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Top 50 Patient Advocate Skills

Below we've compiled a list of the most important skills for a Patient Advocate. We ranked the top skills based on the percentage of Patient Advocate resumes they appeared on. For example, 13.1% of Patient Advocate resumes contained Patient Care as a skill. Let's find out what skills a Patient Advocate actually needs in order to be successful in the workplace.

These are the most important skills for a Patient Advocate:

1. Patient Care

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Here's how Patient Care is used in Patient Advocate jobs:
  • Support practitioners in patient care and pharmaceutical research compliance.
  • Act as facility Patient Advocate to ensure patients are receiving a high quality of patient care and address all grievances.
  • Assumed additional duties within advocacy group regarding urgent patient care benefit issues; assist in training new hires.
  • Mentor and trainer to new and existing employees to improve quality and patient care delivery.
  • Comply with processes, policies and regulations affecting patient flow and patient care.
  • Provided direct patient care and management to an assigned group of patients.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Created and modified patient care plans based on patient progress.
  • Utilized strong assessment skills to determine necessary patient care.
  • Assisted staff in all aspects of non-clinical patient care.
  • Collaborate with physicians in planning of patient care.
  • Devise and implement individualized patient care plans.
  • Work closely with the physicians and nurses to insure that supplies, documentation, follow up activities related to patient care.
  • Monitored EKGs, participated in patient care plan, and served as a patient advocate.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Charted patient care on Cerner.
  • Interact with newly admitted patients - Processing referrals, applications and authorizations - Maintain patient care schedule in the clinic.
  • Provided excellent service, patient care , and made sure healthcare professionals were giving great care for patients.
  • Red Rocks "U Rock" Recognition Award awarded for outstanding patient care skills.
  • Care plans Lab testing Patient care Administer medication

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18 Patient Care Jobs

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2. Insurance Companies

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Here's how Insurance Companies is used in Patient Advocate jobs:
  • Verify insurance and obtain prior authorizations from insurance companies prior to patient appointments.
  • Contacted patients, providers and insurance companies for additional information needed.
  • Obtain authorizations for multiple insurance companies.
  • Acted as liaison between patients and medical insurance companies to ensure prior authorizations and payment of claims.
  • Worked closely with patients team members, doctor's offices, hospitals, and insurance companies.
  • Assist with patients billing and communicate with the insurance companies about their disagreements about their visit.
  • Confirmed Medical Eligibility by reaching out to Insurance companies via phone, email or website.
  • Acted as liaison between patients, hospitals, physicians, international embassies and insurance companies.
  • Assist patients in navigating between primary care providers, pharmacies, and insurance companies.
  • Billed and invoiced patients and insurance companies for medication AP/AR and installment plans.
  • Call insurance companies to obtain information needed to resolve claim issues.
  • Worked as liaison between patients, medical facilities and insurance companies.
  • Submit timely technical or professional medical claims to the insurance companies.
  • Processed claims for governmental programs and insurance companies.
  • Contacted insurance companies in regard to payment.
  • Assisted insurance companies with coding questions.
  • Coordinate with healthcare providers, insurance companies and patients to ensure all necessary information and documentation is complete and accurate.
  • Conducted Annual Comparative Surveys with competitor SNF within the area Responsible for AR and acquiring authorization from various insurance companies
  • Keep an accurate record of payment received and provide patients insurance companies with the proper paperwork that reflects all related transactions.
  • Communicate with healthcare providers, patients, insurance companies and their staff about additional clinical testing.

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4 Insurance Companies Jobs

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3. Financial Assistance

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Here's how Financial Assistance is used in Patient Advocate jobs:
  • Performed routine financial counseling including screenings for government programs and financial assistance.
  • Worked closely with team to verified patients' eligibility for financial assistance.
  • Assisted patients in obtaining financial assistance for treatment and medication.
  • Educate the patient concerning governmental and non-governmental financial assistance programs.
  • Counseled employees and processed applications for employee financial assistance program.
  • Adjust hospital billing accounts according to financial assistance award amount.
  • Assist patients with completing Financial Assistance application.
  • Process and manage financial assistance applications.
  • Work with NS financial department and registration to obtain payment, collect copay, and provide financial assistance when available.
  • Assist facilities by screening self-pay patients to secure potential financial assistance for which they may be eligible.
  • Worked with outside agencies to secure funding for patients in need of financial assistance.
  • Meet with patients and screen for financial assistance, primarily State Medicaid Program.
  • Assist patients' with completing paper work for Medicaid and financial assistance.
  • Help the patient complete and submit their application for financial assistance.
  • Assist patients with applying for financial assistance and review of guidelines.
  • Determine Indigent or financial assistance (charity care) for patients.
  • Provide case management for patients seeking DSHS financial assistance.
  • Explained benefits and financial assistance to patients.
  • Approve financial assistance to qualified patients.
  • Provide patient financial counseling and casework regarding financial assistance programs for the uninsured and underinsured.

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18 Financial Assistance Jobs

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4. Customer Service

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Here's how Customer Service is used in Patient Advocate jobs:
  • Possessed outstanding customer service, warm outgoing personality with excellent telephone etiquette
  • Interact with patient's in-person/over-the-phone while displaying excellent customer service skills.
  • Provide high-level customer service to Chiropractic and Nutritional Patients.
  • Report on customer service trend, retention issues, provider feedback, continually contribute the improvement of Elite Care Coordination efforts.
  • Comment cards were then sent in emails to different departments to tell staff how their customer service was progressing.
  • Provide effective customer service for all patients, doctors, and internal departmental employees.
  • Handle all customer service inquiries as well as all office receptionist / administrative duties.
  • Provide excellent and timely customer service for patients and families visiting the hospital.
  • Served as Division Operations Consultant for Customer Service and HCAHPS initiatives.
  • Work alongside customer service and patient registration on a daily basis.
  • Provided customer service for patient inquiring about their accounts.
  • Deliver quality customer service is important to me.
  • General office duties and patient customer service.
  • Delivered exceptional customer service over the phone by quickly assessing patient needs with friendliness and positivity.
  • Provide excellent customer service, verify insurance eligibility, multi-task in a fast paced environment.
  • Handle customer service inquiries from members, providers, physicians, internal and external clients Related to pharmacy benefits.
  • Perform award winning customer service to patients, insurance companies, and clinic personnel.
  • Provide Customer Service to United Healthcare Medicare plan members.
  • Perform customer service duties, deliver patient food in a timely manner APRIL 2013 PARKER SCHOOL UNIFORMS
  • Provided excellent customer service Assisting clients with applying for Medicaid Training new employees and Managers Meeting critical deadlines Data Entry

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7 Customer Service Jobs

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5. Medicaid

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Here's how Medicaid is used in Patient Advocate jobs:
  • Completed Medicaid and Social Security Disability applications and appeals.
  • Implemented electronic authorization system for Medicaid.
  • Assisted qualifying patients apply for Medicaid coverage
  • Complete Medicaid, Disability applications.
  • Screen in-house and emergency room patients to see if they are eligible for Medicaid or any other County or State programs.
  • Report birth of newborns to county for add on to current Medicaid mothers for coverage during the first year.
  • Well versed in Medicare, Medicaid, Social Security, Disability and local medical financial aid.
  • Refer patients to DECO if no coverage is found with DC or Maryland Medicaid.
  • Managed all finances and assets, and funeral preparations as per Medicaid guidelines.
  • Facilitated Medicare and Medicaid process and assisted patients in need of financial aid.
  • Helped uninsured patients get Medicaid through the Department of Human Services.
  • Assist with applying for Medicaid, County, and Disability.
  • Screen patients for Medicaid, and County Insurance.
  • Manage the Medicaid Eligibility cases for Tenet Healthcare/Medicaid Eligibility Program with special emphasis on patients from other countries.
  • Gathered verifications documents and submitted applications for IL Medicaid.
  • Handled Medicaid benefit eligibility for underinsured and uninsured patients.
  • Registered patients into Medisoft, verified patients Medicaid eligibility and copay's, and input documents for billing.
  • Screened and determined eligibility of patients for programs thru IL Medicaid.
  • Interpret and apply Interqual criteria for all Medicare and Medicaid patient populations.
  • Certified as a State of Louisiana Medicaid Application Screener.

