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Customer Service Representative | Offline Support
Spectrum 4.2
Patient access representative job in Riverview, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
New Hire Class Begins On Friday, March 6th 2026!
Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.
As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.
WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST
Identifying, analyzing, and correcting errors on customer accounts within multiple systems
Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
Completing offline and back office support tasks, such as customer mailings or call logs
Interacting with customers and coworkers to ensure accuracy of information and requests
Representing a Fortune 100 company and being part of a supportive team
We're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Education : High school diploma or equivalent
Schedule : A flexible work schedule may be required
Language : Ability to read, write, speak and understand English
Preferred Qualifications
Experience : 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
Knowledge of : Cable industry products and services, cable billing systems (CSG/ICOMS)
Technical Skills : MS Office, computer savvy, data entry
Skills : Effective communication, multi-tasking, time management, problem-solving
Abilities : Organized, detail-oriented, adaptable, resourceful, team player, resilient
Language : Bilingual (English and Spanish)
#LI-MB10
#LI-MB10
CSU140 2026-68114 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$25k-38k yearly est. 1d ago
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Plastic Sugery Practice Sales - Patient Care Coordinator
Yellowtelescope
Patient access representative job in Tampa, FL
Plastic Surgery Practice - Patient Sales Coordinator
Tampa, Florida world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice.
This practice is owned by a board-certified, well-respected, fellowship trained plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more.
The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship-building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together!
Responsibilities:
1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $5,000 to over $40,000.
2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer.
3. Additional Responsibilities:
Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required.
Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ.
Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader.
Job Requirements:
Bachelor's degree.
2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work.
Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must.
Outstanding verbal and written communication and presentation skills.
Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better.
Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly.
Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must.
Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must.
Ability to excel individually as well as be a productive member of a team.
Compensation and Benefits:
Annual base pay of $50-$75,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $80-$105,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes.
Paid time off
Paid training
Medical benefits per company policy for the employee
401k with match
Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week
Reasonable hours
Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team.
Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.
$25k-41k yearly est. 5d ago
Bilingual Medicaid Customer Service Representative
Leeds Professional Resources 4.3
Patient access representative job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
$20k-29k yearly est. 3d ago
Customer Service Representative
Insight Global
Patient access representative job in Saint Petersburg, FL
Position: Part Time Customer Service Representative
$20-21 Hourly Based On Experience
Looking to HIRE RIGHT AWAY!!
Roughly 20-25 Hours Weekly
Shifts:
Monday-Friday: 9am-6pm
Saturday: 11am-6pm
Must Haves:
Self-sufficient - Will be opening and closing by themselves
Basic computer skills to enter shipping/tracking information
Customer Service experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Day to Day:
This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.
$20-21 hourly 1d ago
Customer Service Representative
Geico 4.1
Patient access representative job in Lakeland, FL
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Customer Service Representative - Lakeland, FL
Salary: $19.06-$23.82 per hour
When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our [City, State] office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.
Salary: $19.06-$23.82 per hour
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!
Qualifications & Skills:
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent
#Geico300
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
$19.1-23.8 hourly 1d ago
Customer Service Representative
Airgas 4.1
Patient access representative job in Largo, FL
Ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with Service Managers and Area Beverage Managers. Following the escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting. We are responsible for building and maintaining the business relationship with our customers, Service Managers and Area Beverage Managers by providing world class customer service to our internal and external customers. This position will also be responsible for responding to customer calls and working with Area Beverage Managers and Service Managers to provide products and services to ANC (Airgas National Carbonation) customers.
Responsibilities
Determine course of action according to customers' needs
Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills.
Follow up with customer and advise on response method and time frame
Coordinate with A/R on delivery issues due to non-payment
Liaison between customers and drivers to help business run efficiently
Non-technical customer support
Handles next level Customer Service issues.
Troubleshooting calls.
Excellent follow up skills
Work with different departments on training and projects
Answer phones and respond to customer request
Provide customers with product and service information
Transfer calls to appropriate departments
Assist with special projects given by supervisors
Assist with voicemail requests
Provide customers with product and service information
Assist with rush deliveries
Update and create processes as needed
Assist with Portal/ Email Orders
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Google Suites and/or Microsoft Suite
$24k-31k yearly est. 2d ago
Credentialing Coordinator
Cell Staff 4.0
Patient access representative job in Tampa, FL
The Credentialing Coordinator will act as the intermediary between our client facilities and internal staff. The position may include but is not limited to responsibility for credentialing and re-credentialing applications for health care providers. This is an entry-level position that will focus on set up, and maintaining information in an online credentialing database system, and tracking licenses and certifications expiration for all medical staff to ensure timely renewals. Setting up drug screens, physicals, immunizations, performing background checks, and anything additional needed for the candidate to start their assignment. This position is a perfect chance to jump-start your career and grow within a thriving company.
