Patient access representative jobs in Tamiami, FL - 1,144 jobs

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it. We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect. If you share these beliefs and want to join us to make a difference, please take some time to read the post below. REESPONSIBILITIES: The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Essential Functions: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party. Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc. Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served. Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client. Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc. Education and/ or Experience: High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred. Ability to work on word processing/internet software is needed for this position. Bilingual : English / Spanish Job Type: Full-time Benefits: Dental insurance Health insurance Life insurance Vision insurance Work Location: In person

Title: Bilingual Patient Access Center Representative Compensation: $15 - $16 Interview process: One onsite interview Hours: Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours Must haves 6 months-3+ years of call center experience Bilingual in English and Spanish Interested and able to work in a 100% phone support role Technically savvy and quick to pick up computer operations (email, phone systems, documentation platforms) Able to commit to the schedule - Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours Able to pass a background check including misdemeanors and felonies Able to pass a drug screen including marijuana Plusses Previous healthcare experience Experience with Epic EMR Exposure/knowledge of Talkdesk contact center platform Day-to-Day: Insight Global is seeking 20 Patient Access Center Representatives to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talk desk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The ideal candidate will have prior customer service or call center experience working within a 100% phone support role and is technically savvy or able to learn computer systems quickly. The PAC team works on site everyday within one of the hospital's corporate offices. Compensation $15 to $16 Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process. The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment. Key Responsibilities Enter and process customer purchase orders accurately within the ERP system Manage order flow from initial entry through shipment and delivery Communicate proactively with customers regarding order status, timelines, and changes Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up Coordinate closely with Sales, Operations, Production, and Logistics teams Monitor backorders, inventory availability, and shipment schedules Maintain accurate and up-to-date customer and order documentation Support credit review and approval processes as needed Required Qualifications 3+ years of customer service, order management, or sales support experience Strong written and verbal communication skills Experience working with ERP systems (preferred) High level of accuracy in data entry and order processing Proficiency in Microsoft Office (Excel, Outlook, Word) Preferred Qualifications Experience in manufacturing, electrical products, construction materials, or industrial environments Bilingual (English/Spanish) is a plus Core Competencies Customer communication and relationship management Problem-solving and issue resolution Time management and prioritization Team collaboration across departments What's Great About Working Here Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams Process-Driven Environment: Structured systems and clear workflows support accuracy and success Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued

About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Creating and managing case files using proprietary case management systems. Reviewing CT scans to ensure compliance with Mako Surgical protocol. Segmenting CT scans into 3D anatomical bone models using specialized medical imaging software Creating pre-operative surgical plans for robot-assisted total hip and knee replacements. Reviewing anatomical segmentation and surgical plans for accuracy, including landmark identification, implant sizing, and positioning. Uploading completed surgical plans to field-based representatives. Documenting all activities in accordance with department procedures and standards. Following standardized work instructions to ensure consistency and compliance. Supporting customer satisfaction by communicating clearly and providing timely updates to relevant teams. Collaborating with cross-functional teams to meet maintenance and pre-operative planning goals. Qualifications: High School Diploma or equivalent required. Minimum of 2 years of related work experience or equivalent education (Associate's degree or higher). Minimum of 3 years' experience in a healthcare, imaging, or technical production setting. Strong attention to detail with a focus on accuracy and repeatability. Ability to handle multiple tasks in a high-volume, fast-paced environment. Customer service orientation and effective communication skills. Proficiency in Microsoft Office Suite Experience with Salesforce or Materialize MIMICS Knowledge of Adobe Photoshop Radiology certifications or experience in CT, X-ray, or MRI Certification in Nursing or a related medical field Completion of a college-level anatomy course Familiarity with digital image processing or medical imaging platforms NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital. Additional Information Greet and direct patients and visitors to appropriate nursing units and departments. Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites. Educate patients on financial responsibility and potential solutions. Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc. Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites. Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP, etc. Works effectively with fellow co-workers and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service. Performs other duties as assigned. Excellent customer service and communication skills Ability to discuss and collect patient financial responsibility Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc. Ability to work independently, prioritize and multi-task Medical terminology and/or insurance knowledge Bilingual; Spanish-speaking preferred. EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education: High School Diploma or Equivalent Required Experience: 1-2 years of relevant experience preferred Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech) What Should I Know About Hialeah Hospital? Our 378-bed acute care hospital opened in 1951 to serve the Hialeah, Florida community. Our team is committed to honoring the trust that our patients place in us by providing compassionate, safe, high-quality care in the right place, and at the right time. Hialeah Hospital has been honored to receive a number of awards and designations for our superior health care services, including: Cardiac American Heart Association Get with the Guidelines - Heart Failure Gold Plus Award, 2018 American Heart Association Get with the Guidelines - Target Stroke Gold Plus Award, 2018 Bariatric American College of Surgeons/American Society for Metabolic and Bariatric Surgery - MBSAQIP Accredited Center BCBS â€" Blue Distinction Specialty Care Bariatric Surgery, January 2018 Neurology Advanced Primary Stroke Center Re-accreditation, April 2018 Women's Services American College of Radiology granted Stereotactic Breast Biopsy Re-accreditation, March 2016 Hyperbaric Unit Healogics Center of Distinction Award, 2017 Laboratory Services/Blood Bank Certificate of Accreditation from College of American Pathologist

At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The Access Community Benefits Coordinator plays a critical role in supporting patients by connecting them with essential social service programs that enhance their overall well-being and access to care. As a key liaison between patients and available community resources, the coordinator is responsible for: Program Navigation & Assistance: Assisting patients in accessing and applying for a wide range of government and community benefit programs, including: Medicaid through the Department of Children and Families (DCF) Medicare Savings Programs SNAP (Food Stamps) Lifeline Government Phone Assistance Long-Term Care Waiver Medicaid LIHEAP (Low-Income Home Energy Assistance Program) Disabled Parking Permit Applications Special Transportation Services (STS) Section 8 Housing Assistance Patient Advocacy: Acting as an advocate to help patients understand their eligibility, complete applications, and follow up on the status of services. Community Resource Navigation: Maintaining up-to-date knowledge of available programs, application processes, and eligibility requirements to provide accurate guidance and support. Collaboration & Communication: Working closely with center administrator, marketing sales team, and external agencies to ensure coordinated support for patients' social and health-related needs. Documentation & Reporting: Accurately documenting assistance provided and maintaining compliance with organizational and regulatory requirements. The Access Community Benefits Coordinator serves as a compassionate and knowledgeable resource, ensuring that patients are empowered to access the full spectrum of benefits available to them for improved quality of life and health outcomes. DUTIES AND RESPONSIBILITIES The Access Community Benefits Coordinator is responsible for ensuring eligible members receive timely and effective support in accessing public assistance programs and are fully engaged with Claremedica's Access services. Key duties and responsibilities include: Medicaid Recertifications: Assist patients with DCF Medicaid redeterminations and recertifications, ensuring documentation is submitted on time to avoid lapses in coverage. Eligibility Screening: Conduct thorough screenings of all members for Medicaid eligibility and Dual Eligibility (Medicare & Medicaid) to maximize benefit access and improve health outcomes. Dual Member Growth: Strategically identify and support eligible patients to increase the number of Dual Eligible members at each center, contributing to overall center performance metrics. New Member Orientations: Conduct comprehensive new member orientations to educate patients about available benefits, services, and how to access them through Claremedica's Access program. Lead Generation & Outreach: Consistently generate a minimum of 10 qualified Access leads per month, referring patients to the appropriate sales or enrollment teams for PCP Changes or Plan Changes - New Sales. Access Engagement Rate: Ensure 90% of members per center are engaged and seen by an Access Representative, tracking contact efforts and outcomes to maintain a high level of program participation. Application Assistance: Provide direct support with applications for programs such as SNAP, LIHEAP, Lifeline, LTC Waiver, STS, and other community-based services. Documentation & Reporting: Maintain accurate records of all interactions, applications, and outcomes in internal systems and databases in compliance with organizational protocols. Team Collaboration: Partner with clinical teams, care managers, and community outreach staff to coordinate services and ensure patients receive holistic, wraparound support. Documentation in EHR: Accurately document all daily member appointments, interactions, and services provided in the Electronic Health Record (EHR) system to support performance tracking. The coordinator plays a key role in reducing social barriers to care and enhancing patient satisfaction by connecting members with the support they need to live healthier, more stable lives. Collaboration with Other Departments: Centers/Center Admins: Medical Assistant Center Operations & Sales Team: Welcome & Patient Engagement WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. FREQUENCY FACTOR TABLE FUNCTION FREQUENCY Walking and standing Less than 25% Sitting More than 75% Physical Hand and Finger Dexterity (office equip. typewriter, computer) More than 75% Close vision the ability to adjust Focus (typewriter and/or computer) More than 75% Talking and Hearing More than 50% Lifting less than 10 pounds Seldom Lifting 10-30 pounds Seldom WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards Qualifications QUALIFICATIONS/REQUIREMENTS Experience with DCF Medicaid & SNAP, Social Security SSA - Supplemental Security Income SSI, Retirement, Disability and Medicare, Section 8 Housing, LIHEAP, STS and additional Community Social Programs. Customer Services Skills Data Entry and Experience with MS/Office (Word, Excel & Outlook) required. Advanced analytics reporting via Excel. English, Spanish and Creole speakers a plus. Demonstrable ability to communicate, build trust and rapport with clients on the phone. Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.

Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services. Process orders, track shipments, and manage customer accounts to ensure satisfaction. Coordinate with internal teams to ensure timely and accurate delivery of services. Maintain detailed records of customer interactions and transactions. Provide clients with regular updates on service status and any changes to their orders. Qualifications: Associate degree or equivalent experience in customer service or a related field. 2-4 years of experience in customer service within the aerospace industry. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Proficiency in CRM software and Microsoft Office Suite.

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Patient Representative Coordinator (PRC) is the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role supports the patient journey through pre-visit planning, check-in, check-out, and post-visit follow-up while maintaining accurate records, protecting confidentiality, and complying with organizational and regulatory standards. The PRC demonstrates strong communication, organizational, and problem-solving skills to engage effectively with patients, staff, and leadership, contributing to efficient operations and service excellence. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcome and greet patients and visitors to the Medical Center in a friendly and professional manner; determines the purpose of their visit and directs them to the appropriate person or department as needed. Review scheduled appointments to complete pre-visit planning; validate insurance eligibility in eCW; verify pharmacy information and designated PCP in Leap to support continuity of care; confirm and update copayment amounts and pending balances; contact patients to address eligibility issues or confirm attendance; validate patient contact information in Availity; and documents pre-visit planning completion. For scheduled and walk - in patients, perform the check -in process; verify the patient's scheduled appointment and visit type in eCW; scan and uploads identification and insurance cards; print and scan the Patient Registration Form; validate insurance eligibility; collect required copayments; update demographic information by asking the patient the required information (email, phone, address) in eCW; collect consents when applicable and update the visit status to confirm check-in completion. Ensures patients are seen in a timely manner by monitoring schedules and workflows, minimizing wait times, and reducing the risk of patient dissatisfaction. Perform check -out process; Review and update the patient's general notes; If additional services were rendered for the patient review and collect copayment or pending balances as needed. confirm registered prescriptions, referrals, labs, and diagnostic imaging (including providing instructions and requirements as needed); schedule indicated follow-up appointments in eCW; update the visit status to confirm visit completion; and print lab and diagnostic imaging orders for the patient if requested. Remains attentive to patients identified as very high and high risk, ensuring they receive appropriate follow-up, coordination, care programs enrollment and support to promote proper care and continuity of services. Compile records, and maintain medical charts, reports, and correspondence in an accurate, organized, and confidential manner to ensure proper documentation and compliance with medical and organizational standards. Protect patient confidentiality by ensuring protected health information (PHI) is secured at all times; avoid leaving PHI in plain sight; and log off computer systems before leaving workstations unattended, in compliance with privacy and security regulations. Maintains a safe, secure, and healthy work environment by adhering to organizational standards and procedures, complying with all applicable legal and regulatory requirements, and keeping the workstation clean and organized at all times. Ensures adequate processes adherence to workflows to prevent claim denials, supporting accurate billing, reimbursement, and compliance with payer requirements. Performs post-visit calls to patients to ensure service recovery, address any concerns, and conduct NPS (Net Promoter Score) surveys, documenting outcomes to support continuous improvement and patient experience initiatives when required. Provides support in ordering office supplies as needed, assisting with maintaining adequate stock levels to meet departmental requirements. Monitors and reviews telephone encounters in the PRC bucket, ensuring timely follow-up and resolution of patient inquiries or requests. Prepares and maintains the coffee and snacks station to provide a welcoming environment for patients, visitors, and staff. Responds to patient questions in a courteous, accurate, and professional manner, ensuring clear communication and a positive service experience. Actively participates in staff and departmental meetings, contributing to discussions, sharing feedback, and supporting team and organizational goals. Consistently reports for duty on time and maintains reliable attendance to support smooth clinic operations and patient care continuity. Ensures productivity by assisting the center in monitoring that the assigned patient population is seen throughout the year, verifying task completion, and maintaining accurate documentation to support operational efficiency and continuity of care. Identifies patients expressing dissatisfaction and takes appropriate steps to address their concerns, ensuring needs are met and promoting a positive care experience. Perform other duties as assigned by the supervisor. Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High School Graduate or equivalent. Required Experience 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk). Proven track record of delivering exceptional customer service in a fast-paced setting Experience with scheduling, check-in/out, payments, or reservations. Comfortable handling escalations and resolving issues with professionalism. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Compassion: Identifies the needs of patients and visitors by actively listening and observing, and takes appropriate steps to help address those needs with empathy, respect, and professionalism Computer Skills. Ability to work in a fast-paced environment. Consistently reports for duty on time. Service Excellence Focus. Communication skills: Clear, empathetic, and professional verbal and written skills. Organization and Multitasking: Manages check-ins, calls, and administrative tasks efficiently. Technology Skills: Familiar with scheduling systems, POS, or office software. Problem-Solving Skills : Handles patient/guest concerns calmly and effectively. Collaboration and teamwork: Support center team to take care of assigned population and achieve center goals Preferred Qualifications 3+ years of experience in customer service and the medical field preferred. College or vocational training is preferred. Relevant or any other job-related vocational coursework preferred. Financial Responsibilities The financial responsibilities of this position include avoiding claim denials, collecting copayments, and pending balances. Budget Responsibilities This position does not currently have budget responsibilities. Languages Advanced English is required. Bilingual Spanish or Creole is preferred. Travel Required - This position must be able to rotate weekends, holidays, shifts and center location according to company needs. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods working at a computer, preparing reports, and participating in meetings. Regular travel to clinics, market sites, and corporate offices may be required. May spend significant time in clinical or operational settings to support staff, oversee projects, or conduct audits; exposure to healthcare environments (noise, temperature variation, patient interaction) is possible. Comfort working in a fast-paced, high-demand environment with competing priorities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job) May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A Must be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/A Subject to exposure to hazardous material. Occasionally (1-33% of time on the job)

Job Description Delivers quality Customer Service from initial request for service until completion of end product Adheres to client protocols and jurisdictional regulations including appropriate documentation of same Ensures all referrals have been entered and cases created accurately Schedules exams with physician offices and enters date and times through office operating system Understanding and knowledge of basic credentialing needs and ability to review and discuss with provider office effectively Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations Must have an understanding of client specific forms, ability to enter and process appointment information in various customer systems as necessary Prepares and sends exam notification letters, cancellation letters, no show letters daily When required, responsible for initiating and follow up of prompt pre-payment to providers Coordinates ancillary services such as transportation/translation as requested, following customer protocol Performs appointment reminder calls and appointment follow up calls as necessary Contacts appropriate agencies or persons for the purpose of verifying information Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols Ability to efficiently and accurately manage high volume of emails in a timely manner Communicates immediately with Supervisor with regard to any client concerns Operates company software and equipment Enters data by inputting alphabetic and numeric information into system via keyboard Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail Communicates using correct English, spelling, grammar, and punctuation Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines Proficiency with imaging/scanning documents Maintains confidentiality and discretion as a general rule Works effectively as a team contributor on all assignments Interacts professionally with other employees as well as clients Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics Understands current URAC standards as appropriate to job functions

The Gig: The Accessibility Specialist will understand, coordinate, and communicate special requests and/or assistance requested by our Sailors. As an Accessibility Specialist you'll gather details, and pertinent information, from Sailors on what specific needs/requests they may have in order to facilitate all accommodations and medical requests for Sailors voyaging with Virgin Voyages (VV). This role will work with internal teams to explore and approve these accommodation requests while also delivering on our Sailor experience. The Accessibility Specialist will provide direct support to Sailors and have direct communication via phone or emails and work alongside the back office departments, and shipboard teams, to deliver on our brand promise in preparing a Sailor for their voyage. The Accessibility Specialist will be the point of contact for all ships, legal, medical, and terminal operations, and any other areas of operations needed to ensure a safe and seamless experience for our Sailors. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days. What You'll Be Up To: ● First point of contact for all Sailor Accessibility and Medical inquiries. ●Works closely with all back office departments to coordinate responses to pre-cruise. Sailor inquiries in line with the most current company policy ● Evaluate individual Sailor or First Mate situations and escalate to Senior Leadership and authorize relevant forms of heroic recovery pre-cruise, during, and post-cruise. ● Identify and troubleshoot any system or phone issues, and if necessary contact appropriate technical support ●Conduct detailed research on bookings as needed utilizing Salesforce, Seaware, MXP, RingCentral, and other internal systems as needed ●Communicate effectively with leaders, peers, co-workers, and internal/external contact through both oral and written skills ● Provide support with training curriculum preparation and presentation as required Maintain CRM regarding the nature of issues and concerns and detailed records of all cruise credits, shipboard credits, and refunds for Sailors with Accessibility and Medical Requests ● Performs follow-up and resolution of problems and reports back to Senior Leadership as needed ●Lead the development and enhancement of our accessibility process to optimize procedures and Sailor experience. SuperPowers Required: ● Cruise industry experience is strongly preferred. ● Prior experience in exploring and approving disability-related accommodations. ● Nursing or paramedic experience is also preferred. ● Bachelor's degree ● Proficient in all Google Suite applications, such as Gmail, Sheets, Documents, Slides, Videoconferencing platforms, and other web-based applications. ● Knowledge of clinical applications of shipboard electronic health records preferred ● Experience in working with electronic health records and health systems is preferred. ● Expert-level writing and skills. ● Strong organizational skills with the ability to manage multiple and competing priorities. ● Ability to thrive in a fast-paced environment while prioritizing workloads. ● Excellent interpersonal skills and the ability to work with various teams. ● Analytical and logistics skills. ● Strong verbal and written communication skills required. ● Must have a professional attitude, presentation, and attire. ● Self-starter with the ability to focus on and achieve the company's needs. ● Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. ● Written Communication: Writes, informatively, and effectively. ● Diversity: Shows respect and sensitivity for cultural differences. ● Ethics: Treats people with respect. Keeps commitments, inspires the trust of others, and works with integrity and ethics. Upholds organizational values. ● Organizational Support: Follow policies and procedures. Completes administrative tasks correctly and on time. ● Possesses confident telephone skills and etiquette. ● Ability to use and learn standard software applications and in-house reservation systems. ● Accurately input and access data. ● Must be able to prioritize, organize, and follow up in a timely manner. What Matters to Us: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self. Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.

My Health Onsite operates onsite and near-site health and wellness centers. We deliver advanced personalized work-site healthcare solutions to employers that enhance patient engagement while proactively improving health outcomes. Our medical team takes time to build strong relationships. No one is rushed in and out, and no one is a "number." Patients may access a range of medical services including x-ray, an onsite pharmacy, wellness services, treatment for acute illnesses and chronic conditions. Our programs go beyond caring for the sick and injured - we make prevention our number one goal. Schedule: Monday: 8am-6pm, Tuesday: 7am-5pm, Wednesday: 8am-4pm, Thursday: 10am-7pm, Friday: 8am-4pm Essential Responsibilities: Cheerfully greet and check in patients Maintain patient confidence and ensure confidentiality of patient care information Coordination and tracking release and request for patient medical records Coordination and tracking of patient referrals to outside imaging and medical providers Review daily and weekly patient schedules for accurate appointment times and providers Prepare correspondence between medical providers and patients Provide information and assistance to patients Perform general office duties such as scheduling appointments, answering phone, scanning and faxing Minimum Qualifications: High School Diploma Prior experience in medical setting and with an EMR Working knowledge of medical terminology Excellent customer service skills Strong knowledge of computer systems including Microsoft Outlook, Word and Excel Ability to effectively communicate with staff and patients using excellent written and verbal skills Friendly personality and ability to work well as a team member Benefits: Medical, Dental & Vision Insurance 401k with Company Match Generous Paid Time Off & Holidays My Health Onsite is an equal opportunity employer and a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

About the Role The Patient Access Representative/Surgery Scheduler position is responsible for receiving patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed. MAJOR DUTIES AND RESPONSIBILITIES: Patient Access Representative • Checking patients in and out • Answering the phone to address patient inquiries and scheduling appointments • Documenting insurance information, personal information, payment methods and other important patient information • Updating patient files and appointment information accurately • Communicating information and important details to other medical care staff • Contacting insurance companies regarding coverage, preapprovals, billing and other issues • Processing payments from patients and handling billing issues between patients and insurance companies • Managing various types of paperwork and other clerical duties Surgery Scheduler • Exhibit excellent customer service internally and with patients and other external customers. • Schedule surgery at the appropriate facility. • Schedule coordinated surgeries with other physicians' offices as needed. • Order special surgical equipment, when necessary. • Communicate with Hospital Coordinator in regard to add-on cases, cancels or reschedules to ensure accuracy. • Schedule all surgical cases. • Enter all scheduled surgeries into the computer and update as necessary. • Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician down time. • Forward to precert all outpatient and inpatient cases with patient's insurance company. • Obtain medical clearances for scheduled surgeries if needed. • Communicate all surgical instructions to patient via patient portal, letter, or phone call. • Send all surgical orders to surgical facility. • Other duties as assigned. JOB REQUIRMENTS: • Education o High School Graduate or GED equivalent o Organizational skills training preferred o Computer courses preferred o Organizational Skills Training preferred • Experience o 2 years previous experience in medical office setting preferred\ o 2-3 years experience working in a business office o 2-3 year supervisory experience o Previous experience with multi-phone lines Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people. Mathematical Skills Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have knowledge of basic computer software. Other Skills and Abilities • Requires great attention to detail and organization • Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities. • Proficiency in Microsoft Office software, CAQH, various verification sites • Reliability, ability to multi-task and provide high-level problem solving skills • Ability to maintain strict confidentiality • Plan, coordinate, implement services to support the medical providers • Ability to work independently • Ability to work under pressure Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Overview of the role The Insurance Verification Specialist (IVS) is responsible for verifying insurance coverage and obtaining necessary authorizations for patients requiring Continuous Glucose Monitoring (CGM) equipment. This role involves high-volume communication with insurance companies, patients, and healthcare providers to ensure seamless processing and approval of insurance claims. Essential Duties and Responsibilities Insurance Verification o Verify patient insurance coverage and benefits for CGM equipment. o Obtain pre-authorizations and pre-certifications as required by insurance providers. Documentation o Ensure all required documentation is complete and accurate for insurance claims submission. o Maintain detailed records of insurance verification and authorization processes. Communication o Make 30+ outgoing calls per day to insurance companies, patients, and healthcare providers. o Provide patients with updates regarding their insurance status and required documentation. Administrative Duties o Perform advanced administrative tasks including data entry and documentation follow-up. o Supply regular productivity reports to management. Collaboration o Partner with team members to support related accounts and streamline verification processes. o Work with e-prescribe and CRM platforms such as Brightree and Salesforce. Other duties as assigned. Requirements What'll You'll Bring Ideal candidate has a basic knowledge of CGM equipment and DME (Durable Medical Equipment) sales processing. medical terminology, an energetic, optimistic demeanor, and a “can do/will do” attitude! · Excellent verbal and written communication skills. · Professional telephone etiquette and the ability to build relationships with patients and providers. · Urgency, professionalism, and empathy in dealing with patients and busy medical professionals. · Proficient in Microsoft Office and data entry. · Experience with CRM platforms (Brightree, Salesforce) preferred. · Attention to detail and accuracy in documentation. · Ability to work independently with little supervision. · High school diploma or medical vocational/technical school graduate equivalent. · Previous experience in medical office settings or DME sales processing preferred. · Experience in high-volume call activity and medical documentation chasing. Why Quest Health Solutions, LLC We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees by fostering a culture of continuous learning, growth, and excellence. Our team works hard, and we recognize the importance of taking care of ourselves. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset. Quest Health Solutions seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Benefits · Medical, Dental, and Vision Insurance · Life Insurance coverage · Paid time off and Holiday Pay · 401K with company match option · Growth opportunities

• Perform daily abstraction of Trauma cases into the Trauma registry database. • Reviews Trauma admission records for identification of population. • Analyzes all records for quality assurance trauma standards recommended by governing bodies and as stipulated by regulatory group. • Performs the abstraction, coding utilizing the ICD and AIS coding required and application of all trauma data points in the registry taken primarily from inpatient trauma cases but to also include facility criteria. CAISS or CSTR

* Perform daily abstraction of Trauma cases into the Trauma registry database. * Reviews Trauma admission records for identification of population. * Analyzes all records for quality assurance trauma standards recommended by governing bodies and as stipulated by regulatory group. * Performs the abstraction, coding utilizing the ICD and AIS coding required and application of all trauma data points in the registry taken primarily from inpatient trauma cases but to also include facility criteria. Must have: ATS trauma registry course completion, AIS 2015 course completion, ICD-10 trauma course completion or refresher course within the last 5 years, Pennsylvania trauma registry experience Prefer IQVIA experience, 3M coding experience,

NOW HIRING PATIENT SERVICE COORDINATOR - DENTAL OFFICE FRONT DESK - PRN ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Bonus eligible Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insight Global is seeking 20 Patient Access Center Representatives to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talk desk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The ideal candidate will have prior customer service or call center experience working within a 100% phone support role and is technically savvy or able to learn computer systems quickly. The PAC team works on site everyday within one of the hospital's corporate offices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -6 months-3+ years of call center experience -Bilingual in English and Spanish -Interested and able to work in a 100% phone support role -Technically savvy and quick to pick up computer operations (email, phone systems, documentation platforms) -Able to commit to the schedule - Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours -Able to pass a background check including misdemeanors and felonies -Able to pass a drug screen including marijuana (even if they have a medical card) -Previous healthcare experience -Experience with Epic EMR -Exposure/knowledge of Talkdesk contact center platform

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Patient Representative Coordinator (PRC) is the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role supports the patient journey through pre-visit planning, check-in, check-out, and post-visit follow-up while maintaining accurate records, protecting confidentiality, and complying with organizational and regulatory standards. The PRC demonstrates strong communication, organizational, and problem-solving skills to engage effectively with patients, staff, and leadership, contributing to efficient operations and service excellence. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcome and greet patients and visitors to the Medical Center in a friendly and professional manner; determines the purpose of their visit and directs them to the appropriate person or department as needed. Review scheduled appointments to complete pre-visit planning; validate insurance eligibility in eCW; verify pharmacy information and designated PCP in Leap to support continuity of care; confirm and update copayment amounts and pending balances; contact patients to address eligibility issues or confirm attendance; validate patient contact information in Availity; and documents pre-visit planning completion. For scheduled and walk - in patients, perform the check -in process; verify the patient's scheduled appointment and visit type in eCW; scan and uploads identification and insurance cards; print and scan the Patient Registration Form; validate insurance eligibility; collect required copayments; update demographic information by asking the patient the required information (email, phone, address) in eCW; collect consents when applicable and update the visit status to confirm check-in completion. Ensures patients are seen in a timely manner by monitoring schedules and workflows, minimizing wait times, and reducing the risk of patient dissatisfaction. Perform check -out process; Review and update the patient's general notes; If additional services were rendered for the patient review and collect copayment or pending balances as needed. confirm registered prescriptions, referrals, labs, and diagnostic imaging (including providing instructions and requirements as needed); schedule indicated follow-up appointments in eCW; update the visit status to confirm visit completion; and print lab and diagnostic imaging orders for the patient if requested. Remains attentive to patients identified as very high and high risk, ensuring they receive appropriate follow-up, coordination, care programs enrollment and support to promote proper care and continuity of services. Compile records, and maintain medical charts, reports, and correspondence in an accurate, organized, and confidential manner to ensure proper documentation and compliance with medical and organizational standards. Protect patient confidentiality by ensuring protected health information (PHI) is secured at all times; avoid leaving PHI in plain sight; and log off computer systems before leaving workstations unattended, in compliance with privacy and security regulations. Maintains a safe, secure, and healthy work environment by adhering to organizational standards and procedures, complying with all applicable legal and regulatory requirements, and keeping the workstation clean and organized at all times. Ensures adequate processes adherence to workflows to prevent claim denials, supporting accurate billing, reimbursement, and compliance with payer requirements. Performs post-visit calls to patients to ensure service recovery, address any concerns, and conduct NPS (Net Promoter Score) surveys, documenting outcomes to support continuous improvement and patient experience initiatives when required. Provides support in ordering office supplies as needed, assisting with maintaining adequate stock levels to meet departmental requirements. Monitors and reviews telephone encounters in the PRC bucket, ensuring timely follow-up and resolution of patient inquiries or requests. Prepares and maintains the coffee and snacks station to provide a welcoming environment for patients, visitors, and staff. Responds to patient questions in a courteous, accurate, and professional manner, ensuring clear communication and a positive service experience. Actively participates in staff and departmental meetings, contributing to discussions, sharing feedback, and supporting team and organizational goals. Consistently reports for duty on time and maintains reliable attendance to support smooth clinic operations and patient care continuity. Ensures productivity by assisting the center in monitoring that the assigned patient population is seen throughout the year, verifying task completion, and maintaining accurate documentation to support operational efficiency and continuity of care. Identifies patients expressing dissatisfaction and takes appropriate steps to address their concerns, ensuring needs are met and promoting a positive care experience. Perform other duties as assigned by the supervisor. Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High School Graduate or equivalent. Required Experience 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk). Proven track record of delivering exceptional customer service in a fast-paced setting Experience with scheduling, check-in/out, payments, or reservations. Comfortable handling escalations and resolving issues with professionalism. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Compassion: Identifies the needs of patients and visitors by actively listening and observing, and takes appropriate steps to help address those needs with empathy, respect, and professionalism Computer Skills. Ability to work in a fast-paced environment. Consistently reports for duty on time. Service Excellence Focus. Communication skills: Clear, empathetic, and professional verbal and written skills. Organization and Multitasking: Manages check-ins, calls, and administrative tasks efficiently. Technology Skills: Familiar with scheduling systems, POS, or office software. Problem-Solving Skills : Handles patient/guest concerns calmly and effectively. Collaboration and teamwork: Support center team to take care of assigned population and achieve center goals Preferred Qualifications 3+ years of experience in customer service and the medical field preferred. College or vocational training is preferred. Relevant or any other job-related vocational coursework preferred. Financial Responsibilities The financial responsibilities of this position include avoiding claim denials, collecting copayments, and pending balances. Budget Responsibilities This position does not currently have budget responsibilities. Languages Advanced English is required. Bilingual Spanish or Creole is preferred. Travel Required - This position must be able to rotate weekends, holidays, shifts and center location according to company needs. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods working at a computer, preparing reports, and participating in meetings. Regular travel to clinics, market sites, and corporate offices may be required. May spend significant time in clinical or operational settings to support staff, oversee projects, or conduct audits; exposure to healthcare environments (noise, temperature variation, patient interaction) is possible. Comfort working in a fast-paced, high-demand environment with competing priorities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job) May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A Must be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/A Subject to exposure to hazardous material. Occasionally (1-33% of time on the job)

Delivers quality Customer Service from initial request for service until completion of end product Adheres to client protocols and jurisdictional regulations including appropriate documentation of same Ensures all referrals have been entered and cases created accurately Schedules exams with physician offices and enters date and times through office operating system Understanding and knowledge of basic credentialing needs and ability to review and discuss with provider office effectively Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations Must have an understanding of client specific forms, ability to enter and process appointment information in various customer systems as necessary Prepares and sends exam notification letters, cancellation letters, no show letters daily When required, responsible for initiating and follow up of prompt pre-payment to providers Coordinates ancillary services such as transportation/translation as requested, following customer protocol Performs appointment reminder calls and appointment follow up calls as necessary Contacts appropriate agencies or persons for the purpose of verifying information Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols Ability to efficiently and accurately manage high volume of emails in a timely manner Communicates immediately with Supervisor with regard to any client concerns Operates company software and equipment Enters data by inputting alphabetic and numeric information into system via keyboard Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail Communicates using correct English, spelling, grammar, and punctuation Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines Proficiency with imaging/scanning documents Maintains confidentiality and discretion as a general rule Works effectively as a team contributor on all assignments Interacts professionally with other employees as well as clients Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics Understands current URAC standards as appropriate to job functions