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Become A Patient Care Advocate

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Working As A Patient Care Advocate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Patient Care Advocate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Care Advocate?

Patient Care Advocate Jobs

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Patient Care Advocate Career Paths

Patient Care Advocate
Registered Nurse Staff Nurse Case Manager
Account Manager
5 Yearsyrs
Specialist Account Specialist Accounts Receivable Specialist
Accounts Receivable Supervisor
5 Yearsyrs
Member Service Representative Office Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Service Representative Service Manager Office Manager
Business Office Manager
8 Yearsyrs
Patient Service Representative Liaison Training Manager
Call Center Manager
6 Yearsyrs
Patient Care Coordinator Scheduling Coordinator Client Service Specialist
Client Service Supervisor
5 Yearsyrs
Licensed Practical Nurse Staff Nurse Unit Manager
Collections Manager
5 Yearsyrs
Case Manager Registered Nurse Case Manager Customer Care Manager
Contact Center Manager
7 Yearsyrs
Member Service Representative Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Patient Service Representative Medical Coder Director Of Information Management
Health Information Management Director
7 Yearsyrs
Case Manager Patient Care Manager
Medical Manager
6 Yearsyrs
Registered Nurse Case Manager Assistant Director
Office Manager
5 Yearsyrs
Direct Support Professional Service Coordinator Service Supervisor
Patient Services Manager
8 Yearsyrs
Specialist Dispatcher Pharmacist Technician
Pharmacist Manager
6 Yearsyrs
Service Representative Account Executive Office Manager
Practice Manager
9 Yearsyrs
Licensed Practical Nurse Case Manager Service Coordinator
Service Supervisor
6 Yearsyrs
Direct Support Professional Patient Care Technician Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
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Do you work as a Patient Care Advocate?

Patient Care Advocate Demographics

Gender

Female

77.0%

Male

20.1%

Unknown

2.9%
Ethnicity

White

62.2%

Hispanic or Latino

14.8%

Black or African American

12.3%

Asian

7.1%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

58.2%

French

9.0%

Portuguese

3.0%

Korean

3.0%

Gujarati

3.0%

Hindi

3.0%

Somali

3.0%

Arabic

3.0%

Swahili

1.5%

German

1.5%

Igbo

1.5%

Romanian

1.5%

Malayalam

1.5%

Russian

1.5%

Polish

1.5%

Tamil

1.5%

Bosnian

1.5%

Hmong

1.5%
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Patient Care Advocate Education

Schools

University of Phoenix

15.8%

Valencia College

9.1%

Indian River State College

8.8%

Pueblo Community College

7.9%

Ashford University

5.6%

Kaplan University

5.3%

University of Central Florida

5.0%

College of Coastal Georgia

4.1%

University of Memphis

4.1%

Valdosta State University

3.8%

University of Missouri - Saint Louis

3.5%

Southwest Tennessee Community College

3.5%

Hillsborough Community College

3.5%

Central Piedmont Community College

2.9%

Florida State College at Jacksonville

2.9%

Seminole State College

2.9%

Liberty University

2.9%

Strayer University

2.9%

IntelliTec College - Pueblo

2.6%

Indiana Wesleyan University

2.6%
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Majors

Business

18.7%

Nursing

12.8%

Health Care Administration

11.0%

Medical Assisting Services

7.3%

Criminal Justice

7.0%

Psychology

6.4%

General Studies

5.0%

Pharmacy

3.7%

Nursing Assistants

3.2%

Accounting

3.0%

Management

2.8%

Social Work

2.4%

Medical Technician

2.4%

Education

2.3%

Human Resources Management

2.3%

Sociology

2.1%

Biology

2.0%

Public Health

1.9%

Computer Science

1.8%

Communication

1.8%
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Degrees

Other

35.2%

Bachelors

26.7%

Associate

17.9%

Masters

8.1%

Certificate

6.2%

Diploma

4.4%

Doctorate

0.7%

License

0.7%
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How Would You Rate The Salary Of a Patient Care Advocate?

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Top Skills for A Patient Care Advocate

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  1. Retail Pharmacy
  2. Pharmacy Benefits
  3. Mail Order
You can check out examples of real life uses of top skills on resumes here:
  • Educated patients on benefits of home delivery prescriptions versus picking them up at the retail pharmacy.
  • Facilitated classroom based training programs to help educate and ensure practical understanding of pharmacy benefits service programs and operations.
  • Mail Order Prescriptions/Customer Service/Phone Representative/Escalation line
  • Handle inbound telephone calls internally/externally and collaboratively with other associates and supervisor to ensure that best practices are shared.
  • Demonstrated ability to interact with patients and staff effectively to increase quality of patient care.

How Would You Rate Working As a Patient Care Advocate?

Are you working as a Patient Care Advocate? Help us rate Patient Care Advocate as a Career.

Top Patient Care Advocate Employers

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