Patient account manager job description

The Patient Access Manager is responsible for the daily operations of the Hospital's Patient Registration areas, including both Inpatients and Outpatients, Patient Financial Counseling, Central Scheduling, and PBX. Provides leadership and insight development of technology and initiatives that improve the effectiveness and enhances the patient experience by meeting the services needs of all departments, patients, providers, and customers. The manager will develop policies, procedures, and processes in coordination with Patient Financial Services to maximize revenue cycle efficiencies and effectiveness. The manager works closely with ancillary and financial departments to ensure the highest quality of services are provided to all customers and providers throughout the organization. Also, participates as a member of the SVH Leadership team and is responsible for departmental communication on assigned committees. Completes special projects and/or assignments as requested.

Provides consistent leadership, management consultation and oversight for the Patient Access departments. Ensures departments are staffed appropriately. Provides direction, coaching and support to direct reports regarding professional standards, work quality, performance and accountability; collaborates on resolving problems and/or performance gaps; develops annual staff engagement improvement plans; and engages in regular communications (department meetings, one-on-ones, performance feedback, etc.).

Monitors staff productivity to ensure compliance with patient scheduling, registration, and insurance authorizations. Follows up with staff individually as appropriate.

Monitors Point of Service collection activity to ensure meeting percentage of monthly point of service collections goal as set by Patient Financial Services.

Actively participates in Patient Experience initiatives including timely follow up with all patient and physician office complaints to ensure quick resolution; Timely follow up with Rate My Hospital surveys for all responses <3 pertaining to Patient Access.

Assures hospital operator pages authorized personnel, authorized announcements and properly pages emergency codes. Monitors hospital operators answer, screen and direct all incoming calls promptly to appropriate areas.

Keeps up to date on changes imposed by Medicare, Medi-Cal, Commercial Insurance as well as Federal and State laws impacting health care.

Utilizes all hospital systems accurately including Paragon Registration, Patient Management, Eligibility systems, and Statistical Reports. Ensures staff are properly trained in these systems and audits for accuracy and completeness to ensure timely reimbursement of claims.

Management Patient Access budget, explains variances to CEO and direct supervisor. Makes adjustments whenever necessary.

Develops and maintains an annual QAPI plan for the Patient Access departments that demonstrates quality performance and identifies areas for performance improvement with measurable results. Develops, implements, and evaluates policies and procedures assuring quality, safety, and compliance.
Participates in Leadership and other assigned committees.

Education: Bachelor's Degree in Business Administration or Health Care Management, or related field, or an equivalent combination of education, training and experience.

Experience: Minimum of 3 years Admitting or Patient Access and/or Scheduling experience required as well as a minimum of 3 years supervisory experience in a related field.

License or Certification: None

Required Skills or Knowledge: Position requires excellent written and verbal communication skills, strong organizational, problem-solving, and analytical skills, strong management and interpersonal skills, ability to manage priorities and workflow, flexibility and a willingness to work with constantly changing priorities with enthusiasm, ability to deal effectively with a diversity of individuals at all organizational levels, and good judgment with the ability to make timely and sound decisions. Demonstrates exceptional customer service skills and professionalism. Must have knowledge of registration process of all inpatient and outpatient services. Must have knowledge of insurance products such as Commercial PPO, HMO, Medicare, Medi-Cal, supplemental, workers' compensation, International and Covered CA, and be familiar with authorization processes. Must have knowledge of registration procedures that affect the functions of patient care.

ID: 2022-1687

Street: 347 Andrieux Street

• High school diploma required
• Three to five (3-5) years prior supervisory/management experience in a patient accounts department
• Management skills of planning, organizing, managing, controlling, and staffing; ability to adjust readily to change
• The ability to get things performed through, with, and by people; dependable, reliable and able to maintain good interpersonal relationships
• Strong communication skills required; ability to impart knowledge of procedures and techniques; ability to educate and train new and existing personnel
• Experience in dealing with employees covered by bargaining unit contracts preferred
• CRT and/or PC experience required

Preferred Qualifications:

• Associate or bachelor's degree preferred; or an experiential equivalency
• Project Management and Excell skills are strongly preferred

Job Details:

• Job type: Full-Time (1.0FTE)
• Shift: Days - 8am-4:30pm M-F No weekends
• Department/Unit: Patient Inquiry, Patient Accounts
• Location: Burr Ridge
• CBA Code: Non-Union

Must comply with UCMC's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

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Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs

The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Not ready to apply? Connect with us for general consideration.

Manager of Patient Access

Washington Regional

Washington Regional Medical Center is our region's only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work … and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.

Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.

Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.

Values: To treat others - patients and their families, visitors, physicians, and each other - as we would want to be treated.

Position Summary

The role of the Manager of Patient Access reports to the Director of Patient Access. This position is responsible for managing the overall operations of Nursing Support Services, including House Supervisors, Bed control, Transport, and Patient Safety Sitters. This position is also responsible for managing patient throughput including optimization of the Teletracking system. This position will spend up to 75% of the time standing, walking, lifting, pulling, pushing.

Responsibilities

* Responsible for assisting the director with hiring, orienting, evaluating, and supervising the staff.
* Responsible for all departmental functions in support of the hospital mission, vision and facility goals.
* Meets with staff, and administrative team on a regular basis to solve problems, improve quality and efficiency of patient care
* Evaluates personnel, maintaining financial compliance, record keeping and reporting and assists in achieving quality patient care, national patient safety goals and regulatory requirements.
* Establishes effective working relationships with all constituencies including patients, patient families, physicians, employees, volunteers, community partners and vendors
* Strives to improve and facilitate patient care and satisfaction supported with evidenced based practices.
* Identifies the cost-effective systems needed to support the business of the department, taking into account business trends, resource availability and changes in customers.
* Establishes and maintains department policies and procedures.
* Act as an advocate in representation of Washington Regional leadership
* Serves as a resource in clinical situations
* Expected to resolve problems that arise in the normal course of the work
* Evaluates, plans, and implements processes related to improved patient throughput
* Evaluates, plans, and implements process improvement activities aimed at meeting yearly departmental and organizational goals
* Receives formal and informal grievances and conducts preliminary discussions for settlement when necessary
* Issues disciplinary action for employees as necessary
* Performs full performance level professional nursing work and enhances professional growth and development through participation in educational programs, reviewing current literature, in-service meetings, workshops, and research
* Ensures that services provided meet accrediting standards for the Joint Commission and other accrediting programs

Qualifications

Education: BSN required, MSN preferred

Licensure and Certifications: Unencumbered AR nursing license or ability to obtain, ACLS, BLS

Experience: 2 years of acute care experience required, previous leadership experience preferred