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Patient access representative jobs in Utica, NY

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  • Customer Service Representative

    Belcan 4.6company rating

    Patient access representative job in East Syracuse, NY

    Job Title: Customer Service Representative Zip Code: 13057 Duration: 6 months Pay Rate: $18.00/hr. Keyword's: #EastSyracusejobs; #CustomerServiceRepresentativejobs; The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES AND RESPONSIBILITIES Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. BASIC QUALIFICATIONS High School or equivalent is preferred but not REQUIRED Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar
    $18 hourly 4d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Patient access representative job in East Syracuse, NY

    Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY Employment Type: Contract Schedule: Monday-Friday 10:30am-7pm Pay rate: $17-$18/hr Responsibilities: Handle inbound calls from ECPs regarding lens orders, order status, tracking, remakes, and general inquiries Make outbound calls to follow up on pending jobs Manage an average call volume of approximately 8 calls per hour Provide multi-channel support (phone, email, chat, and other platforms as needed) Resolve customer issues using internal tools, business judgment, and cross-functional collaboration Escalate unresolved issues following established procedures Maintain productivity, quality, and customer satisfaction standards Communicate professionally using courteous and clear language Work collaboratively in a team-focused environment Requirements: High School Diploma or equivalent preferred (not required) Strong written and verbal English communication skills with the ability to perform basic math Optical experience preferred (opticians, optical front desk, or lab experience a plus); ABO certification is a plus with opportunity for pay increase after hire Strong customer service background with a customer-focused mindset and commitment to first-contact resolution Comfortable handling both inbound and outbound calls Detail-oriented with strong problem-solving skills and intermediate computer skills, including proficiency with Windows OS, Microsoft Office, and internet/web browsers Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $17-18 hourly 1d ago
  • Customer Service Representative

    Community Financial System, Inc. 4.3company rating

    Patient access representative job in Old Forge, NY

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude Determine customer needs, explain and sell products and services Participate in branch prospecting efforts Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas May provide back up to the teller line as needed Ability to understand directions and adhere to established policy and procedures Able to remain focused Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Requirements: High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be 18 years of age or older
    $28k-33k yearly est. 12d ago
  • Customer Service Representative

    Stewart 4.5company rating

    Patient access representative job in Syracuse, NY

    At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Responsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes as part of a production center, branch office, or member of a title team. Job Responsibilities Performs centralized clerical processing of documents related to accurate and timely title production Communicates information and instructions to branch offices; limited to no interaction with customers Performs a wide range of support functions to assist in departmental processes Follows clearly defined procedures to complete daily tasks and responsibilities Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion Uses basic communication skills to address internal and/or external clients and/or team members Individual contributor working under direct supervision with little autonomy Performs all other duties as assigned by management Education High school diploma required; Bachelor's preferred Experience Typically requires 0-2 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Pay Range & Benefits $35,969.76 - $59,949.60 Annually The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts
    $36k-59.9k yearly Auto-Apply 50d ago
  • Patient Access Associate

    Mosaic Health 4.0company rating

    Patient access representative job in Utica, NY

    Mosaic Health has an immediate opening for an experienced Patient Access Associate to provide compassionate customer service at our diverse outpatient primary care center. Duties to include, but not limited to: greeting patients; performing registration duties such as obtaining demographics/insurance information and verifying eligibility; accepting/collecting payments; answering/routing telephone calls; completing insurance and claim forms; and scheduling/confirming patient appointments. Effective communication and team cooperation essential to this key front end office position. Experience preferred in a medical, dental or similar health care outpatient office setting.
    $30k-39k yearly est. 60d+ ago
  • Adult Care Coordinator

    ICAN Inc. 4.5company rating

    Patient access representative job in Utica, NY

    Job Description The Adult Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Coordinator adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities. This position is based in Utica, NY covering Oneida County. Duties and Responsibilities: Responsible for outreach and engagement to formally enroll referred adults into the care management program. Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts. Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable. Ensures all initial linkages are established and maintained. Collaborates with all services providers and establishes team communication plan. Monitors goals on a continuing basis and that team is communicating. Monitors that care plan is relevant to health home policies and procedures. Consults with family members and social supports to maintain support consistency. Advocates for additional services and linkages as appropriate. Maintains current care management documentation and information regarding care management activities within the required health IT system. Education/Experience: Bachelor's degree (B.A.) from an accredited four-year college or university, in Human Services, a mental health field or a related field is preferred. A valid NYS Drivers License is required. At least one-year experience in Human Services, primarily Mental Health and Substance Abuse.
    $32k-41k yearly est. 11d ago
  • Patient Service Representative

    Slocum-Dickson Medical Group 4.5company rating

    Patient access representative job in New Hartford, NY

    Full-time, Part-time Description JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department. DUTIES & RESPONSIBILITIES: Obtain cash bag from the Reception Supervisor's office at beginning of shift. Count cash bag three times daily (beginning, mid-day and end of shift) and verifies total by running an adding machine tape. Label the tape with cash bag letter, user name, date and time. Greet each and every patient at registration check in using SDMG approved scripting for optimal patient service. Complete full Check In of the patient utilizing the Department Area Report (DAR) in the EPIC system. a. Verify all demographic information with patient, or patient's representative. Accurately enter all applicable information and/or changes. b. Verify Guarantor information with patient, or patient's representative. Accurately enter all applicable information and/or changes. c. Verify insurance information with patient, or patient's representative. Utilize Real Time Eligibility (RTE), review the RTE Results, and accurately enter all applicable information and/or changes. d. Obtain and scan patient's photo ID and insurance cards, as necessary. e. Obtain patient's electronic signature on all required documentation, as necessary. Makes sure patient receives any literature necessary for HIPAA. f. Take co-pay and/or payment, as applicable, accurately enter the payment into EPIC and provide the patient with a receipt. Communicate with clinical staff as necessary. (Example: non-par insurance, appointment requests, script pick up, etc.) Responsible for working the assigned Reception Area Work Queue every day to clear up the previous day's errors and communicating any error that remains unresolved to the Reception Supervisor, or designee. Perform daily cash out utilizing Cash Drawer function in EPIC system to balance all payments received and balance of the cash bag. Any discrepancies to be reported to the Reception Supervisor, or designee, immediately. Responsible for supplies and/or materials needed at reception desk are ample. Keeping the desk neat, organized and clean. End of shift cash out in Reception Supervisor's office by logging the Cash Drawer totals to be validated by Supervisor, or designee. Exhibit excellent communication, organizational and customer service skills. Maintain a professional appearance and display a positive attitude. Attends any and all required training, seminars, etc., including written exams and/or videos. (Example: OSHA, EPIC upgrades) Responsible to communicate to Reception Supervisor, or designee, any work related issues regarding the reception functions. Responsible to perform additional duties as assigned. May be exposed to hazardous drugs. Attends OSHA training upon initial employee orientation and annually completes an OSHA competency. RELATIONSHIP WITH OTHERS: Must work well with patients, teammates, and staff of both the business office and the clinical departments. Requirements EDUCATION/EXPERIENCE/KNOWLEDGE: Graduated from High School or completed GED requirements. PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision. Salary Description Based on experience $18.00 - $27.00 Hourly
    $18-27 hourly 60d+ ago
  • Patient Service Representative

    Zoll Lifevest

    Patient access representative job in Utica, NY

    Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • Trauma Registrar

    Smart Staffing Group

    Patient access representative job in Syracuse, NY

    Qualifications: Experience as a Trauma Registrar is required Course completion in AIS Coding and ATS Trauma Registry is required prior to contract start CSTR is preferred Must successfully pass pre-employment health clearance Responsibilities: Work as part of the Trauma Program as a Trauma Registrar responsible for high-quality, detailed patient data collection, Data entry, Statistics and reporting of data at the Hospital and regional level, in the trauma registry Able to perform general skills in the specialty with minimal orientation and supervision
    $43k-61k yearly est. 60d+ ago
  • Patient Access Representative

    U.S. Urology Partners

    Patient access representative job in Syracuse, NY

    About the Role The Patient Service Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office. What You'll Be Doing Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines. Display leadership initiative by offering to help others or asking take on additional responsibilities when able Responsible for check-in/check out Travel to satellite locations as needed Verify insurance for upcoming procedures Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. Salary Range: Please note that the hourly range for this position will vary based on experience level, education and geographical location. $17.45 - $20.50 / hour U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
    $17.5-20.5 hourly Auto-Apply 58d ago
  • OBGYN needed for central New York - Highly Successfully OBGYN Department

    Healthplus Staffing 4.6company rating

    Patient access representative job in Utica, NY

    HealthPlus Staffing is assisting a Physician-run multi-specialty group with their search for an OBGYN to join their team in New Hartford, NY. Job Description: OBGYN Start date: 30-60 Days Structure: Full Time Schedule: Predictable work schedule (To be discussed) Support: Full Office Staff and APP Requirements: Must be BC/BE in Obgyn Compensation: (To be discussed) 90th percentile Production based salary at the end of 2 years Benefits: Comprehensive benefits package (To be discussed) The OB/GYNs perform consultations in a state of the art facility with on site lab and radiology services available. Inpatient work and procedures are performed in two of our local hospitals which are blocks from our location.Additional Info: This growing group offers a broad array of ancillary and support services under one roof for the convenience of both patients and physicians. In addition to having Electronic Medical Records, we also have been awarded superior performance designation by MGMA for outstanding Practice management and have achieved the highest accreditation by the AAAHC. If interested in this position please submit an application immediately!The HealthPlus Team
    $35k-42k yearly est. 28d ago
  • CSR Call Center - ENT

    Us Tech Solutions 4.4company rating

    Patient access representative job in East Syracuse, NY

    Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. **Key Responsibilities:** - Provide exceptional customer support to homeowners. - Handle homeowners to assist with locating local service providers. - Manage all customer interactions via inbound/outbound phone, email, and written correspondence. - Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. - Communicate customer facing issues to management and identify areas of opportunity - Collaborate with internal departments to resolve customer opportunities - Actively participate in departmental Excellence initiatives as well as agent certifications **Preferred Qualifications:** - High School Degree/GED - 2+ years of experience in a call center and troubleshooting **Key Qualifications:** - Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) - Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer - Excellent customer service skills - Strong written and oral communication skills - Proficient in MS Office (specifically Word and Excel) - Strong analytical skills, accuracy and attention to detail - Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time - Creative problem-solving skills - Self-starter and well organized, able to multi-task and prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $32k-38k yearly est. 60d+ ago
  • Mobile Mammography Registration Coordinator

    Suny Upstate Medical University

    Patient access representative job in Syracuse, NY

    Responsible for the coordination and scheduling of screening mammography patients for the mobile mammography unit. Serves as a liaison to internal/external departments/agencies as well as for the patients. This position will have some days in the office but will also be required to travel in the van. This position is responsible for eligibility determination , pre-registration, scheduling, coordinating work flow and assisting with post-appointment work flow as needed. Minimum Qualifications: Associate's degree with at least two years relevant experience, preferably in a health care setting, or equivalent combination of education and experience required. Ability to travel is required. Preferred Qualifications: Ability to manage multiple priorities, excellent communication and computer skills, Must be able to work independently, knowledge of medical terminology and medical scheduling experience preferred. Work Days: Specific Days/Hours to be determined. May be required to work occasional weekends/holidays. Overtime may be required based on departmental needs. Message to Applicants: Recruitment Office: Human Resources
    $36k-55k yearly est. 60d+ ago
  • Patient Services Support Coordinator

    KPH Healthcare Services 4.7company rating

    Patient access representative job in Syracuse, NY

    Scope of Responsibilities: Works under direct supervision and follow standard procedures to accomplish assigned tasks. Job Summary: Perform various clerical and administrative support duties throughout Specialty Pharmacy. Responsibilities Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module. Responsible for organizing and mailing letters to patients. Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork Responsible for providing support to Call Center Representatives who are not working physically in the facility Assist call center operations with miscellaneous reporting tasks Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. Role requires 100% attendance in the physical facility. Perform other duties as assigned Qualifications Educational Requirements: Minimum: High School Diploma or GED Preferred: AS Degree or higher in Business Administration or related field Experience: Preferred: 0-2 years of experience in a similar position Special Conditions of Employment: Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific position Compensation $17.00-18.00 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Not ready to apply? Connect with us for general consideration.
    $17-18 hourly Auto-Apply 60d+ ago
  • Medical Receptionist

    Central New York Cardiology Pc

    Patient access representative job in Utica, NY

    Full-time Description As a receptionist at Central New York Cardiology, you will be the first point of contact for our practice. You will greet patients and visitors, answer phones, and perform administrative tasks. The ideal candidate will be friendly, organized, and able to multitask in a fast-paced environment. Responsibilities: - Greet and welcome patients and visitors in a professional and friendly manner - Answer and direct incoming phone calls to the appropriate department or staff member - Maintain a clean and organized reception area - Manage appointments and ensure that they are properly scheduled and communicated to relevant parties - Handle incoming and outgoing mail, emails, and faxes - Perform data entry, filing, and other administrative tasks as needed Benefits: - Medical, dental and vision insurance - Basic Life & AD&D employer paid - Vacation, sick and holiday paid time - Retirement 401(k) with employer contributions - Employee assistance program Requirements - High school diploma or equivalent - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficient in Microsoft Office and Medent medical software a plus - Knowledge of office equipment such as printers, copiers, and scanners If you are looking for a welcoming and dynamic work environment, this opportunity may be perfect for you. We welcome applicants from diverse backgrounds and experience levels.
    $31k-38k yearly est. 60d+ ago
  • Temporary Medical Receiptionist

    Staffworks CNY

    Patient access representative job in Utica, NY

    Job DescriptionMedical ReceptionistHours: Monday through Friday 7:00 a.m. - 3:30 p.m. (work hours may adjust periodically to meet the needs of the facility) Pay: $17.00/hr. Medical Receptionist responsibilities: Will receive visitors and handle all telephone & written communication Work with a high degree of confidentiality. Responsible for collecting & updating patient information, order entries, scanning & filing. Requirements: Covid19 Vaccination Required Pre-Employment Physical, PPD Test, & Drug Test required Must provide immunization records (MMR, Diphtheria, Pertussis, Tetanus, Varicella) Qualifications: HSD or GED required Medical Terminology experience or training is a plus Previous healthcare experience is preferred INDITES
    $17 hourly 6d ago
  • Patient Experience Associate

    Ny United Health Services

    Patient access representative job in Sherburne, NY

    Position OverviewUnder supervision, performs secretarial duties, utilizing knowledge of medical terminology and hospital, clinical, or laboratory procedures. Primary Department, Division, or Unit: Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $17.19 - $24.42 per hour, depending on experience ----- Job Description Education/Experience Minimum Required: High School Diploma or equivalent. Preferred: Two years' experience in medical environment with working knowledge of insurance applicable to outpatient medical care. Proficient computer skills, knowledge of Medical Terminology, experience with scheduling. License/Certification Preferred: Current driver's license ----- Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
    $17.2-24.4 hourly Auto-Apply 6d ago
  • Bilingual Call Center Customer Service Representative $23 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Patient access representative job in Liverpool, NY

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You'll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service. What we need from you is: * A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions. * Strong communication skills, with the ability to clearly guide customers verbally and in writing. * Written and verbal bilingual communication skills; Spanish-speaking preferred. * Excellent listening skills and the ability to multitask in a fast-paced call center environment. * The ability to troubleshoot and proactively resolve escalated customer concerns. * A collaborative mindset to support fellow team members and advocate for customer needs. * Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am-6:00pm. We can't wait to get to know you! Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $30k-37k yearly est. 5d ago
  • ASSURE Patient Specialist- Syracuse, NY (Per diem)

    Kestra Medical Technologies

    Patient access representative job in Syracuse, NY

    The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position. * URGENT NEED FOR DAYTIME AVAILABILITY/FLEXIBILITY * ESSENTIAL DUTIES * Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra. * Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills * Willingness to contact prescribers, caregivers and patients to schedule services * Ability to accept an assignment that could include daytime, evening, and weekend hours * Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services * Measure the patient to determine the correct garment size * Review and transmit essential paperwork with the patient to receive the Assure garment and services * Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings * Flexibility of work schedule and competitive pay provided * Adhere to Pledge of Confidentiality * Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case. COMPETENCIES * Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. * Integrity: Commitment, accountability, and dedication to the highest ethical standards. * Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. * Action/Results: High energy, decisive planning, timely execution. * Innovation: Generation of new ideas from original thinking. * Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. * Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. * Highly organized, service and detail orientated * Passionate about the heart-failure space and a strong desire to make a difference * Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. * Interest and desire for life-long learning to continuously improve over time.
    $44k-56k yearly est. 11d ago
  • Customer Service Representative

    Pathfinder Bank 3.6company rating

    Patient access representative job in Syracuse, NY

    Full-time Description At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity. Essential Functions Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, “Thank you for banking with Pathfinder Bank.” While maintaining confidentiality of all customer records and documents. Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy. Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them. Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management. Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings. Requirements High school diploma or equivalent At least one year customer service experience 1-3 years banking experience or cash handling experience Professional in appearance and conduct Intermediate computer skills (Microsoft Office and Outlook) Basic mathematical functions Ability to work as part of a team and assist other team members Ability to adapt to change Attention to detail and quality of work Ability to multi-task Positive attitude Salary Description $17.00-$20.00 Hourly
    $17-20 hourly 19d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Utica, NY?

The average patient access representative in Utica, NY earns between $30,000 and $46,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Utica, NY

$38,000
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