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Patient access representative jobs in Santa Barbara, CA

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  • Customer Service Representative

    Kraft Heinz 4.3company rating

    Patient access representative job in Oxnard, CA

    Job Title: Customer Service Representative 's starting wage is $19/hr to - $21/hr Hours: 7:00 to 3:30 pm We're seeking a highly skilled and customer-focused Customer Service Representative to join our team in Oxnard, CA. As a key member of our Operations team, you will provide exceptional service to our customers, resolve issues, and build sustainable relationships. If you're passionate about delivering outstanding customer experiences and have excellent communication skills, we want to hear from you! Responsibilities: Respond to customer inquiries, manage account information, and resolve issues/complaints via email, online chat, and phone. Build sustainable relationships and customer loyalty through open and interactive communication. Stay up-to-date on product information, including new product releases, features, and benefits. Provide product recommendations and solutions to customers based on their needs and preferences. Troubleshoot errors related to order processing and subscriptions. Process returns, refunds, and order cancellations. Meet or exceed customer service metrics (CSAT) and assist with online customer reviews. Process internal sales and marketing sample order requests. Become a knowledge expert in product information retained from Help Docs and product specification sheets. Identify and suggest process improvements to increase efficiency and effectiveness in customer service. Use customer feedback and collaborate with internal departments to identify trends and areas for improvement. Collect and document customer quality complaints to share with internal teams, such as Quality and Product Development. Participate in special projects, such as customer service initiatives, product launches, and company-wide events. Collaborate with internal teams to plan and execute special projects. Qualifications: High School degree or 2-year(s) related experience. Communicates effectively, verbally, and in writing. Good comprehension skills - the ability to clearly understand and state the issues customers present. Work successfully in a team environment as well as independently. Good composition skills - the ability to compose a grammatically correct, concise, and accurate written response. Able to navigate multiple platforms, systems, and programs. Preferred Skills: Ability to interact effectively at all levels and cross-departmentally. Demonstrates proficient knowledge of email applications. Excellent typing skills. Ability to be an effective team member and complete various projects. Experience with CRM software or previous experience in a customer-facing role. Adaptability, problem-solving, and time management skills. About Primal Kitchen Mark Sisson started Primal Kitchen with a simple mission: to change the way the world eats. Our life and our overall wellness are defined by the thousands of choices we make for ourselves and for our families every day, and choosing real food and investing in your health can lead to a more empowered you. Primal Kitchen condiments and sauces are made with high-quality ingredients that make mealtime easy and delicious, so you can get the most out of life. In just five short years, Primal Kitchen has catapulted from a small but mighty natural foods start-up to an industry-disrupting leader in real-food condiments, dressings, sauces and pantry staples. Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial - 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Oxnard - Primal Kitchen Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact ***********************.
    $19-21 hourly Auto-Apply 60d+ ago
  • Patient Service Representative

    Radnet 4.6company rating

    Patient access representative job in Oxnard, CA

    Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Greet and register patients in a friendly and service-oriented manner. Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. Collect and log all co-pays and fees Answer/transfer incoming phone calls. Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. Coordinate with the back-office staff for timely and effective care of patients Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrates ability to establish, nurture, and maintain cooperative working relationships. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service To Ensure Success In This Role, You Must Have: High School Diploma or GED Intermediate to advanced computer skills Strong multitasking and communication skills Experience providing exceptional customer service Medical terminology knowledge and recent medical/radiology office experience is preferred. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.
    $31k-36k yearly est. 15d ago
  • Customer Service Representative

    Planet Fitness-PF Baseline Fitness

    Patient access representative job in Santa Paula, CA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $32k-42k yearly est. 16d ago
  • Customer Service Representative - State Farm Agent Team Member