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12 Medicaid Jobs

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6. Patient Advocacy

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Here's how Patient Advocacy is used in Patient Advocate jobs:
  • Report weekly, with documentation, to head of patient advocacy secondary to self motivated/no daily direct supervision, position
  • Developed and implemented RL Solutions Feedback Software Program with Director of Patient Advocacy and Information Technology Division.
  • Revised procedures to ensure Conditions of Participation for Patient Advocacy were met and assumed Patient Advocate responsibilities.
  • Enhanced patient advocacy and the clinic reputation by accepting ownership for accomplishing new and differed requests.
  • Respond to individual requests for target training as it relates to patient advocacy and institutional policy.
  • Reviewed, screened and prioritized requests in relation to patient advocacy department programs.
  • Participated in the Patient Advocacy Program resulting in increase in overall inpatient satisfaction.
  • Provided patient advocacy for pharmaceutical, financial, and transportation assistance.
  • Facilitate patient advocacy seminars for new hire orientation.
  • Supervised and trained in patient advocacy.
  • Comfort families and patients, provide patient advocacy, make gurneys, run errands, restock supply carts.
  • Promote and facilitate patient advocacy by investigating client claims of official error, abuse or neglect.
  • Honored by Michigan Lawyers Weekly as a 21st Century Innovator in the area of patient advocacy.
  • Assisted in patient advocacy and customer service.
  • Trained staff in Patient Advocacy.
  • Formed Wayfinders LLC, patient advocacy business, obtaining all licensing and insurance involved with new business incorporation.
  • Participated in community resourcemeetings and attended outreach events to gain community resource knowledge for improved patient advocacy.
  • Provided Patient Advocacy for all members of 21 Third Party Administrators of employer sponsored health plans.
  • Stayed abreast of developments, advancements and trends in patient advocacy by attending trainings/workshops.
  • Developed Patient Advocacy program by working collaboratively with other Bon Secours facilities.

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6 Patient Advocacy Jobs

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7. Providers

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Here's how Providers is used in Patient Advocate jobs:
  • Reviewed patients' clinical needs and worked proactively with selected providers regarding reimbursement and payment.
  • Served as an intermediary with patients and providers regarding reimbursements and other program features of the Medicare Plus plan.
  • Screened and scheduled appointments for multiple providers based on patient needs and providers' individual preference.
  • Build relationships with patients, providers, or other key stakeholders to best meet their needs.
  • Handle customer service inquires from members, providers, physicians related to pharmacy benefits.
  • Facilitate dialogue between patients, family, nurse, providers and ancillary services.
  • Acted as a liaison between patients, providers and the insurance company.
  • Contacted providers regarding unpaid claims and to accept Medicare Plus Plan.
  • Process medication refill orders from patients, providers and physicians.
  • Act as a liaison between patients and medical providers.
  • Network with other service providers to improve referral process.
  • Experienced heavy contact with medical offices and providers.
  • Corresponded with providers via email and fax.
  • Referred patients to the appropriate health-care providers.
  • Mediated conflicts between patients and providers.
  • Researched to gain an understanding of treatment options including identifying clinical trials and/or alternative therapies, or to locate healthcare providers.
  • Maintain and contribute to a internal database of providers who are providing significant savings to members.
  • Frequent contact with patients, families, providers and office staff who utilize our healthcare program.
  • Attend community meetings with other healthcare providers.
  • Facilitate communication among patients, family members and Healthcare providers.

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17 Providers Jobs

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8. Medical Records

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Here's how Medical Records is used in Patient Advocate jobs:
  • Assisted attorneys offices with obtaining medical records, physicians statements and completing vocational assessments.
  • Managed patients medical records, denials/appeals and approving accounts once insurance awarded.
  • Compared Medical records to itemized statements to ensure accuracy of charges.
  • Experienced medical records, terminology, Medicare/Medicaid and other insurance reimbursements.
  • Submitted medical records to disability and assisted in paperwork.
  • Obtained medical records required to qualify medical necessity.
  • Handled medical records when necessary.
  • Documented intervention in medical records.
  • Perform multiple duties including patient assistance, reception, mail courier, provider referrals, and medical records keeping.
  • Processed correspondence daily and responded to any insurance requests such as medical records, audit of an account.
  • Organized medical records in one day and to help them move forward over 6 months.
  • Assisted patients for medical records, pharmacy orders, specialty and surgery scheduling.
  • Searched through medical records for missed or incorrect details for the appeals.
  • Prepared reports, client servicing, medical records account follow ups.
  • Research medical records; recommend plans of corrections and policy change.
  • Enter all paper medical records for electronic records.
  • Recorded and filed patient data and medical records.
  • Assist medical records with printing medical records.
  • Maintained new patient information in the electronic medical records system Utilized Allscripts, PointClickCare, Microsoft Word, and Excel
  • Screen Self Pay patients for Temporary Coverage Verified Health Insurance and Complete Medicaid Applications Send Requested Medical Records

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9. Emergency Room

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Here's how Emergency Room is used in Patient Advocate jobs:
  • Screened patients both on-site at hospital emergency room and by telephone for potential program eligibility.
  • Conducted phone interviews with patients and/or family members regarding Emergency Room Hospital accounts.
  • Conducted preliminary interview for patients upon check-in into emergency room.
  • Supervised all emergency room volunteers.
  • Worked with patients in the Boston Medical Center Emergency Room conducting domestic violence interviews and assisting in providing services to victims.
  • Worked with patients and families on end of life issues, especially in the Intensive Care unit and Emergency Room.
  • Provided follow-up calls to families and patients to determine if emergency room service met their expectations and documented process.
  • Assisted emergency room nursing staff and patients with patients' rights awareness and other non-medical issues.
  • Document complaints, activities and assistance, escort patients to Emergency Room and provide information.
  • Provided families and patients with supportive environment while in the Emergency room setting.
  • Volunteered for 600 hours in the emergency room and physical therapy facility.
  • Provided support for patients and families in the Emergency Room Department.
  • Helped patients arrange transportation home from the Emergency Room as needed.
  • Answer inbound calls from patients concerning Emergency room physician charges.
  • Billed all outpatient, inpatient and emergency room stays.
  • Connect patients to appropriate services in the emergency room.
  • Work Emergency Room accounts (search for any Medicaid insurance when the registrar is unable to find any form of Medicaid.
  • Screen private/self pay emergency room and in-house patients Establish patient eligibility for public aid programs or charity care.
  • Engaged with emergency room patients in an urban community to educate them on the benefits of primary healthcare.
  • Visit patients into the emergency room to offered the hospital plans to help them with a hospital accounts.

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10. Scheduling Appointments

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Here's how Scheduling Appointments is used in Patient Advocate jobs:
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments appropriately.
  • Completed various applications and forms including scheduling appointments with the Social Security Administration for Title II and Title XVI programs.
  • Interacted with patients daily face to face and over the phones scheduling appointments and doing follow ups.
  • Front desk, answering phones, making and rescheduling appointments, EMR, filing and pulling charts.
  • Provided excellent customer service by answering phones, scheduling appointments, and managing daily provider schedules.
  • Assist the client with personal needs such as scheduling appointments, arranging and transportation.
  • Worked in call center and was responsible for verifying insurances and scheduling appointments.
  • Assist patients with scheduling appointments, sending messages medical and process medication requests.
  • Helped administer medications, scheduling appointments, and assisting patients with questions.
  • Started off as a Patient advocate, answering phones and scheduling appointments.
  • Assist members with scheduling appointments with their primary physicians and specialists.
  • Utilize Microsoft Outlook Calendar for scheduling appointments, and meetings.
  • Perform the tasks of greeting patients and scheduling appointments.
  • Assist the patient with scheduling appointments when necessary.
  • Answered multi-lined telephones and scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Front desk reception, answering phones, scheduling appointments, new patient paper work, filing insurance.
  • Checked in and check out each patient Responsible for scheduling appointments using EMR system daily.

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11. Phone Calls

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Here's how Phone Calls is used in Patient Advocate jobs:
  • Facilitated daily administrative functions, including customer service, patient scheduling, and directed incoming phone calls to correct location.
  • Led administrative operations that included: paperwork, screening/answering phone calls, utilizing the fax/photocopier machine, and customer/patient interaction.
  • Make outbound phone calls to initiate contact and arrange for patients to pay their portion of the account.
  • Make contact with patients and offer them: blankets, make phone calls, turn on television.
  • Place direct phone calls and send appeals to insurance carriers for claims that are past due.
  • Promoted to Quality Review and monitored employee's phone calls to ensure patient care and safety.
  • Posted patient payments, updated demographics and Insurances, answered phone calls and assisted walk-in patients.
  • Take an average of 90 inbound phone calls in a high paced call center environment.
  • Managed +300 clients, doing follow up phone calls and Client Satisfaction Surveys.
  • Make phone calls to patients and County DSS offices to get application updates.
  • Answer on average 90+ incoming phone calls daily and transfer as needed.
  • Make phone calls to Spanish-speaking members regarding upcoming events and services.
  • Answer phone calls, inquiry, and e-mails with proper etiquette.
  • Handled incoming phone calls and assisted all Spanish speaking patients.
  • Aided ER patients in placing phone calls and contacting family.
  • Answer phone calls from patients ordering food.
  • Prepare Prior Authorizations for medications; possibly involving extended phone calls, application requests, and investigation into formularies.
  • Conducted home visits, ordered medical records, answered phone calls and voice mail, emails, participated in on-going education.
  • Implement Patient Call Manager (post discharge phone calls) through Studer Group partnership.
  • Manage phone calls into the Collections area and respond to account inquiries 8.

