How to hire a patient account coordinator

How to hire a patient account coordinator, step by step

Here's a step-by-step patient account coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient account coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient account coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The patient account coordinator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a patient account coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a patient account coordinator that fits the bill.

   This list presents patient account coordinator salaries for various positions.

   Type of Patient Account Coordinator	Description	Hourly rate
   Patient Account Coordinator	Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	$14-19
   Billing Representative	A billing representative assists with the overall operations of the organization's billing department. Billing representatives post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies... Show more	$13-20
   Medical Billing, Receptionist	A medical billing receptionist serves as the main point of contact in a hospital. Their responsibilities revolve around greeting patients and attending to their needs, gathering and maintaining records, and checking-in patients... Show more	$13-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Patient Accounts
   • Credit Balances
   • Appeals
   • Medical Billing
   • Data Entry
   • Epic
   • HIPAA
   • Medical Terminology
   • Medicare
   • Medicaid
   • CPT
   • Customer Service
   • Insurance Benefits

   Check all skills

   Responsibilities:

   • Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
   • Perform appropriate follow-up for missing data elements such as CPT, HCPCS, ICD-9 codes and modifiers.
   • Be able to work with the current CPT, ICD-9 books, CPC certification are required for this position
   • Provide quality customer service, maintain confidentiality, problem solving, and accuracy while complying with all HIPAA regulations.
   • Provide adequate documentation to insurance carriers for appeals and reconsideration of soft and technical denials.
   • See that records are store securely and handle in compliance with HIPAA privacy and security regulations

3. Make a budget

   Including a salary range in your patient account coordinator job description is a great way to entice the best and brightest candidates. A patient account coordinator salary can vary based on several factors:

   • Location. For example, patient account coordinators' average salary in florida is 39% less than in connecticut.
   • Seniority. Entry-level patient account coordinators earn 27% less than senior-level patient account coordinators.
   • Certifications. A patient account coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a patient account coordinator's salary.

   Average patient account coordinator salary

   $35,695yearly

   $17.16 hourly rate

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   Entry-level patient account coordinator salary

   $30,000 yearly salary

   Updated December 20, 2025

4. Writing a patient account coordinator job description

   A job description for a patient account coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a patient account coordinator job description:

   Patient account coordinator job description example

   For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").
   
   Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
   
   This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.
   Essential Functions:
   
   * Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.
   * Collects co-payments and patient financial responsibility at the time of service.
   * Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
   * Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.
   * Verify insurance benefits and obtain prior authorization as necessary.
   * Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.
   * Maintains confidentiality and safeguards the operations of the business.
   * Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
   * Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned.
   
   Education/Licensure/Certification: This position requires a High School Diploma or GED.
   
   Required Knowledge: The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.
   
   Experience Required: This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.
   
   Skill and Ability: The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.
   
   Penobscot County Metro Treatment Center405:00 a.m.-1:30 p.m. Monday - Friday, occasional weekend hours

   Copy this example

   

5. Post your job

   To find patient account coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any patient account coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level patient account coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your patient account coordinator job on Zippia to find and attract quality patient account coordinator candidates.
   • Use niche websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit patient account coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient account coordinator

   Once you've selected the best patient account coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new patient account coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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