Essential Job Duties and Responsibilities:
● Review and meticulously edit a specific set of compliance documentation to be
included in an overall compliance package for our client facilities
● Ensure all reviewed documents exactly meet Cell Staff compliance guidelines
and the facilities' requirements
● Reach all compliance deadlines to client and company specifications
● Provide customer service to our clients
● When needed set up drug screens, physicals, immunizations, and anything
additional for a candidate to start their assignment
● Run background checks
● Frequently use written and verbal communication with recruiters providing
compliance updates
● Work with recruiters to obtain incomplete information or correct inaccurate
documentation before it is submitted to our client facilities
● Work with multiple internal departments to process a substantial volume of
documents
● Audit information in documents for accuracy and proactively work to minimize
future errors
● Call attention to discrepancies and work amicably with coworkers to perfect
documents
● Learn and maintain a knowledge base of current company, state, and federal
regulations to ensure the greatest possible compliance
● Assist the Credentialing Manager and Assistant Manager with special projects.
● Ensure all active staff remains compliant and maintain current required
credentials
● Send new hire welcome box to all external new hires
● Any additional duties assigned
Required Education:
● Bachelor's Degree -OR- Associate Degree with 2+ Years Customer Service,
Healthcare Staffing Compliance/Credentialing, or Related Experience
Skills Required:
● Attention to detail
● Exceptional written and verbal communication skills
● Ability to always remain professional and courteous with all internal and external
employees, vendors, or clients
● Organization skills, as the job entails extensive record-keeping
● Team-oriented
● Willingness to learn and take on new challenges
● Problem-solving
● Microsoft Office and Google Workspace basic knowledge
● Ability to quickly and proficiently learn software systems
Physical & Work Environment Requirements:
● Sitting in a chair at a desk for 8 hours
● Option to stand (standing desk provided)
● Ability to work in an open/team environment
● Ability to work in office
$46k-69k yearly est. 3d ago
Patient Services Coordinator-LPN, Home Health
Centerwell
Patient access representative job in Clearwater, FL
**Become a part of our caring community and help us put health first** The **Patient Services Coordinator-LPN** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
+ Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
+ Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
+ Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
+ Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
+ Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
+ Completes requested schedules for all add-ons and applicable orders:
+ Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
+ Schedules TIF OASIS collection visits and deletes remaining schedule.
+ Reschedules declined or missed (if appropriate) visits.
+ Processes reassigned and rescheduled visits.
+ Ensures supervisory visits are scheduled.
+ Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
+ Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
+ Verifies visit paper notes in scheduling console as needed.
+ Assists with internal transfer of patients between branch offices.
+ If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
+ If clinical, may be required to perform patient visits and / or participate in on-call rotation.
**Use your skills to make an impact**
**Required Experience/Skills:**
+ Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
+ Have at least 1 year of home health experience.
+ Prior packet review / QI experience preferred.
+ Coding certification is preferred.
+ Must possess a valid state driver's license and automobile liability insurance.
+ Must be currently licensed in the State of employment if applicable.
+ Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,900 - $66,200 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$48.9k-66.2k yearly 7d ago
Cardiac Scheduling Specialist
Rom Technologies
Patient access representative job in Clearwater, FL
This is a unique opportunity to be part of the first-of-its-kind, home-based virtual Cardiac Rehab program that uses telemedicine and connected medical devices to support patients from the comfort of their homes. This is a critical role which ensures a seamless patient journey, from scheduling appointments to coordinating with our Cardiac Rehab Specialists (CRSs) for optimal patient care. This position requires excellent organizational and communication skills, a patient-centric approach, and the ability to work collaboratively in a fast-paced environment.
This is an onsite (Clearwater, FL), full-time opportunity.
Responsibilities:
Handle patient communication, adjust patient schedules by scheduling and/or rescheduling appointments.
Ensure optimal patient coverage is provided for when CRS staff are on leave.
Coordinate with clinical and support teams, including CRSs, Clinical Leads, and Registered Dieticians, to manage staffing levels and promptly address any coverage gaps.
Facilitate patient onboarding and ensure smooth transitions throughout their rehab journey, educating patients on the program's details and requirements.