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9 Phone Calls Jobs

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12. Hospital Staff

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Here's how Hospital Staff is used in Patient Advocate jobs:
  • Provide support to hospital staff and patients in retrieving documentation necessary for processing inpatient/ outpatient medical Claims.
  • Provided education and training to hospital staff on topics focused on patient satisfaction.
  • Exemplify excellent customer relations with hospital staff and patient.
  • Develop and retain professional relationships with hospital staff.
  • Report to regional manager on a daily basis; attend daily case management meetings to update hospital staff of patient status.
  • Maintained a positive working relationship with patients, visitors and hospital staff in order to comply with company policies and procedures.
  • Acted as liaison between hospital staff, the patients, and patient families, recognizing and diffusing potential complaints.
  • Engaged with applicants, hospital staff, and DHS caseworkers as an information resource policy changes are made.
  • Assisted the hospital staff in improving patient perceptions of their emergency and hospital experiences.
  • Volunteered in the Emergency Department as a liaison between the patients and hospital staff.
  • Collected and presented facts to hospital staff, to derive at a resolution.
  • Aided in resolving the conflicts that occurred between patients and the hospital staff.
  • Provided updates and assistance to hospital personnel and other hospital staff as needed.
  • Provide support and research insurance concerns for hospital staff.
  • Communicate directly with doctors, nurses and hospital staff.
  • Provide updates and assistance to hospital staff.
  • Close cooperation with hospital staff.
  • Acted as a liaison between patients and hospital staff Explained medical procedures in child appropriate language
  • Educate hospital staff on the ever changing rules and regulations associated with the various governmental programs Washington Health Plan Finder Navigator
  • Interview patients to determine Eligibility for Medicaid and Disability Manage Case Files Communicate with Physicians and other Hospital Staff Answer Phones

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13. Data Entry

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Here's how Data Entry is used in Patient Advocate jobs:
  • Performed registration of patient information data entry functions via computer terminals.
  • Performed administrative and data entry duties, documentation and incident reporting.
  • Maintained patient accounts by obtaining, recording, and updating personal and financial demographics via data entry.
  • Work with Physicians on behalf of patients, data entry, filing, answer phones, fax.
  • General office duties include filing, copying, faxing, answering/returning calls, and data entry.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Administered surveys to patients and made data entry and analysis for the surgery department.
  • Utilize systems such as Paragon and Medi-Tech for daily data entry and reports.
  • Perform essential clerical tasks like faxing, e-mail, and data entry.
  • Worked with the research department doing data entry for two studies.
  • Job demanded heavy phone work, data entry and customer service.
  • Record keeping, data entry, faxing, emails.
  • Ensured completion of paperwork and data entry.
  • Answer phones, data entry, faxing.
  • Created database for survey data entry.
  • Received experience in communicating with patients and data entry Extracurricular Activities
  • Maintain accurate records of program performance through file auditing, data entry and monthly reporting.
  • Performed demographic data entry for LCSWs.
  • Research Claims Fiancial Assessment and Data Entry with accurate information received
  • Schedule appointments Answer multiple phones Translate Data entry Filing Pre-certification

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2 Data Entry Jobs

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14. Hipaa

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Here's how Hipaa is used in Patient Advocate jobs:
  • Handled claim denials and/or appeals with confidentiality and following HIPAA regulations.
  • Handled highly confidential records and information in accordance with HIPAA regulations.
  • Comply according to professional HIPAA standards and actively follow regulations to ensure the protection of the client's PHI.
  • Organize and maintains records on patients and update information on an ongoing basis, in accordance HIPAA regulations.
  • Developed and maintained Compliance, HIPAA Privacy and Security policies and procedures housed in Policy Manager.
  • Managed caseloads of over 500 patients while adhering to HIPAA privacy rules and regulations.
  • Prepared for HIPAA and JCAHO reviews, ensuring 100% compliance.
  • Dedicated to keeping patient's personal information private per HIPAA laws.
  • Adhered strictly to HIPAA privacy guidelines within the organization.
  • Document HIPAA compliance and reduce potential legal concerns.
  • Received training with HIPAA, Medicaid/Medicare guidelines.
  • Prepared for HIPAA and JCAHO reviews.
  • Observe HIPAA regulations at all times.
  • Trained in HIPAA rules and regulations.
  • Adhere to all HIPAA and OSHA guidelines.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Communicated with pharmacies, insurance companies and other medical providers and kept in compliance with HIPAA.
  • Documented detailed notes, inquiries, and updates Maintained HIPAA, and PHI confidentiality.
  • Received HIPAA compliance training through Invacare Home Durable Medical Equipment Division.
  • Maintain confidentiality of patient health information in compliance with HIPAA regualtions.

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15. Medical Staff

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Here's how Medical Staff is used in Patient Advocate jobs:
  • Determined which patients needed immediate attention and directed them to appropriate medical staff.
  • Coordinated with medical staff and patients to resolve medical conditions and surgical recommendations.
  • Initiated sales teleconferences with medical staff and lead product presentation.
  • Facilitated communication between the medical staff and the patient/family.
  • Register all new patients, monitor wait times and proactively communicate with patients and medical staff regarding status of patient flow.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Trained medical staff in customer service by enabling them to see patients as challenges rather than burdens.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Direct sales for medical and orthopedic products, fielding inquiries from both medical staff and patients.
  • Serve as communications specialist/liaison for families, patients and medical staff during medical crises.
  • Received and processed inbound calls from patients, physicians and other medical staff.
  • Communicated with medical staff regarding patient flow, patient needs and family information.
  • Provided advocacy services to patients and served as liaison with hospital medical staff.
  • Assist patients and medical staff with ordering and obtaining life saving medications.
  • Assist Chief Medical Officer with patient care concerns involving medical staff.
  • Relay messages from medical staff to the patient and family.
  • Conferred with medical staff to meet patients' needs.
  • Coordinated communication between patients, medical staff administrative staff, and insurance provider.
  • Acted as liaison between the patient/family and medical staff Visited each patient and talked to them to ease their concerns
  • Credentialed new medical staff applicants as well as reappointments (2010 - 2012).

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16. Hippa

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Here's how Hippa is used in Patient Advocate jobs:
  • Maintain patient confidentiality according to HIPPA guidelines.
  • Orient new volunteers and conduct training on the proper use of wheelchairs, manning information desks and HIPPA Privacy laws.
  • Review all patient charts for complete accuracy of dental care, HIPPA Act, financial/patient policies and updated insurance verification.
  • Placed orders, updated Customers demographics, Verified HIPPA, supply compatibility, Up Sell and processed order payments.
  • Assist in orienting all new hospital employees to Patient Satisfaction and HIPPA privacy laws.
  • Handled PHI in accordance with HIPPA guidelines, for 10 volunteer hours per week.
  • Received Occupational Safety and Health Administration Training (OSHA) and HIPPA Training.
  • Carry out all job functions while maintaining HIPPA compliance through UPMC HIPPA training.
  • Handled personal, financial and medical information as per HIPPA regulations.
  • Updated information on ongoing basis in accordance with HIPPAA regulations.
  • Know patient rights, confidentiality issues, and HIPPA.
  • Maintain patient confidentiality by following the HIPPA compliance policy.
  • Comply to HIPPA Health Information and Privacy Rule.
  • Ensured HIPPA guidelines were always followed.
  • Adhered to patient confidentiality and HIPPA.
  • Administered company policies and procedures, while adhering to hospital and HIPPA compliances.
  • Make sure HIPPA is applied at all times for patient safety .
  • Maintain patient confidentially be adhering to all HIPPA regulations .
  • Follow Hippa laws for our patients.
  • Send prescriptions over to doctors office Abide by the HIPPA law Respond to faxes Take inbound calls

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17. Payment Arrangements

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Here's how Payment Arrangements is used in Patient Advocate jobs:
  • Negotiated payment arrangements, or escalated issue to management as needed.
  • Initiate contact with patients for application follow-up and payment arrangements.
  • Follow up on overdue patient balances/make payment arrangements.
  • Review and resolve difficult patient payment arrangements.
  • Assisted patients with billing questions and issues, collected payments, and set up payment arrangements.
  • Collect on outstanding patient account balances or make payment arrangements to assist patients with balances.
  • Set up payment arrangements and offer discounts to reduce delinquency on accounts.
  • Assisted patients in paying there balances by negotiating acceptable payment arrangements.
  • Set up payment arrangements with patients.
  • Drafted payment plans for customers after analyzing their financial situations Used standard collection procedures and negotiated payment arrangements
  • set up payment arrangements, gave direct information about said bill.
  • Set up payment arrangements for families and seniors to create a smooth.

