Customer Service Representative
Patient access representative job in Grand Rapids, MI
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
Patient Access Specialist- PRN Every Other Weekend , Holidays, Open shifts
Patient access representative job in Sheridan, MI
Job Details Sheridan, MIDescription
Patient Access Specialist
Reports To: Patient Access Supervisor
Schedule: ER Shifts: 8 hours, 7am-3pm,3pm-11pm, 11pm-7am, 11am to 7pm. Weekends are 12 hours 7am-7pm. Holiday hours are 8 hour shifts. Specialty Clinic: 8 hours shifts- Hours: 7am-5pm
Position Location/Department: Registration
Job Summary:
Sheridan Community Hospital is a Critical Access Hospital dedicated to providing compassionate, high-quality healthcare to our close-knit rural community. Our team values personalized care, teamwork, and a commitment to excellence. We are seeking a caring, dependable Patient Access Specialist to join our patient-centered team.
The Patient Access Specialist is a vital part of the hospital; they are the “first impression” of the health system. This person will greet patients by phone or in person with kindness and respect; by scheduling appropriately they will optimize both patient satisfaction and provider time. Great customer service is a MUST for this position. This candidate will be available to work rotating schedule on all shifts, including holidays and weekends in the two locations of the hospital where patient access is located. Must have full understanding of HIPAA.
Essential Duties and Responsibilities:
Answering multi-line phones and directing calls appropriately.
Assistance in submitting authorization for insurance payers.
Registering patients into the Electronic Health Record (EHR) for services in the Emergency Department, Walk-In Clinic, Outpatient Clinic, Swing Bed, Critical Access Hospital, Lab, and X-ray Departments.
Treat all patients and associates with respect, dignity, and provide professional service to them in a timely, polite and considerate manner. A pleasant and outgoing personality to engage with others.
Able to accurately complete registration tasks, distribute forms and paperwork to patients and medical staff to expedite patient care.
Register new patients and update necessary records.
Maintain confidentiality of all patient records and follow HIPAA requirements.
Verify insurance eligibility and benefits.
Collect payments.
Greet and check-in patient Visitors. Able to guide a Patient/Visitor to their destination in the facility.
Participate in quality improvement projects. Attend training and meetings as required
Maintains awareness of current quality and safety measures on the unit and follows guidelines or reporting measures to ensure safety of patients, visitors, and staff.
Knowledge and skills in quality improvement and research methodologies.
Performs other related duties as assigned.
Qualifications
Education, Experience and Other Requirements:
High School Diploma or equivalent.
Clinical background preferred 1 year or more.
Customer Service experience preferred 1 year or more.
Working knowledge of medical terminology, good communication skills both verbal and written.
Ability to learn and become a super user of an EHR system.
Must be flexible, dependable and have excellent computer skills (Excel, Word, Outlook, Skype, Adobe).
Typing skill with a minimum of 90% accuracy and at least 50 words per minute. Testing may be performed.
Auto Customer Service Reps
Patient access representative job in Grand Rapids, MI
2600 28th Street. SE, Grand Rapids, MI 49512
Automotive Technician / MechanicVery Busy Dealership! Flat Rate Based on Experience and Training - Bonuses Available$28 - $38 per hour!3,000 Sign-On Bonus for right candidate!Multiple Bays AvailableFlag 100 hours Per Pay Period!Please Inquire About Sign-On Bonus!Experience Required - GM Experience is a Plus!
A.S.E and State Certifications PreferredNo Saturdays
Walk-in Applicants Welcome!
Harvey Cadillac of Grand Rapids is looking for an experienced automotive Technician/ Mechanic to join our team! We are a local family-owned store with a great reputation. We are a very busy shop with a great work environment. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.
Benefits include:
$28 - $38 per hour!
$3,000 Sign-On Bonus for right candidate!
Flag 100 hours per pay period!
Please inquire about sign-on bonus!
Medical and Dental insurance are available
401(k) plans with matching company contribution available
Paid Vacations
Paid factory training
Promotional and career growth opportunities
Personal development training & opportunities
Seasonal company lunches
Positive and professional work environment
Uniforms provided
Large clean facility with state-of-the-art equipment
State and A.S.E. certification test reimbursement
Paid GM training including travel, meals, and lodging
Job Description Technician:
Performs repairs as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory time allowances and standards.
Qualifications and Requirements - Technician:
GM-related education and or work experience preferred
A.S.E and State Certifications preferred
Ability to read and comprehend written instructions and information
Knowledge in all aspects of automotive repair and maintenance
Must be a quick learner and team player
Excellent customer service skills
Must have a valid drivers license
Ensure that customers cars are kept clean
Maintain stall in an orderly and clean manner
Ability to identify problems
Math, reading, and computer skills
Ability to learn new technology, repair, and service procedure, and specifications
Able to operate electronic diagnostic equipment
Please upload your resume. Completing the online assessment will grant you priority approval!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screen excluding marijuana.
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
RequiredPreferredJob Industries
Customer Service
Patient Access Specialist For Home Health Agency
Patient access representative job in Grand Rapids, MI
Job Description
This holiday season, find your perfect fit. Unwrap a new career with us!
AdvisaCare Home Health is currently accepting resumes for a full-time Intake/Insurance Coordinator (PAS) to join our team at our Grand Rapids location!
This is not a remote position
This is Mon-Fri, 08:00-5:00 PM in office, with weekends in rotation from your home watching for referrals.
The Intake /Insurance Coordinator (PAS) is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care.
This position also includes initial scheduling of clinical staff, tracking orders and other pertinent documentation from physicians / providers / referral sources.
Wellsky/Kinnser Agency Manager is the EMR platform, previous experience a plus but not required.
Utilization of multiple Referral portals as well as eFax is required.
Requirements
QUALIFICATION REQUIREMENTS
Knowledge of Medicare
Knowledge of insurance websites such as CareCentrix, Availity, Priority, etc.
Conscientious, with attention to detail
Demonstrates patience, flexibility and cooperative attitude
Effective verbal and written communication skills with others both internally and externally
EDUCATION/EXPERIENCE
High school diploma or GED
Minimum of one (1) year insurance verification, insurance authorization or medical billing experience.
Benefits
Medical/dental/vision benefits are available on the 1st of the month following the 60th day of employment
401K Plan / PTO / paid holidays after 90 days
Competitive Salary
Work in a friendly, inclusive group of people who want to make a difference in the lives of our patients and their families.
Join the AdvisaCare family and let's make a difference together!
Patient Registration Specialist
Patient access representative job in Grand Rapids, MI
Title: Patient Registration Specialist
Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM.
Work Environment: Onsite
About Us
Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation.
As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome.
Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play.
Position Summary
As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking.
Essential Responsibilities
Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times.
Collect patient information and ensure all necessary forms are completed and signed.
Verify patient insurance.
Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences.
Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office.
Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy.
Collect any copayments, deductibles, and/or outstanding balances from patients.
Accurately post payments and provide patients with receipts.
Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions.
Identify and services and/or procedures that require modifiers and post accordingly.
Verify that all patient encounters are accounted for and posted to the appropriate patient account.
Consult with clinical staff or provider regarding any charge/coding questions.
Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure.
Research and correct any posting errors.
Report cash shortages to supervisor.
Answer and transfer phone calls.
Answer patient questions as needed.
Reach out to appropriate OAM personnel to assist with any questions that require further follow up.
Address and respond to all complaints in a timely manner.
Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures.
Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming.
Maintain an organized and clean work space.
Other duties as assigned by management.
Required & Preferred Qualifications
Education, Training, and Experience:
Required:
1+ years of experience working in a healthcare setting.
Minimum typing speed of 45 works/minute.
High School Diploma/GED.
Reliable transportation as this is a float role.
Preferred:
2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
Experience with patient accounting software.
Specific Skills, Knowledge, and Abilities:
Exceptional customer service skills.
Great problem solving and critical thinking skills.
Knowledge of HIPAA guidelines and requirements.
Knowledge of third party payer requirements.
Knowledge of Federal and State billing regulations and guidelines.
Strong written and verbal communication skills.
Ability to multi-task while remaining very detail-oriented.
Highly organized and self-motivated.
Must be computer savvy and proficient in MS Office.
Motor, Sensory, and Physical Requirements:
Ability to sit for long periods of time.
Some bending, stooping, lifting, and reaching required.
Ability to lift up to 50 pounds (on rare occasions).
Manual dexterity required to operate modern office equipment.
Must have normal or correctible range of hearing, speech, and eyesight.
Auto-ApplyPatient Specialist
Patient access representative job in Grand Haven, MI
Job Description
Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan's only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan's premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling.
To learn more about our office, check out our website here: ******************************************
Our patient specialists are the heart of our practice - they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday from 8:30am-5:30pm, Fridays from 8:30am-3:00pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Key Responsibilities
Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
Act as a liaison or case manager between the practice and the patient
Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
Schedule treatment for patients who have existing treatment plans
Ensure that patients with outstanding balances are informed of the practice's financial policy
Track and record the referral source on all new patients.
Compensation: $18-20/Hour
Qualifications:
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Dental Patient Care Coordinator
Patient access representative job in Kent City, MI
Job Description
Front Desk Coordinator - Kent City, MI
Our small, patient-focused dental practice in Kent City, Michigan, is seeking a reliable and friendly Front Desk Coordinator to join our team. This position will be based at our Kent City location (we also have a location in Ravenna, MI, but this posting is for Kent City only).
We are looking for a dependable, organized, and personable team member to manage front desk responsibilities, including scheduling and billing. This role is ideal for someone who enjoys staying busy, working directly with patients, and supporting a collaborative team environment.
Schedule:
Monday, Wednesday, Friday
7:45 AM - 5:30 PM (patient care hours 8:00 AM - 5:00 PM)
Compensation & Benefits:
$19-$25 per hour
In-house dental benefits
401(k)
Paid time off (PTO)
Key Responsibilities:
Welcome and check in patients as they arrive; assist with check-out and scheduling
Answer incoming phone calls and provide helpful, professional support
Manage dental insurance and billing, including: Submitting insurance claims, Following up on outstanding or denied claims, Monitoring and resolving accounts receivable
Maintain a full and efficient schedule by following up on unscheduled treatment or missed appointments
Assist teammates as needed to ensure smooth daily operations
Preferred Skills & Experience:
Bilingual in Spanish is a plus (not required)
Experience with Curve Dental or similar practice management software (training provided)
Strong attention to detail and excellent communication skills
Ability to multitask in a fast-paced environment while maintaining a positive attitude
Reliable, hardworking, and committed to supporting a strong work/life balance
Work Culture & Schedule:
Consistent days off on Tuesdays and Thursdays
Additional time off during school breaks and holidays
Supportive, family-friendly environment that values teamwork and flexibility
Apply today to join our dedicated and welcoming dental team!
Skills:
General Practice
Billing
Claims/Appeals
Insurance
Scheduling
Curve
Eaglesoft
Benefits:
Dental
401k
PTO
Compensation:
$19-$25/hour
Patient Financial Advocate
Patient access representative job in Grand Rapids, MI
PART Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours: Saturday -Sunday 10AM -6:30PM
and healthcare setting, up to date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
Maintain a positive working relationship with the hospital staff of all levels and departments.
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
Keep an accurate log of accounts referred each day.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Maintain a neat and orderly workstation.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.
Working Conditions:
Must be able to walk, sit, and stand for extended periods of time.
Dress code and other policies may be different at each healthcare facility.
Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Scheduling Specialist
Patient access representative job in Grand Rapids, MI
Our Scheduling Specialist plays a pivotal role in ensuring the efficient allocation of resources, including staff and equipment, to meet the operational demands of the airport. This position involves developing and managing complex schedules for various airport activities, such as passenger services, maintenance, and ground support. You will collaborate closely with department managers to understand staffing and resource requirements and adjust schedules accordingly to optimize productivity and meet service levels. Additionally, this role requires monitoring and analyzing schedule performance, identifying areas for improvement, and implementing adjustments to enhance efficiency.
Job Description:
* Develop and manage comprehensive scheduling systems for all airport operational activities, ensuring optimal resource allocation and efficiency
* Coordinate closely with various departments including ground handling, maintenance, and customer service to align their scheduling needs
* Analyze operational demands and passenger traffic trends to forecast staffing and resource requirements
* Monitor and adjust schedules in real-time to respond to changing operational conditions and emergencies
* Ensure compliance with labor laws and union agreements in the creation of work schedules
* Collaborate with HR to manage staff availability, vacations, and leave requests, balancing employee needs with operational requirements
* Provide regular reports and analyses on scheduling efficiency, staff utilization, and cost implications
* Participate in strategic planning to improve scheduling practices and operational efficiency
* Manage and resolve complex scheduling conflicts and issues, providing expert guidance and solutions
* Foster a culture of continuous improvement, seeking feedback from staff and management to enhance scheduling processes and systems
* Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
* Carry out other duties as assigned
Qualifications:
* 18 years of age or older
* Eligible to work in the United States
* Ability to read, write, speak, and understand the English language
* Demonstrate problem-Solving, Customer Service, Interpersonal, verbal and written communication
* Physical activity may include:
* Stand and walk for extended periods of time
* Ability to lift 50 pounds or more
* Be able to hear and respond to the spoken voice and to audible alarms
* Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to meet the essential requirements.
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Patient Coordinator/Medical Receptionist - Walker
Patient access representative job in Walker, MI
Company: Grand Rapids Ophthalmology Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located in Walker, Michigan. A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
* Answer phones (both external and internal); assure prompt, courteous service at all times
* Practice urgency at all times with patients' time, as well as Doctor's time and schedule
* Manage patient flow in the office
* Knowledge of common fees charged for common visits and collect correct payments
* Complete daily reconciliations / close day / countdown cash drawer
* General office duties and cleaning to be assigned by manager
QUALIFICATIONS
* Ability to interact with all levels of employees in a courteous, professional manner at all times
* Desire to gain industry knowledge and training
* Demonstrates initiative in accomplishing practice goals
* Ability to grow, adapt, and accept change
* Consistently creating a positive work environment by being team-oriented and patient-focused
* Commitment to work over 40 hours to meet the needs of the business
* Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
* Minimum Required: High school diploma or general education degree (GED)
* Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
* Minimum Required: None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyPatient Registration Specialist
Patient access representative job in Grand Rapids, MI
Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care.
Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds.
Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health.
The Patient Registration Specialist is responsible for managing the patient registration process, ensuring accurate and efficient entry of patient information into the system. This role involves greeting patients, assisting patients with necessary documentation, verifying insurance information, collecting payments, and providing excellent customer service.
Duties and Responsibilities, including but not limited to:
Patient Registration: Greet patients and visitors, ensuring a welcoming and professional environment. Collect and enter patient information into the electronic health record (EHR) system.
Documentation: Obtain and verify patient identification, insurance information, payment collection and any required consent forms or documentation.
Insurance Verification: Verify insurance coverage, benefits, and payments are accurate at registration.
Customer Service: Provide excellent customer service, addressing patient inquiries and resolving issues related to registration.
Compliance: Ensure compliance with clinic policies, procedures, and regulatory requirements, including HIPAA.
Basic Qualifications:
High school diploma or equivalent required
At least 1 year of experience in a healthcare setting, preferably in patient registration or administrative support required
Basic Life Support (BLS) required
Preferred Qualifications:
Associate's degree in a related field preferred
Schedule/Compensation Details:
Employment Status: Full time (1.0 FTE)
Weekly Scheduled Hours: 40
Hours of work: 8:00 a.m. to 5:00 p.m.
Days worked: Monday to Friday
At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include:
Employer paid High Deductible Health Plan with employer HSA contribution
Flexible Vacation Time
401(k) Retirement Plan with generous employer match
Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection
Free Grand Rapids downtown parking
Disclaimer
BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health.
BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.
Auto-Apply211 Tax Scheduling Specialist
Patient access representative job in Kalamazoo, MI
Job DescriptionDescription:
Department: 2-1-1
Reports To: Program Manager
Job Status: Seasonal, Part-time, Hourly and Non-exempt (Potential for Full-Time Transition)
Pay: $15.00/hour
Statement of the Job:
Assists individuals in accessing free tax preparation services. Provides eligibility screening, schedules tax preparation appointments, and provides information about available tax credits.
Education and Training:
• Completes training which includes lecture, independent study, and mentoring.
Schedule Requirements:
2 days per week. Monday - Friday
Hours: 9:00 AM to 5:00 PM
This role offers flexibility with the possibility of expanding into a part-time position based on performance and organizational needs.
Requirements:
Essential Duties and Responsibilities:
• Assesses each caller for eligibility for free tax preparation clinics and tax credits
• Schedules appointments for tax preparation assistance and provides information about the process including a description of the services provided
• Completes all required documentation for each inquiry
• Completes other duties as assigned
Education and Experience:
• Well-developed interpersonal skills
• Experience in human services preferred
• Excellent computer skills
• High School diploma or its equivalent required
Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non-job-related disability, race, religion, sexual orientation, veterans' status. EOE
Patient Registration Specialist - BILINGUAL (English/Spanish) REQUIRED
Patient access representative job in Holland, MI
Job DescriptionDescription:
Internally known as a Front Office Specialist - this position is equivalent to the following positions:
Patient Access Specialist
Medical Receptionist
Healthcare Administrative Assistant
Clinic Front Desk Coordinator
Patient Services Representative
Medical Office Coordinator
Patient Intake Coordinator
Front Desk Medical Receptionist
Healthcare Customer Service Representative
Medical Front Office Assistant
InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.
Become part of a Migrant and Community Health Center, where you will:
Have a passionate purpose.
Do worthwhile work.
Make a difference in people's lives.
InterCare is searching for a Full-Time Bilingual (Spanish/English) Front Office Specialist to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.
At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.
As a Front Office Specialist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.
This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical health center or someone looking to kickstart their career in the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply!
Work Schedule:
Hours of work are Monday through Friday, generally 8:00 a.m. - 5:30 p.m. with rotating evening hours on Monday until 7:30 p.m. NO WEEKENDS!!
Minimum Qualifications
Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment.
Primary Accountability
Performs a variety of administrative support functions for the health center including patient reception and registration.
Description of Primary Duties & Responsibilities
Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
Welcome and greet patients to the clinic with a friendly and professional demeanor.
Register patients efficiently, ensuring completion of all required forms with accurate information.
Handle insurance and billing inquiries, providing clear and concise information to patients.
Aid ill or distraught patients as necessary and with available resources.
Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
Assist in scheduling specialist referrals as needed for patient follow-up.
Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
Front Desk Management:
Answer and direct phone calls in a professional and timely manner.
Keep the reception area organized and tidy, creating a welcoming environment for patients.
Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
Requirements:
Description of Primary Attributes
General Development
Education:
High School Diploma required.
Proactive and confident communicator (written and verbal).
Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
Detail-oriented with excellent organizational skills.
Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
Compassionate, authentic, and patient focused.
Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
Technically savvy:
Proficient with Microsoft Office Suite or related software.
Effective communicator and cross collaborator:
Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
Excellent team player
: You enjoy collaborating with others and being a part of a strong team dynamic.
Driven and self-motivated:
Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization.
Strong analytical and problem-solving skills.
Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Trustworthy.
Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
Patient Representative BBC - PRN
Patient access representative job in Battle Creek, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BBC Bronson Battle Creek
Title
Patient Representative BBC - PRN
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
* High school diploma or general education degree (GED) required.
* Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
* Previous customer service experience required.
* Medical Terminology, CPT and ICD-10 coding strongly preferred.
* Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
* Experience with multiple computer applications/operating systems, and office machines.
* Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
* Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
* Knowledge of the impact of accurate registration has on patient satisfaction.
* Analytical skills to solve simple to semi complex problems.
* Organization, prioritization and time management skills.
* Concentrate and pay close attention to detail.
* Ability to multi-task.
* Be flexible to facilitate change.
* Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Greets and/or registers patients accurately and efficiently.
* Verifies insurance eligibility using online systems.
* Provides and/or completes required patient forms.
* Collects and enter payments, follows required balancing procedures.
* Analyzes, interprets and enters physician orders.
* Scans and indexes forms.
* Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
* Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
* Accurately completes assigned work queues.
* Identify financial counseling needs.
* Maintains confidentiality in verbal, written and electronic communication.
* Follows established processes, protocols, and workflows.
* Takes initiative to resolve problems and meet patient needs.
Shift
First Shift
Time Type
Part time
Scheduled Weekly Hours
10
Cost Center
5102 Infusion Center (BBC)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
Auto-ApplySkin and Wound Care Coordinator
Patient access representative job in Portage, MI
***********12N232-02
Employer: Southern Health-Santé Sud
Site: Primary Care Program
Union: MNU
Department/Unit: Primary Care
Work Location: Portage Clinic
City: Portage la Prairie & Area
Hiring Status: Permanent
FTE: 1.0
Employment arrangement: In Person
Daily hours worked: 7.75
Anticipated shift: Days; Evenings; Weekends
Annual base hours: 2015
Anticipated Start Date: 01/05/2026
Salary: $46.15 - $61.47
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Partnering with our communities, we provide safe, accessible and sustainable people-centered health care. We are proud to work in collaboration with all our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants from all over the world.
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other - a safe, peaceful, beautiful, fulfilling life for you and your family.
Position Overview
The Skin and Wound Care Coordinator will model, promote, and facilitate a best practice approach to wound and skin management that is client-centered, evidence-based and in collaboration with the inter- disciplinary team and community partners.
The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.
This text is available in French upon request/Ce profil de poste est disponible en francais sur demande. E-mail ********************************.
Experience
Minimum of four (4) years recent clinical nursing experience in enterostomal/skin and wound care management.
Minimum of two (2) years recent clinical experience in performing ankle brachial index (ABI/ABPI).
Education (Degree/Diploma/Certificate)
Bachelor of Nursing Degree required.
Completion of post graduate course work and/or certification applicable to the designated clinical area required:
Wound, Ostomy and Continence Certified (C)anada.
University affiliated advanced wound care education programs.
Certification/Licensure/Registration
Current active practice registration with the College of Registered Nurses of Manitoba and scope of practice as defined by the Regulated Health Professions Act (RHPA).
Requires a valid Class 5 driver's license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.
Qualifications and Skills
Familiar with:
Community (home care) and primary health delivery models.
Principles of adult education, teaching and learning strategies.
Policy development and implementation practices.
Demonstrated:
Advanced practice knowledge, skills, and judgment in wound and ostomy care.
Organizational and time management skills, and the ability to prioritize work with competing demands.
Effective oral and written communication skills.
Demonstrated ability to:
Practice in a consultative/collaborative environment with a focus on family and client centered care as part of an interdisciplinary team.
Establish effective clinical working relationships and a commitment to providing a positive work environment.
Utilize information technology, including electronic medical record.
Use an analytical and inquiring approach to problem-solving while contributing to program improvement.
Respect confidentiality including paper, electronic formats and other mediums.
Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
Proficient in Microsoft Office Applications, including Outlook and Teams.
Proficiency of both official languages is essential for target and designated bilingual positions.
Good work and attendance record.
Physical Requirements
Demonstrated ability to meet the physical and mental demands of the job.
No hazardous or significantly unpleasant conditions.
May work occasionally evenings and weekends as necessary.
Will be required to travel to other regional facilities as the position duties may require.
Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.
Southern Health-Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.
Completes and maintains Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.
Please include three work-related references with your job application from persons who are not related to you but have direct knowledge of your current and past work performance.
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud's FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position.
Please be advised that job competitions for union represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.
Patient Care Coordinator (RN), Part Time Nights
Patient access representative job in Holland, MI
CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
The Patient Care Coordinator (PCC) acts as the representative of hospital administration and management, focuses on coordinating, facilitating, and prioritizing the efforts of personnel and departments to promote effective and efficient quality patient outcomes . This position must be able to demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served in his/her area.
Pay Range: $36.15 - $54.23/hour
Employment Type: Part Time, 24 hours every two weeks
Schedule: 7:00 pm - 7:30am
Week 1: Monday
Week 2: Monday
Week 3: Sunday
Requirements: Graduate of accredited Registered Nursing Program required, Current Michigan RN license (or completed by the end of orientation) required, Current BLS and ACLS for the Healthcare Provider (or completed within 60 days of hire) required
Operational Oversight
Oversees operations of hospital to promote complete patient care delivery.
Provides oversight and supervisory support to all departments.
Visits all nursing units during shift to assess and evaluate nursing care activity and patients care.
Recognizes and assists department managers and directors with staff evaluations.
Conducts disciplinary action as necessary in compliance with hospital policy.
Communicates significant events to appropriate department directors including life-changing events of employees.
Staffing
Examines and revises shift by shift staffing of nursing units and other departments in collaboration with staffing schedulers.
Gathers and assesses acuity data and soliciting staff input.
Evaluates stated needs with budgeted hours and/or "affordables".
Utilizes staff creatively to meet patient care needs in the most efficient and effective manner Recognizes when a patient care unit needs to be open or closed.
Emergency Management
Manages hospital-wide emergencies such as fire, disaster, tornado, etc. as per policy and procedure.
Coordinates Code Blue, Code Strong, Priority 1, Code Z (including Code Z Nuero) and Trauma Alert.
Reports to Administrator-on-Call of significant events.
Patient Coordination
Facilitates and coordinates the admission of patients to appropriate service lines.
Coordinates bed placement from Emergency Department and Surgical areas.
Obtains the assistance of clergy, interpreters and Department of Care Management.
Evaluates the need to provide permission for treatment of minors or emergent cases in which the patient is unable to provide consent for treatment.
Clinical Nursing Support
Serves as clinical nursing resource person to nursing staff and other clinical personnel.
Performs and assists with selected patient care activities as appropriate.
Provides personnel with the resources and coaching necessary for them to perform unfamiliar procedures.
Assists in the clinical orientation of personnel.
Public Relations
Demonstrates positive public relations and supports administration within the hospital and community.
Clarifies hospital policies and procedures to staff, patients, patients families, physicians and the community.
Provides information and support to families/significant others as needed to cope with current crisis of illness of the patient.
Releases appropriate information to the media.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy
Auto-ApplyDental Care Coordinator
Patient access representative job in Kalamazoo, MI
Job Description
If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community's only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE.
POSITION SUMMARY
The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental Care Coordinator to join our Dental Team. This is an amazing opportunity to work at Michigan's largest dental facility with state of the art technology.
POSITION JOB DUTIES
Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals.
Assesses the healthcare, education and psychosocial needs of the patient/family.
Identifies and maintains relationships with referral and community resources.
Collaborates with dentists, patients, and the healthcare team, as well as community resources.
Triages and resolves concerns for patients calling in.
Provides resources and support related to referral process, including management of pre-authorizations from insurance companies.
Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family's response to plan of care and consults with clinical team if modifications may be needed.
Manages communication related to incoming and outgoing referrals.
Maintains required documentation for all case management activities.
Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting.
Maintains records and enters information into database as required.
Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most
MINIMUM REQUIREMENT
Minimum of five (5) years of experience in the dental field as a dental assistant.
Experience working in a dental front office and with dental insurance plans.
Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.
Patient Specialist
Patient access representative job in Grand Haven, MI
Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan's only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan's premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling.
To learn more about our office, check out our website here: ******************************************
Our patient specialists are the heart of our practice - they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday from 8:30am-5:30pm, Fridays from 8:30am-3:00pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Key Responsibilities
Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
Act as a liaison or case manager between the practice and the patient
Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
Schedule treatment for patients who have existing treatment plans
Ensure that patients with outstanding balances are informed of the practice's financial policy
Track and record the referral source on all new patients.
Compensation: $
18-20/Hour
Qualifications:
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Patient Representative - BMH QCP PT
Patient access representative job in Kalamazoo, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BMH Bronson Methodist Hospital
Title
Patient Representative - BMH QCP PT
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
* High school diploma or general education degree (GED) required.
* Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
* Previous customer service experience required.
* Medical Terminology, CPT and ICD-10 coding strongly preferred.
* Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
* Experience with multiple computer applications/operating systems, and office machines.
* Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
* Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
* Knowledge of the impact of accurate registration has on patient satisfaction.
* Analytical skills to solve simple to semi complex problems.
* Organization, prioritization and time management skills.
* Concentrate and pay close attention to detail.
* Ability to multi-task.
* Be flexible to facilitate change.
* Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Greets and/or registers patients accurately and efficiently.
* Verifies insurance eligibility using online systems.
* Provides and/or completes required patient forms.
* Collects and enter payments, follows required balancing procedures.
* Analyzes, interprets and enters physician orders.
* Scans and indexes forms.
* Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
* Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
* Accurately completes assigned work queues.
* Identify financial counseling needs.
* Maintains confidentiality in verbal, written and electronic communication.
* Follows established processes, protocols, and workflows.
* Takes initiative to resolve problems and meet patient needs.
For Cancer Center ONLY:
* Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
* Certified Healthcare Access Associate (CHAA) Preferred
* Assist employees and visitors with any concerns they might have.
* assume overall responsibility for the safety and security of designated areas.
* Monitor security cameras *Identify potential security risks and respond accordingly
Shift
12 Hour Day Shift
Time Type
Part time
Scheduled Weekly Hours
24
Cost Center
1202 Patient Access ER (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
Auto-ApplyPatient Financial Advocate
Patient access representative job in Fremont, MI
Part Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours: Monday Tuesday Thursday 9AM-5:30PM
and healthcare setting, up to date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
Maintain a positive working relationship with the hospital staff of all levels and departments.
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
Keep an accurate log of accounts referred each day.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Maintain a neat and orderly workstation.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.
Working Conditions:
Must be able to walk, sit, and stand for extended periods of time.
Dress code and other policies may be different at each healthcare facility.
Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.