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Patient advocate skills for your resume and career

Updated January 8, 2025
4 min read
Patient advocate example skills
Below we've compiled a list of the most critical patient advocate skills. We ranked the top skills for patient advocates based on the percentage of resumes they appeared on. For example, 28.4% of patient advocate resumes contained patients as a skill. Continue reading to find out what skills a patient advocate needs to be successful in the workplace.

15 patient advocate skills for your resume and career

1. Patients

Here's how patient advocates use patients:
  • Reviewed patients' clinical needs and worked proactively with selected providers regarding reimbursement and payment.
  • Screened patients both on-site at hospital emergency room and by telephone for potential program eligibility.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient advocates use customer service:
  • Formulated strategic plans to improve the overall patient satisfaction during out -patient clinical care visits and telephone customer service interactions.
  • Call Center Provided customer service via telephone contact with members, providers, physicians and internal/external clients regarding pharmacy benefits.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient advocates use patient care:
  • Collected information regarding overall patient care and satisfaction of their hospital experience and presented findings and recommendations to hospital administration.
  • Selected for participation in Patient Care Services Committee, reporting any significant patient issues from patient/parent perspective.

4. Medicaid

Here's how patient advocates use medicaid:
  • Cross-trained in inpatient screening, outpatient screening, QMB Medicaid eligibility, inpatient Prison account management, Spend-down Medicaid eligibility.
  • Interviewed hospital patients to determine eligibility for Medicaid and assisted patients in the application process for Medicaid and Disability.

5. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how patient advocates use financial assistance:
  • Key responsibilities included assisting patients with obtaining state assistance or other third-party financial assistance, including obtaining and completing necessary documents.
  • Handle incoming/outgoing calls pertaining to financial assistance processing and patients wanting to obtain financial assistance with their outstanding account balances.

6. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how patient advocates use patient accounts:
  • Recorded and maintained complete and accurate documentation of financial activities performed on patient accounts.
  • Utilized FACS software application to maintain current and accurate documentation of patient accounts/case information.

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7. Insurance Benefits

Here's how patient advocates use insurance benefits:
  • Deliver clear and accurate information about each patient's financial responsibility and quoted insurance benefits in a responsive and proactive manner.
  • Obtained insurance information for billing, verified insurance benefits, submitted Medi-Cal TARS, updated demographic information.

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how patient advocates use telephone calls:
  • Answer all incoming telephone calls efficiently and accurately.
  • Answer incoming telephone calls, make out-bound calls, and document multiple computer systems.

9. Medical Terminology

Here's how patient advocates use medical terminology:
  • Work closely to educate families about medical terminology and decisions related to family member care issues within multiple settings.
  • Accomplished successful completion of over a hundred calls daily and received extensive training in medical terminology.

10. Financial Counselors

Here's how patient advocates use financial counselors:
  • Coordinate with financial counselors and other patient advocates on-site at the facilities regarding potential governments program eligibility to assist patients.
  • Maintained communication with hospital financial counselors as to status of cases.

11. English Language

Here's how patient advocates use english language:
  • Assist technicians/nurses/physicians communicate with patients who are Spanish speakers that does not dominate the English language.

12. Government Agencies

Here's how patient advocates use government agencies:
  • Worked with payers, government agencies/officials to improve reimbursement policy.
  • Act as a liaison between patient and/or family and the government agencies as well as the Patient Financial Services team.

13. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient advocates use phone calls:
  • Led administrative operations that included: paperwork, screening/answering phone calls, utilizing the fax/photocopier machine, and customer/patient interaction.
  • Answered transferred and responded to ER department phone calls and provided general emergency department information.

14. Insurance Verification

Here's how patient advocates use insurance verification:
  • Execute correspondence of all insurance verification forms and initiate communication with insurance company to verify patient benefits.
  • Monitor daily and weekly scheduling reports for new and existing patient insurance verification and patient balances.

15. Cycle Management

Here's how patient advocates use cycle management:
  • Face to face and telecommunications Revenue Cycle Management Solutions.
  • Maintained waiting area, Drove value based performance through revenue cycle management and solutions.
top-skills

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List of patient advocate skills to add to your resume

The most important skills for a patient advocate resume and required skills for a patient advocate to have include:

  • Patients
  • Customer Service
  • Patient Care
  • Medicaid
  • Financial Assistance
  • Patient Accounts
  • Insurance Benefits
  • Telephone Calls
  • Medical Terminology
  • Financial Counselors
  • English Language
  • Government Agencies
  • Phone Calls
  • Insurance Verification
  • Cycle Management
  • Excellent Interpersonal
  • HIPAA
  • Government Programs
  • Hospital Systems
  • Medical Expenses
  • Data Entry
  • Good Communication
  • Insurance Coverage
  • Work Ethic
  • Health Insurance
  • Patient Satisfaction
  • Social Work
  • CPT
  • Patient Advocacy
  • Social Security
  • CMS
  • Strong Customer Service
  • Scheduling Appointments
  • Compassion
  • Payment Arrangements
  • Patient Appointments
  • Patient Inquiries
  • Outbound Calls
  • Hippa
  • Emotional Support
  • Medical Assistance
  • Patient Education
  • Inbound Calls
  • Patient Complaints
  • Patient Rights
  • Assistance Program
  • Patient Issues
  • Medical History
  • Computer System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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