    Paul Cashman-State Farm Agent

    Patient access representative job in Santa Barbara, CA

    Job DescriptionBenefits: Simple IRA License reimbursement Competitive salary Training & development Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Paul Cashman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Provide prompt, accurate, and friendly customer service. Service includes telephones, in-person walk ins, mail processing, banking, processing payments, assisting other agency team members as needed. Comply with insurance standards and regulations Attend training sessions, courses, to obtain your insurance license Professional dress and appearance in office QUALIFICATIONS: Bilingual, written, and verbal Ability to build rapport with customers Excellent interpersonal, written and verbal communication skills. Excellent organizational skills, able to prioritize and multitask Works well in a team setting, as well as on your own Must possess critical thinking attributes and detailed-oriented skills Must adhere to strong ethics and integrity Insurance experience is preferred, but not necessary. Property and Casualty License (must be able to obtain) Must be able to pass a background check
    $32k-42k yearly est. 24d ago
  • Scheduling On Call Specialist

    New Beginnings-Supported Living Ser

    Patient access representative job in Camarillo, CA

    Job DescriptionOur company is looking for an individual who is good at working with computers and likes working with clients out on the field, who can handle scheduling software and fieldwork with our clients who have condition's of Autism, Cerebral Palsy, Down Syndrome and other intellectual disabilites. This is an administrative position and a field position as well. The scheduling on call specialist will consolidate all of New Beginnings client and consumer information into a central scheduling dashboard. The individual will be creating staff blocks for requested time off, medical maternity or extended leaves. An also for creating new client plans for all incoming consumers. The scheduling assistant will ensure all client and staff schedules remain as consistent as possible. For the On-call segment of the job the individual will be using our on-call line for 8:00 a.m- 4:30 p.m . This includes to answering the phone in a limited 30 minute period, this job also requires locating and scheduling coverage for all shift's call outs and or cancelations, updating the on-call log with accurate shift notes. The on call specialist will be trained to assume this role as determined based on weekly business needs. We prefer staff that have good morales and a great work ethic.
    $40k-58k yearly est. 15d ago
  • Aviation Front Desk Customer Service Representative

    Atlantic Aviation FBO Inc.

    Patient access representative job in Goleta, CA

    Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
    $32k-42k yearly est. 36d ago
  • Transportation Scheduler

    Ventura Transit System

    Patient access representative job in Camarillo, CA

    The transportation scheduler creates routes and programs drivers as well as vehicles accordingly. The routes vary from regularly routed assignments and the creation of special routes on daily basis. The scheduler also oversees the scheduling of vehicle maintenance for internal fleet. The shifts start daily at 7:30 a.m.
    $40k-71k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Patient access representative job in Oxnard, CA

    Benefits: Health insurance Paid time off FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways, such as email, telephone, and in person. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn, and has the ability to build relationships Great listening and organization skills Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $18-20 hourly Auto-Apply 46d ago
  • Front Desk Coordinator - Goleta, CA

    The Joint Chiropractic 4.4company rating

    Patient access representative job in Goleta, CA

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Saturday and Sunday from 9:45 - 5:15pm Available to cover shifts as needed. Pay Range 21.00-22.50/hr Depending on Experience Bonus potential offered What we are looking for in YOU and YOUR skillset! MUST be dependable Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
    $28k-36k yearly est. Auto-Apply 60d+ ago
  • Referral Donation Coordinator

