Patient access representative jobs in San Bernardino, CA - 2,298 jobs

Representative, Patient Registry Duration: 6+ months contract with high possibilities of extension/conversion The main function of a patient registry representative is to gather patient data for entry and perform verification of entered data Key responsibilities: • Sort and organize incoming mail by date • Prepare data records for entry in system • Collect missing information from external customers including hospital staff and doctor offices • Review and evaluate patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department. • Perform data entry of implant patient registry (IPR) data • Perform verification of IPR data • Respond and answer basic patient registry questions • Participate in projects and may identify potential improvement opportunities to optimize process for Supervisor review Additional Skills: • Ability to type 55 wpm accurately • Good computer skills including usage of MS Office Suite • Good written and verbal communication and interpersonal relationship skills • Basic knowledge and understanding of complaint, HIPAA, and GDP regulations • Good problem-solving skills • Ability to manage confidential information with discretion • Strict attention to detail • Ability to interact professionally with internal customers • Ability to work in a fast paced environment • Must be able to work in a team environment, including inter-departmental teams • Ability to provide feedback in a professional, direct, and tactful manner Education and Experience: • Associate's Degree or equivalent in related field • 2-4 years of experience required

Title: Patient Registry Representative Schedule: Standard Office Hours Duration: 6-Month Contract Pay Range: $19.00 - $23.50/hr The Patient Registry Representative is responsible for collecting, reviewing, entering, and verifying patient registry data. This role supports data accuracy, regulatory compliance, and efficient processing of patient and event information. Key Responsibilities: Data Collection & Processing Sort and organize incoming mail by date and priority. Prepare data records for entry into internal systems. Perform data entry and verification of Implant Patient Registry (IPR) data. Review and evaluate patient and event information received. Gather additional information as needed to determine whether events should be forwarded to the Complaint Department. Stakeholder Communication Collect missing or incomplete information from external contacts, including hospital staff and physician offices. Respond to and address basic patient registry inquiries in a professional manner. Quality & Process Support Ensure accuracy, completeness, and compliance of entered data. Maintain confidentiality of sensitive patient information. Participate in departmental projects and identify potential process improvement opportunities for supervisor review. Required Skills & Qualifications Technical & Functional Skills Ability to type at least 55 words per minute with accuracy. Proficiency with computers and Microsoft Office Suite. Basic knowledge of complaint handling, HIPAA, and GDP regulations. Core Competencies Strong written and verbal communication skills. Excellent attention to detail and organizational skills. Strong problem-solving abilities. Ability to manage confidential information with discretion. Capability to work effectively in a fast-paced environment. Ability to work collaboratively in team and cross-functional settings. Professional, tactful approach when providing feedback or interacting with internal stakeholders. Education & Experience Associate's Degree or equivalent in a related field. 2-4 years of relevant experience required.

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 3 years of customer service experience and call center experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Our client is seeking a dependable and customer-focused Customer Service Representative to support daily operations and deliver a high level of service to customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Provide professional and courteous customer support via phone and email Respond to customer inquiries, service requests, and issues in a timely manner Maintain accurate records and documentation related to customer interactions Coordinate and communicate effectively with internal teams to ensure customer needs are met Follow established policies and procedures to maintain service quality and consistency Track open items and ensure timely follow-up and resolution Assist with administrative tasks as needed to support daily operations Qualifications Positive, professional, and customer-focused attitude Strong interpersonal and communication skills (verbal and written) Ability to multitask and manage changing priorities Ability to remain calm and effective in a fast-paced or high-pressure environment Strong organizational skills and attention to detail Reliable follow-through and time management skills Proficiency in Microsoft Word, Excel, and Outlook Preferred Skills Prior customer service or administrative experience Experience working in a team-oriented environment Ability to quickly learn new systems and processes Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

IHSS Customer Service Specialist Pay Rate: $27.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Contract: 6-month contract We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs. Key Responsibilities Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs. Coordinate and dispatch backup homecare providers to ensure continuity of care. Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs. Connect callers with appropriate community resources and social services. Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations. Maintain accurate case documentation and protect confidential client information. Qualifications Call center experience preferred Experience with IHSS, personal assistance services, homecare, or social services Required Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar) REQUIRED Strong interpersonal, organizational, and problem-solving skills Ability to work effectively in a fast-paced, in-office environment Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************

*Registration Clerk (AM & PM Shifts) Well-Known Hospital* * * *Job Category: *Registrar / Patient Service Representative *Placement Type: *Contract-to-Hire *Pay Rate: *$24/hr. *About the Role: *We are seeking a compassionate, serviceoriented *Registration Clerks* to support the Emergency Department (PM) and Outpatient Department (AM). These clerks serve as the first point of contact for patients and visitors, ensuring a smooth and professional registration experience in a fastpaced hospital environment. If you are empathetic, punctual, eager to learn, and committed to patient care, this is an excellent opportunity to grow your healthcare career.* * *Available Shifts: Outpatient Department - Day Shift (2 openings)* * Variable start times between *8:30 AM - 11:00 AM* *Emergency Department - Night Shift (2 openings)* * Start times: *7:00 PM / 7:30 PM / 8:00 PM* * Key Responsibilities* * Register patients quickly and accurately upon arrival * Collect and verify demographics, insurance information, consent forms, and authorizations * Provide empathetic, professional customer service to patients in distress * Collaborate closely with nurses, physicians, EMTs, and administrative teams * Push and maneuver a computeronwheels workstation throughout the ER * Run required reports, complete selfpay processes, and audit accounts for insurance and copay accuracy * Follow department workflows based on insurance type, outofstate needs, and special circumstances * Maintain accuracy, confidentiality, and compliance with hospital policies * Adapt to a dynamic, fastpaced, and often chaotic ER environment *Required Skills (MustHaves)* * Strong customer service with genuine empathy * Professional, punctual, reliable, and composed * Teamoriented and confident communicator * Ability to multitask in a busy, highvolume environment * Comfortable working around trauma situations, blood, critical injuries, and behavioral health cases * Comfortable being on your feet and moving equipment *Preferred Skills (NicetoHaves)* * Previous hospital or clinical experience * Familiarity with EMR systems, insurance verification, or patient registration * Medical Assistant or Nursing education helpful * Strong attention to detail and dataentry accuracy *Work Environment* * Fastpaced ER and outpatient areas * High patient volume with varied, often urgent needs * Collaborative team environment alongside RNs, physicians, EMTs, transport staff, and firefighters * Must be comfortable with traumacenter exposure, including critical incidents and diverse patient populations* * *What Makes This Opportunity Unique* * Highly structured training with dedicated support * Careeradvancing entry into hospital operations and patient access * Meaningful, handson experience serving patients in vulnerable moments * Opportunity for longterm growth within the healthcare system *Job Type & Location*This is a Contract to Hire position based out of Orange, CA 92868. *Pay and Benefits*The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Orange,CA 92868. *Application Deadline*This position is anticipated to close on Jan 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Title: Office Coordinator Position Type: Full-Time, 100% Onsite, M-F 7am-4pm Pay: $20.00 - $22.00/hr. D.O.E. Seeking an experienced Office Coordinator to provide general office support with a variety of clerical activities and related tasks. This person will be the face of the company, greeting visitors and ensuring smooth communication both internally and externally. Essential Job Functions: Answer and route incoming calls; greet and direct visitors Handle mail, packages, and office supply management Maintain a clean, organized, and efficient office environment Support general clerical duties (copying, filing, faxing, etc.) Process cash/credit transactions and prepare basic reports Supervise and assist front desk staff as needed Serve as liaison for maintenance, shipping, and vendor needs Perform other duties and work overtime as required Qualifications: 3+years minimum of previous office, receptionist, or customer service experience Proficient in Microsoft Office (Excel, Word, Outlook) Strong communication, organization, and multitasking skills Dependable, professional, and able to work independently High School diploma or GED required

