Referral Coordinator
Patient access representative job in Houston, TX
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Coordinates and processes patient referrals to completion with precision, detail and accuracy.
Definition of completion:
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
Orders have been approved (when needed).
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
Completes orders with proper documentation on where patient is scheduled and how patient was notified.
Referrals have been sent to specialist office & confirmed receipt.
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients.
Enters all Inpatient and Outpatient elective procedures in HITS tool.
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
Participates in Super Huddle and provides updates on high priority patients referrals.
Addresses referral based phone calls for Primary Care Physicians panel.
Completes and addresses phone messages within 24 hours of call.
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
Retrieves consultation notes from the consult tracking tool.
Follows up on all Home Health and DME orders to ensure patient receives services ordered.
Provide extraordinary customer service to all internal and external customers (including patients and other
ChenMed Medical team members) at all times. Utilization of patient messaging tools.
Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties
Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems
Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
Ability and willingness to travel locally within the market up to 10% of the time
Spoken and written fluency in English; Bilingual a plus
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
An understanding of the company's patient population, including the complexities of Medicare programs
Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
An understanding of the company's patient population, including the complexities of Medicare programs
Detail-oriented with the ability to multi-task.
Able to exercise proper phone etiquette.
Ability to navigate proficiently through computer software systems & use technology.
Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
Spoken and written fluency in English; bilingual preferred.
EDUCATION AND EXPERIENCE CRITERIA:
High School diploma or equivalent required
A minimum of 1 year of referral experience in a healthcare setting required.
Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
Healthcare experience within the Medicare Advantage population preferred.
Medical Assistant certification preferred
CPR for Healthcare Providers is preferred
PAY RANGE:
$16.5 - $23.56 Hourly
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Scheduler
Patient access representative job in Houston, TX
D'Leon Consulting Engineers is seeking a Scheduler with experience in aviation, transportation, or infrastructure projects in Houston,TX.
Responsibilities
Develop, update, and maintain project schedules using industry-standard scheduling software.
Coordinate with project managers, designers, contractors, and stakeholders to gather schedule inputs and validate sequencing of work.
Analyze critical path activities, forecast delays, and provide recommendations to maintain project timeline objectives.
Prepare schedule narratives, progress updates, and monthly reporting packages.
Monitor schedule performance, track milestones, and update progress based on field input and contractor reports.
Support development of cost-loaded schedules, resource plans, and cash flow projections.
Review contractor baseline schedules, updates, and recovery plans for accuracy and compliance with contract requirements.
Identify schedule risks and support mitigation planning.
Assist with integration of schedule data into broader project controls processes, including cost and reporting.
Maintain organized documentation of schedule revisions, approvals, and supporting data.
Qualifications
Bachelor's degree in Engineering, Construction Management, Project Controls, or related field preferred.
3-7 years of experience in scheduling for construction or engineering projects; aviation or large infrastructure experience preferred.
Proficiency in scheduling software (Primavera P6, Microsoft Project, or similar).
Strong understanding of critical path method scheduling principles and project controls concepts.
Excellent analytical, communication, and documentation skills.
Ability to work collaboratively with diverse technical teams.
D'Leon Consulting Engineers is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Senior Construction Scheduling Specialist
Patient access representative job in Houston, TX
Kelly is currently seeking an experienced Senior Construction Scheduling Specialist in the Houston, Texas area! The Senior Construction Scheduling Specialist acts as a technical resource for Scheduling within the Global Project Methodology (GPM) work process and supports establishment of the overall construction schedule baseline and reporting to monitor and control the construction activities within established tolerances of the baseline supporting efficient project execution. In this role you coordinate data inputs from the various construction contractors and internal disciplines to ensure accurate forecasts and reporting of schedule and engage the project steering team to understand causes of the deviation and the need to establish actions to mitigate, where deviations from established tolerances occur. Requires expanded conceptual and practical knowledge in own job discipline and broadens capabilities. This role will require occasional travel to the Seadrift, Texas area!
Responsibilities / Duties
Recommendations on cycle time reduction opportunities and techniques
Develops and maintains comprehensive integrated master project schedules including Detail Design, Procurement, Construction and Start-up/Commissioning Project Stages.
Utilizes project cost estimates to resource load project schedules and gain alignment with estimated scope of work and the project schedule.
Recommendations on cycle time reduction opportunities and techniques
Performs staffing density checks or staffing limitation checks to validate schedule durations and ensures resource-level supports the project strategy.
Leads project teams in forecasting schedule challenges and offers analyses and solutions to complete the project on schedule.
Performs critical path analysis to determine problem areas in regard to project schedule and resource overloads and offers alternative courses of action to the project team.
Evaluates project deviations to assess schedule impact for proper decision making and recovery plans.
Applies established schedule management practices to ascertain critical schedule issues and recommend corrective actions. Experience
Practical experience as a scheduler working for a large main construction contractor in coordinating multiple subcontractors (e.g. in coordination of civil, structural steel, piping, insulation and scaffolding etc
Assist in developing and maintaining comprehensive integrated master project schedules including Front-end Loading, Detail Design, Procurement, Construction and Start-up/Commissioning Project Stages.
Maintains construction schedule during the project life cycle monitoring progress and incorporating modifications where changes in the original scope occur or delays are encountered.
Leads project teams in forecasting schedule challenges and offers analyses and solutions to complete the project on schedule.
Evaluates project deviations to assess schedule impact for proper decision making and recovery plans.
Applies established schedule management practices to ascertain critical schedule issues and recommend corrective actions.
Assist in quantity tracking and installation rates
Performs quantity surveys to validate construction progress
Required qualifications
A minimum of a bachelor's degree in any discipline or 10 years of experience in project controls, engineering, manufacturing, or related experience.
Prior construction related experience.
Proficiency within P6.
TAR P6 Scheduler
Patient access representative job in La Porte, TX
Airswift is looking for a Turnaround P6 scheduler to work with a major chemical manufacturing company in La Porte, TX, for a 10-month assignment.
Job Responsibilities:
Preparing the initial project schedule.
Preparing the integrated schedule by assembling schedule inputs from internal resources, contractors, and subcontractors.
Formulating critical path analysis.
Managing schedule reserve.
Evaluating change orders and variances to determine schedule impact.
Interfacing with project managers, project cost controllers, construction supervisors, and contractors to maintain schedule control.
Earned Value Management analysis of project performance including preparation of project EPC earned value curves.
Generating and monitoring schedule tracking metrics.
Generating and maintaining reporting for monthly project status communications.
Analyzing schedule information from contractors.
Flagging productivity, critical path and deadline issues.
Recommending mitigation to project leader / construction supervisor.
Analyzing schedule for each project phase vs. baseline.
Identifying and communicating critical milestones.
Identifying and communicating schedule variances or concerns.
Required Experience and Skills:
10+ years of experience with scheduling and/or project controls.
Experience with Microsoft Project and Primavera P6.
Understanding of GAO Schedule Assessment and DCMA Schedule Assessment methodologies.
Understanding and practiced use of schedule metrics and analysis, such as SPI, earned value management, productivity analysis.
Must be able to develop strong relationships with project managers, construction supervisors, cost controllers, outside engineering, construction and equipment supply firms.
Must be capable of handling multiple assignments.
Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
Excellent interpersonal skills including the ability to work as part of a team.
Physical requirements - Must be able to lift 40 lbs., climb ladders and stairs. Walking, bending, stooping is required. Must be able to wear personal protective equipment including the use of a respirator. Must be able to respond to visual and audible alarms.
Additional Desired Qualifications:
5+ years of project experience in the chemical or petrochemical industry.
Field experience with the installation of chemical plant equipment.
Experience working with 3rd-party engineering firms and EPC contracts.
SAP experience.
Experience interacting with an Enterprise Project and Portfolio Management system (EPPM) such as Ecosys, PRISM, Hexagon, etc.
TWIC will be required.
Customer Service Representative
Patient access representative job in Houston, TX
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
Track and follow up on pending information or documentation to keep projects and orders moving forward.
Prioritize workload and respond quickly to changing demands or urgent requests.
Provide excellent customer service and maintain strong relationships with clients.
Maintain detailed records and ensure all systems are updated accurately.
Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
Strong communication and problem-solving skills; able to think quickly and adapt.
Experience with project management or coordinating multiple moving parts preferred.
Industry experience in chemicals or chemical sales support is a plus but not required.
Proficient in Microsoft Office and ERP/order management systems.
Must be able to work fully on site and collaborate closely with team members across departments.
Turnaround Scheduler
Patient access representative job in Deer Park, TX
Kelly is seeking a Turnaround Scheduler to join with our prestigious in Deer Park, TX 77536.
Title: Turnaround Scheduler
This role is a contract role: 12+ months
Onsite work at Deer Park, TX 77536.
The Turnaround Scheduler is a vital member of our project controls team, responsible for owning and managing all aspects of turnaround scheduling-from initial development through execution and reporting. This position requires a high level of technical and operational expertise developed through both formal training and substantial hands-on experience. Acting as a scheduling leader and informal resource, you will collaborate closely with cross-functional teams, communicate effectively with stakeholders, and drive on-time delivery of all scheduling commitments.
Key Responsibilities
Own the entire turnaround scheduling process, from creation and development to ongoing maintenance and final reporting.
Independently manage scheduling for annual outages, resolving issues at every stage of the turnaround lifecycle.
Ensure timely delivery of all scheduling milestones by working closely with project management, operations, engineering, and other partners.
Represent schedule management with key stakeholders, providing expert guidance and clear communication on project status.
Integrate project schedules with turnaround master schedules to establish accurate baselines and ensure alignment with overall objectives.
Develop and maintain work breakdown structures in accordance with work process norms and execution strategies.
Rigorously follow scheduling best practices and organizational procedures to drive continuous improvement in scheduling performance.
Maintain updated schedules throughout the turnaround, proactively incorporating changes and add-ons, and assessing their impact on baseline duration.
Analyze schedule trends and performance data to deliver accurate forecasts and timely reporting to all stakeholders.
Lead the scheduling team to derive realistic, achievable plans that support successful turnaround completion within authorized timeframes.
Ensure all schedule data and forecasts are accurately presented in regular status reports.
Required Qualifications
Minimum 5 years of hands-on experience in scheduling, preferably in turnaround, outage, or industrial project environments. Equivalent experience in lieu of a degree will be considered.
Proficiency in scheduling software (e.g., Primavera P6, Microsoft Project) and project controls tools.
Solid understanding of work breakdown structures, critical path methodology, and schedule integration.
Strong analytical, organizational, and communication skills.
Proven ability to work independently, solve problems, and guide less experienced team members.
Leadership qualities with a commitment to excellence and continuous improvement.
Please apply to this role if you are a good fit for the role.
Logistics Customer Service Representative 1
Patient access representative job in Waller, TX
Daikin Comfort Technologies Manufacturing, L.P., is seeking a professional, skilled individual for our Customer Service Representative position within our Logistics organization located at our DTTP - Waller, TX facility. The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product
Position Responsibilities
May include;
Order fulfillment and order maintenance processes.
Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Process RMA and transfer requests.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Perform additional projects/duties to support ongoing business needs
Must be knowledgeable of the organization's policies, procedures, practices, products and services. This position serves as the primary point of contact for independent distributors and COD branches.
Responds to customer's inquiries or complaints regarding the organization's products or services.
Makes periodic calls to existing customers to determine satisfaction with the organization, products and services.
Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction.
Knowledge & Skills
HVAC product knowledge and market knowledge strongly preferred
Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry
Excellent customer service skills
Problem solving, de-escalating and resolving conflicts
Effective verbal and written communication and listening skills
Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives.
Ability to use good judgement and strong work ethics and integrity on the job
Ability to establish positive working relationships with internal and external customers and employees
Quality focus - attention to detail and accuracy and effective documentation skills
Excellent organizational and time management skills including prioritization skills to complete projects on time.
Ability to analyze and process Information
Experience
3 - 6 years of customer service experience within HVAC industry
Education
High School diploma or GED equivalent
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Patient Access Representative
Patient access representative job in Bellaire, TX
Premier Medical Resources is hiring for a Full-Time Patient Access Representative! The Patient Access Representative serves as a liaison between the patient and payers to collect and receive patient information to generate an account for services provided. The Patient Access Representative will be responsible for facilitating patient tracking and billing by obtaining pertinent patient demographic information and collecting financial obligations for care provided by the facility. ESSENTIAL FUNCTIONS: • Collect, verify, and accurately enter patient demographic information to ensure seamless revenue cycle processing. • Adhere to facility protocols when modifying clinically sensitive data, such as patient name, date of birth, or gender, after admission.
• Monitor and clear all work queues daily, ensuring all account elements are secured for billing.
• Secure patient accounts to optimize hospital reimbursement while maintaining a customer-focused approach.
• Deliver exceptional customer service throughout the registration process.
• Enhance collection efficiency and accuracy by securing payments at the time of service.
• Proactively contact patients or guarantors before their service date to provide estimated payment details, documenting all successful and unsuccessful contact attempts.
• Verify copay information on insurance cards against account records for accuracy.
• Collect patient payments at the time of service, accurately documenting the amount and payment method.
• Ensure complete and precise documentation for each visit to maintain compliance with hospital and government regulations.
• Track and maintain personal productivity statistics to support departmental quality improvement efforts.
• Welcome patients upon arrival and provide relevant information.
• Assist patients in completing necessary forms and documentation.
• Verify the accuracy and completeness of patient forms and input demographic details into the EMR system.
• Answer and manage incoming calls, addressing inquiries and directing calls as needed.
• Forward calls and messages to the appropriate medical staff.
• Keep patients' families informed about their loved one's status.
• Prepare and label patient charts accurately.
• Manage incoming and outgoing mail for the office.
• Maintain a clean, organized, and welcoming reception area, including the arrangement of magazines.
• Follow workplace safety guidelines, promptly reporting accidents and addressing minor hazards.
• Communicate with peers and management regarding identified workplace hazards.
• Uphold patient privacy and confidentiality in compliance with HIPAA regulations and company policies.
• Adhere to company standards of business conduct.
• Perform other related tasks as needed. KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of administrative and clerical procedures, including word processing, file management, and general office operations.
• Strong computer skills, including expertise in Microsoft Office Suite (Outlook, Excel, and Word).
• Solid attention to detail, ensuring accuracy and thoroughness in all tasks.
• Ability to maintain self-control by remaining composed, managing emotions effectively, and handling challenging situations with professionalism.
• Ability to maintain high stress tolerance by accepting constructive feedback and managing high-pressure situations calmly and efficiently.
• Ability to adapt to workplace changes with flexibility, embracing new challenges and varying work responsibilities.
• Ability to work independently with minimal supervision, demonstrating self-motivation and accountability.
• Demonstrate strong organizational and task-oriented skills by establishing and maintaining efficient systems to optimize workflow and ensure smooth, timely patient flow.
• Ability to multitask simultaneously while maintaining quality and accuracy.
• Exhibit polished and professional communication skills, ensuring clear, courteous patient interactions and exceptional phone etiquette.
• Provide outstanding customer service by understanding and addressing patient needs while building positive relationships. EDUCATION AND EXPERIENCE:
• High School Diploma or GED
• One (1) year of experience as an admission representative performing all aspects of the registration process BENEFITS: • 3 Medical Plans • 2 Dental Plans • 2 Vision Plans • Employee Assistant Program • Short- and Long-Term Disability Insurance • Accidental Death & Dismemberment Plan • 401(k) with a 2-year vesting • PTO + Holidays
Please visit our website for more information:
www.pmr-healthcare.com
Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet.
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment for this position is contingent upon the successful completion of a background check and drug screening.
REGISTRAR-AUSTIN
Patient access representative job in Houston, TX
Apply
District Wide - Accepting Year Round
Patient Access Representative
Patient access representative job in Houston, TX
Job Description
Patient Access Representative / Medical Assistant
Pay Rate: $16/hour
Shift: Monday-Friday, 8:00 AM - 5:00 PM
Dean's Professional Services is actively seeking a Patient Access Representative / Medical Assistant to join our team in Houston, TX. This position plays a key role in supporting front office and administrative functions to ensure an efficient and positive patient experience.
Responsibilities
Schedule patient appointments and maintain accurate records
Perform insurance verification and eligibility checks
Ensure medical necessity compliance
Post and process patient payments
Deliver excellent customer service in a fast-paced environment
Qualifications
High School Diploma or GED required
Medical front desk experience required
Health insurance verification experience required
Minimum 2 years of relevant healthcare experience required
Epic EMR experience preferred
Bilingual (English/Spanish) preferred
Why Join Us?
Full benefits including medical, dental, vision, and 401(k)
Temp-to-hire opportunity with long-term potential
Work in a respected healthcare setting
Supportive and professional team environment
About Dean's Professional Services
Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals across the nation. We match talent with opportunity - focusing on skill, experience, and culture fit.
Apply today:
or call for more information.
#PRO123
Registrar ER/OB-PRN
Patient access representative job in Houston, TX
The Admitting Registrar is responsible for timely and accurate patient registration resulting in seamless hand off to clinical departments. The Admitting Registrar interviews the patient, obtains and records applicable demographic and financial information, ensures insurance eligibility, performs pre-cert/authorization, calculates and collects patient portion at time of service.
Shift: PRN Night Shift
KEY RESPONSIBILITIES:
Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center
Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment
Greets patient immediately upon his/her arrival in the registration area, utilizing the appropriate
Registration Tracker (ED and non-ED) to date/time stamp patient arrival time, registration begin and end times, delay reasons, and other pertinent registration throughput data elements
Achieves targeted registration turn-around-times
Researches scheduled appointment log and/or secures a copy of the physicians order to ensure registration to the correct patient type and status with appropriate routing
Notifies the appropriate clinical department if the patient has arrived too early or late for their appointment; coordinates the registration process convenient to the physician and/or clinical care area but in compliance with payer authorization and point of service collection requirements (completing the registration process bedside or exam-side if necessary)
Provides bedside and Medical Screen Out (MSO) registration in the ED; in full compliance with EMTALA rules and regulations
Research patient visit history to avoid account and/or medical record duplication and ensure compliance with Medicare Payment Window Rules
Utilizes registration Quick Registration routine as instructed to ensure timely and appropriate delivery of clinical care (ED services and Direct/Urgent/Stat orders)
Perform and document pre-cert/auth at time of service for all registrations and account status changes (unit to unit and/or level of care)
Coordinates activities with physician offices to secure a fully compliant and authenticated written physician order for service; ensures physician compliance with pre-cert/auth and/or referral form requirements so that facility authorization can be obtained without delay
Assigns accurate and appropriately sequenced payer code/Insurance plans
Utilizes payer websites and/or eligibility vendor to obtain real time eligibility and benefit detail; printing and/or cut-n-pasting detail to ensure availability for revenue cycle reference
Completes Medicare Secondary Payer Questionnaire to determine primary payer
Explains registration forms to the expressed understanding of the patient and obtains the signature of the patient or authorized individual in compliance with state and federal guidelines
Distributes and Retains patient registration information for Medical Record and financial purposes as per chart distribution guidelines
Calculates patient cost share and performs point of service collection in accordance with upfront collection policy and procedure
Communicates with hospital case management as needed to ensure clinical detail is provided to the payer in a timely manner
Utilize registration system notes to document important information related to the registration process, insurance verification, pre-cert and upfront collection activities
Meet/exceed performance standards for customer service, registration turn-around-times, productivity and upfront collection goals
Implements and follows system downtime procedures when necessary
Other duties as assigned
Supportive of the compliance program set forth by IASIS and demonstrated by:
Upholds the SJMC Standards of Conduct and Corporate Compliance
Adheres to and helps to enforce all compliance policies relevant to his/her area
Assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives
Sets an example to all staff in their daily activities
REQUIRED KNOWLEDGE & SKILLS:
Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families
Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position
Able to communicate effectively, both verbally and in writing
Additional languages preferred
Basic computer knowledge
POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled
2-3 years of registration or comparable work experience required
High school diploma or GED required
Houston's oldest hospital is GROWING!
Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.
Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.
Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.
Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.
Insurance & Registration Coordinator
Patient access representative job in Sugar Land, TX
Sugar Land Cardiovascular ASC is seeking a Insurance & Registration Coordinator to join our team!!! Job Summary: Under the direction of the Business Office Manager, the Insurance & Registration Coordinator verifies insurance coverage based on information provided by physician offices at the time of scheduling. Will contact patient to gather additional information, if needed, as well as to notify them of their financial responsibility prior to the scheduled date of service.Reviews financial obligation with patient and authorized party following USPI's Surgicares program or any other program established by the company.Pre-qualifies third party coverage of scheduled procedure(s).Actively coordinates with materials management regarding required implants, equipment and/or supplies needed for scheduled cases in order to calculate allowable and patient responsibility accurately.Performs all other duties as assigned by management, including registration and front desk responsibilities.
Benefits
USPI offers the following benefits, subject to employment status:
* Medical, dental, vision, disability, and life insurance
* Paid time off (vacation & sick leave)
* 401k retirement plan
* Paid holidays
* Health savings accounts, healthcare & dependent flexible spending accounts
* Employee Assistance Program, Employee discount program
* Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
Required Skills:
* High School Diploma or equivalent.
* Excellent communication skills using proper English grammar.
* 1-2 years previous insurance / registration / medical office experience, strongly preferred.
* Ability to read and understand insurance explanations of benefits and managed care contracts
* Knowledge of Internet Explorer, Microsoft Excel, Microsoft Word, and Outlook.
#LI-LL1
Referral Intake & Scheduling Specialist
Patient access representative job in Houston, TX
Full-time Description
About Us At Texas Regional Physicians, we are committed to providing compassionate, high-quality care for our patients while supporting our physicians, attorneys, and referral partners. We are seeking a dependable and detail-oriented Referral Intake & Scheduling Specialist to join our Scheduling and Insurance team. This is a high-volume position that requires accuracy, efficiency, professionalism, and compassion.
What You'll Do
Process incoming referrals, create patient charts, and route documents to the appropriate department.
Coordinate consultations, assign cases to the scheduling team, personally schedule patients when needed.
Communicate with attorneys to obtain Letters of Protection (LOPs) and approvals for recommended treatments.
Verify insurance eligibility, benefits, and authorizations for personal injury and insured patients.
Manage email correspondence via the referral and scheduling inboxes.
Support the scheduling and insurance teams by assisting with high-volume cases, urgent approvals, and cross-coverage as needed.
Requirements
2+ years of experience in a medical office, scheduling, or insurance verification role.
Knowledge of medical terminology, ICD/CPT coding, and personal injury workflows preferred.
Strong organizational skills with attention to detail and accuracy.
Excellent communication skills with professional phone/email etiquette.
Ability to multitask, work independently, and thrive in a high-volume environment.
Must be HIPAA-compliant and maintain strict confidentiality.
Preferred Qualities
A compassionate and patient-first mindset.
Self-sufficient, reliable, and able to complete tasks without micromanagement.
Team player who is willing to cross-train and support multiple departments.
Positive attitude that uplifts team morale and fosters collaboration.
Adaptable and dependable when priorities shift in a fast-paced environment.
Why Join Us
Competitive pay with growth opportunities.
Comprehensive benefits: medical, dental, vision, 401k, and paid time off.
Supportive, team-oriented environment.
Opportunity to cross-train and expand skills in multiple areas of scheduling and insurance.
Salary Description $25 hourly
Patient Access Representative (FT Mon-Friday Days)
Patient access representative job in Houston, TX
Job DescriptionSalary:
Monday - Friday, Day Shift
The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.
Essential Responsibilities:
Greet all patients as they arrive in a friendly, courteous, and professional manner.
Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
Perform insurance verification
Calculate patient payments according to benefits.
Perform other duties as assigned.
Post payments to patient accounts accurately and in a timely manner.
Balance out cash draw daily.
Education and Experience:
High School diploma or equivalent.
One year of experience in medical office, registration or collections.
Ability to read and comprehend instructions.
Ability to add, subtract, multiply, and divide.
Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
Ability to deal with problems involving several variables in standardized situations.
Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.
Computer Skills:
Intermediate computer skills
Physical Requirements:
Continuous sitting.
Frequent use of computer (repetitive fine hand manipulation).
Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.
Scheduling Specialist
Patient access representative job in Houston, TX
Benefits:
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Join Our Team as a Scheduling Specialist! 🗓️ Do you thrive on organization and efficiency? Love the idea of making a real impact on patients' experiences? If so, we want you to be our next Scheduling Specialist! In this critical role, you'll manage the flow of our healthcare facility, ensuring that every patient's appointment is scheduled seamlessly and that our practitioners' time is optimized for the best possible care.
Your Role at a Glance:
📅 Master of the Calendar:
Appointment Coordination: Schedule patient appointments across various services and specialties, ensuring optimal use of our resources.
Reschedule with Ease: Handle appointment cancellations and reschedules, minimizing disruptions and maintaining a smooth schedule.
Confirmation Calls: Make friendly reminder calls to confirm upcoming appointments and answer any questions.
Waitlist Management: Keep track of waitlisted patients and fill cancellations efficiently.
🎯 Patient Interaction:
Warm Welcome: Be the first point of contact for patients, providing a welcoming and helpful experience.
Insurance Verification: Verify patient insurance details and ensure coverage for scheduled services.
Pre-Appointment Preparation: Provide patients with necessary information and instructions before their appointments.
🔍 Detail-Oriented Duties:
Data Entry: Accurately input and update patient information in the electronic health records (EHR) system.
Documentation: Maintain precise records of all scheduling activities and patient interactions.
Coordinate Referrals: Schedule appointments for referred patients and communicate with referring offices.
🚀 Operational Efficiency:
Optimize Schedules: Balance patient needs with practitioner availability to maximize efficiency and reduce wait times.
Conflict Resolution: Quickly address scheduling conflicts or issues, finding effective solutions.
System Management: Utilize scheduling software and tools to streamline the process and enhance accuracy.
What You Bring to the Table:
💡 Essential Qualifications:
Education: High school diploma or equivalent; some college coursework in healthcare administration or a related field preferred.
Experience: Prior experience in a medical office, customer service, or scheduling role is highly desirable.
Skills:
Communication: Excellent verbal and written communication skills.
Organization: Strong organizational skills with the ability to manage multiple tasks simultaneously.
Tech Savvy: Proficient in using EHR systems, scheduling software, and Microsoft Office Suite.
Attention to Detail: High level of accuracy in data entry and appointment scheduling.
Problem Solver: Ability to handle scheduling conflicts and patient concerns calmly and effectively.
The Perks of Joining Us:
💰 Competitive Pay: Attractive salary with performance-based bonuses.
🩺 Comprehensive Benefits: Health, dental, and vision insurance.
🌴 Time Off: Paid vacation, holidays, and sick leave.
📚 Growth Opportunities: Ongoing training and professional development.
✨ Positive Work Environment: Join a team that values collaboration, innovation, and patient satisfaction.
Compensación: $16.00 - $20.00 per hour
BE Staffing Solutions, is a top provider of outsourcing, staffing, consulting, and workforce solutions. Our certified team of experienced staffing professionals uphold a strict code of ethics in the practice of employment law. We maintain an environment and structure that encourages productivity and respect for customers and fellow employees.
Auto-ApplyProject Planning/Scheduler Specialist
Patient access representative job in Houston, TX
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Project Operations Manager
In this role, the Project Scheduler takes ownership in collaborating with project teams and suppliers to develop and manage project schedules effectively. This role involves leading scheduling efforts across all project phases, performing risk analysis, identifying critical paths, and implementing mitigation strategies to ensure projects are delivered on time. The ideal candidate will utilize their expertise to address challenges, maintain and analyze actual and forecasted schedules, and monitor, report, and manage any deviations from the planned timeline, aligning with both short-term and long-term business goals. In addition to schedule management, the Scheduler will support the Project Manager in communications with suppliers and customers on project status and timelines, ensure cohesive project execution and foster strong relationships.
The work model for the role is: hybrid (#Li-Hybrid) in Houston, TX.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Your role and responsibilities
Develop and consult on the initial project schedule by incorporating key milestones and tasks from various phases such as proposal, execution, manufacturing, delivery, and close-out including enhancing schedule to interface to supplier and customer's need dates (inclusive but not limited to of LD's, drop dates, ship dates, and invoicing).
Lead scheduling activities with internal and external suppliers as the main point of contact, ensuring effective communication and information sharing among the project team and stakeholders. Engage with vendors to validate timelines and challenge assumptions, promoting transparency and supporting the development of reliable schedules.
Collaborate with the project team to analyze requirements, risks, and scope changes, ensuring all essential activities are detailed for realistic project schedules. Monitor progress and critical paths, notifying Project Managers of deviations or scheduling issues while providing recommendations to keep critical activities and milestones on track.
Issue regular schedule reports and program updates, as well as upon request, while establishing project baselines and providing analytics to monitor progress against key targets. Recommend actions to ensure deadlines are met and keep stakeholders informed.
Actively participate in project reviews to assess progress and address any issues that arise. Coordinate with procurement to ensure material is ordered on time to meet schedule commitments.
Perform analysis for critical path and help establish mitigation plans, hold suppliers accountable for project execution plans, challenge supplier current performance vs initial execution schedules
Qualifications for the role
Bachelor's Degree with minimum of 5 years of project planning, engineering or manufacturing or other operational customer facing roles.
Proficient with planning tools such as MS Project, Primavera P6, or similar software.
Proven capability in working in a technical environment
Qualities of proven relationship building capabilities, and communication skill and proven soft skills with problem solving aptitude.
Strong fluent written and spoken English language skills. Spanish is an asset
Ability and willingness to travel 30%, as required.
Candidates must already have work authorization that would permit them to work for ABB in the US.
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: ********************************************************************************************
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
Auto-ApplyPatient Services Coordinator - Vascular Access and Procedures
Patient access representative job in Houston, TX
The Patient Services Coordinator for Vascular Access and Procedures is responsible for coordinating and scheduling patient appointments related to vascular access services and procedural care. This role ensures smooth patient flow, accurate documentation, and effective communication between patients, families, physicians, and staff. By managing scheduling and patient information, the coordinator directly impacts the quality and efficiency of patient care services.
* *Function:* Coordinates and schedules patient appointments for vascular access and procedures.
* *Scope:* Impacts patient care services by supporting patients, families, physicians, and staff in a specialized clinical area.
*Ideal Candidate Qualifications *
* High school diploma or equivalent required.
* Minimum of *three years of recent work experience*.
* Prefer at least *one year of recent patient care experience*, ideally in a procedural or vascular access setting.
* Strong customer service and communication skills.
* Ability to interact effectively with patients, family members, staff, and physicians both in person and over the phone.
* Detail-oriented with strong organizational skills, especially in scheduling and managing patient visits and physician appointments.
*Why Join Us? *
Joining our team means becoming part of a healthcare environment where precision and compassion meet. As a Patient Services Coordinator in Vascular Access and Procedures, you will:
* Play a critical role in supporting patients undergoing specialized treatments.
* Work closely with multidisciplinary teams to ensure seamless care delivery.
* Gain valuable experience in a specialized clinical setting.
* Be part of an organization that values teamwork, professional growth, and patient-centered care.
*Essential Job Functions *
* Schedule provider appointments, diagnostic tests, vascular access procedures, and treatments.
* Prepare and maintain daily appointment templates and patient records in *One Connect*.
* Communicate pertinent information to families, physicians, team members, and other patient care areas.
* Prepare patient materials and documentation according to established procedures.
* Collect co-payments and validate patient insurance and demographics.
* Update payment and patient information; reconcile One Connect cash drawer daily.
* Perform validation of the *Medicare Secondary Payer Questionnaire (MSPQ)*.
* Ensure coordination of benefits and assignment of *Hospital Account Record (HAR)*.
* Follow standard operating procedures for institution and center.
* Protect the security and confidentiality of patient information at all times.
Perform other duties as assigned to support vascular access and procedural services.
*EDUCATION*
* Required: High School Diploma or Equivalent
* Preferred: Associate's Degree
*WORK EXPERIENCE*
* Required: 3 years Relevant work experience. or
* Additional education may be substituted for required experience on a one-to-one basis.
* Preferred: at least one year of recent patient care experience
*OTHER REQUIREMENTS: *Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent ******************************************************************************************************* tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.************************************************************************************************
Additional Information
* Requisition ID: 177737
* Employment Status: Full-Time
* Employee Status: Regular
* Work Week: Day/Evening, Days, Evenings
* Minimum Salary: US Dollar (USD) 40,000
* Midpoint Salary: US Dollar (USD) 50,000
* Maximum Salary : US Dollar (USD) 60,000
* FLSA: non-exempt and eligible for overtime pay
* Fund Type: Hard
* Work Location: Onsite
* Pivotal Position: No
* Referral Bonus Available?: No
* Relocation Assistance Available?: No
\#LI-Onsite
Patient Service Coordinator - Full Time
Patient access representative job in Houston, TX
NOW HIRING PATIENT SERVICE COORDINATOR - Full Time ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
We cheerfully work hard
We are individually empathetic
We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
Preferred
* Strong background in patient care environment
* Bilingual (English/Spanish)
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Patient Service Coordinator- Primary Care
Patient access representative job in Pasadena, TX
CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!
We are Looking for:
The Patient Service Coordinator I is responsible for coordinating clerical and medical activities within a clinical setting, ensuring efficient patient flow and a high-quality patient experience. This role provides technical, supportive, and developmentally appropriate patient care while upholding CLS Core Values and maintaining strict compliance with HIPAA confidentiality standards. The Patient Service Coordinator I also assists medical personnel with various administrative and clinical support tasks to enhance patient care services.
Duties/Responsibilities:
Maintain confidentiality and provide high-level customer service.
Schedule appointments and assist with patient flow in the clinic.
Pre-register patients and verify accounts and insurance.
Answer calls, document interactions, and communicate with healthcare providers.
Assist with check in and check out duties.
Assist with follow-up care, appointment scheduling, and provide visit summaries.
Maintain a clean and safe environment and manage medical records.
Support medical personnel with clerical tasks and participate in quality improvement initiatives.
Perform other related duties as assigned.
Benefits:
401(k)
401(k) matching
Dental Insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Requirements
High school diploma or equivalent; additional education in healthcare administration is a plus.
Spanish Speaking Required
Proven experience in a healthcare environment.
Strong communication skills and ability to maintain professionalism.
Proficiency in using electronic medical records (EMR) systems- ECW is preferred.
Ability to work independently and under pressure.
Strong organizational and multitasking skills.
Customer Service Representative
Patient access representative job in Spring, TX
A leading distributor is seeking a Customer Service Representative to support supply chain operations and ensure seamless product distribution to clients. The ideal candidate is a proactive and detail-oriented communicator with a strong grasp of logistics and customer support. Communicating effectively, the new team member will strengthen vendor and customer relationships by managing order flow and resolving issues while ensuring timely coordination between sales, warehousing, and invoicing functions.
Salary + Additional Benefits:
$70,000-$75,000 + Bonus
PTO & 10 Holidays
Medical, Dental, Vision
Location: Spring, TX
Type of Position: Direct Hire
Responsibilities:
Provide high-level customer service while aligning with broader organizational goals.
Build and maintain strong relationships with internal teams, external partners, and service providers to support business continuity and growth.
Coordinate end-to-end order fulfillment, ensuring seamless collaboration across supply chain partners and logistics providers.
Serve as a reliable and collaborative team member-flexible in multitasking, cross-training, and supporting colleagues as needed to drive overall team success.
Offer proactive operational and logistical support to the commercial/sales function.
Identify and implement process improvements that elevate service quality, optimize costs, and expand revenue opportunities.
Maintain effective communication and coordination with customers, vendors, logistics facilities, and other stakeholders to ensure accuracy and efficiency in order execution.
Manage customer accounts to ensure satisfaction across products, delivery, and service touchpoints.
Coordinate inbound and outbound logistics using various transportation methods.
Oversee third-party logistics providers and carriers to meet service requirements.
Assist with product forecasting and support sales team planning efforts.
Contribute to continuous improvement efforts focused on operational efficiency and customer experience.
Collaborate with marketing, sales, and leadership on projects related to service strategy, customer insights, and communication initiatives.
Process orders in the enterprise resource planning (ERP) system and prepare logistics for fulfillment.
Select appropriate transportation providers based on cost, equipment needs, and availability. Leverage available systems for freight scheduling where applicable.
Confirm inventory availability with suppliers and production partners to support timely deliveries.
Maintain accurate pricing and cost data in internal systems, in coordination with pricing and finance teams.
Gather delivery data such as weights and analysis for accurate invoicing and documentation.
Assist with verification of freight and vendor invoices; resolve discrepancies as needed.
Partner with accounts receivable to resolve customer billing issues and ensure timely payment.
Submit documentation for adjustments such as credits, debits, or invoice corrections, as required.
Provide cross-functional backup within the customer service team and participate in training to support team flexibility.
Complete additional duties and special projects as assigned by leadership.
Requirements:
College degree strongly preferred
Minimum of 5 years of experience in one or more of the following areas: customer service, logistics, transportation, warehousing, distribution, inventory or materials management, import/export operations, international logistics, production planning, rail operations, or overall supply chain coordination
Familiarity with enterprise resource planning (ERP) systems; experience with modern ERP platforms is a plus
Strong interpersonal skills with a professional demeanor
Excellent verbal and written communication skills in English
Confident and clear communicator, capable of engaging effectively in both one-on-one and small group settings with internal teams and external partners
Highly organized with strong attention to detail and accuracy
Proficient in Microsoft Office applications, especially Excel for data analysis, and skilled in using tools such as Outlook and Word for professional communication and documentation
Ability to effectively manage and prioritize tasks in a fast-paced environment