    Onelegacy Brand 4.1company rating

    Patient access representative job in Carpinteria, CA

    Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. Job Type: Full-time; Non-exempt Work Hours: 8 hour shifts. 8am-4:30pm Sunday through Thursday or Tuesday through Saturday. Assigned days and/or nights; shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required. Pay Range: $78,062.40 - $86,881.60 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Work Setting: In-person and Field Service Area Location: Carpinteria, Ca Travel: Occasionally required to travel by personal auto or air to meeting sites and other locations. Position Summary The Referral Donation Coordinator (RDC) has high proficiency in the referral management process and represents OneLegacy by reinforcing and supporting donation related processes as outlined in the UAGA (Uniform Anatomical Gift Act) and donation specific laws of the California Health and Safety Code. The RDC is responsible for maximizing donation opportunities at all our partner hospitals, coroner and medical examiner offices. The RDC is also responsible for representing OneLegacy to develop those relationships that will maximize the potential for organ, eye and tissue donation as well as assisting in determining if the referral is suitable for recovery and transplantation. The RDC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor, discussing the plan of care with the medical team, providing donor management goals to help preserve the opportunity for donation, facilitating completion and review of brain death notes, representing OneLegacy to the potential donor's authorizing party and when appropriate, undertakes registry notification or approach for donation authorization when necessary, as well as assisting in the donation process. Duties & Responsibilities: Essential Functions: Referral Management Process (Referral Management): 1.Responds promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process. 2.Establishes and enhances relationships with the hospital staff to increase referral activity. 3.Introduces themselves to the referred patient's bedside nurse and the unit Charge Nurse to establish presence. When leaving, notifies the bedside Nurse and Charge Nurse, discusses plans and assessment, and inquires if there is anything else needed. The attending physician should be knowledgeable of the OneLegacy referral with direct communication at least for the initial site visit and prior to any approach to the family or Authorizing Party (AP). 4.Collaborates with the Referral Triage Specialist (RTS), Referral-Supervisor of Organ Procurement (SOP-R) and/or the Medical Director of Referral Management to manage all active referrals. 5.Accesses and reviews the referring hospital's medical records and populates the Electronic Medical Records system per OneLegacy policy. 6.Reviews the patient's medical records and discusses the early stages of medical derangements, current organ function and the current clinical plan with the hospital staff. Based on any abnormal findings, formulates a treatment plan at the direction of the Medical Director of Referral Management and collaborates with hospital staff and physicians regarding interventions needed to optimize organ function and preserve the opportunity for donation. 7.Communicates effectively with hospital staff regarding the progression of active referrals. 8.Reviews medico-legal documentation pertaining to brain death declaration for completeness and accuracy according to individual hospital policy, California Health and Safety code and the 2010 American Association of Neurology Guidelines. When revisions are needed, provides clear directions to appropriately complete documentation. Sends acceptable brain death documentation to the RTS for verification per OneLegacy policy. 9.Performs the function of Referral Intake Triage (RIT) which includes being responsible for answering calls for initial organ referrals, triaging referrals, and charting in the Electronic Medical Records system in collaboration with the RTS to establish acuity. 10.Reviews the Not Brain Dead (NBD) status board when in a hospital for an active referral. 11.Conducts a site visit on NBD referrals and charts in the EMR system. 12.Identifies the Authorizing Party (AP) and any language requirements. Remains vigilant and documents pertinent family dynamics and any other relevant information needed to adequately assess the AP and/or family members of potential donors in preparation for an approach. 13.Collaborates with the hospital care team and internal OneLegacy partners in the goals of care discussion to ensure the AP is provided with the opportunity for donation in the most appropriate manner. 14.Works with OneLegacy Clinical Donor Management team members during the donation process to facilitate orders to the bedside Nurse or Physician providing care to the donor. 15.Performs the following: a.Coroner notification/release. b.Requests that an initial blood sample in the lab is “on hold” for the coroner, height and weight verification, plasma dilution calculation, generate requisitions for serologies and HLA, labeling/packaging & shipping of blood for HLA & serological testing while charting in the Electronic Medical Records (EMR) system. CME Screening (Medical Examiner Donation Specialist): 1.Collaborates with OneLegacy team members and key Medical Examiner and Coroner partners to provide real time referral support and assess the effectiveness of the donation process. 2.Collaborates and builds working relationships with Medical Examiner/Coroner/Sherriff staff. 3.Performs screening for potential donors at the Medical Examiner/Coroner facilities. 4.Gathers information from the coroner's databases, medical records, and investigations reports. 5.Enters screening information into Electric Medical Records system. 6.Reports referral to the Family Care Center departments for approach. 7.Communicates with Eye Bank staff regarding autopsy scheduling. 8.Communicates in real time with various departments throughout the organization regarding organ and tissue donation. 9.Interviews pathologist and obtains COD and autopsy findings. 10.Coordinates with Coroner personnel on the recovery time logistics for specimen collection, autopsy scheduling, request for Photos/X-rays, and other processing to identify potential referrals. 11.Performs physical exam of potential donors. 12.Performs specimen collection and request for specimen hold and release. 13.Obtains authorization to recover on consented tissue donors for transplant/research within the CME/Coroner jurisdiction. 14.Collect coroner post-recovery follow up information, such as autopsy report/COD/Investigation, reports as requested by Donor Information Department or Eye Bank Operations. 15.Conducts interviews of investigator or pathologist consult on recovered donors as requested by Donor Information Department or Eye Bank Operations. 16.Documents referral information into the Electronic Medical Records system. Donation Process Support (Hospital Partnerships): 1.Respond to the needs of the hospitals by completing referral evaluations, following up on existing referrals, and providing additional clinical support as needed. 2.Function as an internal and external resource for hospital donation programs and the donation process. 3.Maintain a functional understanding of legal and clinical aspects of death by neurological criteria, donation after cardiac death, organ, eye and tissue recovery protocols, donor maintenance, transplantation, organ, eye and tissue allocation and preservation. 4.Develop and implement effective communication pathways with both internal and external stakeholders to streamline and support the donation process. 5.Proactively identify educational opportunities within hospital and physician groups and conduct education to meet or exceed CMS Conditions of Participation standards. Other Responsibilities: 1.Maintains competency for the position through annual assessments outlined by the Medical Director of Referral Management. 2.Participates in regularly scheduled staff meetings and/or conference calls. 3.Observes a code of ethics that requires truthfulness, honesty, and personal integrity in all activities. An employee's professional life should be conducted in a manner that would reflect credit on the organization. Employees should present themselves at all times in a manner that would represent professionalism, respect, and dignity for the gift of donation. 4.Performs other duties as assigned. 5.Maintain current ACLS/PALS certification. 6.Maintenance of EMR access and hospital accounts. Job Qualifications and Requirements: Education: EMT, Paramedic, LVN with critical care experience or prior relevant OPO experience preferred. Associates or Bachelor's degree preferred. Knowledge of Microsoft and Android applications required. Experience:Experience in the medical field, 911, and/or ICU experience is preferred. Medical terminology is preferred. Certification/License: Basic Cardiac Life Support (BCLS), Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications are required within 6 months of hire. OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Please refer to OneLegacy's Policy HR108 - Licensure and Certification for insurance coverage requirements. Equipment: Reliable automotive transportation required. Pay Range: $78,062.40 - $86,881.60 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness
    $30k-36k yearly est. 60d+ ago
  • Customer Service Rep I

