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Patient account manager skills for your resume and career

Updated January 8, 2025
3 min read
Patient account manager example skills
Below we've compiled a list of the most critical patient account manager skills. We ranked the top skills for patient account managers based on the percentage of resumes they appeared on. For example, 21.9% of patient account manager resumes contained patients as a skill. Continue reading to find out what skills a patient account manager needs to be successful in the workplace.

15 patient account manager skills for your resume and career

1. Patients

Here's how patient account managers use patients:
  • Directed patient access personnel in maintaining confidential information necessary to protect the medical center, patients, and physicians.
  • Implemented patient education program providing counselor to advise patients regarding specific financial obligations and requirements in advance of procedures.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient account managers use customer service:
  • Served as a liaison between internal departments to enhance communication and improve the company's operational and customer service performance.
  • Developed new and modified administrative program work methods for delivering superior customer service and patient care.

3. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how patient account managers use patient accounts:
  • Maintained liaison with payers and patients to coordinate efforts in resolving problems concerning collection of patient accounts receivable
  • Coordinate Patient Accounts Representatives team in the billing department to run efficiently and effectively.

4. Revenue Cycle

Revenue cycle stands for a method to define and maintain the processes utilized for completing an accounting process to record the revenue generated from products/services provided by the company.

Here's how patient account managers use revenue cycle:
  • Managed revenue cycle activities at the local facility level to assure revenue days were at a minimum expectancy for positive revenue integrity
  • Coordinated the admitting, patient registration, and insurance verification functions resulting in improved customer satisfaction and improved revenue cycle.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient account managers use patient care:
  • Directed a timely insurance verification and authorization process to expedite patient care services and ensure optimal reimbursement rates.
  • Ensured compliance, maintained production goals, provided quality patient care, managed time & attendance and other manager related duties.

6. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how patient account managers use patient registration:
  • Implemented Admission Coordinator process to ensure inpatient registration and insurance coverage verification was completed at the patient's bedside.
  • Directed patient registration activities for two hospitals including admitting, outpatient diagnostic, outpatient surgery and emergency department.

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7. Meditech

Here's how patient account managers use meditech:
  • Coached staff through a major system conversion to MEDITECH Client Server 6.0 including the testing and verification of information integrity phases.
  • Developed and streamlined insurance verification interface with Meditech.

8. Insurance Verification

Here's how patient account managers use insurance verification:
  • Improved upfront process of insurance verification by recommending and implementing a web-based insurance verification application.
  • Implemented real time insurance verification process by optimizing our technology using real time eligibility application.

9. HIPAA

Here's how patient account managers use hipaa:
  • Maintain work operations by following established policies and procedures, reporting compliance issues and maintaining patient confidentiality by maintaining HIPAA standards.
  • Collaborated with the Corporate Privacy Officer to develop policy and procedure regarding HIPAA.

10. Medicaid

Here's how patient account managers use medicaid:
  • Manage the credentialing of all new providers by ensuring that their Medicare and Medicaid applications are completed accurately and timely.
  • Managed all medical billing related operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections.

11. Cycle Management

Here's how patient account managers use cycle management:
  • Implemented strategies for revenue cycle management and reconciliation process improvement.
  • Converted the practice pharmacy purchasing to a top technological company to improve cost savings and to utilize revenue cycle management programs.

12. Financial Counselors

Here's how patient account managers use financial counselors:
  • Participated in the development and management of Financial Counselors.
  • Educated facility staff financial counselors on continual basis.

13. Patient Satisfaction

Here's how patient account managers use patient satisfaction:
  • Incorporated value added enhancements through quality management with an emphasis on patient satisfaction and increased revenue.
  • Monitored all patient satisfaction initiatives and communicated subsequent patient satisfaction survey results to respective parties.

14. Compassion

Here's how patient account managers use compassion:
  • Established an outstanding reputation in the community for the facility by providing an atmosphere of caring and compassion for patients.
  • Coached and prepared Patients for long and short term health goals all while maintaining their dignity with empathy and compassion.

15. Customer Satisfaction

Here's how patient account managers use customer satisfaction:
  • Received multiple customer satisfactions awards based on surveys conducted after the emergency room experience.
  • Directed billing team to process claims efficiently for customer satisfaction.
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List of patient account manager skills to add to your resume

Patient account manager skills

The most important skills for a patient account manager resume and required skills for a patient account manager to have include:

  • Patients
  • Customer Service
  • Patient Accounts
  • Revenue Cycle
  • Patient Care
  • Patient Registration
  • Meditech
  • Insurance Verification
  • HIPAA
  • Medicaid
  • Cycle Management
  • Financial Counselors
  • Patient Satisfaction
  • Compassion
  • Customer Satisfaction
  • QA
  • Process Improvement
  • Patient Complaints
  • CPT
  • Departmental Policies
  • Insurance Coverage
  • Medical Billing
  • Direct Reports
  • Corrective Action
  • Surgery
  • Patient Flow
  • POS
  • Front Desk
  • Accounts Receivables
  • Medical Claims
  • Appeals
  • Hippa
  • Service Collections
  • Registration Process
  • FTE
  • EMR
  • ICD-9
  • Insurance Claims
  • Insurance Carriers
  • Financial Reports
  • Invision
  • Patient Scheduling
  • Disciplinary Actions
  • JCAHO
  • Collection Agencies
  • HMO
  • Performance Evaluations
  • Patient Payments
  • Insurance Benefits

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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