Patient access representative jobs in Wyoming, MI - 284 jobs
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Customer Service Representative
Axios Professional Recruitment
Patient access representative job in Grand Rapids, MI
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
$27k-36k yearly est. 3d ago
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Uber 4.9
Patient access representative job in Kentwood, MI
Earn at least $1425 driving with Uber when you complete your first 121 trips in 30 days. Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).
What you need to know:
~ Signup in seconds: Get started today and we'll provide support along the way.
~ Get paid fast: Cash out up to 5X a day with Uber's Instant Pay.
~ Guaranteed earnings: Earnings guaranteed for your first 121 trips with Uber.
~ Flexible schedule: You control when and where you drive.
~24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help.
What you need to get started:
~21 years old or older
~ A 4-door vehicle
~ A valid U.S. driver's license and vehicle insurance
~ At least one year of driving experience in the U.S. (3 years if you're under 23 years old)
Additional Information:
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday.
Sign up to drive with Uber and earn $1425*-if not more-when you complete 121 trips in your first 30 days. Terms apply.
*This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.
$25k-34k yearly est. 1d ago
Access Line Representative - Per Diem (25-158)
Kent County Cmh Authority
Patient access representative job in Grand Rapids, MI
Access Line Representative
FTE:Irregular Part-time, Non-Exempt
Unit: UAW
Department/Location: Access Services
Wage: $17.24- $22.86. The final job offer is based on several factors (internal equity, skills, education, experience, and credentials).
Additional Compensation: $2-$6 Shift Differential based on schedule worked.
Access Line Representative
Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
We are seeking an Access Line Representative
This position provides telephone crisis de-escalation/interventions and direct calls for community partners and individuals seeking help.
Duties & Responsibilities
Answer a multi-line phone system to assist clients in crisis situations and community needs
Document each encounter while in-call
Consistently exercise superior customer service skills with team members, individuals being served, and with the community
Assist callers in an empathic, professional courteous manner, interacting with empathy, confidence, and professionalism with the public and co-workers
Communicate effectively, both verbally and writing
Triage calls to determine appropriate level of care
Coordinate with EMS or police to complete active rescue as needed.
Apply the dynamics of the crisis intervention model and engage in problem solving process
Utilize De-escalation techniques, motivational interviewing, collaborative problem-solving skills, crisis interventions and suicide practices and techniques
This position is Per Diem with a variable schedule including 1st, 2nd, and 3rd shifts, holidays and weekends. This assignment is in-person at 790 Fuller Ave, Grand Rapids, Michigan 49503.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
One year experience in a call center and/or customer service-related position
Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time
Proficient computer skills including Microsoft products such as Word, Teams, and Outlook
Experience with identifying and escalating customer issues with empathy and respect
Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations
Ability to effectively problem solve and resolve conflict
Ability to handle volatile, triggering and emotional situations calmly and rationally when the situation presents
Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities
Ability to adapt to change in product, processes, and last-minute updates with ease
PREFERRED QUALIFICATIONS:
Experience in a social services not-for-profit agency preferred
One year of experience working in a behavioral health field with ability to demonstrate crisis intervention skills
Lived experiences with mental illness/developmental disabilities/substance use disorders valued
Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the are representative of the knowledge, skill, and/or ability required. For a detailed and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.
Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at ************ or *******************.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$17.2-22.9 hourly Auto-Apply 25d ago
Registrar
Corewell Health
Patient access representative job in Grand Rapids, MI
Identifies, abstracts, and maintains records of applicable / appropriate patients in a registry data system. Analyzes registry data and disseminates information in accordance with professional ethics. Preserves confidentiality and security of patient data stored in registry files.
Essential Functions
Identifies cases by referencing primary and secondary sources of information, accessioning and follow-up according to department policy. See department addendum for specific essential functions.
Upholds legal and ethical aspects including data security, release of registry data, confidentiality and data transmission.
Assigns diagnosis codes according to requirements of the American College of Surgeons (ACOS).
Abstracts registry data, including patient demographics, diagnostic procedures, history and extent of disease, therapeutic treatment and procedures and physician related information.
Reviews registry data for completeness and accuracy, and follows up by reviewing primary and secondary data sources as necessary.
Meets departmental quality standards during multi-source data abstraction into the registry. Performs data analysis and prepares reports within study parameters (e.g., patient care evaluations (PCEs)).
Participates in meetings and assists with reporting quarterly data findings, special studies and quality control activities as directed by manager.
Ensures all data for program is entered accurately, timely and completely. Completes data validation and ensures accurate submission of data.
Qualifications
Required
Associate's Degree Health Information Technician (HIT), Associate's degree in Cancer Information Management, or degree in nursing (RN level) or equivalent. Possession of the credential of Certified Tumor Registrar (CTR) provides exemption from educational or nursing requirements. Based on Spectrum Health entity and department as appropriate.
CRT-Abbreviated Injury Scale (AIS) - AAAM Association for the Advancement of Automotive Medicine Trauma Services specific (adult and peds) 1 Year
CRT-Tumor Registrar, Certified (CTR) - NCRA National Cancer Registrars Association SHGR and CHS Cancer Registry Depts 1 Year
Preferred
Bachelor's Degree Health Information Administrator (HIA)
2 years of relevant experience Related experience, preferably in a registry setting
LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire
CRT-Registered Health Information Technician (RHIT) - AAPC American Academy of Professional Coders Trauma Services specific (adult and peds)
CRT-Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association Trauma Services specific (adult and peds)
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Musculoskeletal Center - 230 Michigan St - Grand Rapids
Department Name
Trauma Butterworth - Grand Rapids Hosp
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Variable
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
$38k-54k yearly est. Auto-Apply 8d ago
Patient Access Specialist For Home Health Agency
Advisacare
Patient access representative job in Grand Rapids, MI
This holiday season, find your perfect fit. Unwrap a new career with us!
AdvisaCare Home Health is currently accepting resumes for a full-time Intake/Insurance Coordinator (PAS) to join our team at our Grand Rapids location!
This is Mon-Fri, 08:00-5:00 PM in office, with weekends in rotation from your home watching for referrals.
The Intake /Insurance Coordinator (PAS) is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care.
This position also includes initial scheduling of clinical staff, tracking orders and other pertinent documentation from physicians / providers / referral sources.
Wellsky/Kinnser Agency Manager is the EMR platform, previous experience a plus but not required.
Utilization of multiple Referral portals as well as eFax is required.
Requirements
QUALIFICATION REQUIREMENTS
Knowledge of Medicare
Knowledge of insurance websites such as CareCentrix, Availity, Priority, etc.
Conscientious, with attention to detail
Demonstrates patience, flexibility and cooperative attitude
Effective verbal and written communication skills with others both internally and externally
EDUCATION/EXPERIENCE
High school diploma or GED
Minimum of one (1) year insurance verification, insurance authorization or medical billing experience.
Benefits
Medical/dental/vision benefits are available on the 1st of the month following the 60th day of employment
401K Plan / PTO / paid holidays after 90 days
Competitive Salary
Work in a friendly, inclusive group of people who want to make a difference in the lives of our patients and their families.
Join the AdvisaCare family and let's make a difference together!
$29k-37k yearly est. Auto-Apply 3d ago
Patient Registration Specialist
Orthopaedic Associates of Michigan 3.8
Patient access representative job in Grand Rapids, MI
Title: Patient Registration Specialist
Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM.
Work Environment: Onsite
About Us
Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation.
As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome.
Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play.
Position Summary
As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking.
Essential Responsibilities
Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times.
Collect patient information and ensure all necessary forms are completed and signed.
Verify patient insurance.
Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences.
Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office.
Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy.
Collect any copayments, deductibles, and/or outstanding balances from patients.
Accurately post payments and provide patients with receipts.
Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions.
Identify and services and/or procedures that require modifiers and post accordingly.
Verify that all patient encounters are accounted for and posted to the appropriate patient account.
Consult with clinical staff or provider regarding any charge/coding questions.
Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure.
Research and correct any posting errors.
Report cash shortages to supervisor.
Answer and transfer phone calls.
Answer patient questions as needed.
Reach out to appropriate OAM personnel to assist with any questions that require further follow up.
Address and respond to all complaints in a timely manner.
Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures.
Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming.
Maintain an organized and clean work space.
Other duties as assigned by management.
Required & Preferred Qualifications
Education, Training, and Experience:
Required:
1+ years of experience working in a healthcare setting.
Minimum typing speed of 45 works/minute.
High School Diploma/GED.
Reliable transportation as this is a float role.
Preferred:
2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
Experience with patient accounting software.
Specific Skills, Knowledge, and Abilities:
Exceptional customer service skills.
Great problem solving and critical thinking skills.
Knowledge of HIPAA guidelines and requirements.
Knowledge of third party payer requirements.
Knowledge of Federal and State billing regulations and guidelines.
Strong written and verbal communication skills.
Ability to multi-task while remaining very detail-oriented.
Highly organized and self-motivated.
Must be computer savvy and proficient in MS Office.
Motor, Sensory, and Physical Requirements:
Ability to sit for long periods of time.
Some bending, stooping, lifting, and reaching required.
Ability to lift up to 50 pounds (on rare occasions).
Manual dexterity required to operate modern office equipment.
Must have normal or correctible range of hearing, speech, and eyesight.
$26k-31k yearly est. Auto-Apply 25d ago
Patient Access Registration (LMC Campus), part time, days
Holland Hospital 4.1
Patient access representative job in Holland, MI
CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
•Serves as face of the hospital offering exceptional customer service •Completes demographic and financial order entry within the Cerner EHR •Verifies patient identification and scans ID and Insurance cards into EHR
•Interviews patients and verifies or updates medical health record at every visit
•Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed
•Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians
•Explains and obtains compliant signatures on registration forms
•Answers patients and family wayfinding questions and helps direct as needed
•Acts as a preceptor
Employment Type: Part Time
Shift: Radiology- 7:30a-5p Urgent Care- 8a-8p lab- 6am-5pm
Weekly Scheduled Hours: 20
Wage Range: $14.75-$19.62
Requirements:
- High School Diploma/GED or higher education
Demographic and Financial Registration:
Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system.
Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services.
Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay.
Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians.
Explains and obtains compliant signatures on registration forms.
Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed.
Acts as a preceptor as needed.
Compliance:
Understands importance to complete processes as educated to maintain compliance in all areas of PatientAccess
Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice.
Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information.
Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers.
Specific duties as assigned.
Outpatient Lab, Radiology and Scheduled services:
Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in.
Identifies when a scheduled patient has been pre-registered.
Collaborate with Receptionist and clinical departments to assure good patient flow. Knows when and how to notify clinical areas that patient is ready for service or that patient will be late. Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book.
Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance.
Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders.
Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient. Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement.
Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed.
Urgent Care:
Uses critical thinking to prioritize patient registration based on discharge from the clinical exam. Performs quick registration upon patient arrival at Concierge desk.
Performs bedside registration for Urgent Care patients arriving via Triage.
Review clinical chart for accident and injury information.
Using electronic software identifies patient responsibility and demonstrates sensitivity, compassion, and exemplary customer service when discussing payment.
Balances cash box at the start and end of shift and online payment software.
Answers all incoming calls.
Reviews urgent care charts for administrative accuracy.
Actively looks for ways to gain efficiencies, opportunities to enhance compliance, improve processes, and share education
Brings areas of concern or suggestions to the attention of management.
Actively participates in department meetings.
Appropriately suggests topics for discussion.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy
$14.8-19.6 hourly Auto-Apply 31d ago
Patient Specialist
Smile One Services
Patient access representative job in Grand Haven, MI
Job Description
Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan's only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan's premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling.
To learn more about our office, check out our website here: ******************************************
Our patient specialists are the heart of our practice - they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday from 8:30am-5:30pm, Fridays from 8:30am-3:00pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Key Responsibilities
Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
Act as a liaison or case manager between the practice and the patient
Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
Schedule treatment for patients who have existing treatment plans
Ensure that patients with outstanding balances are informed of the practice's financial policy
Track and record the referral source on all new patients.
Compensation: $18-20/Hour
Qualifications:
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
$18-20 hourly 26d ago
Patient Specialist
Gen4 Dental
Patient access representative job in Grand Haven, MI
Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan's only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan's premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling.