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2 Payment Arrangements Jobs

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18. Social Workers

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Here's how Social Workers is used in Patient Advocate jobs:
  • Partnered with hospital case workers, unit coordinators and social workers to determine eligibility of new referrals.
  • Interacted with 60 patients, doctors, case managers and social workers daily; traveled to patients homes to complete applications.
  • Developed relationships with physicians, directors of nursing, and social workers to build trust and gain client referrals for Nightingale.
  • Developed and maintained a working relationship with medical providers, social workers, VA benefits personnel, and other supporting agencies.
  • Educated physicians, surgeons, hospital case managers, and social workers of Nightingale's in home nursing services.
  • Collaborate with hospital staff, case managers, Social Workers and financial counselors on patient care and discharge planning.
  • Maintained a rapport with Social Workers, Unit Secretaries, and Facility Manager, CLIP units and fellow co-workers.
  • Developed effective partnership with Social Workers in nursing homes and hospitals to influence adherence to patient care plan.
  • Collaborated with hospital staff, case managers, social workers, and financial counselors on a consistent basis.
  • Meet with Multidisciplinary team, Doctors, Nurses and Social Workers to help implement HealthCare Plan for patients.
  • Engaged physicians, advisory boards, families, clergy and social workers to achieve best care possible.
  • Coordinate with case managers and social workers to ensure appropriate medical and housing needs are being met.
  • Close communication with case management, social workers, physicians, and other hospital personnel.
  • Collaborated with hospital registration staff, social workers, case managers, and financial counselors.
  • Assist Social Workers and Physician offices to obtain possible government assistance programs and placements.
  • Resolve tense situations, consult with social workers and provide miscellaneous other services.
  • Coordinated patient files with case managers, social workers, and financial counselors.
  • Worked with the team of physicians and Social Workers on discharge planning.
  • Solicit Doctors, Social workers in various hospitals, medical facilities in referring patients in need of Homecare after discharge.
  • Act as a liaison for social workers between referral patients/families and Nightingale Home Healthcare.

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19. Health Care

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Here's how Health Care is used in Patient Advocate jobs:
  • Determine potential eligibility for third party resources for patients needing health care benefits in accordance to state/federal/local policies and procedures.
  • Provided excellent customer service to patients and their families in assisting them to sign up for health care through WA State.
  • Facilitate the application process when appropriate with on-site case worker for the best health care needs to ensure appropriate certification.
  • Assist clients from contract companies access health care, conflict resolution, maintaining accurate documentation, follow up.
  • Interacted and assisted members and their families with services that allowed them to make better health care decisions.
  • Participated in a Health Fair in which over 100 low-income families got free health care consultations.
  • Assist the Administration in identified tendencies and areas to improve the patient's health care.
  • Answered incoming calls, referred to appropriate health care billing services or resources.
  • Input patient information into appropriate systems dictated by the health care facility.
  • Analyzed clinic as a health care system for graduate school thesis.
  • Assist patients in establishing public and private health care coverage.
  • Networked, with health care specialists and home care.
  • Refer patients to appropriate health care services or resources.
  • Network health fairs and health care events.
  • Maintain all appropriate health care systems and NCO systems with pertinent patient information dictated by the healthcare facility and NCO.
  • Work with health care professionals, implement the TennCare attestation list and enroll clients with prescription assistance programs.
  • Assisted in billing for Intermountain Health Care for their 36 facilities in Utah.
  • Provided psychosocial assessments of clients in the home health care system.
  • Deliver nutrition for the customers of St. Lukes Health Care.
  • Help ensure that patients receive high quality health care .

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11 Health Care Jobs

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20. Social Security

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Here's how Social Security is used in Patient Advocate jobs:
  • Assisted screened hospital in-patients with the Medicaid applications process and any other Medicaid or Social Security Disability related needs.
  • Screen patients for Medicaid and/or Social Security Disability eligibility and file applications, following cases through to completion.
  • Initiated Social Security application process for Social Security Disability and Supplemental Security Income.
  • Applied various Medicaid programs including disability for patients through Social Security office.
  • Submit applications with Health and Human Services Commission-MEPD and Social Security Administration.
  • Assist and apply in Social Security Disability application processes.
  • Assisted clients in obtaining Social Security and Medicaid/HIP benefits.
  • Assist patients with Medicaid and Social Security applications.
  • Represented Patients at Social Security Disability hearings.
  • Assisted patient in completing application online Social Security Claims, Reconsideration Appeals as well as Hearing with the ALJ.
  • Work with patients in hospitals as well as in their homes assisting with applications for Medicaid and Social Security.
  • Scheduled patients' appointments with case workers from Health & Human Services Commission and with Social Security Administration.
  • Analyzed data accumulated such as disability allowances, social security pension, dividends, interests, etc.
  • Conduct on site and off site interviews for possible Michigan Medicaid or early social security benefits.
  • Analyzed data accumulated, such as disability allowances, Medicare, Medicaid, and Social Security.
  • Educated patients on Medicaid, Social Security, Charity Care, Victims of Crime compensation.
  • Assist families with questions about Medicaid, Medicare, Social Security.
  • Compiled appropriate patient records for attorneys, and social security claims.
  • Completed applicable applications for Medicaid and Social Security Disability and submitted applications to appropriate agencies.
  • work with County programs including Ahcccs, Victums of Crime, Altec, Social Security Disability, Market Care.

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8 Social Security Jobs

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21. Patient Complaints

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Here's how Patient Complaints is used in Patient Advocate jobs:
  • Afforded the opportunity to confront several problems without direction; entrusted with responsibility of confronting difficult patient complaints.
  • Researched and resolved patient complaints while maintaining productivity standards and performance.
  • Documented and investigated patient complaints/grievances in accordance with regulatory requirements.
  • Research customer and patient complaints/concerns.
  • Facilitate dialogue between patients, physicians, nurses, directors and other ancillary personnel to resolve patient complaints and problems.
  • Responded to all patient complaints and grievances, along with resolution management through appropriate SOP's.
  • Investigate and respond to patient complaints and grievances and work with appropriate departments for positive outcomes.
  • Resolve patient complaints with conflict resolution techniques and establish positive rapport with patients.
  • Analyze and identify trends and patterns related to common patient complaints.
  • Document patient complaints, ensure complaints are resolved within seven days.
  • Resolve patient complaints within a timely fashion by JCAHO regulations.
  • Created graphs and presentations to illustrate patient complaints and grievances.
  • Investigated patient complaints with an 82% resolution rate.
  • Orient new nurses on patient complaints and actions.
  • Process and resolve expedited patient complaints.
  • Analyzed patient complaints to improve the quality of care and reported findings to hospital administrative team on a weekly basis.
  • Handled all patient complaints and made sure they were taken care of in a timely manor.
  • Worked diligently with patients and the healthcare industry to resolve patient complaints and insurance claims.
  • Handled patient complaints in person and on phone Briefed hospital commander on trend data
  • Visit Patients * Investigate and Document patient complaints and grievances

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8 Patient Complaints Jobs

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22. Patient Accounts

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Here's how Patient Accounts is used in Patient Advocate jobs:
  • Updated patient accounts and hospital based system to reflect accurate information.
  • Certified patient accounts and uploaded insurance coverage details.
  • Update patient accounts; address any product or therapy questions as well as placing supply order and shipping when possible.
  • Update patient accounts daily noting changes in benefits and/or determining the discharge of delinquent accounts.
  • Acted as liaison between Patient Accounts and patients with credit statuses and account balances.
  • Managed follow-up efforts on patient accounts, who have applied for assistance through Lifespan.
  • Managed three Collection Agency accounts, reconciled patient accounts and verified Payment Reports.
  • Followed up on patient accounts, in regard to past due balances.
  • Monitor patient accounts to ensure appropriate processing time frames are met.
  • Secure payments for all areas and post to patient accounts for Kansas
  • Managed patient accounts and arranged payment plans for past-due balances.
  • Assist Patient Accounts Specialists with walk-in patients when necessary.
  • Updated patient accounts and information on a daily basis.
  • Managed patient accounts and collected debt related to illness.
  • Required to maintain assigned work queue of patient accounts.
  • Audit patient accounts and correct all errors.
  • Apply payments and adjustments to patient accounts.
  • Follow up with work queue maintain patient accounts
  • Facilitated timely and accurate and compliant processing of billing documents and prompt collection of patient accounts for Wal-greens.
  • Process billing documents and performs prompt collection of patient accounts for Wal-greens.

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39 Patient Accounts Jobs

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23. Hospital Patients

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Here's how Hospital Patients is used in Patient Advocate jobs:
  • Interviewed hospital patients to determine eligibility for Medicaid and assisted patients in the application process for Medicaid and Disability.
  • Determined eligibility of uninsured hospital patients for Medicaid, disability, victim of crime, and other programs.
  • Assist admitted hospital patients with applying for Medical and Disability benefits.
  • Screened hospital patients for medical assistance program eligibility.
  • Greeted and screened hospital patients for Medicare, Medicaid, Crime Victims, Indignant Programs and any other third party agencies.
  • Provide pastoral care and spiritual support to hospital patients and employees, as well as hospice patients and their families.
  • Connect uninsured hospital patients to programs that will cover their medical expenses and assist in continued health insurance.
  • Screened uninsured hospital patients' bedside in an effort to find government programs to cover their medical expenses.
  • Screen hospital patients at bedside, remotely over the phone, or at their homes.
  • Screened uninsured hospital patients to see if they were eligible for state or private insurance.
  • Help hospital patients by answering any questions regarding Medicaid and DCF services.
  • Connect hospital patients to programs that will cover their medical expenses.
  • Screen hospital patients at bedside or by phone to verify demographics.
  • Visited hospital patients for update on stay.
  • Direct contact with hospital patients.
  • Assisted hospital patients by providing excellent customer service regarding physician referrals, class registrations and other healthcare related topics.
  • Facilitated a variety of assistive services for hospital patients and families.
  • assist hospital patients with various programs available to them in regards to their hospital bills, assist patients in applying for SSD
  • Full time Screening hospital patients for medical assistance program eligibility Facilitating application processes and securing necessary documentation.
  • Screen uninsured hospital patients for any viable payers (i.e., workermen comp., third party liability, mva, medicaid.