    Pennymac 4.7company rating

    Patient access representative job in Moorpark, CA

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely. Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success. The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500+ per month. Pay ranges provided on job boards (e. g. , Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role. As a Customer Service Representative, you will: Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents Conduct research to resolve and respond to customer inquiries accurately Interact cross-departmentally to resolve customer requests, including escalations Perform other related duties as assigned Demonstrate behaviors that are aligned with the organization's desired culture and values Training: Structured 8 week training is provided in office and full attendance is a condition of employment Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST Post-Training Schedule: CSRs will be assigned one of the below standard shifts: 6:00 am - 3:00 pm PST Only 7:00 am - 4:00 pm PST & CT 8:00 am - 5:00 pm PST & CT 9:00 am - 6:00 pm PST & CT Overtime Requirements: Normally 2 half-day shifts on Saturdays each month An additional hour during peak call volume days (e. g. , Mondays, mid-month, end of the month) What You'll Bring Demonstrate patience, kindness, and understanding for customers during all interactions Easily navigate multiple screens, find relevant data, and communicate clearly to customers Computer proficiency, including Word and Excel Deliver timely and accurate information in a fast-paced environment Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment Make decisions independently within set policy and procedures Mortgage and/or financial services industry experience is a plus Bi-lingual Spanish is a plus; additional per-call compensation may apply Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $36,000 - $45,000 Work Model OFFICE
    $36k-45k yearly Auto-Apply 8d ago
  • Customer Service Representative - State Farm Agent Team Member

