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Patient access representative jobs in Palm Desert, CA
- 140 jobsAll
Patient Access Representative
Front Desk Coordinator
Patient Service Representative
Registration Coordinator
Medical Receptionist
Registrar
Patient Care Coordinator
Medical Billing, Receptionist
Patient Liaison
Customer Service Representative
Patient Care Coordinator
Arrowhead Orthopaedics
Patient access representative job in Hemet, CA
Full-time Description Patient Care Coordinator It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon. RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics offices. The quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Care Coordinator must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Care Coordinator is responsible for accomplishing the duties set forth below: Confirm that insurance policies are active and registered correctly for the scheduled DOS. Update patient insurance information, including copayments and financial obligations due at time of service. Communicate with patients regarding high deductibles and cash rate amounts due. Notify patients of any issues with insurance verification or policy termination and provide options such as updating insurance or discussing cash rates. Add pop-up alerts for the Front Office when additional insurance information is needed or when patients are unreachable. Request and obtain follow-up visit authorizations via insurance carriers, online portals, or primary care providers. Secure authorizations for new patient visits via insurance carriers, online portals, or primary care providers. Create and manage referral modules based on authorizations and link them to the upcoming appointments. Follow established workflow Obtain pre-certifications/authorizations for recommended treatments via insurance carriers, primary care providers, or online portals. Use Healow Messenger to notify patients when treatment requests are submitted and when approvals are received. Follow up on submitted requests within 7-14 days. Route approved authorizations to he patient's chart for processing. Coordinate care by faxing approvals and treatment orders to appropriate facilities and informing patients of the next steps. Notify medical assistants, providers, and patients of any treatment denials and schedule necessary follow-up appointments. Follow established workflow for Workers' Compensation treatment request and delays. Resolve treatment orders within 14 days; no orders should remain open past 30 days. Will be responsible for scheduling or rescheduling appointments based on treatment coordination, insurance eligibility, or authorization issues. Follow established workflows when booking appointments. RELATIONSHIPS: The Patient Care Coordinator should observe and conduct the following relationships: The employee shall be responsible directly to the Patient Care Coordinator Manager. The employee shall report to the Patient Care Coordinator Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Patient Care Coordinator Manager or his/her assignee. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Patient Care Coordinator Manager This in no way states or implies that these are the only duties to be performed by this employee. The Patient Care Coordinator will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time. Requirements Skill Requirements: Education: High school diploma or equivalence. The ability to type 40 words per minute. Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook and preferably Practice Partner. Telephone etiquette, superior customer service, and professional communication skills are required. Must be flexible and able to multitask in a stressful setting. Bilingual English/Spanish Typical Physical Demands: Requires sitting and walking, with daily occasional stooping, reaching, and bending. Occasional lifting up to thirty pounds. Hearing must be in the normal range for telephone and personal communication. Requires manual dexterity sufficient to operate keyboards and other office equipment.` Salary Description $21+$36k-53k yearly est. 60d+ agoPatient Service Representative (Contour-Rancho Mirage)
Dermcare Management
Patient access representative job in Rancho Mirage, CA
Job Details Contour Dermatology - Rancho Mirage - Rancho Mirage, CA Contour Dermatology - La Quinta - La Quinta, CA; Contour Dermatology - Palm Springs - Palm Springs, CA Full Time $17.00 - $20.00 Hourly Health CareDescription A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Essential Functions & Responsibilities: Patient Check-In Greeting all patients and visitors warmly, ensuring a welcoming environment. Maintain a clean and organized reception area. Register new patients and update existing patient demographics, including insurance and financial details. Verify insurance eligibility and inform patients of any pending balances or copays. Manage patient flow by communicating delays and assisting with inquiries. Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day. Protect patient confidentiality at all times. Inform patients of monthly specials and upcoming events. Patient Check-Out Provide a friendly farewell, ensuring patient satisfaction. Address any remaining patient questions or concerns. Schedule follow-up appointments. Bill for services rendered and collect payments. Reconcile financial transactions and end-of-day reports. Phone & Communication Answer and manage multi-line phones efficiently (within three rings, with minimal hold times). Route calls accurately and provide coworkers with detailed patient requests/concerns. Take and relay messages with full detail. Schedule appointments according to provider templates to optimize patient satisfaction. Maintain professional phone etiquette and uphold patient confidentiality. General Duties Maintain a comfortable environment by addressing patient concerns and anxieties. Manage office inventory, place supply orders, and coordinate equipment maintenance. Assist patients in distress and respond to questions, concerns, or emergencies as needed. Ensure compliance with office policies and procedures, reporting any necessary updates. Contribute to a positive team environment and assist with additional tasks as needed. Patient Engagement & Education Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable. Assist in marketing efforts and patient education initiatives. Workplace Expectations Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers Customer Service - Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner Teamwork - Develop and promote teamwork and cooperation among co-workers Safety - Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. Completion of all other duties as assigned by Management Qualifications Skills & Abilities: Proficiency in EHR systems Excellent patient communication and customer service skills. Ability to work in a fast-paced environment Knowledge of administrative and clerical procedures Qualifications & Experience Preferred: High school diploma, GED, or equivalent experience 2 years of customer service experience Wage Range: $19/hr - $22/hr DOE$17-20 hourly 15d agoRegistration Coordinator
Rancho Health MSO, Inc.