Communicate effectively with CRSs, Clinical Leads, Program Liaisons, Registered Dieticians, Cardiologists, Nurse Practitioners, etc., in a fast-paced environment, quickly and efficiently. Must have the ability to work with a diverse group of patients.
Onboard patients prior to their initial session by indicating the correct placement of an EKG, pulse oximetry, and blood pressure cuff. Provide instructions to patients during their initial and assist in completing intake surveys.
Implement process improvements to streamline scheduling and session management.
Collaborate with IT support to resolve technical issues affecting virtual session delivery, acting as the first responder during patient sessions. Promptly troubleshoot and address patient IT problems using a variety of systems and resources.
Develop and implement contingency plans to address unexpected challenges such as technical failures or staffing shortages.
Utilize comprehensive medical record systems proficiently to accurately document and track patient needs throughout their rehabilitation journey.
Assist in program improvement projects, contributing ideas and strategies for enhancing the effectiveness and efficiency of the cardiac rehab program.
Additional duties as assigned.
Qualifications
Requirements:
2+ years' experience in relevant duties such as scheduling and coordination of team schedules.
5+ years' experience as a Medical Assistant or equivalent.
Experience working in a cardiologist office or cardiac setting, preferred.
Must have the ability to work onsite.
Experience in Electronic Medical Record platforms.
Strong interpersonal and communication skills.
Strong analytical and problem-solving skills.
Sound organizational skills.
Exceptional customer service skills.
Ability to sit at a computer terminal for an extended period.
Moderate noise (i.e., phone calls, online meetings, computer audio).
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular, predictable attendance is required.
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing ******************.
$32k-49k yearly est. 2d ago
Patient Services Coordinator Home Health Full Time
Centerwell Home Health
Patient access representative job in Clearwater, FL
Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
* Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
* Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
* Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
* Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
* Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
* Completes requested schedules for all add-ons and applicable orders:
* Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
* Schedules TIF OASIS collection visits and deletes remaining schedule.
* Reschedules declined or missed (if appropriate) visits.
* Processes reassigned and rescheduled visits.
* Ensures supervisory visits are scheduled.
* Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
* Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
* Verifies visit paper notes in scheduling console as needed.
* Assists with internal transfer of patients between branch offices.
* If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
* If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
* Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
* Must have at least 1 year of home health experience.
* Prior packet review / QI experience preferred.
* Coding certification is preferred.
* Must possess a valid state driver's license and automobile liability insurance.
* Must be currently licensed in the State of employment, if applicable.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$37,200 - $51,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
$37.2k-51.2k yearly 60d+ ago
Access Coordinator - Bilingual English & Spanish
Caremax Inc.
Patient access representative job in Tampa, FL
About us:
HEART . It is the driving force of our commitment to serving others with empathy, respect, and dignity. CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.
You can count on us to provide you with resources and opportunities for growth, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:
Access to continual education through CareMax University
Starting with 18 days of Paid Time Off
8 company paid holidays plus a floating holiday
401(k) plan with company match
Comprehensive medical package
We are seeking an Access Coordinator to provide assistance to members about ACCESSFlorida program (Food Assistance Program, Temporary Cash Assistance and Medicaid Program) and assist on how to apply or renew it. As a Floridaaccess community partner, the representative is required to provide the services to all public inquiring about them.
QUALIFICATIONS/EDUCATION
High School diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent is required.
Working knowledge of Microsoft Office applications.
Medical terminology knowledge preferred.
ABILITIES/SKILLS
Excellent communication skills.
Bilingual in English and Spanish, required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Explains, orients, and assists the members about ACCESSFlorida program (Food Assistance Program, Temporary Cash Assistance and Medicaid Program) and assists on how to apply or renew it.
Orients, supports, and assists to fill out certain governmental programs, such as: naturalization, citizenship, Medicare part D, housing, telephones, electricity, etc.
Greets new or potential patients, shows the wellness and medical centers.
Supports to maintain the Wellness Center clean and organized.
Guides members to exits or provides other instructions or assistance in case of emergency.
Works well under stressful conditions and treats members with respect.
Provides informational handouts from county office.
Completes paper or online applications as requested by customers.
Provides assistance calling DCF Customer Call Center.
Prints, faxes, emails, or copies of corresponding documents for customers as needed.
Explains application process clearly.
Provides customer assistance for "My Access Account".
Performs other related or non-related tasks as assigned by Center Administrator.
PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.
