Patient advocate job description

Patient Financial Advocate - (22004923) Description FULL Time, Entry Level - GREAT way to get hands on experience!
Plenty of opportunities for growth within!

Location: ONSITE at a Medical Facility in Louisville, KY
Hours: Monday to Friday 10am to 6:30pm at Norton Downtown Hospital. Pay range $17.00 to $18.00 an hour.
Essential Duties and Responsibilities:

Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract

Educational/Vocational/Previous Experience Recommendations:

High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.

Primary Location: United States-Kentucky-LouisvilleWork Locations: Louisville-Onsite Job: AssociateOrganization: Healthcare Provider - Onshore OperationsJob Posting: Oct 6, 2022, 10:27:54 PM

Responsibilities

This is an onsite position. The Patient Advocate supports and assists patients and families across the UCLA Health System. He/she listens with empathy and caring, then researches, problems solves and advocates, ensuring that patients are assured that their concerns are addressed. When handling volatile, sensitive or politically charged situations, the Patient Advocate exercises judgment, diplomacy and an in-depth understanding of the organizational structure and dynamics to ensure that appropriate individuals are involved. The incumbent utilizes strong negotiation, facilitation, written and oral communication skills to ensure that patients/families are provided with the best possible response and solution to their complaints. Assesses complaints/grievances and then prepares them for review by committees including medical staff, Risk Management, Quality/Safety, and Hospital Administration. He/she uses limit setting and behavioral redirection skills when necessary to ensure that behavior of patients or families do not violate rights of other patients or staff. Assists clinical managers and physicians in developing patient behavioral contracts or in separating patients from a clinical practice.

The Patient Advocate works to optimize the experience of patients/families who receive care in the hospitals, ambulatory, and the physician practices of UCLA Health. He/she represents the leadership of UCLA Health when conducting regular proactive visits and outreach in hospital and ambulatory areas. The incumbent effectively interfaces and collaborates with Hospital and FPG Executives, Directors, Chairs, Chiefs, Faculty, residents, and staff to clearly identify causes of complex situations which may include clinical quality, access, interdisciplinary communication, and the delivery of ancillary services. Using strong meeting facilitation and mediation skills, collaborates with all levels of the clinical and non-clinical teams to bridge disparate expectations regarding the quality /plan of care of patients, families, and clinicians. He/she uses in-depth knowledge of the Health Systems organization, processes and resources to creatively and effectively facilitate patient care and to deliver services and amenities which patients will perceive as adding value to their experiences. The candidate will possess strong cultural awareness skills with an emphasis on health accommodations.

Qualifications

In-depth knowledge of the Health System organization, processes and resources.

The Patient Advocate should possess enough knowledge to understand and verbalize which ancillary departments should be involved with the resolution of patient problems.

Exceptional critical thing skills to research problems and provide resolutions to patient concerns.

Ability to independently assess quality of care complaints and medical records for the purpose of medical and administrative quality review.

The ability to understand and interpret medical documentation and to discuss care with physicians, nurses and other health care professionals in order to improve the patient experience.

Ability to differentiate between issues that are routine and issues that require escalation to a higher level.

Demonstrated skill writing detailed notes and communications for patient matters, including the ability to summarize findings from various sources.

The candidate will have strong abilities to work in a team environment and build new relationships in order to efficiently assist the patient.

Proven record of project based accomplishments within a multidisciplinary team.

Exceptional work in listening with empathy, caring for individuals, understanding their situation, even when presented from multiple cultures, languages, ages, and experiences.

Clinical experience preferred, but not a must.

Ability to multitask, and respond to competing deadline and requests in a manner that is calm and productive. Ability to perform all duties and listed above with minimal supervision.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

*Position Overview: *
We are looking for professional and empathetic individuals with proven customer service skills to join our Patient Advocate call center in Fort Mill, SC. After a successful 90-day training period this position is a hybrid mix of remote and office work. This allows you flexibility while actively being part of our culture and team activities. In this role you will be assisting patients with setting up and maintaining payment plans.

AccessOne prides itself on the high level of customer service we provide to both hospitals and patients, so applicants must have exceptional attendance history with previous jobs and excellent customer service and troubleshooting skills. Our communications range from inbound and outbound phone calls to chat interactions and email replies. Expect a fast-paced environment with a growing company.

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Position Overview: *
AccessOne is a leading provider of flexible, co-branded patient financing solutions. Founded by a Physician, our solution provides a consumer-focused experience which drives high patient satisfaction for our clients. We have helped over one million consumers afford out-of-pocket medical expenses for health systems nationwide. Our Patient Advocate Call Center is looking to hire an experienced and professional Patient Advocate to assist our callers with our offered services. In this role you will be the face of AccessOne representing our brand to our callers, so we have elevated expectations in regard to customer service and quick problem-solving skills. Our healthcare providers and patients depend on our call center, so attendance and a positive and collaborative attitude are crucial for this role.

*What you can expect: *

* Activate new payment plans
* Add charges to existing payment plans
* Set up onetime and recurring monthly payments
* Answer questions concerning payments, problem solve to find ways to help patients stay current with their payments
* Follow up on past due accounts
* Walk patients through our online portal and explain how to use it
* Troubleshoot shoot any technical issues

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What you bring: *

* Passionate about helping the patient
* Strong work ethic and exceptional attendance record with previous positions
* Good with Microsoft Office applications
* Exceptional verbal and written communication skills
* Proven analytical and problem-solving skills
* Strong time management and organizational skills
* Ability to sit in front of a computer for long hours every day
* Must be a team player with strong collaborative skills
* Proficient in computer software and technology

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We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package. As and AccessOne employee You will have access to top of the line medical, dental and vision benefits on day one. Other benefits available to all employees include but are not limited to 401(k) with company match, company paid life insurance, paid holidays, generous paid time off, tuition reimbursement, paid parental leave and potential flexible work schedules. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company with offerings such as casual dress code, volunteer opportunities, company competitions, career development, employee engagement and more. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.*
*AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*

Job Type: Full-time