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Under the general direction of the Loan Servicing Supervisor, the Escrow Insurance Specialist is responsible for the timely review and payment of consumer and commercial hazard payments, confirming sufficient coverage, and arranging for payment of the insurance through the escrow account. The Escrow Insurance Specialist may be responsible for ordering and reviewing flood determinations, analyzing and determining the amount of flood insurance required for new loans and renewal policies in compliance with Bank and Regulatory policies. ESSENTIAL FUNCTIONS Monitors insurance expirations to ensure receipt of evidence of renewal or replacement insurance coverage prior to expiration. Reviews Insurance Expiration Tracking reports daily. Collects evidence of renewals or replacement coverage prior to expiration of the existing coverage. Reviews insurance policies for accuracy and adequate coverage. Resolves gaps by contacting carriers and agencies to gather policy information and other missing data and update systems as appropriate. Works with insurance vendor for ordering and cancelling force place insurance. Set up force place fee in our core system for proper billing. Perform review of initial loan boarding to ensure escrow line and multi collateral relationship is set up properly. For escrowed accounts, ensures disbursement of payments for hazard, and flood are paid timely when due to avoid gaps and cancellation of policy. Processes incoming new insurance loss requests by properly obtaining appropriate claim information and provide claim package and follow through to completion of the repairs. Properly document all claim activity to support the outcome of the claim and save documents to the imaging center. Reviews various system-generated reports to ensure accuracy of loan system, accounting and maintenance as needed to clear errors. Ensures all insurance related documents and correspondence are uploaded to the imaging system. QUALIFICATIONS Education: High school graduate or equivalent. Education or experience should include courses in accounting and/or bookkeeping. Experience: Minimum 1-2 years in loan servicing with direct experience with escrow and insurance servicing preferably with knowledge of flood determination and flood insurance review for both single family and multiple buildings and properties. Skills/Ability: Self-motivated with ability to work independently, prioritize and meet deadlines, and possess excellent follow-through skills. Proven ability to think independently and make recommendations. Possess good judgment, ability to accept responsibility and handle confidential information. Excellent follow-through skills. Possess good written and verbal communication skills. Knowledge of basic accounting. Working knowledge of MS Windows, PC spreadsheets and PC word processing. Familiarity with networked computer systems and mainframe. OTHER DETAILS $23.07 - $26.44 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive. Essential Duties and Responsibilities: Greets, checks-in and checks-out patients Handles new and existing patient inquiries Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate Collects and posts patient payments Answers phone calls and emails relaying information and requests accurately and delivering messages as needed Schedules, reschedules and cancels patient appointments Provides support to their assigned doctor and assists other PCCs as needed Provides supplement and nutraceutical information to patients and answers questions as needed Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws Qualifications and Requirements: High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred A minimum of 2 years professional experience in a clinic or medical practice required Knowledge, Skills and Abilities: Knowledge of general clinic or medical practice processes Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication Excellent organizational and time management skills Ability to identify and resolve problems Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers Ability to maintain confidentiality of sensitive and protected patient information Ability to work effectively as a team player and provide superior customer service to all staff and leadership Dress Code Requirements : Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire Company will purchase one additional set at employee's annual work anniversary Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting for long periods of time Frequent typing and viewing of computer screen Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone Frequent hearing, listening and speaking by telephone and in person Occasionally required to stand, walk, reach with hands and arms, stoop or bend Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day Work Environment: The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work indoors in temperature-controlled environment The noise level is usually moderate with occasional outbursts from patients during treatment

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Scheduling Specialist provides outreach and support to ensure all our eligible members have access to the care they deserve around our available Clinical/Patient Programs. Assists in navigating our members through the different programs they may be eligible and assists in scheduling them for what best suits their needs. Navigates with our members every step of the way to ensure they are never alone in their healthcare journey. Utilizes excellent customer service measures and understand the meaningful contribution the team makes to our members' healthcare outcomes. Job Duties/Responsibilities: 1. Serves as a “subject matter expert” in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries. 2. Conducts member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe; manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed. 3. Collaborates with our partners - including but not limited to other departments, Member Services, and Clinical Departments - to facilitate the member experience. 4. Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor 5. Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data 6. Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required 7. Excels in customer service and contributes to a culture of going “above and beyond” to ensure the highest level of member satisfaction. 8. Other duties as assigned. Job Requirements: Experience: • Required: Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations. • Preferred: Experience in Clinical setting in managing provider schedules. Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits. Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution Education: • Required: High School Diploma or GED. • Preferred: College courses Training: • Required: • Preferred: Specialized Skills: • Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Strong computer skills. typing 40+ words per minute. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. • Preferred: Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean Licensure: • Required: None Other: • Required: Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar) Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day. Job Type: Full-time, Exempt. Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required. Work Setting: In-person Location: Azusa, CA Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations. Summary of Functions: The Patient and Donation Experience Advocate II is responsible for reviewing, triaging, and managing all complaints received by OneLegacy, including those from donor families, hospitals, business partners, and OneLegacy staff. This role ensures that each complaint is appropriately assessed for risk, routed for timely resolution, and addressed with professionalism, sensitivity, compassion and integrity. The Patient and Donation Experience Advocate II develop clear and compassionate communications, and partners with internal stakeholders to coordinate investigations and corrective actions. Additionally, this role builds trust and works effectively with cross-functional teams to ensure follow-through on commitments and deadlines while promoting a culture of service excellence. The advocate helps identify and implement opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management. This position requires strong skills in risk management, project management, documentation, organization, attention to detail, and stakeholder engagement to ensure that complaints are managed in a manner that protects organizational integrity, enhances relationships, and improves the donation and transplantation experience. Duties & Responsibilities: Essential Job Functions: 1. Receive and log all complaints from donor families, hospitals, business partners and OneLegacy staff. 2. Assess the nature, urgency, and potential risks of complaints, including legal, regulatory, reputational, or operational impacts. 3. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitate patient & donor experience while anticipating patient and family needs, taking into account various cultures, religions, and individual needs and balancing OneLegacy organizational operations and need. 4. Triage complaint to appropriate departments for follow-up based on severity and scope. 5. Serve as the initial point of contact and draft communications to respond to complaints in a professional and timely manner. 6. Maintain confidentiality and ensure compliance with HIPAA and all applicable patient privacy regulations. Risk Assessment and Root Cause Analysis 1. Evaluate risks associated with each complaint and advise leadership on recommended actions. 2. Identify systemic risks, track and analyze recurring issues or trends. 3. Collaborate with the Director of Quality and other leaders to determine when immediate intervention is required. 4. Collaborate with internal teams to perform root cause analysis and recommend corrective/actions (CAPA) where needed. 5. Leverage quality tools (e.g., Pareto charts, Ishikawa diagrams, sampling plans) for investigations and reporting. Investigation & Resolution Coordination 1. Develop action plans for complaint investigation and resolution in collaboration with internal teams. 2. Facilitate collaboration across clinical, operational, and administrative teams to ensure timely follow-up and closure. 3. Maintain accountability by monitoring deliverables, deadlines, and status updates. 4. Draft and review response letters, emails, or other correspondence to complainants to ensure accuracy, consistency, and tone alignment with OneLegacy's values. Project and Stakeholder Management 1. Lead project management efforts related to complaint investigations, ensuring milestones and timelines are met. 2. Proactively manages complaint process and supports service recovery program. 3. Identify & manage opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management. 4. Facilitate regular check-ins with stakeholders to track progress and provide updates. 5. Escalate unresolved issues or barriers to leadership as needed. Quality and Process Improvement 1. Maintain documentation of all complaints, investigations, and resolutions in alignment with OneLegacy policies and regulatory requirements. 2. Take an active role in improving patient and donation experience while providing creative solutions to unique challenges. 3. Develop and present metrics and reports on complaint volumes, categories, resolution times, and outcomes for leadership review. 4. Analyze complaint trends to identify opportunities for process improvement and staff training. 5. Partner with internal departments to identify & implement quality improvement opportunities based on complaint trends. 6. Collaborate with the Quality team to conduct targeted review of processes directly related to complaint investigations to ensure compliance and identify areas for improvement. 7. Support and promote a culture of continuous improvement, transparency, and accountability. 8. Additional duties as assigned. Training and Documentation: 1. Support the development and delivery of training related to quality and compliance processes. 2. Using advocacy skills, managing patient and donation expectations and proactively educates and influences expected service behaviors with staff and physicians. 3. Educate staff on best practices for patient-centered communication, service excellence, and empathy in daily interactions. 4. Serve as a subject matter expert, author, or reviewer for policies, SOPs, and quality-related documents. Responsible for developing educational materials and policies that are patient and family centered. 5. Maintain complaint records in the electronic Quality Management System (eQMS). Skills and Abilities: 1. Must have excellent verbal and written communication skills and interpersonal relationship skills including consultative and relationship management skills. 2. Demonstrated problem solving, critical thinking and investigative skills. 3. Must have strong interpersonal skills, including the ability to collaboratively work with all levels of management, staff, hospital personnel, vendors, and community members, on the phone and in person. 4. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public. 5. Must have demonstrated quality skills and experience. 6. Must have demonstrated computer skills, including Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. 7. Must have demonstrated technical writing skills. 8. Must have demonstrated ability to effectively deliver presentations and trainings. 9. Ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority. 10. Must be able to effectively work independently and within a team. 11. Project Management experience with the ability to manage both time and priority constraints and to manage multiple priorities simultaneously. 12. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters and OneLegacy finances. 13. Flexibility and willingness to learn new tasks is required. 14. Knowledge of medical terminology. Physical Environment/Working Conditions: Location: The office is in Azusa, CA. The building is a non-smoking facility Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required Job Qualifications and Requirements: Education: Bachelor's degree in healthcare administration, risk management, quality improvement, communications, psychology, counseling, human resources/personnel management, or healthcare related field Experience: Minimum 3 years of experience in complaints management, patient experience, quality, risk management, customer service or related role in healthcare. Strong project management and organizational skills, with ability to manage multiple priorities. Preferred experience with quality investigations, audit processes, or corrective action plan management. Familiarity with CMS, UNOS, and regulatory requirements related to organ procurement organizations. Preferred experience in organ donation, transplantation, or healthcare quality improvement. Handling patient or family concerns and conflict resolution in a healthcare environment is strongly preferred. Skills: Excellent written and verbal communication skills, with demonstrated ability to draft professional, empathetic correspondence. Ability to assess and communicate risks effectively to stakeholders at all levels. Proficiency with Microsoft Office Suite and ability to learn complaint-tracking systems. Ability to remain calm under pressure and manage sensitive situations with integrity and professionalism. Certification/License: Must have a valid California driver's license and maintain vehicle insurance that meets California minimum insurance coverage standards (or be able to obtain prior to hire. Preferred Certification in Quality, Risk Management, Patient Experience, or Project Management (e.g., CPHQ, CPPS, PMP). Equipment: Reliable automotive transportation is required. Salary Range: $70,000- $90,000 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness

A Standardized Patient (SP) is trained to accurately portray a specific patient's role, assess clinical skills, and provide constructive feedback about a student's performance. SPs participate in the teaching and assessment of pharmacy students at Chapman University School of Pharmacy. Standardized Patient Program activities provide students with the opportunity to develop, practice, and enhance their interviewing skills, communication skills, and physical exam techniques. Responsibilities Standardized/Simulated Patient Duties 1. Case Portrayal & Clinical Encounters Accurately portray healthcare scenarios according to scripts provided by faculty or staff. Present medical histories, symptoms, behaviors, and emotional responses consistently across student encounters. Actively participate in Objective Structured Clinical Examinations (OSCEs), TOSCEs, Interprofessional Education ( IPE ) activities, or other simulation-based assessments. 2. Feedback & Evaluation Provide structured feedback to students on communication, professionalism, and clinical skills, as directed. Complete evaluation checklists, scoring rubrics, or electronic forms to assess student performance. 3. Training & Preparation Attending orientation and training sessions before participating in simulations. Review and memorize case scripts, patient histories, and key scenario details. Participate in rehearsals or practice sessions to ensure accurate portrayal of cases. 4. Professional Conduct & Confidentiality Maintain confidentiality of all student performance data and scenario information. Exhibit professionalism, reliability, and punctuality in all assigned events. Comply with school policies regarding attire, behavior, and conduct in simulation environments. 5. Administrative & Technical Duties Complete timekeeping or sign-in/out procedures for each simulation session. Use digital platforms or software (e.g., CORE or other tracking systems) to record feedback or confirm participation. Notify coordinators in advance if they are unable to attend scheduled sessions. 6. Optional / Role-Specific Duties Serve as a resource for faculty or staff in developing and refining simulation scenarios. 7. Perform other duties as assigned Required Qualifications Requirements: Meet specific case criteria (i.e., case demographics). Available for both training and interview/exam sessions of scheduled events. Access to the internet and technology for online training, scoring, scheduling, and communications. Open to being interviewed and physically examined by students or health professionals in the same manner that would occur if I were an actual patient/client. For SPs, physical examinations may include, but not be limited to, partially disrobing for noninvasive physical examination procedures/maneuvers such as listening to the heart and lungs, reflexes, pressing on the stomach, taking a blood pressure, and looking into the eyes, ears, nose and throat. Reliable and punctual. Have excellent communication skills. Be able to provide students with constructive feedback regarding their performance, following Chapman guidelines § Training or experience in health professions, communication, behavioral sciences, education, or performance preferred. Background check and drug screening are required as part of the Chapman University hiring process.

Under supervisory direction, the Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of management. The Lead demonstrates outstanding registration, communication and teamwork skills. MINIMUM QUALIFICATIONS Education: High School Diploma or GED preferred. Experience: Two years previous work-related experience in a physician, medical office and/or hospital registration and/or financial counseling setting with insurance verification, collections and/or billing required. Leadership and/or Supervisory experience and college degree or other evidence of continuing education is preferred. Knowledge and Skills: Attention to detail, excellent verbal and written communication skills with an ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies, physicians and all others. Ability to follow directions as outlined and comprehend complex issues. Good English speaking skills, spelling, reading and mathematical skills. Strong computer skills to include Microsoft Office. Ability to work independently and exercise independent judgment at times of need. Mature, dependable and conscientious. Maintains confidentiality at all times. Bilingual preferred. Equipment: Use of computers, with the ability to utlize a variety of software programs as needed. Also ten key, copy machine, fax machine and credit card device. Physical Requirements: Must be able to perform the essential physical requirements of the job. PAY RANGE $23.40- $32.18 The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $17/hr Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks. Qualifications Effective communication skills (listening, verbal and written) Proficient computer skills utilizing mainframe and PC software packages; strong systems orientation Intermediate accounting skills; excellent teamwork, organization, and admin skills Multi-tasking, possesses a high degree of attention to detail Working knowledge of MS Excel, Word, Power-Point with dual screens Requires at a minimum, a high school diploma or its equivalent, with a minimum of three (3) years of experience in the field of loan administrator/loan processor Additional Information To know more about this position, please contact: Laidiza Gumera ************ *******************************

Perform front desk activities, such as unlocking doors, starting computer, and answering the phone. Greet patient and enter patient health insurance information and collect current or past due payment amount(s). Call physician offices to confirm test orders and file records according to policy. Additional Information For any queries please call me @ ************.

Job Summary and Responsibilities As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement. * Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units. * Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration. * Properly identifies the patient to ensure medical record numbers are not duplicated. * Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete. * Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes. * Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement. Job Requirements Required * High School Graduate or GED * A minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. * Experience in requesting and processing financial payments. Where You'll Work Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. Visit here ************************************************************ for more information. One Community. One Mission. One California

Where You'll Work Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. Visit here ************************************************************ for more information. One Community. One Mission. One California Job Summary and Responsibilities As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement. Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units. Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration. Properly identifies the patient to ensure medical record numbers are not duplicated. Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete. Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes. Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement. Job Requirements High School Graduate or GED A minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments.

Department 8560-Admitting Employment Type Full Time Location 14662 Newport Ave, Tustin, CA 92780 ("HOSPITAL") Workplace type Onsite Compensation $21.00 - $31.00 / hour Reporting To Roberto Favela What You'll Do Qualifications Environmental Job Requirements and Working Conditions About Astrana Health, Inc. Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care. Duties and Responsibilities Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention. Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system. Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner. Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance. Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships. Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records. Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary. Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance. Other duties as assigned by Supervisor. Requirements Strong verbal and written communication skills. Bilingual Spanish is highly preferred but not required. Ability to utilize medical terminology to communicate with patients and healthcare professionals. Excellent organizational skills, with a strong attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task and work well under pressure in a fast-paced environment. Self-motivated and able to work both independently and as part of a team. Education and Experience Requirements Experience using electronic health records (EHR) systems. 1+ years of experience in customer service or patient care coordination. Specialty Pharmacy experience is highly preferred. IVIG scheduling and care coordination experience is highly preferred. Experience with CareTend pharmacy system is highly preferred. Salary Description $23 - $28