Patient access representative jobs in San Antonio, TX - 550 jobs

Benefits: Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Elite Customer Service & Scheduling Specialist Wanted - Join a High-Performance Team! Are you a customer service powerhouse with razor-sharp organizational skills? Do you thrive in a fast-paced environment where every detail matters? If you're ready to be the **driving force behind exceptional client experiences**, we want YOU on our team. Why This Role is Different: Forget the average customer service job-this is next-level. We're looking for a strategic problem solver, a master communicator, and a scheduling genius who can juggle priorities like a pro. You'll be the front-line ambassador, ensuring seamless interactions and flawless coordination, all while delivering **white-glove service** to every client. What You'll Do ✅ Own the customer experience - Every interaction should feel effortless and exceptional. ✅ Master the schedule - You'll coordinate appointments, optimize calendars, and make sure nothing falls through the cracks. ✅ Solve problems before they happen- Anticipate needs, resolve issues, and create stress-free solutions. ✅ Elevate efficiency - Streamline processes, keep things running like a well-oiled machine, and make improvements that wow our clients. Who You Are 🔥 A customer-obsessed professional with a passion for delivering 5-star service. 🧩 A scheduling wizard who sees patterns and creates solutions before anyone else. 💬 A communication pro - Whether over the phone, via email, or in person, you know how to connect. ⚡ A fast thinker with next-level organization skills - Nothing slips past you. 🚀 A proactive problem solver who gets things done with confidence and grace. Why You'll Love Working With Us ✔ A dynamic, high-energy environment where your skills are valued. ✔ Opportunities to grow and innovate - We love fresh ideas! ✔ A supportive, team-driven culture that celebrates wins. ✔ A chance to be part of something bigger - Your work directly impacts our success. If you're ready to take your customer service career to the next level and become an essential part of a team that values excellence, we want to hear from you! 📩 Apply today and show us why you're the perfect fit! Compensación: $20.00 - $24.00 per hour

Job DescriptionSalary: Perfect opportunity for those wanting to step outside the four walls from bedside nursing. The Vascular Access Specialist (VAS) will be visiting patients at various facilities; therefore must be willing travel to perform patient visits. The VAS will demonstrate responsibility and accountability in the performance and documentation of assessment, reassessment, individualization, and prioritization of the patient's Plan of Care by the department standards. You will perform an overall patient evaluation as a Vascular Access Specialist (VAS). The VAS will evaluate which vascular access device would be in the patient's best interest. The VAS will then discuss the risk and purpose of any PICC Line placement and any homecare needed for the patient. Qualifications: Registered Nurse with current license in the State of Texas Experienced in PICC placements with ultrasound Current American Heart Association Basic Life Support (BLS) Certification Requirements: Maintain valid driver's license Maintain valid auto insurance Maintain professional liability insurance Reliable transportation to travel to patient sites

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s). Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit. Compile and record medical charts, reports, and correspondence. Interview patients to complete insurance and privacy forms. Receive insurance co-pay payments and post amounts paid to patient accounts. Schedule and confirm patient appointments, check-ups and physician referrals. Answer telephones and direct calls to appropriate staff. Ability to work in a fast-paced environment. Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Assist with daily patient flow in areas as needed. Verifies patients by reading patient identification. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Communicates observations of a patient's status to nurse-in-charge. Responsible for ordering medical supplies according to the department's needs. Able to rotate weekends, holidays, shifts and center location according to company needs. Participates in meetings of staff and department meetings. Shares acquired knowledge and learning. Consistently reports for duty on time. Keeps patient's information private and limits conversation of a personal nature in patient's presence. Degree of teamwork and cooperation with personnel from other departments. Check medical records and follow up obtaining missing results prior to the patient's appointment. Perform other duties as assigned by the supervisor. INDSMC Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High School Graduate or equivalent. Required Experience 1+ years of experience in the medical field. Customer Service skills and training. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Basic Computer Skills. Ability to work in a fast-paced environment. Consistently reports for duty on time. Preferred Qualifications 3+ years of experience in customer service and the medical field preferred. Relevant or any other job-related vocational coursework preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Able to rotate weekends, holidays, shifts and center location according to company needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X INDSMC

About Us HIGHLIGHTS SHIFT: Night Shift (7pm-7am) JOB TYPE: PRN FACILITY TYPE: 22 bed Small-Format Hospital (14 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Essential Job Functions Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff Provide and obtain signatures on required forms and consents Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system Obtain insurance authorizations as required by individual insurance plans where applicable Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion Scan all registration and clinical documentation into the system and maintain all medical records Assist with coordinating the transfer of patients to other hospitals when necessary Respond to medical record requests from patients, physicians and hospitals Maintain cash drawer according to policies Maintain log of all patients, payments received, transfers and hospital admissions Maintain visitor/vendor log Other Job Functions Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff Receive deliveries including mail from various carriers and forward to appropriate departments as needed Notify appropriate contact of any malfunctioning equipment or maintenance needs Attend staff meetings or other company sponsored or mandated meetings as required Assist medical staff as needed Perform additional duties as assigned Basic Qualifications High School Diploma or GED, required 2 years of patient registration and insurance verification experience in a health care setting, preferred Emergency Department registration experience, strongly preferred Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required. Basic understanding of medical terminology Excellent customer service Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred. Position requires fluency in English; written and oral communication Fluency in both English & Spanish is a requirement in the El Paso Market Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date. We can recommend jobs specifically for you! Click here to get started.

Patient Financial Representative Senior- Onsite Monday-Friday 8 hours CHRISTUS Santa Rosa Patient Financial Service Office 4803 NW Loop 410, , San Antonio, TX, 78229 No longer require HS/GED verification - Client submission doc should have merged PDF file with Non clinical cover sheet with formatted resume. No need for Education doc Hospital collections, denials, reimbursement exp is a must Roles & Responsibilities This position is a back up for business office functions, providing work coverage for the various operational work units in the RCBS organization. This includes billing, collections, reimbursement validation, cash posting, mail handling, scanning, sorting, assembly, copying, faxing, and data entry functions. In addition, this position provides training to Associates on RCBS processes as required by the Manager to support new and existing Associates. MAJOR JOB RESPONSIBILITIES Provides back up coverage and support for various positions within RCBS as assigned by the manager Provides coaching and mentoring for associates on transactional processes assigned by the manager And all other duties assigned. Minimum Qualifications Requirements: Healthcare exp is a must have. Prefer minimum of 2 years experience with insurance billing, collections, payment, and reimbursement verification and/or refunds Professional and effective written and verbal communication required. Experience working within a multi-facility hospital business office environment preferred.

Wears a hospital gown with only undergarments underneath to simulate a real-life patient. Is physically examined by students and faculty as part of the medical student's learning experience. Is video and audio recorded and/or observed live through an observation window or video monitor. Simulates all aspects of health scenarios, including the medical history of the current problem, affect/behavior, and physical findings in a standardized, accurate, and reliable manner. Position Summary The Standardized Patient (SP) is trained to portray the role of a patient, family member, or other to allow student learners to practice physical exam skills, history taking skills, communication skills, and other exercises. The SP will often be physically examined by students and faculty as part of the medical students learning experience. The SP must maintain a professional manner when interacting with students, faculty, supervisors, peers, and UIW partners. The Standardized Patient reports to Clinical Outreach & Standardized Patient Manager. The Standardized Patient (part-time) works on an as needed basis and may work a few times per year or a few times per month. This position is located at University of Incarnate Word's School of Osteopathic Medicine at Brooks City Base in South San Antonio, TX. Physical Demands Ability to lift up equipment (i.e., small mannequin trainer) up to 15 lbs. Ability to remain stationary (sit or lay on examining table) for long periods of time for periods of up to 4 hours or up to 9 hours depending on the OSCE . Preferred Qualifications Prior experience as a standardized patient in a medical school environment.

Responsible for scheduling and pre-registering patients for imaging procedures. Communicates all relevant information and preparation instructions to the patient. IS IN OFFICE, NOT REMOTE. Shift Schedule: Day Shift Hours: Varies High school diploma or GED Professional telephone etiquette and customer service skills Medical Office and/or medical insurance experience preferred Microsoft Office

Job Description Patient Advocate San Antonio, TX ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience-all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We're looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program. Assess family dynamics and adapt communication style to effectively meet their needs. Obtain necessary authorizations and documentation from patients/families. Foster trust with patients while maintaining appropriate professional boundaries. Demonstrate cultural competence and empathy when engaging with vulnerable populations. HIPP Enrollment & Case Management Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details). Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions. Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments. Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy. Program Maintenance & Benefit Coordination Clarify how employer-provided health insurance works in coordination with Medicaid. Verify and update ongoing patient eligibility for HIPP to maintain continuity. Assist with resolving insurance-related issues upon request from patients or clients. Technology & Documentation Utilize CRM/case management system to manage referrals and patient records. Upload, scan, and securely transmit required documentation. Record patient interactions meticulously in compliance with privacy and legal standards. Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks. Client & Hospital Relationship Management Represent the organization as the onsite contact at the hospital. Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners. Always uphold the organization's values with ethical integrity and professionalism. Required Qualifications High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management. Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification. Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening. Preferred Qualifications Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field. Training in motivational interviewing, trauma-informed care, or medical billing/coding. Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy. Three-Five years' experience in patient-facing roles within a healthcare setting. Full Bilingual proficiency in Spanish is strongly preferred. Core Skills & Competencies Technical Skills-Preferred Proficiency with CRM or case management systems. Knowledge of Medicaid/Medicare eligibility and benefits coordination. Ability to interpret medical billing and insurance documents. Strong compliance-based documentation practices. Interpersonal Skills Active listening and empathetic communication. De-escalation tactics for emotionally distressed patients. Cultural awareness and sensitivity in communication. Collaboration with cross-functional teams, including hospital and internal staff. Key Traits for Success Mission-Driven Advocacy - Consistently puts patient needs first. Ego Resilience - Thrives amid adversity and changing demands. Empathy - Provides compassionate support while ensuring professionalism. Urgency - Balances speed and sensitivity in patient interactions. Detail Orientation - Ensures accuracy and completeness in documentation. Cultural Competence - Demonstrates respect and understanding of diverse experiences. Adaptability - Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you'll make a real difference-helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.

The Patient Advocate and Process Improvement/Risk Management Coordinator ensures that recipients of mental health services are notified of their rights; assists with investigations of complaints or grievances from, or concerning recipients of, services; provides patients' rights training to staff and serves as liaison with outside entities as necessary. Gathers, records, and reports on PI/RM and satisfaction data in order to identify solutions to improve hospital policies and processes. Essential Duties: Serves as point of contact and intermediary to respond to patient, family, caregiver and/or guardian concerns within timeframes designated by hospital and regulatory guidelines. Conducts applicable research, investigations, and documentation; and file records in accordance with legal and Hospital guidelines. Resolves patients' complaints and grievances and/or convey questions, complaints, problems and concerns of patients to proper personnel. Complete follow-up contacts to discharged patients, caregiver and/or guardians along with completing the necessary supporting documentation. Collects, documents, and tracks patient satisfaction, concerns, and grievances information; and investigates complaints or grievances related to mental health services, and documents and provides appropriate resolutions and outcomes. May participate in hearings or legal proceedings and collaborates with licensed mental health facilities and other agencies as required. Tracks and ensures maintenance of data and reporting for internal and external purposes. Monitors PI Data/Risk Management information and patient satisfaction surveys to identify trends and provide solution options to the Director. Provides training and education about mental health law and patients' rights to mental health service providers including staff, contractors and consultants. Complies with facility safety, infection control and security program. Supports facility internal and external customer service standards. Upholds the Organization's ethics and customer service standards. This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital. Duties may be modified or changed with or without notice. Requirements Education and/or Licensure -A bachelor's degree or license in nursing, counseling, psychology, social work, or a field related to the delivery of mental health services required. Experience - At least 3 years of experience as a patient advocate, mental health worker, case worker, clinician, or social worker in a mental health environment; or a combination of training, education, and experience that is equivalent to the above employment standard and that provides the required knowledge and abilities. Additional Requirements - Bi-lingual (English/Spanish) strongly preferred. Must possess or obtain SAMA (Satori Alternatives to Managing Aggression) certification within 30 days of hire. Knowledge Skills and Abilities Knowledge of interviewing and conflict resolution techniques; laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Texas civil commitment law and due process rights of consumers of mental health services; rights of patients in institutional and community facilities; ethics and principles of patient or consumer advocacy; and health care administration. Knowledgeable of patient rights and laws pertaining to mental health. Must have advanced PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel. Must have excellent written and verbal communication skills, and be a good listener with a pleasant demeanor that encourages and engages others. Must be able to multi-task, prioritize with strong time management skills. Ability to: collect and analyze complex information, draw logical conclusions, and make sound recommendations; prioritize and organize the work of self and others; learn and apply practices of supervision, establish and maintain effective working relationships with consumers of mental health services and their families, treatment staff, community organizations, and partners in the legal process surrounding patients' rights; speak effectively on behalf of clients; represent the department and the County with tact and diplomacy; exercise independent judgement; maintain objectivity and confidentiality; prepare a variety of written documents such as reports and policies; communicate effectively, orally and in writing. Strong attention to detail, documentation knowledge, and retention practice skills. Physical Requirements/Environmental Conditions Perform the following with or without reasonable accommodations: Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips. Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound. Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects. Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe patients on the unit and in therapeutic activities. Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside. Benefits Health Insurance Vision Insurance Dental Insurance 401K Retirement Plan Healthcare Spending Account Dependent Care Spending Account PTO Plan with Holiday Premium Pay Life Insurance (Supplemental Life, Term, and Universal plans are also available.) Short and Long-Term Disability (with additional buy-in opportunities)

The Patient Advocate and Process Improvement/Risk Management Coordinator ensures that recipients of mental health services are notified of their rights; assists with investigations of complaints or grievances from, or concerning recipients of, services; provides patients' rights training to staff and serves as liaison with outside entities as necessary. Gathers, records, and reports on PI/RM and satisfaction data in order to identify solutions to improve hospital policies and processes. Essential Duties: Serves as point of contact and intermediary to respond to patient, family, caregiver and/or guardian concerns within timeframes designated by hospital and regulatory guidelines. Conducts applicable research, investigations, and documentation; and file records in accordance with legal and Hospital guidelines. Resolves patients' complaints and grievances and/or convey questions, complaints, problems and concerns of patients to proper personnel. Complete follow-up contacts to discharged patients, caregiver and/or guardians along with completing the necessary supporting documentation. Collects, documents, and tracks patient satisfaction, concerns, and grievances information; and investigates complaints or grievances related to mental health services, and documents and provides appropriate resolutions and outcomes. May participate in hearings or legal proceedings and collaborates with licensed mental health facilities and other agencies as required. Tracks and ensures maintenance of data and reporting for internal and external purposes. Monitors PI Data/Risk Management information and patient satisfaction surveys to identify trends and provide solution options to the Director. Provides training and education about mental health law and patients' rights to mental health service providers including staff, contractors and consultants. Complies with facility safety, infection control and security program. Supports facility internal and external customer service standards. Upholds the Organization's ethics and customer service standards. This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital. Duties may be modified or changed with or without notice. Requirements Education and/or Licensure -A bachelor's degree or license in nursing, counseling, psychology, social work, or a field related to the delivery of mental health services required. Experience - At least 3 years of experience as a patient advocate, mental health worker, case worker, clinician, or social worker in a mental health environment; or a combination of training, education, and experience that is equivalent to the above employment standard and that provides the required knowledge and abilities. Additional Requirements - Bi-lingual (English/Spanish) strongly preferred. Must possess or obtain SAMA (Satori Alternatives to Managing Aggression) certification within 30 days of hire. Knowledge Skills and Abilities Knowledge of interviewing and conflict resolution techniques; laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Texas civil commitment law and due process rights of consumers of mental health services; rights of patients in institutional and community facilities; ethics and principles of patient or consumer advocacy; and health care administration. Knowledgeable of patient rights and laws pertaining to mental health. Must have advanced PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel. Must have excellent written and verbal communication skills, and be a good listener with a pleasant demeanor that encourages and engages others. Must be able to multi-task, prioritize with strong time management skills. Ability to: collect and analyze complex information, draw logical conclusions, and make sound recommendations; prioritize and organize the work of self and others; learn and apply practices of supervision, establish and maintain effective working relationships with consumers of mental health services and their families, treatment staff, community organizations, and partners in the legal process surrounding patients' rights; speak effectively on behalf of clients; represent the department and the County with tact and diplomacy; exercise independent judgement; maintain objectivity and confidentiality; prepare a variety of written documents such as reports and policies; communicate effectively, orally and in writing. Strong attention to detail, documentation knowledge, and retention practice skills. Physical Requirements/Environmental Conditions Perform the following with or without reasonable accommodations: Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips. Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound. Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects. Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe patients on the unit and in therapeutic activities. Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside. Benefits Health Insurance Vision Insurance Dental Insurance 401K Retirement Plan Healthcare Spending Account Dependent Care Spending Account PTO Plan with Holiday Premium Pay Life Insurance (Supplemental Life, Term, and Universal plans are also available.) Short and Long-Term Disability (with additional buy-in opportunities)

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in {San Antonio, TX}, with a Monday-Friday schedule from 8:00 AM to 5:00 PM with rotating weekends Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Bilingual Patient Advocate-Hospital Based, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked. * Provide exceptional customer service at all times. * Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Request home visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * All other duties as assigned Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * High School Diploma or GED preferred, except when required by our client. * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English. * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Ability to multitask * Ability to function in a fast-paced environment Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our team in San Antonio, Texas. The schedule is Monday through Friday, from 7:30 AM to 4:00 PM. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Greet patients and manage front office Check patients in for appointments and sanitize rooms Answer patient phone calls and route appropriate team Register new patients into laboratory EMR Schedule patient appointments Send and verify consents Take payments and work closely with Ovation Billing team Process and fax completed lab reports results to referring physicians Data entry into EMR Act as liaison between lab staff and medical team Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments Assist lab staff in administrative projects Perform all other duties as assigned What You'll Bring: The skills and education we need are: High school diploma or equivalent is required 2+ years previous experience in an administrative role; medical office experience preferred Knowledge of medical software, terminology and procedures preferred Knowledge of HIPAA Regulations preferred Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information Excellent organizational skills Ability to work independently, under pressure and within deadlines Exceptional written and verbal communication skills and attention to detail Ability to work as part of a team Good research skills Tech savvy Flexibility and willingness to learn at all times Excellent multi-tasking abilities Ability to use billing systems Knowledge of HIPAA Regulations More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our team in San Antonio, Texas. The schedule is Monday through Friday, from 7:30 AM to 4:00 PM. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Greet patients and manage front office Check patients in for appointments and sanitize rooms Answer patient phone calls and route appropriate team Register new patients into laboratory EMR Schedule patient appointments Send and verify consents Take payments and work closely with Ovation Billing team Process and fax completed lab reports results to referring physicians Data entry into EMR Act as liaison between lab staff and medical team Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments Assist lab staff in administrative projects Perform all other duties as assigned What You'll Bring: The skills and education we need are: High school diploma or equivalent is required 2+ years previous experience in an administrative role; medical office experience preferred Knowledge of medical software, terminology and procedures preferred Knowledge of HIPAA Regulations preferred Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information Excellent organizational skills Ability to work independently, under pressure and within deadlines Exceptional written and verbal communication skills and attention to detail Ability to work as part of a team Good research skills Tech savvy Flexibility and willingness to learn at all times Excellent multi-tasking abilities Ability to use billing systems Knowledge of HIPAA Regulations More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Hours: Monday - Friday, 8am - 5pm. No weekends and holidays. $500 signing bonus ***SCREENINGS & INTERVIEWS ONGOING - NEXT HIRE DATE 1.19.26*** Why is HealthTexas Different? HealthTexas is a physician-owned organization where our primary care doctors are actively working and making a difference in the lives of patients. Are associates serve the healthcare needs of our communities by delivering the HealthTexas Experience; Quality and Compassionate Care, with Outstanding Service. Every Patient. Every Time. We are in the business of improving the quality of lives. Our associates foster a spirit of community with respect for the individual and we strive to be good stewards of resources. Does this sound like you? Work among peers who have the drive, dedication, and loyalty to make a difference in the lives of others. Why You'll Love Working at HealthTexas HealthTexas offers both the stability of 27 years and the innovation to adapt to today's needs. We offer learning opportunities and career growth that keep you current with today's movement. We offer free medical benefits for associates, paid time off, and an atmosphere where your efforts are rewarded. Apply today! Our benefits for full-time employees $500 bonus for full time associates Competitive salary 15 days/ year paid-time off Employer paid insurance for associate and competitive insurance for associate family members Dental and vision insurance Tuition reimbursement 401(k) contributions and more! Position summary: The Contact Center Agent is responsible for providing excellent customer service to patients, clinics and associates including assistance with scheduling and registration in a fast-paced inbound call center environment. Responsibilities: Provides a high level of professionalism and customer service while delivering first-level support of all inbound calls and directs them to the appropriate personnel. Maintains patient scheduling functions and sets patient appointments through established guidelines. Interviews and completes the registration process for patients. Accurately updates patient records following established guidelines for notes to clinics and providers. Follows appropriate standard operating procedures and quickly identifies and escalates high-priority issues. Performs professionally when confronted with escalations, emergency, critical, or unusual situations. Provides accurate, timely and professional resolution on all supported issues. Accurately triages, assigns/escalating tickets per current processes and standards. Files and retrieves electronic medical records in accordance with established procedures, while meeting production goals. Researches unidentified incoming electronic documents. Handles requests for medical records or information and sorts requests according to predetermined priorities. Makes phone contact with clinics, departments, physicians, patients and other outside organizations as necessary for the practice operations. Maintains patient privacy and adheres to all regulatory requirements. Correctly utilizes all required electronic systems. Timely and accurate completion of all assigned duties. Maintain dependable attendance and schedule adherence. Other duties as assigned. Qualifications: High school diploma or GED. 6 month call/contact center experience or equivalent (answering phones), required. 2 years customer service experience (can be combined with call/contact center experience), required. Must have had a contact center (or equivalent)/customer service job in the last 8 years, required. Must type minimum 35 WPM, required. Spanish preferred, NOT required. 1 year of Sales experience preferred, NOT required. Experience in the healthcare industry and experience with 3rd party payers strongly, preferred. Excellent verbal communication skills, active listening skills, attention to detail and problem solving skills. Demonstrated data entry and documentation skills, attention to detail. Proficient with Microsoft Office applications, EMR systems and computer user

Full-time Description JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting. SUPERVISOR: Scheduling Manager DUTIES INCLUDE, BUT ARE NOT LIMITED TO: Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database. Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care. Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments. Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information. Respond to patient's questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols. Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day. Performs patient reminder calls for future appointment dates and documents accordingly. Document call summary in Athena/EMR system Requirements POSITION REQUIREMENTS: EDUCATION: Must have a High School Diploma or equivalent. EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus. SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus. ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers. OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company. PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment #BackOffice4 Salary Description $15.50 starting pay

Job DescriptionDescription: South Texas Mental Health Associates is seeking a dedicated bilingual Patient Services Specialist to join our team in San Antonio, TX. As the Patient Services Specialist, you will serve as the initial point of contact for our organization, providing excellent customer service and administrative support. You will be responsible for managing the front desk area, assisting visitors, answering phone calls, and performing various clerical tasks to ensure the smooth operation of our office. Requirements: Create a positive, relaxing, welcoming, and professional atmosphere for patients. Communicate clearly, effectively, and succinctly with patients and providers. Answer phone calls, take and transmit messages; monitor and respond to voice and email. Assist patients with check in and check out. Assist with intake and screening of new patients. Complete various types of paperwork for patients or insurance Accurately document and maintain medical records. Maintain clean, neat, and orderly front office and waiting room. Ability to multi-task and manage time independently and in a team setting. Schedule appointments and maintain provider schedules. Collect patient payments, deductibles, and patient balances. Ensure company policies of financial agreements are met. Knowledge of general office equipment Data entry of charges and payments Maintain confidentiality and apply strict standards of privacy and HIPAA compliance. Other duties as needed to promote high quality environment and patient care. Administer and explain to patients the TMS procedures Monitor patients for medical symptoms throughout the treatment Provide medical intervention in an emergency including CPR if indicated; CPR certification must be up to date and certification will be paid for or reimbursed by Employer Act courteously and with tact in dealing with patients, visitors, and the public Maintain patient confidentiality and be in full compliance of HIPAA Follow established treatment and office procedures Schedule patients for TMS treatments per the Employer's Clinical TMS Protocol Perform Prior Authorizations, take co-pays, and verify insurance information Must be cross trained with front office secretary to provide coverage in instances where the front office is out of the office to provide duties associated with the requirements of the clinic Maintain professional appearance, clothing, and bearing at all times. Tank tops, low cut shirts, shorts, jeans or casual clothing is not permitted. When in doubt questions will be directed to the acting office manager Assist in maintaining the cleanliness of the clinic including sweeping, dusting, mopping of the clinic as outlined in the clinic manual Ensuring sanitization procedures occur for equipment between each TMS treatment Other tasks and duties as requested by Employer which are pertinent to the functioning of the clinic in general Any other tasks as requested by the Employer Qualifications: Psychiatric office experience is not necessary, but a plus. High school diploma or equivalent; additional education or training is a plus. Proven experience as a front desk secretary or in a similar role is preferred. Strong customer service and communication skills. Proficiency in using office software (e.g., Microsoft Office suite). Professional appearance and demeanor. Attention to detail and strong organizational skills. Ability to handle sensitive information with confidentiality.

RESPONSIBILITIES: The Patient Access Coordinator (Front Office Staff) is the first point of contact with patients and serves one of the most important functions in our facilities. The Patient Access Coordinator will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company. • Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations. • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service. • Obtains complete and accurate demographic, insurance and financial data to complete registration. • Updates and maintains patient database according to established procedures. • Completes and balances all daily transaction paperwork . • Maintains an open line of communication with all team members. • Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. QUALIFICATIONS EDUCATION AND EXPERIENCE: • High school diploma or equivalent is required; some college is preferred. • Minimum of two years of face to face customer service experience is required. • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course. • Experience providing customer service to patients and their families is preferred. • Experience working in an Emergency Department is preferred. • Experience working with patient records and charts and an understanding of insurance plans is preferred. SKILLS AND ATTRIBUTES: • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers. • Must be self-driven and possess the ability to work in teams with minimal daily supervision. • Ability to work in a fast-paced, professional environment. • Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Proficiency in Microsoft Office is required. **This position is PRN and full time. You must be flexible to work day and night shift.**

Through the use of the Mod Med schedule, secure insurance verification strives to stay 5 days ahead using the Mod Med insurance verification system or other payer portals as necessary. Prioritize verification for same day or next day patients added in as necessary. Verification includes patient eligibility, benefits and network status for all payers for the patient. Discrepancies with any plans will require communication with patient and/or requesting a copy of the insurance card to resolve issues prior to the appointment and mitigate patient care delays in the clinic. Field insurance related calls from patients and other department team members timely prior to appointments which may include insurance network status, benefits, Coordination of benefits, etc. Update the patient account with insurance verification information. Documentation would include benefits of all payers, expectation of estimated patient responsibility to include deductible, coinsurance or copay due at time of service. Explain out of network policy to include loss of maximizing benefits and expectation to sign Out of Network Policy form at time of service. Communication will be documented in the patient account for historical reference. Review the insurance plan(s) loaded in Mod Med. Ensure plans are active and accurate payer matches the cards scanned. Ensure the plans are in the appropriate order as primary, secondary, tertiary to ensure clean claims and promote timely reimbursement. Ensure review of insurance information to include other payers not given by patient and investigate. Identify changes in payer addresses, networks, names, etc. to promote timely updates to our Insurance List and Insurance Dictionary. Stay abreast of changes to the Insurance List and provide feedback to management if discrepancies or trends are noted to include providers being dropped from a network. Collaborate with the Billing team to identify changes in insurance that may affect prior claims. Aim to be proactive and have real time communication with the Billing team to achieve favorable reimbursement outcomes. Ensure timely response with internal and external customers through all means of communication. Ensure professional demeanor at all times and strive to be of assistance by being a bridge to other departments as needed. Mitigate a blind transfer to another department and ensure timely and effective communication with front desk to ensure alignment. Perform additional duties that may be assigned.

Job DescriptionDescription: Insurance Verification Specialist FLSA Status: Non-Exempt Reports To: Director of Operations PRIMARY FUNCTION/PURPOSE? The Insurance Verification Specialist plays a vital role in access to healthcare services by ensuring accurate verification and validation of insurance coverage, obtaining pre-authorizations, and entering data accurately into the EHR, thereby facilitating seamless billing and reimbursement processes. The Insurance Verification Specialist must have expertise in medical insurance policies, and excellent communication skills to handle insurance coverage inquiries and interact with patients, insurance providers, and staff. His/her ability to thrive in a fast-paced environment will contribute to the overall efficiency and success of this position. Requirements: ESSENTIAL DUTIES AND RESPONSIBILITIES Insurance Verification Verify and validate insurance coverage for patients prior to their appointments or procedures. Determine patients' insurance benefits, including deductibles, co-pays, and coverage limitations, to ensure accurate billing and reimbursement. Accurately record insurance details and related information into electronic health records (EHR) systems or practice management software. Communicate with patients and staff to obtain necessary insurance information, update records, and address any insurance-related concerns or questions, including insurance benefits, financial responsibilities, and out-of-network status. Communicate with insurance providers to obtain pre-authorization for medical services, ensuring compliance with their requirements. Billing Collaborate with the billing department to resolve any insurance-related issues and discrepancies to ensure timely reimbursement. Assist in the preparation and submission of insurance claims, ensuring accurate coding and adherence to insurance guidelines. Stay up to date with insurance regulations and guidelines, ensuring compliance with IMO, legal and ethical standards. Handle insurance-related inquiries, resolve issues, and troubleshoot any discrepancies or denials, escalating complex cases when necessary. Collaborate with the staff and management to identify and address any potential issues and/or areas for improvement. Prioritize and manage insurance verification tasks to meet deadlines and maintain efficient operations within the medical office. Prepare and submit accurate documentation, data, and reports related to insurance verification activities, and compliance. Other duties as assigned in support of the organization. GENERAL PROFESSIONAL DEVELOPMENT Functions effectively in response to workflow or ongoing direction by management Understands and functions in a customer-first service capacity with the ability to connect and build rapport with patients/customers in person or over the phone. Ability to work effectively with people of diverse cultures, ages, and economic backgrounds.? Self-motivated and strong initiative Strong problem-solving skills, good judgment, and attention to detail?? Ability to multi-task and work cooperatively with others Good attendance and punctuality Knowledge of maintaining information in an EHR Knowledge of insurance guidelines including HMO, PPO, and other payer requirements and systems Knowledge of medical terminology likely to be encountered in insurance verification and /or claims. Familiarity with CPT and ICD-10 Coding PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES Must possess a high school diploma or General Educational Development (GED) certificate. Required: 6 months of healthcare or related experience Preferred: Minimum of 1 - 3 years of experience in a medical office setting, a healthcare or related field Preferred: Knowledge of business processes usually obtained from a degree in Business Administration, or Health Care Administration? LICENSES & CERTIFICATIONS Required: Valid state Driver's License Preferred: Automobile insurance with reliable transportation TECHNICAL SKILLS Competent use of computer systems and basic typing skills Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems in medical office settings. Proficient in clerical/administrative skills, including Microsoft Office suite and other general office software. Proficient with typical office equipment: Computer, Copier, telephone, Fax, credit card machine, scanner COMMUNICATIONS SKILLS Effective communication abilities to interact via phone, email, and/or in person with all stakeholders. Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable manner. A calm manner and patience working with either patients or insurance companies. Preferred: Bilingual skills in English and Spanish language IMO is an Equal Opportunity/Affirmative Action Employer.?All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.?