP (Banner SIS, Banner self-serve) and MS Access queries. Coordinates graduation processes and assists with commencement ceremonies. Reviews petitions to graduate and associated curriculum rules. Including Banner (SIS) to verify students have completed the online graduation application within the correct term. MINIMUM JOB REQUIREMENTS: Associate's Degree; at least 2 years of experience working in a college or university environment with students. OR work experience directly related to the Office of the Registrar in a college/university environment. PREFERRED QUALIFICATIONS: Bachelor's degree; Experience working with Ellucian Banner Student Module; Experience working with New Mexico Higher Education Department and knowledge of the regulations. Strong working knowledge of university/college wide ERP systems; specific knowledge of Banner; document and course management systems is preferred. KNOWLEDGE, SKILLS, and ABILITIES: Knowledge of the policies, curricula, and academic structure of the College. Knowledge of the general format, content and use of college course catalogs. Knowledge and expertise with FERPA. Ability to perform complex tasks and to prioritize multiple projects. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community both orally and in writing. Ability to develop, plan, and implement short- and long-range goals. Ability to plan and implement operational policies and procedures in area of expertise. Knowledge of federal, state, local, and university regulations, guidelines, and standards in the personnel area and ability to interpret and apply these. Knowledge of policies and procedures pertaining to college student admissions, registration, and records. Knowledge and understanding of one or more areas of student enrollment management in a postsecondary institution. Strong consultative and advisory skills. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues, and demonstrated independent decision making experience. Program planning and implementation skills. Ability to guide and train staff and/or students. Strong data and records management skills. Strong administrative and organizational skills. Strong client relations skills. Critical computer skills, knowledge of related software applications, and attention to detail for management of data input and data integrity. Knowledge of customer service standards and procedures and ability to deliver excellent customer service. Ability to analyze and solve problems and to make evaluative judgments. Ability to maintain confidentiality of records and information. Ability to update, maintain, and navigate Banner student module forms with in Banner (SIS) Knowledge of student registration policies, standards and procedures. Ability to make administrative and procedural decisions on sensitive, confidential issues and demonstrated independent decision making experience. Perform related duties as assigned. PHYSICAL DEMANDS: Repetitive hand motions and prolonged use of computer; Must occasionally lift and/or move up to 50 pounds; Sitting for extended periods of time. WORK ENVIRONMENT: Work is normally performed in a typical office environment. Best consideration date: April 16, 2025 APPLICATION PROCEDURE: A complete application must include: 1) a letter of interest, 2) resume, 3) copies of unofficial transcripts conferring required and/or preferred degree, and 4) names, addresses, and phone numbers of (3) three professional references. Application materials should be uploaded to the "Resume Drop Box" of your application. Candidates who are invited for interviews will be required to submit official transcripts. References will be contacted in conjunction with interviews. EEO STATEMENT: NNMC is an equal opportunity employer.
    $45k yearly Auto-Apply 60d+ ago
  • Patient Access Specialist/Representative

    Cibola General Hospital 4.2company rating

    Patient access representative job in New Mexico

    We're seeking a Patient Access Specialist to join our team of compassionate caregivers. Our 25-bed critical access hospital allows our compassionate caregivers to provide excellent patient care in an environment that supports them in their professional growth and development with the latest technologies. Cibola General Hospital is one hour from Albuquerque and close to Santa Fe. Known for its mild year-round climate and outdoor activities, Grants NM offers low property taxes and inexpensive housing costs. Cibola General Hospital provides services in general surgery, 24-hour Emergency care, Intensive Care, Internal Medicine, Obstetrics, Pathology, Pediatric Dentistry, Podiatry, Primary Care and Radiology with X-ray, CT, MRI. We have three operating rooms including a room for scopes. Clinics, Lab services, Pharmacy, Cardiopulmonary, and Rehab, and skilled care beds are provided. POSITION SUMMARY: The Patient Access Representative is responsible for registering patients for any/all services at the hospital and/or clinic. Including tasks such as obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. This role relies heavily on teamwork, including lunch coverage. Additional duties and responsibilities will be assigned, based upon the needs and requirements of the facility and for the care of the patients. MAJOR DUTIES AND RESPONSIBILITIES Handles administrative and clerical functions of registration. Responsible for registering all patients for any services at the hospital and or clinics. Obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. Ensure excellent accuracy in completing registration process. Maintain competency in utilizing hospital registration software and electronic medical records systems. Registers patients in a timely manner. Ensures HIPAA compliance and abides by all Privacy laws and regulations. Provides outstanding customer service experience to all patients. EDUCATION / EXPERIENCE REQUIRED High School diploma or equivalent Proficient in the use of a computer, software programs and other office equipment Proficient in understanding billing and registration processes and terminology Good interpersonal and communication skills Willingness to comply and understanding of Privacy Laws are regulations MISCELLANEOUS Mature individual with good communication skills and ability to work under pressure with good results. Must be able to work closely with the Administrator and his designees. Must be able to maintain matters of a confidential nature and display tact and diplomacy. Must be proficient in Microsoft Word, Excel, and PowerPoint, and the internet. Excellent written and verbal communication skills required. Independent judgment is required to plan, prioritize, and organize diversified workload. Some analytic ability is required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines Hospital Core Values Compassion: We show empathy, respect and dignity in our interactions with patients and others. Accountability: We take responsibility for one s actions, decisions and behaviors to deliver safe care to our patients, along with our professional interactions with others. Respect: We recognize and value each individual s dignity, preferences and unique needs while appreciating ideas, culture, beliefs and experiences. Excellence: We provide evidence based care, programs, services, and an environment that achieves the best outcomes. Benefits We offer a competitive wage, health, dental, vision, critical illness and life insurance benefits, 403(b) retirement plan, $0 generic prescription drugs, tuition reimbursement, student loan forgiveness programs, gym discounts and Home Workout Program. Qualified positions may offer sign on bonuses or relocation. Your recruiter can provide you with additional information on benefits.
    $29k-33k yearly est. 60d+ ago
  • Patient Service Representative

    Allergy Partners 4.1company rating

    Patient access representative job in Albuquerque, NM

    Job Details 39-00-Albuquerque - Albuquerque, NMDescription Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required
    $29k-34k yearly est. 60d+ ago
  • Standardized Patient

    San Juan College 4.0company rating

    Patient access representative job in Farmington, NM

    Compensation: $15.00 per hour, Up to 16 hours per week Compensation Type: Non-Exempt Employment Type: Temporary (Fixed Term) Grade: NE02 What an outstanding opportunity to participate in the School of Health Sciences Simulation Center! If you share our values of: Innovation, Collaboration, Accountability, Respect and Excellence, become a part of our simulation Team. Standardized patient opportunities become available when any of the 7 Health Science programs require Simulations.The Standardized Patient reports directly to the Simulation Center Coordinator. The major responsibility of this position is to portray all the characteristics of a real patient, simulating the signs and symptoms. As a standardized patient you will often be physically examined by students and faculty as part of the medical students learning experience. Willing to be flexible and reliable with scheduling; follow written and verbal instruction; provide constructive feedback to students; be comfortable having repeated physical examination maneuvers performed on self; be willing to be audio and videotaped during simulations; be highly dependable and punctual; Simulate all aspects of scenarios, including history of current problem, affect/behavior and physical findings, in a standardized, accurate, and reliable manner. EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.
    $15 hourly Auto-Apply 60d+ ago
  • Registrar

    Brookline College 3.9company rating

    Patient access representative job in Albuquerque, NM

    Unitek Learning Education Group Corp. (“Unitek Learning”) is a leader in healthcare‐focused workforce development. With over 30 years of experience, Unitek Learning provides customized education programs that bridge the gap between academic preparation and real-world clinical needs. Drawing on its deep roots in nursing education, Unitek Learning helps hospitals and health systems build sustainable talent pipelines by embedding faculty and curriculum directly into hospital settings through its “School in a Box” and integrated workforce solutions. In partnership with hundreds of clinical sites, we upskill incumbent staff, train new clinicians, and enable hospitals to better recruit, retain, and advance nursing talent. Job Description We are looking for a Registrar to join our team in a hybrid position. 3 days on campus and 2 days from home remotely. Purpose of the Position: The Registrar at Unitek Learning supports students throughout their academic journey by managing records, registration, and transcript evaluations. This role ensures compliance with institutional and regulatory policies while enhancing operational efficiency and student experience. The Registrar collaborates with Program Directors, Deans, and Academic Operations to drive retention, registration, and satisfaction. Note: This position may require a flexible schedule, including occasional evenings, Saturdays, and overtime to meet campus needs. Job responsibilities: Evaluate incoming transcripts within 48 business hours using Unitek tools; escalate cases requiring academic judgment. Ensure transcript alignment with course equivalencies across campuses and maintain accurate documentation. Manage student registration processes in line with academic calendars, including scheduling, course loads, faculty assignments, and schedule changes. Coordinate distribution of Nursing course codes prior to class start. Run Satisfactory Academic Progress (SAP); communicate academic standing per policy. Maintain accurate, compliant student records in the student information system (SIS). Partner with campus leadership to process student status changes. Oversee grade entry, changes, and academic recordkeeping. Monitor and correct attendance records in SIS; resolve discrepancies promptly. Collaborate with Tech Support to resolve SIS integration issues affecting student data. Update student personal information and ensure related tech access is maintained. Respond to student inquiries within 24 business hours; prioritize urgent issues. Provide timely support to students, faculty, and staff per service agreements. Process transcript and enrollment verification requests. Verify degree requirements, confer degrees, issue diplomas, and manage academic honors. Audit academic files and ensure data accuracy. Support resolution of student complaints and technical issues. Provide reports, feedback, and analysis to support campus operations. Collaborate with regional and campus leadership to standardize registrar practices. Implement campus-wide initiatives related to registration and records. Perform other duties as assigned. Key Indicators of Success: Delivers exceptional student service by meeting registrar KPIs and SLAs, executing registration procedures effectively, and ensuring compliance with FERPA and Unitek Learning policies. Qualifications Minimum of 2-3 years' experience in educational administration or in related field College degree preferred A positive attitude and ability to plan and adapt to change Ability to collaborate effectively with college departments and cross-functional teams Competence in basic Windows operation system commands, practices, and procedures Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, preferably, experience with contact databases, i.e., MSCRM preferred Ability to type at least 55 WPM Effective written and oral communication skills with individuals of diverse socio-economic and multi-cultural backgrounds Ability to work independently, without constant supervision Must possess superb people and presentation skills Must have the ability to adapt quickly, be an effective team player, and have excellent multi-tasking skills Excellent attention to detail Additional Information We Offer: Medical, Dental and Vision starting the 1st of the month following 30 days of employment 2 Weeks' starting Vacation per year. Increasing based on years of service with company 12 paid Holidays and 2 Floating Holiday Company Paid Life Insurance at 1x's your annual salary Leadership development and training for career advancement Tuition assistance and Forgiveness for you and your family up to 100% depending on program
    $28k-33k yearly est. 14d ago
  • Patient Experience Specialist

    Allevio Care, LLC

    Patient access representative job in Santa Fe, NM

    Job Description About Allevio At Allevio, we're on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions-like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients. We know running a medical practice comes with unique challenges, and that's why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you'll join a team that's passionate about helping clinics thrive-today and for the long haul. Position Overview This position will be supporting both of our Santa Fe locations. Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company's vision and values. Key Responsibilities Always exhibits professional behavior. Smiles and helps patients feel comfortable. Provides a great patient experience. Welcome and check in patients. Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail. Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log). Confirming and entering patients' demographics and insurance information. Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary. Check patients out, make return appointments, and collect payment for any services or products received. Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable. Work as a team and provide overall support for the physicians and other office staff. Requirements & Qualifications Must be proficient in Spanish. One year or more of medical front office experience. Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients. Demonstrated attention to detail. Ability to work quickly with high accuracy. Friendly and welcoming demeanor. Ability to collect money due from patients. Understanding of ICD 10 and CPT coding and modifiers. Ability to communicate clearly by telephone, in writing and in person. Willingness to take on any task assigned. Dedication to integrity, accountability and respect. What You'll Bring Strong collaboration skills with the ability to work effectively across teams and functions Proven initiative and a proactive mindset- you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit. A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture Benefits & Perks Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Equal Opportunity Employer Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
    $29k-37k yearly est. 27d ago
  • Patient Access Representative

    Gila Regional Medical Center 3.6company rating

    Patient access representative job in Silver City, NM

    Full-time Description The Patient Access (PA) representative is responsible for greeting and registration of patients that enter the Gila Regional Medical Center (GRMC). The PA representative is responsible for gathering the correct demographic information, necessary billing information, and distributing the required regulatory information for all patients seeking treatment or testing in all departments. S/he registers patients, verifies insurance, seeks authorizations when needed, and operates the central phone and alarm systems. Also expected to perform a number of clerical duties to assist the other departments in the day to day operations of GRMC. Ability to perform said duties in a responsible and professional manner utilizing individual knowledge and skills as well as the knowledge of hospital and departmental policies and procedures. All duties must be performed in compliance with approved standards of care and practice as defined by GRMC. ESSENTIAL FUNCTIONS Registers patients in a precise, accurate, timely and courteous manner, maintaining 95% data entry accuracy. Updates patient demographics Verifies eligibility of insurance and obtains prior authorizations when required Processes paperwork, ensuring complete and accurate documentation Collects copayments and deductibles, and offers discounts for SP/GCHP according to hospital policy Answers phones and transfers calls Operates the central alarm system Maintains strict standards of confidentiality as required by HIPAA standards Provides front-line customer services; meets and greets visitors and directs patients through hospital areas Processes orders, such as transfers and discharges, from the floor as directed Communicates with other departments, such as Radiology, regarding pending authorizations, rescheduling, and denials Participates in staff meeting and in-service programs Participates in department on-call program as assigned Operates the switchboard and intercom to relay incoming, outgoing and interoffice calls and messages. Furnishes information/ phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate hospital personnel. Additional duties as assigned Requirements EDUCATION & TRAINING REQUIREMENTS Minimum High School Diploma or GED 1 - 2 years college preferred WORK EXPERIENCE REQUIREMENTS Customer service experience required, with insurance billing preferred Familiar with medical terminology Basic computer skills Familiar with and/or able to use Microsoft Outlook Bilingual in Spanish preferred Note: Job description available upon request.**All required documents must be presented at time of hire.**EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.GRMC is an Equal Opportunity Employer
    $30k-34k yearly est. 60d+ ago
  • Patient Access Representative

    Cottonwood Springs

    Patient access representative job in Las Cruces, NM

    Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department. Essential Functions Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner. Distributes and explains forms, documents, and educational handouts to patients and families. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate. Communicates professionally in-person and by phone; provides clear instructions and excellent customer service. Protects patient privacy and confidentiality in all registration activities. Participates in performance improvement and required education. Works alternate shifts/areas as needed to support department operations. Performs other duties as assigned. Additional Information Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare. Knowledge, Skills & Abilities Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.
    $29k-37k yearly est. Auto-Apply 2d ago
  • General Surgery Locums need in New Mexico

    Locums Choice

    Patient access representative job in Santa Fe, NM

    Locums Choice seeks a General Surgeon for coverage in New Mexico. Candidates must be Board Certified. Upper and Lower endoscopies required 24‐hour call shifts available Call for ER/Trauma, Level III Trauma facility Open Dates: Jan 23 Feb 2 Feb 12 Mar 2 Possibility for ongoing coverage Emergency privileges available Why Choose Locums Choice Superior true occurrence malpractice coverage (rated A+) In‐house credentialing team to assist with all privileging & licensure Complimentary travel and lodging with a team at your service 24/7 Competitive pay via direct deposit NALTO Member To learn more about this and other positions, contact Heather Kelly at ************** or ******************************. Locums Choice helps healthcare organizations fill critical staffing gaps and deliver high quality patient care. Providers choose Locums Choice for superior protection with occurrence malpractice insurance and outstanding customer service. For more information, visit us on the web at ********************* RequiredPreferredJob Industries Other
    $27k-35k yearly est. 7d ago
  • Registrar

    Pojoaque Valley School District

    Patient access representative job in Santa Fe, NM

    Job Title: Elementary School Registrar/Secretary FLSA Status: NON-EXEMPT Salary Range: $32,160-$36,180 (201 work days) Minimum Qualifications: High School diploma or GED; Experience as a secretary or equivalent work desirable. Knowledge of basic office procedures. Demonstrated knowledge of purchasing procedures. Demonstrated knowledge and skill of computer function and operation. Ability to speak Spanish desirable. Skills/Aptitudes: Good organizational ability; good written and oral communication skills; ability to maintain high level of professionalism and confidentiality regarding students, staff, parents, and school matters. Essential Job Responsibilities of Elementary School Secretary: * Works cooperatively with colleagues, supervisors, and administrators. * Demonstrates ethical behavior. * Follows district policies and administrative rules and regulations. * Follows District Code of Conduct policies. * Maintains behavior appropriate to performing and accomplishing assigned duties. * Maintains a suitable personal appearance as it relates to position. * Knows what to do successfully to complete assigned work. * Performs tasks to include, but not limited to: typing, filing, receiving, placing and routing phone calls, photo copying and correspondence. * Enrolls or withdraws students as per site and district policy. * Maintains student attendance records as per district policy. * Maintains student records, updates student information, post grades, etc. * Completes and forwards all school reports. * Distributes and collects all required district, state, federal forms and routes as necessary. * Receives and sends student cumulative folders as necessary. * Reports and assists with fire drills. Collects fire drill reports from staff for Principal report. * Maintains accurate and timely records. * Assists with all school events to include Open House, Parent Nights, Carnival, fundraiser sales, etc. * Runs errands related to school efficiency and functions. * Provides coverage in classrooms on an emergency basis. * Tends to injuries/illnesses in the absence of school nurse until the nurse can take over. * Student Enrollment: * Process student registrations and withdrawals. * Verify enrollment documentation, including proof of residency and health records. * Maintain an organized and efficient enrollment system. * Record Maintenance: * Maintain accurate and up-to-date student records, including academic, health, and disciplinary information. * Ensure compliance with district policies and legal requirements regarding student records. * Manage and archive student files according to established guidelines. * Data Management: * Utilize student information systems to input and update student data. * Generate reports related to enrollment, attendance, and student demographics as needed. * Assist in the preparation of state and federal reporting. * Communication: * Serve as the primary point of contact for parents and guardians regarding enrollment questions and procedures. * Collaborate with teachers, counselors, and administrative staff to support student needs. * Provide information to students and families about school policies and procedures. * Compliance and Auditing: * Assist with audits related to enrollment and student records. * Ensure adherence to local, state, and federal guidelines regarding student privacy and data protection. * Administrative Support: * Assist with scheduling and coordinating school events related to registration and enrollment. * Provide support for special programs, including transfer requests and program changes. * Performs other job duties as assigned. Supervisor and Reviewers: Principal
    $32.2k-36.2k yearly 43d ago
  • Assistant Registrar

    Santa Fe Community College 3.8company rating

    Patient access representative job in Santa Fe, NM

    Compensation: $57,540 - $65,299 Compensation Type: Salary Employment Type: Regular FLSA: Exempt Scheduled Weekly Hours: 40 The Assistant Registrar oversees staff in the daily operations of the Registrar's Office, ensuring compliance with federal and state regulations, college policies, and accrediting bodies. Contributes to accurate student records management and admissions processes. The Assistant Registrar will supervise others. This position will be required to work onsite in Santa Fe, New Mexico. Duties & Responsibilities Contributes to strategic planning and policy development to achieve departmental and institutional goals. Ensures the integrity, accuracy, and security of student academic records while facilitating efficient processes for academic performance monitoring, graduation clearance, and verification requests. Facilitates smooth and efficient graduation processes and supports the successful execution of commencement ceremonies. Interprets and enforces academic policies and regulations, oversees academic standing, and coordinates academic probation and suspension. Maintains systems information to support academic planning and administrative functions. Participates in effective budget management and fiscal oversight to support departmental operations. Provides direction to staff on behalf and in the absence of the Registrar. Ensures office supplies are appropriately stocked to ensure availability and support daily operations. Manages the procurement and availability of resources needed for efficient office functioning. Knowledge, Skills, and Abilities: Knowledge of college policies, procedures, laws, and regulations pertaining to students. Knowledge and expertise with Family Educational Rights and Privacy Act (FERPA) Knowledge of records management and disposition principles and guidelines. Knowledge of accreditation and certification requirements and standards. Knowledge of the online registration system. Knowledge of transfer/articulation practices. Skill in the operation of computers and job related software programs. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Ability to develop and maintain recordkeeping systems and procedures. Ability to perform relatively complex tasks and to prioritize multiple projects. Ability to maintain a high degree of accuracy. Ability to maintain strict confidentiality at all times, including the ability to recognize situations in which confidentiality is required. Minimum Qualifications: Bachelor's degree in a related field. Seven (7) years of related experience. Preferred Qualifications: Records and registration experience. Student Information System software experience. Community College experience. Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to occasionally lift and/or carry up to 20 pounds. Approximate percentages of other activities: Standing 10% Walking 15% Sitting 75% Driving 0% Best Consideration Date: Open Until Filled Instructions to Applicants: Please add the following documents to your application in the "Resume Drop Box" section of your application: Resume Unofficial Transcripts Cover Letter Notice of Background Check and Education Verification: All offers for employment with Santa Fe Community College (SFCC) are contingent upon the candidate having successfully completed a criminal background check. Some positions may require further educational verification to ensure compliance with our accreditation standards. Additional Comments to Applicants: Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC's Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may. EEO Statement: As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S. ADA Statement: The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. SFCC Recruiting Statement: Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC's mission - Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad - is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community! For additional jobs apply at *********************
    $23k-26k yearly est. Auto-Apply 26d ago
  • Medical Referral Clerk

    Prairie Quest Consulting

    Patient access representative job in Holloman Air Force Base, NM

    Job Description PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Holloman AFB. Background: The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient's medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process. At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration. Duty hours will be Monday- Friday, 7:30 am to 4:30 pm. Hourly Rate: $17.75 + $5.09 benefits Members of our team Enjoy: Working with a highly engaged staff Competitive compensation Comprehensive benefits Medical Dental Vision Life Short Term Disability Long Term Disability Paid Time Off Paid Holidays Paid Weather Days Reimbursement for certifications Duties: Provide outstanding customer service in greeting patients/visitors at a front desk Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required Determine patient eligibility for services and schedules medical appointments for referred care Obtain updates and files medical records using electronic medical records systems Request medical records and ensures arrival of medical records prior to appointment Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records) Qualifications: High school diploma or (GED) equivalency. General office administrative and clerical skills to perform receptionist duties and answer telephones. Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook). Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years. General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.
    $17.8 hourly 10d ago
  • Registration Clerk

    United Surgical Partners International

    Patient access representative job in Rio Rancho, NM

    Registrar Full Time Presbyterian Rust Medical Center ASC is hiring a Full Time Registrar. Presbyterian Rust Surgery Center is seeking a motivated Registrar to join our team. Presbyterian Rust Surgery Center is a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families. At USPI Presbyterian Rust Surgery Center we believe health and care are inseparable. We focus on offering a high quality, service oriented environment for your surgical procedure. Job Description * The Registration Coordinator interfaces with patients and families, physicians and staff. * Admit patients and process their paperwork. * Update patient demographics/information in system. * Collect monies due and document in billing system. * Handle funds per office procedure. You have the opportunity to meet new people and build professional relationships with physician offices. Cross training for other Business Office positions a possibility. What We Offer As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status: * Medical, dental, vision, and prescription coverage * Life and AD&D coverage * Availability of short- and long-term disability * Flexible financial benefits including FSAs and HSAs * 401(k) and access to retirement planning * Paid holidays and vacation Who We Are At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population. Required Skills: Qualifications * High school graduate or equivalent. * One year previous experience or some hospital clerical experience or medical terminology preferred. * Must have the skills necessary to operate the office equipment required to fulfill job duties. * Forty-five (45) wpm typing skills required. * Medical terminology and computer experience beneficial * Good communication skills.
    $22k-28k yearly est. 1d ago
  • Registration Specialist

    New Mexico Highlands University Portal 3.5company rating

    Patient access representative job in Las Vegas, NM

    This position is responsible for providing support to the registration program of the university and serves as the office receptionist. This position reports directly to the Assistant Registrar and/or the University Registrar. This position is represented by a labor union and is subject to the terms and conditions of the Collective Bargaining Agreement upon completion of probationary period. Duties And Responsibilities · Provides registration support to all students to include online and remote learners; · Responsible for creating and updating department documents; · Provides informative support to the campus community and NMHU centers; · Actively participates in New Student Orientation; · Actively participates in an alternative work schedule to include noon hour registration; · Responsible for all incoming calls, emails, faxes, etc.; · Provides necessary administrative support to the Department; · Maintains accurate student records; · Actively participates in commencement related activities; · Maintains regular attendance; · Actively participates in Department cross-training; · Maintains emotional control under stress; · Performs other job-related duties as assigned. Physical Demands Repetitive hand motion and prolonged use of computer; Sitting for extended periods of time; No or very limited physical effort required. Preferred Qualifications · PREFERRED EXPERIENCE : Higher Education experience.
    $26k-32k yearly est. 60d+ ago
  • Registrar - PRN

    The Staff Pad

    Patient access representative job in Las Vegas, NM

    The Staff Pad has partnered with a hospital in Las Vegas, NM to hire a Registrar for the Patient Access Department. Registrar - PRN (As Needed) The Registrar plays a key role as the first point of contact for patients entering the hospital. This position is responsible for managing the registration process with professionalism, accuracy, and compassion. Duties include gathering and verifying patient information, completing required forms, obtaining signatures, and explaining hospital policies and financial responsibilities. The Registrar also supports timely communication between patients, clinical teams, and administrative departments to ensure a smooth admission process and positive patient experience. Qualifications: Education: High school diploma or GED required. Experience: Familiarity with medical terminology; strong multitasking, typing, and computer skills; and a self-motivated, detail-oriented work ethic. Previous hospital or registration experience preferred. Must be flexible with scheduling, including evenings, weekends, and holidays as needed. Licenses/Certifications: None required. Ideal Candidate: Professional, courteous, and reliable with excellent communication and customer service skills. Enjoys helping patients and thrives in a fast-paced healthcare environment.
    $26k-36k yearly est. 60d+ ago
  • Patient Service Representative

    Allergy Partners 4.1company rating

    Patient access representative job in Santa Fe, NM

    Job Details 36-00-Santa Fe - Santa Fe, NMDescription Job Title: Patient Service Representative Reports To: Practice Manager Join a team that cares for your community - and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance Part-Time 401(k) Paid Time Off Paid Holidays COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Key Responsibilities Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. “Closes” the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed. Other Responsibilities Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis. Working Conditions Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications Qualifications & Experience Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required Educational Requirements • High school diploma required. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************
    $29k-34k yearly est. 57d ago
  • University Registrar

    New Mexico Highlands University 3.5company rating

    Patient access representative job in Las Vegas, NM

    Job Details Main Campus - Las Vegas NM - Las Vegas , NM Albuquerque - Albuquerque, NM; Farmington Center - Farmington , NM; Online - Remote - Las Vegas, NM; Rio Rancho Center - Rio Rancho, NM; Santa Fe Center - Santa Fe, NM Full Time Masters Degree Up to 25% StaffDescription SUMMARY: The University Registrar is responsible for all aspects of the Registrar's Office operations and functions under limited supervision. As the university's official custodian of student educational records, the Registrar's duties include, but are not limited to class scheduling, graduation clearance, developing and recommending academic policies to institutional leadership, preparing and publishing undergraduate and graduate catalogs, and collaborating with academic units on space assignments. The Registrar also leads the implementation of technologies that enhance the unit's effectiveness and efficiency. Additionally, the University Registrar works closely with Information Technology Services on projects that strengthen the university's academic information infrastructure and provides essential guidance to academic units on records retention policies and practices. DUTIES AND RESPONSIBILITIES: • Provides strategic leadership and direction for all operations of the Registrar's Office, including budgeting, personnel management, recruitment, onboarding, training, supervision, mentoring, and evaluation of staff. Ensures data accuracy, integrity, and compliance as the official custodian and point of origin for all student academic records in accordance with federal, state, and university regulations. Develops and implements policies, procedures, and data validation protocols to maintain the highest standards of recordkeeping and data quality across academic and administrative systems. Collaborates with Information Technology Services and other divisions to improve and automate processes within the Student Information System (e.g., Ellucian Banner), ensuring efficiency, accuracy, and security in institutional reporting and daily operations. Monitors and audits student data to identify and resolve data quality issues; develops tools, dashboards, and validation reports that support institutional decision-making. Leads and coordinates preparation and publication of class schedules, academic catalogs, and related academic documents. Leads Registrar support for New Student Orientation and Commencement, ensuring accurate, timely, and data-validated processes for matriculation and degree conferral. Oversees academic standing, degree certification, transfer credit evaluation, and NCAA eligibility verification for student-athletes. Partners with academic units, Enrollment Management, and other stakeholders to support academic policy development, course scheduling, and space management (e.g., through Ad Astra or similar systems). Engages directly with students and family members on complex registration, records, and graduation matters, providing accurate, clear, and responsive service. Represents the Registrar's Office on institutional committees and councils, providing leadership and expertise on academic policy, compliance, and data governance. Collaborates with the New Mexico Higher Education Department and other state, federal, and external partners to implement and maintain compliance with evolving reporting, policy, and accreditation requirements. Performs other duties as assigned in support of institutional goals. Special Conditions for Eligibility: Will be required to work occasional weekends and evenings to achieve unit and institution goals Occasional overnight travel for participation in professional development pertinent to the position WORK ENVIRONMENT: Work is performed in a typical interior / office work environment Ability to work with frequent interruptions No or minimal exposure to physical risk. Qualifications MINIMUM REQUIREMENTS: Master's degree in any field Five (5) years experience in higher education administration KNOWLEDGE, SKILLS, & ABILITIES: Demonstrated leadership and management skills with the ability to foster a collaborative, innovative, and service-oriented culture. Proven ability to use data strategically to assess operations, automate workflows, and improve accuracy, efficiency, and compliance. Knowledge of academic policy, degree requirements, transfer credit, and curricular structures, including the ability to interpret and apply institutional and regulatory standards. Commitment to professional development and mentorship, fostering continuous learning within the Registrar's team and among campus partners. Dedication to student-centered service, maintaining a balance between compliance and accessibility while promoting operational excellence. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies. Skill in budget preparation and fiscal management Knowledge of rules, regulations, and laws regarding students and record retention. Knowledge of standards for excellent customer service Skill in formulating policy and developing and implementing new strategies and procedures Ability to provide technical advice and professional development to faculty and staff Strong background in Registrar staff professional development Ability to analyze course prerequisites, certifications, and/or curriculum/graduation requirements. Knowledge of registration and general degree requirements (i.e., residency, upper-division hour requirements) PHYSICAL DEMANDS: Repetitive hand motion and prolonged computer use Sitting for extended periods of time No or very limited physical effort required
    $27k-33k yearly est. 40d ago

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  1. CHRISTUS Health

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