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24. Community Resources

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Here's how Community Resources is used in Patient Advocate jobs:
  • Provided information about community resources, outreach services and extended care programs.
  • Assessed patients and offered assistance utilizing education and community resources.
  • Aided patients and family members in finding appropriate community resources.
  • Coordinated community resources, bereavement and donor services.
  • Facilitate the patient in using community resources effectively.
  • Collaborated with vast network of community resources.
  • Build and maintained relationships with community resources.
  • Provided information on community resources as appropriate.
  • General knowledge of available community resources.
  • Worked with local resources to connect clients to community resources such as applying for federal benefit programs or finding free after-school programs
  • Connected and referred Mental Health services and community resources to family members, peers and consumers.
  • Refer patients, clients, or family members to community resources or to specialists as necessary.
  • Provided any community resources available that may have assisted the patient with their life circumstance.
  • Provide access and referrals to OHSU and community resources to meet an individual's needs.
  • Assist clients with help in finding and connecting them with community resources.
  • Maintain knowledge of current community resources and programs available to patients.
  • Make referrals to other social services programs, other community resources.
  • Assist patients with researching and applying for community resources.
  • Referred patients to other community resources, as needed.
  • Connected families in Los Angeles to health/community resources and information to promote healthier lifestyles.

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25. Medical Assistance

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Here's how Medical Assistance is used in Patient Advocate jobs:
  • Ensured patients were adequately informed about their Medical Assistance/Medicaid options and helped them pursue the correct resources.
  • Secured medical assistance for clients by working with state/county Medicaid offices.
  • Conducted economic assessments for Medical Assistance eligibility in several states.
  • Educated and registered patients for government medical assistance programs.
  • Assisted patients in submitting the Medicaid/Medical Assistance applications.
  • Interview inpatients/Outpatients for medical assistance program eligibility.
  • Assist patients in obtaining emergency medical assistance.
  • Assisted patients in completion of application processes for State, Federal, and private medical assistance programs in a hospital setting.
  • Work with Mercy Fitzgerald hospital and local County Assistance offices to help uninsured patients determine if they qualify for Medical assistance.
  • Assist patients without medical insurance from Queen's Medical to apply for medical assistance with Med-Quest.
  • Assist and complete RiteCare, Medical Assistance and Medicare applications for patients with long-term disabilities.
  • Assist with patients referred by fair view to help them apply for medical assistance.
  • Work with patients and hospitals to assist patients apply for appropriate medical assistance programs.
  • Assist patients who did not have health insurance apply for medical assistance.
  • Submit medical assistance applications to the County Assistance office.
  • Apply for medical assistance for the state of PA, OH, NY on a daily basis.
  • Identify and assist patients in State and Federal medical assistance applications
  • Assist 15 client hospitals uninsured and underinsured patients obtain medical assistance and funding to pay incurred charges.
  • Interview patients, assess financials and apply for benefits if eligible for medical assistance.
  • Maintain up to date knowledge of clients applications for medical assistances.

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3 Medical Assistance Jobs

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26. Outbound Calls

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Here's how Outbound Calls is used in Patient Advocate jobs:
  • Handled inbound and outbound calls concerning pharmaceutical insurance benefits for multiple clients.
  • Call Center: Reach out to patients (inbound/outbound calls) to complete eligibility screening for Indiana Medicaid programs.
  • Handle inbound & outbound calls for members, providers, pharmacy, and physician's calls.
  • Handle a large volume of inbound and outbound calls to Doctor Offices/Care providers.
  • Provide excellent customer service while answering inbound and making outbound calls to patients.
  • Make outbound calls, to ensure patients are staying compliant with their therapy.
  • Handled inbound and outbound calls from Pfizer program patients or caregivers.
  • Handle Inbound and Outbound Calls; Accurately Notate All Calls.
  • Assist in daily, high volume inbound and outbound calls.
  • Handled in/outbound calls at a high volume call center.
  • Handle inbound/outbound calls for patients of DME providers.
  • Call center dealing with inbound and outbound calls.
  • Make over 100 outbound calls to patients.
  • Conduct outbound calls per program specifications.
  • Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
  • Fielded incoming calls and completed outbound calls to collect out of pocket charges on medical rental equipment.
  • Make outbound calls to schedule patients for therapy appointments in a timely manner.
  • Completed outbound calls to patients about insurance coverage for prescription Entyvio.
  • Managed inbound and outbound calls, voicemail, emails.
  • Receive inbound and make outbound calls Data Entry Research computer systems for information

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27. Front Desk

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Here's how Front Desk is used in Patient Advocate jobs:
  • Maintain all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes.
  • Check all messages for both front desks, the medical front desk designated FDI and the Dental/Behavioral health designated FDII.
  • Handle tasks of organizing and maintaining medical forms and office stationary required for front desk activities.
  • Front desk customer service: obtained info from patients, answered patient questions and phone calls.
  • Maintained front desk duties at both our Cascade and East Grand Rapids clinics.
  • Provide front desk support including answering phone calls and managing incoming faxes.
  • Maintain forms and office supplies required for front desk activities.
  • Provide for backup staffing at the Front Desk and billing.
  • Answer phone calls and work at information front desk.
  • Managed front office including front desk and labs.
  • Trained six new aides for front desk duties.
  • Front Desk Assistance, Patient Advocate and Admissions Specialist
  • Front Desk / Receptionist Duties *Fitness Exercise Specialist
  • Job duties: Medical records for 2 offices, front desk check in/out, phone skills, apt.
  • Answer all calls made to the front desk at GPWCHC.
  • Answer phone, file and worked front desk.
  • Key Accomplishments: - Created procedures and checklists for the front desk and bilingual medical records request guidelines for patients.
  • Work Front Desk Checked Patients In and Out.
  • Front desk check in/check out Handle sensitive customer information Scheduling, Inbound/Outbound calls Cash and payment handling
  • Assist patients with medications applications Vitals Observation notes Nursing assistant Front desk clerk Medical Records filing

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28. Medical Bills

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Here's how Medical Bills is used in Patient Advocate jobs:
  • Conducted on-site patient assessments to determine eligibility for governmental assistance programs or alternate programs to help patient pay off medical bills.
  • Review insurance documentation and negotiate medical bills on behalf of injured passengers.
  • Planned and coordinated with state and local agencies in providing vouchers to assist with payment of medical bills for eligible clients.
  • Advised individuals on how to reduce cost for: outpatient procedures, patient financial assistance, medical bills and prescription drugs.
  • Screened patients to find potential financial assistance for medical bills, called patient to offer assistance in medical financial assistance.
  • Assisted self-pay patients in applying for state or federal programs in a timely matter that would help cover medical bills.
  • Process worker com claims for over 90 hospitals and provide patient help in gathering information needed to process medical bills.
  • Assisted individuals through the process of obtaining state and federal funds to pay medical bills.
  • Help those who do not have insurance, get assistance with their medical bills.
  • Review medical bills to be sure correct amount was billed and correct coding.
  • Assist members with medical bills, claims, benefits and fee negotiations.
  • Worked with walk-in patients who needed assistance with medical bills.
  • Retrieve and distribute medical bills and records to insurers.
  • Reviewed clients' medical bills monthly.
  • Explain medical bills to patients.
  • Identify all patients who were hospitalized that were uninsured or underinsured who required assistance with their medical bills.
  • Tracked paperwork and records, filed health insurance claims and managed to reduce medical bills.
  • fielded phone calls, worked with clients to pay off their medical bills.
  • Call center Billing Setting up payment arrangements Collections on medical bills

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1 Medical Bills Jobs

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29. Pharmaceutical Companies

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Here's how Pharmaceutical Companies is used in Patient Advocate jobs:
  • Advocated on patients' behalf's to secure subsidized prescription coverage from pharmaceutical companies while managing and distributing those medications.
  • Tasked with managing patient accounting and patient assistance programs approvals with pharmaceutical companies to obtain brand name medications.
  • Represented the underprivileged patients at free clinics to receive free or discounted medications from pharmaceutical companies.
  • Supervised the order and disbursement of prescription medications from pharmaceutical companies for indigent patients.
  • Assisted retired patients with ordering their medications directly from the pharmaceutical companies.
  • Answered phone calls from pharmaceutical companies regard patient eligibility.
  • Enrolled indigent patients for assistance with pharmaceutical companies.
  • Composed, formatted and sent out all documentation to physician's office and pharmaceutical companies in accordance with department policies.
  • Created applications and worked with Physicians to complete and submit them to Pharmaceutical Companies for processing of their medications.
  • Worked with pharmacy and patients to get them qualified to receive their prescriptions from pharmaceutical companies and filling paperwork.
  • Worked closely with physicians, pharmaceutical companies, and Medicare representatives to ensure patients health necessities are met.
  • Communicate with pharmaceutical companies and keep track of members' status, refills and re-application.
  • Place follow-up calls to Pharmaceutical Companies, on behalf of patients, as needed.
  • Acted as a liaison between the patient, medical staff, and pharmaceutical companies.
  • Assisted patients to qualify for free medications from pharmaceutical companies; maintaining patient data.
  • Provide timely follow ups with members, doctors, and pharmaceutical companies.
  • Track the status of applications to pharmaceutical companies.
  • Acted as a Patient Advocate to pharmaceutical companies.
  • Faxed or mailed necessary information/request to doctors office, pharmaceutical companies, and patients.
  • Reviewed patient files to determine if they qualified for Patient Assistance through several different Pharmaceutical Companies.