FREQUENCY FACTOR TABLE
FUNCTION
FREQUENCY
Walking and standing
More than 75%
Sitting
Less than 25%
Physical Hand and Finger Dexterity (office equip. typewriter, computer)
More than 75%
Close vision the ability to adjust Focus (typewriter and/or computer)
More than 50%
Talking and Hearing
100%
Lifting less than 10 pounds
Frequently
Lifting 10-30 pounds
Seldom
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Described below are typical work environment characteristics encountered while performing the essential functions of the position:
Moderate to High noise level.
Clean, well-lit, comfortable climate.
Fast-Paced environment.
Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of the position.
$24k-32k yearly est. Auto-Apply 60d+ ago
TEMPORARY - Standardized Patient
Nova Southeastern University 4.7
Patient access representative job in Clearwater, FL
We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
The Standardized Patient reports directly to the Simulation Lab Manager and or Medical Director. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo physical examinations by students as part of the medical students learning experience.
Job Category: Non-Exempt
Hiring Range: $25.00
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1) Be highly dependable and punctual
2) Demonstrate flexibility and reliability with scheduling and assignments
3) Follow written and verbal instruction
4) Provide constructive feedback to medical students and fellow SPs
5) Work in a professional manner when interacting with learners, faculty, supervisors and peers
6) Be comfortable having repeated physical examinations
7) Be willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through an observation monitor
8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner
9) Accurately and consistently complete checklists
10) Accept ongoing feedback from facilitators and incorporate into case simulation
11) Other duties as assigned.
Job Requirements:
Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments
2) Must have the ability to understand and follow instructions
3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner
Required Certifications/Licensures:
Required Education: High School Diploma or Equivalent
Major (if required:
Required Experience:
Preferred Qualifications:
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
$25 hourly 60d+ ago
Patient Services Coordinator Home Health - Full-time
Enhabit Inc.
Patient access representative job in Clearwater, FL
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
* 30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
* Continuing education opportunities
* Scholarship program for employees
* Matching 401(k) plan for all employees
* Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
* Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
* Flexible spending account plans for full-time employees
* Minimum essential coverage health insurance plan for all employees
* Electronic medical records and mobile devices for all clinicians
* Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
* Must possess a high school diploma or equivalent.
* Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services.
* Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
* Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
* Must possess a valid state driver license
* Must maintain automobile liability insurance as required by law
* Must maintain dependable transportation in good working condition
* Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$27k-39k yearly est. Auto-Apply 21d ago
Patient Services Coordinator Home Health - Full-time
Enhabit Home Health & Hospice
Patient access representative job in Clearwater, FL
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice.
As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
Continuing education opportunities
Scholarship program for employees
Matching 401(k) plan for all employees
Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
Flexible spending account plans for full-time employees
Minimum essential coverage health insurance plan for all employees
Electronic medical records and mobile devices for all clinicians
Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
Must possess a high school diploma or equivalent.
Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services.
Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
Must possess a valid state driver license
Must maintain automobile liability insurance as required by law
Must maintain dependable transportation in good working condition
Must be able to safely drive an automobile in all types of weather conditions
* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$27k-39k yearly est. Auto-Apply 21d ago
Radiology Scheduling Specialist
Radiology & Imaging Specialists of Lakeland
Patient access representative job in Lakeland, FL
Job Title: Scheduling Specialist
Reports To: Scheduling Manager
Type of Shift: Full Time
JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
9. Performs related work as required.
10. Customer Service.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
$32k-49k yearly est. Auto-Apply 48d ago
Patient Services
Defy Medical
Patient access representative job in Tampa, FL
Job DescriptionSalary: $16
! Must be able to come in office for training for 4-5 days the first week!
Who Are We?
Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.
What Are We Looking For?
Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.
A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.
Responsibilities
Communicating with clients, medical assistants, and nurses within the organization.
Maintain client and employee privacy in accordance with HIPAA regulations.
Explaining treatment procedures to patients and providing follow up education
Answer multi-line phone system and take appointments or direct calls to the appropriate department.
Answer high volume of incoming calls
Check voicemails and return customer calls
Maintain email communication with patients, vendors and co-workers daily
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
Duties, responsibilities, and activities may change at any time with or without notice
Must be able to Train in Tampa Office
Qualifications
1 + years in healthcare preferred
High School Diploma (associates in healthcare preferred)
Ability to execute active listening and problem-solving skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Excellent written and verbal communication skills including phone and e-mail etiquette.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.
