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Become A Patient Advocate

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Working As A Patient Advocate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $40,184

    Average Salary

What Does A Patient Advocate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Advocate?

Patient Advocate Jobs

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Patient Advocate Career Paths

Patient Advocate
Registered Nurse Case Manager Branch Manager Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Licensed Practical Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Therapist Clinical Supervisor Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Benefit Specialist Patient Service Representative Insurance Coordinator
Dental Office Manager
5 Yearsyrs
Registered Nurse Case Manager Clinical Supervisor Assistant Director
Director Of Admissions
7 Yearsyrs
Finance Counselor Case Manager
Director Of Case Management
11 Yearsyrs
Counselor Home Health Aid Staff Nurse
Director Of Health Services
10 Yearsyrs
Licensed Practical Nurse Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Home Health Aid Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Benefits Advisor Patient Service Representative Medical Biller Coder
Medical Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Registered Nurse Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Counselor Assistant Director Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Patient Registrar Patient Access Representative Supervisor, Patient Access
Patient Account Manager
7 Yearsyrs
Finance Counselor Specialist Case Manager
Patient Care Manager
6 Yearsyrs
Therapist Clinical Coordinator Nurse Manager
Patient Relations Director
10 Yearsyrs
Benefit Specialist Service Coordinator Service Supervisor
Patient Services Manager
8 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Practice Manager
9 Yearsyrs
Patient Registrar Account Representative Billing Manager
Revenue Manager
8 Yearsyrs
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Do you work as a Patient Advocate?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.5 years
Patient Liaison 2.3 years
Patient Advocate 2.0 years
Top Employers Before
Cashier 6.5%
Internship 5.7%
Volunteer 5.0%
Teller 4.0%
Manager 2.5%
Top Employers After
Internship 6.1%
Volunteer 4.9%
Counselor 3.2%
Nurse 2.9%

Do you work as a Patient Advocate?

Patient Advocate Demographics

Gender

Female

81.8%

Male

16.5%

Unknown

1.7%
Ethnicity

White

60.3%

Hispanic or Latino

18.3%

Black or African American

10.9%

Asian

7.1%

Unknown

3.5%
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Languages Spoken

Spanish

61.9%

French

8.9%

Italian

4.2%

German

3.8%

Mandarin

3.0%

Chinese

3.0%

Cantonese

3.0%

Hindi

2.1%

Russian

1.7%

Portuguese

1.7%

Vietnamese

1.3%

Japanese

1.3%

Arabic

1.3%

Swahili

0.4%

Swedish

0.4%

Dutch

0.4%

Korean

0.4%

Hebrew

0.4%

Bulgarian

0.4%

Hungarian

0.4%
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Patient Advocate Education

Schools

University of Phoenix

20.1%

Liberty University

8.0%

Capella University

6.2%

Kaplan University

5.9%

Wayne State University

5.2%

University of California - Davis

5.2%

Grand Canyon University

4.8%

Ashford University

4.5%

Webster University

4.2%

University of Utah

3.8%

Walden University

3.8%

American InterContinental University

3.8%

Strayer University

3.1%

Michigan State University

3.1%

Ohio State University

3.1%

Texas A&M University

3.1%

Oakland University

3.1%

Western Michigan University

3.1%

Indiana Wesleyan University

3.1%

University of Central Oklahoma

2.8%
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Majors

Business

19.9%

Nursing

14.6%

Health Care Administration

10.3%

Psychology

8.1%

Social Work

5.2%

Medical Assisting Services

4.2%

Criminal Justice

4.1%

Human Services

3.7%

Management

3.7%

Sociology

3.5%

General Studies

2.9%

Public Health

2.8%

Communication

2.8%

Accounting

2.5%

Human Resources Management

2.2%

Biology

2.1%

Medical Technician

2.0%

Education

2.0%

School Counseling

1.9%

Liberal Arts

1.7%
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Degrees

Bachelors

35.8%

Other

24.0%

Masters

18.6%

Associate

12.0%

Certificate

5.4%

Diploma

2.1%

Doctorate

1.6%

License

0.6%
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Job type you want
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Part Time
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Real Patient Advocate Salaries

Job Title Company Location Start Date Salary
Counseling and Patient Advocate Specialist Newark Extended Care Facility Newark, NJ Dec 01, 2011 $55,000
Patient Advocate Mintex N Tech Inc. South Plainfield, NJ Sep 01, 2014 $38,000
Patient Advocate Mintex N. Tech, Inc. South Plainfield, NJ Jul 28, 2015 $32,640
Patient Advocate Neighborhood Healthsource Minneapolis, MN Apr 09, 2012 $31,138 -
$44,871
Patient Advocate Northland Family Planning Southfield, MI Jan 09, 2016 $28,175 -
$33,392

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Top Skills for A Patient Advocate

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  1. Insurance Companies
  2. Financial Assistance
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Research patient account information prior to contacting insurance companies and discussing medical claim.
  • Key responsibilities included assisting patients with obtaining state assistance or other third-party financial assistance, including obtaining and completing necessary documents.
  • Formulated strategic plans to improve the overall patient satisfaction during out -patient clinical care visits and telephone customer service interactions.
  • Aided and assisted applicants in the completion of applications to acquire relevant information needed to determine Medicaid eligibility.
  • Maintain confidentiality of patient information as assisted in advocacy.- Ensure completion of applications as per state and federal regulations.

How Would You Rate Working As a Patient Advocate?

Are you working as a Patient Advocate? Help us rate Patient Advocate as a Career.

Top Patient Advocate Employers

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Jobs From Top Patient Advocate Employers

Patient Advocate Videos

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