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30. Government Programs

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Here's how Government Programs is used in Patient Advocate jobs:
  • Completed applications process for government programs such as Medicaid, Medicare and Social Security.
  • Screen uninsured patients for eligibility in government programs to cover medical expenses.
  • Interviewed patients and determined program eligibility for government programs.
  • Assisted Patients with finding Government Programs to cover their existing Medical Bills for Memorial Herman Hospital.
  • Determined patient's eligibility for government programs and getting hospital paid for patient care.
  • Assist patients with government programs application process and follow through for approval.
  • Screen self pay patients for eligibility in government and non government programs.
  • Assist the family with finding government programs to support the patient needs.
  • Screen uninsured clinic patients and determine what government programs they qualify for.
  • Assist uninsured patients for other Government programs to cover hospital bills.
  • Screen and prepare packages for government programs or financial assistance.
  • Follow policies and procedures for various government and non-government programs.
  • Researched and identified new policies updates for government programs.
  • Assisted patients with government programs and funding applications.
  • Educated clients with all government programs.

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31. Clinical Staff

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Here's how Clinical Staff is used in Patient Advocate jobs:
  • Assist in customizing service excellence programs to educate clinical/nonclinical staff as needed.
  • Diminished inpatient concerns and complaints regarding patient and clinical staff conflicts.
  • Presented critical information in clinical staff meetings for immediate resolution.
  • Communicate with clinical staff regarding physician orders and treatment regimens.
  • Coordinate care with clinical staff / health care providers for best possible outcomes; provide facility with medical authorization.
  • Collaborate with clinical staff in the development and execution of the plan of care, and achievement of goals.
  • Engage and work alongside clinical and non-clinical staff as patient liaison to assist with improving the patient experience.
  • Prepared and organized paperwork and other materials as needed for appointments with doctors and clinical staff.
  • Attend daily meetings with front desk and clinical staff to discuss improving patient service practices.
  • Visited with patients and parents and acted as a mediator between patient/parent and clinical staff.
  • Monitor phone cancellations, and update provider schedules with cancellations, communicate to clinical staff.
  • Managed the activities of clinical staff consisting physicians, nurses and support staff.
  • Assist clinical staff on the guidelines for treating patients according to insurance requirements.
  • Served as liaison between management, clinical staff and the community.
  • Advise clinical staff on important system updates and billing procedures.
  • Coordinate front office functions with clinical staff.
  • Provide overall support for clinical staff members.
  • Processed prescription refill requests Forwarded messages to clinical staff
  • Worked as a team with the clinical staff to ensure understanding of all aspects of healthcare by each patient.

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1 Clinical Staff Jobs

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32. Vital Signs

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Here's how Vital Signs is used in Patient Advocate jobs:
  • Assisted with patient care-recording vital signs, documentation, filing, cashier, and receptionist duties.
  • Assisted staff in rooming patients for appointments, recording vital signs and nursing assessment findings.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Monitored vital signs, cardiac rhythm, and administer drugs during local procedures.
  • Prioritized symptoms and vital signs from daily log to address with oncology nurse.
  • Performed patient injections, vital signs, walk in weigh ins.
  • Assisted each patient in the recovery room while monitoring vital signs.
  • Take patient vital signs and record it into the progress note.
  • Perform vital signs on patients and assist with blood laboratory preparation.
  • Brief history, assessment, positioning, vital signs etc.
  • Take and monitor vital signs and patient advocate.
  • Changed dressing, cleaned wounds monitored vital signs.
  • Assist with assessing vital signs as directed.
  • Help patients to take vital signs.
  • Assist with procedures, vital signs.
  • Take vital signs for patients.
  • Shadowed physician-patient encounters after assessing patients vital signs.
  • Monitor patient's vital signs and notify physicians of abnormals.
  • Assist with ADL's Obtain vital signs Assist with cooking

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33. Self-Pay Patients

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Here's how Self-Pay Patients is used in Patient Advocate jobs:
  • Screened self-pay patients in a clinic setting for eligibility in various governmental and non-governmental programs.
  • Screened self-pay patients while in hospital to determine eligibility for government or hospital funded programs.
  • Screen and assess hospital self-pay patients applicable for hospital financial assistance program.
  • Maintained a caseload to determine Medicaid eligibility for self-pay patients.
  • Manage and maintain hospital self-pay patients' accounts eligible for Medicaid, Supplemental Security Income, and county indigent health program.
  • Screen and apply self-pay patients at bedside for government payers such as Medicaid or Medicare.
  • Assist Social Work and Case Management in any issues they may have with self-pay patients.
  • Screen self-pay patients for potential resources to cover their medical expenses.
  • Screened self-pay patients in the Hospital for government asst.
  • Review and evaluate account information on self-pay patients.
  • Contracted Job) Review the hospital census to identify self-pay patients on a daily basis.
  • Screen and assess hospital self-pay patients for eligibility for all government healthcare programs.
  • Collect outstanding medical debt from insurance companies and self-pay patients Inbound, outbound dialer system.

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34. Patient Issues

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Here's how Patient Issues is used in Patient Advocate jobs:
  • Selected for participation in Patient Care Services Committee, reporting any significant patient issues from patient/parent perspective.
  • Facilitate communication between patients and doctors offices, combining patience and determination to troubleshoot patient issues.
  • Utilized Electronic Medical Record on a routine basis to gain information as needed to assist in the resolution of patient issues.
  • Resolved patient issues that pertain to special accommodations and complaints via inbound/outbound calls, email, and fax.
  • Resolve patient issues by researching the patient's account and correcting insurance information, demographics, etc.
  • Resolved patient issues, coordinated patient services in an efficient manor while boosting patient satisfaction.
  • Identify, resolve or escalate patient issues to appropriate teammates for prompt and effective resolution.
  • Respond to patient and patient family complaints; resolving patient issues; reporting unresolved issues.
  • Resolve daily patient issues from sales reps regarding patient billing and patient statement requests.
  • Acted as a mediator between patient/family and staff and attempt to resolve patient issues.
  • Monitor patient issues in order to help improve the Franciscan Alliance experience.
  • Draft letters to patients from administration to resolve patient issues and concerns.
  • Ensured compliance to HIPAA privacy policies to resolve patient issues.
  • Resolved all patient issues and provided optimal level of care.
  • Implement problem solving technique with regards to patient issues.
  • Presented patient issues at various meetings.
  • Selected Accomplishments: Resolved patient issues with tact and diplomacy to ensure customer satisfaction, always keeping patient confidentiality a priority.
  • operated a remote office communicating daily reports, statistics, and pertinent patient issues to corporate via all modes of communication.
  • Maintained client quality standards Worked with other departments to resolve patient issues
  • Assured happiness and comfort of each patient in the hospital Liaise between patients and healthcare providers Report patient issues to management

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35. High Volume

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Here's how High Volume is used in Patient Advocate jobs:
  • Received high volume of incoming calls from patients/insurance companies/physician offices and other provider calls.
  • Utilized time management and customer service skills by taking high volume inbound and outbound customer calls.
  • Researched potential market share, conducting high volume cold calls in addition to sales leads.
  • Enrolled high volume of patients daily to reach a percentage to qualify for a grant.
  • Work in high volume emergency room near KARM with homeless and indigent patients.
  • Maintained and exceeded a high volume of member enrollments.
  • Provided customer service in a high volume call center.
  • Answered high volume inbound calls in call center environment.
  • Received high volume of incoming patients, insurance companies, Physicians office and others provider calls.
  • Triaged 50-100 inbound calls per day in a high volume, deadline-driven medical call center.
  • Assisted patients with questions or concerns while managing a high volume multi-line phone system.
  • Managed a high volume of calls using a multi-line office telephone system.
  • Schedule patient appointments Handle high volume of calls Data Entry/ Organize Files

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36. Pharmacy Benefits

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Here's how Pharmacy Benefits is used in Patient Advocate jobs:
  • Call Center Provided customer service via telephone contact with members, providers, physicians and internal/external clients regarding pharmacy benefits.
  • Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
  • Complete benefit investigations for both medical and pharmacy benefits for transplant recipients and candidates.
  • Described pharmacy benefits to customers and accurately explained details of their coverage.
  • Answer questions related to pharmacy benefits, while maintaining productivity standards.
  • Educated patients about their pharmacy benefits coverage.
  • Answer questions related to specialty pharmacy benefits.
  • Explain medical and pharmacy benefits to patients
  • Answered an average of 85 calls per day by addressing customer inquiries, solving problems and providing new pharmacy benefits information.
  • Answered inbound calls related to their pharmacy benefits such as mail order prescriptions as well as retail pharmacy prescriptions.
  • Handled customer service inquiries from various sources as well as internal and external clients related to pharmacy benefits.
  • Handle calls from Patients/Members with any inquiries regarding their pharmacy benefits.
  • Manage pharmacy benefits for health plans.
  • Respond to inquires related to pharmacy benefits, while maintaining productivity standards and performance guarantees.
  • Fax program request and prescription renewal forms.. Answer questions related to pharmacy benefits

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37. Patient Inquiries

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Here's how Patient Inquiries is used in Patient Advocate jobs:
  • Directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
  • Developed communication correspondence for response to provider and patient inquiries, complaints and letters of satisfaction.
  • Created and maintained electronic data base for accessing needed information to address patient inquiries.
  • Analyzed investigated, resolved and responded to confidential and sensitive patient inquiries and complaints.
  • Followed up on patient inquiries to ensure a satisfactory resolution.
  • Answer customer questions and provide requested information regarding patient inquiries.
  • Make 200-300 outbound and inbound calls daily, answer general patient inquiries using efficient and friendly customer service.
  • Handled all new patient inquiries via websites, email, phone, and in person contact.
  • Answer all patient inquiries, via phone or in-office regarding the MDVIP program.
  • Processed patient payments and helped with patient inquiries on account balances and statements.
  • Handled inbound member calls and delivered solutions for various patient inquiries.
  • Directed patient inquiries to appropriate medical staff members.
  • Resolved issues related to patient inquiries or complaints.
  • Answer patient inquiries in a timely manner.

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5 Patient Inquiries Jobs

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38. Medical Care

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Here's how Medical Care is used in Patient Advocate jobs:
  • Focused exclusively on securing government and community reimbursement for uncompensated medical care expenses.
  • Assisted Veterans with understanding their rights and responsibilities to include coordination of medical care, benefits, and others VA services.
  • Provided support to over 100 families in crisis and dissatisfied with medical care for their children and customer service.
  • Assist non-English speaking patients with cross-cultural orientation to understand the nuances of medical care delivery within the hospital.
  • Followed up with patients who were discharged from the hospital to assist with their continuing medical care.
  • Send and receive tasks to provider offices to assist patient with access to medical care.
  • Assisted patients and their families as they received medical care in the emergency department.
  • Assisted medically uninsured clients in gaining access to medical care.
  • Maintain highest level of independent living for aging parents - tertiary medical care, adult day care, and hospice assistance.
  • Provide medical care including pulmonary medications, nebulizer treatments, chest percussion treatments and airway clearance for my son.
  • Admitted patients to hospice care Provided necessary medical care during home visits Communicated with physicians and other modalities regarding patient care

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39. Treatment Plans

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Here's how Treatment Plans is used in Patient Advocate jobs:
  • Assisted in coordinating individuals' schedules and implements clinical treatment plans as established by the individual and his/her interdisciplinary treatment team.
  • Helped members of the team, develop, implement, and monitor treatment plans and participating in team meetings.
  • Worked as a patient advocate to develop personalized treatment plans for individuals learning to live with dietary restrictions.
  • Work with a team of medical professionals and staff to devise appropriate treatment plans for the patients.
  • Consult with patients, physicians, clinics over treatment plans, surgical protocol and patient care.
  • Communicated with doctors and specialists to obtain updated information on patients' cases and treatment plans.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
  • Assist in treatment team meetings with the development and update of patient treatment plans.
  • Consulted reference material to identified symptoms, made diagnosis, and developed treatment plans.
  • Organized and presented treatment plans to patients and made firm financial arrangements.
  • Modify treatment plans to comply with changes in clients' status.
  • Assess patient needs and create treatment plans designed for them.
  • Clarify treatment plans and doctors' instructions with patients.
  • Modified treatment plans as necessary to meet patient needs.
  • Presented treatment plans and made financial arrangements.
  • Assisted clients in adhering to treatment plans.
  • Maintain families updated on treatment plans.
  • Assisted with treatment plans for patients
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Subpoena Management and Tracking Worked on multi-disciplinary team to provide and formulate comprehensive treatment plans.

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40. Complete Documentation

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Here's how Complete Documentation is used in Patient Advocate jobs:
  • Maintain accurate and complete documentation of all received correspondence.
  • Maintained accurate and complete documentation and system records of all inquire in order to continuously improve the customer service process.
  • Maintain accurate and complete documentation of all inquiries to improve the customer service process and reduce potential legal concerns.
  • Record and maintain complete documentation of activities performed on accounts while in-house and during the Patient accounting cycle.
  • Complete documentation in epic concerning patient assessment, change in condition, interventions.
  • Maintain accurate and complete documentation of correspondence and follow up in system.
  • Maintain accurate and complete documentation of all inquiries and program supplies.
  • Maintain accurate and complete documentation for all calls.
  • Record and maintain complete documentation of activities performed on account while in-house using various software applications.
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve quality and reduce concerns in a timely manner.

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18 Complete Documentation Jobs

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41. Telephone Calls

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Here's how Telephone Calls is used in Patient Advocate jobs:
  • Answer all incoming telephone calls efficiently and accurately.
  • Address patient needs by providing efficient customer service through telephone calls, meetings, extensive and detailed follow up and review.
  • Answer incoming telephone calls, make out-bound calls, and document multiple computer systems.
  • Answer Telephone calls promptly and in a polite and professional manner.
  • Maintain documentation of patient outreach including telephone calls and home visits.6.
  • Provided accurate responses to inquiries, via faxes and telephone calls.
  • Compose letters, emails, and made follow-up telephone calls.
  • Answer telephone calls and direct them to proper staff.
  • Answer and screen telephone calls.
  • Answer incoming telephone calls from patients, insurance companies and other physican offices.
  • Handled weekly and monthly reporting processes and multi-line telephone calls.

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42. Government Agencies

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Here's how Government Agencies is used in Patient Advocate jobs:
  • Worked with payers, government agencies/officials to improve reimbursement policy.
  • Act as a liaison between patient and/or family and the government agencies as well as the Patient Financial Services team.
  • Acted as a liaison between hospital staff and patients/families to include corporate oversight, government agencies and legal personnel.
  • Served as a liaison between patients, government agencies, and the hospital billing department to facilitate the application process
  • Work as a liaison between the patient in need, the hospital facility and government agencies.
  • Referred patient and families as needed to government agencies and social service organizations, etc.
  • Maintained contact with the applicant and government agencies regarding the status of their account.
  • Served as the primary point of contact for patients and government agencies.
  • Worked closely with government agencies to ensure proper and prompt application process.
  • Worked closely with patients and government agencies to resolve customer concerns.
  • Maintained ongoing communication with government agencies regarding the status of claims.
  • Obtain all necessary documents as required by country and government agencies.
  • Contacted government agencies to determine the progress of the applications.
  • Speak with multiple government agencies via phone and email.
  • Follow up with government agencies for status of applications.
  • Assist clients in applying and follow up with government agencies to make sureclient is eligible for benefits.
  • Followed up with government agencies to ensure coverage instated in a timely manner for patients.
  • Serve as liaison between patient, healthcare providers, and government agencies to connect patients with programs to cover healthcare costs.

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5 Government Agencies Jobs

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43. Medi-Cal

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low Demand
Here's how Medi-Cal is used in Patient Advocate jobs:
  • Screened and assisted all self-pay patients with the Medi-Cal, Social Security process to ensure appropriate eligibility determination.
  • Obtained insurance information for billing, verified insurance benefits, submitted Medi-Cal TARS, updated demographic information.
  • Processed patient s Medi-Cal and other insurance eligibility.
  • Conducted AR reviews, Home visits, & Filed applications at the Medi-Cal offices in person to help expedite.
  • Screened patients for different state or county programs such as Medi-Cal and assisted with the entire application process.
  • Completed Medi-Cal applications and filed to County offices on patient's behalf.
  • Interviewed, collected and submitted Medi-Cal applications on behalf of the patient.
  • Assist patients with assigning their Medi-Cal to Kaiser
  • Work with patient to complete any necessary paperwork or documents for Medi-cal application.
  • Evaluate patient's eligibility for medi-cal assistance, financial assistance or charity care.
  • Represent involuntary mental health patients at administrative law hearings and medi-cal fair hearings.
  • See an average of 5- 10 people per day resulting in about 30 Medi-cal applications per month.
  • Assemble applications for patients in a timely manner to be received by county Medi-Cal offices.
  • Utilized IDX system to document all self-pay patients screened for Medi-cal.
  • Updated financial class to reflect medi-cal.
  • Collect, analyze, and process verifications needed for Medi-cal such as proof of income, assets, and citizenship.
  • Assist patients with completing Medi-cal Choice Forms, PCP changes, and New Born Referrals for Medi-cal.
  • Assist patients with enrolling into My Health LA, Covered Ca, Medi-cal, and Emergency Medi-cal.
  • Update hospital billers once Medi-cal or Victims of Crimes applications are approved.
  • Billed medi-cal, checked patients eligibility for medi-cal.

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44. EMR

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Here's how EMR is used in Patient Advocate jobs:
  • Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Maintain organization while updating a high volume of patient records, including experience in EMR.
  • Discussed patient records following HIPPA regulations Registration for new patients and entering demographics in EMR.
  • Input medical information in electronic medical records(EMR)
  • Act as Point Person in regards to communication from the patient to the physician via electronic medical records (EMR).
  • Obtain authorizations and referrals for medical, radiology procedures Enter orders into EMR system efficiently and without errors.
  • Improved experience for 100+ patients per day by efficiently coordinating care Executed QA testing for EMR system developed in-house

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45. Computer System

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low Demand
Here's how Computer System is used in Patient Advocate jobs:
  • Selected as administrator of new computer systems and attended out-of-state training.
  • Entered patient information into customized computer system for client records.
  • Utilized different computer systems to assist customers.
  • Required familiarity with hospital computer systems.
  • Processed daily logs entering into the computer system allowing the unit to track the patient stay at Henry ford.
  • Documented and chronological filing, knowledge of terminal digit filing, data entry in charts/records and computer system.
  • Train the new hires on the computer systems as well as the way the patient advocates work.
  • Update computer systems on patient enrollment, denials, withdrawals, shipments, and caller requests.
  • Maintained documentation of status of claims and client contract on hospital computer systems.
  • Used computer system to record transactions and operated switchboard system.
  • Worked with computer systems in processing and documenting work activities.
  • Utilized several updated software and SDS V-3 computer systems.
  • Document all activity in the hospital network computer system.
  • Document and verify patients status via on-line computer system.
  • Upload documents to computer system and maintain billing.
  • Collect patient menus and enter into computer system.
  • Operate various computer systems and software programs.
  • Enter patient data in computer system.
  • Registered patients into the Henry Ford computer system Scheduled patients for appointments and tests in the heart and vascular clinics
  • Helped members to understand their prescription benefits * Placed orders for prescriptions * Read prescriptions/keyed them into computer systems

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46. CMS

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Here's how CMS is used in Patient Advocate jobs:
  • Investigated patient/patron complaints and grievances within CMS/DHHS documentation guidelines and according to Risk Management protocol.
  • Represented CMS at community and professional organizational meetings and festivals.
  • Adhered to CMS and JCHAO guidelines; used the MIDAS system for recording of accurate documentation subject to State review.
  • Demonstrated exemplary level of follow up regarding patient requests, CMS and Medicaid cases and Insurance Benefit Claims.
  • Developed Complaint/Grievance Flow Chart per CMS guidelines for CEO and Board.
  • Managed the complaint process as required by CMS for the hospital.
  • Communicated findings according to CMS and JCAHO standards.
  • Oversee complaint process for compliance under CMS CoPs.
  • Utilized CMS presumptive eligibility process to give un-insured patients immediate access to urgently needed health care services.
  • Maintained and recorded grievances in the Complaint Database while adhering strictly to CMS grievance regulations and HDH policies.
  • Research in Access, Medi, CMS Provider eligibility
  • Check client eligibility online for Medi-cal and CMSP.
  • Verified Insurance thru CMS Centers for Medicare Medicaid Services/ Medipac Henry Ford Health System.

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7 CMS Jobs

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47. Mpower

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Here's how Mpower is used in Patient Advocate jobs:
  • Worked with other members of empowerment team, helping patients achieve appointment and treatment goals and translating into organization meeting goals.
  • Applied a variety of strategies and techniques including motivational interviews, reflection, counseling, role playing and empowerment interventions.
  • Educate and empower clients to handle their own medical issues.
  • Skilled in utilizing Motivational Interviewing to empower patients to seek higher standards of healthcare.
  • Empowered indigent patients with information to help navigate through the complex hospital/healthcare system.
  • Enlisted and empowered all of the hospital's employees to provide excellent customer service and immediate service recovery.
  • Documented in both MPower and EPIC system on all cases worked.
  • Empower patients to be involved with their own healthcare decisions.
  • Detail accurate documentation in both Mpower and Healthquest medical systems.
  • Upload and scan necessary documents into claimant's accounts in hospital system Citrix and MPower for follow up health insurance applications.
  • Upload information into MPower and Meditech databases as needed.

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48. CPT

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low Demand
Here's how CPT is used in Patient Advocate jobs:
  • Work closely with doctors offices and nursing staff to obtain CPT codes and cost estimates for procedures.
  • Enter the appropriate ICD 9 CPT code information into the practice management system.
  • Documented patients medical problems using ICD 9 and CPT coding for patients diagnosis.
  • Experienced in billing such as ICD-9 and CPT codes and HCFA-1500
  • Experience with Medicare, Medicaid, CPT and ICD-10 codes.
  • Gather list prices for CPT codes for upcoming surgery.
  • Obtained proficiency with ICD-9 and CPT coding.
  • Obtained CPT and ICD-9-CM codes for upcoming pocedures in order to reference medical policies and obtain prior authorization.
  • Validated and utilized ICD-9, CPT coding and M&R criteria guidelines for medical pre-authorization approval.
  • Schedule surgeries from scheduling reservation forms including all demographic and correct insurance information with appropriate CPT codes.

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49. Emotional Support

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low Demand
Here's how Emotional Support is used in Patient Advocate jobs:
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Provided emotional support to patients and family with mastered active listening techniques.
  • Provide emotional support and companionship for pediatric patients and families.
  • Ensured Safety in the environment of the patient, Positive, Cheerful attitude and Emotional Support.
  • Assist patients in all matters related to treatment planning, insurance issues, and emotional support
  • Assist in providing empathy and emotional support to patients, families, and visitors.
  • Provided emotional support and intervention on behalf of patients and families.
  • Provide grief counseling and emotional support to patients and families.
  • Provide emotional support and resources to patients and families.
  • Provided emotional support to patients when needed.
  • Provided emotional support throughout the process.
  • provide strong emotional support, identify psycho-social issues and initialize appropriate consults for patients and families.
  • Prepare patients for procedures and provide emotional support; set up sterile fields -Input data for educational research department
  • Provided emotional support to patients during procedures Responsible for resetting rooms between patients Assisted medical staff with simple tasks

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2 Emotional Support Jobs

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50. Timely Documentation

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low Demand
Here's how Timely Documentation is used in Patient Advocate jobs:
  • Maintain accurate and timely documentation within the program database.
  • Maintain accurate, timely documentation of services.
  • Performed detailed, accurate and timely documentation in Epic and other software systems on all cases worked.
  • Completed detailed, accurate, and timely documentation for all patients in the hospital database.
  • Detailed, accurate and timely documentation in multiple programs on all cases worked.
  • Detailed, accurate, and timely documentation in both MPower and the hospital systems EDM on all cases worked.
  • Detail, accurate and timely documentation in MPower and St.Joseph Hospital system.

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Patient Advocate Jobs

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20 Most Common Skills For A Patient Advocate

Patient Care

16.5%

Insurance Companies

13.7%

Financial Assistance

10.6%

Customer Service

8.6%

Medicaid

7.5%

Patient Advocacy

4.5%

Providers

4.2%

Medical Records

4.1%

Emergency Room

3.8%

Scheduling Appointments

3.7%

Phone Calls

3.5%

Hospital Staff

3.5%

Data Entry

2.9%

Hipaa

2.3%

Medical Staff

2.1%

Hippa

1.8%

Payment Arrangements

1.8%

Social Workers

1.7%

Health Care

1.7%

Social Security

1.6%
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Typical Skill-Sets Required For A Patient Advocate

Rank Skill
1 Patient Care 13.1%
2 Insurance Companies 10.8%
3 Financial Assistance 8.4%
4 Customer Service 6.8%
5 Medicaid 5.9%
6 Patient Advocacy 3.5%
7 Providers 3.3%
8 Medical Records 3.2%
9 Emergency Room 3.0%
10 Scheduling Appointments 3.0%
11 Phone Calls 2.8%
12 Hospital Staff 2.8%
13 Data Entry 2.3%
14 Hipaa 1.8%
15 Medical Staff 1.7%
16 Hippa 1.4%
17 Payment Arrangements 1.4%
18 Social Workers 1.3%
19 Health Care 1.3%
20 Social Security 1.3%
21 Patient Complaints 1.3%
22 Patient Accounts 1.2%
23 Hospital Patients 1.2%
24 Community Resources 1.1%
25 Medical Assistance 1.0%
26 Outbound Calls 0.9%
27 Front Desk 0.7%
28 Medical Bills 0.7%
29 Pharmaceutical Companies 0.7%
30 Government Programs 0.7%
31 Clinical Staff 0.7%
32 Vital Signs 0.7%
33 Self-Pay Patients 0.7%
34 Patient Issues 0.7%
35 High Volume 0.6%
36 Pharmacy Benefits 0.6%
37 Patient Inquiries 0.6%
38 Medical Care 0.6%
39 Treatment Plans 0.6%
40 Complete Documentation 0.6%
41 Telephone Calls 0.5%
42 Government Agencies 0.5%
43 Medi-Cal 0.5%
44 EMR 0.5%
45 Computer System 0.5%
46 CMS 0.5%
47 Mpower 0.5%
48 CPT 0.5%
49 Emotional Support 0.5%
50 Timely Documentation 0.5%
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12,097 Patient Advocate Jobs

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