Shifts Available
Monday, Wednesday, Thursday, Friday 11:00am-8:30pm, Saturday 9am-2pm
Monday-Friday 12:15pm-9:00pm
Compensation
$16/hour
Benefits
PTO
Paid Holidays
Medical
Dental
Employee Discount on services
*Benefits are subject to change at any time
Location
Tampa, FL (Remote)
Department
Patient Services
Employment Type
Full-Time
Minimum Experience
Entry-level
Compensation
$16 hourly 7d ago
Call Center - Patient Care Representative
Suncoast Community Health Centers 3.8
Patient access representative job in Brandon, FL
PATIENT CARE REPRESENTATIVE
FLSA:
NON
-
EXEMPT
Duties/Responsibilities:
Monitor and respond to incoming medical department calls, documenting messages and routing urgent issues to appropriate staff.
Record all telephone interactions and instructions provided to patients.
Assist with appointment scheduling, referral requests, and general inquiries.
Forward calls involving assessments, symptoms, emergencies, or medical advice to the appropriate medical staff.
Process pharmacy requests for medication and refills in compliance with Call Center policies.
Maintain accurate patient records and documentation in the electronic health record (EHR) system.
Coordinate referrals, follow-ups, and communication between patients and healthcare providers.
Manage correspondence, messages, and administrative tasks such as filing and document preparation.
Collaborate with medical staff and address patient concerns professionally to ensure seamless care.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, Electronic Medical Record (EMR) and related software.
Education and Experience:
High School Diploma or equivalent is required
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Patient access representative job in Wesley Chapel, FL
Site: FMCOH Wiregrass Ranch Hospital Location: Wesley Chapel, Florida Position: Scheduling/ Registration Specialist Department: Surgery Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida's fastest-growing communities with exceptional, outcomes-focused care. Designed for Excellence: Opening with 102 beds, expandable to 300 beds at full build-out 9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities Comprehensive services in cardiology, neurology, oncology, surgery, and more From life-saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion. Responsibilities Essential Functions Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures. Accurately communicates prep information, arrival time and arrival location to patient. Inputs and distributes charge management process on a daily basis. Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Demonstrates in depth knowledge of ancillary departments. Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications. Regularly communicates with PatientAccess and clinical departments regarding registration and scheduling issues. Takes a proactive role in problem resolution. Qualifications Job Summary The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures. Education/Training High School Graduate or equivalent. Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting). Experience One (1) year of clinical registration, scheduling or closely related experience required.
Job Summary The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures. Education/Training High School Graduate or equivalent. Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting). Experience One (1) year of clinical registration, scheduling or closely related experience required.
Essential Functions Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures. Accurately communicates prep information, arrival time and arrival location to patient. Inputs and distributes charge management process on a daily basis. Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Demonstrates in depth knowledge of ancillary departments. Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications. Regularly communicates with PatientAccess and clinical departments regarding registration and scheduling issues. Takes a proactive role in problem resolution.
$27k-31k yearly est. Auto-Apply 33d ago
Radiology Scheduling Specialist
Radiology & Imaging Specialists of Lakeland
Patient access representative job in Lakeland, FL
Job DescriptionJob Title: Scheduling Specialist
Reports To: Scheduling Manager
Type of Shift: Full Time JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
9. Performs related work as required.
10. Customer Service.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
Patient access representative job in Wesley Chapel, FL
Site: FMCOH Wiregrass Ranch Hospital
Scheduling/ Registration Specialist
Department: Surgery
Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida's fastest-growing communities with exceptional, outcomes-focused care.
Designed for Excellence:
Opening with 102 beds, expandable to 300 beds at full build-out
9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
Comprehensive services in cardiology, neurology, oncology, surgery, and more
From life-saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.
Responsibilities
Essential Functions
Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures.
Accurately communicates prep information, arrival time and arrival location to patient.
Inputs and distributes charge management process on a daily basis.
Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Demonstrates in depth knowledge of ancillary departments.
Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
Regularly communicates with PatientAccess and clinical departments regarding registration and scheduling issues.
Takes a proactive role in problem resolution.
Qualifications
Job Summary
The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures.
Education/Training
High School Graduate or equivalent.
Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting).
Experience
One (1) year of clinical registration, scheduling or closely related experience required.
$27k-31k yearly est. Auto-Apply 59d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Palm Harbor, FL?
The average patient access representative in Palm Harbor, FL earns between $22,000 and $37,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Palm Harbor, FL
$28,000
What are the biggest employers of Patient Access Representatives in Palm Harbor, FL?
The biggest employers of Patient Access Representatives in Palm Harbor, FL are: