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Become A Patient Care Advocate

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Working As A Patient Care Advocate

  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Unpleasant/Hazardous Environment

  • $26,695

    Average Salary

What Does A Patient Care Advocate Do At Ascension Health

* Determines, coordinates and supervises daily staffing assignments and staffing levels.
* Provides leadership, orientation, training, coaching, and mentoring to departmental clinicians.
* Assists with performance evaluations and disciplinary actions.
* Coordinates patient care with other members of the healthcare team to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes.
* Assists with addressing issues related to educational initiatives, evidence based care, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures

What Does A Patient Care Advocate Do At Willamette Dental Management Corporation

* Oversees the daily schedule.
* Seeks opportunity to maximize scheduling efficiencies.
* Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors.
* Understands payment methods and communicates fee requirements to patients.
* Collects and documents payments for dental services.
* Responsible for proper handling of monies.
* Accurately balances daily payment ledger and reconciles payments.
* Properly completes M
* O.O
* L.A
* H. form and forwards to Accounting Department.
* Accurately completes deposit slips, and makes timely daily bank deposits.
* Updates patient card, confirms and verifies insurance information.
* Schedules treatment as directed by clinicians.
* Ensures charts are organized, prepared and available for patient appointments.
* Uses proper chart routing processes.
* Performs chart maintenance, as needed.
* Prepares new patient charts, according to current WD guidelines.
* Duplicates charts and records as requested.
* Complies with Company’s safety, hazard communication and OSHA standards.
* Works with practice Manager to ensure adequate inventory for all patient products.
* Responsible for opening and closing the clinic.
* Responsible for keeping reception area neat and clean to instill patient confidence and comfort.
* Takes incoming calls and makes outgoing calls when necessary.
* Works closely and communicates regularly with other departments and clinics within the Company.
* Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit.
* Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.
* Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.
* Partners with clinical team to triage incoming emergency and unplanned treatment calls.
* Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care.
* As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.
* Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes.
* Utilizes Complaint Management System in order to timely document patient relation incidents.
* Additional duties as assigned

What Does A Patient Care Advocate Do At Catholic Health Initiatives

* Provides direct patient care as delegated by RN staff
* Monitors and records vital signs
* Assists in providing personal hygiene and physical care needs
* Accurately measures, records, and reports intake and output
* Obtains and records daily weight
* Performs blood glucose testing using blood glucose meter
* Reports changes in patient’s status promptly to RN
* Performs as patient care companion when needed
* Assists in the admission, transfer and discharge process
* Performs unit housekeeping needs.
* Acts as a runner/transporter
* Acts as receptionist for unit; has limited use of the hospital information systems according to hospital policy dependent on the need of unit
* Checks and documents refrigerator temperatures as delegated, reporting variances to appropriate personnel
* Updates assigned bed status
* Answers call lights and telephone
* Keeps patient environment clean
* Performs comfort round
* Keeps hallways clear of obstruction
* Reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
* Communicates with patient’s family, physicians, and unit personnel and peers in an accurate, courteous, and professional manner

What Does A Patient Care Advocate Do At Fresenius Medical Care North America

* Responsible for driving the FMS culture through values and customer service standards.
* Accountable for outstanding customer service to all external and internal customers.
* Develops and maintains effective relationships through effective and timely communication.
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
* PRINCIPAL RESPONSIBILITIES AND DUTIES
* PATIENT CARE:
* Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate
* Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.
* Welcome assigned patients and inquire as to their wellbeing since their last treatment.
* Report any complaints or observations to the nurse supervisor.
* Evaluate vascular access for patency and report any unusual findings to nurse supervisor.
* Obtain necessary pre and post treatment vital signs and weight.
* Report unusual findings to nurse supervisor.
* Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.
* Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.
* Perform administration of Heparin as delegated or as allowed by state law.
* Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
* Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
* Monitor patients’ response to dialysis therapy and report any unusual findings to nurse supervisor.
* Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
* Discontinue dialysis treatment according to established procedures,
* Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
* Obtain Hemostasis and apply appropriate dressings.
* Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor.
* Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification.
* Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
* Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits (NVL) 160.
* Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
* Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
* Report any significant information and/or change in patient condition directly to the nurse supervisor.
* Observe patient, and conduct machine safety checks according to facility policy.
* Report any change or unusual findings to the nurse supervisor.
* Perform and document any intervention for unusual patient status and document patients' response to intervention.
* Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the nurse supervisor.
* Obtain all prescribed laboratory testing and prepare specimens for collection.
* MAINTENANCE/TECHNICAL:
* Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
* Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
* Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
* Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
* Initiate Solution Delivery System (SDS) system.
* Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
* Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
* CLERICAL & ADMINISTRATIVE:
* Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
* Enters all treatment data into the designated clinical application accurately and in a timely manner.
* Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected where appropriate.
* Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
* Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
* Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
* Ensure collection of lab specimens by appropriate lab courier.
* OTHER:
* Perform additional duties as assigned.
* ADDENDUM FOR PATIENT CARE TECHNICIANS WORKING IN THE HOME PROGRAMS (NOT HOME ASSIST):
* Assisting the HT RN:
* May assist HT RN on Home Visit as directed
* Reinforces PD / HHD education under supervision of qualified HT RN
* Schedules and contacts patients regarding appointments
* Weigh patient and obtain vital signs
* Collect treatment records and review for completion.
* Notify RN of incomplete / missing records.
* Cleaning and prepping treatment room; prep charts
* Preparing lab tubes and requisitions & assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
* Clerical duties as assigned (faxing, mailing to physician offices etc.)
* Obtain home hemo water sampling as directed by the HT RN
* Set-up of the home hemo machine and PD Cycler.
* Assist with exit site care when directed by HT RN.
* Warm dialysate solution when directed by the HT RN
* Draw dialysate solution for testing as directed by the HT RN
* Creates and sends patient reminders (supply inventory for order, Kt/V collection, bringing meds to clinic visit for review)
* Assembles/breaks down charts / thins charts
* Maintains logs as directed and applicable
* Inventory of Home Program
* Maintains par levels of home department supplies
* Files home patient packing slips/invoices
* Inventory for Patients
* Assists patient with supply management and contacting customer service

What Does A Patient Care Advocate Do At HCA, Hospital Corporation of America

* Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between patients and institutions.
* Work collaboratively and effectively within a team.
* Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
* Facilitate communication and coordinate services between providers
* Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
* Provide information about Health issues and program services to the user population.
* Convey the purposes and services of a program to the user population and the impact that program or service would have on that population.
* Establish positive, supportive relationships with participants and provide feedback.
* Travel to service locations as assigned.
* Maintain confidentiality per HIPAA guidelines in regards to patient information.
* Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
* Identify and apply appropriate role definition and skilled boundaries
* Responsibilities to Clients/Patients:
* Motivate patients to be active, engaged participants in their health.
* Facilitate the understanding of health management/care plans and instructions.
* Assist patient in accessing health related services, including but not limited to:
* o scheduling appointments
* o assisting with applications for programs for which they may be eligible
* o obtaining a medical home
* o scheduling appointments
* o assisting with applications for programs for which they may be eligible
* o obtaining a medical home
* Providing instruction on appropriate use of the medical home:
* o overcoming barriers to obtaining needed medical care and social services
* Any other related duties as assigned by supervisor/manager

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How To Become A Patient Care Advocate

Nursing assistants must complete a state-approved education program and must pass their state’s competency exam. Orderlies generally have at least a high school diploma.

Education and Training

Nursing assistants must complete a state-approved education program in which they learn the basic principles of nursing and complete supervised clinical work. These programs are found in high schools, community colleges, vocational and technical schools, hospitals, and nursing homes.

In addition, nursing assistants typically complete a brief period of on-the-job training to learn about their specific employer’s policies and procedures.

Orderlies typically have at least a high school diploma and receive a short period of on-the-job training.

Licenses, Certifications, and Registrations

After completing a state-approved education program, nursing assistants take a competency exam. Passing this exam allows them to use state-specific titles. In some states, a nursing assistant or aide is called a Certified Nursing Assistant (CNA), but titles vary from state to state.

Nursing assistants who have passed the competency exam are placed on a state registry. Nursing assistants must be on the state registry to work in a nursing home.

Some states have other requirements as well, such as continuing education and a criminal background check. Check with state boards of nursing or health for more information.

In some states, nursing assistants can earn additional credentials, such as becoming a Certified Medication Assistant (CMA). As a CMA, they can give medications.

Orderlies do not need a license, however, many jobs require a Basic Life Support (BLS) certification, which shows they are trained to provide cardiopulmonary resuscitation (CPR).

Important Qualities

Communication skills. Nursing assistants and orderlies must be able to communicate effectively to address patients’ or residents’ concerns. They also need to relay important information to other healthcare workers.

Compassion. Nursing assistants and orderlies assist and care for the sick, injured, and elderly. Doing so requires a compassionate and empathetic attitude.

Patience. The routine tasks of cleaning, feeding, and bathing patients or residents can be stressful. Nursing assistants and orderlies must have patience in order to complete these tasks.

Physical stamina. Nursing assistants and orderlies spend much of their time on their feet. They should be comfortable performing physical tasks, such as lifting or moving patients.

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Patient Care Advocate Demographics

Gender

  • Female

    77.9%
  • Male

    19.0%
  • Unknown

    3.0%

Ethnicity

  • White

    79.0%
  • Hispanic or Latino

    11.1%
  • Asian

    7.5%
  • Unknown

    1.9%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    59.8%
  • French

    9.0%
  • Korean

    4.1%
  • Hindi

    3.3%
  • Arabic

    3.3%
  • Russian

    2.5%
  • Portuguese

    2.5%
  • Urdu

    2.5%
  • Gujarati

    1.6%
  • Somali

    1.6%
  • Malayalam

    1.6%
  • German

    1.6%
  • Swahili

    0.8%
  • Romanian

    0.8%
  • Mandarin

    0.8%
  • Ukrainian

    0.8%
  • Igbo

    0.8%
  • Cantonese

    0.8%
  • Tamil

    0.8%
  • Filipino

    0.8%
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Patient Care Advocate Education

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Top Skills for A Patient Care Advocate

RetailPharmaciesPatientCarePharmacyBenefitsMailOrderProductivityStandardsCompleteDocumentationMedicarePartDDataEntryOperationalDepartmentsExternalClientsInboundCallsClaimsIssuesMedicalRecordsCustomerServiceProcessPhysicianCallsOutboundMemberPrescriptionRefillsPerformanceGuaranteesPharmacyDistributionProgramCareAdvocate

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Top Patient Care Advocate Skills

  1. Retail Pharmacies
  2. Patient Care
  3. Pharmacy Benefits
You can check out examples of real life uses of top skills on resumes here:
  • Submitted requests for prescription transfers from retail pharmacies to mail order.
  • Assisted Doctors, Physician's Assistants, and Nurses in providing direct patient care in Emergency Department.
  • Provided outstanding customer service, assisting members in understanding and maximizing the use of their pharmacy benefits.
  • Process prescriptions for mail order, verified insurance coverage along with tracking order status.
  • Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.

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