Patient Access Representative Jobs in Redondo Beach, CA

Inizio Engage has partnered with a leading pharmaceutical company to build a UNIQUE team of Rapid Deployment Representatives (RDR) working with their neuroscience Sales Force Team. If you love to travel and seek the experience to live in various parts of the country for the next 12-18 months, this may be your ideal opportunity. You will learn an exciting new product and deploy into different territories throughout an area for a designated amount of time. A successful candidate will be able to show documented success as a top producer while effectively managing their territory as a results-oriented salesperson, business partner and consultant. The incumbent will skillfully deal with the concepts and complexities associated with the product and must demonstrate an in-depth understanding of the clinical data. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What's in it for you? Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests, and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 Awarded a “Great Place to Work” award in 2022 and 2023 Fortune Best Workplaces in Biopharma 2022 What will you be doing? RDR role will support vacant territories within their assigned area, both virtually and face to face Meet or exceed all established territory sales plan and objectives, by developing and implementing strategies specific to the assigned territory. Establish and maintain professional relationships with targeted opinion leaders and physicians Effectively plan workdays and sales calls to accomplish activity goals and objectives. Develop and implement special programs within territory to maximize sales opportunities, i.e., speakers' bureau programs, symposia, etc. Complete assigned administrative tasks in a timely, accurate, legible, and organized manner. Communicate a current, effective, and accurate sales presentation to customers. Present a professional sales image in all business matters. Carry out duties and responsibilities in compliance with applicable regulations and Pharma guidelines and operate assigned sales territory within established sales and/or corporate policies, procedures, and standards. Attend regional and national conferences throughout the year. What do you need for this position? Bachelor's Degree required 2+ years business or customer service experience; sales preferred Pharmaceutical Sales preferred Proven time-management skills Strong interpersonal and relationship building skills Strong work ethic and drive to succeed in all situations Positive attitude and growth mindset A sense of resourcefulness and ability to overcome challenges/obstacles when working in a new territory Excellent communication skills in-person and virtually (email and Zoom) Ability/willingness to travel extensively and stay at a location for an extended period of time. Local and overnight travel is required Based on business need at any given time travel could be up to 75% in a given month Timeliness Valid driver's license and clean driving record Selling skills - Ability to profitably build new business and expand existing customer relationships Clinical Acumen - Possesses clinical knowledge and insights that allow for strong decision making Business Acumen - Understands industry trends, market access and market dynamics to drive strategy Communications and Teamwork - Communicates accurately, concisely and compellingly to a variety of audiences and adapts communication style as needed; ability to forge and maintain effective relationships with internal employees and external customers Resource Utilization - Identifies available resources and solves problems by utilizing best available information and support resources About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: ********************** Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a flex Member Support Specialist (Medical Receptionist) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. Our Flex Member Support Specialists support multiple offices in a Market. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 1 year of experience in high touch customer or patient facing roles Strong written and verbal communication skills Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every 5 years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Competitive salary: starts at $23.25/hour Protecting your future for you and your family 401K match Opportunity to participate in company equity programs Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full-time role (Monday through Friday 7:30AM - 5:00PM) based in-person with our team and patients at our office in El Segundo, CA. Our Flex Member Support Specialists lend support to multiple One Medical locations in a market. Office location and schedules are subject to change. Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

Job DescriptionDescription: The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care. Duties and Responsibilities Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention. Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system. Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner. Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance. Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships. Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records. Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary. Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance. Other duties as assigned by Supervisor. Requirements: Strong verbal and written communication skills. Bilingual Spanish is highly preferred but not required. Ability to utilize medical terminology to communicate with patients and healthcare professionals. Excellent organizational skills, with a strong attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task and work well under pressure in a fast-paced environment. Self-motivated and able to work both independently and as part of a team. Education and Experience Requirements Experience using electronic health records (EHR) systems. 1+ years of experience in customer service or patient care coordination. Specialty Pharmacy experience is highly preferred. IVIG scheduling and care coordination experience is highly preferred. Experience with CareTend pharmacy system is highly preferred.

Assignment Information • Department: KH Kidney Acquisition • USC Address where the work is being performed? 2011 N. Soto Street-SST Soto Street Building Two (333) be virtual/remote, onsite, hybrid? 100 % onsite • Pay rate: $26.00 • Duration of Assignment: 13 weeks at this time, high possibility for an extension • Work hours: 8 Hour Day Shift, 40 hrs/week • Dress code: casual Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information Experience in the medical field, including scheduling and transplant preferred. Demonstrated ability to problem-solve and provide effective resolution. Bilingual strongly preferred, if bilingual certified department translator strongly preferred. Content knowledge of medical terminology and transplant process preferred. Ability to become proficient in EMR and various IT systems required. What is the required levels experience, education? HS diploma, GED. AA strongly preferred or BA/BS preferred Description: The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients. The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. Duties include: closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care. Bilingual fluency is strongly preferred.

Job Description **Lucrative incentive opportunity! The Patient Access Coordinator is responsible for requesting authorization for all applicable incoming orders. This process includes understanding of payers’ medical policies for our services, collecting and reviewing all the necessary documentation required to submit prior authorization, contacting the ordering physician or their office for additional information if applicable, completing the required authorization submission forms within allotted timeframes and, follow-up with the payor to obtain an authorization determination. When applicable, the PA Coordinator will also submit a Prior Authorization appeal if criteria is met but the PA was denied erroneously. POSTION WITHIN THE ORGANIZATION: 1. Customer Care, Sales, Commercial and external vendors 2. Cooperates with all departments across the organization ESSENTIAL DUTIES AND RESPONSIBILITIES: Reviews incoming orders to determine if authorization is required Reviews documentation from ordering physician for completeness to meet the medical policies of payors and work them in priority dependent on allotted timeframes per payer as the time can vary . Contacts ordering physician's office to obtain missing documentation when applicable or to meet timeliness of the submissions Communicate with physician offices and/or sales team for assistance with authorization submissions, when applicable Verifies diagnosis code on order in line with current ICD 10 requirements Completion of authorization forms via paper or online Submit authorizations to payors via fax, through payor portal, or third party vendor with all required documentation to maximize success in achieving approvals Log authorization actions within the billing system for tracking Follow up on all open authorization submissions including those submitted by the third party vendor Notify billing staff and document account when authorization determination is received Additional tasks as needed The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. KEY CONTACTS: · Internal: This position may interface with various departments within the company. · External: Clients and Payors EDUCATION AND EXPERIENCE REQUIREMENTS: EDUCATION Education: High School diploma or general education degree 1 + years related experience preferable KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) Specific Knowledge Required: Knowledge: Comprehension of a body of information acquired by experience or study. Skill: A present, observable competence to perform a learned activity. Ability: Competence to perform an observable behavior. Medical Pre-Authorization knowledge/experience 1 + years Knowledge of CPT and ICD 10 codes Previous medical billing experience preferred · Ability to read and understand medical payer policies as well as pathology reports Ability to work with sensitive and confidential information BEHAVIOURAL COMPETENCIES/DESIRED SKILLS: Must be able to work in a fast-paced environment Must have strong organizational skills and attention to detail High degree of accuracy Manage Multiple tasks independently Excellent problem resolution Excellent customer service skills "Outside the Box" thinker Other Skills necessary: Analytical thinking, thoroughness, good research skills, and strong verbal/written communication. · PRIVACY NOTICE: To review the California privacy notice, click here: *********************************** · Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program. WORKING ENVIRONMENT: Establishes ADA (Americans with Disabilities Act) requirements ENVIRONMENT/SAFETY/WORK CONDITIONS: Working conditions (inside or outside the office) General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Maintains a clean, neat, and orderly work area. Adheres to Department Specific Safety Guidelines. Standing, sitting, walking, bending, reaching, manual manipulation, and lifting up to 15 pounds. TRAVEL: No travel is required. OTHER DUTIES: Other duties as required by management Company DescriptionAgendia is the only molecular diagnostics company focused solely on breast cancer. With our groundbreaking genomic testing, we generate reliable and meaningful clinical data about the unique biology of a woman’s breast cancer. Backed by prestigious physicians and institutions globally, we are shifting the standard of care towards more ideal, personalized treatment.Company DescriptionAgendia is the only molecular diagnostics company focused solely on breast cancer. With our groundbreaking genomic testing, we generate reliable and meaningful clinical data about the unique biology of a woman’s breast cancer. Backed by prestigious physicians and institutions globally, we are shifting the standard of care towards more ideal, personalized treatment.

About Us: Ideal Face & Body is a premier plastic surgery office located in the prestigious golden triangle of Beverly Hills. We are renowned for delivering excellence in cosmetic surgery and aesthetic treatments with the highest level of patient care. We focus on enhancing our clients' confidence and well-being through transformative procedures tailored to their needs and goals. Job Overview: Ideal Face & Body is looking for an experienced Surgical Sales Consultant to join our plastic surgery practice. You must be living in California and have a proven track record of meeting or exceeding high sales goals. The position is an in-person role at our office located in Beverly Hills. The ideal candidate will be able to provide concierge-level service on the first phone call, through consultation, and surgery. The ideal candidate is also a compassionate professional with a strong background in aesthetics and a deep understanding of plastic surgery procedures. You must excel at consultative sales and have a proven track record of success in meeting sales targets, preferably in the luxury/high-end market space. We seek sharp, motivated people who come with experience, are open to learning, are fast on a computer and love to work with people in a sales capacity. Our office provides the highest standards of patient care, customer service, and great bedside manner. The successful candidate reflects the high quality of the practice in terms of professional appearance, communication, demeanor, and education. Candidates must have outstanding sales, leadership, organizational, and relationship building skills. QUALIFICATIONS: 2+ years in a consultative sales role. Ability to hit at least 200+ patient contacts per week. Superb hustle. Strong organizational and follow-up skills. Proficient in Google Sheets, Google Docs, and EMR systems. Ability to run reports and track data. A positive attitude and willingness to jump in to assist with additional tasks. Strong written and verbal communication skills. Bachelor's degree is required. Experience in aesthetics, healthcare, or customer service is a plus. Excellent communication, emotional intelligence, and interpersonal skills. Strong ability to build rapport and maintain patient confidentiality is a must. Knowledge of Care Credit and Alphaeon financing is a plus. Responsibilities Conduct thorough, patient-centered consultations to assess clients' needs, goals, and concerns. Provide detailed information on procedures, risks, benefits, and recovery timelines. Patient Education: Clearly explain procedural options, post-operative expectations, and costs. Answer any questions to ensure patients feel confident and well-informed. Sales & Scheduling: Assist patients in making decisions by outlining all services and available options. Coordinate and schedule pre-op, surgery, and post-op appointments. Administrative Support: Maintain accurate patient records and documentation. Collaborate with the medical and administrative teams to ensure seamless patient care. Utilize Google Sheets to document patient interactions and maintain accurate records of our leads. Keep daily tracking and record of surgical sales. Demonstrate strong communication skills to explain complex surgical options clearly. Lead and collaborate with the surgical team to ensure seamless operation and patient care. Drive sales initiatives by promoting services and fostering relationships with potential clients. Personal Qualities: Compassionate, empathetic, and detail-oriented. Must maintain a professional appearance and demeanor suited to a Beverly Hills practice. This is a full-time position. In addition to base salary there is an opportunity for bonus, with strong 6-figure potential in year one. This role is essential for ensuring high-quality patient care in the field of plastic surgery. If you are dedicated, detail-oriented, and eager to contribute to a dynamic cosmetic team, we encourage you to apply. Job Type: Full-time Pay: $26.44 - $28.85 per hour Expected hours: 40 per week Benefits: 401(k) Employee discount Free parking Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Application Question(s): Do you live within 15 miles from Beverly Hills? Do you have experience with surgical sales? Education: Bachelor's (Required) Experience: Sales: 2 years (Required) Customer service: 2 years (Preferred) Ability to Relocate: Beverly Hills, CA 90212: Relocate before starting work (Required) Work Location: In person

This is an amazing opportunity to join an elite medical clinic focused on wellness. We are seeking a detailed, customer service-oriented individual with strong clinical care and management skills who is committed to upholding high standards of patient care. This is a full-time position for a Patient Coordinator, offering an opportunity to excel in a high end, fast paced, service oriented, clinical environment. We're looking for a professional with a positive attitude, excellent customer service skills, common sense and strong organization/administrative skills to work hand in hand with the medical director, providers and his/her patients. You will work with a wide variety of patients -- the ideal candidate will be comfortable multi-tasking, have good communication skills, strong organization skills, proactive thinking/planning and contribute a helpful and positive attitude to our work environment. Integrity and a high regard for patient confidentiality are a must. Duties: ● Greet patients and orient them to programs, pre/post and procedural orientation, handle patient questions and arrangements inside and outside of our office ● Creation and maintenance of spreadsheets, forms and checklist for personal use ● Develop a referral stream and key relationships with patients by providing exceptional service, follow up and care ● Collect and organize records, maintain electronic charts and all patient/surgical/program/medical information and data ● Provide patients and doctors with everything they need before, during and after visits, such as paperwork, results of diagnostic tests, the patient's medical history and referrals, prescriptions, referrals, etc. ● Record data in the patient's chart including visit documentation, medical questions, updates, follow up, prescriptions, etc. ● Complete calendar management: schedule appointments for patients and monitor the doctors schedule to ensure calendars are full and appointments are booked properly -- including scheduling, paperwork and confirmations ● Prepare and complete all paperwork, orders, etc. Work with the product team to get all orders in promptly and follow up to have ready same day ● Manage patient calls, questions, medical programs, follow up, prescriptions, labs and lab reviews, etc ● Visit check in and out for all patients, work with the billing team to get them what they need for charges and be sure their appointment is charged same day ● Point of Liaison between the doctors, staff, outside facility and patients ● Ensure patient has the best experience possible from beginning to end, great follow up from their visits and get everything they need ● Cross training and back up support for other positions as needed ● Discussion of fees, pricing, programs, etc. ● Answer phones and emails for patients and respond to all inquiry's same day Requirements: ● Bachelors' degree preferred but will consider equivalent experience ● Minimum of 3 years administrative type experience, ideally hospitality, real estate, high end medical or medi spa ● Professionalism and maturity in speech and demeanor is required ● Highly organized with a dedication to follow through and an ability to proactively anticipate needs ● Demonstrated written and oral communication skills, and excellent interpersonal skills ● Excellent typing skills with a strong proficiency in MS Office Suite ● Must be a team player and also capable of working independently ● Ability to thrive in a fast-paced, detail-oriented environment ● Must be reliable and punctual with own transportation ● Strict HIPAA compliance Compensation: $55,000-$65,000 Location: Los Angeles, CA 90025

Founded in 2007 by Bill Barton and Patty Perreira in Southern California, Barton Perreira draws inspiration from the perpetual sunshine and enchanting golden-hour sunsets that paint the state in gold. We embody a fusion of innovation, luxury, craftsmanship, and a resolute commitment to pushing the boundaries of eyewear excellence. Barton Perreira is part of Thélios, the eyewear expert of the LVMH Group. CUSTOMER SERVICE SPECIALIST POSITION SUMMARY: Based out of our Irvine, California office, we are looking for a specialist responsible for answering calls, providing product information, and assisting customers by being informative, empathetic, and eager to resolve any issues quickly. The ideal candidate will be willing to listen, learn, and address any customer inquiry that comes their way. KEY RESPONSIBILITIES Respond quickly and effectively to customer issues with empathy and professionalism. Efficiently handle customer inquiries via phone, online chat and email regarding orders, product status, and other related information or issues. Upsell products and suggest alternative solutions. Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience. Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues. Record, organize, and manage customer interactions and profile/account changes. Learn and adhere to all customer service procedures and policies. PROFILE High School Diploma or Associate degree in Business Administration or certification preferred Minimum of 2+ years of relevant Customer Service experience Minimum of 2+ years of relevant Customer Service experience Excellent data entry skills with high attention to detail and superb time management skills Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external). Proficient in Microsoft Office; Sage 100 knowledge is an added advantage. The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. What are the employee benefits at Barton Perreira? We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and more. Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Direct applicants only, no third-party staffing inquiries, please.

Job Description Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs. SUMMARY Promoting a professional health care facility image by the efficient performance of a variety of business and clerical tasks designed to facilitate the smooth flow of patients, clients, and work throughout the organization. Ensuring all medical records are set-up and maintained in accordance with standards. ESSENTIAL DUTIES Cheerfully greet and register incoming clients, patients and visitors in a prompt and pleasant manner. Present, review, update, process patient registration forms according to guidelines. Complete funding program assessment and assign patients to the correct program. Refers patients to Enrollment Coordinator as appropriate. Verify patient payer insurance eligibility, and any co-pays or share of cost. Collect patient co-pays or share of cost according to policy. Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics medical practice policies. Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinician’s or other staff as needed and per patients request. Creates New patient records in EMR (eClinical Works) according to guidelines. Review all medical record charts for the following day and ensure all documents are properly filed and present in the patients record. Add and Remove Alerts in patients record as needed Sends letters to patients as directed by clinician. Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay). Maintain a supply of complete packets for every funding program. Schedule patient appointment, cancel, reschedule. Maintain established office policies and procedures. Maintain an organized and clean work environment at all times Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time. Opens, Closes clinic as directed by supervisor. Perform other reasonably related duties as assigned by the supervisor. May perform MA duties assigned by the supervisor. POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines. Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check. Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19 and booster To perform effectively in this position, the incumbent must have: • Medical Assistant experience or education • Working knowledge of medical terminology • Working knowledge of standard medical records maintenance policies, practices and laws • Basic knowledge of Clinic policies and procedures • Strong clerical/administrative skills including use of personal computer, especially medical word processing and spreadsheets • Able to handle multiple-phone line • Ability to maintain absolute discretion over highly sensitive patient information. • Very effective people skills including oral communication skills and customer service skills • Ability to work effectively with people of diverse cultures, ages and economic backgrounds • Detail and task-oriented • Must work well with constant interruptions • Bilingual skills in English/Spanish – both written and verbal • Follow set routines and be alert to variations and make decisions accordingly • Must maintain organized and accurate records Exercise team coordination skills and maintain cooperative relationships with staff members, patients and providers. Ability to deal with irate patients and or identify when to call upon supervisor for assistance Typically, these skills are the result of completion of one year experience in a medical office, clinic, or other health care facility. High school graduate or equivalent, completion of a recognized medical secretarial program preferred.

Global luxury brand, Naked Wardrobe, is currently seeking a highly experienced Seasonal Customer Service Representative to join our fast-paced team. Must be a team-player who provides professional and confidential support while delivering a positive experience to all clients. Candidate must be highly organized, efficient, manage multiple tasks under tight deadlines, and is a true self-starter who can work both independently and also work well within the team. DUTIES INCLUDE BUT NOT LIMITED TO: - Handling high volume of emails, and communicating with customers on a global scale - Responding to social media inquiries, comments, and messages - Handling orders and returns as needed - Assisting returns department when needed - Filing and copying as necessary - Additional duties as assigned REQUIREMENTS: - Must have 3+ years of customer service experience via email communication - Type 65+ words a minute - MAC savvy - Must be familiar with Microsoft Outlook/Microsoft Office - HappyFox efficient is a plus - Strong organizational skills - Excellent oral and written communication - Typing skills must be top notch - High degree of accuracy and attention to detail - Must reside in Los Angeles

Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic environment, providing top-notch service to our customers. Why Join FHI Heat? FHI Heat is at the forefront of the beauty industry, known for our commitment to quality and innovation. As we continue to expand, we're looking for someone who thrives in a fast-paced setting and enjoys making a meaningful impact every day. This role requires on-site presence 5 days a week in our Simi Valley office, putting you right at the heart of our growing operations. Key Responsibilities: Customer Engagement: Deliver exceptional service through phone, email, and chat, ensuring every interaction leaves a lasting positive impression. Problem Solving: Respond to inquiries, resolve issues promptly, and assist with product information, order statuses, and general questions. Order Management: Process orders, returns, and exchanges with precision and efficiency. Record Keeping: Maintain and update customer records to ensure seamless service. Team Collaboration: Work closely with other departments to enhance the overall customer experience. Feedback Analysis: Collect and analyze customer feedback, offering actionable suggestions for continuous improvement. Outbound Calls: Follow up on customer inquiries and resolve any outstanding issues, strengthening relationships and trust. What You'll Need: High school diploma or equivalent. 3-5 years of customer service experience. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to thrive in a fast-paced environment and juggle multiple tasks. Proficiency in Microsoft Office Suite; SAP and Shopify experience is a plus. Outbound calling experience is a bonus. Compensation & Benefits: Hourly Rate: $20-$26, based on experience. Comprehensive Benefits: Health, medical, dental insurance, vacation, and more in-house perks. Join Our Growing Team! If you're ready to grow with us and make an impact in the beauty industry, we'd love to hear from you! FHI Heat is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Flow Coordinator , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. You Will: Interacts with front desk, technologists, physicians, and nursing staff coordinate the completion of patient’s exams/procedures effectively and efficiently. Ensure there is a consistent flow of patients in order to for the scheduled examination to remain on time. Walk the patients from the waiting area to dressing area to change for their scheduled examinations. Interview patients for examination and record their medical history. Screen patients for safety according to RadNet protocols. Assist Registered Nurse to ensure set up of IV’s, monitor Oral and IV sedation, and other activities requiring assistance. Assist with coordinating contrast coverage with Radiologist, as needed. Contact referring physicians’ offices for verification of examination orders and authorizations. Prepare examination room for exam/procedure including: ensure that equipment and tools are sterilized in each examination room before every patient exam, assist with changing coils for incoming procedure, assist technologist with other tasks to ensure that examination room is prepared for examination. Assists modality technologists in other tasks as assigned within the scope of their job skills. Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrates ability to establish, nurture, and maintain cooperative working relationships. If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Requires High School Diploma or general education degree (GED) and/or experience working in a diagnostic imaging facility. Must possess and utilize strong interpersonal skills and have the ability to interact effectively with doctors, referring doctors and staff, patients, peers, and management. Must possess good written and verbal communication skills. Must be detailed-oriented and organized while operating with urgency in order to ensure the timely processing of patients and work flow to avoid delays. Medical terminology knowledge is a plus.

Job Description Beverly Hills Cancer Center vigorously strives to be among the world's best health centers in our pursuit of total health and wellness by delivering leading-edge medicine in a truly compassionate manner. By combining breakthrough research with advanced diagnostic technologies and a variety of treatment modalities, our dedicated medical professionals provide uniquely comprehensive care to those with cancer and other life-threatening diseases. Our spacious, modern facility offers state-of-the-art medicine in an aesthetic, comfortable environment. If you are looking for an amazing opportunity at the top health center to help patient care, please apply today. ESSENTIAL DUTIES Provide receptionist services such as greeting patients, answering phones and directing calls, forwarding calls, leaving voicemails, emailing, and generating tasks in EMR. Plan, organize, direct and schedule patient's internal appointments based upon orders. Coordinate and track external referrals. Verification of Insurance and entering information into EMR. Collection of payments. Requesting Authorizations. Coordinate obtaining and sending medical records requested. Monitor daily clinic schedules in accordance with scheduling protocols. Provide strong alliance and acts as a liaison with all medical staff (including physicians) and all ancillary departments of BHCC. Excellent customer service skills and communication skills. REQUIREMENTS High school diploma required, Associate or Bachelor's degree highly preferred. Minimum of two years of patient front office and/or billing experience and knowledge of insurance verification/authorization process required. Exposure in an oncology setting is required, imaging/radiology experience is also helpful. Excellent computer skills and EMR knowledge. Benefits We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include: Health, dental, and vision insurance 401k FSA Company-sponsored life insurance Voluntary supplemental life insurance Voluntary short-term / long-term disability options Flex PTO & paid holidays Employee recognition programs Team building events & employee appreciation lunches Referral bonus programs Job training, professional development, & continued education About the Practice and Mission At the Beverly Hills Cancer Center, our primary goal is to cure every patient's cancer. Since we know that in many cases advanced-stage cancers cannot be cured, our next goal is to make cancer a chronic disease, with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment, and caring attention to the mind, body and soul of each and every patient. With this fusion of science and caring, we aim to provide our patients with the best possible healing, and pride ourselves for being one of the best cancer treatment centers internationally. As a private, comprehensive facility, Beverly Hills Cancer Center provides state-of-the-art cancer treatment under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full-service diagnostic imaging center (with MRI, CT, PET/CT, and Bone Scan technology), and a complete, award-winning diagnostic laboratory. We also conduct some of the world’s leading clinical trials for cancer treatment right here in our facility — making ours one of the top cancer centers in Los Angeles and worldwide. Driven by our unique model and goal to provide exceptional and personalized care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress-free environment is integral to the healing process. Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience (including specific industry), education, specialty and training. This pay scale is not a promise of a particular wage.

Intro To Taxrise: At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. About The Role As a Customer Service Representative at TaxRise, you play a pivotal role in maintaining positive and professional relationships with clients. The Customer Service Representative performs all client care activities by responding to client inquiries, partnering with clients to identify their needs, gathering and explaining required documents, and providing assistance as needed. Additionally, they collaborate with different departments and assist case managers. What You'll Do Build and maintain effective professional relationships with clients. Develop strong customer relationships by promptly responding to inquiries and addressing any complaints. Provide status updates to multiple team members and clients. Contact clients via phone and email to retrieve required documents and information. Handle phone calls with professionalism, courtesy, and an empathetic demeanor. Understand when and how to escalate calls to the appropriate department. Assist case managers in resolution cases. Understand, handle, and process forms related to tax resolution such as 433 forms and power of attorney. Take necessary actions to address and escalate forms-related matters as required. Respond to client inquiries regarding IRS or Collection notices received. Explain the necessity of requested documents and gather them effectively. Consistent time and attendance is crucial not only for operational efficiency and team collaboration, but also to meet the high standards of client needs as this is a client facing role. Flexibility is essential as the job may entail overtime during peak workloads or busy seasons to meet project deadlines and maintain high-quality standards. Possess detailed knowledge about TaxRise products and services. Handle questions related to company offerings and provide clear explanations. Upload necessary documents to the Customer Relationship Management (CRM) system. Understand foundational financial document review processes. Stay informed about internal processes, forms, letters, etc., to efficiently move cases through the resolution process. Uphold the highest standards of professionalism and care when handling clients. Meet customer needs, resolve problems, and follow up to ensure satisfaction. Collaborate with colleagues, support staff, direct reports, and others at TaxRise to ensure a seamless client experience and successful tax resolution outcomes. We expect all employees to maintain professional and respectful interactions, conduct, and behavior in the workplace and during company functions, in accordance with TaxRise standards. What You'll Need To Have Previous experience in a client care or customer service role, preferably in the tax resolution industry. Familiarity with IRS letters, tax forms, and financial document review a plus. Strong communication skills, both written and verbal. Ability to learn quickly and adapt to changing processes. Excellent organizational and multitasking abilities. Professional phone etiquette and customer-focused communication. High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience. What We Offer Medical, Dental, and Vision Insurance after 60 days Paid Time Off (Vacation, Sick, Holidays) Wellness Days 401(k) retirement plan Professional Development Program Access to on-site gym and gaming lounge Quarterly company outings Catered meals every Friday Pay Range: $19.00 - $20.00 per hour The above-range represents TaxRise's current good-faith pay scale for this role. TaxRise reserves the right to modify or update this range at any time. At TaxRise, we're proud to be an equal opportunity employer. We realize the key to creating a company with world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and ensuring their satisfaction. This is a Temp/Contract based role. Start date: ASAP Duration: through Feb/Mar 2025 Duties & Responsibilities: • Responsible for answering consumer inquiries via phone, email, and occasionally mail, in a timely manner regarding product/part information, request/order status and assembly assistance. • Identify consumers' needs, clarify product/part information, research reported issue and provide solutions and/or alternatives. • Enter and process requests/orders in an updated CRM system. • Generate refunds in CRM system as needed. • Coordinate the process of product/part returns as needed for QC review. • Acknowledge and resolve escalated consumer complaints with management. • Continuous product training to be knowledgeable in troubleshooting consumer questions. • Keep clean/clear records of consumer interactions and transactions. • Be proactive, creative, flexible in determining, evaluating, researching & resolving issues. • Complete reports and special assignments in a timely manner • Communicate and coordinate with management or colleagues as necessary. • Recommend improvements for systems and processes to boost organizational efficiency. • Assist with physical inventory counts as needed. • Maintain a positive, empathetic, and professional attitude. • Able to thrive in a work environment emphasizing teamwork and collaboration with multiple departments. • Demonstrate respect and courtesy toward others. • Regular and prompt attendance in the office is required. • Attend meetings and training sessions as required. Qualifications & Requirements: • High school diploma, general education degree or equivalent. • Experience working in a call center or customer-support role. • Strong active-listening and verbal-communication skills • Proficiency in problem-solving • Strong proactive self-organization and detail orientated. • Excellent time management skills with the ability to prioritize tasks. • Ability to work independently with demonstrated problem solving skills. • Meet personal/team qualitative and quantitative targets. • Comfortable using basic computer programs (Windows, Excel and Microsoft Office) and call center phone software (Five9, Talkdesk, Dialpad, etc.)

Job DescriptionMedica Talent Group is excited to share this Temp to Hire opportunity with you! We are looking for experienced Patient Coordinators seeking an exciting opportunity. Our client offers growth and an exciting workplace to join along with competitive salary rates, great benefits , and tuition reimbursement! For immediate consideration, Please submit your resume to: bchairez@medicatg.com Pay: $24hr Schedule: Monday - Friday only 8am - 5pm Overview The PSR II is responsible for ensuring internal and external clients are provided with exceptional customer service. Duties include, but are not limited to performing patient intake, collecting and verifying patient information, handling cash collections, patient copays and credit card transactions, coordinating phone calls, scheduling patients via the computerized scheduler, and verifying eligbility/insurance information and health care benefits to ensure accurate billing procedures. Qualifications: 1. High School Diploma or equivalency required. 2. Five years of healthcare related customer service or two years of patient intake/registration required. 3. Working knowledge of insurance verification/eligilbilty insurance programs (Commercial, Medi-cal, MediCare and sliding fee programs) required. 4. Medical coding experience perferred. 5. Certificate in billing and coding and/or Medical Terminology preferred. 6. Experience with electronic health records and practice management systems required, familiarity with EPIC preferred. 7. Excellent telephone and interpersonal communication skills. Must demonstrate superior professionalism when dealing with clients, staff, and vendors,required Responsibilities: 1. Supports and implements the organization’s vision, mission and values. 2. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner. 3. Performs all job functions in a professional and courteous manner. This includes answering all phone calls and emails timely and providing excellent customer service to internal and external customers. 4. Fosters and promotes a culture of service excellence and accountability. 5. Performs timely and accurate patient registration and patient flow tracking in accordance to health center procedures. Determines and verifies patient program/insurance eligibility requirements. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on electronic health record. 6. Demonstrates the ability to identify the patient’s account via date of birth or name search; creates accounts for new patient appointments; and verifies and updates demographic information. Knows and follows eligibility requirements and verification processes for coverage programs. Locations Available:Montebello, CA Glandale, CA Echo Park, CA INDMED

As a Customer Service Representative, you will be the voice of our brand, assisting customers via phone, email, and chat. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and recommending products. You will play a vital role in creating a positive shopping experience, fostering customer loyalty, and contributing to our company's success. Reports to the Director of ECommerce. This role is based in our South Gate, CA corporate headquarters and is 100% in-person and in-office. Key Responsibilities: Customer Assistance: Provide prompt and professional customer support via phone, email, and chat, addressing inquiries about products, orders, and policies. Product Recommendations: Utilize your knowledge of our product line to upsell and cross-sell items, ensuring customers find the perfect fit for their needs. Damage Claims and Escalations: Handle customer claims for damaged products and manage escalated issues with empathy and efficiency. System Navigation: Utilize Shopify and Gorgias platforms to track orders, manage customer interactions, and maintain accurate financial records. Team Collaboration: Work closely with team members and other departments to share insights and improve customer service strategies. Project Support: Assist with various projects and initiatives as assigned, contributing to the department's overall goals. Qualifications: Previous experience in retail or customer service, preferably in the fashion or apparel industry. Strong verbal and written communication skills, with a friendly and professional demeanor. Ability to upsell and recommend products effectively based on customer needs. Strong problem-solving skills and the ability to handle escalated issues. Ability to multitask and manage time effectively in a fast-paced environment. An interest in fashion and knowledge of denim styles and trends is a plus. Familiarity with Shopify and Gorgias is preferred.

Job Description We are actively hiring for our two locations. The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting medical aesthetic practice products, procedures, and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures, and products, meeting and exceeding the goals of the physicians, and implementing strategic plans that meet the patient's needs. You should have a strong sales background, not be afraid to cold call, and continuously follow up with leads for conversion. You should be comfortable handling patient objections and not be afraid to learn new sales skills. You will work closely with our providers and need to be very organized. Responsibilities Duties and Responsibilities: • Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals. • Accomplishes conversion and expansion objectives by: o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation. o Continually working on skills such as patient needs assessment, building rapport, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives. o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients. o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care. o Being fully informed and abreast of all financing options available. o Following all standard protocols for unclosed consultations timely. o Conducting confirmation calls, follow up emails, and post treatment consultations. o Conducting quarterly retention analysis reports and developing strategic plans. o Tracking monthly consults to conversion rations for quantitative analysis. • Achieves business growth objectives by developing business partnerships and relationships via community outreach, presentations at local businesses, distribution of materials and development of referral programs. • Achieves marketing objectives by: o Implementing all marketing plan initiatives and programs offered within the practice. o Making recommendations for marketing plans and promotions that attract and retain patients. o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs. o Work closely with management and marketing department. • Provides information to the physicians and management by: o Proper use of EMRand or all patient management software systems and running monthly analytical reports based on business. o Tracking success of marketing campaigns and return on investment for each initiative. o Tracking personal performance and activities related to the physician’s surgical goals, as well as the office overall goals for non-surgical and skin care treatments. • Contributes to the overall business operations by: o Assisting the front desk with their day to day on an “as needed” basis. o Communicating in a friendly, personal and respectful manner with all patients and staff members. o Making quick and timely responses to all personal and patient inquiries. Required Skills Position Requirements: • Must be articulate, personable and possess excellent communication skills. • Enjoy working with people and have experience in a consultative sales environment. • A love for the Medical aesthetics field and its services • Sound listening and customer service skills. • Ability to comprehend and analyze data and metrics. • Computer skills. • Must be a team player with a positive attitude. • Willingness to succeed and grow individually as well as part of a team. Education and Experience Requirements: · 2-4-year college degree or at least 3 years equivalent sales and customer service experience. · At least 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice.

Job Description Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here. General Summary The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience Essential Functions Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies Responsible for keeping an organized front desk and front entry at all times Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested. Job Specifications Typically has the following skills or abilities: One to two years of administrative experience with at least one year providing administrative support Demonstrated ability to successfully perform multiple tasks in a fast-paced environment Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment Working Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #LI-ONSITE #LI-VENTURES VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.