    Efrain Cazares-State Farm Agent

    Patient access representative job in Oxnard, CA

    Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Free food & snacks Opportunity for advancement Paid time off Are you seeking a full-time opportunity that offers meaningful work, professional growth, and competitive compensation? Join our dynamic team at a State Farm Agent's office, where you will play a key role in delivering exceptional insurance services and building lasting relationships within the community. This position is ideal for individuals who are customer-focused, driven, and eager to contribute to a reputable and well-established insurance agency. Key Responsibilities Customer Relationship Management: Proactively establish and nurture strong, trust-based relationships with new and existing customers through various communication channels including phone, email, and in-person interactions. Follow up promptly to ensure customer satisfaction and retention. Customer Service Excellence: Deliver prompt, accurate, and friendly service by addressing customer inquiries related to insurance products such as auto, home, renters, life, and health insurance. Assist customers with eligibility questions, coverage options, policy adjustments, transfers, claim submissions, and billing clarifications to ensure a seamless experience. Lead Generation and Appointment Scheduling: Actively identify potential customers through lead development strategies, community engagement, and referrals. Schedule appointments for the Agent to conduct policy reviews and consultations, while effectively identifying and assessing customer needs. Product Marketing and Education: Educate customers on the benefits and features of various insurance products and services tailored to their specific circumstances. Use consultative selling techniques to recommend appropriate coverage options that align with customers goals and budgets. Team Collaboration: Work closely with the Agent and team members to support office operations, contribute to a positive workplace culture, and participate in ongoing training to stay current with industry trends, State Farm products, and regulatory requirements. Compensation and Benefits Competitive hourly wage plus commission and bonus opportunities based on performance Comprehensive training and professional development programs Supportive team environment with opportunities for career advancement Qualifications and Skills Exceptional communication skills, including written, verbal, and active listening abilities Strong interpersonal skills with a genuine passion for helping people Excellent organizational and time management skills to handle multiple tasks efficiently Self-motivated, proactive, and detail-oriented with a problem-solving mindset Ability to build rapport and effectively relate to customers from diverse backgrounds Bilingual proficiency in Spanish is highly preferred and considered a strong asset Previous experience in customer service, sales, or insurance industry is a plus but not required How to Apply If you are motivated to succeed, enjoy working in a fast-paced environment, and see yourself thriving in this role, we encourage you to complete our application. After reviewing your application, we will reach out to discuss the next steps in our interview process. Join us and become a valued member of a respected State Farm team dedicated to protecting and supporting our customers every day! This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $32k-42k yearly est. 13d ago
  • Patient Services Associate II

    Common Spirit

    Patient access representative job in Oxnard, CA

    Job Summary and Responsibilities The Patient Services Associate (PSA) II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus. Job Requirements * One (1) year experience as a PSA I or equivalent experience. * Excellent interpersonal, organizational, and customer service skills are essential. * Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. * Familiarity with an electronic practice management system is required. * Medical terminology competency completion or equivalent experience. * Proficient in GE with completed competency. Where You'll Work Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services. One Community. One Mission. One California
    $31k-40k yearly est. 60d+ ago
  • Medical Receptionist

    Rancho Health MSO, Inc.

    Patient access representative job in Oxnard, CA

    The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The role of the Medical Receptionist encompasses a range of responsibilities within the office. These include filing, answering phone calls, organizing documents, basic bookkeeping tasks, scheduling appointments, and ensuring timely and professional follow-up. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Warmly welcome and assist patients during check-in at the front desk. Answer and promptly direct incoming calls on multiple phone lines, regularly checking voicemail messages throughout the day. Process patient payments accurately and reconcile the cash drawer on a daily basis. Schedule, reschedule, and confirm patient appointments efficiently. Verify patient insurance coverage using various websites and systems. Aid patients in checking out after their appointments with providers, scheduling follow-up appointments, and providing necessary paperwork, such as lab orders. Effectively manage assigned task lists and prioritize tasks as needed. Collaborate with co-workers as a team to ensure completion of tasks and provide seamless support to patients and providers. Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education (or substitute experience) required: High School Diploma or equivalent (GED). Minimum Experience Required: Knowledge of medical terminology desired. Successful completion of a medical front office program or on the job training with an emphasis on customer service. Minimum Knowledge and Skills Required: Bilingual in Spanish preferred, although not required. Possess strong verbal and written communication skills to maintain a professional and effective level of communication. Demonstrate an understanding of the principles and practices related to organization, planning, records management, and general administration. Exhibit attributes of dependability, adaptability, and confidentiality as necessary for the role. Capable of collaborating with clinical staff and effectively following directions from multiple providers. Have basic knowledge of handling monetary transactions. Show commitment to the concepts of preventative healthcare and a team-based approach to healthcare delivery. Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being. Locations may vary depending on where the need is for coverage. Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. Travel Percentage: 10-30% Work Authorization: Must be authorized to work in the United States. Monday-Friday; 8AM-5PM
    $34k-42k yearly est. 9d ago
  • Patient Services Specialist - SJPP Float Northern LA County

    Providence Health & Services 4.2company rating

    Patient access representative job in Mission Hills, CA

    Supports and floats throughout affiliated clinics in the Northern LA County vicinity such as Agoura Hills, Burbank, Mission Hills, Tarzana, Westlake Village and West Hills. The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 1 year of Medical office or related experience OR + 6 months of experience as a Providence Employee in related position Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 400611 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 7008 FLOAT PERSONNEL CA SANTA MONICA Address: CA Santa Monica 2020 Santa Monica Blvd Work Location: Providence Administrative Off-Koll Bldg Santa Monica Workplace Type: On-site Pay Range: $24.00 - $29.57 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $24-29.6 hourly Auto-Apply 23d ago
  • Builders Division - Scheduling Coordinator

    Wdc Kitchen Bath Center

    Patient access representative job in Moorpark, CA

    About Us: WDC Kitchen & Bath Center is Southern California's premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Builders Division - Scheduling Coordinator to join our team and contribute to our continued success. Position Summary: This role is part of our Builders Department, a team dedicated to providing excellent service for large orders of product, usually to construction firms specializing in housing developments. The Scheduling Coordinator supports these efforts by effectively communicating with clients about their delivery and installation timelines and verifying details. The ideal candidate will possess an organized mindset, excellent customer service values, and come from some experience with delivery coordination task. They should be comfortable excel, Microsoft suite, and making phone calls. Key Responsibilities: Interact with industry professionals in professionally and with strong communication to provide best-in-class customer service. Answer incoming calls from customers and sales team members to provide assistance and coordination on open orders. Make outbound calls and emails to notify clients of their product availability, setting a delivery and/or installation date, and providing any other clarifying information needed. Using various software to review open orders for accuracy and updating orders or customer information if changes occur. Review Quotes and Purchase Order's received. Ensure pricing and models numbers are correct. If there are discrepancies identified, escalating the matter to find a solution and notifying the appropriate persons involved. Collaborate between other departments for problem solving needs. Act as liaison between administrative departments and the client, ensuring consistent and accurate information in all communications. Occasionally assist with other aspects of the order and delivery process such as, delivery dispatch, data entry, and purchase order follow-ups. Other duties as assigned. Qualifications: 2-4 years' experience with customer service role Some experience in construction industry or delivery coordination preferred Proficient in MS Office Good organizational skills Ability to communicate clearly verbally and in writing, and demonstrate good listening skills Minimum High school diploma or GED required Schedule availability: Monday - Friday and occasional weekends Working Environment & Conditions: General Office setting, frequently sitting while using computer and phone. Required to wear comfortable and office appropriate clothes within Business Casual standards. What We Offer: Hourly Base Pay $20 to $22 Bonus Pay for met KPIs Health, dental, and vision insurance 401(k) Paid vacation and sick leave Employee discounts on products Opportunities for professional growth and advancement How to Apply: If you're ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We participate in E-Verify. Salary Description $20.00 - $22.00 Starting range based on experience
    $20-22 hourly 10d ago
  • Builders Division - Scheduling Coordinator

    WDC Kitchen & Bath Center

    Patient access representative job in Moorpark, CA

    Job DescriptionDescription: About Us: WDC Kitchen & Bath Center is Southern California's premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Builders Division - Scheduling Coordinator to join our team and contribute to our continued success. Position Summary: This role is part of our Builders Department, a team dedicated to providing excellent service for large orders of product, usually to construction firms specializing in housing developments. The Scheduling Coordinator supports these efforts by effectively communicating with clients about their delivery and installation timelines and verifying details. The ideal candidate will possess an organized mindset, excellent customer service values, and come from some experience with delivery coordination task. They should be comfortable excel, Microsoft suite, and making phone calls. Key Responsibilities: Interact with industry professionals in professionally and with strong communication to provide best-in-class customer service. Answer incoming calls from customers and sales team members to provide assistance and coordination on open orders. Make outbound calls and emails to notify clients of their product availability, setting a delivery and/or installation date, and providing any other clarifying information needed. Using various software to review open orders for accuracy and updating orders or customer information if changes occur. Review Quotes and Purchase Order's received. Ensure pricing and models numbers are correct. If there are discrepancies identified, escalating the matter to find a solution and notifying the appropriate persons involved. Collaborate between other departments for problem solving needs. Act as liaison between administrative departments and the client, ensuring consistent and accurate information in all communications. Occasionally assist with other aspects of the order and delivery process such as, delivery dispatch, data entry, and purchase order follow-ups. Other duties as assigned. Qualifications: 2-4 years' experience with customer service role Some experience in construction industry or delivery coordination preferred Proficient in MS Office Good organizational skills Ability to communicate clearly verbally and in writing, and demonstrate good listening skills Minimum High school diploma or GED required Schedule availability: Monday - Friday and occasional weekends Working Environment & Conditions: General Office setting, frequently sitting while using computer and phone. Required to wear comfortable and office appropriate clothes within Business Casual standards. What We Offer: Hourly Base Pay $20 to $22 Bonus Pay for met KPIs Health, dental, and vision insurance 401(k) Paid vacation and sick leave Employee discounts on products Opportunities for professional growth and advancement How to Apply: If you're ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We participate in E-Verify. Requirements:
    $20-22 hourly 4d ago
  • Medical Front Office / Receptionist

    Prohealth Staffing 3.8company rating

    Patient access representative job in Oxnard, CA

    TempToFT JOB DETAILS Company Name: Ocean Orthopedic Medical Front Office Reporting Location: 168 N. Brent St, Ste. 505, Ventura, CA 93003 Reporting Time: 8:00AM Reporting To: Tracy Ward Contact Number(s): Tracy's Mobile # 805-223-5196, (in case you need to reach her after hours), Office # (805) 648-3902, Back Office # 805-648-3975 Schedule: 8:00AM - 5:00PM Parking: Park on B1 (basement). Tracy will give you a parking pass. Dress: Solid color scrubs, closed toe shoes (tennis shoes are fine) Website: https://www.oceanorthopedics.com/
    $32k-40k yearly est. 60d+ ago
  • Front Office Coordinator

    Mindpath Health

    Patient access representative job in Isla Vista, CA

    About the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. We are looking for a candidate that is passionate about working with and serving university students, faculty, and staff in an outpatient setting. As the Front Office Coordinator to support our College Health Program, you will contribute to a positive patient experience by providing excellent customer service to all patients and providers through interactions on the phone and in-person. This role is full-time, 40 hours per week, Monday through Friday, onsite in our Isla Vista office. Responsibilities Provides a positive patient experience by: Serving as the first point of contact for patients and visitors upon arrival, greeting all patients and visitors with excellent customer service Scheduling patient appointments as needed Answering incoming calls/messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, questions about medication, etc. Communicating all patient messages on a timely basis to the clinical staff Regularly collecting co-pays (if not paid online) and obtaining payment for patient balances if appropriate Explaining patient paperwork and ensuring its completion Collecting and updating patient demographics and insurance information Assisting patients in understanding Mindpath Health policies, procedures, and services when necessary Recognizing when situations require escalation to management or clinical teams to ensure patient safety And satisfaction Utilizing effective de-escalation techniques to manage interactions with upset or frustrated patients, Maintaining a calm and professional demeanor Supports clinicians in the office through the above and by: Informing clinical staff of patient arrivals and any scheduling changes Maintaining a thorough knowledge of each clinician's needs and preferences Sorting and triaging incoming communications Providing general administrative support including faxing, copying and scanning for clinicians and other office personnel as needed Contributes to a collaborative and friendly work environment by: Establishing and maintaining a positive working relationship with front office team, team lead, operations supervisor, rom and clinicians Communicating effectively with Front Office Team, Team Lead, Operations Supervisor and ROM on process improvements, daily needs, etc. Identifying priority patient satisfaction issues and suggesting recommendations for resolution. Complying with company policies and procedures and following strict patient privacy procedures Qualifications EMR/EHR or practice management systems experience required. High school diploma, or equivalent. 2+ years of recent experience such as clerical, administrative, receptionist and/or front office coordinator. Minimum of one year of demonstrated customer service skills (within a healthcare setting) Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers. Empathy and compassion when working with individuals experiencing mental health challenges. A calm, professional demeanor when managing upset patients or families. Excellent oral and written communication skills. Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment. Effective problem-solving skills and the ability to think quickly under pressure. Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Strong organizational skills and attention to detail. Ability to work independently or as part of a team. Must be able to maintain strict confidentiality of all personal/health sensitive information The pay for this position is $23 per hour. We offer full benefits (medical, dental, vision), paid time off, holiday pay, 401k, tuition reimbursement, paid parental leave, and more. About Mindpath Health Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care. At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 100 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing. Join our community and discover how rewarding work can be! Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
    $23 hourly Auto-Apply 3d ago
  • Patient Services Specialist - PMI Float Northern LA County

    Providence Health & Services 4.2company rating

    Patient access representative job in Mission Hills, CA

    Supports and floats throughout affiliated clinics in the Northern LA County vicinity such as Agoura Hills, Burbank, Mission Hills, Tarzana, Westlake Village and West Hills. The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 1 year of Medical office or related experience OR + 6 months of experience as a Providence Employee in related position Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 400636 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 7010 CA TORRANCE FLOAT PERSONNEL Address: CA Santa Monica 2020 Santa Monica Blvd Work Location: Providence Administrative Off-Koll Bldg Santa Monica Workplace Type: On-site Pay Range: $24.00 - $29.57 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $24-29.6 hourly Auto-Apply 23d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Santa Barbara, CA?

The average patient access representative in Santa Barbara, CA earns between $30,000 and $47,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Santa Barbara, CA

$37,000
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