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Patient account coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical patient account coordinator skills. We ranked the top skills for patient account coordinators based on the percentage of resumes they appeared on. For example, 19.8% of patient account coordinator resumes contained patients as a skill. Continue reading to find out what skills a patient account coordinator needs to be successful in the workplace.

15 patient account coordinator skills for your resume and career

1. Patients

Here's how patient account coordinators use patients:
  • Interviewed incoming patients, relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
  • Organized and established financial counseling for patients with no insurance coverage, coordinated Social Service efforts and contacts for indigent patients.

2. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how patient account coordinators use patient accounts:
  • Provided training and assistance to the patient account representatives in researching variances in reimbursement received and the system generated contractual posted.
  • Worked closely with other business office employees to manage patient accounts for this busy 4-practitioner clinic and ambulatory surgery center.

3. Credit Balances

Here's how patient account coordinators use credit balances:
  • Applied patient credit balances to any invoices that had patient responsibility.
  • Research credit balances and initiate refunds as required.

4. Appeals

Here's how patient account coordinators use appeals:
  • Read Denial & EOB s. Follow up with insurance representatives regarding denial, incorrect payment, reprocessing of claims & appeals.
  • Skilled in the production of quality business correspondences including; letters, reports, and all forms of appeals.

5. Medical Billing

Here's how patient account coordinators use medical billing:
  • Monitored and collected accounts receivable for medical billing purposes.
  • Advanced knowledge of medical terminology and medical billing.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient account coordinators use data entry:
  • Handled data entry of all patient demographic and insurance information.
  • Performed administrative duties including reception and data entry.

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7. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how patient account coordinators use epic:
  • Facilitated and created Business Requirement Documentation for the migration to EPIC.
  • Review registration-related third party denials and process accordingly using EPIC, Claim Logic, Envision and PaySpan systems.

8. HIPAA

Here's how patient account coordinators use hipaa:
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information and dissemination.
  • Provided quality customer service, maintained confidentiality, problem solving, and accuracy while complying with all HIPAA regulations.

9. Medical Terminology

Here's how patient account coordinators use medical terminology:
  • Maintained patient information/Verification of patient insurance Med fax and IDX usage/Minor CPT-coding and medical terminology
  • Understand, interpret and apply medical terminology in conjunction with the ICD-9 and CPT coding manuals.

10. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how patient account coordinators use medicare:
  • Performed accounts receivable responsibilities involving primary billing and secondary billing of commercial payers and Medicare.
  • Review and research Medicare local coverage determinations providing knowledge to reduce held sales

11. Medicaid

Here's how patient account coordinators use medicaid:
  • Corrected all registration problems and updated management on any changes from Maryland Medicaid.
  • Assisted Patient Account Representative by billing Medicaid after patient was approved.

12. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how patient account coordinators use cpt:
  • Be able to work with the current CPT, ICD-9 books, CPC certification was required for this position
  • Performed appropriate follow-up for missing data elements such as CPT, HCPCS, ICD-9 codes and modifiers.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient account coordinators use customer service:
  • Coordinated duties of patient account representatives to ensure quality customer service.
  • Increased customer satisfaction and confidence by providing quality Customer Service.

14. Insurance Benefits

Here's how patient account coordinators use insurance benefits:
  • Notified patient of self pay rates, complete insurance benefits for service, or attorney lien.
  • Verified insurance benefits and determined precertification status.

15. Insurance Verification

Here's how patient account coordinators use insurance verification:
  • Specialized in insurance verification and benefits coordination for referrals received for pediatric heart transplants and pediatric bone marrow transplants.
  • Assisted with patient registration, insurance verification and appointment scheduling.
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List of patient account coordinator skills to add to your resume

Patient account coordinator skills

The most important skills for a patient account coordinator resume and required skills for a patient account coordinator to have include:

  • Patients
  • Patient Accounts
  • Credit Balances
  • Appeals
  • Medical Billing
  • Data Entry
  • Epic
  • HIPAA
  • Medical Terminology
  • Medicare
  • Medicaid
  • CPT
  • Customer Service
  • Insurance Benefits
  • Insurance Verification
  • Insurance Claims
  • Compassion
  • Patient Billing
  • Insurance Coverage
  • Computer System
  • Patient Appointments
  • Insurance Carriers
  • Patient Calls
  • Patient Insurance
  • ICD-9
  • Unpaid Claims
  • Accounts Receivables
  • Patient Payments
  • Billing Issues
  • Billing System
  • HCPCS
  • Patient Demographics
  • EOB
  • Medical Claims
  • Insurance Eligibility
  • Durable Medical Equipment
  • Payment Arrangements
  • Bank Deposits
  • HMO
  • Insurance Payments
  • Delinquent Accounts
  • Private Insurance
  • Hippa
  • Insurance Authorizations
  • AS400
  • Insurance Billing
  • Charge Entry
  • Electronic Claims
  • Patient Balances
  • Meditech

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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