How to hire a patient account manager

How to hire a patient account manager, step by step

Here's a step-by-step patient account manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient account manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient account manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a patient account manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect patient account manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of patient account managers and their corresponding salaries.

   Type of Patient Account Manager	Description	Hourly rate
   Patient Account Manager	Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They might manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians... Show more	$20-56
   Service Director	A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity... Show more	$33-90
   Nursing Director	A nursing director's role is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as coordinating with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Patient Accounts
   • Revenue Cycle
   • Patient Care
   • Patient Registration
   • Meditech
   • Insurance Verification
   • HIPAA
   • Medicaid
   • Cycle Management
   • Financial Counselors
   • Patient Satisfaction
   • Compassion

   Check all skills

   Responsibilities:

   • Manage CLIA certify laboratory ensuring quality and proficiency standards of several non-waive proficiency tests.
   • Manage the credentialing of all new providers by ensuring that their Medicare and Medicaid applications are complete accurately and timely.
   • Manage all medical billing relate operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections.
   • Manage major transformation by creating/designing and implementing new EHR operating system providing communications, training and technical support throughout the process.
   • Enter demographics and work on EOB's.
   • Move the general surgery clinic from one location to another on campus.

3. Make a budget

   Including a salary range in your patient account manager job description is a great way to entice the best and brightest candidates. A patient account manager salary can vary based on several factors:

   • Location. For example, patient account managers' average salary in mississippi is 44% less than in new jersey.
   • Seniority. Entry-level patient account managers earn 64% less than senior-level patient account managers.
   • Certifications. A patient account manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a patient account manager's salary.

   Average patient account manager salary

   $70,777yearly

   $34.03 hourly rate

   ---

   Entry-level patient account manager salary

   $42,000 yearly salary

   Updated January 14, 2026

4. Writing a patient account manager job description

   A patient account manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a patient account manager job description:

   Patient account manager job description example

   The Patient Access Manager is responsible for the daily operations of the Hospital's Patient Registration areas, including both Inpatients and Outpatients, Patient Financial Counseling, Central Scheduling, and PBX. Provides leadership and insight development of technology and initiatives that improve the effectiveness and enhances the patient experience by meeting the services needs of all departments, patients, providers, and customers. The manager will develop policies, procedures, and processes in coordination with Patient Financial Services to maximize revenue cycle efficiencies and effectiveness. The manager works closely with ancillary and financial departments to ensure the highest quality of services are provided to all customers and providers throughout the organization. Also, participates as a member of the SVH Leadership team and is responsible for departmental communication on assigned committees. Completes special projects and/or assignments as requested.
   
   Provides consistent leadership, management consultation and oversight for the Patient Access departments. Ensures departments are staffed appropriately. Provides direction, coaching and support to direct reports regarding professional standards, work quality, performance and accountability; collaborates on resolving problems and/or performance gaps; develops annual staff engagement improvement plans; and engages in regular communications (department meetings, one-on-ones, performance feedback, etc.).
   
   Monitors staff productivity to ensure compliance with patient scheduling, registration, and insurance authorizations. Follows up with staff individually as appropriate.
   
   Monitors Point of Service collection activity to ensure meeting percentage of monthly point of service collections goal as set by Patient Financial Services.
   
   Actively participates in Patient Experience initiatives including timely follow up with all patient and physician office complaints to ensure quick resolution; Timely follow up with Rate My Hospital surveys for all responses <3 pertaining to Patient Access.
   
   Assures hospital operator pages authorized personnel, authorized announcements and properly pages emergency codes. Monitors hospital operators answer, screen and direct all incoming calls promptly to appropriate areas.
   
   Keeps up to date on changes imposed by Medicare, Medi-Cal, Commercial Insurance as well as Federal and State laws impacting health care.
   
   Utilizes all hospital systems accurately including Paragon Registration, Patient Management, Eligibility systems, and Statistical Reports. Ensures staff are properly trained in these systems and audits for accuracy and completeness to ensure timely reimbursement of claims.
   
   Management Patient Access budget, explains variances to CEO and direct supervisor. Makes adjustments whenever necessary.
   
   Develops and maintains an annual QAPI plan for the Patient Access departments that demonstrates quality performance and identifies areas for performance improvement with measurable results. Develops, implements, and evaluates policies and procedures assuring quality, safety, and compliance.
   Participates in Leadership and other assigned committees.
   
   Education: Bachelor's Degree in Business Administration or Health Care Management, or related field, or an equivalent combination of education, training and experience.
   
   Experience: Minimum of 3 years Admitting or Patient Access and/or Scheduling experience required as well as a minimum of 3 years supervisory experience in a related field.
   
   License or Certification: None
   
   Required Skills or Knowledge: Position requires excellent written and verbal communication skills, strong organizational, problem-solving, and analytical skills, strong management and interpersonal skills, ability to manage priorities and workflow, flexibility and a willingness to work with constantly changing priorities with enthusiasm, ability to deal effectively with a diversity of individuals at all organizational levels, and good judgment with the ability to make timely and sound decisions. Demonstrates exceptional customer service skills and professionalism. Must have knowledge of registration process of all inpatient and outpatient services. Must have knowledge of insurance products such as Commercial PPO, HMO, Medicare, Medi-Cal, supplemental, workers' compensation, International and Covered CA, and be familiar with authorization processes. Must have knowledge of registration procedures that affect the functions of patient care.
   
   ID: 2022-1687
   
   Street: 347 Andrieux Street

   Copy this example

   

5. Post your job

   To find patient account managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any patient account managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level patient account managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your patient account manager job on Zippia to find and recruit patient account manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit patient account managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient account manager

   Once you've found the patient account manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new patient account manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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