Patient access representative job in Murrieta, CA
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance. Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day. Processes patient payments correctly via either credit card or by cash and balance cash drawer daily. Schedule, reschedule and confirm patient appointments. Work within multiple websites to verify insurances for patient appointments. Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc. Manage assigned task lists. Work as a team with other co-workers to complete tasks. Updates and/or verifies all demographics and necessary paperwork before a patient is seen. Endeavors to keep patients on schedule and communicates with the back-office regarding delays. Assists ill or distraught patients as necessary. Troubleshoots problems or requests of patients. Maintains reception area and waiting room area in a neat and orderly condition. Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration. Any other duties or responsibilities the front office staff may be assigned. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: High school graduate or equivalent (GED). Minimum Experience Required: Successful completion of a medical front office program or on the job training with an emphasis on customer service. Minimum Knowledge and Skills Required: Bilingual Spanish is preferred. Ability to communicate effectively and congenially with patients and staff members in person and over the phone. Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members. Basic office skills such as typing, transferring calls, faxing, etc. Organizational and problem-solving skills. Ability to work on the computer for long stretches of time. Ability to navigate and accurately input within the EMR system. Ability to accept supervision and feedback. Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being. Locations may vary depending on where the need is for coverage. Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. Travel Percentage: 10-30% Work Authorization: Must be authorized to work in the United States. Must be available M-F (7am - 7pm)$41k-63k yearly est. 4d agoPatient Access Rep/Admitting/Per Diem Nights
KPC Global Medical Centers Inc.
Patient access representative job in Menifee, CA
Job Description JOB TITLE : Admitting Clerk REPORTS TO : Manager, Admitting : Ability to communicate effectively, both verbally and non-verbally. Demonstrate strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with all customers. Ability to discuss personal and financial matters with patients/or representatives. Good problem solving and process efficiency skills. Knowledge of insurance benefits, covered services, billing and collection procedures for all government insurance. General knowledge of office procedures and ability to utilize resource in an organized manner. Performs all other duties as assigned. EDUCATION/EXPERIENCE : High school diploma or equivalent preferred. Minimum of one year hospital admitting experience preferred. Minimum of one year customer service experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS : Violence Prevention & De-Escalation required within 90 days of hire.$33k-40k yearly est. 1d agoPatient Liaison Supervisor
Lifekind Health
Patient access representative job in San Jacinto, CA
Job Description Patient Liaison Supervisor Department: Patient Liaisons Reports To: Director of Behavioral Health Type: Full-Time Schedule: Monday - Friday (8:00am - 5:00pm) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Our Story Our mission is to bring care that's whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at *********************** Overview We're looking for an experienced Patient Liaison Supervisor (PLS) to lead our team of Patient Liaisons in a dynamic, transdisciplinary chronic care pain management clinic. This is a hands-on leadership role focused on improving patient experience, reducing disenrollment rates, and ensuring our clinics remain leaders in patient-centered chronic pain care. Key Responsibilities Team Leadership: Oversee, mentor, and support a team of Patient Liaisons. Set expectations for performance, provide regular feedback, and foster a collaborative, supportive environment. Patient Experience: Work closely with Liaisons to identify pain points in the patient journey and implement improvements. Champion initiatives that make the clinic experience seamless and welcoming for every patient. Disenrollment Reduction: Analyze reasons for patient disenrollment and develop targeted strategies with Liaisons and clinic leadership to address root causes. Regularly track and report on disenrollment metrics. Data-Driven Management: Supervise the collection, analysis, and reporting of patient experience and satisfaction data. Translate findings into actionable plans for the team on a monthly cadence. Collaboration: Serve as a bridge between Liaisons, clinicians, administrative staff, flow coordinators, and leadership. Ensure open communication across the clinic to support holistic, coordinated care. Continuous Improvement: Stay current on best practices in chronic care and patient engagement. Lead ongoing training and professional development for the Liaison team. Advocacy: Be a visible, accessible advocate for patients-ensuring their voices are heard and needs met throughout their care. Process Standardization and SOP Creation: SOP Creation - Develop and implement standardized processes (SOPs) for scheduling, surveys, and patient follow-up to ensure consistency across sites. Qualifications Bachelor's degree required; Master's degree in healthcare administration, social work, nursing, or related field strongly preferred. 3+ years' experience in patient advocacy, case management, or healthcare operations, with at least 1 year in a supervisory or leadership role. Experience working in chronic care, pain management, or a transdisciplinary clinical setting is highly desirable. Strong data literacy; able to interpret, present, and act on patient experience metrics. Excellent communication and interpersonal skills. Comfortable working with diverse populations and multidisciplinary teams. Demonstrated ability to drive operational change and improve patient satisfaction. Compassionate, proactive, and solutions-oriented.$36k-47k yearly est. 16d agoRegistrar
