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Become A Patient Advocate

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Working As A Patient Advocate

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $37,000

    Average Salary

What Does A Patient Advocate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Advocate?

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Patient Advocate Jobs

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Patient Advocate Career Paths

Patient Advocate
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Staff Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Registered Nurse Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Registered Nurse Registered Nurse Supervisor Case Manager
Director Of Social Services
6 Yearsyrs
Licensed Practical Nurse Utilization Review Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Licensed Practical Nurse Team Leader Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Licensed Practical Nurse Clinic Registered Nurse Registered Nurse Case Manager
Clinical Manager
8 Yearsyrs
Coordinator Consultant Case Manager
Medical Case Manager
8 Yearsyrs
Coordinator Therapist Clinical Supervisor
Clinical Director
9 Yearsyrs
Coordinator Accounts Receivable Specialist Accounts Receivable Supervisor
Accounts Receivable Manager
6 Yearsyrs
Billing Specialist Administrator Registered Nurse Case Manager
Clinical Services Director
11 Yearsyrs
Billing Specialist Administrator Nurse Manager
Managed Care Director
9 Yearsyrs
Billing Specialist Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Staff Nurse Senior Technician Specialist Program Director
Director Of Admissions
7 Yearsyrs
Staff Nurse Senior Technician Specialist Director Of Social Services
Director Of Admissions And Marketing
7 Yearsyrs
Specialist Customer Service Supervisor Service Supervisor
Patient Services Manager
7 Yearsyrs
Patient Service Representative Patient Care Coordinator Nurse Manager
Patient Relations Director
10 Yearsyrs
Patient Service Representative Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
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Do you work as a Patient Advocate?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Patient Liaison 2.4 years
Patient Advocate 2.0 years
Top Careers Before Patient Advocate
Cashier 8.9%
Internship 6.0%
Volunteer 4.2%
Manager 2.7%
Server 2.4%
Supervisor 2.1%
Top Careers After Patient Advocate
Internship 5.8%
Cashier 5.1%
Volunteer 4.8%
Server 3.0%

Do you work as a Patient Advocate?

Average Yearly Salary
$37,000
View Detailed Salary Report
$24,000
Min 10%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$55,000
Max 90%
Best Paying Company
Sonora Quest Laboratories
Highest Paying City
Bellingham, WA
Highest Paying State
Alaska
Avg Experience Level
2.3 years
How much does a Patient Advocate make at top companies?
The national average salary for a Patient Advocate in the United States is $37,321 per year or $18 per hour. Those in the bottom 10 percent make under $24,000 a year, and the top 10 percent make over $55,000.

Real Patient Advocate Salaries

Job Title Company Location Start Date Salary
Counseling and Patient Advocate Specialist Newark Extended Care Facility Newark, NJ Dec 01, 2011 $55,000
Patient Advocate Mintex N Tech Inc. South Plainfield, NJ Sep 01, 2014 $38,000
Patient Advocate Mintex N. Tech, Inc. South Plainfield, NJ Jul 28, 2015 $32,640
Patient Advocate Neighborhood Healthsource Minneapolis, MN Apr 09, 2012 $31,138 -
$44,871
Patient Advocate Northland Family Planning Southfield, MI Jan 09, 2016 $28,175 -
$33,392

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How Would You Rate The Salary Of a Patient Advocate?

Have you worked as a Patient Advocate? Help other job seekers by rating your experience as a Patient Advocate.

Top Skills for A Patient Advocate

  1. Patient Care
  2. Insurance Companies
  3. Financial Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Support practitioners in patient care and pharmaceutical research compliance.
  • Verify insurance and obtain prior authorizations from insurance companies prior to patient appointments.
  • Performed routine financial counseling including screenings for government programs and financial assistance.
  • Possessed outstanding customer service, warm outgoing personality with excellent telephone etiquette
  • Implemented electronic authorization system for Medicaid.

Rank:

Average Salary:

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Top 10 Best States for Patient Advocates

  1. Massachusetts
  2. Connecticut
  3. Minnesota
  4. Wisconsin
  5. North Dakota
  6. Washington
  7. Rhode Island
  8. Alaska
  9. New Hampshire
  10. Pennsylvania
  • (487 jobs)
  • (182 jobs)
  • (273 jobs)
  • (233 jobs)
  • (42 jobs)
  • (289 jobs)
  • (29 jobs)
  • (20 jobs)
  • (65 jobs)
  • (455 jobs)

Patient Advocate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 7,359 Patient Advocate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Patient Advocate Resume

View Resume Examples

Patient Advocate Demographics

Gender

Female

72.0%

Male

15.5%

Unknown

12.5%
Ethnicity

White

59.2%

Hispanic or Latino

20.3%

Black or African American

10.7%

Asian

6.5%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

66.1%

French

8.3%

Mandarin

2.8%

Chinese

2.8%

Cantonese

2.8%

Italian

2.6%

German

2.6%

Vietnamese

2.1%

Russian

1.8%

Portuguese

1.3%

Japanese

1.3%

Arabic

1.3%

Hindi

1.0%

Hebrew

0.8%

Tagalog

0.8%

Korean

0.5%

Swahili

0.3%

Swedish

0.3%

Dutch

0.3%

Bulgarian

0.3%
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Patient Advocate Education

Schools

University of Phoenix

25.0%

University of California - Davis

6.9%

Kaplan University

5.8%

Liberty University

5.3%

Wayne State University

4.8%

Ashford University

4.6%

Capella University

4.6%

Grand Canyon University

4.3%

Ohio State University

4.1%

Walden University

4.0%

Strayer University

3.3%

Texas A&M University

3.3%

Arizona State University

3.1%

Webster University

3.1%

American InterContinental University

3.1%

Houston Community College

3.0%

University of Utah

3.0%

University of Central Florida

3.0%

Oakland University

3.0%

Ivy Tech Community College of Indiana

2.8%
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Majors

Business

19.0%

Nursing

14.6%

Health Care Administration

11.4%

Psychology

8.4%

Medical Assisting Services

5.8%

Social Work

5.4%

Human Services

3.4%

Criminal Justice

3.4%

Management

3.2%

General Studies

2.9%

Public Health

2.9%

Communication

2.8%

Sociology

2.7%

Biology

2.5%

Accounting

2.1%

Education

2.0%

Liberal Arts

2.0%

Human Resources Management

2.0%

Medical Technician

1.8%

School Counseling

1.6%
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Degrees

Bachelors

35.9%

Other

23.0%

Masters

17.1%

Associate

13.1%

Certificate

5.8%

Diploma

2.9%

Doctorate

1.4%

License

0.7%
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How Would You Rate Working As a Patient Advocate?

Are you working as a Patient Advocate? Help us rate Patient Advocate as a Career.

Top Patient Advocate Employers

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