Patient account coordinator vs account representative

The differences between patient account coordinators and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a patient account coordinator and an account representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $35,695 average annual salary of a patient account coordinator.

The top three skills for a patient account coordinator include patients, patient accounts and credit balances. The most important skills for an account representative are customer service, patients, and patient accounts.

Patient account coordinator vs account representative overview

	Patient Account Coordinator	Account Representative
Yearly salary	$35,695	$36,977
Hourly rate	$17.16	$17.78
Growth rate	-8%	-8%
Number of jobs	148,258	183,446
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 52%
Average age	46	46
Years of experience	12	12

What does a patient account coordinator do?

A patient account coordinator ensures that the medical records of a patient are consolidated and updated with necessary and accurate information for ease of access by medical staff and other departments within a medical facility. You will capture and record patient information for easy access, handle patient billing and related inquiries, and help patients fill out the required paperwork. Patient account coordinators schedule and follow up patient appointments, set up and manage patient accounts and information therein, and coordinate and follow up on insurance benefits.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Patient account coordinator vs account representative salary

Patient account coordinators and account representatives have different pay scales, as shown below.

	Patient Account Coordinator	Account Representative
Average salary	$35,695	$36,977
Salary range	Between $30,000 And $41,000	Between $26,000 And $51,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	California
Best paying company	-	New Relic
Best paying industry	-	Finance

Differences between patient account coordinator and account representative education

There are a few differences between a patient account coordinator and an account representative in terms of educational background:

	Patient Account Coordinator	Account Representative
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Patient account coordinator vs account representative demographics

Here are the differences between patient account coordinators' and account representatives' demographics:

	Patient Account Coordinator	Account Representative
Average age	46	46
Gender ratio	Male, 12.0% Female, 88.0%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 12.7% Unknown, 4.2% Hispanic or Latino, 19.1% Asian, 4.0% White, 59.5% American Indian and Alaska Native, 0.5%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between patient account coordinator and account representative duties and responsibilities

Patient account coordinator example responsibilities.

Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Perform appropriate follow-up for missing data elements such as CPT, HCPCS, ICD-9 codes and modifiers.
Be able to work with the current CPT, ICD-9 books, CPC certification are required for this position
Provide quality customer service, maintain confidentiality, problem solving, and accuracy while complying with all HIPAA regulations.
Provide adequate documentation to insurance carriers for appeals and reconsideration of soft and technical denials.
See that records are store securely and handle in compliance with HIPAA privacy and security regulations

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Patient account coordinator vs account representative skills

Common patient account coordinator skills

Patients, 20%
Patient Accounts, 10%
Credit Balances, 9%
Appeals, 7%
Medical Billing, 4%
Data Entry, 3%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

Patient Account Coordinator vs. similar jobs

Patient Account Coordinator related careers

Patient Account Coordinator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Patient Account Coordinator
Patient Account Coordinator vs Account Representative

Updated January 8, 2025

Browse office and administrative jobs