Legacy Education, LLC
Patient access representative job in Temecula, CA
Summary: Responsible for the accuracy, security, maintenance, confidentiality, and integrity of physical and electronic student records. The Registrar will frequently interact with staff, students, and external parties regarding student records content. In addition, the Registrar is responsible for observing and monitoring school and proper adhere to all reporting guidelines. Essential Duties and Responsibilities: Create and maintain student files in accordance with California laws and regulations Track receipt of student records and follow up with prior schools to obtain any missing documents Receive incoming student records and add to student files Receive requests for records for withdrawn students and prepare and send student files Upon receipt of records enter any needed student information into the Student Information System (SIS) Act as point of contact for all requests for student information from schools and county agencies, and collaborate with administrative team to prepare any information needed to respond to such requests Ensure completion of withdraw forms and process of student withdraws daily in the school Student Information System (SIS) Track new enrollment approvals and inform school stakeholders of student start dates Establish and maintain a positive rapport with, students, parents, staff, school administration, and other stakeholders Maintain confidentiality concerning all student information and any professional matters Utilize effective time management Assist when needed with the SLE's. Checking the transcript and the student enrollment documents to determine that: Each student has an official transcript for grades transferred in Transcripts have appropriate progression plans, signatures, and seals All grades and courses are posted and up to date Complying with procedures for the requesting and retrieval of grades for transfer students, the recording of these grades, and the distribution of grades to all appropriate school personnel involved in the data flow process Communicate with parents as needed, which includes but is not limited to: Calling students and parents Emailing and texting students and parents Meeting students and parents in virtual setting Returning all communication ASAP but no longer than 24 hours later Communicate with teachers and administration as needed, which includes but is not limited to: Calling and/or emailing teachers as needed Returning phone calls/e-mails ASAP but no longer than 24 hours later Attending all in-person meetings as scheduled Attending all staff meetings; attending and participating in all school trainings and meetings. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have experience in data entry into student database, knowledge of Family Educational Rights & Privacy Act Regulations, Knowledge of National, and State Regulations as well as Accreditation Policies and Procedures and general office procedures. This position requires the ability to communicate effectively at all levels of the organization. Effective interaction across departmental boundaries must be maintained. Education and/or Experience: Ability to work comfortably with people. Self-starter. Able to work on their own with little director. High School Diploma or equivalent required; one-year experience with operations in a registrar's office; or equivalent combination of education and experience. Equipment Used: Computers, phone, fax machine, xerox machine. Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: In person$36k-52k yearly est. 16d agoLicensed Insurance Customer Service
Daniel Covarrubias-Farmers Insurance
Patient access representative job in Moreno Valley, CA
Job Description Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Responsibilities: Meet new business production goals and objectives as established. Solicits for new business via telephone, networking, and other lead sources. Develop insurance quotes, makes sales presentations, and closes sales. Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc. Treat each customer contact as a cross and up-sell opportunity including financial products. Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases. Educate clients on the insurance policies that best suit their needs Requirements: Strong work ethic and leadership skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations. Interested in a sales career, sales experience preferred No insurance experience required but must be willing to learn Benefits: Base Salary with Commissions Bonus Opportunities Weekends Off Holidays Off Hands On Training Professional Work Environment$33k-44k yearly est. 5d agoPatient Services Representative Floater
DAP Health
Patient access representative job in Cathedral City, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Patient Services Representative Floater plays a key role in providing exceptional customer service to patients and ensuring they have a positive experience during their visit. In addition, this position also requires traveling between sites and other locations as needed. The Patient Services Representative Floater will fill in and support other clinics on an as needed basis to cover time off, training, or as directed. Supervisory Responsibilities: None Essential Duties/Responsibilities Greet and assist everyone who walks in the door with eye contact and a smile, ensuring everyone feels welcome and cared for Register new patients and patients who have fallen out of care either in person or over the phone Gather all documents required for new patient registration, ensuring accurate patient demographics and guarantor information at every patient visit Identify patients who require program assistance and schedule patients with Care Coordinator Specialist for assessment and program enrollment Answer incoming calls within 3-4 rings and make patient calls in a courteous and professional manner Return voicemails by the end of the next business day Schedule patient follow-up appointments, confirm upcoming appointments, and reschedule as indicated Ensure that appropriate insurance is selected for services rendered for the date of the scheduled visit Check patients in and out for scheduled or walk-in appointments Ensure patients are empaneled according to provider of record and keep up to date with the provider's panel management Assist and encourage patients with signing up for MyChart Answer MyChart patient messages related to registration and/or appointment scheduling Assist patients using tablets or other devices to obtain demographic information required to establish electronic record as needed Run, review, and demonstrate understanding of insurance eligibility Scan all information pertaining to registration into EHR Monitor and respond to website inquiries requesting new patient information Collect and turn in Release of Information (ROI) to HIM department Collect applicable co-pays and outstanding balances at time of check in Keep track of daily incoming documentation for providers Follow up on no-shows and send out no-show letter as stated on no-show workflows Advise Case Manager or EIS Worker when patients indicate need for linkage to internal/external resources (when applicable) Keep supervisor informed of office equipment upkeep/maintenance Complete appointment confirmation calls for unconfirmed patients 24 hours prior Perform other duties as assigned Required Skills/Abilities * Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant * Proficiency in MS Office applications * Computer expertise in database input * Effective communication skills, both written and oral * Excellent customer service skills * Bilingual in Spanish/English, preferred Education and Experience * At least 1 year of experience in medical front office operations preferred - including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations * Previous experience working with Electronic Health Records preferred * Current BLS certification obtained through the American Heart Association or American Red Cross Working Conditions/Physical Requirements * This position has a home base at a DAP Health clinic location * Ability to lift 24 pounds * Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations * Ability to travel to sites around Central East and Central West DAP Health locations, as needed. Mileage reimbursement provided per company policy. * Requires current and valid driver's license and current personal auto insurance as well reliable transportation and a clean driving record$31k-36k yearly est. 16d agoMedical Biller
United Medical Doctors Master
Patient access representative job in Murrieta, CA
Job Details 35100 Makena Ave Ste 201 - Murrieta, CADescription The medical billing representative performs a variety of billing and administrative tasks including claim submission, claim correction, insurance follow up and appeals, insurance verification, answering patient calls regarding billing, returning patient calls, setting up payment plans, patient demographic review/ updates, insurance verification, and follow up on past due accounts. Job Qualifications: Education: High school diploma with at least 2 years experience in a medical office setting. Skills: Understanding of revenue cycle process, including billing and collections Ability to read ERA/ EOB Athena EMR experience a plus Experience with denial/ appeals process Strong written and verbal communication. Ability to problem-solve in a timely, professional manner. Ability to withstand varying job pressures, organize/prioritize related jobs tasks, and excellent attention to detail. Proficiency in medical software, Microsoft Windows, and keyboard. 1) Customer service incoming calls and limited face to face consultation with patients. 2) Set up payment plans, maintain and monitor accounts. 3) Patient accounts receivable 4) Processing of mail/correspondence. 5) Verification of insurance coverage and benefits Additional Job Requirements Hearing, vision and sensory skills adequate for obtaining accurate information. Ability to maintain patient confidentiality at all times, both on and off the job. Attend work regularly as scheduled. Benefit Conditions: Waiting period may apply Only full-time employees eligible Work Remotely No Job Type: Full-time Pay: $19.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Medical Billing: 2 years (Required) Work Location: In person$19-25 hourly 60d+ agoMedical Receptionist
Radnet
Patient access representative job in Temecula, CA
Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Greet and register patients in a friendly and service-oriented manner. Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. Collect and log all co-pays and fees Answer/transfer incoming phone calls. Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. Coordinate with the back-office staff for timely and effective care of patients Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrates ability to establish, nurture, and maintain cooperative working relationships. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service To Ensure Success In This Role, You Must Have: High School Diploma or GED Intermediate to advanced computer skills Strong multitasking and communication skills Experience providing exceptional customer service Medical terminology knowledge and recent medical/radiology office experience is preferred. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.$35k-40k yearly est. 15d agoFront Desk Coordinator - Moreno Valley, CA
The Joint Chiropractic
Patient access representative job in Moreno Valley, CA
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. What we are looking for in YOU and YOUR skillset! Pay Range $15 - $18 depending on experience Driven to climb the company ladder! Possess a winning attitude! ‘Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! (This position is NOT management and does not supervisor other employees) Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY This posting is placed on behalf of Fenton Chiropractic of California, a professional corporation that provides chiropractic services as The Joint Chiropractic clinics. The Joint Corp. provides management and other non-clinical services to Fenton Chiropractic of California$15-18 hourly Auto-Apply 18d agoFront Desk
Eisenhower Imaging
Patient access representative job in Rancho Mirage, CA
Radiology Clerical Specialist: Join us NOW as our Imaging Center is seeking an Radiology Clerical Specialist to join our team! We're recruiting for Front Desk, Scheduling and Insurance roles. Depending on role, this position will be responsible for verifying eligibility based on patient's plan, obtaining authorizations, scheduling Radiology procedures and/or front desk check in and reception duties. Manages multiple processes including inbound and outbound phone calls, fax and moderately complex computer systems. Located in the beautiful Palm Springs, CA area, this position is critical to the success of Eisenhower Imaging Center and requires the full understanding and active participation in fulfilling the Mission of Eisenhower Health. Essential Job Functions: Greets guests in a professional and courteous manner Orders, arrives and cancel procedures in Electronic Medical Record System according to EIC Protocol. Prints and distributes daily schedules. Reviews and/or collects demographic and insurance information for guests and assures all information is accurate and up to date. Greet and Registers guests Collects money, issues receipts and updates registration information for self-pay guests. Distributes oral contrast and gives preparation instructions Assist radiologist(s) at his/her request with telephone calls to referring physicians or guests. Completes film request forms when requested. Ensures timely registration of guests to avoid delays and maintain daily schedule Ensures Guest Lobby is clean and orderly Maintains supplies and other daily items for proper and efficient registration of guests Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists. Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity. Performs all other duties as assigned and appropriate. Ability to manage high patient volumes. Requirements Qualifications Minimum two (2) years in healthcare environment. Radiology experience preferred. High School Diploma/GED required. College-level business courses are helpful. Experience with electronic health record systems. Excellent organization, interpersonal, communication and phone skills. Computer knowledge, proficiency with software applications - Word and Excel. Strong medical terminology background. Bi-lingual Spanish preferred. Knowledge / Skills / Abilities: Customer Service Oriented Ability to multi-task and prioritize. Good oral and written communication skills. Provide for patient care; comfort, safety and patient confidentiality. Good problem solving skills Good Interpersonal skills Ability to concentrate and pay close attention to detail while performing assigned duties.$32k-41k yearly est. 30d agoMedical Receptionist | BFF Medical Wellness Clinic Temecula
BFF Medical Wellness Clinic
Patient access representative job in Temecula, CA
Job DescriptionAbout BFF We're a membership-based functional medicine and aesthetics clinic focused on proactive health and an exceptional patient experience. We're a young, growing practice-high standards, warm vibe, and room to grow with us. The Role We're seeking a confident, adaptable, quick-learning Medical Receptionist to own the front-of-house. This isn't a sit-and-answer-phones role-you'll orchestrate clinic flow, communicate clearly under pressure, and help patients understand our membership model and services. As the first face of BFF, you set the tone for every patient's journey toward better health. What You'll Own Front-of-House LeadershipGreet, register, and guide patients with warmth and professionalism. Manage lobby flow and room turns to keep providers on schedule and patients comfortable. Patient ExperiencePut people at ease while explaining membership benefits, processes, and procedures with clarity and confidence. You're not just checking people in-you're their guide and advocate. Scheduling & CoordinationBook and confirm appointments, coordinate follow-up visits and treatment series, and proactively reduce no-shows through thoughtful communication. Communication HubHandle calls, texts, and emails promptly with polish and compassion. Know when to solve, when to escalate, and how to make every interaction feel personal. Detail-Driven AdministrationComplete accurate intake forms, consents, payments, and chart documentation. Track tasks to completion-no dropped balls, no loose ends. Operational ExcellenceExecute opening and closing routines, maintain daily checklists, and ensure the lobby and retail areas always reflect our brand standards. Patient EducationConfidently discuss our services and what makes us different. Reinforce care plans and help patients understand their next steps. Privacy ChampionUphold HIPAA compliance and protect patient confidentiality at all times. You'll Thrive Here If You Are Confident & ComposedYou lead conversations, de-escalate stress, and stay calm when the schedule gets tight and the lobby is full. An Exceptional CommunicatorClear verbal skills, active listening, professional vocabulary, and excellent phone presence. You know how to read a room and adapt your approach. A Fast LearnerYou pick up new systems, protocols, and clinical language quickly. You ask smart questions and don't need to be told things twice. Detail-ObsessedYou follow through, close loops, and catch small errors before they become big problems. "Good enough" isn't in your vocabulary. A Patient-First TeammateReliable, accountable, and collaborative. Providers and staff know they can count on you. Wellness-OrientedYou have genuine enthusiasm for functional medicine and aesthetics-you believe in what we do. What We're Looking For Front desk, concierge, or medical receptionist experience highly preferred (med spa or clinic a plus) Proven success in fast-paced, high-touch environments Tech-comfortable: scheduling/EMR systems, online forms, digital payments, texting platforms Strong written skills and impeccable phone etiquette HIPAA awareness; CPR/BLS preferred or willing to obtain Bilingual (English/Spanish) is a strong plus Availability for Saturday shifts What Growth Looks Like Here Skill DevelopmentComprehensive training on our membership program, clinical language, patient experience standards, and functional medicine fundamentals. Expanded ScopeAs you master the role, opportunities to take on coordinator responsibilities: patient events, review management, inventory tracking, new team member onboarding. Career PathingAs the clinic grows, potential to advance into lead receptionist or front-office supervisor roles based on performance and initiative. What Success Looks Like First 30 Days: Master our systems, patient flow, and membership model60 Days: Independently manage the full patient experience cycle90 Days: Identify and implement your first process improvement Why This Matters In functional medicine, the patient experience is the treatment. Your attention to detail, warmth, and communication directly influence health outcomes, patient retention, and our reputation. You're not supporting the clinic-you're essential to its success. Ready to lead from the front desk? Apply now with your resume and a brief note about why you'd thrive in this role.$33k-41k yearly est. 20d agoOphthalmology Front Office Phone & Scheduling Support
Desert Opthalmology
Patient access representative job in Palm Springs, CA
Job DescriptionBenefits: Bonus based on performance Paid time off Health insurance Front Office Phone Specialist Ophthalmology Practice Be the Friendly First Voice of Our Eye Care Team! Are you a people person with a calm, professional phone presence and a passion for helping others? Our busy and respected Ophthalmology practice is looking for a Front Office Phone Specialist to join our team! What Youll Do: Answer incoming calls with warmth and professionalism Schedule and confirm patient appointments Provide basic information about services and procedures Direct calls to the appropriate departments Support front desk operations as needed What Were Looking For: Experience in a medical office or ophthalmology setting is a plus Excellent communication and customer service skills Ability to multitask in a fast-paced environment Friendly, patient, and detail-oriented Comfortable with electronic health records (EHR) and phone systems Why Join Us? Supportive, team-oriented environment Opportunities to learn and grow in the field of eye care Make a real difference in patients lives every day If you love helping people and want to be part of a caring, professional team, wed love to hear from you!$32k-41k yearly est. 15d agoDental Front Desk Treatment Coordinator
Overland Dental Practice
Patient access representative job in Temecula, CA
Job DescriptionBenefits: Bonus based on performance Employee discounts Flexible schedule The Dental Receptionist will responsible for providing excellent customer service to patients and visitors as they enter the dental office. The role includes scheduling appointments, answering phone calls, updating patient records, collecting payments, and filing insurance claims. The Dental Receptionist must maintain a professional demeanor and provide a warm, welcoming atmosphere for all patients. Dental Receptionist Duties and Responsibilities Greet patients and visitors in a friendly and professional manner Schedule appointments and confirm upcoming appointments Manage patient records, update information, and file paperwork Collect payments for services rendered and file insurance claims Answer calls and respond to patient inquiries and provide information as needed Dental Receptionist Requirements and Qualifications Dentrix knowledge, Ins verification, post treatment plans Must have Previous experience in a dental office setting Excellent customer service and communication skills Able to multitask and prioritize tasks in a fast-paced environment Prefer Bilingual Spanish Dentrix Proficiency Back floor /X-ray knowledge, cross trained preferred$32k-41k yearly est. 12d agoPatient Access Rep/Admitting/Per Diem Nights
Kpc Global Medical Centers Inc.
Patient access representative job in Menifee, CA
JOB TITLE : Admitting Clerk REPORTS TO : Manager, Admitting : Ability to communicate effectively, both verbally and non-verbally. Demonstrate strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with all customers. Ability to discuss personal and financial matters with patients/or representatives. Good problem solving and process efficiency skills. Knowledge of insurance benefits, covered services, billing and collection procedures for all government insurance. General knowledge of office procedures and ability to utilize resource in an organized manner. Performs all other duties as assigned. EDUCATION/EXPERIENCE : High school diploma or equivalent preferred. Minimum of one year hospital admitting experience preferred. Minimum of one year customer service experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS : Violence Prevention & De-Escalation required within 90 days of hire.$33k-40k yearly est. Auto-Apply 28d agoRegistration Coordinator
Rancho Health MSO, Inc.
Patient access representative job in Menifee, CA
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance. Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day. Processes patient payments correctly via either credit card or by cash and balance cash drawer daily. Schedule, reschedule and confirm patient appointments. Work within multiple websites to verify insurances for patient appointments. Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc. Manage assigned task lists. Work as a team with other co-workers to complete tasks. Updates and/or verifies all demographics and necessary paperwork before a patient is seen. Endeavors to keep patients on schedule and communicates with the back-office regarding delays. Assists ill or distraught patients as necessary. Troubleshoots problems or requests of patients. Maintains reception area and waiting room area in a neat and orderly condition. Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration. Any other duties or responsibilities the front office staff may be assigned. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: High school graduate or equivalent (GED). Minimum Experience Required: Successful completion of a medical front office program or on the job training with an emphasis on customer service. Minimum Knowledge and Skills Required: Bilingual Spanish is preferred. Ability to communicate effectively and congenially with patients and staff members in person and over the phone. Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members. Basic office skills such as typing, transferring calls, faxing, etc. Organizational and problem-solving skills. Ability to work on the computer for long stretches of time. Ability to navigate and accurately input within the EMR system. Ability to accept supervision and feedback. Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being. Locations may vary depending on where the need is for coverage. Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. Travel Percentage: 10-30% Work Authorization: Must be authorized to work in the United States. Must be available Mon - Fri; hours based on business needs.$41k-63k yearly est. 11d agoPatient Services Representative
DAP Health
Patient access representative job in Cathedral City, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary: This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values. Essential Duties and Responsibilities: Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting; Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns; Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service; Keeps Manager informed of office equipment upkeep/maintenance; Maintains accurate demographic, insurance, and guarantor information at every patient visit; Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS); Collects all payments due on patient accounts and assures journals are closed and balanced daily; Answers all incoming calls and engages with patients by always upholding Quality Standards; Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite); Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy; Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form); Understands the organization's commitment to providing a high-quality of patient care; Promotes a Patient-centered environment. Qualifications: Minimum Qualifications (Education and Experience): * Minimum of one year experience working in a medical setting including a clinic, hospital, private practice, or pharmacy; * Minimum of one year experience working in a high-volume customer service role including both face-to-face and multi-line telephone system communications; * Diploma from an approved High School or GED equivalent; * Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association. Knowledge, Skills and Abilities: * Excellent oral and written communication skills; * Effective interpersonal skills; * Bilingual in Spanish may be required, depending on location or circumstance; * Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine); * Ability to use Microsoft Office and Windows; * Possesses effective listening and problem-solving skills; * Attention to detail and accuracy; * Demonstrates Initiative and ability to multi-task; * Maintains composure during high stress situations. Working Conditions/Physical Requirements * Ability to lift up to 24 pounds; * Operates in a dental clinic setting and requires frequent times of sitting, standing, walking, repetitive motion and talking; * Able to travel to DAP Health locations throughout Coachella Valley to provide staffing support and off-site trainings/meetings, as needed.$31k-36k yearly est. 16d agoFront Desk Coordinator - Menifee, CA
The Joint Chiropractic
Patient access representative job in Menifee, CA
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care. The Opportunity: We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available. As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care. Pay Range: $18 - $18.50 per hour (depending on experience) Work Schedule: Availability to work Monday, Friday, & Sunday Key Responsibilities: Sales & Membership Conversion: Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors. Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages. Achieve individual sales goals by proactively engaging with patients and offering them personalized care options. Customer Service & Patient Engagement: Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive. Build rapport and establish lasting relationships with patients, making them feel at home at every visit. Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care. Clinic Operations & Organization: Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients. Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor. Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate. Administrative Support: Assist patients in completing necessary paperwork and ensure all forms are processed correctly. Manage incoming calls, answering questions, and scheduling appointments as needed. Maintain patient records with attention to detail, ensuring confidentiality and accuracy. Teamwork & Marketing: Participate in marketing and sales initiatives designed to attract new patients to the clinic. Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business. Qualifications: Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment. High school diploma or equivalent (Associate's degree or higher preferred). Positive, upbeat attitude with a passion for helping others and driving sales. Strong sales abilities, confident in presenting and closing memberships and service packages. Willingness to learn, grow, and contribute to a high-performing sales culture. Ability to work weekends and evenings as needed. Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Ability to lift up to 50 pounds. Previous office management or marketing experience a plus. Why Join Us? Competitive pay with performance-based incentives. Work in a positive, team-oriented environment focused on wellness and customer satisfaction. Opportunities for career advancement and growth. Be part of a nationwide movement to make chiropractic care accessible and affordable to all. If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!$18-18.5 hourly Auto-Apply 60d+ agoPatient Services Representative
DAP Health
Patient access representative job in Coachella, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary: This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values. Essential Duties and Responsibilities: Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting; Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns; Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service; Keeps Manager informed of office equipment upkeep/maintenance; Maintains accurate demographic, insurance, and guarantor information at every patient visit; Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS); Collects all payments due on patient accounts and assures journals are closed and balanced daily; Answers all incoming calls and engages with patients by always upholding Quality Standards; Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite); Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy; Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form); Understands the organization's commitment to providing a high-quality of patient care; Promotes a Patient-centered environment. Qualifications: Required Skills/Abilities * Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant * Proficiency in MS Office applications * Computer expertise in database input * Effective communication skills, both written and oral * Excellent customer service skills * Bilingual in Spanish/English, preferred Education and Experience * At least 1 year of experience in medical front office operations preferred - including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations * Previous experience working with Electronic Health Records preferred * Current BLS certification obtained through the American Heart Association or American Red Cross Working Conditions/Physical Requirements * Ability to lift 24 pounds * Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations$31k-36k yearly est. 16d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Palm Desert, CA?
The average patient access representative in Palm Desert, CA earns between $29,000 and $46,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Palm Desert, CA
$37,000
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