To learn more about our office, check out our website here: ******************************************
Our patient specialists are the heart of our practice - they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday from 8:30am-5:30pm, Fridays from 8:30am-3:00pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Key Responsibilities
Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
Act as a liaison or case manager between the practice and the patient
Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
Schedule treatment for patients who have existing treatment plans
Ensure that patients with outstanding balances are informed of the practice's financial policy
Track and record the referral source on all new patients.
Compensation: $18-20/Hour
Qualifications:
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
$18-20 hourly 55d ago
Patient Success Advocate (INTERNAL ROLE ONLY)
Mentavi Inc.
Patient access representative job in Grandville, MI
Job Summary: As a Patient Success Advocate for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services.
The role operates on a hybrid schedule, between 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. This position reports to the Director of Patient Services.
Role and Responsibilities:
Collaborate with patients to provide guidance, support, and assistance throughout their treatment journey.
Demonstrates the ability to de-escalate frustrated or upset patient situations with professionalism, empathy, and effective communication skills.
Process pharmacy requests, including transfers, medication refills, and cancellations.
Respond to patient inquiries regarding treatment plans and provide education on available services.
Work within the EHR system to complete administrative tasks, coordinate appointments, and address patient questions and requests in collaboration with the Independently Contracted Provider Network.
Coordinate and track additional medical requests.
Manage inbound and outbound calls to support patient care and scheduling needs.
Assist with patient scheduling and appointment coordination.
Participate in process improvement initiatives to enhance patient care and service delivery.
Collaborate with cross-functional teams and departments as needed.
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
Maintains a high level of productivity while achieving an average accuracy score of 95% or higher on quality audits.
Other duties as assigned.
Required Skills/Abilities:
Communicate clearly, professionally, and empathetically with patients and external parties.
Strong verbal and written communication, documentation, and interpersonal skills.
Adaptable and efficient in fast-paced environments with high attention to detail.
Ability to receive, provide, and apply constructive feedback for performance improvement.
Strong collaboration skills, effective in both in-person and remote team settings.
Technologically proficient, skilled in multiple software systems, including EHR/EMR.
Proficient in Microsoft Office and Google Suite applications.
Knowledge of medical terminology, diagnostic codes, and pharmacology.
High organizational skills with strong problem-solving and critical-thinking capabilities.
Required Education and Experience:
High School Diploma/GED
Experience in healthcare, patient services, or a contact/call center.
Proven history of effective performance and professional growth within a healthcare or clinical setting. Minimum of 1-3 years of demonstrated experience in a healthcare environment.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Manual dexterity to operate a computer and other office equipment.
Equal Opportunity
Mentavi Health is an equal opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
Job posting will close on January 12 2026
$29k-36k yearly est. 12d ago
Patient Registration Specialist
Bamf Health Inc.
Patient access representative job in Grand Rapids, MI
Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care.
Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds.
Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health.
The Patient Registration Specialist is responsible for managing the patient registration process, ensuring accurate and efficient entry of patient information into the system. This role involves greeting patients, assisting patients with necessary documentation, verifying insurance information, collecting payments, and providing excellent customer service.
Duties and Responsibilities, including but not limited to:
Patient Registration: Greet patients and visitors, ensuring a welcoming and professional environment. Collect and enter patient information into the electronic health record (EHR) system.
Documentation: Obtain and verify patient identification, insurance information, payment collection and any required consent forms or documentation.
Insurance Verification: Verify insurance coverage, benefits, and payments are accurate at registration.
Customer Service: Provide excellent customer service, addressing patient inquiries and resolving issues related to registration.
Compliance: Ensure compliance with clinic policies, procedures, and regulatory requirements, including HIPAA.
Basic Qualifications:
High school diploma or equivalent required
At least 1 year of experience in a healthcare setting, preferably in patient registration or administrative support required
Basic Life Support (BLS) required
Preferred Qualifications:
Associate's degree in a related field preferred
Schedule/Compensation Details:
Employment Status: Full time (1.0 FTE)
Weekly Scheduled Hours: 40
Hours of work: 7:30 a.m. to 4:00 p.m.
Days worked: Monday to Friday
At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include:
Employer paid High Deductible Health Plan with employer HSA contribution
Flexible Vacation Time
401(k) Retirement Plan with generous employer match
Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection
Free Grand Rapids downtown parking
Disclaimer
BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health.
BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.
$25k-34k yearly est. Auto-Apply 16d ago
Patient Registration Specialist
Oamichigan
Patient access representative job in Grand Rapids, MI
Title: Patient Registration Specialist
Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM.
Work Environment: Onsite
About Us
Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation.
As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome.
Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play.
Position Summary
As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking.
Essential Responsibilities
Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times.
Collect patient information and ensure all necessary forms are completed and signed.
Verify patient insurance.
Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences.
Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office.
Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy.
Collect any copayments, deductibles, and/or outstanding balances from patients.
Accurately post payments and provide patients with receipts.
Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions.
Identify and services and/or procedures that require modifiers and post accordingly.
Verify that all patient encounters are accounted for and posted to the appropriate patient account.
Consult with clinical staff or provider regarding any charge/coding questions.
Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure.
Research and correct any posting errors.
Report cash shortages to supervisor.
Answer and transfer phone calls.
Answer patient questions as needed.
Reach out to appropriate OAM personnel to assist with any questions that require further follow up.
Address and respond to all complaints in a timely manner.
Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures.
Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming.
Maintain an organized and clean work space.
Other duties as assigned by management.
Required & Preferred Qualifications
Education, Training, and Experience:
Required:
1+ years of experience working in a healthcare setting.
Minimum typing speed of 45 works/minute.
High School Diploma/GED.
Reliable transportation as this is a float role.
Preferred:
2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
Experience with patient accounting software.
Specific Skills, Knowledge, and Abilities:
Exceptional customer service skills.
Great problem solving and critical thinking skills.
Knowledge of HIPAA guidelines and requirements.
Knowledge of third party payer requirements.
Knowledge of Federal and State billing regulations and guidelines.
Strong written and verbal communication skills.
Ability to multi-task while remaining very detail-oriented.
Highly organized and self-motivated.
Must be computer savvy and proficient in MS Office.
Motor, Sensory, and Physical Requirements:
Ability to sit for long periods of time.
Some bending, stooping, lifting, and reaching required.
Ability to lift up to 50 pounds (on rare occasions).
Manual dexterity required to operate modern office equipment.
Must have normal or correctible range of hearing, speech, and eyesight.
$25k-34k yearly est. Auto-Apply 25d ago
Patient Service Specialist
Opportunitiesconcentra
Patient access representative job in Grand Rapids, MI
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Use employer reporting tool to scan and distribute employer results and paperwork
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans
$28k-34k yearly est. Auto-Apply 6d ago
Patient Service Specialist
Va Cboc Behavioral Health Lcsw Laguna Ca In Laguna Hills, California
Patient access representative job in Grand Rapids, MI
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Use employer reporting tool to scan and distribute employer results and paperwork
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards
Job DescriptionDescription:
Internally known as a Front Office Specialist - this position is equivalent to the following positions:
PatientAccess Specialist
Medical Receptionist
Healthcare Administrative Assistant
Clinic Front Desk Coordinator
Patient Services Representative
Medical Office Coordinator
Patient Intake Coordinator
Front Desk Medical Receptionist
Healthcare Customer Service Representative
Medical Front Office Assistant
InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.
Become part of a Migrant and Community Health Center, where you will:
Have a passionate purpose.
Do worthwhile work.
Make a difference in people's lives.
InterCare is searching for a Full-Time Bilingual (Spanish/English) Front Office Specialist to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.
At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.
As a Front Office Specialist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.
This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical health center or someone looking to kickstart their career in the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply!
Work Schedule:
Hours of work are Monday through Friday, generally 8:00 a.m. - 5:30 p.m. with rotating evening hours on Monday until 7:30 p.m. NO WEEKENDS!!
Minimum Qualifications
Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment.
Primary Accountability
Performs a variety of administrative support functions for the health center including patient reception and registration.
Description of Primary Duties & Responsibilities
Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
Welcome and greet patients to the clinic with a friendly and professional demeanor.
Register patients efficiently, ensuring completion of all required forms with accurate information.
Handle insurance and billing inquiries, providing clear and concise information to patients.
Aid ill or distraught patients as necessary and with available resources.
Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
Assist in scheduling specialist referrals as needed for patient follow-up.
Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
Front Desk Management:
Answer and direct phone calls in a professional and timely manner.
Keep the reception area organized and tidy, creating a welcoming environment for patients.
Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
Requirements:
Description of Primary Attributes
General Development
Education:
High School Diploma required.
Proactive and confident communicator (written and verbal).
Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
Detail-oriented with excellent organizational skills.
Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
Compassionate, authentic, and patient focused.
Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
Technically savvy:
Proficient with Microsoft Office Suite or related software.
Effective communicator and cross collaborator:
Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
Excellent team player
: You enjoy collaborating with others and being a part of a strong team dynamic.
Driven and self-motivated:
Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization.
Strong analytical and problem-solving skills.
Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Trustworthy.
Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
$29k-33k yearly est. 2d ago
Patient Representative Full Time 80Hrs./PP: Battle Creek
Bronson Battle Creek 4.9
Patient access representative job in Battle Creek, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BBC Bronson Battle Creek
Title
PatientRepresentative Full Time 80Hrs./PP: Battle Creek
PatientRepresentatives are instrumental in ensuring the efficient and effective flow of patientaccess needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
* High school diploma or general education degree (GED) required.
* PatientRepresentatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
* Previous customer service experience required.
* Medical Terminology, CPT and ICD-10 coding strongly preferred.
* Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
* Experience with multiple computer applications/operating systems, and office machines.
* Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
* Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
* Knowledge of the impact of accurate registration has on patient satisfaction.
* Analytical skills to solve simple to semi complex problems.
* Organization, prioritization and time management skills.
* Concentrate and pay close attention to detail.
* Ability to multi-task.
* Be flexible to facilitate change.
* Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Greets and/or registers patients accurately and efficiently.
* Verifies insurance eligibility using online systems.
* Provides and/or completes required patient forms.
* Collects and enter payments, follows required balancing procedures.
* Analyzes, interprets and enters physician orders.
* Scans and indexes forms.
* Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
* Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
* Accurately completes assigned work queues.
* Identify financial counseling needs.
* Maintains confidentiality in verbal, written and electronic communication.
* Follows established processes, protocols, and workflows.
* Takes initiative to resolve problems and meet patient needs.
For Cancer Center ONLY:
* Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
* Certified Healthcare Access Associate (CHAA) Preferred
* Assist employees and visitors with any concerns they might have.
* assume overall responsibility for the safety and security of designated areas.
* Monitor security cameras *Identify potential security risks and respond accordingly
Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
8553 Chemotherapy (BBC)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
$27k-31k yearly est. Auto-Apply 13d ago
Choose your schedule - Earn At Least $1425 For Your First 121 Trips, Guaranteed.
Uber 4.9
Patient access representative job in Muskegon, MI
Earn at least $1425 driving with Uber when you complete your first 121 trips in 30 days.
Why Uber?
Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).
What you need to know:
Signup in seconds: Get started today and we'll provide support along the way.
Get paid fast: Cash out up to 5X a day with Uber's Instant Pay.
Guaranteed earnings: Earnings guaranteed for your first 121 trips with Uber.
Flexible schedule: You control when and where you drive.
24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help.
What you need to get started:
21 years old or older
A 4-door vehicle
A valid U.S. driver's license and vehicle insurance
At least one year of driving experience in the U.S. (3 years if you're under 23 years old)
Additional Information:
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday.
Sign up to drive with Uber and earn $1425*-if not more-when you complete 121 trips in your first 30 days. Terms apply.
*This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.
$25k-33k yearly est. 1d ago
Registration Specialist (South Washington Family Medicine), full time, days
Holland Hospital 4.1
Patient access representative job in Holland, MI
CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
Registers patients in to the organization's information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the "face" of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient.
Employment Type: Full Time
Shift: Varied shifts Mon-Fri
Weekly Scheduled Hours: 40
Wage Range: $16.39-$22.95 per hour
Requirements:
- High school diploma/GED or higher education
-Associates Degree in related field preferred-Experience in Medical Office Front Desk / Reception preferred
Demographic Registration:
Interviews patients for visits via phone or in person to obtain complete and accurate demographic data.
Verifies patient identification.
Updates status of patient in the system to "arrived" for their visit.
Verifies and updates demographic information for every visit, regardless of how often the patient presents for service.
Obtains compliant signatures to help guarantee payment.
Explains all consent forms.
Financial Registration:
Interviews patients for visits via phone or in person to obtain complete and accurate payer information.
Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc... to verify insurance coverage and determine correct payer information.
Understands and follows protocol for referring un-insured or under-insured patients appropriately.
Collects appropriate payment for services.
Interprets and appropriately interviews patients for MSP questionnaire.
Record Maintenance:
Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential.
Responds to requests for records, according to approved guidelines.
Customer Service:
Schedules appointments as needed for routine and walk-in patients.
Answers patient questions as needed, communicates information regarding visit status with patients, staff and physicians.
Answers telephone and assists patients as needed.
Responds to needs for interpreter services in a timely manner.
Introduces and encourages patient engagement in the patient portal.
Maintains patient rights and confidentiality.
Quality Improvement:
Supports department quality improvement activities and responds appropriately to change.
Participates in job related learning experiences.
Requests assistance from supervisor as needed.
Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices.
Provides information to referral sources in a timely manner.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy
$16.4-23 hourly Auto-Apply 13d ago
Patient Representative 80 Hours Central Scheduling Portage Rd 0900-1730
Bronson Battle Creek 4.9
Patient access representative job in Portage, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BHG Bronson Healthcare Group 6901 Portage Road
Title
PatientRepresentative 80 Hours Central Scheduling Portage Rd 0900-1730
PatientRepresentatives are instrumental in ensuring the efficient and effective flow of patientaccess needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
* High school diploma or general education degree (GED) required.
* PatientRepresentatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
* Previous customer service experience required.
* Medical Terminology, CPT and ICD-10 coding strongly preferred.
* Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
* Experience with multiple computer applications/operating systems, and office machines.
* Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
* Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
* Knowledge of the impact of accurate registration has on patient satisfaction.
* Analytical skills to solve simple to semi complex problems.
* Organization, prioritization and time management skills.
* Concentrate and pay close attention to detail.
* Ability to multi-task.
* Be flexible to facilitate change.
* Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Take calls in a high-volume incoming call center
* Schedule and register patients for outpatient radiology appointments
* Communicates appointment information accurately and efficiently for multiple facilities and ancillary departments across the system.
* Verifies insurance eligibility using online systems.
* Collects and enter payments, follows required balancing procedures.
* Analyzes, interprets and enters physician orders.
* Scans and indexes forms.
* Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
* Accurately completes assigned work queues.
* Identify financial counseling needs.
* Maintains confidentiality in verbal, written and electronic communication.
* Follows established processes, protocols, and workflows.
* Takes initiative to resolve problems and meet patient needs.
For Cancer Center ONLY:
* Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
* Certified Healthcare Access Associate (CHAA) Preferred
* Assist employees and visitors with any concerns they might have.
* assume overall responsibility for the safety and security of designated areas.
* Monitor security cameras *Identify potential security risks and respond accordingly
Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
1207 PatientAccess - Call Center (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
$27k-31k yearly est. Auto-Apply 15d ago
Choose your schedule - Earn At Least $1425 For Your First 121 Trips, Guaranteed.
Uber 4.9
Patient access representative job in Portland, MI
Earn at least $1425 driving with Uber when you complete your first 121 trips in 30 days.
Why Uber?
Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).
What you need to know:
Signup in seconds: Get started today and we'll provide support along the way.
Get paid fast: Cash out up to 5X a day with Uber's Instant Pay.
Guaranteed earnings: Earnings guaranteed for your first 121 trips with Uber.
Flexible schedule: You control when and where you drive.
24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help.
What you need to get started:
21 years old or older
A 4-door vehicle
A valid U.S. driver's license and vehicle insurance
At least one year of driving experience in the U.S. (3 years if you're under 23 years old)
Additional Information:
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday.
Sign up to drive with Uber and earn $1425*-if not more-when you complete 121 trips in your first 30 days. Terms apply.
*This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.
$25k-34k yearly est. 1d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Wyoming, MI?
The average patient access representative in Wyoming, MI earns between $26,000 and $41,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Wyoming, MI
$33,000
What are the biggest employers of Patient Access Representatives in Wyoming, MI?
The biggest employers of Patient Access Representatives in Wyoming, MI are: