Patient access representative jobs in Towson, MD - 992 jobs
All
Patient Access Representative
Patient Representative
Scheduling Specialist
Customer Service Representative
Patient Relations Coordinator
Credentialing Assistant
Credentialing Specialist
Scheduler
Billing Specialist
Registration Specialist
Registration Coordinator
Government Relations Coordinator
Arentfox Schiff LLP
Patient access representative job in Washington, DC
At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build a culture that reflects our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected characteristic.
JOB TITLE: Government Relations Coordinator
DEPARTMENT: Secretarial Services
REPORTS TO: Human Resources & Secretarial Services Manager
FLSA CLASSIFICATION: Non-Exempt
LOCATION:
This position is available in the following office location - Washington, DC
JOB SUMMARY
The Government Relations Coordinator is responsible for providing administrative support to the Government Relations Practice Group.
ESSENTIAL DUTIES AND RESPONSIBILITIES*
Schedule appointments for members of the Government Relations Practice Group with clients and government officials/staff
Schedule appointments for clients with government officials/staff, including client fly-ins
Coordinate client development activities
Manage and update schedules for members of the Government Relations Practice Group, including scheduling appointments, speaking engagements, and events
Coordinate political fundraisers and other events hosted by the Firm
Coordinate client development activities, including Internet-based research
Help prepare advocacy materials, including Internet-based research
Manage, organize, scan, copy, fax and/or file incoming correspondence, both electronic and paper
Assist GR Practice Group members with their billable time entries
Answer telephone calls, take notes/messages and redirect calls as appropriate
Coordinate travel and transportation arrangements
Process reimbursements and vendor invoices
OTHER DUTIES AND RESPONSIBILITIES
Draft standard correspondence and other documents for team approval and use
Administrative duties such as creation and maintenance of paper and electronic files; preparation of check requests, new case reports and conflict checks; manage new business intake process; and process reimbursements
Maintain client lists, contact lists and other electronic databases
Provide coverage for absences and assistance with overflow work within the Government Relations Practice Group
MINIMUM QUALIFICATIONS
Knowledge/Skills/Abilities:
Education:
Bachelor's degree required.
Experience:
Four years of prior work experience
Previous work experience in a Congressional office or federal agency, especially as a scheduler, is preferred.
Familiarity with Congress and Executive Branch, including basics of legislative process
Excellent planning and organizational skills
Excellent customer service skills and standards
Ability to work in a team environment with attorneys and other colleagues
Detail-oriented with ability to handle multiple projects simultaneously and meet deadlines
Ability to manage confidential information
Knowledge of and proficiency in current office technology, including but not limited to, the MS Office Suite (Outlook, Word, Excel, PowerPoint), iManage, Adobe/Nuance Power PDF, and Workshare Compare
Flexibility in daily schedule to meet Firm's needs during periods of heavy workload or special projects; availability to work overtime, as needed
ABOUT ARENTFOX SCHIFF:
ArentFox Schiff LLP is internationally recognized in core industries where business and the law intersect. With more than 600 lawyers and policy professionals, the firm serves as a destination for an international roster of corporations, governments, private individuals, and trade associations.
The annualized good faith base salary range for this position in the following location(s):
DC: is a minimum of $70,000 to a maximum of $105,000 per year.
The actual salary rate offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, education, applicable certifications, and other relevant professional licenses held, and the candidate's overall qualifications for the position as assessed by the Firm.
ArentFox Schiff is committed to equal employment opportunity and diversity in the workplace. We base all employment decisions on merit and maintain a policy of considering all qualified applicants for employment without regard to race, color, religion or creed, sex, gender, sexual orientation, gender identity or expression, age, citizenship status, order of protection status, national origin, ancestry, medical condition, genetic information, marital status, physical or mental disability, parental status, source of income, military or veteran status, unfavorable discharge from military service, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
* A is a general description of the function and major duties of a job. It may not specify all duties, tasks, and assignments associated with a job. It is not intended to limit or in any way modify the right of management to direct, assign, and control the work of employees in a unit. Accuracy, attention to detail, ability to work effectively in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities are requirements of all jobs at ArentFox Schiff LLP. Additional job-related qualifications may be specified for some openings. Job descriptions are subject to periodic review.
WORKING CONDITIONS
The following table indicates the degree of working conditions expected for the job. Reasonable accommodations may be made to enable individuals with disabilities to meet these requirements.
N/A = 0-10%, Occasionally = 11-33%, Frequently = 34 - 66%, Constantly = 67 - 100%
Requirement
Frequency
Travel
N/A
Sitting
Frequently
Standing
Frequently
Walking
Frequently
Reading
Constantly
Typing
Frequently
Concentration
Frequently
Oral and Written Communication
Frequently
Horizontal Reaching
Occasionally
Vertical Reaching
Occasionally
Twisting
Occasionally
Repetitive Arm/Hand/Finger Movements
Frequently
Weight
Occasionally, up to 15 lbs.
$70k-105k yearly 1d ago
Looking for a job?
Let Zippia find it for you.
Personal Lines Insurance CSR
Summit Bridge Partners 4.5
Patient access representative job in Baltimore, MD
Personal Lines Client Service Representative
A well-established insurance agency in Baltimore is seeking a proactive and detail-driven professional to join their personal lines team. This position is ideal for someone with a foundation in property and casualty insurance and a passion for providing excellent support to both internal teams and policyholders. You'll work closely with internal account managers, insurance carriers, and individual clients to ensure timely and accurate service for policies related to home, auto, and personal liability protection.
Key Responsibilities
Deliver responsive and high-quality service to clients via phone and email
Assist with the intake, processing, and follow-up for policy updates, changes, and new account setup
Maintain and update service records, documentation, and internal systems accurately
Support service team in reviewing incoming policy data and troubleshooting issues
Prepare routine correspondence, coverage summaries, and support documents
Respond to carrier and client information requests in a timely, professional manner
Help with premium comparisons, policy placement options, and remarketing efforts when needed
Qualifications
2+ years of insurance experience required (personal lines)
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $50,000 to $70,000
Full benefits package including health, dental, vision insurance and retirement contributions
$50k-70k yearly 4d ago
Choose your schedule - Earn At Least $2435 For Your First 190 Trips, Guaranteed.
Uber 4.9
Patient access representative job in Washington Grove, MD
Earn at least $2435 driving with Uber when you complete your first 190 trips in 30 days.
Why Uber?
Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).
What you need to know:
Signup in seconds: Get started today and we'll provide support along the way.
Get paid fast: Cash out up to 5X a day with Uber's Instant Pay.
Guaranteed earnings: Earnings guaranteed for your first 190 trips with Uber.
Flexible schedule: You control when and where you drive.
24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help.
What you need to get started:
21 years old or older
A 4-door vehicle
A valid U.S. driver's license and vehicle insurance
At least one year of driving experience in the U.S. (3 years if you're under 23 years old)
Additional Information:
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday.
Sign up to drive with Uber and earn $2435*-if not more-when you complete 190 trips in your first 30 days. Terms apply.
*This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.
$34k-51k yearly est. 1d ago
Customer Service Representative
Arata Expositions 4.1
Patient access representative job in Gaithersburg, MD
We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities:
Draft correspondences and other formal documents
Plan and schedule events
Assist onsite at Tradeshows and Conferences
Answer inbound telephone calls
Develop and implement organized filing systems
Perform all other office tasks
Qualifications:
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Proficiency in Microsoft Office
Requirements
Must be available to travel
Must be available to work occasional weekends/evenings
Must have a driver's license and car
Must be available to work overtime
$29k-35k yearly est. 1d ago
Matchday Credential Assistant
AEG 4.6
Patient access representative job in Washington, DC
The Washington Spirit Matchday Credential Assistant will represent the Washington Spirit at the staff check-in during all home matches at Audi Field. This position is essential for maintaining proper access control policies for guests of the Washington Spirit on matchdays. The Matchday Credential assistant will be responsible for completing administrative and operational tasks, aiding any credential issues, and delivering excellent customer service to guests. Matchday Credential assistants will operate under the direction of the Event Coordinator and the Director of Events.
Duties/Responsibilities:
Responsible for keeping matchday credentials extremely organized, using on-site printing software effectively, and properly utilizing a two-way radio.
Opening, operating, and closing Audi Field staff check-in on matchdays.
Inputting, tracking, and confirming all match day credential requests.
Assisting with credential printing on weekdays leading up to home matches.
Effectively utilizing knowledge of credential policies and procedures.
Providing excellent general communication for guests during check-in.
Answering questions for guests about activity and service locations inside the venue.
Ensuring a positive experience at check-in through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance, and service.
Performing other related duties as assigned.
Requirements:
The ideal candidates will reside in the DMV area.
There is no guaranteed number of hours per week, scheduling is set on an as-needed match basis.
Must be at least 18 years of age. High School Diploma or equivalent is required.
Required to travel frequently, within the DMV area with own vehicle transportation.
Previous experience in venue operations is preferred.
Previous experience with security administration is a plus.
Available for all of Washington Spirit home matches at Audi Field
Indoor and outdoor work with some exposure to adverse conditions
Available to work flexible hours including evenings, weekends, and holidays in support of matches and events.
Skills/Abilities:
Excellent technological competence. Eager and willing to learn new software and systems.
Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable.
High-level communication, attention to detail, and customer service skills
Mature, outgoing disposition when engaging fans, guests, and supporters.
Effective problem-solver and flexible thinker can operate confidently without regular, direct supervision.
Able to adjust quickly to unforeseen circumstances.
Able to actively communicate information calmly, clearly, and concisely with staff members and guests.
Thrives in a team environment.
Passionate about the Washington Spirit, women's soccer, and women's sports and willing to continue learning and supporting the organization's mission, values, and goals.
Washington Spirit is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another NWSL Championship.
Washington Spirit will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform critical job functions. Please contact us to request an accommodation.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class
Job Questions:
Are you available on weekends throughout 2026?
Are you available for occasional work in Falls Church, VA on weekdays throughout 2026?
$53k-68k yearly est. 1d ago
Credentialing Coordinator
Buzzclan
Patient access representative job in Baltimore, MD
Please find below the details:
Job Title: Credentialing Specialist
Duration: 26 weeks contract
Shift/Schedule: Onsite, Mon-Fri 8AM-4:30PM
Dress Code: Business Causal
Job Requirements:
High School Diploma or GED
1-3+ years of relevant credentialing or administrative experience
Key Responsibilities:
Manage documentation for initial and reappointment credentialing applications across all facilities.
Perform administrative duties and verifications in compliance with organizational policies, State regulations, and Joint Commission standards.
Initiate and send reappointment packets to providers; process appointments based on departmental workflow.
Enter provider data accurately into credentialing databases.
Conduct thorough verification of credentialing information for assigned files.
Maintain accurate and complete credentialing files, ensuring data integrity in automated systems.
Prepare completed files for Chief's signature and for review at hospital-specific Credentials Committee meetings.
Track file status and progression through multiple committee levels.
Perform primary source verifications for hospital affiliations, professional references, licenses, board certifications, malpractice insurance, and regulatory databases including NPDB, OIG, HCSAO.
Maintain a comprehensive credentialing database and generate reports as needed from physician files.
$35k-56k yearly est. 1d ago
Customer Service Representative
Capital Bank Md 4.3
Patient access representative job in Rockville, MD
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures.
Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities.
Position Responsibilities
Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
Ensure a high level of customer satisfaction through the delivery of superior service.
Conduct all tasks following established bank policies and procedures.
Identify opportunities to cross-sell additional products and services to existing customers.
Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.
Actively support all marketing campaigns.
Participate in outbound calling activities.
Minimum Education and Experience
One year of college education or equivalent work experience
One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union
Detail oriented
Commitment to the delivery of superior customer service
Ability to work successfully with a wide variety of people in a team environment
Ability to solve problems and use sound judgement
Strong interest in building a career in the Financial Services Industry
Willingness to work at other locations when necessary
Technical Knowledge and Skills
Microsoft office software suite (Word and Excel)
Excellent oral and written communication skills.
Compensation
Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
Additional Compensation: This role will include a yearly annual target bonus based on individual performance
Working Arrangements
This role is expected to work in office Monday through Friday at assigned work location.
Why Join Us?
Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
Generous Paid Time Off and Paid Holidays.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18.4-24 hourly 4d ago
Billing Specialist
Akumen, Inc.
Patient access representative job in Washington, DC
Akumen, Inc. seeks a dynamic, self-motivated individual with experience, knowledge, and skills as a Billing Specialist. This is a fully funded position located in Washington DC. The Billing Specialist collaborates with internal and external clients to set up projects, invoice customers, collect receivables, analyze unbilled receivables, reconcile billing vs. revenue activity, and as required, provide ad-hoc support and analyses. The candidate will interact with project teams and customers regularly. The candidate must exercise judgment and possess strong problem-solving skills in performing his/her duties while complying with established policies and procedures.
Responsibilities
Process monthly telecommunication files within the NetPlus system.
Perform financial analysis of invoices to identify discrepancies, errors, and/or billing inaccuracies.
Assist with researching costs in the billing system, currently NetPlus and Apptio, for DT service centers to provide estimates for Interagency Agreements (IAAs).
Manage a group mailbox, respond to billing inquiries, and assign tasks to analysts that require in-depth research.
Monitor tasks and inquiries and report ones that haven't been resolved within an allotted time, as indicated in the standard operating procedures.
Participate in working groups and provide input for process improvements.
Draft and send out notifications from the office listserv, as needed.
Create PowerPoint presentations for Bi-Annual reviews, and schedule meetings.
Assist with Bi-Annual invoice and billing record reviews with customers.
Perform back-up duties for other team members, and other duties as assigned.
Develop and maintain internal standard operating procedure guides for additional vendors, processes, etc.
Qualifications
Experience with providing exceptional customer service.
Possess strong verbal and written communication skills and exceptional interpersonal skills.
Proficiency in creating engaging PowerPoint presentations and intermediate skills in Microsoft Excel.
Results-oriented, proactive, and self-motivated individual.
Preferred Qualifications
Specialized experience in telecom or information technology is highly desired.
Experience with NetPlus Telecommunications Expense Management System preferred, but not required.
Experience with ServiceNow preferred, but not required.
Clearance Requirements:
Must be able to obtain and maintain a Secret clearance
Akumen is a leading management and technology consulting firm that specializes in serving the federal government. We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
$47k-64k yearly est. 1d ago
Records and Registration Specialist
Howard Community College 4.1
Patient access representative job in Columbia, MD
Bookmark this Posting Print Preview | Apply for this Job Details Information About Us Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title Records and Registration Specialist FLSA Non-Exempt FT/PT Part Time Hours Per Week 20-25 hours per week Work Schedule M-F Position Salary Range Summary
The Records, Registration & Veterans' Affairs Office at Howard Community College is seeking a Records and Registration Specialist to work part time, hourly in the office in Columbia, MD.
Essential Role Responsibilities
This position provides complete student registration services including but not limited to in-person registrations within RRVA and the Howard Hub, researching and resolving registration and billing problems, scanning of student records, answering phone and email inquiries, clerical tasks, and assisting students with online registration and other records functions. Interprets and communicates general college and Records, Registration, and Veterans' Affairs policies and procedures for the college community. Maintains privacy of student record information in compliance with the Family Educational Rights and Privacy Act [FERPA]. Provides excellent customer service for all students, staff, faculty, and visitors.
Minimum Education Required Experience Required Preferred Experience
* Ability to prioritize and multi-task in an extremely fast-paced, busy office
* Customer service experience
* Excellent keyboarding skills and working knowledge of Microsoft Office Suite
* Attention to detail and ability to resolve routine problems with minimal supervision
* Ability to effectively communicate verbally and in writing
* Ability to maintain strict confidentiality and security of student records information in compliance with laws and HCC policies
* Ability to work in a team environment and a diverse campus community
Preferred Qualifications
* Previous data entry experience
* Experience using a student information system, particularly Ellucian Colleague
* Experience using a document imaging system
* College coursework or previous experience working in higher education
Physical Demand Summary Division xxxxx_Enrollment Services (Div) Department xxxxx_Records, Registration & Veterans Affairs
Posting Detail Information
Posting Number NB194P Number of Vacancies 2 Best Consideration Date 07/04/2025 Job Open Date 04/25/2025 Job Close Date Continuous Recruitment? Yes Applicant Instructions
* Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings ********************************************** EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at ************.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* * Do you have customer service experience?
* Yes
* No
* * Do you possess basic keyboarding and Microsoft Office skills?
* Yes
* No
* * Are you willing to work the in-person schedule outlined in the job posting including at least two evenings per week and occasional Saturdays/special events?
* Yes
* No
* * Are you legally authorized to work in the United States on an unrestricted basis?
* Yes
* No
* * Due to HCC policy, only employees living in states contiguous to Maryland which include Virginia, West Virginia, Washington D.C., & Pennsylvania are eligible for work at HCC. Do you live in the commutable area or are you willing to relocate at your own expense, if offered the position?
* Yes
* No
Documents Needed to Apply
Required Documents
* Resume
* Cover Letter
Optional Documents
$33k-38k yearly est. 60d+ ago
Access Coordinator (Office of Admissions-Towson) - Per Diem
Sheppard Pratt Careers 4.7
Patient access representative job in Towson, MD
As an Access Coordinator you will:
Serve as the first point of contact to patients, their families/representatives, outside agencies, and referrers to respond to inquiries for admission or referral
Collect and evaluate psychiatric, demographic and insurance data and determine the appropriate level of care needed
Provide clinical triage and referral to appropriate Sheppard Pratt services or referral to external services and depending on specific assignment, have primary responsibility for coordination of inpatient admissions
Actively market Sheppard Pratt programs and services to internal and external groups
Complete written and on-line documentation requirements for admissions and referrals
Requires:
Bachelor's degree in Psychology, Social Work, or related field of study
At least 1 year of progressively more responsible clinical experience
Must have strong interpersonal and analytical skills
Knowledge of IDX and/or Sunrise preferred
#LI-SM1
$36k-40k yearly est. 4d ago
Patient Access Specialist
Artech Information System 4.8
Patient access representative job in Gaithersburg, MD
Company: Artech Information Systems LLC PatientAccess Specialist Duration: 1 Years Contract All cases including complex reimbursement issues, Providing education and information relating to the utilization of available resources to support appropriate patientaccess to therapies.
Working patient cases that come through the Access 360 program.
This role will focus on identification of access issues and excellent and responsive support providing information and resources to address reimbursement access barriers and maintaining strong internal and external communications.
Key Roles/ Responsibilities:
Manage day to day activities of health care provider support request and deliverables
Perform intake of cases and capture all relevant information in the Access 360 Case Management system
Ensure all support requested is captured within the Case Management system
Ensure timely processing and resolution of cases
Escalate cases appropriately to the PatientAccess Associate team
Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions with Access 360 PAA staff
Serve as a single point of contact for Health Care Providers and patients and use regional reimbursement, distribution and payer policy expertise to provide solutions for complex patientaccess situations, working closely with the PAA team to appropriately escalate/resolve issues
Educate offices on Access 360 programs and referral process to ensure timely case processing
Qualifications/ Requirements
Minimum Requirements:
Associates Degree or equivalent education
in health sciences, managed healthcare, public policy, social work or related disciplines
Minimum
2 years of healthcare/healthcare reimbursement experience
; high level of proficiency in all aspects of reimbursement and access,
i.e., benefit investigations,
specialty pharmacy distribution,
private and public payer reimbursement policies and procedures,
regulatory and administrative rules
Coordination of patientaccess experience
Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patientaccess processes and patient assistance programs: operational policies and processes
Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
Experience with HIPAA policy, patientaccess data and analytics
Business travel, by air or car, is required for regular internal and external business meetings
Ability to work specific shift hours
Preferred:
Bachelor's degree, RN, BSN, or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines
Minimum
3 years of healthcare/healthcare reimbursement
experience; high level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private
public payer reimbursement policies and procedures, regulatory and administrative rules
Relevant biologics healthcare/ insurance experience
Billing/ Coding background in buy and bill and Specialty Pharmacy markets
Expected Competencies:
Ability to drive projects and cases to completion, be self
‐
directed, have excellent verbal and written communication skills
Analytical thinking, problem solving and decision making
Excellent customer service
Effective organizational management
Proficient competency using Word, Excel and PowerPoint
Ability to multitask and manage multiple parallel projects
Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-37k yearly est. 2d ago
Scheduling Specialist / Scheduling clerk job - Washington DC
Furniture Assembly Experts
Patient access representative job in Washington, DC
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
--------------------------------------------------------------------------------------------
APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
--------------------------------------------------------------------------------------------
Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.
2 years experience required
Ability to multi-task and stay Organized
Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
knowledge in furniture assembly if required
Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Ability to speak fluently english or spanish or any other language
Duties
Take incoming customer calls and answer customer request
Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
Dispatch Service Technicians to complete service request at customer home or office
Debrief management after completion of each call.
Respond to all messages left overnight and call back customers ( if needed ).
Forecast workload for 2 - 3 days out
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
call and standby technician on duty
Maintain accurate on customer history files in database
Update service database from service request ticket
Maintain service invoice log
Happy calls / customer surveys.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$46k-78k yearly est. 2d ago
Patient Registration Clerk
Unity Health Care 4.5
Patient access representative job in Washington, DC
JOB TITLE: Patient Registration Clerk
FLSA : Non-Exempt
REPORTS TO: Health Center Director
INTRODUCTION
Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs all phone calls, maintains a professional and confidential working environment. The Patient Registration Clerk assists trained staff where needed and use of initiative, sound judgment and communication skills to enable efficient and effective use of the clinic and its resources.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Controls the flow of patients in and out of the clinic.
Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information.
Serves as both a receptionist and liaison between patients, teammates, and staff.
Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary.
Maintains a clean, organized, and safe working environment.
Maintains files and/or client database.
Schedules appointments, records information, and effectively communicates appointment schedule to client.
Measures key metrics important for advanced access.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
High school diploma or equivalent.
One year of experience in an office setting, preferably a medical office setting.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service background.
Knowledge of medical terminology and insurances.
Basic knowledge of health insurance plans such as Medicare and Medicaid preferred.
Good oral, written, and telephone communication skills; Bilingual: English/Spanish preferred.
Ability to work independently or in a team oriented environment and interrelate well with individuals with diverse ethnic and cultural backgrounds and needs.
Basic working knowledge of computers.
Typing 40 WPM preferred.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another.
Must have visual acuity and the ability to sustain long periods of computer usage.
May sit for prolonged periods of time at a desk, or may use the telephone for long periods of time.
The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
Must be able to work independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.
Must be able to effectively manage difficult situations, staff, and customers.
Unity Health Care provides primary health care services to underserved patients in Washington, DC. As a federally qualified health center, there is a commitment to serving traditionally underserved people in the community. Unity seeks to maintain facilities which are safe, sanitary, and serviceable.
DISTINGUISHING CHARACTERISTICS
Hours may include some evenings and/or Saturday work. While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and/or site temporarily or permanently, depending upon the need.
$31k-35k yearly est. Auto-Apply 12d ago
Patient Representative
Excelsia Injury Care
Patient access representative job in Baltimore, MD
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Bilingual ability in Spanish and English required.
Job Duties
Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
Provide consistent support/coverage as needed per departmental policy
Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
Assist with maintaining internal/external supply inventory
Maintain on-site presence during business hours
Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
Assist Manager and District Manager in completing request for medical records and any and all requests
Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
Utilize QIP principles/techniques for organizational change and systems modification
Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
Perform other duties and assignments as directed and/or necessary
Interview patients / collects information and enters into computer
Ensure patients' paperwork and Micro MD match
Verify insurance and documents in computer using account case notes
Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
Maintain office in neat and orderly manner
Scanning and uploading paperwork to the EHR, if applicable
Other duties as assigned
Minimum Requirements
High school diploma or GED equivalent
6 months+ of medical experience in an administrative physician office setting
Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
Ability to handle multiple tasks and responsibilities
Basic telephone and computer skills
Tact and skill in patient management
Excellent communication and organizational skills
Basic understanding of medical office procedures
Ability to effectively interact with doctors, patients and co-workers
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
$32k-39k yearly est. 34d ago
Patient Registration Coordinator - Full-Time - Medstar Washington Hospital Center - Outpatient Behavioral Health
Signet Health 3.6
Patient access representative job in Washington, DC
Come work with a growing interdisciplinary team! Signet Health manages the Behavioral Health Services for MedStar Washington Hospital Center. Our team uses evidence-based treatment modalities to help provide cutting-edge and quality therapeutic services to those that need it most in the District of Colombia area, as well as surrounding states. Our services include brief therapy, group therapy, addiction related services, medication management, Intensive Outpatient Treatment Program (IOP), Partial-Hospitalization Program (PHP), and integrated Co-Occurring treatment for adults and older adults.
We have a Full-time Patient Registration Coordinator opening that offers rich and unique learning opportunities. Clinic hours include coverage M-F from 8:30a-5p.
This person is responsible for a complete range of front and back end ambulatory office operations. This will include various clinical, insurance verification, managing office area, scheduling, call center, patient portal management and collaborative administrative tasks in an Outpatient Behavioral Health Setting.
The primary functions and role of this position include the following:
Provides top-notch customer service, both to patients and internally to the ambulatory interdisciplinary team by greeting patients and visitors with a friendly and welcoming attitude and behavior.
Performs timely and accurate registration, co-pay collection, insurance verification, sign-in/check-in functions and notification of patient arrivals.
Remains available to answer/screen telephone calls and will re-route patients for needed care.
Guides and supports patients and their families, as needed through their needed care and within the facility.
Schedules and coordinates appointments as necessary and obtains relevant diagnostic test results prior to patient's appointment.
Completes required chart documentation in the EMR system, and will help with pre-authorizations as appropriate.
Requirements/Qualifications
Candidates should have:
-Minimum of 3 years working in a medical clinic or ambulatory setting
-High school diploma or GED is required
-An active Certified Medical Assistant (CMA) capability is preferred
-Associates or Bachelor's degree in business or related field is strongly preferred
-Experience working with patients experiencing active behavioral health and/or addiction related symptoms is preferred.
This position will be cross trained throughout the clinic to support traditional CMA duties, but will primarily be an administrative/operational support role. Must be flexible to adjust to the needs of a fast-paced environment, demonstrate effective problem-solving skills and display excellent oral/written communication skills.
Salary range:
$21.00 to $25.89 hourly
EOE
Hospital/Program Description
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
$21-25.9 hourly Auto-Apply 12d ago
In Home Care Scheduling Specialist
Right at Home 3.8
Patient access representative job in Ellicott City, MD
Job Description
Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Ellicott City, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth.
With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful.
What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist
As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection.
What you need to be successful
To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting.
Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position.
Knowledge and skills required for the position are:
Fluency in English required; proficiency in Korean is highly desirable to support marketing and business development in Korean-speaking areas.
2 years high volume scheduling experience
Taking / Making 50+ calls and emails per day, great at multi-tasking
customer services
strategic thinking
solution driven
team player
adaptable
organized
detail oriented
fast paced environment
leader
empathetic
communication
Will you join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
IND123
$55k yearly 22d ago
OPS - Patient Representative I
Cciweb
Patient access representative job in Takoma Park, MD
CCI Health Services'
mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
$31k-39k yearly est. Auto-Apply 8d ago
Patient Access Specialist
Artech Information System 4.8
Patient access representative job in Gaithersburg, MD
Company: Artech Information Systems LLC
PatientAccess Specialist
Duration: 1 Years Contract
All cases including complex reimbursement issues,
Providing education and information relating to the utilization of available resources to support appropriate patientaccess to therapies.
Working patient cases that come through the Access 360 program.
This role will focus on identification of access issues and excellent and responsive support providing information and resources to address reimbursement access barriers and maintaining strong internal and external communications.
Key Roles/ Responsibilities:
Manage day to day activities of health care provider support request and deliverables
Perform intake of cases and capture all relevant information in the Access 360 Case Management system
Ensure all support requested is captured within the Case Management system
Ensure timely processing and resolution of cases
Escalate cases appropriately to the PatientAccess Associate team
Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions with Access 360 PAA staff
Serve as a single point of contact for Health Care Providers and patients and use regional reimbursement, distribution and payer policy expertise to provide solutions for complex patientaccess situations, working closely with the PAA team to appropriately escalate/resolve issues
Educate offices on Access 360 programs and referral process to ensure timely case processing
Qualifications/ Requirements
Minimum Requirements:
Associates Degree or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines
Minimum 2 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of reimbursement and access,
i.e., benefit investigations,
specialty pharmacy distribution,
private and public payer reimbursement policies and procedures,
regulatory and administrative rules
Coordination of patientaccess experience
Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patientaccess processes and patient assistance programs: operational policies and processes
Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
Experience with HIPAA policy, patientaccess data and analytics
Business travel, by air or car, is required for regular internal and external business meetings
Ability to work specific shift hours
Preferred:
Bachelor's degree, RN, BSN, or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines
Minimum 3 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private
public payer reimbursement policies and procedures, regulatory and administrative rules
Relevant biologics healthcare/ insurance experience
Billing/ Coding background in buy and bill and Specialty Pharmacy markets
Expected Competencies:
Ability to drive projects and cases to completion, be self‐directed, have excellent verbal and written communication skills
Analytical thinking, problem solving and decision making
Excellent customer service
Effective organizational management
Proficient competency using Word, Excel and PowerPoint
Ability to multitask and manage multiple parallel projects
Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-37k yearly est. 60d+ ago
Scheduling Specialist / Scheduling clerk job - Washington DC
Furniture Assembly Experts
Patient access representative job in Washington, DC
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
--------------------------------------------------------------------------------------------
APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
--------------------------------------------------------------------------------------------
Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.
2 years experience required
Ability to multi-task and stay Organized
Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
knowledge in furniture assembly if required
Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Ability to speak fluently english or spanish or any other language
Duties
Take incoming customer calls and answer customer request
Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
Dispatch Service Technicians to complete service request at customer home or office
Debrief management after completion of each call.
Respond to all messages left overnight and call back customers ( if needed ).
Forecast workload for 2 - 3 days out
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
call and standby technician on duty
Maintain accurate on customer history files in database
Update service database from service request ticket
Maintain service invoice log
Happy calls / customer surveys.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$46k-78k yearly est. 60d+ ago
Patient Representative
Excelsia Injury Care
Patient access representative job in Dundalk, MD
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Bilingual ability in Spanish and English required.
Job Duties
Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
Provide consistent support/coverage as needed per departmental policy
Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
Assist with maintaining internal/external supply inventory
Maintain on-site presence during business hours
Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
Assist Manager and District Manager in completing request for medical records and any and all requests
Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
Utilize QIP principles/techniques for organizational change and systems modification
Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
Perform other duties and assignments as directed and/or necessary
Interview patients / collects information and enters into computer
Ensure patients' paperwork and Micro MD match
Verify insurance and documents in computer using account case notes
Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
Maintain office in neat and orderly manner
Scanning and uploading paperwork to the EHR, if applicable
Other duties as assigned
Minimum Requirements
High school diploma or GED equivalent
6 months+ of medical experience in an administrative physician office setting
Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
Ability to handle multiple tasks and responsibilities
Basic telephone and computer skills
Tact and skill in patient management
Excellent communication and organizational skills
Basic understanding of medical office procedures
Ability to effectively interact with doctors, patients and co-workers
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
$32k-39k yearly est. 8d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Towson, MD?
The average patient access representative in Towson, MD earns between $27,000 and $44,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Towson, MD
$35,000
What are the biggest employers of Patient Access Representatives in Towson, MD?
The biggest employers of Patient Access Representatives in Towson, MD are: