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Become A Patient Advocate

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Working As A Patient Advocate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Advocate Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Conducts interviews with patients and/or family members.
* Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, self-pay compact rates) or link to government programs and financial assistance.
* Records and maintains complete documentation of activities performed on account while in-house.
* Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.
* Other duties as assigned.
* KNOWLEDGE

What Does A Patient Advocate Do At Sodexo Inc.

* Handles customer service inquiries and problems via the telephone, recording recurring problem areas.
* Provides immediate assistance to customers as requested.
* Maintains a method to document, track and research customer input.
* Shares recurrent problems identified by customer input.
* Reviews statistics and trends with appropriate personnel.
* Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
* May respond to e-mail inquiries.
* May send written communications in response to customer comment forms.
* Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
* Reports all accidents and injuries in a timely manner.
* Complies with all company safety and risk management policies and procedures.
* Participates in regular safety meetings, safety training and hazard assessments.
* Attends training programs (classroom and virtual) as designated.
* May perform other duties and responsibilities as assigned

What Does A Patient Advocate Do At CCS Medical

* Obtains and process authorizations for reorders
* Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
* Ensures patients have all required medical documentation to permit billing of services as assigned
* Maximizes patient base through retention efforts and cross-selling via phone
* Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
* Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
* Maintains a high degree of confidentiality at all times due to access to sensitive information
* Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
* Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
* Abides by all regulations, policies, procedures and standards
* Performance Responsibilities:
* Exercises appropriate cost control measures
* Maintains positive internal and external customer service relationships
* Maintains open lines of communication
* Plans and organizes work effectively and ensures its completion
* Meets all productivity requirements
* Demonstrates team behavior and promotes a team-oriented environment
* Actively participates in Continuous Quality Improvement
* Represents the organization professionally at all times

What Does A Patient Advocate Do At Sovereign Health

* Maintains a small caseload of patients (10
* on average).
* Proactively identifies and resolves patient concerns to decrease crisis escalation.
* Communicates and triages with clinical concierge to ensure patients’ needs are met.
* Works closely with each patient’s clinical concierge, primary clinical team, program directors, operations management, Next Step, Special programs/E-therapy and medical department to ensure success through the continuum of care.
* Tracks deficiencies/impediments in completing resolution.
* Minimizes risk and crisis escalation through individualized, daily support and attention.
* Refers imminent AMA threats to the clinical team.
* Maintains awareness of patients’ cases and unique needs.
* Advocates for patients’ medical, clinical and operational/logistical needs during treatment.
* Facilitates daily/afternoon huddles and weekly community groups, as required.
* Facilitates structured activities for patients, as required.
* Carries out house check-ins to ensure patients have their community needs met.
* Contacts patients who AMA, within 24 hours of AMA and facilitates re-admission.
* Provides AMA surveys for patients who AMA.
* Completes EOSRs.
* Other duties as assigned

What Does A Patient Advocate Do At Air Methods

* Perform outgoing call campaigns intended to engage patients during insurance billing lifecycle.
* Review account and thoroughly document patient interactions.
* Assist patients with appeal or reprocess of underpaid claims thoroughly, accurately, & promptly.
* Manage all incoming calls from patients, insurers, and other interested parties, transferring calls to other departments.
* Review account and thoroughly document patient interactions.
* Manage caseload of individual patient accounts where high-risk/sensitive
* Responsible for knowing payor billing and collection guidelines, fee schedules, etc.
* Resolve patient complaints where possible, escalate to team lead where unable to resolve
* Provide information to patients about payment options and/or process payments or payment plans in the event there is a remaining patient balance.
* Transfer to Self
* Pay department in the event there is a final patient balance and is a true collection effort.
* Other duties as assigned

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How To Become A Patient Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Advocate jobs

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Real Patient Advocate Salaries

Job Title Company Location Start Date Salary
Counseling and Patient Advocate Specialist Newark Extended Care Facility Newark, NJ Dec 01, 2011 $55,000
Patient Advocate Mintex N Tech Inc. South Plainfield, NJ Sep 01, 2014 $38,000
Patient Advocate Mintex N. Tech, Inc. South Plainfield, NJ Jul 28, 2015 $32,640
Patient Advocate Neighborhood Healthsource Minneapolis, MN Apr 09, 2012 $31,138 -
$44,871
Patient Advocate Northland Family Planning Southfield, MI Jan 09, 2016 $28,175 -
$33,392

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Top Skills for A Patient Advocate

FinancialAssistanceCustomerServiceMedicaidPatientAdvocacyHealthCareProvidersEmergencyRoomPatientCareMedicalRecordsMedicalHistoryDisabilityInsuranceCompaniesDataEntryPatientInformationCharityPatientSatisfactionPhoneCallsAppointmentSchedulingInsuranceInformationHipaaAssistancePrograms

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Top Patient Advocate Skills

  1. Financial Assistance
  2. Customer Service
  3. Medicaid
You can check out examples of real life uses of top skills on resumes here:
  • Enrolled and handled reimbursement for patients through many financial assistance foundations.
  • Provided customer service for patient inquiring about their accounts.
  • Managed all finances and assets, and funeral preparations as per Medicaid guidelines.
  • Participated in the Patient Advocacy Program resulting in increase in overall inpatient satisfaction.
  • Coordinated prescription drug care between participating health care providers and patients unable to afford their medication.

Top Patient Advocate Employers

Patient Advocate Videos

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